CellularOutfitter
Reviews and Complaints

I recently had an experience with CellularOutfitter that left me extremely disappointed. I ordered a battery and charger from their website and paid over $30 for 2-3 day "priority shipping." However, I was shocked to find out later that they only paid about $2.82 to ship it as a "letter," resulting in the package taking a whopping 19 days to arrive! It's clear that they make their money from their return policy, which gives you your money back minus shipping.

To make matters worse, I tried to contact their customer service twice by phone and left three emails, but received no response. The tracking number they provided didn't work for the first week, and they still haven't responded to me to this day.

When the package finally arrived, I was appalled to see that everything was just thrown into a brown envelope with no packaging or protection. The only thing included was an invoice that showed the charges and a $4.82 discount for being a first-time customer. However, when I did the math on the invoice, I realized that the discount wasn't even applied! It's clear that they can't even do basic math and overcharged me too.

What's even more misleading is that they make you believe they are based out of Canada with their website extension, www.cellularoutfitters.ca. However, they are actually based out of California. Their customer service representatives didn't want to hear me out, but I am determined to let as many people know about my experience as possible.

Overall, I would say that CellularOutfitter is the worst company I have ever dealt with. They lie, mislead, and rip people off. They think their customers are stupid and lazy and won't do anything about it, but I am here to prove them wrong.

I gotta say, I was pretty excited when I stumbled upon CellularOutfitter. The prices seemed pretty reasonable, and I was in the market for a few new phone accessories. But boy, was I in for a surprise.

First off, let me just say that the website doesn't exactly make it clear that they charge an arm and a leg for shipping. I mean, I've shopped online before, but I've never seen anything like this. Every new item I added to my cart came with a new shipping charge. I thought I was paying one flat fee, but nope. And let me tell you, those charges added up fast.

So, I placed my order, thinking I was getting a pretty good deal. I even got a 40% discount, which was nice. But then, they hit me with the upsell. They flashed another item in front of me, and I fell for it. I approved the purchase, thinking it would only be a few bucks more. But when I checked my credit card statement, I nearly had a heart attack. They charged me over $40 for that one little item.

I was pretty ticked off, to say the least. I tried calling to cancel the sale, but of course, they didn't answer on the weekends. So, I sent them an email, asking them not to ship until we could sort things out. I got a form letter back, saying they'd get back to me. But when I called on Monday, I was put on hold for 14 minutes, only to get sent to voicemail. I sent a couple more emails, but it was too late. They had already shipped my order.

To make matters worse, they sent me an email saying that since it had already shipped, I couldn't make any adjustments until it arrived. Are you kidding me? This was hands down the worst experience I've ever had with an online vendor. I'm reporting them to the Consumer Fraud authorities, and I hope they get banned from pulling these kinds of tricks on others. I wouldn't do business with these people again if you paid me.

I, like many others, was fooled into thinking that CellularOutfitter was a wholesale business with unbeatable prices. I didn't bother to do any research or compare prices with other companies, I just compared them to Verizon and thought that was enough. Looking back, I really wish I had read some reviews before making my purchase. I've experienced all the same problems that others have had with this company, and it's been a real headache.

The shipping charges are incredibly deceptive and should be considered fraudulent. You don't find out what they are until after you've entered your credit card information, and they're astronomical. They're advertised as USPS priority mail, but that's a complete lie. The product doesn't even leave the facility for almost a week, and then it gets stuck at some cheap shipping partner called UPS Innovations. It's definitely not USPS priority mail like they claim.

The tracking information is rarely updated and isn't even accurate. My package was supposed to be here two days ago, but I have no idea where it is. I reached out to the company to complain about the deceptive shipping charges, and they responded once and reimbursed me for half of the charges. But after that, I only got one response when I raised concerns about my product still being in California when it was supposed to be delivered. Now I don't have my product, and I'm not getting any more responses from the company. It feels like fraud.

I will say that the first person who responded to my complaint seemed very considerate, but after that, it was a complete train wreck. I'm really not happy with this experience.

I had a really bad experience with CellularOutfitter. I was trying to buy an item and the website said it was only $5.99. But when I clicked to put the order through, they charged me twice as much! I was so upset and immediately emailed them to cancel the order. But they ignored me and put the order through anyway. I couldn't believe how dishonest they were being.

