AT&T’s earns a 2.2-star rating from 2162 reviews, showing that the majority of telecommunications consumers are somewhat dissatisfied with service and connectivity.
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rates, - discounts
We have been with at&t u-verse since 2009.
Each year they work with us to keep our rates where we can stay with them. This year has been different. We dropped off out land line service in november in an attempt to offset increases with our t-mobile cell services. Come january our bill is back up to costing more than when we had the phone services. Called twice to renew discounts this month with no success. We are now going to cut the cord like many others have. At&t u-verse is driving us away instead of trying to keep us.
assurion / at&t provided bad phone
My sons phone was stolen. We went though the insurance claim process with Assurion. My son received his phone yesterday. He could NOT activate it after multiple attempts. He contacted my wife via the computer. My wife looped in AT&T - Amy at 11:33 AM today. She explained that the phone was not working. AT&T Amy then contact my son through email and determined that the SIM card was bad. She then called my wife at 11:43 AM from [protected] and told her that he had a bad SIM card. She instructed my wife to have him to go the the AT&T store and get a new one.
He's in St. Louis at school with no car. He got a taxi to take him to the AT&T store. That was an $83 taxi bill. Your insurance company, Assurion has charged me $125 for this phone that did NOT have an operating SIM card as validated by my phone company, AT&T. I got informed of this when I got home. I called AT&T who initially understood how aggravating this was. They sent me to YOUR insurance company. The lady I spoke with was obnoxious and talking over me not giving me a chance to complete the scenario. She told me they do not send out bad phones and they do not care and told me to call AT&T. Now angry, I call AT&T again. This time, they were less that attentive. I made them aware of the experience again and told them the least they can do is cover the taxi bill of $83. They said they understood and offered $25. I asked to speak to a Manager. She offered $30.
Here's what I know. I've been a customer since early 2000. I pay a monthly insurance premium to AT&T- no one else.. When I have an issue, I call AT&T. Assurion sent my son a phone with a bad SIM and he could not use it. They charged me $125 for that "service". I would like $125 credited to my account.
If you need any further information, you can reach me at [protected]@bellsouth.net
Thank you,
Rick Welch
poor and unreliable wireless service
I don't know where to begin. I have three iphones on AT&T's LTE network here in Cincinnati, Ohio and in the last few months, my service has gone downhill a lot. I am locked in a two year contract and am tired of the poor wireless service I am receiving. First of all, the LTE reception has gone from bad to worse. I am lucky to get one bar outside of my...
Read full review of AT&Tat&t ocala, fl employee yvonne mcdonald-garcia drug & company abuse
Employee for at&t of ocala, fl by the name of yvonne mcdonald-garcia is struggling with a severe substance/alcohol addiction. mcdonald abuses prescription pills (both prescribed & obtained illegally) , cocaine, & alcohol on a regular basis during both her independent time & during her scheduled work shifts at at&t. mcdonald performs illegal drug transactions from both her residence & on at&t company property.. mcdonald has also connected with other at&t employees whom assist mcdonald in the illegal hacking of numerous civillian internet accounts/profiles (yahoo, gmail, google plus, facebook, etc. ) & cellphone accounts, a service which yvonne mcdonald-garcia is collecting financial revenue for providing.
