Massage Envy reviews and complaints 1
View all 557 complaintsMassage Envy - expired massages
I signed up for an agreement with Massage Envy. The contract was for 12 months. Each month that I was a memeber, I accrued a 1hr massage. Some months I didn't go while other months I would use up a 2 hour massage because I had a few months saved up. Well, I had purchased additional massages so that I could do 2 hour massages every time I went in. The last time I visited Massage Envy in May, I had about 11 massages saved up. Today I went to make an appointment and the lady at the desk said that I didn't have any massages and that I was no longer a member. She said that when my 12 months of paying $39.00 a month ended, all my massages I had paid for immediately expire (months I didn't get a massage). So for anyone who signs up with Massage Envy, keep in mind that at the end of 12 months, any massages you might have had on file with them automatically go away at the end of 12 months. I just lost over $400.00 in massages. And they didn't even give me a courtesy call to let me know.
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Massage Envy Reviews
The service and membership Entered into contract without consent Workplace violence, hippa violations, theft, harassement, and bullying, manager unable to take action against these issues Membership Massage / facialGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
no, it sounds like this particular store is messing with you. on the first paragraph of the contract, it states that your membership is auto-renewable meaning that after whatever term you use -3, 6, 12 month- your membership continues. only its a month to month basis this time, at which time you can cancel it. unless you canceled it after your term, they have no right to say your membership is up. I would go to another store and inform them of this location and see that they report them, because ya, I've looked at the site and apparently you can't contact them via email or anything which is pretty crappy, but it's something right?
Clearly td577 has never done bussiness with them if he thinks they would "gladly give you back some of those massages" if you just "kindly ask"