AT&T’s earns a 2.2-star rating from 2170 reviews, showing that the majority of telecommunications consumers are somewhat dissatisfied with service and connectivity.
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u-verse tv and internet
Contract ends on Oct 20, 2015. Have been paying 137.00 plus tax. Talked to service clerk to ask for Sam e price on services. This person referred me to customer relations and told me to renegotiate contract. So I called and was transfer twice. Finally talked to someone who did not sound like he wanted to sell his product. After account number given, he looked at my services said could not do anything. Advise to cut some of the services. Asked why uverse will rather loose a customer on hand, and go around and offer cheaper prices to new people. No answer. Had the nerve to offer direct to. This guy did not even try to sell me uverse. called in on 10/01/15. Also had chatted with a person who refer me to their customer relations on the 29th of September, when he said to wait till contract ends. yeah right to then charge me 300.00. Don't think so
uverse rewards promise
I signed up for ATT Uverse. I was promised a $100 rewards card. I never received it. I called today to ask when I would receive it and was told they mailed me something giving me instructions that I had to follow by a certain date. They have my email account and my phone number but claim they mailed (postal) this information. I said I never receive anything and they said too bad and they don't give a crap. They also said they don't care if I take my Wireless service from ATT also. Total crap customer service
Yeah. NOBODY got that $100 Visa Gift Card. Cox runs the same stinking scam. I don't know how these crooks don't get taken down by FCC. The government is probably taking a chunk of the profits to look the other way. Corrupt schmucks!
phone & internet
Asked to speak with US based - Billing Supervisor - 4 times - no call back.
I have called 4 times and spent over 3 hours on the phone.
I have a simple request - I would like to speak with a US based Billing supervisor regarding my bill.
If I don't get a call today 9/21/15 I will be closing my account.
AT&T still is ... worst in class for customer service.
If you request to cancel, you will definitely speak with a US rep.
new account signup reward offer-lies
We signed up for a Uverse account after moving to an apartment from selling our house. We previously had DirectTV & Clear Internet for 2 1/2 years which we loved. When we signed up there was an offer for $150 rewards card which we had printed as proof of the offer.
When we got our first bill 2 weeks later we noticed the promo code was changed to $50 gift card or Amazon Prime membership. This was odd since that was NOT what we signed up for. We called and were transferred to "global fraud" which was odd. They stated someone else in our home had Uverse. We said this is an apartment, the previous owner may have had Uverse but we don't know. She argued and said, "no this is a home", we said, "no this is an apartment." The AT&T rep had us fax in 2 proof of identity, and 2 proof of residency. We did that and called back an hour later as directed and then she said the same thing. She said you will not be getting your card someone else there has already had this service. This is unreal. We even sent in our apartment lease showing this address was an apartment. When we signed up they have to have your address so why did the $150 gift card come up? I think they do this to try to lure people to sign up and then the rewards don't exist. This is definitely false advertising. Luckily we caught this on an interim bill and wasn't after a month when you cant cancel.
Hmmm ... how many apartments are in the dwelling? The legal address is the one on file with the county. There is some sort of flag on your address, probably from an outstanding balance at the same address by a previous resident. You can clear that up by providing proof that you lived elsewhere while the past customer was accumulating the outstanding balance. Some of the promotions are pretty precise with regard to packages. Sounds like some sort of advertising error or misunderstanding of the promotion.
