CB Telecommunications AT&T

AT&T review: Management

joanmariepacier of Goodyear, US

Aug 12, 2024 6:41 pm EDT

Featured review

My phone broke so I made an app't at ATT in Goodyear for 10AM. I walked in at 10:03 and the customer rep said that they were helping another couple. I'd been to this store before and with only two reps, I waited almost an hour before walking out. So I asked if the customers had an app't and she said, No, but you are late so we always take first come, first serve. I asked for a manager because I was under 5 minutes late and the manager came out. I told her why I was there and she went to look up my account. She said I needed to calm down or she would not help me. I started to talk barely above a whisper. I did not challenge her even though I was not being loud or assertive in any way. just annoyed. While looking up my account, I then shared how my phone would stop working around 4:30 every day, and until after 7 pm. . She said she had never heard of ATT doing that. We were sitting at a table and on the table was a sign that read, ATT will lower speed service if too busy. I pointed out the sign to her and she told me quite rudely that I had better stop my derogatory conversation. I shut my mouth until she finished helping, and for all the time it took she just handed me a phamphlet and said she can't help in the store.

Desired outcome: I'd like an apology from the manager as she denied something and when I pointed the sign sitting on the table, she was ready to kick me out of the store. Shame on her!

Confidential Information Hidden: This section contains confidential information visible to verified AT&T representatives only. If you are affiliated with AT&T, please claim your business to access these details.

I had already responded to this note when I found the exact words the Manager said when I pointed out the sign on the table we were sitting at regarding ATT stating that the internet may run slow sometimes after she denied that. I was told to stop demeaning her or she would stop helping me. It is not demeaning to tell a store manager that there is a sign indicating what I had shared after she denied it. I had to stop talking completely as my phone was broken and I needed help getting into my account. THAT would be the definition of demeaning.

Maria from the ComplaintsBoard team

Aug 13, 2024 6:18 am EDT

Unfortunately, none of us are immune to situations like this - it’s a human factor, and not all companies prioritize properly training their employees. I’m not trying to excuse this woman’s behavior, but please don’t take it too personally 🌺

We would also greatly appreciate it if you could provide your phone number (in the "Preferred method of contact" field) and the exact address of the branch where you received the service.

▶︎ Just use the ✏️ Add more details to my post link below my message.

This should be enough for AT&T to start their investigation.

Hang in there, Joan - you’re not alone! 🙏

0 comments

Add a comment

AT&T - Carl blust 353

Resolved

AT&T - Uverse equipment returns 348

Resolved

Replied

AT&T - unauthorized bank charge 17

Resolved

AT&T - service 48

AT&T - billing rip-off 17

Resolved

AT&T - Rebate offer is a rip off! 171

AT&T - crooks 1

AT&T - Directv

AT&T - sending a replacement devices with expired warranty.

AT&T - at&t rewards 7

Resolved

View all AT&T reviews and complaints

AT&T Contacts

AT&T phone numbers

+1 (800) 288-2020

Click up if you have successfully reached AT&T by calling +1 (800) 288-2020 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 288-2020 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 288-2020 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 288-2020 phone number

Customer Service

+1 (888) 333-6651

Click up if you have successfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (888) 333-6651 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (888) 333-6651 phone number

Order New Wireless Service

+1 (877) 782-8870

Click up if you have successfully reached AT&T by calling +1 (877) 782-8870 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (877) 782-8870 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (877) 782-8870 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (877) 782-8870 phone number

Check Wireless Order Status

+1 (314) 925-6925

Click up if you have successfully reached AT&T by calling +1 (314) 925-6925 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (314) 925-6925 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (314) 925-6925 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (314) 925-6925 phone number

Support For Travel Abroad

+1 (800) 901-9878

Click up if you have successfully reached AT&T by calling +1 (800) 901-9878 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 901-9878 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 901-9878 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 901-9878 phone number

AT&T PrepaidSM

+1 (844) 827-7057

Click up if you have successfully reached AT&T by calling +1 (844) 827-7057 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (844) 827-7057 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (844) 827-7057 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (844) 827-7057 phone number

Order New U-Verse TV Service

+1 (866) 861-6075

Click up if you have successfully reached AT&T by calling +1 (866) 861-6075 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 861-6075 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 861-6075 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 861-6075 phone number

Order New Digital Phone Service

+1 (800) 331-0500

Click up if you have successfully reached AT&T by calling +1 (800) 331-0500 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 331-0500 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 331-0500 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 331-0500 phone number

Wireless Customer Service

+1 (866) 294-3464

Click up if you have successfully reached AT&T by calling +1 (866) 294-3464 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 294-3464 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 294-3464 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 294-3464 phone number

ConnecTech PaidTechnical Support

+1 (866) 435-3264

Click up if you have successfully reached AT&T by calling +1 (866) 435-3264 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 435-3264 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 435-3264 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 435-3264 phone number

Dial-Up Billing & Payments

+1 (877) 990-0041

Click up if you have successfully reached AT&T by calling +1 (877) 990-0041 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (877) 990-0041 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (877) 990-0041 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (877) 990-0041 phone number

Order New Fixed Wireless Internet Service English

+1 (866) 975-0050

Click up if you have successfully reached AT&T by calling +1 (866) 975-0050 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 975-0050 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 975-0050 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 975-0050 phone number

AT&T PREPAID Wireless Home Phone

+1 (855) 288-2727

Click up if you have successfully reached AT&T by calling +1 (855) 288-2727 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (855) 288-2727 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (855) 288-2727 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (855) 288-2727 phone number

Digital Life

+1 (410) 739-2095

Click up if you have successfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (410) 739-2095 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (410) 739-2095 phone number

Director Of Sales

+1 (469) 216-8520

Click up if you have successfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (469) 216-8520 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number

More phone numbers

AT&T emails

attcustomercare@att.com

100%
Confidence score: 100%

Support

AT&T address

575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States

AT&T social media
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 29, 2025
View all AT&T contacts