To make matters worse, there was no phone support available. I felt like I had no way to get in touch with them and resolve the issue. I would have given them zero stars if I could have. I really think people should avoid this business at all costs.

One of the biggest problems was that there was no way to view the real grand total before they charged me. They only gave me three shipping options, but two of them were missing the cost information. That was a huge red flag for me. I felt like they were trying to trick me into paying more than I should have.

Even when I tried to calculate the shipping myself, there was no way to see the actual cost before finalizing the order. It was really frustrating. And even after they took my money, they didn't give me anything! They said the item was on back order, but I think they were just lying to me.

Overall, I think CellularOutfitter is a really dishonest business. They're always trying to scam people one way or another. I'm really disappointed in their customer service and I don't think I'll ever shop with them again. The complaints speak for themselves and I hope they start treating their customers better.

This company is a total sham and should be avoided at all costs. I was extremely disappointed with my experience with CellularOutfitter. Their website is poorly designed and difficult to navigate. It's no wonder that they don't have a customer service telephone number listed on their site. I had to do a Google search just to find a number to call, and when I did, it was out of order.

I ordered a phone case and screen shield from CellularOutfitter, and after four days, my order still hadn't been processed. They promised to ship my order within 24 hours, but that clearly didn't happen. To make matters worse, they didn't give me the 20% discount that they promised to first-time buyers. And when they finally did tell me how much they would charge for shipping, it was an outrageous amount.

I tried to contact CellularOutfitter through their "Contact" page, but they were unresponsive. I couldn't cancel my order because there was no way to contact a live person at the company. It's clear that they have no intention of fulfilling their orders, and they just want to take your money.

To add insult to injury, CellularOutfitter immediately charged my credit card without even processing my order. I was furious and immediately notified my bank. They will be disputing the charge directly with CellularOutfitter, and they assured me that they will investigate and know how to contact the owners of this bogus company through banking records.

It's clear that CellularOutfitter does not exist, and they should be shut down. The State of California has already suspended their business license, and it's time for them to be held accountable for their fraudulent practices. Do not place an order with this company, or you will be sorely disappointed.

I sent an email to CellularOutfitter on January 9th, 2017 and got a reply from them. But, since then, I haven't heard from anyone. All I get are daily emails asking me to buy more stuff. I'm really unhappy with this company. I even paid for Priority Shipping, which cost me $13.97. But, I know for a fact that it didn't cost them more than $5.90 to ship it. I sell in bulk and get discount postal rates, so I know the cost of shipping Priority Padded Envelopes, which is what they shipped my item in. That's why my item arrived broken. This company needs to fix this issue and not treat their customers this way.

I received an email from Cellular Outfitter's support team, which I have copy-pasted below. It's been four days since I received this email, and I still haven't heard back from them.

"Hi,

Thank you for contacting Cellular Outfitter!

This email is confirmation that we have received your request and a Customer Service Rep. Will be working to get back to you with an answer as soon as possible.

We generally answer most emails within 24-48 business hours. Our normal customer service hours are Monday through Friday 7:30am PST to 4:00pm PST.

Though we will do our best to respond to you as quickly as possible, sometimes the best way to get immediate answers is from the FAQ section of our website: http://www.cellularoutfitter.com/faq.html

There you can find answers to questions like:
How to return an item
How to check the status of an order
Shipping & Handling information

We hope this is helpful and again, thank you for contacting us. Well be getting back to you as soon as possible!

Sincerely,
Cellular Outfitter"

I'm really disappointed with the way CellularOutfitter has treated me. I hope they fix this issue and treat their customers better in the future.

So, there's this website called CellularOutfitter, and they have a Canadian and an American site. But sometimes it's hard to tell which one you're on, and that can cause some confusion. Like, you might think something is available on one site, but it's not on the other. And that can be frustrating.

Another thing is that the descriptions of the products can be a little misleading. Like, they might say something is made of "genuine leather," but then you get it and it's not actually real leather. It's like, fake leather or something. And that's not cool. You want what you paid for, you know?

If you do have a problem with something you bought, you can get a credit to use on the site. But they don't always tell you when you'll get the credit, or how to use it. And sometimes you can't use it with other offers, which kind of defeats the purpose.

