AT&T
Reviews and Complaints

At&t U-Verse is a total bunch of CRAP!, When it was sold to me, it wasn't even available in my area. Took over 3 wks to get it. I have had it now for 1 week, and I have only had a signal for 3 days out of the seven. Tech support says they are booked and I cannot get anyone out for another 3 days. I gave up Direct TV (which was no longer under contract) I gave up Comcast Internet (which was not under contract, and a very good price) I thought AT&T would be reliable, but they have not been. They all talked out of the side of their mouth. It has been a nightmare. I missed two days of work trying to get it installed, because they did not have the courtesy to call me at work to tell me not to bother to come home because they were not ready. I would not recommend it, and I have told all of my friends and neighbors of my nightmare. All that had scheduled for the U-Verse, have all cancelled their orders.

The charge for my internet service IS NOT what I signed up for. I subscribed to the promotion rate at $29/mo. The bill came in at $44! When I made a polite inquiry the response was, "Oh, that's because you didn't sign up for long distance service"!

I will discontinue my service and take them to small claims court for your deceptive advertising and "bait & switch" sales tactics. I have lots of time on my hands and will air my complaint with AT&T on every forum that i can find. My hope is that I will spare others from falling victim to AT&T's surreptitious practices and policies. A huge corporation like AT&T should not have to stoop to false advertising! Are they in trouble financially and becoming desperate and deceitful to get customers? Think it'll work? Hopefully they will not profit by their shameful tactics if enough other subscribers change to a more honest, even less expensive subscriber. There are some around (Earthlink for one). I would be glad to join/help organize a campaign against this false advertising practice.

I currently have four phones on my cell account with At&t, my two children, my husband, and myself. My daughter worked for the NCAA during the tournament and as a bonus, they were given LG Expo phones. I went into an At&t store with her to get her phone activated and we were not told anything about smart phones and data plans. I received my cell bill a couple of days ago and it had large charges for prorated data plan and the next month full data plan. At&t refused to remove the charges because the rep I spoke with said I am required to have a data plan and it was added to my account. I was never notified, I never gave consent, I was never told anything. At&t also offers cheaper data plans, but they chose to give me the highest data plan they have. I do not understand how anyone can simply add something to someones acct without notification, nor do I understand how you can required a person to have something they do not want. I currently have 2 blackberry's and I have not data plan on them. It is possible to have smart phones and not have a data plan. If that is what the customer wants, who or what gives At&t the right to change what the customer wants and is paying for? I have contacted the FCC and hopefully this will be resolved fairly quick.

Jacqueline Levell
[protected]

On June 14, 2010 I was convinced by a Uverse representative to switch my services. I was really convinced of the picture that was painted until time came for AT&T to back up its service. My installation was scheduled for 06-18-2010. I cancelled my cable service with my provider on the same day that I spoke with the representative. I had 4 days to be without television and I had taken the day off from work to make sure the transition went smoothly.

The nightmare beginned on the first day of installation. The technician arrived at my home and told me that there was a bad connection and he had to call for an engineer to correct the problem on the outside and he would be back when it had been completed later on that day. When he returned the rest of the bad news came. He stated the engineer did not perform a complete check and there was still a problem and he would have to call and have to come back and correct the problem. He could tell by the expression on my face that I was very displeased and assured me that he would come back the following day and install the services. He even gave me a time that he would return and told me to make sure someone was at home. Later on that evening, I received a telephone call from a Uverse representative calling to reschedule my appointment for a week later. I explained that I had been without televison service for almost a week and I was not going to wait another week for an appointment. She asked me to hold and spoke with her supervisor and they set me up for installation for that Monday. (At least I though)

Now it gets worse, I was given an appointement time for 11:00am-1:00pm and when the technician did not show I began calling AT&T. I got another representative that told me the scheduled time was from 1:00pm-3:oopm. As it got closer to 3:00pm, I called to find out what time was the technician coming and each of the nine times that I called I was told the technicians are behind but he will certainly be there to install my service.

