AT&T
Reviews and Complaints

Have continuous service calls due to equipment not working, had 5 technicians out in December, 2015. 2016 starting out with yet another service call. Billing department has lied and bills goes up almost every month. The bill is suppose to be the same for a specified period of time, but they lie. We are about to change companies again, they are not much better. Also, call center is in another country and those people do not listen. It is sad when we have unemployed people in the US and we send our work out of the country.

Called AT&T sales service on 12/2/2015 and checked the promotions and sales rep gave a monthly service fee of $42/- for 45mbps speed with waived installation fee(99) and waived equipment fee(7/month).

Got suspension notice on Jan 11th that if 120.01 is not paid by Jan 11th service will be suspended. As customer service was closed opted to chat online and they di dnpt even had my correct email address to send bill.
Called on Jan 14th and spoke to 4 different departments payments/Billing/AR and customer service. The outcome was custmer rep will file a dispute after realizing I never received any form of communication to go through the sales rep recording. Told me that after 5 business days someone will contact me.
No one contacted till 1/25/16, called the customer service and rep said customer relationship team will take care.
Please note since 1/11/16 no service was active, after taking out the late fee and installation charges when I asked to remove the charges for service not active transferred to AR department and rep said they will not adjust the total. Talked to manager and same answer and finally disconnected the service.
Final bill be arriving in 14days which is Feb8th of 2016.
Waiting on the bill to see what my charges are compared to what I signed up for.

I purchased a telephone for a Christmas gift this past year. The telephone came with a free Android pad. It was a high pressure sell and I was not advised of a fourteen day period to cancel any devices that are activated. In fact, I was advised that I could deactivate a device at anytime. Of course, the fourteen day period expired and I contacted ATT about canceling the activation on the tablet. I was advised that there was a $140.00 deactivation fee and I should have been aware of the fourteen day "Buyers Remorse Period". I was even advised that ATT sent an E-mail, "that my have gone to spam", advising of this period. I have learned that ATT does not care about customer satisfaction and certainly is not the place to purchase gifts in the future. Further I learned that if you do not partake in one of the ATT television packages, you are not offered the same telephone packages that are available. I intend on leaving ATT and switching to another provider on the first day it is financially feasible.

01/18/2016 my daughter contacted me stated that their Internet service was disconnected, I pulled up her billing statement on line and payment was current and due 01/21/2016. I called customer service, and was advised that on 01/16/16 an ATT customer service rep Matthew Breasden had placed a service transfer order and it was showing up on my daughters account. This is absolutely incorrect! I end that hour long conversation with a manager by the name of Jeremy, he got the issue resolved, gave me a ticket number, and my daughter advised me later that the Internet was working. On 1/19/2016, my daughters roommate returned to the apartment to take on online quiz and found that the Internet was not working, so she texted me. Once again, I called customer service spent 45 minutes on the phone this time however there was not resolution this time even after speaking to a manager by the name of Robert, who advised me that there was another ticket opened to correct the service address and was set to be done by 01/22/2016. After looking further into the situation, I was advised that this was not a service issue but appeared to be a technical issue. Robert assured me that he would contact my daughter to have her do some trouble shooting before he sent a technician. I spoke to my daughter about 4p, and she advised me that she had not recd a phone call from att. As of almost 8p cst on 01/19/2016, my daughter informed me that her Internet still was not working. This is completely unacceptable to me, as my daughter and roommate are college students and depend on the Internet to complete online classes or quizzes, without this they cannot get there school work completed. Both go to school and work therefore cannot wait around all day for a technician. I live 1.5 hours away. I expect this issue to be resolved quickly and I expect to receive some sort of credit on her account for this inconvenience that one of your representatives caused. Account # [protected]

