Menu
Login
I switch from T-Mobile to AT&T, and it's been a nightmare from the time we open the account (May 11, 2024) until now (Dec 9th, 2024) Customer service is horrible, and no one take accountability. I started until We originally open the account at Cosco on May 11, 2024, we got 2 iPhone Pro Max and Samsung Galaxy S24 Ultra (we were told since we got 2 new iPhone that we would be able to get an iPad for free) and requested to open a business account, unfortunately they had created a personal account. when I saw my first bill, I contacted ATT to let them know my problem. They told me to go to a store to see how to resolve the problem. I went to the nearest store to my (Alafaya) location on May 16, 2024, spoke with agent Carlos told them my issues and he stated that he was able to convert everything to the correct plan/ business account. I left the store under the impression that everything was completed, and I was good to go. Fast forward to August 26, 2024 my lines was suspended (for almost a week) I came to the store to come to find out the account was not transferred properly and it was put into the wrong plan again; some of the line was in personal and rest in business the manager at the time Salvador from the Alafaya store had to work with his manager to reconcile the account case #[protected]_[protected], they informed me that everything was corrected and credited correctly and that the payment made on the personal was transferred and credited to the business account. My phone turned off today on Dec 9th, 2024, and I spent 3 hrs. On the phone trying to resolve the issue and went to the store at 3:30 pm and been here for 4 hrs. basically wasted the whole day on getting my phone back on and it's still not on. Based on my calculation I've been with AT&T for about 7 months we have 4 business lines ($50 for 3 line and $10 for the internet) (AT&T Unlimited Premium PL plan) (3 phone line and 1 internet line) calculation is ($50x3=150+10=160x7=$1120. Our account is supposed to be a Business Unlimited Premium/ Tax exempt corporate account since it's a non-profit. We've been transferred from dept-to-dept, and we still don't have a solution to our problem. If this is how you treat corporate accounts especially local non- profit organization that are changing people's lives, it's a very bad representation on your business. Even the current store manager Hector tried his best to get this resolved with customer relations with no solution and was hung up on several time. We left the store with our problem still not resolved. our problem is still not resolved.
Claimed loss: 2 weeks of service lost $3902 + horrible service plan missed + drop calls $1989 pain and suffering from being on the phone for hrs = $10,891
Desired outcome: AT&T to make sure all of our phone's service is back on. 4 lines on the business unlimited premium PL plan. Sponsored and assigned to a business rep to make up for 7 months
Confidential Information Hidden: This section contains confidential information visible to verified AT&T representatives only. If you are affiliated with AT&T, please claim your business to access these details.
I have never experienced such incompetence and disorganization in my entire life as when AT&T managed my account. Call their Executive Escalation Team (The Office of the President) and force them to correct your account by ensuring all necessary amendments, credits and reactivations of your lines are done. Provide them with every detail of your case and supporting documentation as well like all case numbers, dates, and the timeline of the events.
If they are still unresponsive to your requests, be formal and lodge complaints to the FCC or your state’s consumer protection office against ATM issues such as failed services and wrongly managed accounts. AT&T cannot allow themselves to disregard a customer, a non profit one in this case, to such an extent. Stand your ground.