at&t does not honor contracts
I signed up for AT&T Uverse, internet and home phone on 06/17/2014. At the time I signed up AT&T contracted with me to provide home phone, internet and cable services for a total rate of $120.95 a month until 06/17/2016. I was thrilled about this rate b/c it was $40.00 less then what I was paying directv. However, installation turned out to be a nightmare. AT&T told me on two separate occasions that they would be coming out and then never called and/or showed up. Then when they did show up they couldn't get it all done and had to come back days later to finish. As a result, I missed three full days of work. To make up for the horrible installation AT&T advised me that they would also include all of the movie channels (except Cinemax) for free in my $120.95 package. The fact that my rate was to be $120.95 a month and that it was to include all of the movie channels including HBO is reflected on my first few bills which clearly show tv, internet and phone rates adding up to $120.95 a month and state that all the rates are in effect until June of 2016. My bills also reflect that I am supposed to have an HBO promotion through June of 2016. Well after installation, AT&T has continuously and unilaterally modified the amount they bill me for my services every single month. Specifically, they have just removed my promotions one after another without my consent and without any legal justification for doing so. I am billed a different rate every single month. My current bill is almost $180.00 ($60.00 more then what I contacted for) and at times I have been billed well over $200.00 ($80.00 more then what I contracted for). I have reported AT&T to the Tennessee Department of Consumer Affairs and they sent a letter to the Department advising that I did, in fact, contact in at $120.95 through June of 2016 but that I made one unspecified and unidentified change to my account in October which supposedly changed everything (this never happened). AT&T also told the Department of Consumer Affairs that my new rate (after the supposed change) should be $139.00 a month through November of 2016 (this was in November of this year). However, my current bill is for $169.00 a month - so they can't even get my monthly billing rate right when they represent what it supposedly is to the government. I have spoken to numerous AT&T agents and have been quoted as many as three monthly rates during one telephone call and have had two agents tell me yes my rate should be $120.95 a month but they aren't going to honor it but they can give me a "great" new promotion whereby I wouldn't have HBO for free anymore and get to pay them an additional $40.00 a month for less service then I contracted in at - great option, huh? What AT&T is doing is illegal and they are brazen about it. They admit they have their telephone calls recorded so it would be very easy for a supervisor to go back and listen to what my contract was and fix it but they refuse to do it. Instead they keep raising my monthly rate by around $20.00 a month for the exact same services. I have now reported them to the Tennessee Department of Consumer Affairs and the Better Business Bureau and am speaking to an attorney regarding a possible lawsuit for violation of the Tennessee Consumer Affairs Act. It is my hope that it will turn into a class action like the one consumers just won against Sprint. In the meantime, I would seriously advise anyone looking at possible cable, phone or internet companies to stay far, far away from AT&T
multiple charges for same service
I called AT&T after receiving a letter indicating that my credit card did not go through for the autopay. The AT&T representative attempted to run my card for the pending charges (apparently three times) and indicated that the charges would not go through. I proceeded to provide a second credit card which the representative indicated worked. Lo and behold, I checked the account for my first CC and there were three authorizations for over $280 for a total of well over $1000 that they charged to my two credit cards. Follow up calls to AT&T were met with the reply that they only saw one charge received on my account. The credit card company indicates that I can dispute the three charges, the only recourse I have at this time. I wish there was a class action lawyer willing to take on AT&T for this kind of trouble.
The complaint has been investigated and resolved to the customer’s satisfaction.
raising rates
If you have AT&T U-verse check your bills they just sent out they just raised all their monthly rates on equipment, services etc.. you may find it's time to shop around as I plan to do! It's time we go after these money hungry, nickle and dime the consumer companies.. They over charge us to begin with and now they are doing what the airlines have done nickel and dime us to death..
modem return due to hijacking
Received a replacement Modem by Ups on 12/5/2014 . Was instructed to return old modem to AT&T due to it being Hijacked . Went to UPS and was told the y could not return because was not permitted to return Model NVG510 ( AT&T rules) . So, I went to FED-EX (got same story ) . AT&T is billing me $689.00 for a $37.00 modem . I have no credit, no bank account, and no income ! Kiss my shiny hiney at&t . If I cannot return like you said I could then I cannot pay either ! Kiss OFF !
over billed
I am being charged a past due amount for a bill I paid on 11/01/2014. I have spoken with AT&T and it appears to me that they seem to think it is a joke. I chatted with a Dave G he's offering me additional service I told him I don't want. I spoke with a floor supervisor named Jacob who also offered me service I didn't want. But my bill question was of no importance to them. Also this Jacob fella hung up the phone on me. After looking at my bill what they have done is charge me for part of the month 10/11/2014 - 11/10/2014 then turned around and charged me for the full month 11/11/2014 - 11/22/2014. As you can see this is incorrect billing. I should be billed from 10/11/2014 - 11/10/2014 as are all my bills. Which should be due 12/13/2014
100.00 offer
After purchasing a product and then told I would receive 100.00 back towards my billing cycle in 60 to 90 days, should I take a 2 year contract, I did not receive said 100.00 credit.
I put a call into the company "customer service" last month and told I would receive the credit this month.
The credit never came.
This month I called "customer service" and was told that they do not have this program and I would not get a refund. When I asked to speak with a supervisor or manager I was told they would call me back. I never received a phone call.
Thumbs down!
The complaint has been investigated and resolved to the customer’s satisfaction.
