AT&T
Reviews and Complaints

Really? Can we stop being babies, oh my hes going to find youuu its called flirting, your probably the same person who is also scared to walk outside because you think everyone is going to turn into demons and snatch you up, wow get a life and def take a chill pill

thank you, uverse technicians are too busy as it is, the less customers the better!

This post is scarry and two years old? And yes it is a supreme court issue... There are privacy laws idiot! Why they won't even let me change my husbands account but an employee can get you personal info and possibly come and rape someone or anything else... Good lord whts wrong with you. You must be the kind of person who has done something similar to this.

You keep saying "confidential information" when referring to her phone number...I mean..really?...some dick just thought a girl was cute and texted her...If nothing else it's an understandably annoyance...but to act like its some sort of supreme court case is a little ridiculous.

Something similar happened to me while using ATT Wireless. I received a email that changes had been made to my account but I did not make any changes so I called and told them that. They told me that they couldnt explain it because whoever made the changes would have to know my personal information (last 4 of social security number and my zip code). I was in disbelief, they told me they "couldnt" even locate the rep that took the call and made the changes! So I canceled my service on one line and resumed using a secondary line I had. The day I canceled the service it happened to me again.

How can this happen? Att should not allow employees to access client information without their consent and they should have security measures in place that can track who accesses it. I have to figure out what to do next.

I would talk to a contract lawyer in your area to file a suit on the employee as well as his manager. A breach of confidentiality contract. He broke it he should pay. You have a good suit. I would persue this matter with a lawyer.

I am not even an AT&T customer and I just got a bill for $46 dollars for an operator assisted call. I have no idea why or how I could have received such a bill. I called customer service and they basically said too bad, you have to pay the bill. This is crazy!

On 24 September 2008, service order was placed on the ATT website for package for residential service and DSL Elite. Installation was scheduled for 29 September 2008 before 8P and a confirming order number was provided and telephone number assigned. No installation was performed under the installation service contract and, upon notifying ATT, the first call center handler was incompetent and refused to refer to supervision, dropping the call to a national call center with someone who had no idea of why the call was referred, with the national call center dropping the call back to Michigan (when the original call was routed from California). The Michigan call center proceeded to give an incorrect number for the CA/NV customer complaint center, where another incompetent entry level call handler refused to refer to a supervisor. The order was re-placed in another name with consent on 30 September 2008 with a totally different set of web pages accessed for the same package. The order, placed, was accepted, and generated a confirmation number and no specific installation date (only a response within 3-5 business days). The web site failed to honor the waiver of activation charge (installation fee) which is and was clearly stated on the website and on other websites. An email response indicated that ATT does not service the service address (when it is the California regulated phone monopoly for dial tone access) when ATT was contracted to the same address 2 weeks earlier for the same or similar services under a different number. In addition, the cell phone under contract to ATT began messaging that 'this is not a working number' when the account is and was current, causing significant damages to the consumer. $10 was also assessed in fees on the cell phone to call the business office when these calls were and are supposed to be free. This is now subject to CA PUC complaint and legal action against ATT in the local jurisdiction for breach of contract and unfair trade practices/fraud.

Consider yourself lucky for having even received the rebate card! I purchased a Blackberry 8310 on 7/25/08. At that time, the $100.00 rebate was being offered. Naturally, I completed the rebate form, attached the original purchased equipment receipt and also included the proof of purchase from the equipment box. Lo and behold, SEVEN months later, I have yet to receive said rebate. I have had about 20 different conversations with different "supervisors", customer service reps and collections reps regarding this issue and NONE have stepped up to help a customer with an obvious issue that would be easily remedied by crediting my account for the amount in question. As of this afternoon, I have been told that regardless of the status of my previously sent rebate forms, the rebate is now EXPIRED! As of January, I purposely left a balance of $100.00 on my account and I am refusing payment to AT&T until they rectify the rebate situation. I have been told two stories on the rebate, one story says that the rebate company is not even AT&T which would be a clear case of false advertising on a national level. The other says, that the rebate department is in another location from any of the other departments and that they are working on a completely separate platform and no one is able to credit my account. I have repeatedly addressed this issue with AT&T and offered the following under the assumption that they have any and all necessary information on file to help a customer.
1. Locate my receipt for proof of purchase of the equipment in question.
2. Verify that the equipment was, in fact, eligible fora rebate at the time of purchase.
3. Cross check my account payments for any credit being applied from the card.
4. WHEN they see I have not applied this credit, they should then apply a little common sense (near impossible for AT&T reps) and see that the right thing to do here would be to credit my account.
As of today, I have been threatened with interruption of service if I do not immediately make payment for the outstanding amount on my account, DESPITE the fact that I have paid every other part of my bill since taking this step.

