AT&T
Reviews and Complaints

Bottom line: AT&T (Bellsouth) "determined" that the line interference came from inside my house and charged me $90 without prior notification. At least, they could have fixed the problem or could have waived the fee because I was loyal customer of theirs for +/- 10 years.

The Full Story: I called AT&T (Bellsouth) about a noise interference on my telephone line and they checked it from their computer and determined there was a legitimate problem with the line, so they told me they would send out a technician to investigate. I have had similar problems with my phone line and they did the same thing. However, this time the technician came out and "determined" the problem was inside the house and left without fixing my line and then I get my bill at the end of the month that included a $90 trouble line determination fee. They never told me that there policy had changed and that I would have to pay this fee (if I didn't already have their "in-home maintence package") before sending out their technician. As you can imagine, I was rather upset about my bill, so I called them to resolve the issue and they offered me 50% reduction if I were to sign up for their "in-home maintence package" that day. I refused their offer because I didn't feel that I was obligated to pay for a service that neither benefited from nor agree to pay for the service beforehand. I then requested to speak with their manager on staff which I refused to sympathize with me. Because of their deceitful business practices and their unwillingness to work with a faithful customer for over 4 years, I told them that they would lose my business. After setup COX internet, I called back AT&T with the intentions to cancel my service. However, the customer representative persuaded me to stay and add the "in-home maintence package" and they would waive the $90 fee already incurred. A month later and the fee was still on my account and now I was paying for an "in-home maintence package" fee. In addition, I was charged late fees for not paying my whole bill. Well, I decided that I had enough and I called them back and confronted them on their customer service and why the $90 fee wasn't waived. They informed me that I could not receive the waiver because I refused their first offer two months earlier. That was it for me and I canceled my service with them at that time.

After placing my complaint with BBB, At&T called in an "attempt" to settle the dispute and here is my response to BBB: AT&T called me up to dispute my complaint and to defend their company business practice with me. I told them that I was not interested in debating the issue (especially being sick), but if he wanted to resolve the complaint I made, they could issue me the refund. However, they were not interested in meeting my request. My complaint is really not about the money, but the principle by which Bellsouth/AT&T has chosen to operate their business. Businesses (and their practices) must be transparent.

I ordered AT&T & asked that they keep my same phone #, after about 2 weeks I found that no one was calling, my family in Mobile called my neighbor to check on me, I assumed that something was wrong, not knowing that it was a new phone #. I was told that I did not have their service, they even told me that I had my old service, so after 3 calls, I called & got my old service back. I have been billed 4 months plus computer charges that I never had. I called repeatedly .never got any results, once I was connected to the fraud department!Then they turned it over to a collection agency who I mailed my present bill & the details of my abuse at the hands of AT%T, they drooped the case, & then the sorry AT&T hired another bill collecter! I was told that they do this often. They too dropped the case, then a third collection agency! I again mailed the paper work, but did not get a signature so they now have a bill on my credit report, how crooked id that! If anyone else has had a similar problem, please e mail me at [protected]@yahoo.com, as I am planning a lawsuit, this is simply a case of the most arragant & bully tactics that I have ever seen& I have seen a lot

For the last two months, I have being trying to remove from two of my ATT accounts a fraud long distance contracts that was created by a sub contractor company named nextlink comunication group inc. in which false names and signatures were made by their employees. This charges are now close to $600 on each account and I am still no getting any help from ATT customer service nor even getting in touch with the fraud department.

How can you help me?

Best Regards,
Jorge
[protected]

I reported my iPhone stolen on 1/13/10 to AT&T 800 number and on 1/14/10 to the Daytona Beach store. After calling AT&T to report the phone missing I was told it would cost me $700.00 to replace my phone.

Over Easter weekend I found out that my ex-husband had his iPhone stolen. I asked him where he got the phone and was informed it was the one he took from me. He told me that in February he took the my phone and had service put on the phone under his own account. He just walked in off of the street and AT&T never asked for a sales receipt nor did they even look to see if the phone was reported as stolen. After finding out what happened to my phone I contacted AT&T and was told it is not their responsiblity to see if a phone is stole or not. So they are only concerned about getting the new customer and making their current customer pay $700.00 for another phone. According to the police and AT&T $700.00 is a felony charge neither the police nor AT&T would help me retrieve my phone. I also found out that AT&T local store in Daytona Beach, accessed my account and printed my ex-husband off a copy of my receipt so he would have one. It had my name on it and my account had a passcode on it and the Daytona Beach AT&T did not even verify that code, AT&T does not care about security on any ones account.

