AT&T
Reviews and Complaints

AT&T cable 3 years ago cancelled my service after I had paid my bill early then requested double the payment. After calling and complaining they reached out to me the following month an admitted there was a mistake with the billing and I had paid my bill on time. I told the person on the phone that I no longer wanted their service and to send me a mailing slip to mail back their equipment. I was told they would get that right out to me which they did not. I then the following month called back requesting mailing slip once again and told the customer service person that I had requested slip and was told they would get it right out to me and that I never received it, I was then told again that they would sendit right out. Still it never came then I received a bill in thee amount of 881.00 for service I wasnt receiving plus their equipment. I then called again repeating the previous requests. Once again I was told they would send the mailing slip for me to return their equipment. After this conversation I called and was told the equipment was to no use to them and they put vthis total on my credit. This is not right, this is unfair business practices.

If I could leave negative stars I would! I called in February to cancel phone service for my small business after having it for over 10 years. It wasn’t canceled until April when I realized money was missing from my account! I called to hand it canceled again, the incompetent employee didn’t remove the automatic payment so they charged us 3 months of service at $272 when originally our bill was only $67.08 for nearly 10 years! Then for 3 months we got the run around about refunding over $800 to our account which we still have not received to this day. It is now June! We have spoken to numerous agents, at least 2 supervisors and we still don’t have our refund. This has severely impacted our business not to mention the 3 overdrafts it caused to our business account. If this is how they treat a 10+ year customer what do you think they will do to you! Do not use AT&T! Period

Hello

I have a charge I don't recognize and I would like to get refunded. I don't need any names or whoever used my card I would just like to get my money back.

I will provide a bank statement in the attachment.The card is ending 9323 and belongs to Alina Ryskulova(me) Charge was on 15th of May.Sum is :$306.72

I don't even live in the United States so I guess fraudelnt charge was made.

Please look for this charge and cancel it. I talked to my bank and I was said that your company refused to return money even there is a proof. I really worked hard to earn this money and it would be very unfair to lose it.

Thank You

Hello,

My name is Maria Halpern and my position is Program Manager at South Florida PBS aka WPBT Channel 2.1 and WXEL Channel 42.1.

We have been receiving complaints from our viewers indicating that the Program Listings on the AT&T Guide are inaccurate, as to what is airing.

This makes it hard for them to watch and record.

I do not see AT&T on my list of TV Listings Contacts that I send my Schedule Grids to each month. Perhaps, if we could have your contact information, we would be able to include AT&T to receive our Schedules and the Program Information can be checked and corrected and this issue can be resolved for the viewers of South Florida.

Thank you.

Here's my contact information.

Maria Halpern

Manager Program Operations

Office: [protected]

Email: [protected]@southfloridapbs.org

viewer complaint:

You are a Great station!

I have to record some of your shows and lately have found AT&T’s program guide to be very inaccurate regarding your shows and times.

They blame the provider, you.

I know I can use passport, but prefer watching your wonderful content on my television.

Please do something about getting this problem addressed.

Thank you very much.

Keep up the great work.

I went into the Kingwood, TX AT&T Store near Houston. I bought a new watch that I originally went in for, and signed up for Direct TV that THEY encouraged because I commented my current provider is incompetent. The manager said he would be at my house two days later to install. (Direct TV doesn’t do this.) He never set a time, never called me — never showed up. I called twice that day — no call back from anyone in the store. No one cared, and no one made any effort to save the AT&T account of decades. I realized the whole thing was a sham to sell a product — it was cruel.

I reported the incident to both AT&T and Direct TV — and every review site I can find. Of course, I also canceled the DT account and “installation.” I will never shop there again and will look for a new wireless company. Don’t be cruel to hardworking customers: we bite.

Over 5 years ago I moved my business and had a new landline number,

[protected], and my original land line number, [protected], was rolled over to the new land line? I was forced to buy a wireless phone to roll everything over to telling me that there would be the charge for the phone but no other charges. Well, for 5 years not only have I been paying monthly for the original number separate from my business phone number but a 2nd number was added that I did not ask for and it was rolled over to the wireless original number at twice the cost. I have tried for 4 years to get this number disconnected to no avail nd now after being on the phone for 2 hours I am not able to disconnect it yet again because I'm being told that it is a land line, it is not! I refuse to pay for this phone number any longer, [protected] since no one in your company knows what they are doing.

