H & M Hennes & Mauritz reviews and complaints 1
View all 123 complaintsH & M Hennes & Mauritz - fitting room
I went to try on some clothes at H&M yesterday with my boyfriend so we walked over to the fitting room. The male attendant helped my boyfriend first and got a room for him. He then walks passed me and minded his own business. At this point, I thought he had to get something really quick but he didn't. A minute or two passed and still nothing. I was clearly standing in line. Then another girl walks behind me with clothes. He goes up to her and asked her how many pieces of clothing she had. She looked at me like "uhhh weren't you first", but he failed to recognize that I was STILL standing there in front of her. He got her a dressing room. THEN I thought he was going to get me a fitting room after, but he walked passed me AGAIN. I had to walk up to him and ask him if I could try on my clothes. I was going to purchase my clothes, but after experiencing that, I just put everything back. Worst clothing store experience of my life. WILL NOT shop at H&M anymore. If corporate gets this and wants to find out who, it was a male with dirty blonde hair working on October 19, 2011 at around 7 P.M. I felt really disrespected from this matter.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Something similar happened to me in Vienna, "The Mall". I had a pair of trousers in two sizes and was not allowed to try them on, beccause it was "about to close"... I had over 15 mins left! To try them both on, it would not have taken me longer then 5 mins. Good to know the opening hours are simply suggestions.