AT&T
Reviews and Complaints

This is a new low even for AT&T. I used their online chat for support on questions for the much in demand iPhone 6. I was only asking a question but the representative just went and cancelled my phone order that I spent a lot of effort to place in early! He never bothered to confirm first before cancelling or to clarify what my question was. That wasn't bad enough but he didn't even address his mistake and dropped off the conversation, didn't bother to try to call me to followup. I ended up spending well over 1.5hrs waiting on the phone for 2 separate customer services with no resolution, only to be told I just had to reorder? No means to fix their mistake or any kind of recourse. Now I'm left with nothing due to their mistake.
I'm attaching the conversation.

I originally had Dish with a reasonable deal, but I was not aware of it. When my contract was over with Dish, AT&T made a promise to me as a customer they would not live up to. I started with U-200 plan and found it was not what they claimed it to be. After contacting them I was told I need to update to U-300 TV service and bundling my phone and Internet I would only pay an additional $10.00 with an additional $10.00 HD upgrade. This quote would be an additional $20.00 from my $114.00 plan.
My recent bill came to $161. Yesterday I was on the phone with escalations and when I left the phone I felt satisfied with the agreed rate I was quoted and I told I would not see any changes in my service. This morning I found this customer service agent increased my rate and switched me back to the U-200 plan without my consent.
I find it quite bold for AT&T to make my decisions for my house entertainment.
I can only hope today they resolve this issue or I will be moving from AT&T to a different provider and let them eat their bill.

Ever since last January, my daughters phone has went out every two months. I called it in the middle of May. Three missed appointments and a visit from the district manager it was fixed again. Less than two months later, it was out again. Was told it would be 16 days till it was fixed. Less than two weeks later, it was going on and off again! Called the district manager, left a voice mail, no response. Her phone is back on now, but don't know if it just came on or if it was fixed, or fixed properly so it doesn't go out in two more weeks. Somewhere in all this drama I called the PUCO and also talked to the Office of the President of AT&T. They promised a return call in 24 to 48 hours.. STILL WAITING for that one. Now a multiple outage is going on. All my neighbors are out, including one of I know is 5 miles away. Tried AT;T live chat, what a joke. Thats just for U verse, whatever the heck that is. That very helpful person gave me their repair number (got it memorized).
This wouldn't be so bad, except we DO NOT have cell coverage here, AND my daughter is a med tech at the local hospital OB ward (20 miles away), with two small children. WE NEED OUR PHONE LINES! We can't even change phone companies and get any satisfaction, since AT&T maintains (HA! LOL) the phone lines. I have had it with ATT and their crappy service.

I had land-line installed over year ago, continued service problems and billing rates changes, service changes I did not make complaints to owners where live internet compromise's and moved temp. 3 mths had service disconnected at time tried to go to wireless orderd was told del of wirless phone next week never arrived The President of At& at least that who said was in Arkansas letters to him as well and finally a final bill Was told wireless order never made billed on credit card odd # of cents said order processing and trouble with a company phone interferance handsets sent after others robbed stollen name company elllll anyway tried at local business walmart sams followed by stalked) as too and did not pay final bill 28.99 due to such and wish to press charges and want my credit restored I'm happy to pay 28.9 but I want these problems resolved first purposeful damage credit as other accounts work and myhome bodiy assaulted as well in residence thas been done medically as well. Jerry Goedde 3801 Mobile Hwy 14 Pensacola Fl 32505 use of public transportation as well and I HAVE NO ELECTRONIC PHONE ! FBI also involved Now fix my credit and who do I sue at A&TT

wow, yall's service really suck. i think yall should have to give us a free month with all this crap yall are doing. my phone wont work for 2 hours at a time EVERY SINGLE DAY because all the ### yall are doing to the towers. yall need to fix it. you could possibly piss someone off and they could get yall in lots of trouble for screwing everyone out of service! im very irritated at this and suggest yall get it fixed! yall will be losing lots of money soon.