I finally called one last time and a representative finally told me the truth. My installation had not been scheduled to a technician. I became frustrated and insisted to speak with a manager. The manager told me after briefly reviewing the activity regarding my installation, she had contacted the controller of that department and they were trying to see if a technician could install my services that evening. She told me that department would be contacting me within an hour. At 8:00pm a representative contacted me and said:
"I see you were not able to receive your installation today, would you like to reschedule your appointemnt" I could no longer withhold my frustration. I asked, do you really think after taking 2 days off work that I would risk losing my job to stay home another day in hope of receiving cable from a company that doesnt care .

AT&T had been trying to get me to sign up for this service for the longest and now I understand why I should have continued to ignore the many advertisement that I continuously received. They do not care about how they treat you nor do they care about your experience with their company.

Late last year, AT&T workers started spending a lot of time at the box in my yard. Then they sent a company to start digging up my yard. When I asked what was going on, I was told by an AT&T representative, at my home that they would be placing a U-verse box in my yard. I was also informed that I would be compensated in one of two ways. Either they would provide me with services free of charge, or they would purchase the land (last purchase was $35k). With the promise of compensation, I was very obliging to the requests to enter my home and yard and to move my vehicles from their position (including one that didn't run) so they could get their equipment through. They left a gaping hole about 4' deep and 10' in diameter with no protection in my front yard just inches from the sidewalk...this is my insurance that would have to cover any injuries from little children falling. In the process, they ripped out mature cherry hedges and broke 2 of my chattahoochee foot-shaped stepping stones which are no longer being made and they replaced them with cheap cement steps. When it was all said & done, sod was haphazardly thrown down and they left. When I asked about my hedges I was told that they would not be replaced. I had to make over a dozen calls including supervisors and corporate to finally get an AT&T rep out to survey the damage. I showed him the sod & the hedges and he said I'll take care of the missing hedges...now just replacing what is missing is going to make it non uniform and he just said I'll see what I can find.
Also, in the end of this I am told that regardless of what I was told that I would not be receiving any compensation of any kind for my space or assistance.
I told him that I would not be maintaining the property where the 3 boxes they have are located, and by county law, I don't have to. Now if they send out a lawn crew, they will be trespassing and I will file charges.

Do not EVER believe a thing AT&T tells you, make sure you receive any promises in writing before allowing them to do anything.
As a sign off note, I DO NOT HAVE ANY SERVICES WITH AT&T BECAUSE OF THIS

I owned a business up until February 13, 2010. When I sold the business, the new owner wanted to have the AT&T phone & internet service transferred over to his name. We had to fill out forms, have them notarized, and then fax them back to AT&T, so we did. If they were not returned by February 14, 2010, my form stated the service would be disconnected. Well, I just found out on April 12, 2010, that the service never did transfer, it was still connected and still in my name. I contacted the new owner and come to find out, when he discovered the service never transferred to him he (with no way to contact me) he tried to have the service disconnected and then opened up a new account in his name. Well, I spoke with someone named Ashley at AT&T ([protected]@att.com) on April 13, 2010 who seemed really nice and helpful. She assured me that everything would be taken care of and back dated until February 13, 2010, but now she will not respond to any of my emails. I have called AT&T back and spoke to a lady who was very rude and who stated I will have to pay the full bill up until now. She finally rudely put me on hold and came back to briefly say a supervisor would contact me and that was it. Now I am waiting, for what? For someone at AT&T to tell me I will be paying this bill in full. This bill of which I have had no knowledge of. I am outraged. I currently have my home telephone service and internet with AT&T as well as three mobile phones that all average around $500 a month. I am fed up with AT&T and am going to switch to another company. Maybe Comcast for home phone and internet. I hear Verizon treats their customers good as well. AT&T no longer has my respect after this fiasco. If anyone knows what is left for me to do, then please help!

