U-Haul International reviews and complaints 1
View all 225 complaintsU-Haul International - Fraudulent charges
In the first week of October 2022 I rented a van from U-Haul in Rialto for 24 hours. It was damaged before I left the lot, which I took video and photo evidence of, and only had 3/4 fuel in the tank. When I returned the unit I did so several hours earlier than was required of me, with a completely full fuel tank, and no additional damages. I informed the clerk of the pre existing damages as well as the video and photo evidence, pointing out how the pictures they took for me to verify failed to show the damages. Several days later they attempted to quietly charge me for the pre existing damages behind my back. I check my balance daily and noticed it straight away. I emailed all the information, from the contract to the video and photo evidence from before my leaving the lot, to my bank and reported the charge as fraudulent.
Desired outcome: I would like a formal apology posted publicly at the U-Haul location as well as a visible effort to suitably reprimand and retrain all parties involved.
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