If AT&T and other carriers would just verify if a phone was stolen or not, the theft of cell phones would go down. So instead of AT&T helping a customer that has been with them for years. They told me they would give me a $80.00 credit or a cheaper phone.

I personally feel that if everyone that has ever had an expensive phone stolen and has the police report and notified their carrier started a class action law suit against the cell phone providers that our phones would once again be safe, but then again it would cut into the executives bottom line if they had to be responsible business people and look out for their customers.

If any attorney would be interested in handling this case please contact me at the above number. I am sorry, but I don't have another $700.00 to buy another iPhone and I am stuck paying for a line that I can't even use. I think it is time that we took back what is ours and make the providers responsible for selling service on stolen property.

We went to U-verse; everything I have is with AT&T. I was having trouble with my router and my tv was freezing and losing internet; called 3 times & they were nice to try to help and said if it happened again, they'd send a service tech. 4th time came and for the first time they asked for my special id # my favorite restaurant (changes every day) and because I couldn't give them them, they wouldn't help me! Called DirectTV immediately. Then tried to get someone to give me back my old att dsl modem line back & I finally gave up; was ready to get rid of landline and internet & my husband took over, 7 calls later with 3 missed appts (they didn't show) a very nice young man, Justin Hadokowitz employee #D jhd750 finally came and fixed my uverse router. I now have internet after being without it for 1 month with many calls trying to get the service. Don't ever go Uverse, you can never leave it!

Our company used AT&T for its business phone lines for several years. An AT&T sales representative contacted us to suggest a new and lower cost service towards the end of the contract. Our employee repeatedly and specifically asked the AT&T sales representative if this would alter or extend the contract in any way and was assured by said AT&T sales representative that it would not and we could cancel any time. Our business moved to new offices several months later and attempted to cancel the contract. We were informed that we were now under a new contract and assessed a $1300 penalty. We refused to pay and demanded proof of contract in writing. AT&T customer service never contacted us on the issue and instead turned the issue over to a collection agency.

We informed the collection agency of the situation and explained their deceptive practice. We will now work with D&B and business credit agencies to defend our credit rating. Most importantly we will inform our clients of this situation and work to ensure others do not face the same inconvenience. You would think with the high volume of similar complaints against AT&T that their management would realize deceptive business practices lead to unhappy customers. Unhappy customers typically leave and tell others why. As the complaints pile up customer acquisition and revenue decline. It's simple math and its bad business.

I get multi calls from phone # [protected] every day & night. They do not stop.I have called them back & ask they not csall. I have a terminal ill husband & a ringing phone wakes him after pain meds. They will not ID themselves. They say they will remove my number. But they don't/ I have rerceived 12-15 calls in 1 day. this is hassassment & cruel. I want to press charges against them. Please stop them. My husband has little time left. They are driving me crazy. Thanks. Beverly J. Sidell [protected].

I agree with the other reviewers and complaints on here. I also live and use my cell phone in the Cincinnati, Ohio/Northern Kentucky area and am very dissatisfied with AT&T's 3G Wireless service and Customer service. I have gone through two Motorola 3G phones already and am still having the same problems- poor voice quality where there is static, crackling, and interference when I try to make a call, many times the call won't even connect, a lot of dropped calls, text and voice messages that won't come through for several hours, many dead zones, and slow internet. I pay over $110 per month for their bad service. I have called their tech and customer support several times, but nothing is ever done to fix the problems. A trouble ticket is opened but the problems are still ocurring, and from what I'm reading online, many other people are having the same issues with them. When is AT&T going to get with the program and fix these problems? It is getting old. I rely on my phone for business and if their network is going to be that unreliable, I'm going to have to switch to another provider.

Every time I open my AT&T I see the "Yahoo News" homepage with all it's liberal garbage praising everything the Socialist Democrats do and complaining about the Constitutional Republicans. It's REALLY annoying and I wish they would stop using the very liberal and Socialist "Associated Press" for their news. PLEASE complain to AT&T / Yahoo / AP . I have complained and see no change so am looking for a new ISP.

