AT&T
Reviews and Complaints

In February 2022 during an online chat with a representative of AT&T I was approached with an offer for an iphone 12 with the total price being $180 paid at $5 a month. During this conversation I specifically asked if I decided to leave AT&T I would only have to pay the 180$ minus the $5 monthly payments I had already made. I was told yes that is correct. I went a step further and said if the Iphone 12 is only $180 total and I only have to pay the remainder of that total if I leave AT&T before the phone is paid in full, I will take one. Again, I was told yes that is correct. I went online today to pay off the device and it shows I owe $547.47. After speaking to numerous employees, I was told by a manager named Aaron that they do not have to honor what was told to me on the chat because the employee made a mistake. I however before agreeing to the upgrade proceeded with due diligence and relied on what I was told by the AT&T employee, and I agreed to the upgrade based completely on what I was told by the employee. I am more than happy to pay the amount for the device that I was quoted, however I should not have to pay for a mistake or even worse deceptive sales practices by an AT&T employee. I have a copy of the chat transcript from AT&T showing exactly what I was before purchasing the phone.

On October 30, 2022, I was in Walmart in Lawrenceville GA, where a sales rep from AT&T approached me about switching my phone service to AT&T. I stated to the rep (Flynn) I'm currently with Metro PCS and I pay $126.00 a month for 3 lines unlimted services. The rep begin to tell me he can offer me the same monthly payments with unlimted services as well. Flynn then begin to show me AT&T phones, which will be a charge of $35.00 per line and with the model A23 phone, AT&T will charge me $8 dollars per phone an additonal to the $35.00. The total amount each month will be $128.00 including Auto Pay discount. If I wanted to op-out of the Auto-Pay, that will increase my monthly bill to $154.00 a month. So therefore, I agreed to do the auto-pay as long as my bill will be $128.00 a month. Flynn aslo mention my daughter can qualify for an addtional discount because she's a college student which can lower your bill by $10.00 each line every month.

I asked Flynn how long to I have, if I decided to stay with MetroPCS and Flynn stated 30 days. Flynn order the phones and advised me they will be deliver in 3 to 4 business days.

Received my first monthly statement from AT&T and its $484.00 for Oct/Nov and including a $35.00 per lines activation fees. I spoke with a customer service rep at AT&T and they stated I can't return the phones because they only allow a 14 days grace period. I explained to them thats not what was told to me by the sales rep. Basically AT&T stated, the sales rep doesn't work for them and there's nothing they can do about it. I will have to pay $1100 to pay for the phones if I decide to cancel the plan. Come to find out the sales rep order a $600.00 S20 galaxy, which I never order, however, Flynn told me all 3 phones cost $299.00. This is unethical and deceptive sales practices. I would like to return all 3 phones and cancel my wirless services with AT&T effective immediatley without having to pay $1,100 for a lied that was told to me by their sales reps. This is unlawful and consumers have rights to protect themselves from predatory sales tactics.

At this point, I can't even remember exactly when the original situation started. I do know that I have called many times about this. The situation is that approximately 3 years ago around Mother's Day I went to AT&T and got service on 2 iPhone. After around 6 months to a year later, I called and ordered an iPhone 14 Promax. I lived in a high crime area so when I ordered it, I requested it to be shipped to the store. They said they would. About a week later, I get a call from a delivery driver telling me he left a package outside my door. Mind you, I have an outside security door, so it was left on the street. When I finally arrived home, there was no package. I now have a negative credit report for $1099.00 for a phone I never received. The last representative I spoke with said it would be dealt with and I didn't owe the money. I'm not paying for something I did not receive.

I can't add minutes to my prepaid virtualprepaidminutes.com, card says there may be a security block on the card. The credit card company says that isn't the case. I tried another credit card, same thing. I have a very high credit limit, and very little balances, so that's not an issue.

AT&T has NO customer telephone number that actually takes calls regarding problems and their website doesn't accept comments, even though there's a box to fill out, it doesn't go through. I and many others have had the same problems, apparently ongoing for quite a long time.

Some of us have had charges on our credit cards, even though no minutes were added.

