AT&T
Reviews and Complaints

It's simple. I pay a lot every month for AT&T wireless service. When I called to complain that I get virtually no services at my house, I was told that I could pay $149 for a micro cell which runs off of my Comcast high speed internet. Really, I must use my Comcast service in order to make my expensive AT&T service work correctly? Really? The phone rep flippantly said they cannot guarantee quality service to all locations. Well, I only switched to AT&T after talking to them about the possibility of this specific problem. They looked at all their charts and said that I should have excellent service in my home but if I do not then I can call them and they will make it work correctly. Great before the fact service, horrible after the fact service. You lied to me in order to get the sale, AT&T, and now I want what I have been paying for all these months. I am not going to pay the $149.00 to make the service work for which I have already paid. But I am considering a lawsuit to recoop the cost of having to switch to another carrier because I would not be in this situation if the AT&T rep had not lied in order to get the sale.

I purchased AT&T zim card in Montclair and we agreed to pay monthly in the amount of $60 only. I heard from my daughter that she's paying in cash. I notice that it is automatically deducting from my debit card. But e last Sept. they deduct $10 plus the $60 for the monthly. For the month of October 9, 23, 27 and 29 they deduct $10 each equivalent of $40 what for? I don't know why are deducting $40 which I paid $60 dollars already. Now they start deducting again this Nov.2 and 4 in the amount of $20. Appreciate if you could tell me what are those charges deducting in my debit card. Please kindly reverse the charges otherwise I will cancel the services. Thank you.

This is crazy! I can tell that At&t values customer satisfaction the least ! I started my contract with At&t (U-verse) early August and I was supposed to receive 250$ Visa gift card. After about 3 months I noticed that I have not yet received anything! I called them and they told me that they have sent me mail and email (which I never received) and I was supposed to use the information on those and claim my reward. Now that I did not claim my award it is EXPIRED AND THEY CANNOT GIVE ME THAT ANYMORE! Apparently no where in the term and conditions that I agreed to in the beginning of my contract it says that if I do not claim my reward till specific time it will get expired and I will not be able to receive it any more! The only thing that I was agreed to was receiving 250$ which was part of the deal that I paid or it and part of the reason that I initially strated my service and contract with At&t. Now they just tell me that THEIR SYSTEM DOES NOT ALLOW THEM to issue me 250$ gift card (or credit on my account) just because it is now EXPIRED! To me it is real STEALING. It is so easy to say that I promise to give customers 250$ and if they did not claim it by that time I will not pay them anymore and I am not even going to tell them at the beginning that if they do not claim their reward by a specific date it will expire!I HAVE CALLED THEM SEVERAL TIMES and reward center says that customer care cenetre may be able to help me and customer care center tells that maybe reward center can be able to help me! And honestly they are not at all helpful and sympethatic. They just tell easily that they cannot do anything! well what would they say if I say I cannot pay my bills?! I AM FURIOUS AND VERY FRUSTRATED WITH AT&T. I want the 250$ that I was promised to receive!

I contacted ATT Oct 1 about my MYFI using data exorbitantly. After 2 hours on the phone with someone who did not speak very good english, have very good customer service skills, parroted the problem and wouldn't answer my questions, and finally acquiesced and got a supervisor. At the end of the call I asked for the notes on the account to be texted to me (which they were) and verfied with them how things would be handled. Lo and behold, my new bill DOES NOT include that credit. So I called ATT customer service who said there were no such notes on the account. Again, the talking over, the not answering my questions about what the notes said, and NOT answering what I was trying to resolve. I asked to speak to a customer service supervisor, who then said in order to help you we will need to trouble shoot your MYFI. I asked what about the credit that was promised, and now I am being billed for the overages of data due to the MYFI? You'll have to troubleshoot your myfi and then we will go from there. ATT customer service is so awful, I am ready to close my account and forget mobile. HORRIBLE!