Also, the US and Canada sites don't always have the same stuff, which can be annoying if you live in one country and want something that's only available in the other. And the phone system isn't great, so sometimes it's hard to hear what the customer service people are saying.

But on the plus side, the prices are good and the customer service is pretty helpful. They even have a call-back option, which is nice. The only thing is, sometimes they don't tell you what they're doing, so you might think you got disconnected or something.

Overall, I think CellularOutfitter is a decent site, but they could do better with some of these issues. It's not the end of the world, but it can be frustrating.

So, let me tell you about my experience with CellularOutfitter. It's been a bit of a rollercoaster ride, to say the least. I've been in contact with their customer service team for over a week now, and every time I get a response, it's something new that doesn't really help me out.

I ordered a phone case from them, but when it arrived, the screens didn't work properly, and I couldn't see the total cost of my order. Eventually, a subtotal popped up, and I assumed that was the total, so I was okay with it. But then another page popped up that had nothing to do with my order, and I couldn't figure out how to close it. I immediately emailed their customer service team to cancel the order, but it was too late - the charge had already hit my bank account, and it was much higher than the subtotal I had seen.

I continued to email them, but I wasn't getting any helpful responses. Finally, I received an email with a phone number on it, and I was able to speak to someone. They told me to refuse the package when it arrived, which I did. But now, they're telling me that I need an RMA number to return the package, even though I already returned it over a week ago. It's frustrating because I feel like I'm not getting any real answers from them.

I'm not sure if the emails I'm receiving are generated by bots or real people, but either way, they're not helping me out. And even this verification process on their website is a mess - I've had to do it multiple times, and it keeps expiring or not working properly.

Overall, I'm pretty disappointed with my experience with CellularOutfitter. I'm considering leaving negative feedback on eBay and Amazon, and I may even file a claim against them if I don't get my money back soon. It's a shame because I was really excited about the phone case I ordered, but now I just want to be done with this whole ordeal.

I gotta say, I had a pretty rough experience with CellularOutfitter. The person I talked to on the phone must have had a really tough job dealing with all the problems that come up with this company. First off, I didn't even know what my shipping and handling charges were until after I placed my order. That's just not right! And then, when I got my order, one of the items was missing. It was just circled on the invoice with no explanation. And to top it off, instead of the iPhone 8Plus cases I ordered, they sent me 7Plus cases with no explanation. I had to go to the website to send a note about my concerns, but all I got back was a message saying that my package had been shipped. Well, duh! When I called the phone number I found online, I was told to go back to the website to chat with someone. But when I tried to chat, I ended up talking to a robot! I finally got to talk to a real person and found out that my phone case was on backorder. But of course, I never got any notification about that. And when I asked about getting the right cases, I never got a response. I was so frustrated that I just gave up. The agent said I could choose another case to replace the one that wasn't sent, but when I got the link, there were so many pages of cases that I couldn't even see them all. And then the agent told me that I had one minute to choose or the chat would end! I had to quickly pick something without even looking at all the options. And then I was told that it would take 24 to 48 hours to process my order and another 4 to 10 business days to ship it. Are you kidding me? My original order took 10 days to arrive, even though I paid a lot for shipping! I can't believe this company is still in business with all these problems.

I recently had an experience with CellularOutfitter that left me feeling frustrated and disappointed. While browsing their website, I found some products that I thought were reasonably priced and decided to place an order. However, after the order was processed, I realized that the shipping cost was more than the products themselves. I tried to cancel the order, but unfortunately, I was unable to get in touch with anyone from customer service.

After two weeks of waiting, I finally received my order, but unfortunately, none of the products worked. I decided to return all but two of the items, but getting a return shipping number was a nightmare. The online chat service was no help, and I couldn't find a phone number to call. Eventually, I was able to get a return shipping number, but I had to pay more for shipping than the products were worth.

To make matters worse, one of the battery charges I kept broke after just one week of use. I tried to get a return shipping number for this item, but the online system kept giving me an error message. I tried calling customer service, but again, I couldn't get through to anyone. Eventually, I sent the product back with all the necessary information, but I still haven't heard anything back from CellularOutfitter.

Overall, I was extremely disappointed with my experience with CellularOutfitter. Their customer service is non-existent, and their return policy is dishonest. I would not recommend doing business with this company. In the future, I will be sticking with more reputable retailers like FRYs or BEST BUY.