This is from our business - Transport Financial Services, LLC. We have been on the telephone with their "Business Department" and I first was hung up on after 27.18 minutes/seconds, so I called back and this time I spoke with Cassie and Melissa and they were dummier than a box of rocks. Then being that we are a business - they told me we won't have someone here until tomorrow.
I personally have Cox and they should merge - Cox and AT & T because they are both not forces and have NO clue how to support their customers.
In other words AT & T sucks.

When my Husband bought me an Iphone on 4/24/08, from Derek, for my birthday they told us that there was no signal were we lived but soon would be...
That's what they told us 5 years ago when we moved here, at that time we had Cingular as provider, so we switched to Sprint.
Since we travel 4 month out of the year with our RV, we said, that is OK we have a land line at home.
We were NOT told, that they were not allowed to sell to 24590 zip code customers and that they were using the AT&T office address for ur and our bills...so we would have never received a bill and therefore would have gotten a bad credit mark for this, we have excellent credit.
When we returned the phone 5/2/08. They let us stand there for 24 minutes and talked to a youn lady who apparently was known there and young. We are resp. 66 and 62 years old.
Then Misty came and every question we asked, she had to go in the back office and consult with someone else, plus was nibblimg on something every time she came back out...she was really incompetant. Finally after another 20 min Nicholas came out, ###. manager because the store manager was off for 4 days, who was rude, insulting, treated us like 3rd rate citizens.
Someone like that should go back to school and learn some people skills, how can a company use representatives without any courtesy and respect whatsoever?
They charged us close to $ 100.00 "restocking" fee, (these were not Apple accessories) and will charge us $ 39.00 activation fee for an IPhone we had for 7 days and made 1 call on.
We went back to Sprint, whom we should have never left. They were wonderful, courteous, knowledgable and extremely helpful. It was like going from hell to heaven.
My husband has had 2 open heart surgeries in the last 25 years, has hardly ever had the need of nitro, but he felt so angry and insulted that that night he got up 3 times for nitro.
If this is how a US mayor company works, no wonder a lot are going out of business. Wouldn't you, in these hard timrs, treasure your customers ?

I sure wish I would have read this before a sales rep talked me into adding the 4th line to get the 160.00 dollar a month deal for 4 phones. You are so right, they lie and then there is no way to go back an prove that the orig plan they talked me into was valid. I am so angry right now. HOW DO I GET SOMEONE TO FIX THIS?

I'm another victim of AT&T lies. Been on the phone the last three months with them and still can't get anyone to tell the truth. I advice you get everything in writing and that still might not help you. It is very frustrating dealing with them. No one knows what they are doing. I wonder if there employees have a high school education. I wouldn't recommend AT&T to anyone!

Here is what happened. Our Tvs were always freezing and not working. Att fixed the problem and they said to make up for it, they would give us a free 6 month hd trial. They told us that they couldn't give it to us because our bill was late. When we mailed the bill, we tried calling again. Since we called on a saturday, they said they would have to talk to the bill department about the trial. The problem was that the department was only open on weekdays. So yesterday we called and now they said that we can't get the trial because they don't want to give away free trials to people. Now we are just going to leave them

The problem with AT&T is internal. It is cheaper to run their customer service through an outside source instead of them managing it themselves. I am highly disappointed with some of their managers in Reno, NV especially the Manager in Damonte shopping center. He is very rude and lack professional way of engaging with customers, all he does is argue blindly. I regard him as a tall man with small brain. He needs some evaluation and training on how to deal with customer. Anyways, I will be moving my fourteen lines to Verizon, they do not deserve my business. I will do everything in my power to move my other family member and friends out of AT&T network to Verizon

i decided to change from verizon to att because i wanted to use a prepaid service, verizon didnt have a phone that i liked, so i got a att phone, and a cheaper service.i like the phone, but the service is lousy.i got on the auto refill so that i would always have service without being disconnected, so of course i was disconnected every month with the promise that it would never happen again.this last time they even tried to change my service without telling me to a pay per call.I no longer trust them with my plan or credit card, i now pay it myself every month so that there will be no more games.right now I just needed a cheaper service.so i am getting what i am paying for, cheap customer service with cheap coverage.when i decide i need a more dependable service i will be changing companies...

