AT&T
Reviews and Complaints

I terminated my Direct TV service on March 26 one day before my contract

ended per my contract ended . I called Direct TV and the agent told me the

early termination would cost me $234.54 for the termination fee, but instead

At&t charged me $254.40.

My account number is [protected].

I never agree to extend my contract with them.

I am ok to pay$ 4234.54, but not $254.40.

Thank you,

Ella Cohoon

Email is

[protected]@bellsouth.net

[protected]

My husband and I are senior retirees. Since 2012, we have had AT&T Go Phones because they only cost us $10.00 each per month. We were upset when AT&T recently bumped up their per minute charge from $0.10 to $0.35. But now we've filed a complaint with the FCC because over the past two years we have begun gettting robotexts. Since January the frequency of the robotexts has shot up, to where we now receive one to two of them daily. The robotexts often come in the middle of the night, disrupting our sleep.

The problem lies in the fact that AT&T does not offer any recourse to block the robotexts for flip phone users, and we are being charged $0.20 for every one of these texts. Regardless of where the texts originate, AT&T is complicit in forcibly enabling and charging for these unwanted texts. This is harrassment, elder abuse and extortion.

Last Octobrr I ordered an iPhone 14 from the AT&T store in Vero Beach. The wrong color arrived and the store manager agree to return it and order the right color. The correct color arrived and I bought it. A month later I got a notice that the phone had not been returned. I went to the store and the sales people found the phone still in the back and was informed the store manager had left. The salesman promised to have the new manager return the phone. I returned to the store and was assured by the salesman that the phone had been returned. I requested they email the shipping records. I received nothing. Shortly thereafter I got a message that the phone had not been returned. I again returned to the store and asked to speak to the now third manager. The manager apparently quickly left. Further request to meet the manager or have him call me were refused. I tried using the corporate customer service line but again could not get a manager talk to me. I was then informed that I must pay almost a thousand dollars for the missing phone or would have my service disconnected and the account referred to collection agencies and all credit bureaus. The now fourth manager at the AT&T store refused to talk to me as did the customer support line. All this despite the fact that the salesman still work in the store and confirm I never had the phone and that the store committed to return it.

AT&T rolled out fiber, and forced me to switch by turning off copper. The switch took place around June 2022. AT&T promised 300Mbps for same price but, reneged on that promise. I got somewhere between 1 and 30Mbps with fiber, versus a reliable 33Mbps with copper. Fiber stops working for periods of about 2 hours, and AT&T says they know, nothing can be done about it. For about a week now, we never know when it's up, or down, and how long before it works again. AT&T says they know but, do not know when it will be fixed, or if. I have heard may excuses, one them being "too many people switching to fiber". Well, if AT&T did not force people to change, many would not. No credit for time down, nor a reliable service to work from home. Fiber is worse than copper and, according to AT&T, there is no going back.

I had four phone lines and then one fax line. I moved five blocks and was told I could keep my numbers a lie.

I had crossed a street one block from the office,, then four more blocks.

Then I was hoodwinked into the fiber, which I told the woman five times NO I didn't want and could not use the thread from past experience. As it turned out, she still put an order in. For two weeks, my lines were down and lost over 15,000 in sales. I eventually got hold of her. She apologized ,and said it was her first week, if true or not, not my responsibility. Finally found out she lied again she was the oldest employee of over 20 years.The reason she destroyed us ?was for a contest. So the four lines I then had to pay extra for sem card to go to pod lines which now was a additional 200.00 a month.The Fax line I disconnected and replaced with a completely different fax line.We have now found out the entire time you have been charging for the fax line that was disconnected the entire time and never could or would be used in your records you can even see the fax line that we switched to.We have talked to a Laticha a Connie a Dawn several people in India and Philipines

Have been countless time they were going to reimburse us for the fraugelient monies a line that was never installed everytime its a hour wait then transferred to 2 - 3 other extensions then another hour