I gotta say, I had a pretty bad experience with CellularOutfitter. I saw a charger cord that I needed for my phone and added it to my cart. When I went to pay with PayPal, they added the shipping charges before I could even see them. I was pretty upset because the item was only $5 and the shipping was $5.99. That's just ridiculous! I could have gotten the same thing from Walmart for about the same price and talked to a real person about my order. I won't be shopping with CellularOutfitter again.

I tried to talk to someone about my order through their live chat, but at first, it was just an automated response. I was so frustrated that I was practically screaming "I want a human being!" When I finally did get a real person, they didn't seem to understand my problem very well. It took me about 30 minutes just to get my shipping charge credited back. It was such a hassle.

But the worst part is that they don't even show you the shipping charges until after you've clicked "place order." That's just sneaky! If you're okay with paying extra for a company that hides their shipping charges until the last minute, then go ahead and shop with CellularOutfitter. But in my opinion, that's just not right. It's like they're trying to trick you into spending more money. We call that "switch and bait" here in the USA.

Overall, I was really disappointed with my experience with CellularOutfitter. I won't be shopping with them again, and I wouldn't recommend them to anyone else either.

I recently made a purchase on CellularOutfitter's website for a phone case. However, I was disappointed to find out that the shipping cost was not shown until after I had already paid for my item. I reached out to their customer service team to express my concern about this issue. I explained that while I have no problem paying for shipping, it is unacceptable for them to add it on without informing me beforehand. Unfortunately, their response was not helpful and made me feel like I was being blamed for not being able to navigate their site properly.

After waiting for my package to arrive, I was disappointed to find out that they had sent me the wrong item. I immediately contacted their customer service team to report this issue. However, it took a few days before I received a response from a representative. This started an endless email exchange where they repeatedly asked me what model phone I had, even though I had already told them multiple times. They even asked me to look in my phone's settings to verify the model, which I did and sent them a screenshot. Despite this, they still insisted that I had ordered the right item.

Eventually, they asked me to send a photo of the wrong item they had sent me. I did this immediately, but I have not heard anything back from them since then. I have sent them two more emails asking for either a refund or an update on when the correct item will be sent, but I have not received any response. I am extremely disappointed with the service I have received from CellularOutfitter and would not recommend them to anyone. Their lack of communication and shady business practices are unacceptable.

I recently had an experience with CellularOutfitter that left me feeling deceived and frustrated. Like many others, I was tricked by their shipping costs. As I went through the order form, I saw a dash that usually means no shipping costs or a prompt to enter my ZIP code to calculate shipping costs. I completed the form and hit the "place your order" button, only to be met with a new screen that showed a higher price that included $7 for shipping. I couldn't believe it - $7 to put a case in a bubblewrap envelope? It felt like I was paying for their employee's hourly wage as well!

To make matters worse, their website had a ticking clock that said if I ordered within the next 10 minutes, my order would ship out that day. But when I tried to contact them, I could only do so by email. And when I did, I received an instant return email that said they would contact me within 24 hours. It seemed like these two actions would cross paths in the mail - surely my item wasn't going to ship out in the next 10 minutes. But if they didn't contact me within 24 hours, they would send the item out and I would be forced to pay for it under those conditions. It felt like a trap.

I decided to dispute the charges with my bank, but unfortunately, after I had already placed my order, I read their return policy. It was a lot of words to say that they don't accept returns. I couldn't believe it - they claimed to be family-run and oriented, but it felt like a deceptive family.

Overall, my experience with CellularOutfitter was not a positive one. I felt like I was misled and taken advantage of, and their return policy only added insult to injury. I wouldn't recommend them to anyone looking for a reliable and trustworthy online retailer.

I made an order from CellularOutfitter on July 31st. When my package arrived, I was surprised to find out that I had to pay $15 Duty. I wasn't expecting this, but I accepted it. Unfortunately, when I opened the package, I found out that the items inside were not mine. It was someone else's order, complete with their packing slip. I was disappointed, but I thought it would be an easy fix. I immediately contacted Cellular Outfitters through their comment card and sent them an email.

After a few emails to the company, I finally received an email on Aug 10th from Red. He asked me to send a copy of the packing slip to him, which I did the same day. However, I didn't hear anything until August 17th when I received an email saying that a support person had tried to contact me. Since they hadn't heard from me, they were closing my file. I was surprised because I had sent the information that Red had requested. It appears that Red dropped the ball in my case.