AT&T Advertising Solutions is a horrible company with many deceptive practices.
no caller id
I called AT&T for my mother, to change her calling plan. She originally had Caller ID as part of her plan and it worked fine. After we
changed her calling plan, Caller ID wasn't working. But, Caller ID was part of her new plan. After numerous calls to AT&T and
almost 2 weeks later, they still have not corrected the problem. It only took a matter of seconds to turn off Caller ID, but they
can't seem to be able to figure out why it's not working now. Something is wrong. They should correct this now.
Reconnection fees
At&t - tv-internet-home phone - bundle package. I had look at my at&t.com service's page on my account yesterday and saw a new charge on my bill after paying my monthly charge of 210.00 a month three days ago. There it was a new charge of 420.39 for reconnection fee's to my surprise I could not believe this it was a shock to me after having at&t service's for almost 2 years now, they charge me 60.00 for each service - tv-internet-phone twice in 4 days which added up to 420.39, 180.00 x 2 within a 3 day period. All they did was send me a message over the tv scene saying I need to pay my bill immediately or my service will be disconnected so I called them and I told them I would not have the money to pay them until friday (Two more days). So they said that thats ok but they needed my debit card number to hold but the card did not work because the money was not in the bank and I told them that ok but now they wanted a check number of my checking account and they could hold that till friday and that worked. Friday came and gone and I had deposited the money friday and I thought they would get the money after depositing the cash and they would go ahead and cash the check but a few days later they had cut of my service's again 4 days later so instead of cashing the check I had givin them they just waited and cut it off again. So now their charging me 60.00 x 3 = 180.00 x2 = 420.00 within a 4 day period and this is not right I can not believe they are going to charge me this kind of money within a 4 day period ?. Well needless to say I am on a budget and I could not pay this if I wanted to so I guess I will have to forfeit my bundles service's that I have paid for 2 years every month for 2 years just because they want to be greedy and charge for some b. S. Charges that I think that I don't owe ! I had att&t years ago and I had trouble then and now its repeated itself all over again this company is so ruthless and they think they can get away with anything but all this is going to do is ruined my credit. And I was only late 2 days and they waited 2 weeks to cash the check they had and was holding from me. This is not right and I would like to find some help fighting this company that's to big for its britches. Please need some help from these monsters from ripping off the small guy like me !.
The complaint has been investigated and resolved to the customer’s satisfaction.
aggressive marketing by at&t uverse
An interest in overseeing the expense and learning about options for home phone service sparked and investigation. I was alive when we had party-lines and operators worked on switchboards. Life was slow and simple and honest.
I feel tired and overwhelmed from being bombarded by gadgets and creepy sales people figuring out how to steal your money. I had had an AT&T phone number for more than 30 years and loved my landline/Earthlink combination. However the price kept rising, so I began to look around.
Basic Talk sounded like a good idea so I contacted them and I gave permission to move my phone number. Basic Talk employees were helpful, polite when I realized their system would not work and they returned the phone number to AT&T. From that point on, I have learned to HATE everything about AT&T, especially Uverse. I have been billed about $120.00 even though I have only had phone service for 4 days in the last 40 days. I repeatedly cancelled any interest in Uverse opting to have my landline back. One AT&T representative stated my phone service was cancelled on October 23rd and I can take up the over-billing after service people come to my place and set up my phone. I have paid every phone bill and believe I deserve the type of phone service I requested. I want my landline back and phone number is being held hostage until they force their wireless service down my throat. I am retired and can't afford their product, do not want or need Uverse and I am tired of the AT&T aggressive and inconsiderate behavior. My ordeal with AT&T has taken a lot of time and I am disgusted.
The complaint has been investigated and resolved to the customer’s satisfaction.
not honoring promotion
I had a previous promotion which was going to expire on 09/09/2014. So on or about august 29, 2014, I called at&t customer service, to require about other promotions being offered. At that time, I was offered a promotion of $126/month for u-verse tv u300 and u-verse high speed internet - max plus to start on 09/09/2014 when my old promotion ended. I agreed and renewed my contract for another 12 months for $126/month.
On or about september 14, 2014, I received my september bill via email.In reviewing my bill, I noticed that I was only given a credit of $26 verse a credit $44.00. So I called on or about september 30, 2014 to discuss same and was given adjustment of $19.48 and was advised that my next bill should be correct.