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I have had a horrible experience with At&T. Three months ago I contacted them about changing services. I was told they could prvide the same service and it was much cheaper than what I was paying. They said the first bill would be higher because of the various charges to add a new service. That was true. The second bill was much cheaper like they said. BUT NOW I have my third bill and it is just as much as I was paying with my old service provider. My old provider had better service though! I called and their customer service was somewhat rude and did not seem to care about my situation. That was after I was on hold for 20+ minutes. I am outraged and can't wait until Monday gets here so I can cancel their service. Why would I have ever changed services if I was going to be billed just as much and get poor customer service at that?

This is a scam anyway - they give you the free trial, but usually you need to upgrade your cable box in order to handle HD signals. And then after the six months, when you get used to the good quality, they charge you extra money to keep it... Just as well. They ended up losing money in the long run anyway.

HELLO

ATT HAS QUALITY PHONES AND EXCELLENT TECHNOLOGY BUT THEY ADD TOO MUCH HIDDEN FEES AND THEY MAKE YOU GO FOR THE HIGHER RATE PLANS. THE OTHER DOWN SIDE IS THEY MAKE HALF OF THE NEW CUSTOMERS PUT DOWN ANYWHERE BETWEEN THREE HUNDRED TO SEVEN HUNDRED IN DEPOSITS. I GOT A BETTER DEAL WITH THE NEW SPRINT IN 2009 WITH THE EVERYTHING PLAN FOR A LOT MORE AND I WAS SURPRISED AT THE SUPERIOR CUSTOMER SERVICE SPRINT GAVE ME AS OF MAY 2009. WHAT A PLEASANT SURPRISE.
ROGER

Same issue i am facing nowe. I returned Iphone in september30 its been 2months i didnt received my refund. I called for return almost 10 times to get my refund.
i called support they are forwarding to order management what they used to call, After giving all the details to ordermanagement the call will get dropped in last phase. i asked them to call back but there policies won't agree.

I been like ATT customer for more than 2 years. This is how they are treating there customers.

Where i can file these complaints?

Let us start off by stating the AT&T is like Nightmare on Elm Street. I got the at&t U-verse on 8/05/08 because I felt my DSL was little slow and decided to change services to U-verse because of what I was told would happen if I did change my service to U-verse. First of all they got my order wrong and if I had called the day before I would have the wrong service and only one stream of HD TV. I had ordered for HD TV's. This is only the beginning of things yet to come. I was also promised (2) $100 rebates because of the expense to cancel Dish Network service. When I inquired about it, a $100 rebate was all I was going to get. They installed the U-verse and incorrectly. For the first technition was confuse as what to do. Another came and still installed wrong. Had bad TV reception and picture freeze constantly!

The problem according to the majority of the technitions is cross talk at the telephone cable box, regarding wiring twist. I was advice that engineering knew about the problem over a month now and still has not fix it. I have called them every other day for over a month now with the problems unresolved. Promised several times will be out to replace block in box. Still has not happen. Sent it to Escalations department twice and once in department above it. Still not resolved. Several neighbors drop their service completely with AT&T because of U-verse. I would advice not getting this service because of all the technical problems and no service at all.

Found out that most people in the service department been with company only a few weeks. And in Fort Worth they are checking in their trucks and quiting as fast as they hire new ones. Problems from company from top to bottom! People promised to be there at certain times. Never once they ever showed up on time. Other times said they would get back. Never Happens. Three times have been promised problem at box will be repaired by such and such time. Three times it never happen. When one calls back the number there is never a reply back. This is AT&T at its best. Had Service with this company for over 10 years. Will start getting rid of all service with them. I am in Crime Watch and Code Enforcement and I never saw such a gross neglect service as AT&T!