Keep in mind that an employee of any company cannot change the terms and conditions, promotions, or price of service verbally. Service providers contracts are quasi.
att direct tv bundle its a scam
I was so excited to bundle my wireless internet and tv services that I called was told that I could bundle all 3. The day came the installers from direct tv came to set up. I asked if he was going to install the uverse as well he said no I would have to call u-verse so I did... they don't service my area. haha joke is on me.
when I turned on my tv I had no dvr service. I have been on the phone for the last 3 hours trying to get it fixed.
don't do it stay where you get good service
Att bundle service is a joke. In December I had a sales rep come to my house and talked to me about switching from Dish ( BEST customer service) to an att directtv bundle. My mother was visiting and she already had att phone and internet, the rep made a phone call and said that she could get direct tv and bundle her other services for approx $145 a month total. We both scheduled installation since we were also told that we would receive $10 credit each for referral. My mom was installed on 12/27 and I was 12/28. When we received our first bills, they were a mess. No credit for referral as agent on phone said that expired the middle of December. The $200 visa gift card she was promised on her contract was only $100. Also, they said they could not give her any bundle discounts as she did not have uverse in her area and had to stick with DSL. I spent 10.5 hours on the phone, (no exaggeration took a break for 1.25hours waiting for supervisor to call which never happened) as I kept getting transferred to numerous departments for answers on her bill. I will say the last agent we spoke with did add credit to her bill to get close to her agreed upon amount. Now after a few billing periods, the amount keeps going up. She's at $176 a month. They keep telling us wait til next statement for credit. We received 3 months free of HBO SHOWTIME, ETC and called to cancel a few days before due. My mom was billed for it and we had to call to get that straightened out. I was charged a $9 late fee when I paid my bill 2weeks before due. When I called about that, the agent apologized and said it was a system error. Now, I have an issue with my DVR freezing and having to reset itself which is very inconvenient because If it does it while recording, I have parts of my shows missing. Called direct tv today, she ran system check said nothing was wrong with system but they could send tech out for $99. Offered the $7.95 a month plan which would pay for tech which I said I shouldn't have to pay as this has been an ongoing issue with their faulty equipment. She replied stating Why are you just now calling? I figured like all things, nothings perfect, but when I noticed it was a constant issue, decided to call. Just now called my mom to tell her about talking to tech and she stated she has that issue quite a bit.
My main PROBLEM with att/direct tv is if your companies merged, why don't you know what the other is doing and have one department handling your billing?
If you already have AT&T for phone and internet, they can combine the billing with DIRECTV. I would need to know more, but if you have 1.5 DSL or above, you might be able to get Uverse phone and internet yet. Usually, the DTV installer will change the service order to include equipment for DVR. In fact, most installers will do everything that they can to talk you into DVR.
poor service hanging up on me
have had u verse for years allways have tileing isssue have never been able to fix the problem.
went on line to Att .com to check cell prices and asked if they can add to m u verse acct and was passed over to 4-5 different reps before the last one said it couldnt be done .iathen asked for the C/S Number and she gave me the u-verse number not C/S I asked again gave me [protected] wrong C/S . and today made a payment was transfered to billing
gave her my phone number told her i had a couple of complaints and i wanted a lower monthly payment . Hung up waited 20 mins could have called me back by now . so here i am complaining again .
last time i complained no e-mail back lets see this time before i go to BBB
Combined cell phone bill is difficult for ATT Uverse. I would check the discount that is available, but it might not be worth your while. You pretty much would need to start up a new Uverse account to get it done and then there might be no savings.
call me please
unrecognized debt
I have no idea why I have an ATT debt in my credit report. The date the report the incident is totally wrong. I did have an account with att. in [protected] I was with Metro pcs. I have no idea what they talking about. ATT's reputation is so bad, there is no way I would have att as my carrier. Therefore I urge whoever put that incident in my credit report to take it off as soon as possible. I had something like that appeared in my account in 2000, I had to hire a lawyer to have it removed, at that time they found out that someone has used my name with a wrong address to get service with ATT. This time I do not have money to hire a lawyer, but If they do not want to take that thing of my account I'm going to address this matter to the media... And I know how to do it!
Yeah - someone needs to provide a lot of information to set-up an account. Drivers liscense, valid address, dob and it has to jive up with the credit bureaus. You get a couple of free no impact credit reports a year. You might want to look into that.
returned equipment
To whom it may concern:
I returned a tv receiver model #VIP2250, serial #M91342EA5503.