I added a cell phone to my U-verse acct. The cell phone arrived with a temporary number I took the cell phone to the humble at &t store to get a my number ported over. The rep. In the store called their support team who instead of porting the number over cancelled the temp line, open a new line with my phone number. I received a cancellation & early termination fees of 576.00 on my bill that took them a month or more to fix after running back and forth to the store. In September I received another bill where there was a 400 dollar charge for both lines totaling 800.00 plus other fees. The store said now the system sees me as a risk and now wants to charge me a deposit. First all I didn't cancel the line the rep. Cancelled the line and caused all these problems. My service has been cancelled and more charges for the equipment and fees . Now I have a bill around [protected] dollars. None of this is my fault but the representative in the support team of the At&T store. I have been trying get this corrected and it has been a horrible experience. Here is January and this is not settle. I am at my end in what to do about this account. When I go into the store they say they are still working on it. I don't even know where to take the equipment I surely do not want to send it in and they say they didn't receive it. My name is Debbie Blackman the date this started was in June 2015 account number [protected]. My desired results is for them to remove these charges. Then give me my true final bill and I will pay that.

You randomly chose to add $91 dollars to my bill. Saying there is a 2year contract fee...why on God's green earth would I pay you money for your entering me into slavery to you for 2 years? I have been a loyal ATT customer for over 50 years and feel that I have been treated like crap. I had loyalty and stayed with you because the service was acceptable- on cell- for the last 20 odd years. However, this is disgusting. Hidden charges are not the way to run a business. I find your internet home service AWFUL, but stayed because the devil himself is better than Comcast. I hope you realize that as soon as possible I will change providers. I despise the way you treat loyalty.

Lo estuve esperando al tecnico desde las 830am asta las 1230pm y nunca fue a mi casa a tocar ni me ablo estava afuera por 30min y luego me mandaron un tex que no pudo entrar a mi propiedad. Fue mentira yo sali 3 veses afuera y el estava ablando por telefono por media hora. Y yo estoy molesta porque trabajo de noche y asta horita no e dormido y entro a las 8pm no es justo y quiero que se comuniquen con migo porque quiero cancelar el servicio con ustedes porque no es la primera cosa que asen mal.

ATT installing new GigaPower services in San Antonio Texas. Not using existing ATT right of way. They chose to route thru peoples yard. Basically told property owners we don't care and not only tore up lawns but hogged all the right of way in front and back of the homes so other company's wanting to provide service in the future will not have access. Is it good business to piss off the people you will try to sell service to. That's the old Bell telephone way. You can change the name but its still the same.

Getting your cell phone unlocked by AT&T is a complete hassle. I have recently purchased two new phones from them & wanted to give my other smart phone to my mother (who had a cheap phone from Consumer Cellular) because the one she had was broken. After recharging & reprogramming my old phone I then realized that AT&T has it locked & it is going to take 24 to 48 hours for them to unlock it. What gives them the right to keep a phone locked that has been paid for & is not owned by them. Looks to me it is about these large companies worried about loosing a dime when we as consumers are already getting overcharged for their products.

12/10/15 After 5 attempts of correcting my father-in-laws bill that was consistently $50 overcharged each month (going into the store each time to correct), we finally gave up and told them we were cancelling the service. In doing so, they proceeded to call the corporate office and tried to coax us into staying with them by offering incentives (gift cards, etc.), but after going through this so many times we felt the history showed it would happen again and we were paying too much to begin with. Corporate tried to say, he would have to pay an "early termination fee, " but the store manager corrected the corporate representative and told them he was not in a promotional program and it should be waived so after waiting for this to be resolved, we asked that his service be disconnected in "two days." We left the store and proceeded to his home and found out he was immediately shut off that day! The repercussions in doing this were that he lost his land line FOREVER which he had for 50 years because it was disconnected before the next company hooked him up and my 85 year old father in law had no phone service for 4 days! I called AT & T Verse and talked to them about their mishap and they told me he would have to pay a $49.99 activation fee to hook back up if he wanted it. Really? They unhooked him before we asked them to do so! Another mistake on there part, but not surprising to us as they show total disregard and lack of organization. The story doesn't end there! My father-in-law just received his bill for last month and it includes an early activation fee of $165 and a full month that is again $50 more than it should be! If this doesn't make an 85 year old man's blood pressure go up, I don't know what does? Guess where we have to go today? Back to the store to argue a charge that we already have take care of.

