AT&T
Reviews and Complaints

I connected my service with AT&T a month ago. I kept calling asking for my first bill and nobody told me the truth. They kept telling me that my bill will be almost $50.00 per month. When my bill came it was $2, 060.00. I have just Internet plus home phone with unlimited national calls, plus a tech service per 12 months, plus they charge us $10.00 per their modern to become us . Why we want to have a modem ? But they charge us in order to have they service in a our homes !...Its incredible the way they are doing business today and Government are not controlling all this abuses to consumers !...I want to disconnect all my services with At & T and nobody show up to solve this problem. I want to put a big claim against AT&T.

We received a $1300. phone bill from att after being supplied with the numbers by their partner, yahoo. No one ever told us we would incur long distance charges @ $.40 per minute when we signed up for the "unlimited long distance" and dialup internet service which ran at less than a snail's pace. What a scam!

Good morning att,
Hello my name is Princess Pittman and I recieved a letter stating that a reciept was missing or misplaced but I sent everything on the list, in order to recieve a rebate. But any who I went to att to get another reciept for both of my phones but I lost the letter so how do I go by sending the reciepts. My mailing adress is princessp8226@yahoo.com.

We purchased three cellular phones from AT&T Wireless online shop in December 2007 and subscribed for AT&T wireless plan. We canceled the services within a week after we received the phones due to weak signal and call drops. It has been almost one year since we returned the phones to AT&T processing center. We have not received the refund for the phones as promised in AT&T service cancellation agreement. I made many calls to AT&T customer “CARE” and spent hours in the phone conversation with AT&T customer service representatives. They acknowledge that AT&T has received the phones. But they refused to send me the refund because the phones were given to me free of charge. I have the order confirmation from AT&T which clearly shows the amount of charge for the phones. When I provided the order number to them, they initially claimed that they do not have the authority to view the original order. After I mentioned that someone within AT&T wireless must have the authority to view the order, they claimed that AT&T doesn’t keep record of past transactions. I am shocked to know that AT&T does business in such a way. They asked me to send them a copy of my credit statement. Though this is a ridiculous request since they should be able to find the past transaction record by the order number, I still followed their instruction. This issue has not been resolved yet.

At&T has not changed their BAD BAD BAD business practices since I have been with them over 10 years ago. I paid the extra disconnect fee so I don't have to put up with them anymore. I have not met many people that are happy with their services and customer service. Why people are keep giving their money to them is beyond me. But until people will stop and actually do something about it they will continue their crapy services. So do something about it!

I returned my equipment to AT&T and they are charging me for the bill plus for the equipment $804 I returned my equipment and they won't take it off. They have sent it to a collections agency I have been going back and forth with them for almost a year . They said they would take care of it and haven't there has to be somewhere that we can call to report them on this. I am so upset with them it's terrible that customers have to be treated this way.

i gave the ups driver the old one when he gave me the new one

Account No.[protected]. My name is Peggy Hunt.I called and cancelled my Internet service 10/25/16. I also cancelled service with Directv the same day. Directv mailed me a box to return their equipment. I called AT&T to ask if I could return their modem and cord in that Directv Box also. The
employee said that would be fine. I mailed the equipment Nov 2nd. I do not have the equipment and have talked to numerous people about this but no one seems to help me. I keep getting emails telling me to return the equipment or I would have to pay $150.00 . I was under the understanding that Directv and ATT were the same company now. Please email me back or call me [protected].

Dear Sir / Madam,
I received a letter from AT&T with equipment return instructions. The equipment was already returned via UPS a week ago, UPS tracking # 1Z7R3E259006091124. Please verify that it has in fact been received at AT&T, so I am not charged with the non-return cost.

Kind regards,

they canceled my service a month ago and I had paid my bill and they told me they would credit my account for two months and here it is again they canceled my service and again the guy said that they have to send out another technician out to connect services again.
This is very stressful and a complete headache on AT&T part.. I want my service turned back on with out a technician and my account credit like I was told once before.
[protected]