I have made multiple requests for the past year and a half to be removed from their "mailing list" and now they have resorted to sending mail addressed to my deceased mother! I have requested they remove my address not just my name from their mailing lists to no avail. I would appreciate somebody with some intelligence working at at&t uverse to take care of a simple request to stop the damn mailings, especially to my deceased mother. This has become more than an irritation and it is a simple request to shut off their propaganda mailings to my home. I am sick and tired of being nice and trying to get them to respect me and now I no longer will be respectful of them. The very next time I get a mailing I will go to a local office and tell them I will sue them if they do not do their jobs and I will also file a complaint with the respective city I live in and it has to stop. I know who they are and if I wanted to solicit them for service I am sure I could find them. Meanwhile until I go completely crazy and decide to solicit them for anything they should shut off their damn mail to my address. It is past time to demand they stop it!

Report from our receptionist:
8/21/2014 12:35PM:
A service tech carrying several boxes from AT&T rang the buzzer for access to lobby. When I let him in and asked if I could help him, he said he was here to install some parts. I asked him if he had a contact name and he said Stephen Alexander (who is the IT manager located in our Kilgore, Texas facility). The tech was supposed to have contacted Stephen to set up an appointment. I asked the tech if he had contacted Stephen Alexander and he said “No” in a very sarcastic tone. I patiently explained our Visitor process to him (he would need to be run through Visual Compliance). He said repeatedly that we called him. He asked my name and I gave it to him. He said he would say I refused him entry. I told him to wait one moment and I would ask our security officer if we could gain him entrance. Since we had the same problem recently, Lou Barnett tried to reach Stephen Alexander by phone without success. Lou told me to go ahead and grant him entry while we run clearance on our own.
12:40pm:
I had Alex Packard with AT&T Vehicle license plate TX / CSN5221 sign in our visitors sign in sheet before I would run his info through Visual Compliance. He only partially signed in and then abruptly refused to complete it. He flatly refused to check whether he was a citizen or not, stating he would not allow us information to run clearance. I told him it was our policy to run clearance on every person who needs entry past our lobby. He then got louder and said “ You called us! I’m not doing that (signing in) I’m just going to say that you refused entry” I tried over and over to reiterate this is our policy for any vendor that comes through the door. He then said, quite loudly, “I am not a vendor. You called us” He then grabbed his boxes and stalked to his van.

12:45pm:
He had backed into a visitors parking place and placed red parking cones in front of each front wheel. Upon leaving, he sat in his van for quite a few minutes and then put his van in gear and immediately drove over the two parking cones. He backed up, snatched up the crumpled cones, threw them in the van, slammed the side door and sped out of our parking lot.

This behavior is completely unacceptable and I would like to hear back regarding your reactions to this complaint.
Louis Barnett

Do not buy at&t internet services because they have fraudulent business practices. They claim to be at&t but when there is a total billing error related to non - service of at&t connectech, at&t does not claim responsibility.
On may 10, i inquired on the internet about at&t uverse tv, but instead at&t set up connectech to come to my house, after i communicated that i did not want to have any technical come to my house since uverse is not available in my area.
On may 10, 2014, i received equipment for at&t internet modem, which prompted me to call at&t to explain that i did not want internet. After two hours on the phone, i got through to a supposed representative of at&t. I was told to send the equipment back to at&t
On may 10, i received an email regarding order number cliah320a689 indicating that my order was delayed but still being processed, but i did not want an order. So i called at&t and spent two hours on the phone to resolve.
On may 14, 2014 i received an email from at&t connectech® services www. Connectech. Att.com noting that the following order o28080031 has been processed for your requested service. Your scheduled appointment date for any applicable on - site service is 21 - may - 2014. The supposed service that i had not ordered was
Home network installation (Hni)

