CellularOutfitter reviews and complaints 2
View all 21 complaintsCellularOutfitter - Shipping charge excessive and not disclosed
I ordered products totaling $7.88. After (and not before) clicking to complete the order a shipping charge of $13.97 appeared! I attempted to cancel the order but was told it was too late, and that I could arrange a return. When I called to do that (waiting more than 30 minutes for a phone pick-up), I was offered a $5.99 refund on shipping top my PayPal account, which I accepted. The refund has not happened despite numerous attempts to contact customer service.
CellularOutfitter - The quality of the items were too bad and the shipping costs were too high
I didn’t like to purchase from www.cellularoutfitter.com. I have ordered couple of items and the total sum was $37.88. However, when I placed the order, it didn’t show the total sum of the shipping costs. I proceeded and the sum of the shipping was almost the same as the whole order. There is no point to pay such sum, but I couldn’t cancel the order. I paid and got the items, but they were bad-quality.
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When you submit your order, you are stuck with whatever the shipping charges are determined and there are no refunds or exchanges. This is an very consumer unfriendly company and people need to be warned about doing business with them.