Massage Envy reviews and complaints 1
View all 557 complaintsMassage Envy - Freeze plus
I was on a monthly plan with Massage Envy and wanted to cancel. In order to retain your credits, you need to have 6 banked and to be on a freeze plus membership, paying around $20 a month. I noticed that I was getting charged again my regular monthly fee. I asked what happened. Apparently, you can only use freeze plus for 6 months before it unfreezes. I didn't know that so I spoke to the rep about getting reimbursed and then going back on the freeze account. She said she'd speak to her manager, then they would call. Weeks go by... Nothing. I get another monthly charge. I call to find out why the manager didn't call me back. They said they are out of the office for 2 weeks. I said there must be someone to call to get me back on the freeze plus. She said there are owners, but they are "silent owners" and I probably won't hear back. Are you serious? I've heard that it is ridiculous to get out of these memberships, and they are right.
Desired outcome: I want my last 2 monthly fees to be waived and for me to continue on the super freeze or whatever it's called so I can get out of my membership after I continue to pay $20 a month to "freeze" my massages.
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