I immediately called connectech at [protected] and spent another hour on the phone. However, there was no resolution to the issue of incorrect order and scheduling of services that i did not want. So i called again on may15, 2014.
On may 20, 2014, i received an email from at&t connectech® services. The subject of the message was closing e - mail cancellation. The following order number o28080031 has been closed for your scheduled service on 21 - may - 2014
The connectech tech came to my house anyway and my little 12 year old son tried to tell him that the service was cancelled and he should not do anything. The tech made a note on his clipboard and drove away. The tech was rude and scared my son.
I called connectech again on may 21 and i repeated that the order that at&t sent to connectech was cancelled with at&t and was cancelled with at&t connectech by me. At&t billed me anyway for all supposed services that were never delivered. I called at&t and spent about couple hours on the phone. Some rep told me that i would be credited the full amount but that did not happen. I called again after i received a bill. I got a small credit. Then i called at&t again and was able to explain it all over again so i got another credit.
At&t will not take accountability for any business relationship with at&t connectech. I was referred to call connectech again today, i called [protected] and spoke with a guy named ty id #ta5935. He wasted my time and punted my call to some other guy named humberto but when i asked him for his name again he said his name was oliver. I asked him for his id #om013h. He said that an "escalation" person would call me and if they did not call me i could call the number [protected]. I have a bill from at&t with the ridiculous statement that "i have ignored previous attempts to collect payment on my delinquent telephone account". First of all, i have not ignored it. Second of all, it was never for telephone service and third, at&t has no idea to what extreme lengths i will pursue full credit for services that were never rendered. In my lifetime this will be my constant goal to shame at&t to everyone i meet and all over the internet. By the way, i will never use at&t in my lifetime. I am now going to continue my campaign against at&t. Do not use at&t!

To whom this may concern, july 30, 2014

I robert delancey is disputinfg the charges of $360. 90 from at&t because i do not owe them that, i have been with at&t for some years and constantly had to call them about over charges on my bill, i have recently terminated they services because they kept tryingn to get over on me with extra charges. I have always paid my bill on time. I feel like they threw them extra charges in because i got rid of them, i tried to go back and they hit me with them extra charges. I have already paid what i owed. If i'd owe them that, ($360. 90) why didnt they inform me about them charges when i was with them! After i terminated at&t i still paid my remaining balance, ive learned about the new charges when i tried to go back to them.

Thank you

Mr. Robert delancey [protected])

att had a promotion on smart phones they were giving away the nokia smartphone for .75 cents and one for .50 cents if you would do a bundle two year contract with them.( by the way nokia is a great company with great costumer service) anyway, i wanted to upgrade my phone i already had the uverse internet which had always come with its own set of billing issues nevertheless i chose to do the program a horrific mistake they eked how much i wanted to spend told them and ultimately had the cell phone, house phone and internet i was ye pay 79.00 monthly, so as we know the first bill is always extremely high for all the hidden fees, taxes, sales tax, ect so first month 177.00, ok got it out the way, 2nd month 177.00, 3rd month same. I'm calling every other week they're assuring me they have fixed the problem, tired of talking to c.s i asked for a mgr, unfortunately he had no c.s skills, i ended up canx service and noe the want to charge me for the 2 years, its not happening and still have all services, att you are a fraud and a cheat that's why you're a giant...

June 19h started multiple services phone, internet, cable. Phone working less than 1/2 the time, both incoming and outgoing calls. Phone repaired On Wed. got a phone call on home phone from someone whom of which used our old home phone number without issue.(thenly nmber they knew) On Thursday Jul 10th. our phone did not work. I started the first of 18 phone calls I called and informed we do not have uverse at all. We could pay 63.50 if we wanted it. No, already have uverse phone. Then told we had 'plain' AT&T phone. Then told we have no phone at all. (Uverse phone service showed up on bill, however) Then told we would get phone the next day with a temp number while waiting for our last service to release the phone number. Day passed. No phone. Told number not released from old provider.Then told that AT&T never started a worked order. Which is is? Told phone would be on later that day. Next morning, no phone. I called again, told work order never put in Would have phone next day. Next day, no phone. Told old company would not release number. Called old service provider, they had released the phone number to AT&T. Called AT&T told no work order had been put it. Told, after HOURS of being on the phone that we have to wait until Monday. Called Monday, told we would have have to wait untl Wed Then we would get a phone under a temporary number and then our old number would follow on the 22nd. Still no phone. Planning to call yet again.