On or about october 16, 2014, I received my october bill via email. Again, I reviewed my bill and the noticed that I was only given a credit of $26 verse a credit $44.00 which was part of the new promotion. I was on the phone with customer service for over an hour. I was transfered to a supervisor, debbie, who told me that she couldn't honor the promotion of $126.00 because the credit of $8.00 (Receiver fee) and credit of $10.00 (Hd technology fee) expired on 09/13/2014 and there weren't any other promotions available so my bill will be $144.00 and she was sorry. She would give me a one time credit of $50.00 for the inconvenience and for not being properly notified by the original person who offered me the promotion on 08/29/2014.
hazardous / reckless driving
Encountered an AT&T truck driver on my way to work this morning (around 7am) who was either a horrible driver or really enjoys using his AT&T truck (photo attached) to mess with other drivers. I was driving behind him in the right lane since we exited I5 onto Gilman Drive. When we got to the light before Villa La Jolla it turned red and when we all stopped I noticed that he pulled several feet to the right in the lane. This effectively blocked any other driver who wanted to make a right turn from doing so. I thought that strange, so when we got to Villa La Jolla and it was red I carefully waited to see if he was going to go straight or turn right. Gilman has a dedicated bike lane and when you come to this light there is a long broken line for the transition across the bike lane to a dedicated right turn lane. So after seeing him pass the transition, staying in his lane, I believed it safe to make a right turn. I turned on my blinker but as soon as I turned into the right turn lane he immediately jerked his truck into the right turn lane and cut me off. After we made our turns he even slowed down to watch me as I drove by!? I would have liked to have brought this directly to the attention of AT&T but I was unable to find any options to provide this kind of feedback at their website.
The complaint has been investigated and resolved to the customer’s satisfaction.
poor tv and internet
Ordered Uverse TV to go along with my Uverse Internet service. From day one, the TV has not worked properly and the internet speed fluctuates from 6 mbs (which I pay for) to less than 1 mbs. There are times when my upload speed is faster than my download speed.
The TV picture pixelates and freezes up constantly.
I have had repair out at least twice a week for a couple of months now. Every time someone shows up it's a different person (god forbid they would send the same person for a continuing problem) and I have to explain everything over again and again. No one can fix the problem here. One fellow even pulled new cable from the street to my house (about a half mile) and just laid it on the ground. He hooked up the new cable, but nothing changed. When he left, he told me it would be about 4 months before anyone would be out to bury the cable (wonderful huh?).
One thing all of the techs told me was in their opinion I'm too far away from the Central Office to be hooked up to Uverse it's necessary to install what they call a "bonded pair" line (which I understand is costly). I was told several times by people on the phone that "engineering" was looking at the bonded pair situation trying to identify a pair of cable to be used as a bonded pair. After several more calls and service visits, another tech told me engineering would not agree to install a bonded pair.
As it stands now, it appears I'm stuck with a crappy product, poor service, and above ground cables laying in my yard.
I wouldn't buy from these people ever again! The only thing they can do half right is what they've always done; provide dial tone phone service.
DO NOT BUY FROM THIS COMPANY!
The complaint has been investigated and resolved to the customer’s satisfaction.
worst custermer service ever!!
If you ever need service in the Antelope Valley Palmdale area, and see the Manager name: SCOTT BURD ... save yourself some time, call back and request another person. This man is suppose to oversee the contracted technicians in this area, but I am wondering who is overseeing Scott Burd. Within the past 5 days, I have made a total of (6) calls to this man and his technician because my service went out within the so-called 30 day period. Marvin Lazo (the actual) tech, nor his so-called supervisor never called back, Oh ... take it back. Scott Burd called me back while I was on the phone with ATT Customer Relations, and that was after I had left a final message that I would be filing a formal complaint about him. I told him that his lousy customer service would come back to haunt him, by getting worse service from someone else at a later time. It then took me 2 more hours on the phone to only hear the same old scripted b.s. they alway give. Having Bad service is one thing ... having Bad Customer Service is another. This company has the worst service I have ever experienced in my life. They have all of these out-sourced lines, they all say something different and it should be against the law they way they operate. Say NO TO SCOTT BURD with ATT UVERSE SERVICE!