UPS gave me a tracking number of 1Z689F699053303096.The package was delivered to ATT Returns at 1940 South Factor Ave. Yuma AZ [protected] on 8/18/2015 at 8:16 A.M., signed by someone by the name of Willie...I was told to call UPS which I did, and they told me that ATT must call UPS to resolve the problem of the receiver that ATT said they never received.
This is UPS number: [protected].
Please resolve as I do not want to be charged for equipment I returned.
Thank you, Gale M. Johnson
acct. [protected]
I have the exact same problem. I returned the equipment. Next invoice I was billed for non returned equipment. I called customer service, gave AT&T the tracking number and they keep billing me for the equipment. This has been going on for 4 months now. And now they just turned my phone and internet service off and customer service will not talk to me until I pay the bill. I am not paying for equipment I have returned. When this is finally resolved, I am through with this company. I have been an AT&T customer for over 35 years.
unhappy customer
Every since I have signed up with at&t in july 2015, I have been lied with every phone call. My pricing has changed 3 times in a month. Your company should be upfront and hones with customers who are new or changing their plans then maybe customers would not be so frustated and irritated. Each time I've talked to a floor manager/supervisors they have been rude and non helpful. I have been waiting for 2 weeks for someone to call me back about the customer service i have been receiving and the only call i've received is about a survey. If this does not get better soon, i'm going back to my former tv provider.
My home phone bill was at least $60 a month. We hardly used it. If we wanted to call long distant they charge us $10 plus the call per minute. I call them in February 2011. I wanted to know why the bill was so high. My cell phone is cheaper and, I use it to call long distance all the time. They was suppose to switch me to $28 a month. I did not get a bill for two months so, I called them. They had switch the billing to online. They said, we owe $138 for two months. We paid the bill. The Rep told me they would make changes again and, they did the same thing again. I called around June 2 and told them to disonnect our service. We went ahead and paid $95.25 per their rep. Half was suppose to be for the month of June and, we did not use it. I switch to another service. I just received another bill today for $75.65. was on hold for about ten minutes. The Rep came on and said our service was not disconnected. She put me on hold for at least 25 minutes and, I finally hung up. I tried to call back and, I told the guy please don't put me on hold and, he did. I have tried to talk to a manager. I dont like being lied to by AT&T. They would have kept me as a Customer if they would have lowered the bill just a little. No one I know who lives here bill is this high.
what a run actually trying to re-establish service!
I decided to switch from Xfinity to AT&T in Feb 2014 but at the end of July, 2014, I moved to a Comcast Community. I financially met my contractual obligation for the early termination.
Fast forward a year and I'm moving again, so I anxiously go online to reconnect to AT&T and discover I can only do so by auto paying. What? My credit has improved since Feb 2014 and HOURS of chat and calls gets me no where.
You really don't keep customer records for a year? Is that legal?
I am disgusted with AT&T an will speak my opinion high and low and complain to whoever will listen.
How dare you solict to woo me back and then treat me like crap.
Good luck! And all of karma coming your way!