At walmart they had a salesman from att and he said the service was better than xfinity and that I would have better and faster internet wich comes to show it was a scam and a lie I called them when I first got my service in august and told the I can watch tv the internet is getting stuck and the girl reset the system this issue continue to happen I called the net day and on of the repersenitives said oh thats because we still dont have the fast internet in your area and I said to her so why did the sales man at walmart tell me they did she advise im not sure why he lied so ive been callinf to get my full refund from inception date and every time I call them its on the way and im still waiting I spoke to a ken on november 23 he advised that it was going to be process now I speak to a supervisior and he said o I cant help you with that I recived a bill with a credit 114.46 and never got the credit as well which that was for the last payment I made befor if I didconected my service and that because I went bac to xfinity can some one help mee get my tottal refun from inseption date the are selling a like just to make the sale and thats not right

Been going on for 3 1/2 months ! AT&T first wouldn't put the ACP credit on phone, wanted money first. Tired of the arguing, switched carriers , but phone locked. Won't do that until I pay for service for another 6 months ! When they don't like what saying on their end ; they hang up. Also dealing w / a phone for a disabled emergency phone ! When made a complaint to ACP government website, AT&T was contacted. At that point they still didn't fix , but took away daughter's phone #. Yet another excuse why they can't unlock phone ! AT&T IS the WORSE cell phone carrier in the USA ! Not to mention discriminatory !

We have called AT @ T (4-5 times min ) in the last two weeks to cancel our landline service of $95/month in Barefoot Bay Florida.. They ask questions and questions , and then say oh we will shut off phone today, and the next day they lost cancellation order.needed this code or that c

ode..a new bs reason every day because they dont want you to cancel.

Please again cancel our serivce that we have spent atleast 4 hours trying to disconnect after 26 years..They claim everyday they lost or every reason to not cancel..

Please we have called the Tv station and have not heard back yet.

At @ T is a total scam...Shut phone off today.

I have had billing issues since my phones were purchased in 2020, after filing a complaint I was contacted and assured the issues were resolved in 2021. I am now trying to change phone carriers for all 4 phones on my account and they are telling me that I owe 6 months of installments on a free phone, they are showing 3 of the 4 phones that were purchased the same day are paid off but 1 phone still has 6 months of installments and this was a BOGO deal. This is an error and I can not seem to get anywhere with customer service or management.

I subscribed For at&t TV, Internet, and Phone services a few months ago and each Month My Bill creeps Up a few dollars on my bill The Direct TV stream Insisted I go with auto pay which I dont prefer Because of This very fact They Phantom Bill customers each Month, This Month I pay The DTVS on The 8th of the month in cash which we all agreed To The store person was Beverly G. as the receipt showed on 11/21 I was stilled Billed and The amount was taken directly from my prepaid Credit Card which caused It To Be over drawn and over My Credit Limit when I take The proof to The place I had paid The bill earlier I was Told by The same place I had paid they Could do Nothing about it? What kind Of Business is That? I have Been so confused By AT&T and it Practices But I can't get away! I really Need to Talk To someone I am recovering from a stroke earlier this year and Other Illness Kidney failure, Congestive Heart failure and Prostate Cancer. an I'm in a wheel Chair. Is there a person I can call and show Proof and get straight answers To questions I have and not have to navigate This maze Of operations That are here on the Net... I am so Confused!

Michael Maynard [protected] [protected]@aol.com

233 Sandstone Dr Hampton GA

Claim number NG13V054

Ticket number NG13ZY44

This is for a water main brake from house to meter. I would of been waiting all this time if i wasn't calling for response time. At&t tec number [protected] toke pictures on August 31 2022 and recipes has been delivered

I have been waiting for reimbursement for my damages since August

I gave Ansco and At&t all the information they needed.

They keep asking for more information

They look at the video and pictures of how much damages was done starting with the outside. No response about the reimbursement and to fix the yard damage that is still not fixed yet.

I have been getting double billed by AT&T and Directv since March 1, 2019 for almost $10,000. I have had a long standing account #[protected]. On March 1, 2019 account #[protected] was opened in my wife Susan's name. That account was not authorized and I have been paying on automatic bill pay on both accounts since march 2019. When I found out I called and closed #[protected] and clerk issued me a credit for three months payments which he said was the most he could refund. Calling and trying to get the rest of the money owed has been a nightmare. Log wait times, transfers, disconnects, sorry I can't help you.

