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AT&T review: AT&T mobile phone plans for new customers

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6:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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I was lied and manipulated to change carriers by AT&T and was guaranteed my bill would not be more than what I was paying with Verizon. My bill increased over $200 per month and I was suppose to be on an unlimited plan like I was with Verizon and that was a lie. No one at AT&T would do anything to resolve my complaint. One more thing I was also told I wouldn’t be locked into a contract which also was a lie.

I told the sales rep at the grocery store where I was followed around while shopping I wasn’t interested I recently had to stop working due to a health condition and I’m happy with Verizon and I can’t afford to pay more than what I’m budgeted for. He promised all the same services I got with Verizon unlimited everything for my family plan but as a bonus for switching and being a new customer we qualified for free phone upgrades. My monthly bill would be the same except the first one would be a little higher due to activation. My current bill with AT&T this month 06/2024 is over $400. This is insane. I cant believe this is legal!

My bill was consistently $139 every month with Verizon

With At&T my bill always goes up never been the same and up to $200 more every month than I was paying with Verizon

I wouldn’t recommend AT&T to anyone and I regret trusting their con artists disguised as sales reps!

Claimed loss: $800 give or take is money I would have if I stayed with Verizon.

Desired outcome: I want out of this contract I was told I wouldn’t be in and could switch carriers anytime

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