I suffered a similar experience. In September, I received an offer from AT&T to bundle wireless, internet and land line for $100 a month. I won't go through all the sordid details, but instead of lowering my monthly payments of ~$150/mo they increased to $200/mo. When I finally sorted these problems out, the AT&T rep offered to upgrade my DSL line for only $5/mo to $35/mo. Instead of $35/mo they charged me $70/mo for a service the next rep said he didn't even recognize. I lost my job in October and asked in January to change my residential service to a California life line for $6.11 on month. By March, the new rate did not appear on my bill, so I asked what was going on. The next AT&T rep told me it would take a few billing cycles for the new rate and credit to appear and confirmed the $6.11 rate. I received my latest bill yesterday with the charges still not changed. The next AT&T rep told me that I received a life line "discount" of ~$5/mo to my residential service and the residential service was never changed because I never requested it! Please tell me why I would request a life line and still want residential service when I am unemployed and only need the phone for internet (to help in my job search), which I explained to each AT&T rep on the phone. Now they say the best they can do is to rebate me two months of the difference in charges and the only thing I can do is to file a complaint! I have a better idea--cancel my service with AT&T and never use them again!

Sue in small claims for "failure to perform"; esentially, they did not fulfill their contract with you. They probabl;y will not show and you'll win by default.

THEY TOLD ME 89.99 2 YEARS AND NOW THEY RAISED PHONE FROM 20 A MO. TO 32.00 AND THEY CHARGE A REGIONAL SPORTS FEE OF 7. 29 THEY DON.T TELL YOU ABOUT TILL YOU GET BILL THIS COMPANY ARE A BUNCH OF LYING CROOKS.

was told to get 100 dollars back for getting internet and modem and i didnt get my money that i badly need!

A simple request to move an active DSL account from line A to line B at the same residence has resulted in no DSL for 5 days now with no sign of any fix in the future. When we checked why our DSL was down we were informed it was dropped and would be moved to the other line by 5PM. I guess 5PM could mean any day in the future to AT&T. After some cafeful investigation we determined the staff did not place an order for the DSL at line B so A was dropped and a nothing happened. A new order was placed with a 72 hour delay in installation, but it is now in "PENDING" status, whatever that means.

Don't email the CEO as the staff will get even with you and delay or stall any request you make.

As soon as Bellsouth was taken over by AT&T it all fell into the gutter.

same here! i was supposed to get a 100 dollar mail in rebate and never recieved it!

Here are the phone #'s, Address, Email, of AT&T’s CEO. Maybe he can get something done because AT&T Customer Service surely will not.

AT&T Inc.
175 E. Houston
San Antonio, TX 78205

ATTN: Randall Stephenson, CEO, President & Chairman

Tel. [protected]
Fax [protected]

rs2982@att.com (direct)
randall.stephenson@att.com

Here is the web address if you wish to join in the class action law suite against AT&T. http://www.dslspeedsettlement.com/

That's right AT&T is being sued for advertising and charging us for one speed on their DSL service and intentionally providing a slower speed.. UH...HUH... that is AGAINST the LAW...

I have a att air card bought 2/9/09 was not told that I have only 5gig cap on my 60 dollar charge a month : looked on bill online about 3/1/09 and there was not a bit usage amount so I kept using card continually: on today 3/17/09 in the morning I tried to connect was rejected code 718; called att cs this evening (Akram) said over 7 gig was used and will be charged well over a thousand dollar for next bill due ; I will keep you posted on outcome of this...

Actually, I purchased an air card, It was OK. This week can't get on the internet sites that have graphics. It's slower than dial up. This only started to happen after my 30 day trial was up. I'm taking them to small claims court.

AT&T trys to scam alot of people. I have two lines with them (family plan) that cost me $59 dollars per month with a 2 year agreement. The fine print states that I could add a third line for $9.99. So I called CS and to add a third line. They told me I have to sign a new 2year contract for the third line if I want a new phone from them for my third line. This is understandable...

So I bought a phone on ebay to save me the troubles of dealing with AT&T for another 2 years. Once the phone came, I called CS again and requested activation for the phone I bought on ebay. The CS lady told me I had to go buy a unactivated SIM card for $25 at one of their stores then call her back for activation.