After several emails, Portia eventually fixed the problem. I finally received my items in the mail on September 16th, which was 1&1/2 months after I placed the order. I am very pleased with the time and effort spent by Portia. However, I am extremely disappointed with Cellular Outfitters. I would not recommend this company to anyone.

I gotta tell ya, I had a pretty rough experience with CellularOutfitter. I placed an order back in July of 2017 and paid for it right away using PayPal. I was pretty excited to get my hands on my new gear, but when the package arrived on July 21st, it wasn't what I ordered at all! The packing slip inside the box had someone else's name and address on it, and it looked like they had received my order instead.

I was pretty ticked off, so I fired off an email to CellularOutfitter right away. I gave them all the details, including the order number and the name on the packing slip. But guess what? I never heard back from them! It's been over a week now and I still haven't gotten any kind of response. I've tried calling them a bunch of times, but every time I do, I just get put on hold for ages and then a recording tells me to try again later. What kind of customer service is that?

To make matters worse, I've been getting all these promotional emails from them since I placed my order. They keep trying to get me to order more stuff, even though I haven't even received my first order yet! I tried responding to one of the emails to tell them I wasn't interested until I got my original order, but surprise surprise, I never heard back from them.

And here's another thing that really grinds my gears: when you place an order on their website, they give you a total price that you assume is what you're going to pay. But then when you actually place the order, they tack on this huge shipping charge that you weren't expecting! That's just shady, if you ask me.

All in all, I'm pretty disappointed with CellularOutfitter. I don't think I'll be ordering from them again anytime soon. If you're thinking about buying something from them, just be aware that their customer service is pretty terrible and they might not even send you the right stuff. And make sure you double-check the shipping charges before you hit that "place order" button!

I gotta say, I was pretty disappointed with my experience with CellularOutfitter. I mean, I get it, things happen and sometimes a product doesn't work out. But when I received a cracked glass protector for my phone, I was pretty annoyed. And then when they sent me a replacement protector that didn't even fit my phone, I was really starting to lose my patience.

To make matters worse, they wanted me to send them a picture of the issue, which made me feel like they thought I was lying or something. I mean, come on, I just wanted a working product! So I sent them the picture they asked for, and asked for a refund.

Now, I did eventually get my refund, but the whole process was just so frustrating. I had to wait until I had another phone to take a picture that showed the whole issue, and then when I finally sent it in, I got a message saying that my case was closed and I had already been refunded. Like, what? I should have at least gotten a message saying that they received my picture and were going to handle the issue.

Honestly, the whole thing just confirmed my initial impression that they thought I was trying to scam them or something. And that's just not cool. I mean, I didn't do anything wrong, I just wanted a working product. So yeah, needless to say, I won't be ordering from CellularOutfitter again.

I stumbled upon CellularOutfitter's website while searching for a good deal on phone accessories. The promise of a discount lured me in, but I wish I had read reviews before making my purchase. Unfortunately, my experience was not a positive one.

To start, items were added to my order for phones I didn't even own just because I viewed them while searching for what I actually needed. I was not aware of the inflated shipping costs until after my card was processed. When I tried to cancel the order because it wasn't even close to what I really needed or wanted and the shipping fee was more than I was willing to pay, I was unable to do so. In fact, I was charged even more three minutes after trying to cancel my order. The customer service was horrific, except for a delightful representative named Hannah that I got to IM with via Facebook. She was able to refund some of my shipping and handling fees, but let me know that I would have additional ones when I go to return the items that I did not want or need as I don't have the devices they fit. They were just added to my account and I couldn't get them removed for anything.

After 14 days, I finally received my package. Unfortunately, I can only use two of the eight items. I had to cancel my card also because of all of this. Now, I am hoping to return most of the order without having to pay another arm and leg for shipping. Despite all of this, I must say that Hannah was delightful and helpful during our brief interaction on Messenger.

I recently had a not-so-great experience with CellularOutfitter. I was charged $13.97 for Priority Mail, which I didn't realize until I hit the PayPal button. I reached out to them to express my concern about the high cost and the fact that they were using the USA brand and logo of Priority Mail, which I felt was misleading. Unfortunately, it took them five days to respond and all they offered was a $4 discount.