Wife had to go to AT&T store about my daughter's phone. While there...sales rep.(manager of this store) got my wife interested in the Direct TV. Told her AT&T was going to stop U-verse, shortly. Explained to my wife that we could sign up and try it for 30 days and if we didn't like it they would switch it back to U-verse at no charge. They scheduled a time to hook it up.(no contract had been signed) I wasn't "sold" on the deal so my wife called. Not only did they tell her that there was no period where we could get it switched back, but that it would cost us between 400-500 dollars termination penalty...even if we decided to cancel before it was completely installed. I said we were cancelling our order and they tried to tell me that the termination penalty would apply because we scheduled a hook-up. I politely asked them to bring me a "contract" that we had signed, signing up for the service. After that...they turned completely rude and threatened to take us to court for the penalty fee. I told them not to forget to bring a signed contract with them to court. AT&T can be bad, but I never thought they would get this bad. I also pointed out that our original contract for U-verse no longer carried a 'penalty' and that I was going to "shop around" for a different provider. This happened on the 30th of Oct. in San Antonio, TX. Chances are good that we will switch providers...if U-verse gets dropped by AT&T. This is a total rip-off for the consumer.

Att setup an automatic withdrawal without my consent. When questioned about it, the customer service representative told me it was an error and cancelled it. Low and behold the money was taken from my account the next day. I then received a message the very next day that I was re-enrolled in the automatic payment program! I called back to dispute the payment and the enrollment and was met with only more grief! No solution, no apology..Just a contact your bank to dispute the charge. Shame on you ATT!

I called in to see why my phone service was not restored. The representative jamel williams was trying to upsale me. I told him I wouldn't get approved for a credit check, this rude guy ran my report anyway, after I asked him not too! He asked me for my social said he had to verify my account. I gave it to him and then he tried saleing me again saying I could pay $100 for phone cable and internet, then said I could pay $50. I told him I did not have that money and all I wanted was for my residential phone service to be restored. He said it was fully disconnected so I would have to pay. I told him it was not my fault! He said I would still have to pay. I asked to speak to his sup. He said she wasn't available. I said well is there another sup. He said no. I said i'd hold. He just hung up immediately! This was the worst experience I have ever had. This guy ran my report. I'm filing a complaint because he ran my credit report and his concern was only to sale me and when he couldn't and I refused, he got pissed. I have been a loyal customer with att, even cell service for over 12 years with 4 lines. This call was about 9:50pm on 10/20! Something needs to be done and i'm filing as many complaints and contacting the fcc about this.

I ordered an upgraded phone using the Next plan. I attempted to activate I check the account and the Next contract had been applied to my old phone. And whenever I try to activate it I get a message that there are no available numbers on my account. I tried talking to AT&T but was transferred to the Billing Dept. Seriously!

My DSL mysteriously went down just as I got a call the caller ID said AT&T the voice told me that they had stopped my DSL & had to upgrade to U-Verse. They sent a tech who brought the with no battery & further installed it incorrectly, made several holes in my walls clear thru to the outside & was about to leave them all open. Put his dirty hands all over my freshly painted walls in the office. Next day or 2 the power went out due to a storm & of course no service since there was no battery in the box. It took 3-4 hours speaking with about 5 AT&T reps to determine the box had no battery. They did not provide any information on the difference for programming call forwarding, removed all my special features and when I called them the rep told me to look it up on the web-site! 12 months later my bill doubled! When I asked they said the info was in a billing statement of course it was bunched up with other stuff we do not look at other than what is owed. This is unlike their ads for additional products like U-Verse TV which covers 1 full page & then another 1/4 page. Due to the increase plus a charge of another $7.00 I had problems making the payments. ****Why is AT&T the only utilities company that does not have a better assistance for Low Income, Disabled Citizens or Senior Citizens? That Life Line they have is RIDICULOUS-you would have to be destitute to qualify. That program needs to be seriously reviewed & re-vamped. Those Executives are rolling in the $$$$ from our sweat & hard earned money. I say boycott AT&T & cancelled all services. See how they like it. That will be my next step.

On Oct 5, ATT installed a security system, I had received additional equipment as a gift, so decided to return 3 sensors expecting a credit, I was told no by Broadway a supervisor, so I asked to have them returned, he said no again, so I told him that I sent them in if I cannot get a credit, I want them back? he basically said it is our policy...I would like to have my sensors returned to me or a credit.