I called at&t this afternoon to add hbo. After the high-pressure salesperson disguised as a customer service rep sold me on 3 months of free hbo, he matter-of-factly mentioned at&t required a credit card on file to effect the change. After having my credit card number stolen several times by unscrupulous call center people from various companies, I no longer give out my credit card over the phone. It's safer to use it on-line. There are way too many people working for call centers who steal credit card info and sell it to identity thieves.

I asked if I could go on-line and enter my credit card info. After placing me on hold for an eternity, the rep informed me that I could not. Of course, he wouldn't get a bonus if I did it on-line. So to hell with hbo. At&t u-verse is not getting my credit card number ever! Nor is any other company that I do business with.

I got DSL from AT&T on 3/26/2010. I was immediately charged a 50 dollar deposit, which they took from my checking account. The next day I noticed they had taken another 81 plus dollars. When I ask what it was for, no one could tell me. The payment for my DSL came out of my checking every month. Every month it was a different amount, why? Well at the end of May my DSL stopped working. I called and of course they couldnt find my account. I thought the storm we had the day before had knocked it out. NOOO they tell me I owe for phone number xxxxxxx. I told them several times, I do not have a phone, I just have DSL. No one would listen to me. I was told to call several other numbers and was told the account could not be found and according to their records the bill had not been paid. I got out my bank records and added up over 220 dollars that I had paid them in 2 months. Well ok then you need to call so and so. So I do. They said the account had been closed, mind you it had only been 9 days since the DSL had been off. All this time I am trying to find out what is going on. I was also told that if I wanted the DSL reinstated that I would have to start all over. That means another deposit and them stealing me blind again. 220 dollars is a lot of money for 2 months worth of internet.
ATT does not keep good records, they say what you say can be recorded but they dont record it. They have no clue what the heck is going on. I am going to have to contact the FCC or something. I just read an article that stated if you try to email the CEO he will sue you. Seriously, Google it. Who does he think he is? I told them I have my records and I will take them somewhere and have someone look at them, so I can get something done about this. I have no internet, no phone and where am I supposed to go? ATT had a monopoly on phone and internet where I live and they know that.
I am sick of these big companies praying on people with little or no money. They dont know I have all the records of everything said and done about the DSL. Also I ask for a bill about 30 times and they will not send me one. Thats ok I have my records and they have no clue what is on them because they dont keep records. What does it take to sue a company like that? I wish someone would tell me. Everybody on this site that has a complaint about them should get together and sue them.

We had AT&T U-verse bundle added to our household...has been a home wrecking experience and conflicting to us transacting any business from our family home and work from home office.

My telephones consisted of two land lines. One was a home phone line. One phone was dedicated to a single fax line. I have not had use of my fax line for over a month. We do not have call waiting caller ID that is very important to my household. Also, I must add that we got charged and paid for my fax phone line even though it was canceled over a month ago. We were then offered a $300.00 dollar cash back to no avail.

I have seen been put through the mill with what AT&T calls customer service and put on hold for over 45 minutes to have the phone hung up on me. Now after more than 8 hours of 45 minutes of holds. Nothing has been resolved.

My 4 computers work and run slow like molasses or a 90 year old person trying to run a marathon. They were down this Sunday April 11, 2010 and all I want is for this garbage of a service that they call AT&T bundle to be removed from my house so I can have an office that works!

When I called this nice young man helps restore my service and later it goes down again!They said that they updated some stuff to their internet u-verse and it kept shutting down and freezing all my computers in my home. Anybody that reads this please don't get this service for your telephone or computers. The Television is all right.

Let's get this straight U-verse bundle is suppose to work better than my standard service.

My Internet service is slower than broadband.

Now lets talk the installer ethics. The technician that installed my service left my wires not stapled to walls. The Belkins/back up battery-was placed on top of my glass desk. This Belkins battery backup power pack weighs as much as a bowling ball.Why was it not put on the floor?

Let's talk about misrepresentation. It's against the law!Please help us resolve al these issues.