My parents have been loyal customers of AT&T since 1993. Recently they purchased a new vehicle with built-in mobile BT connections. So they wanted to upgrade their phone to a BT model. They were told that they could not upgrade their phone until the current contract was over. They weren't offered a new contract (which would have been bad anyway), they were told it simply could not be done. They were only asking to purchase a new phone, at full price, and transfer their existing service to the new phone. So they are going to wait for their current contract to end then they are switching carriers. Way to go AT&T!

i am a 69 yr old female living on a fixed income of $692. 00 a month. i have to cut corners to afford uverse.
i have had uverse for almost two years now. i'm not behind on my bill either. i pay my bill on time.
i fixin to move to another apartment at the same address. when i called uverse to have it transfered on my move it date, they told me i could not get it transfered because i dont have CREDIT card. i have a DEBIT card. i DO NOT want a CREDIT card. they need the credit card as security for the equiptment and incase i run off leaving the hanging with a bill.
for God sake, i'm just moving across the court yard, and look at the length of time of service and my payment record. i have a cell phone with att. i may as well cut the service with that too and try for a new provider.
if there is anyway this can be resolved please contact me at [protected]@yahoo.com

I am complaining about the complete lack of regard for customers that At&t exhibits. Today, my cell phone (purchased at At&t), went completely crazy, would not text, or dial out. I contacted the customer service on my phone and after a battery of tests, the phone was determined to be a bust. The gentleman told me I would have to get another phone. He began to transfer me to an insurance representative, when I advised that I also have this for my job, and needed a phone today, not 2-3 days from now. The gentleman told me I could go to the at&t store and get a replacement phone with the same or comparable features now. I thanked him and went to my store in Elizabethtown, KY. I first spoke with a gentleman named Tim (who I later discovered was the store manager), and he told me that they could not and would not give me a replacement phone. He stated he would let me use their phone since mine was out of service to speak to the insurance department (how thoughtful). He then dialed a number and gave me the phone. Come to find out, it was a warranty department, not the insurance department like he said. After going through the same story with them, they then said I needed to speak to the Insurance replacement division. I said I thought I was, and the manager at the store says it is the same thing. The person on the phone transferred me to the insurance who then finished working on the issue, but stated it would be 24-48 hours before I would have a phone. When I expressed the same concern as I have voiced to the three other individuals, she stated that all she could do was mail the phone, but in most instances, at&t provides a loaner or a go phone at least until the replacement phone comes in. I thanked her for the information although expressing it is ridiculous that one pays insurance for a phone, and monthly service, but can't even have service even if part of their job. I got off the phone and approached Tim and a sales representative named Emily, expressing my need for a loaner phone again. Both stated they would not be able to give me a phone to use, but that I was welcome to buy another go phone as a back up. I asked so I need to buy two phones, the insurance deductible for one, and another phone. Tim stated yes. I expressed that my job requires a phone and there is life and death work in my field. He stated he understood, so I asked to please explain how he understood that the company he is representing has horrible customer service and doesn't care about the needs of it's customers. He said that was not the case. He advised that there was nothing they could or would do, so I thanked them for service that sucked and left. I am thoroughly not impressed with their customer service at all!

Do not do business with at&t, you will regret it and it will cost you. I had previously been a customer of at&t for over 15 years, back in the days of southwestern bell, and never had any issues. I left only because I received a better rate. So, when my current phone/internet/cable company raised my rates by 30% I started looking around for alternative services. When I received a call offering a bundle for around $100 with all my current services and over $200 worth of rebates so I would not have any intial out of pocket charges. I jumped at the offer.

First, when the tech installed my phone he damaged the primary line to the point it was no longer functional and had to install my phone service on a secondary line only. The problem with that was the primary line was were my desk was located, thus he could not setup my dsl service unless I moved my computer from the family room to my bedroom where the second line was. Which was a major issue. When I contacted att to discuss the issue they told me it was my problem and would have to working phone line in this room or pay for one of their service techs to install a new line. I ended up replacing the line myself in under 20 minutes and for less than $20. They never took responsibility for the damaged cause by their service tech. However, they did offer to have a tech come out an look at the line. He never showed up.

Second, on the day of the installation of my phone/supposed installation of dsl the direct tv installation was suppose to take place, but the tech never showed up. Keep in mind I confirmed all appointment that morning and was told all services would be installed that day. After a number of phone calls the staff was never able to find an order for the direct tv service.

I received my first months bill from att and was charged for phone and internet service (Remember the service was never setup). The rep did remove the internet charges, but not the equipment charges as I later found out. But I was being charged $40 for the phone service which I was quoted a previous price of $19.99 in the bundle deal. If you check their website, they are still advertising this same phone rate service at the time of this posting, without the bundle. When I explained to the rep there was an additional charge for a service I did not request, the request was just basic phone service, it cost me 16.99 to have the 4.99 service removed. I paid the phone bill and service charge of 56.99, because I was told I would still get my rebate to cover all the cost.