My mobile phone rcvd a text, supposedly a Free Text: with message regarding Uverse service and phone change scheduled for 20 Oct, that they needed more information and a call from me to resolve it I then called [protected], and experienced the longest delayed service tech calls that we have ever had with ATT. rediculous. I patiently listened but the Indi service tech, In India, was barely able to speak with me through this problem. and made both my wife and I alarmed that we had out phone spoofed by someone posing as tech support. This is intolerable. We ALso found several comments on-line that claimed [protected] is a spoofed call and illegitimate. What's the deal? why should we ever have to call to further activate a newly set up Uverse bundled with upgrade to VOIP just completed yeserday 10/16/15 our previous VOice # was set to be ported over by 4 days or 20 Oct, these Indi techs then told us after accessing our account details, and confirming with our PIN, ( I now understand AT&T techs should not need my PIN) after a 35 min call we may not get the same phone # and they then placed us on hold 10 min. before saying they have a solution which will take our old phone # to a new account and when we call on the 22nd it will work. I spent over 45 min on this frustrating service call, and am concerned our billing accounts may be screwed up now even if we do get VOIP correctly for our prior home #. ; ((

I went to AT&T store to make sure my son had access to our account so he could use the insurance to replace his phone. When we were there the customer service representative talked us into bundling cell phones and Direct TV by stating that we would get a wireless receiver and watch tv in garage. Wow we thought that was cool. Well it was inaccurate information as the installer stated it would be $100. We specifically asked if the auto bill payment with bank would be uninterrupted and Laura said it would be still be in effect. A month into the service we found out our AT&T cell phone bill was outstanding. We have spent 8-10 hours on the phone and in person trying to straighten this out. We went in to store on Monday and paid outstanding balance of $145 and 4 days later Direct TV turned off the service for non payment. This was the same day we received letter in mail from AT&T that we owed $289.42. The monthly cell bill is approximately $145 a month and we have been customers of AT&T since cell phones came out! Mind you ... the actual AT&T Bill isn't due for a couple more weeks. We never received a direct TV bill and the AT&T Bill was not due yet! The lady at AT&T ... after going through 3 other ladies finally told us there was no explanation for the problem as the AT&T Bill wasn't due until the 3rd and she did not know what was up with the Direct TV service shut down as we we only had it a month. I am so frustrated and disappointed with AT&T as they offer this bundling service and are NOT handling it fairly. The automatic bill pay should have been worked out on day one.

On oct. 12, 2015 I posted a message on at&t facebook page.. Still awaiting a reply from linda b social media specialist and steve b social media manager — made another post today oct. 15, 2015 requesting a reply — I am hurting within because I have been an at&t customer for 15 or more years — I stayed with you during your good, bad and ugly times.. I would expect better customer service — I deserve better service — I asked if I should stay or go — my contract ends next month — with this kind of customer service — at&t may have already answered my question —

I recently moved to a new home and decided to give Uverse a try. I researched offers on-line and then called with questions so that I could make a decision. I decided to purchase the bundle(tv, internet and phone). The reward that was offered was a $300 card. Also I was told I could receive an additional $50 if I linked my cell phone for billing. At the time I wasn't able to complete my order because the previous tenant hadn't canceled their services yet. He gave me my account # and told me to call back to schedule installation, once the unit was in the complex's name or mine. A couple weeks later I called to schedule my installation. I also upgraded my internet speed at the time. The representative that I spoke with said I would receive a $200 card. I then explained that this was not correct and that it was $300 plus $50 for linking my cellphone. He said he needed to check with someone and placed me on hold. When he came back he said that I was correct and would receive my card after having services for one month. I finalized the day for installation. He said that I had a new account #, I did ask why when I had already been given. He said that he had to re-write my order. I didn't think anything about it until I receive a letter stating that I would receive a $200 dollar card. I called at that time and was told that it could take a little time before my other rewards to show. I was told to call back after I completed 30 days of service. I did as instructed and call on day 31 and was told there weren't any additional rewards for me. I asked to speak to someone who could help correct this issue. I've been bounced around multiple times, each time that I called. Everyone has the same mind set that I must be delusional and that I was only promised $200. I'm tired of calling and being told that I was wrong and also that I only had one account. I was not happy and will never trust anyone from att when talking on the phone. I would rather order on-line or in person then to call an order something on the phone again. I have made sure to tell everyone I know how I was treated and they should look at other companies, because they will say anything to get a sale and then seem to have amnesia when keeping the promises. And of course they can never find any notes from the sale that was made.

My alarm box keep beeping an it said DLC disconnected an I call them to send someone to come out an fix it they told me what to do an it still going off they told me they will put me on standby because they didn't have no one in my area. It is going on three days they just don't care after they sign you up.