The complaint has been investigated and resolved to the customer’s satisfaction.
a bill for non-service
Account # [protected]
On July 30, 2014, AT&T was to have installed a home phone line. No one showed up that day or ever and a phone line never worked. However, I received an invoice for installation and service. I have spent a total of about 7 hours waiting, talking, chatting being transferred, and being disconnected. Half the people I dealt with were okay the other half did not even seem to work for AT&T. At one point, I had to ask if I was connected to AT&T. Four times, at the conclusion of the call, I was assured that the account had been cancelled and had a zero balance. But in no case could I get a confirmation number because the account was cancelled! One time, I was told not to worry because the bill was being pro-rated. I tried to explain the higher math concept that a percent of zero, any percent of zero is zero, any number multiplied by zero is zero. The person had absolutely no idea what I was talking about. Here is an idea for AT&T: hire reps that can pass an eighth-grade-level math test.
So, now is it two months after the non-installation (oh, and I kept asking the reps to call the phone number to see what would happen -- of course none of them did) and I have a cancelled account that shows a past due amount. And AT&T does not have the management level capable and authorized to deal with such a complex issue. The company appears to be run by people who happen to come in off the street. That is where the executives should be.
I tried the chat twice. Each time the chat was escalated to a manager. The argument goes on for a while until the manager sees he is not getting anywhere and then he announces that I have reached technical support and he can't address this problem. So, AT&T can't even get its web site links straight (see attached). Its "award-winning support" stops when it comes to something like verifying that there is no service. Message to AT&T: just call the number and you will find out! Although it is not described that way on the site, the chat applies only to technical support; or so they say after a half-hour long exchange on a customer service issue.
And so it goes. It is hopeless. I am left with posting and contacting the credit bureaus -- as AT&T continues to build on its utter incompetence.
my home, my life
ATT CONVINCE ME TO PURCHASE UVERSE. AFTER CHECKING MY ACCOUNT, SHE SAID, I SEE YOU HAVE TWO LINES.
I SAID YES, ONE IS MY HOME PHONE AND THE OTHER ONE IS MY FAX LINE. SHE SET UP APPOINTMENT FOR UVERSE TO BE INSTALLED. THE TECH INSTALLED THE UVERSE, JUST AS HE HAD COMPLETED THE INSTALLATION, MY FAX MACHINE STARTED RINGING. I WENT TO SEE WHAT THE FAX WAS AND REALIZED THAT FOR SOME REASON, IT WAS NOT COMING THROUGH. I VERBALIZED IT OUT LOUD AND THE TECH HEARD ME. HE ASKED IF HE COULD LOOK AT MY FAX MACHINE AND I SAID YES. IMMEDIATELY HE SAID, THE PROBLEM IS YOU HAVE UVERSE NOW, AND UVERSE ONLY WORKS WITH A DIGITAL FAX MACHINE. I BECAME ANGRY QUICK. MY RESPONSE WAS, THE ONLY YOU (AT&T) CARES ABOUT IS GETTING THEIR EQUIPMENT INSTALLED, THE HELL WITH THE C0NSUMER. THE TECH LEFT. I PICKED UP MY HOME PHONE TO CALL AT&T ABOUT THE COMPLAINT TO FIND OUT MY HOME PHONE DID NOT HAVE A DIAL TONE.
AFTER CALLING AT& T OVER AND OVER AGAIN FROM MY CELL, I BECAME FRUSTRATED. I WAS GOING TO LEAVE MY HOME FOR A LITTLE WHILE, SO I TRIED TO SET MY BURGLAR ALARM WITH NO SUCH LUCK. I WENT TO MY COMPUTER TO LOOK UP ANOTHER PHONE NUMBER FOR AT&T TO FIND OUT THAT THE DOG GONE UVERSE WAS NOT WORKING.
I HAD A COMPLETELY WHITE SCREEN. I HAVE MY OWN DESKTOP PUBLISHING COMPANY THAT I RUN FROM MY HOME, I TRIED TO CLICK ON MY DOCUMENTS, BUT COULDN'T. I TRIED TO DELETE SOME FILES, BUT I COULDN'T.
OK, MY COMPUTER, MY HOME PHONE, MY FAX MACHINE AND MY BURGLAR ALARM, ALL MESSED UP AND AT&T SENT ME 4 BILLS IN ONE DAY. THE FAX BILL WAS ALMOST $200.00 AND THE UVERSE BILL, PLEASE. I HAVE A LIST OF CALLS TO AND FROM AT&T. I HATE AT &T WITH A PASSION. I HAVE NEVER CRIED THIS MUCH IN MY ENTIRE LIFE.
I HAD TO PUT MY COMPUTER IN THE SHOP $185.00. I BROKE DOWN TWICE ON MY JOB WHILE TEACHING A COMPUTER CLASS. I AM SICK AND TIRED OF BEING SICK AND TIRED.