After several more calls I still have an outstanding balance of $99 pending a claim that was filed thru the rep and will not be able to have my internet service until I pay the $99 for equipment promised to me for free or until the claim has been finalized. Which can take up to 3 months. Fortunately, I never cancelled my current internet/cable service. At this point I am stuck with att until this issue is resolve, but I will definately return to my original provider.

I expect premimum service and if I have to pay for it, then so be it.

I have told a number of friends and coworkers who were planning to switch to att and after hearing of my experience they all decided to go with another company.

Some job att, you have already lost 6 potential customer in temple, tx due to poor customer relations, how many more will it take before you take action?

Take it from an ex-customer: If you enjoy POOR customer service, then you will really enjoy the ATT UVERSE service. Just give it a try and attempt calling them out of regular business hours and see if you can get any support: [protected] (contact info as it appears on their bill). Even then, it is long waits, transferring back and forth, sudden and unauthorized fees and charges, billing issues, THEN THEY CHARGE YOU $65 to "RESTORE" something they couldn't fix, etc. IT WAS A NIGHTMARE! The image and everything else is the same as any of the other companies, the problem comes in when you need to resolve an issue ~ Good luck with that! Then, you will regret it, like I did! For a service like this, I will PAY whatever just to get rid of them, and never go through it again.

I ordered internet and land line from AT&T three weeks ago. It took 2 weeks for a technician to come out because it takes time to "port" the phone number. He did a great job; however, we discovered that there was no long distance added to the phone line even though we ordered it. I called and spent time trying to get to the right department, had to endure them trying to sell me more services (even though the one I ordered wasn't working), and then had to transfer to a third party verification service. This company, Human Touch, provides no type of human touch. They are mindless, monotone robots reading a script. I was informed that the long distance service wouldn't be activated until midnight that day. You guessed it, the next day it's not working, so I had to go through the whole experience again. I was told that the request had "errored out." No explaination, no apology, nothing.

The only reason we changed to AT&T is because Bright House was charging double the monthly fee. If I have to call again tomorrow, we may just move back to Bright House. Does AT&T have a complaint board?

I went to the att store located at 293 Town Center Blvd, Orland-Fl 32837 about one week from 3/13/2010 to get new cover for the LG-Vue. The store rep said that model was no longer carried and was not able to exchange the cover. So, the rep ordered the same cover which is still under the one year warranty. Now what happens should not happen to anyone. That same day the LG-VUE unfortunately was stolen at a restaurant that night. I received a replacement phone and could only get one accessory so, I selected a car charger instead of a cover to protect the new phone. Meanwhile, I received the cover for the LG-Vue and decided as a good gesture to go and get an even exchange for the new phone, I have no use for the new cover. The store manager Luisa Rodriguez refused to exchange even, only that will give a $5.00 discount on other cover. Now really, is that how you treat a Valued Customer, which has been with the company before the new name for sixteen years. Know wonder customers are going to other carriers but, then again they all seem to be the same.

I am writing to increase awareness that I have been abused by AT&T Wireless, the Department of Education, and Eos CCA. I have been receiving calls two to three times per week for almost a year asking that Lawrence Cambelltree pay his debt. Most of the calls I receive are at 7:00 AM, before I wake up. The problem is that I am not Lawrence Cambelltree. As a matter of fact, I have an outstanding credit score. The message left on my voicemail gives a number for contact if I am not Lawrence Cambelltree. The problem is, the number they leave on my messages is for a paid phone service that (seemingly) is not tied to CCA, AT&T, or the Department of Education.

I have even stayed on the phone for two hours with Sprint to try to block the number. Sprint cannot block phone numbers. I am not an AT&T user, so I am unsure as to why AT&T is unable to notify their collection agency that the number has been disconnected.

This morning, I finally received a voicemail, which woke me up, with a call back number that works. I called the number on March 13, 2010 at 8:30 AM and spoke to a man who frequently leaves messages on my phone. I explained to him that I have been abused and that Lawrence Cambelltree's privacy has been violated frequently for months. This man told me that I am, in fact, Lawrence Cambelltree, and said "good-bye". I cut him off because he did not say that he would remove my phone number. He simply said "have a nice day, sir" and hung up the phone on me! I called back immediately, so emotionally battered by the call back contact's antics that I felt I had to lie about who I was to even get a contact number who could remove my phone number from their list. I told the woman who answered, Sarah Seatom, that I was looking to collect a personal debt. She knew my number, and asked if I was sure I wasn't calling about an issue with AT&T or the Department of Education. I told her that I was in fact only looking for someone to remove my name from their phone list and start looking for the real Lawrence Cambelltree, so that I could get some uninterrupted sleep at night.

