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Ureno Design Group [U.D.G.] reviews and complaints 4
View all 8 complaintsUreno Design Group [U.D.G.] - Bad quality work, extortion, threat to demolish property
Bad quality work, extortion, threat to demolish property
and beautiful for the construction, but to level them to make them straight is the job expected to be done. The part of the stone wall to the left of improvised stairs needs to be restored and leveled to look straight. I also need to check measurements of the area prepared for the shed, as by looking as the wood beam located, representing the rear/north side of the wall, is lying too close to the fence, instead of providing a space for a bush behind it and the space to move around the shed while building it...
Ureno Design Group [U.D.G.] - Scam - fraud
Ureno Design Group failed to complete construction of my pool. The pool is leaking, and brick paving unfinished. U.D.G will not complete work or return calls.
On January 22, 2015, I entered into a swimming pool construction agreement with Susano Ureno to build a swimming pool at my residence at a contracted price of $31, 589. Construction began on February 18, 2015 and all payments were made on time in accordance to the agreement via a combination of personal checks and money orders.
During and after construction, we encountered several issues which still remain unresolved.
1.) U.D.G failed to properly cap the existing irrigation system in my backyard, resulting in reclaimed water and mud coming up through the paver deck and into the pool, which displaced several of the bricks. This happened several times, the most recent on April 7, 2015. After several unsuccessful attempts by U.D.G to cap the irrigation system, I had to hire a landscaping company at my own expense to address the issue for them. Mr. Ureno agreed that he would address the issue of replacing the bricks that were displaced. As of this time, he has failed to address this issue.
2.) During installation of the pavers, several of the bricks were chipped or broken. Mr. Ureno agreed that he would have those bricks replaced. As of this time, he has failed to address this issue. For both of these issues related to the brick paving, I am currently obtaining quotes from third party paver companies to repair these issues at my expense.
3.) Shortly after the pool was filled with water on April 11, 2015, I noticed that the pool was losing water at an alarming rate, and I had to replace the water every few days. I expressed concern to Mr. Ureno that the pool may be leaking. At first, I was told that this was normal evaporation, but eventually when I showed him that water was visibly seeping out of several spots in the retaining wall on the south side of the pool, Mr. Ureno finally acknowledged that there was a leak. His team attempted to repair the leak with a chemical solution that was poured into the pool, but it did not resolve the issue. The pool continues to lose water and there is still water visibly leaking from the retaining wall. For several weeks I continued to call Mr. Ureno and asked him to address the leak. Most of my calls went to his voicemail. When I was able to get a hold of him, he would tell me that he was trying to find a leak expert, but could not get anyone scheduled. When I last spoke to him on June 18, 2015, he told me he would "be out tomorrow" to repair the leak, but he never showed up. Since that time he has refused to answer my phone calls or return my messages. I have since hired a leak specialist at my own expense and we are actively working to repair the leak.
The complaint has been investigated and resolved to the customer's satisfaction.
I believe UDG is a FRAUD!
Dear Reviewer 40745,
UDG or Mr. Susano Ureno will like to be short and brief to respectfully inform you of your comments wrongfully addressed to the company. UDG and Mr. Ureno have not had involvement with pool construction projects or pavers this year. The company was not established with the dates you are providing in your comments. Please feel free to contact us directly if you have further questions.
Ureno Design Group [U.D.G.] - Scam!
Paid over $7000.00 for a roof repair; roof leaked as bad if not worse than before repair. Contractor never responded to literally hundreds of calls. Had to take him to small claims court and won a judgment; Susano Ureno the owner of U.D.G is a scammer be very careful before handing over money to this thief. Call your California State Contracting license department and file a complaint to shut this person down.
The user did not respond to the messages. The review should not be taken into consideration.
Susan Lopez000,
Please refer back to the "many bad comments" posted on this website.
You will find that Complaints Board has "Resolved" and has commented on some of the author or authors that are posting false/fake posts to defame UDG.
UDG is not a "scamm" but we do value your opinion to help our case during this investigation of fake comments from fraudulent author/s. UDG does not and will not scam clients.
If you have questions regarding UDG please call the office.
YEAH F...Ken right UDG must be a scamm I see many bad comments, you do wrong and wrong comes back. When a company screws one client look at it like they screwed 1000, bad news spreads like wild fire.