A salesman from AT&T reached out to my husband to see if we would be interested in switching our cell service. That salesman used to work with my husband as a salesman for Charter/Spectrum. He told my husband that they had a really good promotion going to try and build up their customer base because they had lost so many customers due to bad service. He said they had spent a couple of years putting up hundreds of towers to improve their service but were struggling to get customers back, so they were running a huge promotion. That promotion included a free cell phone with qualifying trade in and $340 per line in service discounts and $10/line discount if you sign up for autopay. We were sent a sample phone to try for a cpl of weeks to see how the service was. We did have a few problems, but we were told that towers were going up in those areas to improve service. The phones that we qualified for were dependent on the trade in phones. We gave him our list of current phones and he checked on trade in values and 4 of our 5 phones qualified for top trade-in's on iphone or samsung phones and one qualified for a lesser quality phone. We decided to accept the offer. He also gave me a good deal on phone service for my business but after several weeks, we had to cancel becuz the service was so bad we were losing calls or couldn't hear the customers or visa versa. He desperately tried to work out the problems but his bosses said it was our building becuz it was wireless. We were allowed to return the phone and cancel my business but kept the cell phones. He told us our 1st cpl of bills would be really high until the other phones were received. After that our bill would be around $195 with all fees and we would get the credit for the phones returned and charges on our previous bills and our promotions. After 25 months of service, we never had a correct bill and had to fight for any credits. We did receive some credits but were always overcharged so those credits didn't balance out. Since my husband works for Spectrum, they started offering a really good deal to their employees. We wanted to switch but AT&T told us we had to pay off our phones (that were supposed to be free) before we could switch, and they would release our numbers. After 25 months, I still had to pay over $600 to get the phones paid off that were supposed to be free in the 1st place. I paid them off and we switched to Spectrum and cancelled our acct with at&t in early Dec. 2022. They billed us $84 in January was for the few days charges since we did not disconnect on the billing date. Next thing I know, I got a charge on my acct a cpl of months later for over $164. I contacted them and they said it was for our last month of service. I realized I had closed the acct but forgot to remove the autopay acct. I went to the bank and stopped payment on that charge. Of course, the guy we originally worked with has left the company, but we have communicated with him and have most of our emails including the one where he said he had to check on the qualification of the trade-in phones and then the email stating what we qualified for. They have had several people in that position since so every time we tried to get our bill figured out, no one could figure out what to do. Even when they would give us a credit, they were still over charging us on every bill. Eventually they told us the guy that signed us up must have lied to us and some of our phones did not qualify & we have emails but no signed contract with the specific details of the promotion. We know other families that signed up with the same promotions before we did. One of those families has never received a bill in 2-1/2 yrs and yet we were over charged. They kept kicking us off autopay when we got a credit which added the extra $10/line charge and our bill was always around $150 instead of $195 plus we never got all of our credits. After hours of itemizing every single bill and what they charged us and what the bills should have been, I estimated that they still owed us around $475 BEFORE we paid $632.59 to pay off our free phones after 25 months of service. They just sent a letter stating that they are cancelling our account for a past due balance of $164.61 & they will send us to collection if they do not receive the payment. We already cancelled the account in early Dec. 2022 and paid our final bill of $84+ in January 2023.

I use AOL for my email, and it keeps getting deleted from my phone. The last 3 times this store fixed it in minutes. Today they looked at it for about 5 minutes, handed it back and said you need a new phone. I then took it to my 9 year old neighbor, gave him my password, he had the mail working in less than a minute.

I don't know if the store changed ownership, but I will never go there again.

Edwin F. Wheeler

2736 NE 12 St

Pompano Beach, Fl. 33062

[protected]

[protected]

[protected]@aol.com

We have been having problems with the WiFi for ever . It is virtually stand still . Has a tech come out to day to fix it. . But since we are not ready for broadband and we can only use an 18 machine we have to suffer . That is not right we pay good money to have the same service as everyone else so you are screwing us . Charging 99 was Ludacris. The problem was not fixed and Bering one of your oldest customers we are probably going to jump ship unless something is done .