They are a lie and cheaters with bad costumer service

I ordered high speed internet from AT&T Uverse at the end of November 2010 . I canceled the installation of AT&T internet 1 business day after setting it up. Within 2 days of cancellation, I received the hardware for installation- which cost over $100.00 and which I was told I would receive a $75.00 credit for.
I mailed the hardware back to AT&T via their enclosed return labels. Although I have had extensive experience shipping through various carriers these labels were EXTREMELY uninformative as to the carrier and I saw no tracking data. I dropped the package off at my local post office to an agent and they also could not tell it was not for them. I received a bill for 105.10 in January and called Uverse billing support and was told they had not received the return and I would be held responsible for it if they did not receive it. I was also told that they deal exclusively with UPS for shipping- this was NOT CLEAR on the label. I have seen other reviews saying that even with the tracking info, people are still being held responsible for the amount of the hardware returned to AT&T. These practices seem like a very good way for AT&T to make a bit of extra revenue off their customers who cancel, AT&T should be aware that they are alienating their customers as well.
BEWARE of subscribing to this service which requires you to purchase hardware outright. It seems to me that AT&T is getting tricky with returns as well. Based on the shipping labels I received, I don't really think they wanted the equipment returned to them. It seems they would rather have their customer on the hook for the amount of the "returned" hardware than actually getting it back.

I have had U-Verse installed for a little over 6 months. Within this time, I have contacted technical support for my TV and Internet at least one per month. My wireless connectivity is intermittent. The technicians run line tests, reset channels, have me reset everything in my house...they have sent me additional parts to plug into my computer, my laptop, etc...they have even tried to have me pay for a new router.
I am waiting for a Level 2 Service professional at this very moment. I should have never switched. Don't ever do it.

I've had problems with ATT several years ago, when I inadvertently paid a bill twice and could never get a refund for it.
Now the infamous OAN charges for unsolicited "services" on the land line bill? OAN are impossible to get in touch with and ATT is uncooperative.
I've been paying these charges unwittingly for months, having set up a direct payment with my credit card, but enough is enough! These greedy thugs have stolen millions from the good people of America, during the second worse recession of the century, mind you. Would this be a good grounds for a class action?

Jean-Paul Monsche

I was informed by two AT&T representatives that DSL service was not able in my area when it was available however I was able to place in order online for it. I was able to receive the DSL service.

I've tended to find that AT&T products prices are better online and it's better to order online with AT&T. You can purchase the specific products you'd like online.

I have Frontier high speed DSL internets service. Frontier won't let me cancel when It is time to conetact them a few days befor renewal date. They did not tell me how many days ahead to call them. Renewal date is the 22ed of September I called them on the 18th of September. The lady said on the phone that she will checked to see if I am renewed then to call me within 24 hours. I did not hear from them. Then my sister called them. Very angrly and rudly my sister yell at costumer service personal about my situation. The ledy told my sisiter that she will give me a call. She has my call noted and forgot to call me back. That she will call me. I have a feeling they kept me on. My money situation is tight and looking for ways to work it to pay my bills. Canceling my DSL service is one of the ways to get extra money to help pay the bills
I think these serviese are not being honist with us. They are greedy. And force us to keep the service we do not want. Or cancel to pay$200-$500 cancelation fee that I can not afford to pay. You are in for a battle in canceling the DSL pro. Do not be surprise that they renewal your service way befor you call a few days befor the duedate to call them to renewal or cancel your internet service.

Where do I start with At&t's completely bogus attempt at offering digital cable. Firstly it is not even offered by At&t it's a company called Dish net. So you spend half your time arguing and helping these to ###ic companies communicate to each other. For example my At&t bill had one price and when i called the dish net the, had a completely differnt price. So I spent 6 hours going back and forth between these two companies to help them communicate to eachother. This is only half the story, I didn't even mention the 3rd party technician who don't even work for Dish net and the company dosn't even know who they are untill they do something wrong.

The end of the story. Don't be fouled by some stupid bundle advert from At&t, they don't know or even have cable tv services. Hey why don't you just stick to what you know At&t?

...currently still on hold.

dennis in California

its not cable... its satellite diffrent concept and when i had it it went out on sunny days soooo... ...still on hold!

att is damaging their repution. I have been a customer 20 years and since the merger, be careful check your bills. I have cut all services off from att and gone with a new provider and very pleased with my new provider. Att has not taken care of my concern. I have been on hold numerous times up to 1/2 hour without any results if anyone has made a complaint about misrepresentation by att let me know so I can submit my complaint. From A Very Dissatified Customer

I have told them five times that they have lost one payment that was over a year ago and they still deny it. They want you to clean up their messes. It doesn't matter if you dispute the charges, because you still have to do their work. ATT wants you to make your payments in a unreliable computer machine or charge you extra for paying them. The problem is: I had a good service with Pacific Bell and this cooporate monster just took over my account without my choice. Had I chose them, that would be my mistake. However, they took over me and charged me unjustly with hidden charges.