I was honestly in love with U-Verse. I never had a problem with the service and I always had good customer service. I didn't have a problem until I was moving and had to return the equipment. I'm in the military and was moving to a different base. I called AT&T and told them I needed to return the equipment, they said they would send me a box for the equipment to be shipped back. I received the box and sent it from my new home. I called AT&T and let them know. That was over 1 year ago. I recently received a letter from a debt collecter stating I owed over $500 for unreturned equipment. I'm furious. I guess this is how AT&T gets you for more money. I have not paid the bill because AT&T won't handle it since its been sent to collections. The debt collector can't do anything except collect money. So my credit report it affected thanks to those sorry ###.

Today, 6-9-10, was the last nail in the coffin for at&t uverse. I wanted to take a quick look at the weather on demand service, for the outside conditions. To my surprise, the service was completely unavailable. My only other reason to even watch uverse is for the 'pink panther' cartoons on boomerang. With comcast, i was always assued of the local forecast by tunin' into weatherscan. Never had to worry about gettin' the national feed. My mother made an egregious mistake switchin' us to uverse! God bless!

Following are a couple of emails received from at&t when we decided not to go with their larger ad and asked for a better price (They reduced our large ad at our request by about 50% of the size but knocked only about 7% off of the bill... Then went on and on about the same old incentives, etc. That i've heard from them for years.

Seems they believe cab users are not "internet savvy".
Odd. Wonder what they think of other people?

Notice that besides being insulting and immature, they always refer to yellowbook in small type, uncapitalized... Very childish. Secondly, we did not compare the two books, or draw any comparisons. Yet at&t insults us and trashes yellowbook repeatedly.

This is an example of at&t customer service in their yellow pages area.
Rude and insulting.
How do you like it?
We don't.

—

Sam,

Good morning...

In regards to your email I want to clear up a few of your concerns. The prices that I emailed you on the proposals are correct. The investment for the in-column ads with a logo are nearly as much as the display ad that you currently have. I would be more than happy to send you some other options for listings the same size without the logo. Also, if you take advantage of our suite of products (Yp.com) the incentives are going to dramatically increase as well as your businesses exposure and the leads that we drive to you. There are some different options that are not going to give you quite the exposure as the program I have put together but will still qualify you for the incentives. This would be a lot easier to do either in person or over the phone so if I could get 10-15 minutes of your time it would benefit us both.

As far as the ad goes, we just wanted to give you some ideas with the new features your company is now, or soon to be, offering. I am sure you would want all of your current or potential customers to know that you offer the new gps feature and what that means to them. But, that is fine if you would like to design your own ad.

Trying to compare us to yellow book is like comparing apples to oranges, or your taxi cab company to a one car cab company. We explained in great detail when we met with you that we are the only directory that goes to newcomers in the area, have rack distribution in our at&t wireless stores, schnuck's, dierbergs, and other high traffic locations. We are the utility company of choice and are the only book that has up to date and accurate listings. Our distribution and usage are in a different ballpark completely than that of yellow book. I hope this helps you understand the value of our products and what they can do for your business. Once again, I would be more than happy to send you some different options that might not deliver the leads that this program will but might be more in-line with the investment you are looking for. Please advise.

Thanks,
Blake c. A—

—

We made a full presentation to you folks on the difference between at&t vs. Yellow book. There is no comparison. A majority of cab users are not internet savvy people. To not have a minimum presence in our permission based products, like your current program, you will hurt your business. To date, nationwide 13% of the population uses a smart phone. The day of beating up at&t to get a better price against yellow book are long gone. Remember, yellow book is downsizing their directory size in half. Verizon has already left the market without publishing the second year. Less distribution, incomplete listing, smaller book for 2010? Do I need to say anymore?

We appreciate your business and will provide you with a program that will work best for your needs. The prices quoted to you are correct. We would appreciate the chance to meet in person or on the phone. Your industry is very strong to date and we are a big part of creating the leads that helps you company succeed.