I did some research and found out that AT&T goPhones have the same unactivated SIM cards provided in the package, cheaper. Bought one for $14 with phone and SIM

I called CS, thinking I now should have everything I need...
This time I was transferd to an odd pushy department... The CS lady had no clue what I was talking about and told me I had to sign up for at least one year contract with the third line even if I have my own phone. Strange... I asked her why? She Put me on hold and came back a few minutes later saying that's what I had to do. Oh, and now if I decided to sign up for a year add a third line, I would have to order a SIM from them for $5.

Ok, so now I'm offically an un happy AT&T customer. I went back to return the goPhone with the SIM card. Stoped over at an ATT store and spoke to a sales rep. The sales rep gave me a free SIM card and activated my ebay bought phone with out any service agreement.

AT&T is the same old phone company, they try to nickel and dime everyone!
It is strange that they say one thing over the phone when a customer calls, and does another in the store.

I connected my service with AT&T a month ago. I kept calling asking for my first bill and nobody told me the truth. They kept telling me that my bill will be almost $50.00 per month. When my bill came it was $2, 060.00. I have just Internet plus home phone with unlimited national calls, plus a tech service per 12 months, plus they charge us $10.00 per their modern to become us . Why we want to have a modem ? But they charge us in order to have they service in a our homes !...Its incredible the way they are doing business today and Government are not controlling all this abuses to consumers !...I want to disconnect all my services with At & T and nobody show up to solve this problem. I want to put a big claim against AT&T.

We received a $1300. phone bill from att after being supplied with the numbers by their partner, yahoo. No one ever told us we would incur long distance charges @ $.40 per minute when we signed up for the "unlimited long distance" and dialup internet service which ran at less than a snail's pace. What a scam!

Good morning att,
Hello my name is Princess Pittman and I recieved a letter stating that a reciept was missing or misplaced but I sent everything on the list, in order to recieve a rebate. But any who I went to att to get another reciept for both of my phones but I lost the letter so how do I go by sending the reciepts. My mailing adress is princessp8226@yahoo.com.

We purchased three cellular phones from AT&T Wireless online shop in December 2007 and subscribed for AT&T wireless plan. We canceled the services within a week after we received the phones due to weak signal and call drops. It has been almost one year since we returned the phones to AT&T processing center. We have not received the refund for the phones as promised in AT&T service cancellation agreement. I made many calls to AT&T customer “CARE” and spent hours in the phone conversation with AT&T customer service representatives. They acknowledge that AT&T has received the phones. But they refused to send me the refund because the phones were given to me free of charge. I have the order confirmation from AT&T which clearly shows the amount of charge for the phones. When I provided the order number to them, they initially claimed that they do not have the authority to view the original order. After I mentioned that someone within AT&T wireless must have the authority to view the order, they claimed that AT&T doesn’t keep record of past transactions. I am shocked to know that AT&T does business in such a way. They asked me to send them a copy of my credit statement. Though this is a ridiculous request since they should be able to find the past transaction record by the order number, I still followed their instruction. This issue has not been resolved yet.

At&T has not changed their BAD BAD BAD business practices since I have been with them over 10 years ago. I paid the extra disconnect fee so I don't have to put up with them anymore. I have not met many people that are happy with their services and customer service. Why people are keep giving their money to them is beyond me. But until people will stop and actually do something about it they will continue their crapy services. So do something about it!

I returned my equipment to AT&T and they are charging me for the bill plus for the equipment $804 I returned my equipment and they won't take it off. They have sent it to a collections agency I have been going back and forth with them for almost a year . They said they would take care of it and haven't there has to be somewhere that we can call to report them on this. I am so upset with them it's terrible that customers have to be treated this way.

i gave the ups driver the old one when he gave me the new one

Account No.[protected]. My name is Peggy Hunt.I called and cancelled my Internet service 10/25/16. I also cancelled service with Directv the same day. Directv mailed me a box to return their equipment. I called AT&T to ask if I could return their modem and cord in that Directv Box also. The
employee said that would be fine. I mailed the equipment Nov 2nd. I do not have the equipment and have talked to numerous people about this but no one seems to help me. I keep getting emails telling me to return the equipment or I would have to pay $150.00 . I was under the understanding that Directv and ATT were the same company now. Please email me back or call me [protected].