Sincerely,
Jeri Ellett
That actually is listed in the TOS that you signed back on 2014. it is due to being liable to make errors if its not mentioned that the account is closed. though the account existence is rarely lost. if it is that means that you were one of the 1 : 9 mil users who fall into the digital void during a upgrade to the cable company's computers. at&t actually had my families data 3 years later do to us being a really old customer. its rare but its known. they rewarded me for returning to them with discounts, my neighbor who had the same service as me [packages from at&t] was paying more than me. which is extremely rare. i was lucky, how? simple i was kind and nice to them. since i am a old customer and was happy in the past i praised them. in return they were nice to me and did everything they could to keep me as a customer. they even had a tech come the next day AND at the exact time i mentioned i was home. the technician was nice told me stuff that Comcast [who had their site right next door] did not tell me about how Comcast's signal entered my area. [this result may varied on your local at&t state site rules]
absolutely awful customer service
I have been a loyal AT&T customer for many years. I added a phone to my account for my wife over three years ago. This September, I added two more phones to my account for family members on the AT&T next program. I pay my bill every single month. In June, I checked the account on the MyAT&T app and saw that one of the phones was missing. I called AT&T and was told that the phone was ported out. I was upset about this and the representative that I spoke with said that there was nothing to worry about and that there are no charges to me for this phone number or the phone. With that understanding, I thought that everything was settled. I got my bill and the full retail cost of the phone was charged to my account and automatically withdrawn from my bank account. I called AT&T upon seeing this and was transferred from department to department because nobody could seem to figure out what they were doing. I finally got to a Monique G in the Retention department who told me that I would need to speak with the global fraud department regarding the issue. I called the Fraud department and they told me that it isn't their problem and that I would need to speak with the Port-out department (the second department that I spoke with in this whole circus). I called back as I couldn't wait on hold for the 15+ minutes that it would take for someone to answer my phone call to, undoubtedly, transfer me to someone else just to be told that it isn't their problem either.
I called back tonight and was told that I need to speak with the Retention department. The first person that I spoke with was very empathetic and apologetic. She was trying to find ways to resolve the issue and I told them that, as I know that it isn't necessarily their fault either that all of this happened, the number was ported out of MY ACCOUNT without my permission and I just want the number to be ported back into the account and I will continue paying the installment plan though I have no access to the phone. The first person that I spoke with told me that it could be ported back in but that, as my service had been disconnected at this point, I would have to wait for the charge to be reversed before my phone could be turned back on. I asked her if I could speak with a supervisor that might be able to make it happen sooner. She got a supervisor on the phone with me that did not have one empathetic bone in her body. She, from the beginning, made me feel like I was the *** of the earth and said that I only have one option: pay for the phone. I tried to bring up other options for resolution and she kept telling me that my only option was to pay for the phone. Then she told me that I tied up their phones for too long. I explained to her that a majority of the time was me being on hold. Then she hung up on me. I called back and they were closed.
I urge any person, if you are thinking about doing ANY business with AT&T, don't do it! They don't stand by their word, actions, promises, or product.
My internet was out for 3 days. Each time I called an automated system would give me a different TIME that the internet would be available. Finally after the 3rd change in date/time, I called to speak with someone. I was told the update was complete and there was an additional issue with my internet. When I got home the next day, I did finally get internet, however I was unable to connect wireless-ly to my modem. When I called...I was on the phone for nearly an hour (57 mins). Finally I was told it was an issue on my end and that I needed to Reload the Drivers for my Windows. I thought this odd, so I called my friend/IT Guru, he got up, got dress, drove to my house and fixed the issue in less than 37 minutes and charged me only $20 - Technically I think AT & T should pay for this, since it wasn't "MY" Issue. This is the exact reason I Discontinued my COX internet, because every time there was an issue, it was always on my end, never theirs! I am disappointed in AT & T - :-( - Also be aware if your bill changes, even by a small amount, always be sure and call - I almost monthly go through a billing issue - but that seems to be any company's billing - guess you just have to get used to it.
att double charged me restoring fees
I was double charged restoral fee's after agent agreed he did he doesn't offer a refund
Here is the whole chat you be the judge
Your chat transcript:
Please do not reply to this message - all replies are automatically deleted.
me :
- selections: u-verse internet > agent group - hs_ss-uverse - chat - no authentication
at&t : hello! how may I help you today?
me : last payment I paid the full balance of xxx
me : and now for next following month att is charging me 96?
me : if this is the case cancel my account
me : account: [protected]
at&t : hello my name is aaron b. i'll be happy to assist you today.
me : last payment I paid the full balance of 140
Me: and now for next following month att is charging me 96?