Thanks,
Vince lop—

This relates to apple, at&t and the ipad.

At&t, in the last couple of days, announced the change of their wireless data plans. We all were told back in january when apple announced the release of the ipad, that there would be an unlimited data plan with no contract available for $30 with the 3g model of the ipad. Now, at&t is taking that away. Doesn't this fall within the realms of false advertising? I strongly believe that at&t and apple should be held to the carpet on this one and not back be allowed to now change the rules in mid-stream.

I do understand that at&t is willing to let folks with the ipad now and until june 7, as long as they are signed up for the $30 unlimited data plan and have it on automatic renewal, will allow those folks to keep the unlimited. The problem for me and I am sure a lot of people is that I have not been able to purchase the ipad as yet. Now, looks as though we are going to be forced to a lesser plan by at&t.

Can apple & att get away with this? Again, seems as though apple made some false advertising in this matter.

Ok seriously, if I don't find out wtf is happening to my phone bill, my mom will kill me.
I'm 17 and the only phone internet I use is to check facebook time to time, and I'm only on like 5 minutes at a time.
And I don't know starting when but I started getting these weird texts that said I had renewed my account on some weird site so I was like "oh no I have not".
So I asked my mom to check my phone bill and ask if anything weird had been charged but she said it was fine and there was nothing out of the normal.
So I started ignoring those texts and what do you know, starting on 3/28/2010 at&t started charging my mom extra money for this stuff that I DID NOT USE.
Here are the falling stuff that got subscribed to my phone.

Subscription name Content Provider Charge
Playphone Subscription Pr PlayPhoneInc. 14.99
News Prediction Game Predicto 9.99
Downloads/Alerts MobilefunsterInc.com 19.99
ATT Navigator Telenav 9.99

The navigator, I might have activated on accident but the other stuff? wtf?!?!?!?!?!?!?!?!
So guess what. My phone bill jumped up to 210.15 dollars a month. Oh, have I said that I'M A STUDENT?
Oh yea, and my mom is a student too, and she's an imigrant so she can't legally work until I make her a citizen because I was born here so I am a citizen.
ANYWAY,
so the point is we live off her savings and the money the fam sends us.
And honestly, thats not a lot.
So my mom through a total b-fit and we're going to at&t tomorrow and she'll probably burn the place down if they don't give her some serious answers.
And I've seen a LOT of other complaints regarding the same stuff up there on this site.
So PLEASE SOMEBODY GIVE ME SOME ANSWERS.

OK...I have been a customer with At&t Uverse for almost 2 yrs now. I have referred 3 different people. The first two people I referred, i incorrectly submitted the information so therefore i received no rewards. The third time i looked into this and set up everything correct. The rewards i was redeeming were from October 2009. It is now mid February 2010 and still nothing. I contacted them today since 3 weeks ago they said my rewards would be arriving by email. They denied my rewards i have been waiting for which was for all 3 services 5 months later. At&t Uverse rewards is a joke. Everyone who works for them is a stupid piece of ### that should be buried six feet under. I will never refer anyone to the Uverse service ever again. And when you sign up the price looks good...until they start jacking up the cost of everything. Moral of the story is...Don't go with At&t Uverse and if you do don't even hassle with the rewards. It will just piss you off.

I've had phone service with ATT&T for many many years with the same phone line and phone number. I also have internet service and cellular service as well with ATT&T... As long as i've had their service i've had the inside wire maint fee which is $7.50 /month... so with that insurance if that is what ATT&T calls it i've never ever had phone problems. I ordered another add'l phone line and paid the installation fee which is understandable...but i didn't purchase the inside wire maint insurance...so strangely because i don't have this maint fee they will come and troubleshoot this new add'l phone line for a charge of 85.00 on up per hour. Strange is it not that the phone line that has the insurance never has problems...but the phone line that doens't have the insurance cuts off on a monday morning just like that...To make this long story short...ATT&T purposely does this to you...they check on who has the insurance in your database and has your line purposely not work just so that they can make their money! so if anyone notices that you have two separate phones...one with insurance and one without...promise you att&t will tamper with the phone line without the insurance and will charge you...ATT&T is a rip off...