Next, I don't know where you are outsourcing your customer service but it is terrible unless of course you are from where ever they are. It is little wonder why I can't get things taken care of because it takes forever for not only your customers, but you service people as well to understand each other. You are an American business why are you not using Americans to answer your phones? This little mistake has cost me over $5000.00 thus far and it is still not settled or disconnected. I try to stay American and A T & T but other companies are looking more & more valuable to me.

Carole & Larry Friesen

We have been customers for about 15 years and purchased new phones in April 2023. We received our first bill with new phones added only to find that our bill went from $120 to $300. We traded in 2 phones and were told we would get credit for those, which we did...that is the only thing that was done properly.

We were charged a $35 "one time Upgrade fee" EACH. We are a 15 year customer!

We were also charged for the Protection Advantage plan (for each phone) which we told the customer service rep we DID NOT WANT OR NEED.

We were also charged for the Next UP program (for each phone), which we also told the customer service rep we DID NOT WANT OR NEED.

How many customers are overcharged without even knowing?

At&t customer service is absolutely horrible these days, do you really care about your longtime customers? We have never been late on a payment in 15 years.

I did Live Chat and was refunded for the "one time Upgrade fee" but was told they could not help with the Insurance (that we did not authorize)until next month after speaking with the "backend people". Very disappointed and will probably leave At&t !

In January 2023 we processed an upgrade for one of our lines of service. We went through the app, speaking with 2 chat agents who assured us the Upgrade of the line from our A10E to an S22 would give us the $800 advertised promotion to upgrade that phone.

It took them extra weeks to deliver it properly, finally putting the device in our hands at the end of January. We then sent in our old device.

By mid February we got threatening messages saying its 'not too late to send in our device.' - when we called ATT they assured us it was in progress abs it would take 2-3 months to see our bill credits.

Fast forward to April 19th and we have a message in the MyATT app that our promotion was denied. We had to call and ask and got two stories:

1) customer service said our device is worth 1$, so they will not honor the deal

2) trade in said the device was a blind trade and irregardless of device cost it is worth 800$ for the credit as loyal customers.

Since we have tried to dispute this multiple times we have had ATT telling us we should have "checked the device list on the website" - a step never offered to us when upgrading or checking the status. The company insists its our fault for not checking something they never made us aware of after soliciting us for an upgrade in the app.

We have has reps lie to us, transfer us without consent, hang up on us, promise to file tickets and remark the account without ever doing any of this.

At this point we are looking at another carrier because of the bait and switch tactic with ATT's lack of care or integrity.

December 2022 I traded in a device. [protected]@t provides return box and USPS shipping label. After following all process, I never received my $1,000 credit. [protected]@t blames it on not receiving the divice back. USPS still shows device is in their possession 5 months later. USPS says ATT did not purchase insurance when they purchase the shipping label. ATT will not take responsibility and the customer looses out on the trade in and the phone we were trading in. Maybe they should tell their customers "Hey we don't insure the return labels, mail in at your own Risk" Terrible [protected]@T policies. Over 65 hours and 4 months on phone with [protected]@T and they will not fix their issue. Only continue to give you the run around and excuses. Corporate giant run around and they could care less.

AT&T locked email account due to possible fraud. We were told no one can help us. The email does not have recovery options but the email is tied to a cell phone number with AT&T under my account and they still will not help! AT&T does not put their customers first and take of them. This is unacceptable and AT&T should not provide email service if you are unwilling to help your customers! We would have better luck with google! Would like to be contacted at [protected]

I am leaving for a trip to Canada. I called to make an international plan update. The trip is from April 29 to May 6 they were going to charge me 80.00 plus fees. I have had continual service with AT&T since the 1990’s. I have home phone and internet with them. I am very unhappy at this time. I was told if you go to Mexico there is no charge. I said why would I go there people get killed I am going to Canada. When I traveled to Canada before it was only like 30.00 for the service. Will be looking to move internet and wireless and dropping g my home service. So upset.

Today, 4/16/2023, I called AT&T concerning not being able to log on to my email account. The first person I spoke to couldn't even get my telephone number correct after repeating it THREE times. Then I tell him the error code that I had received when I tried to log on. Then he places me on hold and I wait, and wait!

Then DRIECTV comes on the line and I till her that I was transferred by AT&T and I'm NOT having problems with them. She was very nice and transferred me back to AT&T and the third person was trying to talk to me concerning DIRECTV and NOT ABOUT MY PROBLEM ABOUT LOGGING INTO MY EMAIL ACCOUNT. The first and third person I talked to apparently had a difficult time UNDERSTANDING ENGLISH. AT&T needs to STOP hiring these people from different countries. All I've done is wasted my precious time getting NO RESULT to my problem! Needless to say I'm upset with AT&T.