I made an online payment arrangement with AT&T. I recently changed banks from Frost to Bank of America. Due to being with AT&T or so long I had a feeling something would go wrong so I even called back to verify that they take the payment from the proper account and of course they did not. They took it from Frost. I do not worry with it thinking it was done properly because I called to make darn sure they had it right. I start getting calls from AT&T while i am in court which is what I do for a living. I couldn't call back until that evening which I did and I told her I would call back to provide the new account number again the next day because I was driving. However, out of fear they would turn the services off, I went ahead and re-paid the payment with the proper account. In the meantime, due to Christmas I made a payment arrangement for the new bill for the end of the month. So after I made the payment I checked to make sure the arrangement was still there and it was but due to the history I snapshotted the page to prove it. So AT&T never calls back, I called to confirm the payment being made and that the Frost account was removed and nobody tells me anything otherwise. This morning my services were off. They now say when that happened it voided the arrangement although I took photos o arrangement still showing and when I called in the automated system said I had an arrangement. I explained all of this to 2 managers and corporate offices along with my being a 5 year customer and it being Christmas, they still demanded a $327 payment which I was forced to make because I need the phone to work to pay them. They did not care that it took Christmas gifts from my children, or that they knew they would get the money in less than one week because I paid for 5 years, a lot of money, they didn't care that I had just paid $301 a few days ago. Nothing mattered. I told them I have 5 cell phones, iPad, cable at mine and my daughters apartment as well as cable and I would be changing providers and they did not care. I ended the call with the nearly $1, 000 a month they get from me clearly means nothing to lose but all of little people that mean nothing are the reason they have jobs so when we are all gone and they lose jobs they will with they had extended the payment one week for 5 year customers.

I bought an iPhone and an iPad mini in Sep. I was told, in response to my specific question, that I could pay off the balance on the iPad online after my first bill. I did so with a credit card in October. The following month, the installment plan was 'reestablished' and my account balance was credited with the amount of the iPad payoff. I have been on the phone with AT&T over 2 months for a total of nearly 6 hours; they will not stop the installment plan and apply the money I sent in October to pay off the iPad mini. They lied and their customer service is the worst I have encountered in all my 61 years. They gave me a 'case number' and promised to call within 5-7 business days the last time I talked with them, 2 weeks ago. Number: CM20151202_[protected]. Like so many other thing with this rotten company, I'm guessing the case number is as bogus as their promise to provide great service. What a scam!

In Nov they called with a special deal to combine the business line, Direct TV and they included a cell phone. They set up the account under a residential account after telling them twice it was a business account. They never installed nothing and the cell phone was sent back. A month later they send a bill for $300.00. Two months later the bill is $982.00 FOR NO SERVICES PROVIDED. We have spent three days trying to get this straightened out. I give them the account number and they give me the run around from customer service, billing, billing cell phone, billing direct tv. This was enough to make me change all my accounts to a different company. I will never use AT&T or direct TV again. Life long customer lost. The worst customer service in my life.

Confused? When exactly did ro min. Start expiring? I've been with att since they were motorola and then cingular now att. Back then their commercials ads were "rollovers" never expire! I too downgraded from 750 to 450 with over 5000 ro mins. They took all of them! Until i pitched a fit and got back 1400... And because i've been with them since the beginning i'm grandfathered in with unlimited data. So the new scam is to send me txt messages that i've used all my 450 mins. And for the next week or so i'm using my ro mins. That's a crock of crap.This happens 3 months in a row and each mo. They take about 500 ro mins. They try to get me to upgrade to a higher plan for more minutes and yes... More money. Att is the worst! U-verse even worse!