You'll read my story too about being billed for my son's advertising with the Yellow Pages. After doing what you have done for 9 months, I'm finally dumping AT&t for Brighthouse.

YOU may want to think about switching too, AT&T gave me the run around in the past also but today I have a choice.

Mimi Rauch

Two year ago, I got a contract with Cingular today the new AT&t., I am a US ARMY member., for this reason I moved from Florida to North Carolina., I have almost 22 months as a at&t customer. But today this company that is supposes to support the troop, was negligent and made in my point of view something dishonest.

I tried to upgrade my cell phone I was sure that I can do this because in July and two weeks ago I called to customer service to be sure if I was eligible to do it. And the representative told to me that I was eligible. Still toning when I check online my account appears as eligible (Sep -25-2008)

But last weekend I received in my mail a offer from Radio Shack with better prices so I tried to do the upgrade ., but when the salesmen in radio shack called at&t to get the approval, they block my account and they said that I was not eligible . so I took the phone I told with the representative from at&t and he told me that I was not eligible because �I talk too much with my cell phone� I was disappointed I said what kind of excuses is that and he told me that at&t don�t have antennas in the area where I live so they have to pay for this service to another provider.

When I got the contract nobody told me about antennas., networks and all this kind of bulls�� sorry the only thing that I know is that I paid my bill on time every month and I have ways to probe .i don�t care if at&t have to paid for use antennas or other network. We have a contract and they have to give me good services that include signal and accessories. Anyways I pay for that.

But the bad thing about this is that when I asked how I can remove the block from my account, they said that the only way was if I bought the cell phone from them paying more expensive and waiting for a rebate for 13 weeks. This is a dishonest way to obligated me to buy a cell phone from at&t.

I have copies of the notes that they put on my account with the ridiculous excuses .like, you talk too much and at&t have to pay to somebody else. If the business is not good for them just let me know and let me get out of the contract and I looking for an honest provider.

BTW: Etech is located in Texas not in South Carolina.

Jo Pratt:

I used to be an Employee at Etech. It was policy there that unless the person specifically, just as I am stating here says "PUT ME ON YOUR DO NOT CALL LIST" the employee couldn't.

Considering jobs in this town are scarce and that while it's not the best job in the world to have, a job is a job. We didn't like calling you anymore than you liked to hear it.

Since for your age you seem computer savy go to www.donotcall.gov to put yourself on the National Registry.

I took that job so that I would not be a drain on our welfare system. I have never taken a handout from the government and while I absolutely hate Etech...you might be a little respectful that while some telemarketers are indeed horrible, most of them are not. I wish you could have met the co-workers who worked very hard at their jobs in order to feed and clothe their children, go to school, or who like you are over 70 years of age but yet still must work in order to survive because they have no retirement.

ETECH has called several, several times during a day and they are
not only rude but don't know what the word NO means. NOT
INTERESTED> Have repeatedly asked to be taken off the calling list.
I am close to 80 years old and wonder if I am even to to make it
to that age. I am not well and your continuous calls are making me
much worse. I have reported your abuse to the doctor but he tells
me that even though he is in sympathy, he can only give me
a notice stating my condition. Who do I send it to?

We received two calls from these people, who can barely speak engligh, identifying themselves by saying they were with AT&T. I could not understand the caller, and told him so. He then gave the phone to another shyster, whose English wasn't much of an improvement. He, after first telling me that if I disconnect the modem on 12/12 and leave it unplugged for five days, changed his mind and said it would only neeed to be unplugged for two minutes. "Well, isn't that nice of AT&T to do that free of charge!" I said. He then told me that ordinarily AT&T charges $32 for the new service but, because I am who I am, it'd only be $8.00. I gave him the year of my birth, and told him to recognize the fact that I wasn't born yestetday, and hung up.

