I got ATT back in March an ATT Rep sales lady named Esperanza phone number [protected], came to my home and offered me a deal where I was PROMISED:
1. trade in my old IPhones for new Iphones and get $700 credit per trade-in
2. get better service from xfinity to ATT
3. get a $200 gift card (per trade-in)
3. remaining balance to be paid off at $4.99 per phone and my bill would be the same as current bill at the time... same price that I was paying at the time with my other company which was $120.
So, I quickly accepted and turned in my iPhones (which I was still paying at the time) but we had a small issue with one of the phones it was locked by other company and we had trouble crediting the four lines. That took a while as no one could figure out the reason, so a month passed and first bill
4-4-2024 was $415.39 I tried getting a hold of the REP and she said she would take care of it time passed nothing happened, and she said she had been ill then disappeared on me. After reaching out and not finding her another month passed and I got another bill for [protected] $263.61, so I proceeded to go to the nearest ATT store a in person and speak to the store manager there named Wendoly Abarca [protected] who also tried reaching out for me and gave me Esperanza's managers number, after several attempts he also failed to contact either one of us. then Wendy gave me a different Rep number Nick [protected]- who tried helping then also disappeared after a couple weeks and I now got a third bill in [protected] for $440.99. Another month passed I was overcharged yet another time for July $321.01. NO ONE is fixing the problem, and no one is taking accountability for my being lied to and overcharged time and time again. If this problem cannot be resolved I'd like to cancel ATT service and want my old phones back. I was given the run a round now for over 4 months.
Claimed loss: I have been overcharged four months straight. (overcharged)4-4-24 $415.39 -120 =295.<span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> $263.61 -120 =143.<span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> $440.99 -120 = 320.<span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> $321.01 -120 = 201.01Total overcharged = $961
Desired outcome: To be reimbursed for the 4months i was overcharge, lied to, tricked and having been ignored, given the run around way too many times, and had my service canceled 3 times for not having the money to pay an amount that i did not agree to.
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You were promised a $700 credit per trade-in, better service, a $200 gift card per trade-in, and a manageable payment plan. Instead, you've been facing issues with locked phones, disappearing representatives, and skyrocketing bills.
Your persistence in trying to resolve the issue is commendable, but it's unacceptable that no one has taken responsibility or provided a solution. Given the runaround you've been experiencing for over four months, it's understandable that you want to cancel the service and get your old phones back.
I hope AT&T addresses this issue promptly and provides the resolution you deserve. Stay strong, and continue to push for the fair treatment and resolution you were initially promised.