Hello Eden,
I agree on doing your research on a company prior to doing business with them. I'm positive once you complete your research you will find that UDG is being defamed with ALL false comments posted on this site.
UDG believes in making sure the client is happy and comfortable with the services provided. A happy customer always brings in more references. UDG will be happy to provide you with information you need to help with your research on UDG.
Thank you
I would not do business with any Company or Individual that's mention on this board reason being is that if you have a bad rep you will most likely do a bad job and provide bad service. I like to do my research on companies before engaging in any business contract with them due to being scammed so many times, one thing i found out is that scammers never succeed. There are no shortcuts to being successful the bottom line to moving up as a business is to build a strong foundation with costumers and having a good communication.
Juan,
Due to your comments I regret to kindly inform you that you are mistakenly reporting Ureno Design Group. Please call our office so we can get more information to reference to my legal team.
All the comments made regarding Ureno Design Group on this board are false. We would greatly appreciate your response to help the case.
Thank you
This is the most common ruse reported to the Better Business Bureau. Your contractor explains that because he has to order materials and rent earthmoving equipment to get the job started, he needs, say, 30%-50% of the project price up front. Once you’ve forked over the dough, one of two things happens: He disappears on you, or he starts doing slapdash work knowing that you can’t really fire him because he’s sitting on thousands of your dollars.
Crooks go where the money is. So with Americans spending more than $500 billion a year on remodeling and home improvement projects, it’s no surprise that home improvement has become a favorite target for fraud artists. Some of these shady characters use amazingly well-polished contractor scams that are tricky to spot until it’s too late. Ureno Design Group is one of these fraudsters that go around scamming hard working Americans.
Janice 1 Smith,
Our company will be happy to assist anyone with their financial concerns especially the 19 people you know. We respect all of our clients and appreciate their business.
Please contact the office directly.
Ureno Design Group
Yeah right every ### like this will always disclose a nice paragraph stating they are legit but yet why would consumers comment bad about them, i know a good reason why because they scammed someone out there and they just don't know how to cover there ###. Consumers look closely before you pay these scums any money, i can mentioned 19 people that have been scammed by UDG and up to now they have not refunded any money back. If they really were legit why is it that UDG is not a contracted licensed and Bonded company...
Dear Sir,
UDG takes your comments very seriously. After reviewing our records we don’t have record of your name on file associated with our projects. UDG has not managed a roofing project. Additionally, my team further researched our local small claims court and no record was found. Please feel free to contact me directly if you have any questions.
Ureno Design Group [U.D.G.] - Fraud!
WE hired Ureno Design Group, LLC. They agreed to make some changes in our house and we paid them deposit. They came and told that they would buy some additional materials and tools. They came again on the next day and started to work. But after that we haven’t seen them, but they left the mess and the job hasn’t been finished. We called them, but no...
Read full review of Ureno Design Group [U.D.G.] and 14 commentsLatest Ureno Design Group [U.D.G.] Reviews
incomplete job??? never finished the job!!! job not finished!!! Unlicensed! Bad quality work, extortion, threat to demolish propertyGiving a Voice to Consumers
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the reason why my family contacted your facility in spanish was for your assintance to receive my license, and to advise me on obtaining the best license based on my needs and the economy of my family .the hope i had, was not satisfied Susano Ureno Promised me a complete Job
I beleave people target companies for a reason that being said Ureno Design Group must have scammed 1 or more individuals and off course they will not admit to doing so. All I can say is listen to the public they are always right, think about it why so many complaints about this company. Be careful before handing over your money don't get fooled.
These companies now and day's rip off everyone, why is it so hard to work hard and earn your money. Sad how many people get scammed daily, i once used a contractors service and for some reason same thing happened to me Janice1 Smith so i think this is true what they say on these blogs. Thank you God for social media makes things easy to look up companies before doing business.
Juan Gonzales,
UDG has no involvement in demolishing and threatening anyone in demolishing hard work that has been completed. UDG is not and has never claimed to be a contractor.
Liar you are full of [censor]
How can someone be so cruel and demolish the work after it has been completed, that is wrong. I will be more careful in hiring a contractor for my home, you never know when someone is ready to take your money. Janice i agree with you this is so true.
So true!