Sarah was understanding, and she gave me CCA's contact information. Because of this system, AT&T has lost me as a potential customer. I will be mailing a contact at AT&T wireless, the Department of Education, Eos CCA, and my senator with this story. I am also placing it on online complaints boards. I sincerely hope to hear back from each of these contacts about what you are doing to not only remedy this situation, but make certaint that it does not happen to anyone else.

I signed up for At&t service do to the problems I had with Verizon and Charter. I was told that the best deal would be to transfer the wireless and home line along with the cell service to get the best deal. The part that so called seal my deal was the promise of a $100 M/C for signing up. Well 4 months plus into this service Verizon and Charter look like saints compared to At&t! Besides only one of my three home lines working, the wireless only allows one computer to have access at a time, and as for the $100 M/C, the website shows nothing was submitted. Talk about a scam! I am about really to pack up the At&t stuff and put it on the porch to have them pick it up!

I ordered the ATT Uverse 450 and DSL elite June 14th. I have been given eveything but service. I am told it is not available to me and all kinds of other nonsense yet prin techs are running around left and right installing down and across the hall. Do not waste your time with ATT U-verse if you move into Broadstone Apartments in Fort Worth TX. The apartments are all hard wired for the service but all of the geniuses in customer service can not put your address in the system. Myself and several other residents have been attempting to get service for several weeks to months. Don't be fooled by the U-Verse pre-wiring in the closet save yourself days of aggravation and time by just going with direct tv or dish network. I promise in the end you will feel better going this route. Oh and by the way I was told by AT&T 911 is not even available real safe.

The only thing AT&T can do for me is hook my service up today not tomorrow not next week but today or I will continue to share my experience with everyone and if I have to I will create flyers to give to the residents of my 400+ complex advising of my experience and my neighbors. All of our apartments are wired for so I am sure there was some cost to ATT and they will care if it hits them in their bottom line. At this point I am so mad I would walk to hell and back to share my story, disapproval and anger. I will be posing video and or photos laters of the U-verse equipment in my closet. I even have pictures of the installation trucks in my parking lot.

Small business owners beware of bellsouth at&t small business and their 'special' deals!

Stay as far away from them as you can, they will sign you into contracts that you did not want and then rip every penny they can directly out of your bank account without your approval and without informing you.

Here is my experience with this company, you judge for yourself...

In 2006 I was convinced by a bellsouth sales person to go onto a small business plan that would save me $100s of a month and nothing would change.

Months later when I wanted to move I find out that I was signed into a 3 year contract at a rate that was far more than competitors.

So I continued to pay them the exorbitant fees for the remainder of the 3 years, never once late on a payment.

During this time I am continually harassed on a daily basis by at&t bellsouth sales people, trying to sell me 'even better' deals... I told them to stop calling.

I was on the do-not-call list and notified att on at least 10 occasions that they were violating this and not to call me. I also filed complaints with the do-not-call list but nothing was done.

I have pages of dates and times of these harassing call but apparently the fcc was not concerned with att because they are the phone company and I was doing business with them, so they could continue to harass me, even when I asked them not to.

Anyway, after the 3 years were up, I waited a few extra months to make sure there was no question and then moved to comcast phones (For less than 1/3 of the bellsouth rate and for better service)

A month after canceling and moving to comcast, I get a letter from at&t / bellsouth telling me that my old 2005 contact auto renews!

I am now in a brand new 3 year contract, that I did not want or ask for in the beginning and have to pay them huge early termination fees. (2 1/2 years of the the contract)

I file a new complaint with att & bellsouth and with the fcc and better business bureau. I received a letter back from the fcc stating that at&t/bellsouth had resolved this with me (They had not). Then I got a call from at&t bellsouth telling me that their resolution is for me to pay them all the money! No compromise... Nothing.

I tell them in writing that it is still dispute and I am not paying them.

I file a new complaint with att, fcc and bbb and have not heard back.

However, in the mean time att decided that since I once had a direct debit from my back account for payments (Something I had cancelled long before), that they were going to simply take the money without my consent or approval. This is what they did. They simply took this money without my consent (And I assume illegally) from my bank account with no regard for my current complaints and disputes... They will not refund it.

At&t / bellsouth are completely unethical and in my opinion are no better than crooks, liars and thieves and if you own a small business then I would recommend that you stay as far away from them as you can.

Do not do business with this company ever!

Ps. I am in the processing of canceling my at&t wireless account with 4 smart phones, over this. I hope it was really worth it to them.