IndiaCakes
Reviews and Complaints

Worst company to order anything I have ordered 3things for which they first asked for extra amount after 10hours. Then the order was processed and the person whose gift it was he also got message to pay the amount. After everything they didn't deliver the bouquet and said they sent chocolates which I never received. Also why should I pay 1500rupess for a stupid chocolate which I could order from anywhere. On top of everything when I asked about the thing the lady said we sent chocolates and disconnected the call.

New Style of Scam, Small amounts in big Quantity all across the country, big money scams, fraudulent service, no delivery, see the complaints against them. Manit Nagrani, based in Pune, MH, IN, is currently a CEO at IndiaCakes.com. Is responsible for the Scam. Unfortunately there is no such authority to take action against them. It is our fault and helplessness and dependency also that we get trapped by such website that appear first in google search. I ordered also and not delivered not refund and rude reply on calls and reply on email. There is no proper management and dealing. That shows it only created for scams. I have call records and chat transcript

Tip for consumers:

Its a fake company its policy is to do small amounts scam in big quantity all over the country with proper style

I placed an order a day before for a timely delivery and paid extra about 300rs but what my parents received was shocking next day as late as next day night ruining their 53 anniversary celebration with no cake in the party plus the flowers, sweet and basket of fruits. I was shocked to see what I received next day at night. They are frauds and posting fake pictures. They charged me so much and also paid extra fee for timely delivery but products reached at night the next day after many disconnected calls from them and 5 emails. I was shocked to see what I ordered and what they delivered. Why these companies are not providing the refunds and failure to comply the section under "products and services ' and still running their business after what I saw online posted so many reviews for the fraud services they are offering and then don't even apply the refund. Probably consumers need to take strict action on these scammers for what they are providing. Please see what I posted and what they delivered and on top they charged me extra for the rediculous services and failed to offer the refund due to not responding to my emails and disconnection the calls I made. Order number is provided in the photos as below with the comparison what they are showing and what they are delivering. Not even the greeting card they provided they charged extra 150 in addition to timely delivery and packaging was shocking.

Hi,

I placed an order - [protected] at their website on 28th Sep 2022 for delivery of cakes and flowers. Money was debited from my account but the order never reached.

I asked them to send me a refund or coupon. They never reply to emails. Also, on chat they will say that they will send coupon but then this never happens.

It looks like the site is fraud.

My order number is 1735270. I order a cake for birthday. And payed the amount 471.56. They asked more 300rs for delivery. I don't want to pay the amount I want cancel the order.. And get back the money. They are not responding my message. My order date is8.7.2022. Please take step

Today i have ordered a cake from indiacakes.com nd had not recieved yet they guaranteed the deliver today itself but it didnt recieved. I had a call with the indiacakes nd they said it will be delivered but it didnt.

My order id is 1732722

I had placed an order for cake & bouquet to be delivered at Kodaikanal on 24 Apr 22 vide order No 1730644 but it was not delivered at all. I was asked to pay additional Rs 100 for the delivery, which I paid very promptly too but still the order was not delivered.

I must have tried the customer care number so many times but there was no response at all. I left many messages also but again no response.

It has spoiled the moment and the faith in the company.

Nobody even bothered to call up or update the status. Also no refund has been initiated.

Its a scam company. All these good reviews are definitely are fake. These India Cakes people don't even know what is customer service. I ordered Cakes and Flowers (costed Rs 999) for my sister who recently went to Kodaikanal (order number 1726390). Didnt deliver it to them. India cakes instead asked me to pay an extra Rs250 after 8 hours of me making the order. They are leaving the place in another 4 hours. I said I would better cancel my order or redirect to a different location. No reply received to my emails or my phone calls. They are fake and scam. Legal action must be taken on this bunch of stealing people who plays around stealing people money and dont respond to calls or emails.

Order no- 713224 was not delivered even after they provided coupon as a refund for the second time.
I ordered cake half kg on 01/10/2021 full amount was paid Rs 674 but company didn't delivered the product. Then they provided one coupon and against that coupon I ordered a cake again worth only of 499 keeping it cheap for delivery charge and changing location as per their convenience on 23/aug/2021 but again they are not providing the delivery ( expected date was 31/08/2021. In previous order they mentioned that they cannot deliver in the remote area because after ordering they asked for extra delivery charges and now when I changed my delivery location after confirmation with them on customer service call as well but still they are not resolving the matter. Expected - I want that company should initiate whole money refund asap. Coupon not required as they have failed to deliver it on coupon also.