To make matters worse, it's been three weeks and I still haven't received my phone wallet. Two days ago, I received an email saying that my items were out of stock. I was really disappointed because I was counting on Priority Mail to get my phone wallet to me quickly. I also saw other reviews that said they had long wait times, so I wasn't surprised.

What really frustrated me was that I dropped my $700 phone and it cracked because I didn't have a phone wallet. I wish they had informed me right away that my items were out of stock, especially since I paid for Priority Mail. I feel like I wasted $24 for nothing. People who own phones rely on phone wallets, and I wish I had just gone to my local Target store and spent $30 instead. It would have saved me a lot of headaches and only been $6 more expensive than the hidden charges that didn't show up until I hit the Pay button.

Overall, I was really disappointed with my experience with CellularOutfitter. It's the worst company I've ever ordered from. I hope they can improve their communication and customer service in the future.

I recently made a purchase from CellularOutfitter and I have to say, it was not a pleasant experience. I ordered two cases and some screen protectors, but about a week later, I received an email stating that one of the cases was out of stock. However, they did offer me the option to replace it with something else of my choice for double the price. I thought that was pretty cool and picked out two more cases and another pack of protectors.

After waiting for about a week and a half, I decided to reach out to the company to check on the status of my order. That's when they informed me that the other case in my original order was also out of stock, which meant that they had nothing outside of the screen protectors for my original order. I thought I could just replace it with something else for double the price like I did with the first case, but they refused to do so and instead wanted to argue with me about a refund and store credit.

Eventually, they sent out the replacements for the first case they didn't have, but they kept sending me the same email saying that someone would call me within 24 to 48 hours to hash out the details. However, they never actually called me or even sent me an email to resolve the issue. I placed my order on October 30th and didn't receive it until November 17th, even though I paid for 2-3 day shipping.

Overall, I have to say that this was by far the worst customer service experience I have ever had. I wouldn't recommend this company to anyone, not even my worst enemy. If I could give them negative stars, I definitely would. One star is way too many for this company.

I recently made a purchase from CellularOutfitter during their Memorial Day sale. I was excited to get a cell phone holder at a special deal, but unfortunately, it did not fit my phone even though the ad stated it was compatible. I immediately requested a return authorization, but it took 5 days to get a response by email. I was frustrated and decided to call customer service, but no one ever answered the phone. I just got music with no message about wait times or anything. I even waited for an hour once just to test the system, but still no answer.

Finally, I received the RA, but it cost me $2.50 to ship back including insurance, and they charged $9.98 for shipping which is not refundable. I believe this is where they make their money! I heard nothing for three weeks even though I sent email messages to request a response. It was very disappointing.

After three weeks, I received an email asking me if I would like to apply my refund to another purchase, which was not what I put on the form. I asked for a refund, not another purchase. It took another three weeks before I received an email indicating a refund would be posted on my credit card.

By the way, I purchased the item on a sale day which offered free shipping from CA to NV. It did not show up on my purchase online, but it did on my credit card. It was very confusing and frustrating.

Needless to say, I would NEVER order from this outfit again, and I have passed on the message to friends and colleagues. I hope this helps someone from having the same bad experience. If I had taken the time to review other customer reviews, I would never have purchased from them. All the other reviews complained about the same problems.

So, buyer be very aware!

The product I purchased did not charge my phone at all. This occurred when I received the product on Monday, November 28, 2022.

In contacting the company, Cellular Outfitters did not follow through on what was posted on their webpages for this product. In fact, the company presented contradictory information on their website concerning guarantees and returns.

On a "Why Buy from Us" link, it states:

"As you can imagine, we’re telling you all of this because we did just that—we created a business that balances great prices with top quality. At CellularOutfitter.com, there is no roll of the dice. We got rid of the dice altogether and replaced them with a 100% Money-Back Guarantee and a lifetime warranty on all products (including your 3A Fast Charging Tough Design Heavy Duty Charging Cable 1.5M / 5FT USB-A to USB-C, Black). Now you’re playing with house money."

When I purchased the product, on its webpage within the "Add to my Cart" box was an icon/graphic stating "90 day return policy"

And yet, their response to my initial complaint was only to offer a discount for a future purchase.