Customer beware: when you buy a smart phone from at&t, check your phone bill every month! We were slammed with un-requested cell phone insurance which was disguised on the phone bill among all of the taxes and junk fees (They even broke the charge into two different amounts to help disguise it on their bill), and once this "service" was discovered, they only offered to refund 3 months worth! Also -- the national call center (1-800 number) accused the local cell phone store of making this slam, and the local cell phone store denies it, referring the customer back to the call center. Total rip-off, and one that should be litigated (Did you know that an employee who sells this insurance gets a kick-back?).

AT&T sales people (I don't think they work for AT&T) all seem to be big liars. Last year a young gal told me she was checking my internet speed with her cell phone. I have a totally hard wired system and when she flashed me her phone she had one of those "check your internet speed" websites. I imagine the speed result she flashed me was her smart phone connection. Today a young Asian guy was telling me I'm so lucky because I live on this street where AT&T has installed fiber optic cable. I asked him which cable was new and he pointed up to a big black cable that has been there forever and on which the tree next to it has actually grown around the cable. I later checked online and AT&T may bring fiber optic "GigaVerse" (or something like that) to parts of SF Bay Area but in ain't here, yet. I then went to the Uverse website and got a better deal than he was offering by buying it online. I did not buy it because AT&T had the worst customer service when there was only phone service being offered in the 80's and 90's and I don't think it has changed. These sales people are horrible liars and I would never purchase anything from anybody that I knew was lying to me. Comcast is expensive but still the best in the bay area and so much better than when I had them in the 80's in Seattle. I think they actually have good customer service, NOW. I, also, like how they have invested in the bay area sports broadcasting. So, I'm staying with them until somebody actually offers something competitive and doesn't start out lying to me. UC1Man, Castro Valley, CA 94546

I have been a loyal customer of AT&T for over 15 year. December 2013, I upgraded my telephone to an i-phone 5, and the AT&T attendant asked me to sign a new contract that according to him it was going to be $105.00/month, and I was keeping the same plan (unlimited Internet and text services). My bills are automatically paid via internet. However, on May I started to received messages on my phone of additional charges due to exceeding internet usage, I called AT&T after reviewing my excessive billing of over $170.00/mo. They admitted that the attendant most likely want it to make a commission and misled/tricked me into changing my plan. Even though, AT&T customer service acknowledge the scam that I was victim of by one of their own, they claimed they could not do anything about it. My only option is to cancel the contract, which it will cost me $600.00. So, disappointed at AT&T. I will be canceling the service as soon as my contract is over in a year, and I will be discouraging any friend, family or business associate to use AT&T as their cellular/mobile provider. Most of my family is with Spring, they pay $75.00/month and have unlimited internet and text services...Spring will be my future cellular provider. Needless to say...AT&T company does not value their loyal long term clients, they have a terrible customer service, and I was not surprise when they told me they do not have a complaint department...and this is a multibillion dollar corporation...they just care about making money and no about doing the right thing for the client...I will give my business to a smaller company that value my me as a business...

ATT sold us a Uverse program and promised a $100. gift card within 60 days, to offset the charges of changing over to Uverse. We have had the Unverse acct for several months and thus far, no gift card has been received in the mail as promised.
Calling ATT regarding this issue is a waste of time. I've spent over an hour speaking with 3 different customer service reps and then placed on more holding time, for over 2 hours. THIS IS RIDICULOUS. WE JUST WANT ATT TO HONOR THEIR PROMISE AND SEND US THE $100. GIFT CARD.