I purchased a Galaxy Z Flip4 and protection case. Within the 30 days window, the phone dropped between my couch and the bezzle sustained a small dent that no longer allowed me to open the phone past a 45 degree angle. I called the AT&T Store in the Del Monte Shopping Center, Monterey, CA where I purchased the phone as well as Customer service support multiple times to receive assistance (exchange the poorly designed Z Flip4 phone for the S22 Ultra). I was told I was beyond the 14 days buyer remorse program, and the only option is to submit a claim to fix the phone. Also note, the sales rep told me I had 30 days to return the phone, not 14. I do not want a poorly made phone that is subjected to malfunction if accidently dropped within the 3 year contract. I asked if some type of exception could be made because I have been a long time customer who spends over 4K annually. The manager at the purchasing store named Jose was very rude and not willing to make an exception. Customer Service on the phone explained that the purchasing store could change the POS date to assist. I should not be forced to keep a poorly made phone. Can someone help to make this right?

Thought I'd share the latest screwing I got from AT&T. The card I mentioned doesn't allow me to get the cash back. It's a bad case of my way or the highway. Sent the following to numerous newspapers.

Letters to the Editor.

Re: 100% Disabled veteran being treated badly by AT&T.

11-18-22

Dear Editor,

There is a way to be treated and a way not to be treated; unfortunately for me I’ve been treated badly for weeks by AT&T.

I don’t know about anyone else but I long for the old days when doing business wasn’t such a hassle. Now we have long waits on hold listening to recording after recording ultimately being ignored and forced to hang up.

The not so funny thing was having to buy a cell phone when AT&T didn’t turn on my landline service with my new phone number at my new house and lied about me canceling it. I had no Internet or any phone service for a few days until I was forced to by the cell phone. Being on a 100%VA disability I can’t go without a phone so, I got a new Internet service and filled a complaint with the Better Business Bureau after getting the runaround by numerous people at AT&T who blew off my complaint about never getting the service.

After numerous emails back and forth with both parties I was told I would be given a refund of $212.27 after being charged for services I never got.

Well to add insult to injury, I received a charge card from AT&T saying this was my refund that will expire 05/23. To say that I was extremely outraged would be an understatement. I am supposed to go on line to activate the card or call, both of which I hate. What I expected was a check so, I said as much and just sent it to the AT&T Office of the President that kept giving me the runaround for weeks and sent off a copy to the BBB. This is not how you do business.

Gregory J. Topliff

I'm complaining about at&t 2 years ago was approached by a salesman for at&t convinced me to change carries. He told me my bill would be cheaper and I would get a discount for my husband being in the military which I never got. The phone was a used phone which he switched without me seeing him do it I met him at bob evens restaurant he pulled a switch on me he took my phone and left me his, I should have watched him closer I called and complained about him nothing was never done I had a number for him, and I called him several times with no ans. When I got a hold of someone from at&t they told me my phone was at the ware house I called the warehouse to see if to see if I could get the phone back they said no... My phone was a better phone I still owed 700.00 on it now they are trying to collect for the free phone.. Buy the way my phone bill just kept going up... The phone was not in a box, and it was not new. Also they said they would give me 200.00 dollars. To do anything with it I wanted which I never got. The just continued to lie to me they need to pay me for my phone but at this point I just want this over with donna harris

Went into AT&T in May to inquire about a hot spot box. Was advised by sales rep that my bill would not increase due to my plan being unlimited. Started to receive emails immediately that I was over my data limit and would be charged 10.00 per day. I called AT&T 07/17/22 and spoke to the representative who advised me that it was an error. I continued to receive the overage charge emails, and called AT&T back 5 additional times, with a request for a supervisor to call me back, I opened a service ticket with them on 07/24 case id CM20220725_[protected] with the request that someone call me back. On 07/27 I called, spoke with a representative who advise that I should have never been told that my plan was unlimited on the hot spot that I should return it and purchase another phone and phone line for 30 per month. That the phone would be a one-time charge of 31.72. I agreed. However, my bill continued to increase monthly May bill was 392.19, June was 656.48, July was 915.47, I continued to call AT&T to get the account corrected a supervisor never called me back regarding my case id. I Cancelled my AT7T plan 08/22/22, Att then charged me 482.90.11/14/22 received a collection letter for 482.90. I called AT&T 11/14/22 and was finally advised that I was being charged for the phone purchased on 07/27/22 since I closed my account with AT&T, because it was a promotional phone. I was never advised of this promotion or charges for the phone. I requested to return the phone that has not been used but was told that it was too late because my AT&T account was closed and there is only a 14-day return policy. How could I return it if I didn't know about the charges.