Me: if this is the case cancel my account
Me: account: [protected]
at&t : I apologize for the inconvenience you have experienced.
me : current bill for jun 27 - jul 26, 2015
Expand account charges $49.00
Collapse u-verse internet
Collapse monthly plan charges for 07/27 - 08/26
At&t u-verse internet pro stand-alone$47.00
Total monthly plan charges$47.00
Total u-verse internet charges$47.00
Total new charges$96.00
Total amount due:
Amount due in full by aug 16, 2015
$96.00
at&t : let me check and assist you with the best I can do.
me : previous balance$139.22
Expand payments & minus;$139.22
Total balance from previous activity $0.00
Current
me : I noticed new customers get charged less
me : but customers that stay long get robbed
at&t : I can certainly understand your concern. let me check what best I can do to reduce your bill.
at&t : thank you for the details.
at&t : please allow me a moment, while I access your account.
at&t : i'm reviewing your bill and i'm working with my resources to get you a promotion.
at&t : please bear with me.
me : ok
at&t : I reviewed your bill and I see that your account was suspended due to non-payment, in order to restore the services there was a restoral charge of $49.
at&t : if in case you feel that these charges are invalid, let me get you a specialist from accounts receivable team who will assist you with the restoral charge.
me : I already paid them
me : with the xxx I paid
at&t : let me check that for you.
me : and now im getting charged twice
at&t : I do see that there was a restoral charge in your previous bill and you have paid it. do not worry, our accounts team will take care of those charges. before connecting you to accounts team I have a great deal for your internet services.
at&t : I see that currently you are paying $47 for 3mbps internet speed. I can enhance you speed to 6.0mbps high speed for the same price you are paying currently for the next 6 months.
at&t : how does that sounds for you?
at&t : with 6.0mbps high speed internet you can connect up to 4 wired devices and 10 wireless devices.
me : I was originally paying less
me : and prices just for regular internet go up
at&t : I can certainly understand. I see that the introductory promotion has been expired and currently you have been charged under regular pricing.
me : I dont need that high price I originally started at 14.99 not 50 dollars
at&t : I wish there would have been such promotion from my end to add it, unfortunately, there is no such introductory promotion.
at&t : currently, I can get you a free upgrade promotion from my end.
at&t : where you can experience a high speed of 6.0mbps.
at&t : I don't want you to miss on this free qualifying promotion.
me : what was my older pricing
at&t : I want you to take advantage of it.
me : around 30 34
at&t : let me check that for you.
me : I cant afford paying 50 every month
at&t : I see that previously you were paying $34.95 for 3.0mbps speed.
me : thats my question how do you from 34 to 48
me : for same plan
at&t : the regular pricing of 3.0mbps plan is $47, you were getting a promotion of $11.05 which got expired and hence you have been charged under regular pricing.
at&t : from my end, i'll update your account in my database so that you are notified about special promotions and loyalty discounts via email in future.
me : always I been with att overr 8 years
me : so for being loyal I get charged more and new customers get discounts that how it works
at&t : I truly appreciate your loyalty with us.
me : I have to pay for you to bring new customers and give them the promotions
me : by paying more
at&t : the introductory promotion is for the first 12 months for the new customers, once the promotion expires they will be charged under regular pricing. i'm sure that at&t will get you a loyalty promotion soon.
at&t : since I have updayed your account in my database you will be notified via email about the loyalty discounts. for now, I strongly recommend you to take advantage of this free upgrade promotion.
me : so I just paid a restoral fee last payment and following bill I get another restoring bill?
me : how is that possible?
at&t : do not worry, our accounts team will take care of the restroal charges.
me : ok but its whopping 48 dollar restoring fee
at&t : I understand.
me : another whole month
me : so im not a getting no reduction on the plan just an extra mg6 which I dont need
at&t : I can certainly understand, they will look into it and help you with the charges, before connecting you to accounts team, how can we go about free promotion?