I have been advertising with bell south for over 10 years. I told the new sales rep that i did not want to continue doing business with them in 2008. She brought her manager over for a visit and he promised that i would get everything i had last year, a re - designed full page ad, a new website and a listing on yellowpages.com for just around $50 more than what i was spending in 2007. I decided to try it one more year. However, when the 2008 directory came out, i did not have everything i had in 2007. I have tried everything i know to call the sales rep to discuss problem. 6 weeks have gone by and no return phone calls as of yet. I sent a certified letter to at&t to cancel my advertising and i do not intend to pay them another penny. They have messed with the wrong guy on this one.

I get billed every monthly for 9.99 but when you call them they no nothing about it. They tell me I don't have an account with them but yet they keep billing.

An AT&T salesman named Richard [protected]) called me today offering me a "special" advertising deal with AT&T. He said he saw my ad in the local newspaper. I thanked him from calling, but told him that I had already exhausted all of my advertising money for the year---and that I was not interested in his offer. He became EXTREMELY rude with me, to the point that I had to remind him that he was trying to sell me something...and he didn't need to ### and attitude with me for not wanting his service.
He continued to argue with me about my need for advertising...and that I evidently wanted to get my business advertised, or else I wouldn't had the ad in the paper...yada yada yada...I end up having to hang up on him.

I had AT&T for my home phone and had to use Dial Up for the internet, because the technician told me that I would not be able to get DSL, which is crap, If you can hook a phone line up and you have a clear view of the Southern Sky, you can get it, he is as dumb as a box of rocks, further more, AT&T, Charge me $140 and I agreed to pay it and then my next bill went to over $900, and then a $1000 and then back to over $900 and in between a collection agency sent me a letter for the same amount. I have called them on numerous occassions and got the run around and switched from one operator to the next. To sum it up, prior to the huge charge the put on me, I was suppose to have an unlimited package so I would not get charged for the dial up service through aol. AT&T tried to tell me that it was because the town next to me where my connection was, was long distant, which I know is wrong, because, it has to be a 150 miles or more to be considered long distant with the same area code. They (AT&T) told me that there is no determination with long distant and the town is not even 30 miles from me and I know that other phone companies do not do what AT&T is trying to pull, they are full of crap and have received a penny from me and will not receive a penny from me for there ignorance and I will never deal with them again, they are true idiots and a major scam

I am sorry that you are not happy with yellowpages.com. I was looking online found a website that you can have a ebillboard for FREE. Just go to seekshallfind.com. I was talking to my friend Bill he sign up for a ebillboard. He told me that he is glad that he got a ebillboard. His business just moved to a new building he went to change this info with yellow book and was on hold for 35 Minutes waiting for someone to talk to. When he went to his ebillboard and change his info and it took him just few minutes.

Debbie and ME Smith, I'm sorry to hear about your problems with AT&T. I think I can help both of you improve your plans. After being similarly annoyed with my Verizon Wireless experience, I recently joined an increasing number of consumers who use the website www.fixmycellbill.com (by a company called Validas) to effectively battle the kinds of unnecessarily costly wireless bills that AT&T tried to stick you with. And it works. My savings through Validas of around $230 per year are not even exceptional given that the average Validas user currently saves $487 annually. I was so impressed with these real results that I took a job with the company.

Here's a quick breakdown of how it actually works. Validas analyzes your online cell bill for free and calculates how much money you could be saving. It turns out that eight of ten wireless customers are paying more than they need to for their plans. Validas fixes these discrepancies by tailoring a customer's plan to fit their specific needs. If you choose, Validas provides your personalized cell bill adjustment report that is emailed, for five bucks, to your wireless provider in industry specific format so you can actually implement these cash saving changes. If Validas can save you more than $5 on your bill, this obviously provides a very cost effective solution.

Validas is rapidly gaining a reputation as the preeminent advocate for the wireless customer. Check out a feature about the company on The Big Idea with CNBC's Donny Deutsch at http://www.cnbc.com/id/22782456/. Any cell subscriber who wants to cut costs should consider Validas. It’s free to consult and you only stand to save.

Good luck to both of you in reducing the AT&T bills.

Dylan

AT&T stands for ( Aggravation, Turmoil & Trauma thats what i have experienced since dealing with AT&T. The Uverse dept. is obviously not staffed with competent people and show s lack of much needed TRAINING. Its like the left hand dose not know what the right hand is doing .AT&T took 40 days to complete a bundle package . Customer service SUCKS in this company.