Dear Sir / Madam,
I received a letter from AT&T with equipment return instructions. The equipment was already returned via UPS a week ago, UPS tracking # 1Z7R3E259006091124. Please verify that it has in fact been received at AT&T, so I am not charged with the non-return cost.

Kind regards,

they canceled my service a month ago and I had paid my bill and they told me they would credit my account for two months and here it is again they canceled my service and again the guy said that they have to send out another technician out to connect services again.
This is very stressful and a complete headache on AT&T part.. I want my service turned back on with out a technician and my account credit like I was told once before.
[protected]

They are a lie and cheaters with bad costumer service

I ordered high speed internet from AT&T Uverse at the end of November 2010 . I canceled the installation of AT&T internet 1 business day after setting it up. Within 2 days of cancellation, I received the hardware for installation- which cost over $100.00 and which I was told I would receive a $75.00 credit for.
I mailed the hardware back to AT&T via their enclosed return labels. Although I have had extensive experience shipping through various carriers these labels were EXTREMELY uninformative as to the carrier and I saw no tracking data. I dropped the package off at my local post office to an agent and they also could not tell it was not for them. I received a bill for 105.10 in January and called Uverse billing support and was told they had not received the return and I would be held responsible for it if they did not receive it. I was also told that they deal exclusively with UPS for shipping- this was NOT CLEAR on the label. I have seen other reviews saying that even with the tracking info, people are still being held responsible for the amount of the hardware returned to AT&T. These practices seem like a very good way for AT&T to make a bit of extra revenue off their customers who cancel, AT&T should be aware that they are alienating their customers as well.
BEWARE of subscribing to this service which requires you to purchase hardware outright. It seems to me that AT&T is getting tricky with returns as well. Based on the shipping labels I received, I don't really think they wanted the equipment returned to them. It seems they would rather have their customer on the hook for the amount of the "returned" hardware than actually getting it back.

I have had U-Verse installed for a little over 6 months. Within this time, I have contacted technical support for my TV and Internet at least one per month. My wireless connectivity is intermittent. The technicians run line tests, reset channels, have me reset everything in my house...they have sent me additional parts to plug into my computer, my laptop, etc...they have even tried to have me pay for a new router.
I am waiting for a Level 2 Service professional at this very moment. I should have never switched. Don't ever do it.

I've had problems with ATT several years ago, when I inadvertently paid a bill twice and could never get a refund for it.
Now the infamous OAN charges for unsolicited "services" on the land line bill? OAN are impossible to get in touch with and ATT is uncooperative.
I've been paying these charges unwittingly for months, having set up a direct payment with my credit card, but enough is enough! These greedy thugs have stolen millions from the good people of America, during the second worse recession of the century, mind you. Would this be a good grounds for a class action?

Jean-Paul Monsche

I was informed by two AT&T representatives that DSL service was not able in my area when it was available however I was able to place in order online for it. I was able to receive the DSL service.

I've tended to find that AT&T products prices are better online and it's better to order online with AT&T. You can purchase the specific products you'd like online.

I have Frontier high speed DSL internets service. Frontier won't let me cancel when It is time to conetact them a few days befor renewal date. They did not tell me how many days ahead to call them. Renewal date is the 22ed of September I called them on the 18th of September. The lady said on the phone that she will checked to see if I am renewed then to call me within 24 hours. I did not hear from them. Then my sister called them. Very angrly and rudly my sister yell at costumer service personal about my situation. The ledy told my sisiter that she will give me a call. She has my call noted and forgot to call me back. That she will call me. I have a feeling they kept me on. My money situation is tight and looking for ways to work it to pay my bills. Canceling my DSL service is one of the ways to get extra money to help pay the bills
I think these serviese are not being honist with us. They are greedy. And force us to keep the service we do not want. Or cancel to pay$200-$500 cancelation fee that I can not afford to pay. You are in for a battle in canceling the DSL pro. Do not be surprise that they renewal your service way befor you call a few days befor the duedate to call them to renewal or cancel your internet service.