At&t cell service is poor at our new residence. I have contacted att&t and spent hours on the phone. I have traveled from one at&t store to another. There is a solution. It is an at&t mini cell tower for my house. At&t wants $200 and a monthly contract of $14. 95 for this. I am a senior citizen and have had at&t for many years. At&t customer service phone reps don't speak good english and do not seem to want to help. Could that be because they are in a foreign country?

At&t customer service does not seem to care if i change carriers or not.

This is a letter I sent off when I returned at&t's modem. I also sent a copy to the ceo's emai address (For all the good it will do. )

To the powers that be at att,

My wife, diane and I have had a land line at the home we have lived in for better that 14 years. Early on our phone was directly with att. Later we were offered a bundled deal with cox communications that included cable tv, high speed internet and a home phone line that would keep our (Xxx-xxx-9648) number. Other than having to rush to enter a phone number we had no problems with this bundle.

I recently lost my job due to the owner of the store deciding to retire. My wife, in a cost cutting strategy, said we could save a significant amount by going with direct tv and there was a bundle available that would include att home phone and dsl internet. We have had no problems with direct tv. Their customer service is available even in times I wouldn't have expected it to be. More importantly the system was professionally installed and the man did not leave until he and my wife were both convinced that everything was working properly. I wish the same could be said about the att portion of our bundle. There have been problems with installation and quite a bit of time had to be spent with customer service to get our land line operating. Our dsl was also a problem at first and the only person there who seemed to know what he was doing was a tech support manager named cadence.

We finally got everything going a couple of months ago but there seemed to be a problem getting a bill sent in the mail. My wife complained to one of your customer support people that she wanted a physical bill that she could pay instead of having money drawn out of her account. Within a few days our land line was mysteriously cut off. My wife tried to get the problem resolved initially with no success. Since I was out of a job anyway I took over the daily calls to you to try and fix the mess. I talked to numerous customer support people from bombay to chicago and every time I would have to start over from scratch since you don't seem to have case numbers to refer to. I have been told that our phone number is our case number but why should I have to explain every detail of our situation each time? One problem became clear later in my first week of dealing with this - our dsl phone number (Xxx-xxx-4397) , was the only number that brought up anything in your system. As far as you were concerned our land line number (Xxx-xxx-9648) ceased to exist on the date that cox took it over and was never associated with us again even though we did have a working land line with that number for almost two months.

My main complaint with this whole situation was that I have requested that the last conversation with my wife be reviewed in order to ascertain what, if anything might have been misconstrued to mean that we wanted our phone disconnected. This was not done and nobody has ever been able to tell me what happened. As a matter of fact, my wife and I had been promised call backs from supervisors on numerous occasions that never materialized.

After a solid week of dealing with this situation the only proof that anything was done on your end was that we would get a silent line rather than a ringing when we tried our home number by dialing it on our cell phones. Of course there was no sound of ringing in our house, the phone being unusable, and we came to the conclusion that what we had with att was a bungle, not a bundle.

We have since gone back to cox for our internet needs and are going to make do without a land line altogether. What little faxing my wife was planning to do from our land line can be done elsewhere and we will save money on what would have been that part of our bill. We would appreciate it if you could prorate our bill so we are not paying for non-existant service with our land line.

The slogan I have been seeing on your literature, " rethink possible", has taken on an ironic twist.

I received an rma for the modem via internet and will be sending it off today. One copy of this critique of att will appear in the box and another will be sent via email to however high in the food chain I can reach.

I just cut the cord (so to speak) with AT&T
Here is a copy of what I sent off with their modem in the return box. (the phone numbers have been changed to protect
the innocent.)

