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AT&T review: Wireless phone

M
Author of the review
4:41 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought on 11/29/24a Samsung Galaxia S24 financed $ 799.99 at 1703 Palm Beaches Blvd., suite B-03, West Palm Beach, FL 33401. The seller Rep was Mr. Carlos E.
I cancelled the phone line [protected] on 12/20/2024
Returned the phone with a prepaid shipping label at the UPS Store 3024 @1732 S. Congress Ave, Palm Springs, FL 33461 on 12/24/25 with the label:
1ZK10B179033704784 (ups ground)

ATT never acknowledged receiving the physical phone, and is charging me $799.99 in addition to the internet service that I use for my work.
In other words, ATT, got the phone and is charging me for that phone, and is threatening me to cancel my internet account if I don’t pay that phone, that I already sent to them with a ATT prepaid label (issued by themselves).
I want that ATT returns that phone to me and I will pay that $799.99 or that they keep that phone that is totally of not service for me and relief me of the payment of the $799.99.
Is impossible that a big company like ATT, keeps the phone and charges me with the price of that phone, that they keep.

Marco Meneses
[protected]
[protected]@msn.com

Claimed loss: 799.99 or return the phone.

Desired outcome: the phone or the money

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