Billing goes from and to 13th of each month. I cancelled cell phone service 3/19/23 for two cell phones. Requested pro rated bill since the only use of ATT service was 6 days of the 31 days charged. Was told due to contract I signed there was no pro rate for cell phones. I never signed anything in 2004 for services for our 2 cell phones. I personally pro rated my bill in the amount of $23.82 for the 6 days of service. This amount was for the whole bill of $121.93. I was given a $30. discount but did not include that in my pro rate. I pro rated for the entire amount. Sent a letter of explanation, along with my payment of $23.82, and asked for a copy of the contract that I was supposed to have signed, which I didn't. Stated how I couldn't understand why one should be expected to pay for 25 days of service that they were not nor would not be using. Further stating that, to me, big business was rampant with greed. Instead of a reply I see on line that I am passed due on payment of $67.80. This would be the balance of the original bill minus the $30 discount and minus my payment of $23.82. If I had a roofer come out to put a new roof on my home and was told, "Pay me now and I'll put the new roof on later", then he just wouldn't be paid until the work was finished. AT&T's work was finished at 11:59 pm on 3/19/23, not 4/13/23. Following is letter sent with name and phone numbers deleted, as requested re: personal info:

March 29, 2023

Prior Acct.#: [protected]

To whom it may concern:

I canceled the phone number of 314- as of 3/12/23 that I used to get on line and in doing so the CSR (customer service rep) told me that it would be effective next day, 3/13/23 since that was the last day of the billing I had already paid for, received by you 3/7/23 and I was fine with that.

In waiting for the bill for our other two (2) cell phones, which the CSR referred to as “Air” phones I found the bill to be $121.93. Again I called and the CSR told me, basically, I was paying $72.75 for the privilege of using our air phones plus the $24.48 per phone. Unhappy with this we got new service elsewhere and I called ATT on 3/19/23 to cancel our other two (2) phones, which had already been canceled when our phone numbers were transferred from ATT to the new provider.

In this call I let the CSR know I would wait for the pro-rated bill to pay my balance and was informed their would be no pro-rated bill on cancellations of Air Phones. Furthermore it was in the contract I signed.

First off I signed no contract for our cell phones. Have had our phones since 2004 and no where did we sign any contract to be billed a month ahead of time for the usage of our phones. I explained this to the CSR, nicely, and told her I would pro-rate the bill myself and that was the amount I would send in.

Eventually she stated, and did so, gave me a $30.00 discount. How nice of her since I didn't owe that much anyway. If I were to accept the discount, with my pro-rated bill, I would owe ATT nothing.

Have no idea, when we used only six (6) days of service, why it is expected that we pay for 25 days of service that isn't nor will be used by us.

It seems big business just can't get enough even when it is not due them. Greed is really rampant.

I have taken the full bill amount of $121.93 we have been billed for the 31 days not yet nor that will be used, instead of the $30.00 discount leaving the bill you have stated of $91.93 on line for those 31 days, and have pro-rated it to be as follows:

$121.93 divided by 31 days = $3.9332 a day.

If broken down further it is:

$72.75 your CSR stated as Service Plan when I told her it was a “being on line fee” as it clearly states Group 2 24 GB with Rollover Date. Regardless:

$72.75 divided by 31 days = $2.346 ($2.35)

$25.00 divided by 31 days = $ . 806 ($ . 81) 314-

$25.00 divided by 31 days = $ . 806 ($ . 81) 314-

$3.97 X 6 days = $23.82

Since taxes were already added into the bill you are still getting more than deserved since the full 31 day service was not used but taxed for.

We are 77 and 76 years old. Yes, old, not young with health issues trying to live on a very small fixed income while having to pay health insurance because social security isn't enough and without it medical takes whatever else you have, where everything goes up but the pay. If you care to look back you will see how long ago we had to give up our one real entertainment, besides regular TV, Direct TV, due to needing to cut costs. It's a shame as we can't go out to eat, lord knows no theater movies are ever in reach. So far we don't have to choose between eating or staying warm but I see that coming eventually too if we should live so long.

Please send me the contract with my signature on it your CSR said we were under. Would love to see it.

Please accept this payment as “In Full”. I am not trying to mess over anyone and not wanting to get messed over myself either.

Enclosed is our check for the pro-rated amount of $23.82.

