AT&T reviews and complaints 1
View all 2156 complaintsAT&T - rude customer service
Here is a copy of the letter I wrote:
01/31/06 16:36
Good Afternoon Ms. Dowling. I am writing to you today because I have received the worse customer service I have ever received in my life and this is not the first time its occurred. More than a year ago I upgraded from an iphone to a 3g on 1 line only. Your reps in the hawthorne store 12770 hawthorne blvd made a mistake by adding the phone to the wrong ph#. Once this was brought to their attn: It took them almost a whole week to restore my service correctly. Now I am trying to uprgade my 2nd line and they are refusing to do so until I come to the store, which I cant due because of my work hours. I talked to your store manager Warren on 01/30/09 @ approx. 1600hrs who flat out refused to help me. His exact words were I cant do anything for you. I am really considering cancelling by contract and going some place else. I would like this matter resolved promptly. I am also forwarding a copy of this letter to Andre Dahan and anyone else that I feel needs to know of this on going issue.
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I bought the new iphone 3G from AT&T Wireless six days ago. The phone has gone dead. While charging it got EXTREMELY HOT and fried itself! I tried to return it to the AT&T store and they said "You can only return the iphone to a Apple store". I argued that since it is only 6 days old and clearly a defective product that I was sold they should exchange it. AT&T very rudely informed me that I could take it to the nearest Apple store to be fixed (90 miles away) or just be happy with my broken phone.
I made the trip to the Apple Store and they told me I could by a replacement phone for another $199.00 or do the smart thing and get it exchanged at AT&T! I am so pissid at this experience!
If thats not enough, there was also another guy at the Apple store trying to return his defective phone. Same
prolblem. Do yourself a favor and avoid
AT&T.
So far I am stuck with this wireless phone that seems like its only good for starting fires.