Need my money back

I had placed my order on 8th june 2021 against order no. 611880 but later on in the evening i have received mail from india cake that they hold my order due to extra delivery charges as delivery place is far from center but it does not make any sense as firstly they have placed the order without asking delivery charges as address was mentioned during the placement of order but that time they did not ask for any extra deleivery charges and order was placed smoothly.
In the evening when i came from office i have seen this mail and i was like i have ordered the cake in the morning and till it is not deleiverd to my father for whom i had ordered and they stupid people sending me reminder again and again for extra charges but did not revert back to my mails i have written to india cake.

I want my refund amount back in my account number as this is completely a fraud issue and this is the way you treated your customer.

I have ordered a birthday cake on April 18 2020. I didn't received the cake and not yet received the refund even after one year. I need my refund. Here I m attaching the billing details and order details. The team was not responding I have send lot of emails and calls.

My family first ordered a cake as surprise for my anniversary(Order number:510415, on 6-Feb-2021) which they promised to deliver on midnight and failed (despite checking the pincode at the time of placing order with the customer service executive). After sending several emails and phone calls with their customer care(who are extremely rude and disconnect calls) they refunded via coupon(amount was 1400). In order to save Rs.1400 I decided to give India cakes another chance and ordered another cake for valentines day(14-Feb-2021, order no.:600938). They took the order and then received another message asking for extra Rs.200 as delivery charges. No delivery charges were asked at the time of utilising the coupon or placing order. I paid 200 to save 1400.. But ended up loosing Rs.1600 . No cake was delivered and reply to my emails. This company should be shut down so that no other customer is fooled again.

I have no interest in talking with their rude customer care so have been sending emails which has never been replied.

I don not want any refund coupon, just want my money back.

I placed an order on 20 Jan and they promised to deliver the same day. They did not deliver the cake on 20th Jan before 9 pm and my friend had to buy another cake after 9 pm then I called indiacakes.com at 21 mornings and they informed they you have to pay more 200rs to deliver so I said cake is not required now, do not deliver, I want my refund, they said drop an email we will revert, I sent 3 emails on 21 but no one reverted, I called again on 22, but they shouted on me saying - there is no refund policy, and you placed order at 4pm and expecting us to deliver same day and you did not paid extra delivery charges and they said let me add your call to receiver, we have your receiver number, and ask them how far they live to deliver, they tried to include and insult in front of the reciever . Literally that lady-sunita shouted on me like anything, I am attaching my recorded call and email what I sent, they does not even 0 star.

Hi I I ordered cake in indiacake website which was combo cake flowers and chocolate but I recived only flowers and cakes I didn't recived choclate I have cross check with the shop where they gaved order it was costing 500rs but they charged 1080rs from me it's a request to all of you to not to purchase in indiacake website they are fraud and cheater

On 28/10/2020 order placed and paid the accurate amount,
(Your transaction with www.indiacakes.com was successful

Transaction ID: 500478
Merchant Website: www.indiacakes.com
Amount Paid: 549.10
Order Date: 2020-10-28 07:23:16
Customer Phone Number:

For any information pertaining to the status of your order, please visit www.indiacakes.com

Thanks and Regards,
PayU on behalf of www.indiacakes.com)

This was the reply mail after payment, and later received the message that they can't deliver the item to the given address.

Contacted customer service, no reply, no refund also, then why they are still here to cheat people,.. Always doing online Purchases, this was the first time like this..

hi,
On 2nd Sep 2020, 4.23pm (Order Id: 360130) placed the above order with you for black forest 1kg. The item was not delivered.

As you did not deliver the order I expect you to refund me the full purchase price of INR 1260 and customer care people are not responding in chat too.

Each time when in call cx care regarding the refund and it is been informed will be done in 2 days, 5 days, 7 days, 12 days, 15 days, and at last call Pooja said 60 days!
Please look into it and do the needful.
email id - [protected]@gmail.com

I have booked a birthday cake on 03.05.2020 and it has to be delivered on the same day.
But still today 06.05.2020 it has not delivered and no refund came.
Order ID - 350001
Mail Id - [protected]@gmail.com
People ordering cakes on special occasions like birthday, anniversaries, and these worst companies spoiling the happiness of customers.

If they can't deliver then why taking orders to close the shop. Why collecting money from people through this medium.

These types of companies spoiling country names as putting India on their websites.

I am requesting my refund.

I placed order for a cake for my sister's birthday. I made payment also. I received payment and order confirmation from them (Attaching screenshot as proof). My order no. is #347954.
I called them so many times but no assistance was provided. I sent mails also to their mail IDs.
At the end of the day I lost my money and I didn't received cake also. It was very disappointing.