To the powers that be at ATT,
My wife, Diane and I have had a landline at the home we have lived in for better that 14 years. Early on our phone was directly with ATT. Later we were offered a bundled deal with Cox Communications that included cable TV, high speed internet and a home phone line that would keep our (xxx-xxx-9648) number. Other than having to rush to enter a phone number we had no problems with this bundle. I recently lost my job due to the owner of the store deciding to retire. My wife, in a cost cutting strategy, said we could save a significant amount by going with Direct TV and there was a bundle available that would include ATT home phone and DSL internet. We have had no problems with Direct TV. Their customer service is available even in times I wouldn't have expected it to be. More importantly the system was professionally installed and the man did not leave until he and my wife were both convinced that everything was working properly. I wish the same could be said about the ATT portion of our bundle. There have been problems with installation and quite a bit of time had to be spent with customer service to get our land line operating. Our DSL was also a problem at first and the only person there who seemed to know what he was doing was a tech support manager named Cadence.We finally got everything going a couple of months ago but there seemed to be a problem getting a bill sent in the mail. My wife complained to one of your customer support people that she wanted a physical bill that she could pay instead of having money drawn out of her account. Within a few days our landline was mysteriously cut off. My wife tried to get the problem resolved initially with no success. Since I was out of a job anyway I took over the daily calls to you to try and fix the mess. I talked to numerous customer support people from Bombay to Chicago and every time I would have to start over from scratch since you don't seem to have case numbers to refer to. I have been told that our phone number IS our case number but why should I have to explain every detail of our situation each time? One problem became clear later in my first week of dealing with this - our DSL phone number (xxx-xxx-4397), was the only number that brought up anything in your system. As far as you were concerned our land line number (xxx-xxx-9648) ceased to exist on the date that Cox took it over and was never associated with us again EVEN THOUGH we did have a working land line with that number for almost two months.My main complaint with this whole situation was that I have requested that the last conversation with my wife be reviewed in order to ascertain what, if anything might have been misconstrued to mean that we wanted our phone disconnected. This was not done and nobody has ever been able to tell me what happened. As a matter of fact, my wife and I had been promised call backs from supervisors on numerous occasions that never materialized. After a solid week of dealing with this situation the only proof that anything was done on your end was that we would get a silent line rather than a ringing when we tried our home number by dialing it on our cell phones. Of course there was no sound of ringing in our house, the phone being unusable, and we came to the conclusion that what we had with ATT was a bungle, not a bundle.We have since gone back to Cox for our internet needs and are going to make do without a land line altogether. What little faxing my wife was planning to do from our land line can be done elsewhere and we will save money on what would have been that part of our bill. We would appreciate it if you could prorate our bill so we are not paying for non-existant service with our land line. I received an RMA for the modem via internet and will be sending it off today. One copy of this critique of ATT will appear in the box and another will be sent via email to however high in the food chain I can reach.

SWITCHED TO THE FAMILY PLAN BUT WASNT TOLD THAT WHEN YOU UPGRADE A LINE MY BILL WILL GO UP 25 DOLLARS A LINE ONE MONTH AFTER SWITCHING I UPGRADED THE FIRST LINE MY BILL WENT UP 25 DOLLARS
I HAVE 2 MORE LINES AVAILABLE TO UPGRADE NOW 3 MONTHS AFTER SWITCHING MY BILL IS GOING TO GO UP 50 DOLLARS A MONTH I WILL NOW BE PAYING MORE THAN I WAS WHEN I SWITCHED 3 MONTHS LATER AND I STILL HAVE ANOTHER LINE TO UPGRADE WHY WOULD I WANT TO SWITCH JUST TO PAY MORE
ATT PRETTY MUCH TOLD ME THAT IS THE WAY IT WAS AND WE ARE NOT GOING TO DO ANYTHING ABOUT IT

Wondering how many people out there are in the same boat with me. I
Cancelled service 05-2012 - returned equipment, paid final bill. 6
Months later received a letter stating I owe $800+ for un-returned
Equipment and service after the termination date. Spoke with csr
3-27-14 who told me "we received your equipment 06-2012, and payment for
The final bill. , I will escalate this, you should have a zero balance" 3
Weeks and 5 supervisors, who agree, later... Nope, never received
The equipment, you didn't pay the bill.
Broken merry-go-round. —do not get uverse under any circumstance. — do not let them onto your credit report—ever