My AT&T bill long distance bill averages about $16.00 a month (minimum because I hardly use it). I had no problem until January of 2008, when I received a bill not recognizing my December payment. I paid January and ignored the previous balance since the amount had already been debited from my checking account. In February, my bill reflected that I had not paid December or January. It attempted to call AT&T four times reaching non-English speaking people in India or Southeast Asia. The Indians who barely spoke English told me that it did not matter if I had proof of payment, I had to pay the amount on the statement. They were extremely rude and hung up making me feel as though it was my fault they could understand me (English). I overpaid them to get them off my back as I started to get calls demanding payment. Then I get a bill in April stating that I have a $139 credit. When I called they could not tell me why I had a credit and told me that they were having glitches in their computer system. In May, I got a bill stating that I now owed them $139.00. To fix the glitch in their system, instead of just removing the credit, they decided they I should pay them instead. Following this was three weeks of harassment. I got calls at work and home every day, sometimes twice a day. The Indians were particularly obnoxious. They did not care if it was their mistake. First, they tell me that I am reading my statement wrong and they don't see any problem, then they told me that they could not view my records on their computers or make any adjustments, but I was just to pay the bill. They were supposed to be the Debt Reconciliation Department. I demanded to speak with someone in the U.S. that spoke English and kept being transferred back to India or Asia. After every call I was given a Confirmation Number. I collected a list of eight confirmation numbers, which they stated did not exist or the people I spoke to did not exist. I was given every made up excuse you could think up. The best one was that I must have been given a refund for a AT&T cell phone contract that I had canceled (first of all, they don't given refunds for cancellations, you have to pay a cancellation fee) and they adjusted it to a charge. It did not matter that I never had a cellphone or cellphone contract with them or anyone. They could not explain why I was charged $139 when their cancellation fee is $200. THEY SIMPLY REFUSED TO CORRECT THEIR ERROR. They made my life miserable for three weeks and left me a nervous wreck and in tears after every call and severely affected my blood pressure. When I told them they were not allowed to harass me, they told me they could do whatever they wanted to do to get my payment. My only recourse to was pay them this money they were literally mugging me for. THIS COMPANY HAS NO REGARD FOR CUSTOMERS. THEIR CUSTOMERS ARE BEING VERBALLY "ASSAULTED" DAILY BY THEIR BOGUS OUTSOURCED SCRIPTED UNSUPERVISED FOREIGN CUSTOMER SERVICE. BEWARE AT&T CAN BILL YOU ANY AMOUNT AT WILL WITHOUT EXPLANATION. STAY AWAY FROM THEM.

I have spent countless hours trying to rectify incorrect information with ATT regarding old (5 years) numbers, and numbers that are still being charged to me. At one point, they came up with an amount of over $500.00 on lines that have been canceled through Cingular, and SBC. I found out through hours and weeks of tedious research and phone calls that I have been continuously charged on two different bank accounts (one for wireless only, the other for numerous old numbers in addition to current numbers) for significant amounts related to previously canceled phone numbers. They can find the activation dates, but conveniently, they can't seem to find the cancellation dates. I am at wits' end, and at the end of the line as far as ATT corporate gatekeeping will allow. Is there a Federal Agency that regulates telephone communications? I feel this will be my only recourse in finally resolving my dilemma.

I can relate. You see, I had a good service with Pacific Bell, until this corporate monster gobbled them up. Funny thing is, I was still living in the same residence.

i have yet recieved my rebate we have paid almost three bills now.you can never get aperson on the phone freddie hester.

when will i get my rebate card

i have not got my rebate card yet

i havcarde not got my rebate

i am wanting to know when i will be getting my rebate cards

You have made this rebate offer very difficult to receive. I do not appreciate this. So far I've encountered numerous attempts to receive my rebate visa card in the mail to no avail. I'm very confused with how to receive my rebate. Is this a scam to just try to get people to use att services . I am very upset.

How do you register fot the rebate? My bill is not reflecting the charges correctly or not what I was told. This looks like a scam just to get people to switch.