JEAN EVANS
The complaint has been investigated and resolved to the customer’s satisfaction.
I signed up for ATT/Uverse in January with the understanding that I would receive a $400.00 rebate. They only gave me a $200.00 rebate. I called the company and they said that they would send the additional 200 but they never did.
extreme static and poor connections
We have AT&T international for our long distance service for calling the Philippines. The service is very poor with consistently bad connections and third parties breaking into my wife's conversations with her sister in Mindanao. We have complained about this to At&t before with no improvement in the line and thus no resolution to the reported problem. Basically they just try to place the blame on the Philippines, and do not over any solution. They are typically what is too often found in the USA for the common worker/citizen - a rip off!
The complaint has been investigated and resolved to the customer’s satisfaction.
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About AT&T
One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.
In addition to its internet and wireless services, AT&T also offers a range of entertainment options. This includes its DirecTV satellite television service, which provides access to hundreds of channels and on-demand content. AT&T also offers streaming services through its AT&T TV and HBO Max platforms, which allow customers to access a wide range of movies, TV shows, and other content.
Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.
Overview of AT&T complaint handling
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AT&T Contacts
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AT&T phone numbers+1 (800) 288-2020+1 (800) 288-2020Click up if you have successfully reached AT&T by calling +1 (800) 288-2020 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 288-2020 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 288-2020 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 288-2020 phone numberCustomer Service+1 (888) 333-6651+1 (888) 333-6651Click up if you have successfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (888) 333-6651 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (888) 333-6651 phone numberOrder New Wireless Service+1 (877) 782-8870+1 (877) 782-8870Click up if you have successfully reached AT&T by calling +1 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AT&T emailsattcustomercare@att.com100%Confidence score: 100%Support
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AT&T address575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 08, 2024
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Ordered Internet and TV on 11/02/12, got confirmation email for install on 11/12/12 between 9 and 11 am. Never showed, called they gave some lame excuss they never got the order. Provided order number from 11/02/12. Told them to cancel order, begged me not to. Promised they would be there on 11/14/12 between 9am and 11 am, never showed. Called that they could be there by 1p.m.. Cancelled order tired of waiting and taking time off at $35 an hour.
i'm not real happy with this company, seems the right hand does'nt know what the left hand is doing . i have alot of issues with getting timely service to fix promblems . iv'e had the service for three days and contacted them about twelve times, i don't consider this a bargin . i had less promblems with my local cable company and i'm seriously considering going back to them i'm not impressed with at&t one bit
AT&T Uverse is a horrible product. It is always down. We have had scheduled technician appointments from 4-8 pm each of the last two days and NO ONE SHOWED UP EITHER DAY.
Avoid AT&T. The product is bad and AT&T employees are ignorant and lazy. I repeat: AT&T Uverse stinks.
They sell you extra services and offer discounts and refunds
but the tend to lie about their services. Refunds Ha! It's a joke
Good luck on getting them.
I too ordered Uverse service last July. I have yet to recieve my reward for using their service. I have called repeadly and have not seen my reward.
I finally figured out that when an AT&T "retention specialist" offers you a deal through a "promotion" it is actually a bait & switch scam. I fell for one & it evidently was not made clear to me just what was taking place. Just yesterday I learned that the "promotion" I fell for, which did save me some money, had moved me into a higher level of service which I didn't really want or need. When the promotion ended I was not returned to my original level of service. I was never asked to approve this permanent change. I finally called to complain about my $222 bill & was told that I approved it. Maybe it was hidden in the fine print or in a confusing statement. At the time I was living 1200 miles away taking care of my son with stage 4 lung cancer so my priority was not to tend to the matter of my increasing bill. My son has died & being back to ?normal? I can pay more attention. It is important to me to alert others to the devious practices of this once highly respected corporation. Their ethical standards have dropped way low. Bottom line ###!
I switched to U-Verse for phone & internet. The phone was a constant problem. It would ring, but there was no service when I picked up, and I could not make a call. Techs were here at least 4 times. After the last issue, I called AT&T and told them to put the phone back to the way it was, and I've had no problem since. The computer is another issue, we are constantly getting an IP error, which after at least 4 visits from "techs", we were told, it isn't AT&T, it is us because we are "old" and "old" people do not understand, and if we call AT&T again there will be a $150 charge for a tech visit. I am switching to Cable.