CB Telecommunications AT&T Management

AT&T review: Management

joanmariepacier of US

Aug 12, 2024 6:41 pm EDT

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My phone broke so I made an app't at ATT in Goodyear for 10AM. I walked in at 10:03 and the customer rep said that they were helping another couple. I'd been to this store before and with only two reps, I waited almost an hour before walking out. So I asked if the customers had an app't and she said, No, but you are late so we always take first come, first serve. I asked for a manager because I was under 5 minutes late and the manager came out. I told her why I was there and she went to look up my account. She said I needed to calm down or she would not help me. I started to talk barely above a whisper. I did not challenge her even though I was not being loud or assertive in any way. just annoyed. While looking up my account, I then shared how my phone would stop working around 4:30 every day, and until after 7 pm. . She said she had never heard of ATT doing that. We were sitting at a table and on the table was a sign that read, ATT will lower speed service if too busy. I pointed out the sign to her and she told me quite rudely that I had better stop my derogatory conversation. I shut my mouth until she finished helping, and for all the time it took she just handed me a phamphlet and said she can't help in the store.

Desired outcome: I'd like an apology from the manager as she denied something and when I pointed the sign sitting on the table, she was ready to kick me out of the store. Shame on her!

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I had already responded to this note when I found the exact words the Manager said when I pointed out the sign on the table we were sitting at regarding ATT stating that the internet may run slow sometimes after she denied that. I was told to stop demeaning her or she would stop helping me. It is not demeaning to tell a store manager that there is a sign indicating what I had shared after she denied it. I had to stop talking completely as my phone was broken and I needed help getting into my account. THAT would be the definition of demeaning.

Maria from the ComplaintsBoard team

Aug 13, 2024 6:18 am EDT

Unfortunately, none of us are immune to situations like this - it’s a human factor, and not all companies prioritize properly training their employees. I’m not trying to excuse this woman’s behavior, but please don’t take it too personally 🌺

We would also greatly appreciate it if you could provide your phone number (in the "Preferred method of contact" field) and the exact address of the branch where you received the service.

▶︎ Just use the ✏️ Add more details to my post link below my message.

This should be enough for AT&T to start their investigation.

Hang in there, Joan - you’re not alone! 🙏

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