Service in Los Angeles area (Westchester, CA) has been out since at least January 8th, 2023, likely before that. I called the service center and was told there is a known issue with a main service cable and they are hoping to resolve it by Jan 21st. Called again Feb 3rd, told they are still working on it and hope to have service restored by Feb 8th and I would need to call customer service regarding a refund once the service is restored... Oh and no ticket was written for the previous call so when I ask for the credit I likely won't get one for non existing service prior to the Feb 3rd call. Feb 8, still no service, and listened to the customer service rep lecture me how at some point they will just be cancelling land lines altogether because they have invested in the latest technology and they have all these great packages for digital services.

The only reason I'm with AT&T to begin with is because they own the landline service in my area. If land lines are cancelled, then I most definitely will not be using AT&T for any service what so ever.

On January 18, 2023, I spoke with several representatives, including Chris from the Loyalty Department. I was informed that I have been paying for a third phone line since March 2020 that was added to my account at the AT&T store in Bay Ridge Brooklyn. I said the salesperson at the store told me by adding a third line I would save money monthly and would pay only $10 for the added line.

On January 18, 2023, however, I was told I have in fact been paying almost $55 more per month for a line I never used and a phone I never received. At that time, I was told my monthly statement would reflect an immediate deduction immediately. I was texted case # 0001 that day, and told AT&T would contact me "by undefined." rate, I am furious with the neglectful and unacceptable way I have been treated.

I have been loyal to AT&T forever but now they removed two channels from my U-verse (first OANN and now NewsMax), and immediately after removing NewsMax, raised the cost of my U-verse by $16.70 per month.

We are not allowed to actually choose the channels we want but we are charged more when those we actually wanted are removed? Since they were two of my mainly watched channels I am not a happy customer.

In the real world, when something is taken away, it usually is cause to lower costs, not raise them.

AT&T has become totalitarian in their treatment of customers.

ATT is making hard sales pitches to my townhome community to switch to their services. It is therefore incomprehensible why they would send technicians out multiple times in the past few weeks to dig up our common areas without warning. For the past week, I have had to navigate a muddy canyon just outside of my back patio. It is unsightly and dangerous. Piles of mud and a steep drop off makes the area totally off limits for my child and my dog. Would you like this scene just outside of your patio? If the company has this little respect and regard for my community while courting my business, why would I Ever sign up to be a customer. I hope that my neighbors Reject ATT services also!

On November 14, 2022, we requested that the wireless service be placed on vacation hold which we have use multiple times when we travel overseas. We were again told the cost would be $10.00 plus the usual taxes. Instead of being place on vacation hold they suspended the account but continued to charge us for 12 GB data usage for which we had no access. In December 2022, contacted the support personnel through the chat function asking them to correct their error. They said they would and reduced our bill to $27. The bill for January come in and it is still charging over $70.00 for 12 GB data usage for which we have no access. Contacted support and for 6 consecutive time they allowed the connection to time out, this was done by two separate "Supervisors" named Bruno and Kenneth. The only solution they offered was to reactive the service, never once did they try to fulfill the original commitment of changing the situation from suspension to vacation hold. They continue to avoid doing any thing and let the connection time out, and ignore the original request.

I went into an ATT office and was told if I upgrade my phones and since we had 4 phones they will give us $1000 towards the new phone. I will not have to pay anything extra. They also asked to add a line so then my bill will not increase.

I paid $78.75, $87.50, $96.25, $96.25.400 for the new phones and they told me that was it. I will not have to pay any extras. I was in the impression that was it,

My bill came in and the amount to pay is $317.83 from $196.91. I picked up the phone and called customer service billing. I spoke to someone by the name of Faye and she advised me she understook I was misled however she could only credit me a one time $35 fee. I asked for the supervisor and I was told he is too busy to come on the phone and it was beyound their policy to provide any other credit.

This is pure robbery and misleading and very poor customer service. I have a very valued and loyal ATT customer but this was the service I received.

Good afternoon, phone companies should be scrutinized for their advertising and promotion packages. In particular, AT&T offers a "free phone" with the trade of an I-phone. The trade is never comparable as I-phones are the more expensive than other brands. Regardless, once the customer conducts the trade they are then enrolled in a more expensive package and end up paying for the new phone through those charges. The customer ends up relinquishing a new I-phone plus paying for the new phone that supposedly was for free!