June 19 I went to the AT&T store in Taylor, TX. I was interested in a watch that was elderly compatible, monitor heart rate, notify someone in case of emergency. The young man explained it all to me with the understanding that if I wasn't completely satisfied with it I could return within 14 days with no questions asked. I returned the watch and received a credit of $172.22 back to my bank account.

The end of things? Oh, no. On Aug 14 I received a message from AT&T stating my account was past due. What account? I went to the store in Taylor and was told to call the customer loyalty department and it would be taken care of. I called, talked to Tamara and she told me sounded like a fraud issue. I filed a fraud claim and it was rejected. I called AT&T again, and again and again. I talked with an Ethan and assured it would be taken care of. It wasn't. Sept 2 I got another letter, called talked to a Tiana, a Dre, a Mary, a Melody and a Rita, and a Val. I was assured it would be taken care of. So today I get another letter stating my account had been cancelled due to non-payment. This is not very good customer service. Very disturturbing. Very unprofessional

AT&T had been advertising a free Samsung S22 phone with a trade-in of any Samsung phone, and I did this on March 3, 22, and later turned in my phone. The phone was not sent back to the company and I have not received credit for it, and am still getting charged monthly for it. I have talked to a manager numerous times with assurances I will get the money back we have paid. We have talked to 2 district managers who apologized and said we would get our money back. As of the October bill we have not received the money added to our bill.

At one point we were told we had to sign up for the unlimited plan, which was not discussed at the time of receiving the phone, and was never mentioned in commercials.

Account # [protected] for Leigh C. Hause

includes 4 cell lines

[protected]

[protected]

[protected]

[protected]

I have been a loyal AT & T customer for over 15 years.

In October 2020, during a promotional opportunity with AT&T Itraded in all 4 phones through Costco as permissible by AT &T. The trade-ins were equitable meaning thee were no extra charges due.

For the 1st year, At&T stated they never received 2 of the 4 phones but when we checked with the AT&T warehouse, it turns out they had all 4 phones in their possession by December 2020, but failed to report insystem all phones were received.

I have had to call AT&T every month beginning in November 2020 as they have been unable to apply the correct trade in discounts per line as agreed upon. In particular, the discount (trade in credits) that should be applied to 2 of the lines is NEVER properly configured that results in a call every month.

[protected]- trade in credit $23.34

[protected] trade in credit $23.34

Every monthly, I am total the matter is fixed and it never is resolved.

The monthly bill amount should be $190.00. I receive an electronic bill monthly for $237.67 which requires me to call them and stay on the phone for an hour for them to rest the bill to $190.00. Each supervisor I speak to always tells me that they have fixed the situation but the bill returns to $237.67 the next month

The case #s for this matter are below:

ICU-19456

ICU-SME 19455

Other cases numbers are 6471

These have been assigned to HYLA departments to secure the credits for research.

I purchased a phone one month ago through AT&T, everyday my service is extremely horrible. I’m not receiving all pf my phone calls and delayed text messages. I tested out my email account as well, I am not receiving all of my emails, I can’t log into my account for the airport as well. The issue isn’t resolved. I have also visited the store. On top of that they refused to let me use the gov plan for a discount on my account. The attachment below will be a follow of the browser not loading, sometimes the browser is extremely slow. This situation is causing me stress and anger, everyday I have to call them about the service not working.

Tonetta Mecail Webb

I was on the phone with two AT&T customer service representative today from 11:10am CT to 12:10pm CT. My initial concern was that I needed to suspend my service for another six months as I am a Peace Corps volunteer and will be living in Colombia for two years. When I first asked for this service in April, I was not told that it was something I could only do once. On this phone call, I was told that I could not do this again and there were other options for me to choose from. After choosing to have a pre-paid plan despite getting very insufficient information regarding my options, I was placed on hold for 30 minutes to transfer my plan. The agent kept telling me that she was still here and I expected that it would be completed at the end of the long wait. At the very end, I was informed that this transfer could not happen without me going to an AT&T store and the agent hung up on me without further notice. I live in a very small town in Colombia and cannot go to an AT&T store. I am very disappointed in AT&T's global accessibility, inflexibility with my situation (the agents kept trying to get me to cancel my service for paying the same price I would with service) as I only make $150 a month and cannot afford a $60 phone plan. Most of all, I am disappointed with AT&T's unprofessionalism especially toward a loyal customer.