I am still waiting for my modem rebate of $49.99 since being asked to join your DSL on September 23, 2008.
Every time I call about it, or mention it to someone who calls me, I am put off. I was first told it would take three weeks; then four weeks' then one more week; then three more weeks; and then 6 to 8 weeks.'Well, all of those times have passed, and I still don't have my rebate check!
Please check into this matter at your earliest convenience, and let me hear from you as to when exactly I may expect to receive my rebate.
Thank you for understanding my dilemma,
Jamie Van Ostrand

Upon first trying to get AT&T when I placed order, had it recorded, salesman gave me work order, they said they had no record. From the beginning, I have had problems with their services. In August 2007 I paid by electronic check and they said that my bank returned check which my bank has no record of, they have that on my record as a returned check and NOW, they interrupt my services whenever they get ready. I am on disability and I explained to AT&T that my checks come the last week of the month which means I pay late. I have explained it over and over. Yet, now my telephone service has been suspended and they have prompts that they will put you into and never speak with you. It is so unprofessional how people that make so much money treat paying customers that need their services. AT&T will lose out in the end because someone will come along and take over. AT&T and their practices should be investigated. My service was off for three days and now it has been interrupted again and my bill is not even due yet. They do all types of things with your service at their leisure. What kind of company is this?

SO TRUE!

On November 20th, 2008, I called AT&T from work to have my DSL line swapped to a stand alone service separate from my home phone. I was doing this in preparation for swapping my local/long distance carrier to Vonage because I have been unhappy with the service I receive from AT&T regarding my bills.

After 2 phone calls and 45 minutes on the phone I successfully had the swap scheduled for 11/25/2008. I was at home that day and around noon my home phone was disconnected which I had not asked to done. I called back and spent an hour on the phone speaking to at least 4 different people, the last of which assured me my phone would be turned back on within 2 hours.

The next morning, 11/26/2008, I still had no phone service. I called back and spent about 40 minutes on the phone when I was assured the service would be back on within the next 2 hours. Around noon that day my phone service came back on.

When I returned from my holiday vacation Sunday night the 30th, I had no internet service. I spent an hour on the phone only to be told I would need to call back the next day to talk to the Billing dept and have the DSL service on my home phone disconnected and the old login associated with the new number.

Monday, 12/1/2008, I called back and spent 2 hours on the phone with AT&T, getting disconnected twice and having to call back in and go thru the queue again. After 2 hours, the techs who conferenced in the billing dept were able to get my internet service back up and the new DSL number associated with my previous logon.

An hour later the internet connection was down again. I called back, spent another hour on the phone where I was told that an order to disconnect had been placed, though no one was able to tell me who or why the disconnect order was placed. Instead of keeping me on the phone I was told I would be contacted later that day and given an update.

At 6pm that night I received a phone call stating that my service was scheduled to be reconnected on December the 9th. I explained that was completely unacceptable and called back Tuesday the 2nd and spoke with a supervisor named Leonard who assured me my service would be reconnected the following day, 12/3/2008, no later than 5pm.

When I arrived home that day (around 5:15pm), I had no internet service. I called back into the support desk and spent an 1 hour and 15 minutes on the phone speaking with a tech. I was told whoever set the service back up had done so incorrectly and my service was not scheduled to be turned back on until January 21st, 2009. He assured me he could get this corrected, and the last time I spoke to him before I was disconnected he said he needed 5 more minutes.

After being disconnected I called back, spent 30 minutes in the queue waiting to talk to someone, got mad and slammed my phone down on my countertop and shattered it. By the time I got another phone connected and called back the service center was closed. I still had no internet connection.

I called back on Thursday December 4th, 2 weeks after this all began, and spent another 45 minutes on the phone where I was told that my service was scheduled to be cut back on the following day, December 5th. Again this was unacceptable and I was told they would do everything they could to get my service turned back on today.

I’ve spent 9 hours on the phone with these idiots and still have no service!

Stupid AT&T is apparently the only one that services my area so I have no choice. Moved here in February and my internet wouldn't work. Had a repair man come out to the house after AT&T said there would be no charge as long as he didn't have to fix any lines inside the house, and all the guy did was move the router to the only wall jack that provided a good signal. So basically he just moved the modem and that was all. He told us on his way out that there shouldn't be a charge on our bill, and guess what. There wasn't ... until APRIL. All of a sudden, instead of $19.95, it's $138.75 because of a Trouble Isolation/Repair Fee. Great. Two months later. Not only did they lie to us but they sprung the charge two months later on us without any warning or authorization from me. I called to put a claim and here I am two months later with still no adjustment on the account after it appeared that they were going to have it removed. Of course, it never was so I called back, got transfered to FIVE different departments after spending almost TWO HOURS on the phone, only to hear that they say the charge is VALID because the technician had to "COME IN THE HOME." Finally, a representative who called her "Mona Lisa" offered me $50 and that was the best she could do, and said the adjustment would be immediate. Of course it was my fault for not staying on the phone until I saw the adjustment credited to my account, because it has now been 24 hours, and the amount due is still unchanged. If you're a fan of being ripped off, AT&T is the company for you. I should have taken the advice of just about every one of my friends and stayed as far away from AT&T as possible. Even Verizon's service is 100% better.