I am getting a collection notice from FCSI stating that I owe you $351.09. This debt was regarding a I phone style 5 that my daughter decided to get from a store here in Anchorage, Alaska. The amount still owed was $351.09 My daughter returned the phone to your store in the Tiquatno Center in the Muldoon area here in Anchorage, Alaska. After my daughter returned the phone, I didn't get any more billings. Now I am getting these collection notices. I told my daughter she needs to resolve this issue. This amount was related to her phone [protected]. I decided to combine our billings to reduce the cost which should have been $160 per month. I did not agree to take over this phone cost for the I phone 5. I need you to look into this bill since after my daughter returned the phone, I did not get any other billings from AT&T

Promised up to 18mbps download speed when AT&T admitted they know I will never be able to receive anywhere near that speed because of the way they installed the lines in my neighborhood. This is an oversimplification of the problem but in reality it is their fault I can't get this speed. They refuse to give me a discount based on the speed I am actually getting. So I am paying $42 a month for a speed I'm not getting, but this is the same amount everyone who is getting that speed is paying. I asked for a slight discount so I am paying for what I am getting, but they refused, even after speaking to a supervisor. I feel to get more money they intentionally deceive customers, they know not everyone will get the speeds they promise and yet they still charge them a higher rate. I don't mind paying for what I am actually getting but I don't think it is fair I have to pay the same rate for 16mbps as people who are getting 18mbps. 11/2015

Our cable and internet went down last Thursday, it is Tuesday now and we still have no internet or cable. With a family that both parents work, one child in college and another one working full time we are busy. Our service gets scheduled to be fix a technician is to arrive between the hours of 4pm-10pm on a Friday night - otherwise we would have to miss work. So we wait around all night instead of going out to enjoy dinner and some drinks after a long week. Technician never showed up, never called. So I call Saturday morning, looking forward to having a fun day off. Get on the phone most of the morning with incompetient tech support and I get scheduled another apt for the afternoon. I ask why would I not get put on the morning since the technician never showed up. The policies and procedures make no sense to anyone with a brain. So turns out I wait all day, they did not get to my house in the morning. A technician shows up on Saturday and puts in all new wiring and states that an Engineer is coming out to fix a problem with a large hole that was dug down the street. So no one showed up to the hole to fixed it that night. Sunday we get on the phone again, can't believe they didn't get fixed last night. Football is about to come on and we have no cable and no internet...thank goodness we have a different cell phone provider. So our 4 Technician shows up and says out he can't believe they have not gotten this resolved and does something and it comes back on again. Monday comes and guess what, cable is again not working and we are beyond belief that a Company can operate this way. Guest what the Customer service person I spoke with said don't worry we will not charge you for the days the service is not working...well no kidding. One of the worse things to say when your service is so messed up and by now we are switching services just because we feel they are stupid and not handling anything professionally or with brains in their heads. We are happy until the following day Monday again it goes off and a technician comes out. It may be your modem, well there is a thought so all this and not one of them prior mentioned this. But guess what...he doesn't carry modems with him, only the service guys do. Well that is great, again you did not preform to even close to our expectations of a service we pay over 200.00 to each month sometimes closer to $300.00 so I can't believe I pay these clowns for a service. So now it is Tuesday and we have a new modem, easy fix but are still left wondering what the heck just happened to our days that AT&T ruined due to their horrible service and bad policies. Happy now to have the service I pay for...not sure I can continue to do business with them based upon the way they handled our service issues. If your technicians do not fix the problem, you should at least have the house on the first scheduled apt the following day. I would think a person would be on staff for these very issues. Get some good help otherwise I am sure you will lose more business.

last month I contacted att to pay the phone bill and have them remove my wife's phone and various other services as she has passed and no longer needs them . while speaking to the rep on the phone I inquired as to how much my total bill would be for just one phone and was told it would be $45. for everything . I asked again if that was what the total bill would be, including everything, no surprises, no hidden fees, no b.s. and was told $45 dollars is exactly what my bill would be, every month . fast forward one month and today I go to pay the bill and they want me to pay $59.82 . I call them and ask them how they think they can justify adding the extra amount to an agreement that they made with me last month and I am told it is for taxes and fees . I explain to the att rep that last month I was told it would be $45. and no more and if she doesn't believe me she can go to their phone recording records and hear it for herself . I explain that one side in a contractual agreement cannot unilaterally change a contract and that bait and switch is not only morally and ethically wrong it is also illegal . the rep then asks if I would like to talk to her supervisor, to which I reply, no, I just want to pay the agreed upon amount and get on with doing something more productive with my time . I hope some lawyers get wind of this bait and switch nonsense and eat them for lunch .