My response back to them is pasted here:

To:CellularOutfitter, [protected]@cellularoutfitter.com

Tue, Nov 29 at 6:52 AM

Micah,

When I purchased this item on Thanksgiving Day within the "add to my cart" box stated very clearly a "90 day return policy". I find it very suspicious that when I checked the webpage again this morning, after receiving your email at 3AM Eastern, that the "90 day return policy" has been removed. There is a space in between "Lifetime Quality Assurance Warranty" and "110% Low Price Guarantee" where that "90 day return policy" graphic was present as of yesterday, Monday, November 28, 2022 and the day I purchased the product.

Your "Why Buy From Us" link states this as pasted below:

"As you can imagine, we’re telling you all of this because we did just that—we created a business that balances great prices with top quality. At CellularOutfitter.com, there is no roll of the dice. We got rid of the dice altogether and replaced them with a 100% Money-Back Guarantee and a lifetime warranty on all products (including your 2.4A 3.3FT Fast Charging USB to Type-C Heavy Duty Charging Cable, Black). Now you’re playing with house money."

Why is this not being honored? The product sent to me does not function as advertised. The response to my concern is inadequate. And, at best, the various information contained on your website concerning guarantees and return policy is contradictory and misleading.

Thanks for your prompt attention to this matter.

Tom Helmer Order # 4154005

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Here is the address to the specific webpage:

https://www.cellularoutfitter.com/collections/motorola-moto-g7-power/products/3a-fast-charging-tough-design-heavy-duty-charging-cable-1-5m-5ft-usb-a-to-usb-c-black-hr-dc6-bk

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(Posted on their website)

"WHY BUY FROM US?

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"There are literally thousands upon thousands of discount websites out there, and most are unreliable. When we first started business 16 years ago, we noticed that discount shopping online was like rolling the dice. Sometimes you got lucky and received a quality product. More often than not, however, you spent hard earned money on an inferior product that showed up too late and didn’t look like it quite did in the picture.

This got us thinking. What if we could tilt the game in favor of the shopper? That is to say, what if we could create a business that satisfied the need for really low prices AND high quality?

As you can imagine, we’re telling you all of this because we did just that—we created a business that balances great prices with top quality. At CellularOutfitter.com, there is no roll of the dice. We got rid of the dice altogether and replaced them with a 100% Money-Back Guarantee and a lifetime warranty on all products (including your 2.4A 3.3FT Fast Charging USB to Type-C Heavy Duty Charging Cable, Black). Now you’re playing with house money.

Wondering how our prices are so incredible?

Glad you asked. Due to the leverage we’ve built with our manufacturers and distributors over the years, we’re able to get the best timely products in bulk at deep discounts where we’re able to pass on MASSIVE savings to you. It’s that simple.

We keep margins low and pass savings to you. How? When your friends ask about your 2.4A 3.3FT Fast Charging USB to Type-C Heavy Duty Charging Cable, Black, you can happily tell them about us. If they buy from us, then the money we save from selling in high volume is returned as savings to people like you. You're happy, we're happy. It's a win win."

----- Forwarded Message -----

From: Cellular Outfitter Support Team

Sent: Tuesday, November 29, 2022 at 03:05:45 AM EST

Subject: Re: Order 4154005 confirmed

Micah replied

Nov 29, 12:05am

You're welcome,Tom.

Please don't hesitate to reach out to us if you have any concerns regarding your order.

Here's a 30% discount code for your future purchase (applicable on all eligible items): Micah30

You may share this promo code with family and friends!

Thank you for choosing Cellular Outfitter, have a wonderful evening!

How would you rate my reply?

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Cellular Outfitter Micah

Cellular Outfitter | Irvine, CA

This communication contains information which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s) please note that any distribution, copying or use of this communication or the information in it is strictly prohibited. If you have received this communication in error please delete the email and any copies of it.

==========================================================

Tom Helmer sent a message

Nov 28, 7:43am

To Cellular Outfitter,

I appreciate the quick turn-around in sending out the order # 4154005. I received it this morning at my home in New Jersey.

3A Fast Charging Tough Design Heavy Duty Charging Cable 1.5M / 5FT USB - CellularOutfitter

3A Fast Charging Tough Design Heavy Duty Charging Cable 1.5M / 5FT USB-A...

Product Description 5 Feet in length Charges phone and tablets 3 amp output for fast charging Never be without a...