Day after sub and tech support, got call - caller id displayed att number - [protected] - that is the number answered by ATT-DC tech! Said follow up on previous nights service show a problem. They had my name, knew my phone number and that I had service the night before - over 5 hours worth. The caller insisted he had to re-enter my computer and a small adjustment would fix the problem. When he signed on to my computer - he stated he found a Trojan virus and I needed to buy additional software to the $15 subscription and it cost $165. at THAT POINT I KNEW IT WAS A SCAM AND ASK FOR NAME AND POSITION - REFUSED. When I refused to purchase the caller stated I was an sob and a bas*&ard and he was going to F%&* up my computer. And he did. Before he hung up he destroyed the hd requiring a complete new install - just updated to windows 10 when all the prob. started. since it was the 3rd upgrade on this hardware I did not have a system cd. ATT-DC tech stated I had to buy new win 10 OS to fix it. I emphatically informed ATTDC someone inside is giving cust info to the scammers. No other way to get my nae - tn - and the fact I was new and had an issue the night before. I was assured they are looking into it as several others report the same thing. Now, today - I get another call - caller id has ATTDC telephone number - and they tried again! 1. If I never subscribed to ATTDC then about 1/2 gig of my work notes would not be toast 2. If I never subscribed then I would not have had to buy WIN 10 system disk/flash. 3. If fraud at this level is not only occurring but on going then AT&T is morally responsible to make it stop - the customers are being harvested and given to the scammers. 4. I had to change every account, subscription, group and email because of the breach. 5. My legal, medical, bank. personal and business records have been hacked 6. My HD memory was zapped by the scammers before they hung up when I challenged them 7. ATTDC was at a total loss as to what to do and attempted to make stuff up to get me to go away 8. ATTDC supervisor Nicholi stated he is an ATT employee but could not connect me to upper mgmt nor asset protection. 9. The second attempt to access my computer CALLING my cell phone, name and address and knowledge of account activity had to come out of ATTDC - AT&T Corp. either cannot or will not plug the leak. CUSTOMERS INFO IS GOING TO HACKERS INSIDE ATTDC. It is no fun plugging the leaks. I expect as a customer AT&T Corp. that Asset Protection would be involved - they are the Bell FBI and can do anything. ATTDC never heard of ASSET PROTECTION Bottom line: Though some info was copied the computer lost 75% of all files, a sys op bootable device had to be purchased - scammers have personal and business information from the "follow up" ATT needs to address the issue now. AP is former FBI, Federal and State law Enforcement - they can do anything! It has been witnessed more in employee termination investigations and they would have this gone in 60 seconds. I'm already screwed. Buyer BEWARE

I purchased an iPhone 6s Plus, space gray 128 GB for $500 plus tax. I borrowed money to buy it to use for public service announcements for the national children's charity I volunteer for. Upon receiving the phone and spending hours to transfer all the data, it turned out the microphone didn't work. I was on the phone, first with Apple, that said since it was purchased from AT&T that it had to be exchanged there. AT&T said to take it back to Apple. But Apple would only replace it with a reconditioned phone. When I called AT&T I had only had the phone for about three hours. One said he would replace it but that there was a backlog, but then disconnected the call. supervisor said she would have to charge me the tax a second time. After speaking with numerous supervisors and being hung up on repeatedly, one said she would place a replacement order, but that I would have to place another $589 on hold on my credit card until the replacement arrived in a month and a half. I do not have the money to do this. I had also been told that their two week customer remorse did not apply since the phone was sent broken, so it wouldn't be returned because I changed my mind, but because it didn't work. What good is a cell phone if no one can hear you? Additionally, they would not help me get the microcell coverage back. At this point, I am about ready for a hospital. This has been one of the most aggravating customer experiences in my life. Since AT&T doesn't want to replace the phone, they need to just credit back the full amount and learn how to deal with customers. As I said, the phone is for a children's charity. I will have to get it replaced with a used iPhone. But this has been five hours out of my life and a huge inconvenience in having to deal with any replacements or repairs. This is just nonsense

2 men showed up here this afternoon (10/1/15) wearing AT&T badges or patches. They were trying to sell AT&T Uverse. I told them I wasn't interested (I'm not), since I have Cableone and am more than satisfied with it. They said 'Cableone will be gone in about 6 months', or words to that effect. When I called Cableone Tech Support they said they had heard nothing like that at all. I have 100+ MBps service. I think the AT&T sales guys lied and did so intentionally. I also think they may have committed a crime by lying. If I had their names or license tag Nr. I would file an official complaint with AT&T. They were not, by the way, driving a AT&T van type vehicle, but a black Mazda. ? John Tidball, Anniston, AL 7:17 CST, 10/1/15