I was trying to get online registration code for last 4 days, every time I request registration code it tells me they will call me in 10 minutes, but they never did. I tried to talk with customer service and I did talk with 4 different people and all of them transferred me to other customer service representative. I still couldn't register online, and they transferred me to billing department. I certainly will change my internet provider.

I was sold a bundled package by AT&T uVerse representative over the phone on May 5, 2010. I went with voice, internet and cable bundled. I tehn find out the day they install it that I can watch only a single HD stream to my house which means that I cannot watch HD on more than one of the three HD TVs in my house. I cannot record more than one HD program at a time, and if I want to watch an HD show, IU cannot record another HD show. This is obvious not a solution for a house with three HD TV's.

The representative tells me "we told you that in our disclaimer" to which I stated that this was not relayed to me. Then on Sunday morning all services go completely out. Someone is coming out from 12-4 to fix it. At 1230pm, I am told by the tech that there is no signal to the hosue and someone else now must come out.

No further news. At 400pm, I call and they state that the tech is still working on it. At 730pm, I finally push to have the rep contact the dispatch office. Dispatch tells me that the tech put notes in the case that said "this customer should not have been set up with AT&T uVerse."

So I am really pissed now. AT&T has come to my house and told me they dont want me as a customer and will not fix things to put them back the way they were when this all began. A tech comes out today to switch things back and does NOTHING but remove the cable that AT&T installed. He tells me I haev to have Time Warner come and fix things that they screwed up!

So here are the facts:
1. AT&T knowingly sold me servcie that they have no intention of providing
2. AT&T went out and refused to fix problems, saying instead "this customer should not have had uVerse set up."
3. At no time has AT&T mad any attempt to call and discuss the issues at hand.
4. I was disconnected a total of twelve times over the weekend as I was talking with customer service representatives.

If they charge me even $.01 I am going to take them to court and sue them. I am so pissed right now that they have decided to walk all over me and provide NO SERVICE at every turn.

I will be sure to tell everyone about how AT&T is going to swindle you and trick you into buying a substandard product.

I hope someone reads this and it prevents AT&T from taking advantage of others.

Re: Deceptive Solicitation Practices

I was contacted by phone a solicitation to sign up with AT&T, DSL Internet Service for $24.99 a month on 3/15/210. The phone representative told me I would receive a $75 Visa card that would offset the cost of the modem. He said I would receive that card before the phone bill even came and that I could use that card against payment towards the bill.

After a month and long after the bill was received and paid, I never received the Visa card. I contacted AT&T on 05-03-2010, they said they did see me down for a rebate and the solicitor was wrong in telling me that I would get it before receiving the bill and that I could use it towards the bill.

The call was deceptive and maliciously wrong. I rec'd a bill for $168.00 that I could not afford to pay. I am sure I am not the only person that has been lied to in order to sale that service.

On top of that, I was not even able to get the internet service to work after setting up the equipment. I paid for a whole month and still was not able to use the service. You are afraid to call for help because they warn you if you ask for a technician to come out, it could cost you up to $100 an hour. After exhausting all possibilities, I called for help and it wind up not being my installation, the actual service did not even come to my home. The technician had to call in to the main "whatever" to activate service to my point and told me that I should be able to use it come that Monday evening.

Why can't I get bars in houstons bush airport? Why can't I get bars in houstons methodist hospital? Why when sitting in my home does my phone beep from time to time and when I look to see what is wrong it is telling me that there are no bars. We came to at&t for the roll over minuets but they are not to much good when you can't use them. When we had verizon we had better coverage than we do at at&t. We were on vacation not long ago and a voice mail was posted on our phone as being sent 2 days before it got to our phone. We will more than likely go back to verizon at contract time.