Unfortunately, it does not charge my Motorola G7 Phone. It physically connects, but there is no charge being transferred into the phone. I tried charging via a wall outlet. I tried charging via my laptop. Neither method worked. I am attaching photos below.

What is the process for returning this to your offices in CA and I would like a full refund.

As quoted on your website: As you can imagine, we're telling you all of this because we did just that-we created a business that balances great prices with top quality. At CellularOutfitter.com, there is no roll of the dice. We got rid of the dice altogether and replaced them with a 100% Money-Back Guarantee and a lifetime warranty on all products (including your 3A Fast Charging Tough Design Heavy Duty Charging Cable 1.5M / 5FT USB-A to USB-C, Black). Now you're playing with house money."

Thanks for your assistance with this request.

Regards, Tom Helmer [protected]

On Thursday, November 24, 2022 at 11:10:11 AM EST, CellularOutfitter wrote:

This is your confirmation that you've placed a super awesome order with Cellular Outfitter!Please take a few seconds to check over this information to make sure everything below is correct. We don't want there to be any problems with your order getting to you!If you have any questions or concerns simply reply to this email and our customer service team will reply within a few hours. We want to make sure you are completely satisfied with our product and overall purchase experience.

Order Confirmation

View Order Status >

Order # 4154005

November 24, 2022

3A Fast Charging Tough Design Heavy Duty Charging Cable 1.5M / 5FT USB-A to USB-C, Black

3A Fast Charging Tough Design Heavy Duty Charging Cable 1.5M / 5FT USB-A to USB-C, Black

HR-DC6-BK

× 1

$12.99

Subtotal $12.99

Standard Shipping (3-8 Business Days) $6.95

Total $19.94

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Cellular Outfitter

18535 Gale Ave

City of Industry, CA 91748

This company should be avoided like the plague as they have no viable customer support system, and I still don't have a complete order. Ordered another case from HD accessories which was shipped today.

I'll dispute this charge with my bank if I don't get a response by January 2nd

Pathetic and bad customer service, stay away from this company if you value your money

this company has the worst service.
I had no idea about the shipping cost until I paid the money for my order. It's not really fair. It was very expensive and I didn't expect I would spend so much money on shipping. Two simple cases. My order shipping cost me more that the order itself. Just unbelievable. I wrote them to cancel my order, but they keep ignoring me. Well, it's very unprofessional, what else can I say?

I ordered three pieces from cellular outfitter . I received two of the three, missing the most expensive piece. I have tried repeatedly to have them resolve this with no avail. I paid for three pieces, the packing slip indicated that everything was there but there was one missing. I am now going to call y credit card company and file a complaint but I will never ever do business again with this place.

Dishonest people. High prices for shipping.
No rates for this. You have no idea how much you will have to pay for the shipping until you put the information about your CC without any opportunity to cancel your order. Because it's too much. The delivery from them to my door would cost 60 dollars. Crazy rates. Do you deliver orders on a golden plate or what? Or your couriers are celebrities?
Terrible. Won't order anything until you fix everything. Don't be so greedy. You can't earn all the money in the world.

Ordered an item from www.cellularoutfitter.com and received it in a timely manner but the item was damaged, so I immediately contacted customer service and asked for a replacement. They said that they don't do replacements and offered me a refund. They seemed nice and refund offer was even better so I agreed.
Weeks passed and no money was received but they did send me a notification that my credit card was refunded! Called my bank and they confirmed that there was no money received from CellularOutfitter.
When I wanted to ask CellularOutfitter about the money the did not reply!
Terrible experience, will never use this company again!

I have ordered some parts for my phone from CellularOutfitter and when I just found this site I thought that shipping was free! Even when I placed my order and entered my card details I was still thinking the same way. Only when they took my money I noticed some extra charges on my card and when I contacted and asked them about the money they said that extra charge was a shipping fee! No where on the site it was said about shipping fees! Products were nice, prices were also great, but the fact that they hide these fees from their customers is beyond ridiculous!

I have purchased couple of the cables from the company www.cellularoutfitter.com and when I got the receipt, I have noticed that the sum for handling and shipping was exaggerated. I called to the company and told that I refused to work with them and asked to cancel the order. But they have already charged me for the order and it was a problem. I need to wait 30 days while they would decide what sum to return me.