I got the AT&T service because one of there reps came to my neighborhood with a great deal 120.00 a month, but when the bill came it was 297.00. No one can explain this to me. I have been trying to deal with them for a month and a half, every time I call there is at least a twenty min wait, then you talk to someone in another state that can't help you. AT&T is the worst company I have every dealt with. They have NO customer service and as far as I am concerned there a bunch of liars. I have since switched companies and they are GREAT! I would not every recommend AT&T to anyone!

Ok this is how it goes, you pay for work done inside the house and the line that goes all the way to that box. Now from that box to the pole is theirs. So I say dont pay them a dime for that box because that box belongs to att. Talk to customer service and ask for the service manager and tell him/her what is going on and they should fix it for you because it happened to me and they repaired the box and didnt charge me.

AT&T always told me if the problem was inside my home I was responsible for the repair cost. I called from June till August about phone and Internet going out nearly every day. They after many calls finally replaced a box on the outside the house and now are saying I owe them 85 dollars because it's inside my driveway. This is 180 degrees from what they'd said all along before and they are standing firm if I call them and it's on my property not just inside my home I owe them . I have had them tell me many times it's inside your home and their plan even says so to be charged for a repair. How they can lie like this is beyond me.

if you learn something good let me know please post it.

i agree with you that you should not pay att a thing. what does a surge protector have to do with phone and internet service. how can they garnish your wages and if so this is new to me. i am having the same problems as you are and it all started when the changed from sbc to att. phone goes then internet and then back and forth. i think i am going to get time warner and go with their phone and internet service. i cant call them cause the phone is down, so i go to their website to email them with this problem and you cant even email them... the pages give you the run around so screw them with their service. if you have some other alternative in my opinion i would say leave them as well.

I signed up with at&t because i was informed i would have coverage in my area. It seems i can get coverage in japan but not in my own house or yard. I have emailed and talked to customer support-no help-phones have had multiple problems-they are unwilling to exchange. We can't get signals, one razors screen just went completley black, i couldn't retrieve my voicemails for months-all they could say is we have a contract and we're stuck. No one would go even a little above and beyond to help-if we cancelled our contract they would charge us $175 per phone to do this. We feel this is unfair because we were misled about how great their coverage was. I would never recommend them to anyone!

Oh yes and you are perfect too right?

I have a similar story which I won't go into. It's completely a cloak and dagger way to do business. They know consumers aren't expecting to pay that kind of rates and they do everything to make sure you're NOT informed of what you'll be paying.

AT&T has failed three times to live up to a dry loop DSL install to a qualified address by the activation date of July 8th. On July 8th, I spoke with 8 AT&T call center reps who could only tell me that the order was pending. I was told that I would get a return call by 5 PM. Suzzane returned my call the next day July 9 from the Dublin CA facilty and promised that the service would be on by end of day July 9th. As of July 10 I still do not have service. In every interaction that I've made with customer service and the provisioning the blame is place on the fact this is a dry loop account. If I ordered a phone service bundle I would not have this problem. My complaint is that AT&T is making it intentionally difficult for customers to obtain non bundled services by offering poor customer service. I spoke to Isabel who offered to cancel service prior to speaking with a supervisor. One example of horrendous customer service is Sylvia agent id (SL1793). She would not let me speak with a supervisor. She was unhelpful and could only repeat that service was to activate on July 10th. Today a DSL technician came on premises and could not activate the DSL line. There has been such a lack of customer care that it leads me to believe that AT&T has no interest in providing stand alone DSL dry loop service which it has been forced to offer as a result of its mergers. My expectation is the have service installed immediately as promised.

AT&T has cheated us by billing for things they said would not cost anything, and they have lied to us repeatedly. This goes for AT&T Cellular (after they took over Cingular Wireless) as well as AT&T Small Business and AT&T Home Phone (after they replaced Bell South. This company is highly dishonest.

OK you take over the multi billion dollar service department and we 'll see how good you do.