To make it worse, if the customer applies for a cheaper program, AT&T is happy to accommodate you without warning you that you will no longer be eligible for the "free phone" program you had (which was never free to begin with), and months later they send you a text informing you of that. Why wasn't that said from the beginning? Then they proceed to charge you for the "free phone".

AT&T promotions deceive customers! They should be investigated and stopped from disguising charges and "promotions" under false pretenses.

I recently switched over from another wireless carrier to AT&T on the 15th of December I spoke to one of your representatives about your trade in program and it was agreed that I would send in two (2) iPhone 8 in return for two (2) Samsung Galaxy S22. There was no price for the Samsung when this account was set-up. I was told by your AT&T representative that for my wireless phone and home internet services, my monthly bill would be around $160.00 dollars. I just paid a bill for $129.42 on the 15 of January and on Wednesday I received a bill for $231.73 but on line it says something different. According to one your representative, I only had the wireless prone services and my bill is $166.00. If i knew the customer services was like this, I would have stayed with my old carrier. I have been with AT&T when they were BellSouth, matter of fact Bellsouth is still in my e-mail address, but I would never though that AT&T would result to false adverting and fast talking schemes with hidden fees to mislead and trap their customers into a contract and send all of their customer complaints calls to a country were they don't even speak or understand English. Someone needs to fix this problem ASAP. My number is 251.721-5948

I called customer service on January 20th at 10:16 am and spoke with Goderic Garcia and was asking about my upcoming bill to make sure I wasn't being charged anything extra on my billing and he gave me a $50 credit for the hassel. But after the call was disconnected I checked my billing on the MyAtt app and it showed I had 2 newer numbers on my plan for iPhone so when I caked and spoke with someone today about the matter they were telling me that a 3rd number was pending and I don't share my info with anyone but the customer service reps for att. So the lady I spoke with today about did that it hairbrush the same day I spoke with Goderic Garcia. So he was the one who did all this and it had me pissed that someone yall have working for task would try to scam for it if my money so for me to continue to be a loyal customer and client with yall I won't him fired and my next bill free for what I'm having to go through because I just sent through some bs with yall in December when my phone wasn't working and you can look at all notes about it. Thank you

In March/April of 2022, I cancelled my phone and internet service with AT&T due to poor service. I switched to Cox Business for my dental practice. Subsequently, I kept getting bills from AT&T Long Distance. On three different occasions, I tried to contact ATT to question why I am still receiving bills for service that should have been cancelled. I finally spoke to a representative named Lou who said he got the acct cancelled and gave me the confirmation code of [protected] around Jan 3, 2023. I STILL kept getting bills saying I owed $214.92. I received approximately 10 bills in a two day period! So, I sent a certified letter to ATT, PO Box 5001 Carol Stream Illinois to protest their poor customer service. My letter was received, but I soon got 3 bills in 3 days saying I owed $235.07!. So on Jan 17, I went to the ATT store in Hutchinson KS to protest. The rep spent 1.25 hours with ATT to try to resolve the issue. She spoke to a lady who said that my balance had been zero for a long time. Can you help me get ATT off my back and refund my $214.92?

We were at BJ's and a young man approached us about who we had for a carrier and then proceeded to try to sell us on AT&T and the deal they were doing that BJ's was give a gift card for $350 per phone. He told me I would get the iphone 14 for switching because I already had an iphone 13 and my husband would get an iphone 13 and trade his phone in on it and would cost $188. The phone bill he said would be $90.00 a month, I said are you sure, $90 a month for the bill and I said I don't have to turn my phone in he said right because we were switching carriers and then I asked on my husbands phone I asked $188 for his phone plus trading in his phone he said right. I asked several times and it was always the same. I paid the $95 for taxes and what ever, now they have taken $300.06 form my checking account. I had called to cancel everything I sent phones back and havent received anything. I went to have service put back on our old phones and couldn't because AT&T said something about fraud which I don't know where if anything it would I had to change our numbers that we've had for years because of them. They have my money and their phones and what do I have nothing but a mess. Next will be a report to BBB.