Sincerely,

Hi: I have continued internet and home line service problems since 2022. Every time it rains, the wind blows or it snows, my service goes out. On January 24, 2023, techs came out to repair my internet and phone line. The techs were unable to resolve the issue. They unplugged my printer/fax machine and told me that was what they could do. I was charged a dispatch fee of $99. My service still goes in and out continuously. I work from home which causes constant problems. I need the internet to do my job and for my daughter to do school work. I have extenders and new modems, but it never helps. I am afraid to have anyone come back inside my home because AT&T will charge me again and still not resolve the problem. Just this week I was unable to call out with my home line. I have a serious illness and I need service. Service issues also are needed for others neighbors in my community. You can see the history of my issues on my account. I would like for AT&T to refund the $99 dispatch fee and credit my account for each time my service has gone out of 50%. AT&T is hard to contact when I call or chat. Reps have hung up on me or denied providing service or assistance. I would like to request a refund of the $99 dispatch fees since they have not resolved the issue. I would also like a 50% credit off my bill for each time my service was out. I would like to be able to use my home phone line with a dial phone to call when power is out so that I can call in case of emergency because of my health issues.

This has been an ongoing problem for six months now. I have called the support center multiple times, had my system monitored by ATT Tier 3 over a 72 hour period, I have had the Router and ONT replaced and purchased and installed (on ATTs recommendation) wireless extenders, Technicians have been on site to troubleshoot but the problem still exists.

Wireless signals / ethernet connectivity drops all the time.

TV's which are connected via ethernet off the extenders buffer all the time.

FTH indicates a good signal and DL/UL speeds. Inside the home the wiring is fine. No issues identified by techs.

No one can identify the problem and because I work from home full time, this irregular and constant disruption is aggravating. Never had this problem with other providers.

I purchased a phone from a gentleman at sam's club from at&t and I asked to keep my old number and he said , yes I would and after all said and done I was charged a large amount of money and I was also pressered to pay 650.00 that was not credit to the bill.and didn't keep the same number , so now this company Sunrise Credit Services , Inc is contacting me telling me that I owe $3092.33 Account # [protected] SCS Account # [protected] , I feel that I was taken advantage of because I can't read.

My direct TV ended 3/22/23. I returned the equipment.

I received a final bill of $69.95 for my internet. My bill goes from Feb. 22 to March 22. I called AT&T billing and I was told to wait for the final bill. It will be prorated. I received the final bill for $69.95. I called AT&T spoke to a lady by the name of Brooklyn and she put Mike the manager on the line and he said he would not prorate the bill and I owed $69.95. I told him it was not fair and I would not pay.

A service agent came into my yard and cut my phone line instead of my neighbor, where he was supposed to be. Since I do not have an AT&T phone I don't care about the line, except that he left a long wire hanging off the back of my house. Since I don't live in the ghetto or have a house that looks like it belongs in the ghetto I want it cut back to a shorter unnoticeable length

I was offered a special price after I signed with ACP Program. However, AT&T has been having issues with their automated system, and is not getting paid. So, I received an email every month indicating payment was not received and charge me a late fee. Every month I have been visiting the website and calling to figure it out, but they were unable to solve the problem and kept charging me a late fee, when it is only their own fault.

So, instead of paying the low fee established by the ACP, now I have to pay like $20 more every month!

FURTHERMORE, I tried to login here and it is not allowing me. I requested to reset my password, but I never got the link to reset my password.

My company has been with AT&T for about seven years now. I don't know how much longer we will be with them. My phone stopped working Saturday afternoon March 25,2023. I went into the store today 3/27/23. They couldn't help me. Told me to file a claim online. I did that. after I file I was told to call the claim number I was passed around to eight different people. The ninth time they went to transfer me to someone else they hung up on them. on the phone with them for two hours and 14 mins. I called back to the gentleman that I didn't want to be transferred to anyone I just wanted a supervisor. I got transferred 3 more times and told I had to go into an AT&T store. I left work drove two hours to Provo closes store. The Ashley the lady at the store told me she couldn't do anything for me. That I had to call the help line I told her I wasn't leaving until I got an answer about my phone. She told me I had to go to UbreakIfixit store in Orem so I did he told me that it was most likely the motherboard in my phone. That I need to call AT&T back and have them send me a replacement so I drove two hours back home. I can't call AT&T tonight because who in there right mine has an landline anymore. My husband is on the road driving truck. I run the business so customer has been able to get a hold of our company for the last three days.