me : original promotion was 14.99 and it kept crawling up to 50 in next years at this rate I will be paying a xxx per month
at&t : I personally want you to get the discounted price as well as the upgrade on the internet. I assure you that it will not happen to you as this is the guaranteed best price.
me : 14.99 then promotion ended 24.99 supposedly promotion ended 34.99 and supposedly promotion ended now 47.99
me : its a pattern next time it will say 47.99 now 60 promotion ended
me : it should have stopped at 24.99 since first promotion ended
at&t : I will not let this happen as we will be notifying you about the expiry of the promotion on your monthly bills.
at&t : for your convenience, I will provide you the date when the promotions get expires, so that you can make a note of the date on the calendar which will help you remember to contact us.
at&t : the reason I am suggesting you this plan, once you have used all the higher plans we have with the promotional discount, you will be qualifying for better discounts going forward based on the credit scores you have maintained with at&t.
at&t : from my end, I will be making recommendations on your account about adding better discounts one the current discounts ends.
me : the 6mg plan
at&t : yes, its the 6 mbps plan which is absolutely free of cost.
me : I just have a computer and phone
me : in a apartament
me : how is that going to make a real diffrence
at&t : the speed will be extremely fast as it is 6 mbps speed which is more reliable and can be used on up to 10 wireless devices.
at&t : the browsing and streaming of the videos will be real quick.
me : well that sounds nice but at that speed att will either later on raise price like they have been doing to me these last few years
me : wasnt looking for more speed just a lower plan
at&t : I will tell you what exactly happens. I am sure that it will be convenient to you.
at&t : I hear you and from my end I have tried all the discounts we have for you and this was the only discount available at the moment. regarding the price increase, I assure you that this will be the guaranteed best price.
at&t : if ever there is any deviation in the price, the amount of credit increased will be issued back to you. for your reference, you can have this chat transcript saved as being an at&t specialist, I am assuring you.
me : for now I will try this but if later on if don't get a promotion even if its for 3 mg I will have to leave since the price of 50 dollars is way to high just for internet alone
at&t : sure!
at&t : just allow me a moment, while I place this order for you.
at&t : approx 26 days will be billed at the new rate, resulting in an estimated credit of - $4.33. added to your next bill for partial
Month billing.
• your next bill estimated amount is $42.67 plus taxes and fees.
me : internet alone nothing else 50 att prices are going to high driving customers away. and just pleasing new customers with promotions will customers that been herre for years just pay more
me : ok I will try this since I need the internet
at&t : I will take your feedback and share with my manager. i'll make sure that you are notified about the special promotion and loyalty discount you get qualified in future. I have successfully placed the order for you. the order confirmation number is 1885573466a.
me : I understand your doing your job
at&t : thank you.
at&t : let me connect you to accounts receivable team to get the assistance for the restoral charge.
at&t : thank you for contacting at&t my name is harrison i'd be happy to assist you today. one moment while I review your previous chat, please.
at&t : thank you. I see your concern is the restoral fee. one moment while I see what I can do.
me : also my parents just pened a att internet not long ago and are paying 16 a moth
me : a month
me : so im getting charged not double but triple
at&t : due to a new policy at at&t I am no longer allowed to credit restoral fees for any reason besides an at&t error. due to your situation, what I can do is credit you $25 towards that fee in order to ease the amount of your next bill.in the future please contact us and set up a payment arrangement if needed before suspension to keep these fees from incurring.
at&t : I have no access to prices or plans what so ever. I am sorry for the inconvenience there.
me : but last bill I paid full balance
me : and a restoring fee
me : and I got charged another restoring fee
me : after paying full balance?
me : from the other agent saying he was going to remove I guess it was a lie
at&t : you were suspended on 6/03 and 6/30 for non pay.
me : but paid full amount on 6/30
me : including restoring fee
at&t : that was sadly after suspension had occurred.
me : ok then close the account
at&t : hence, ther reason it is on this bill as well.
me : put on collection
at&t : in order to cancel services you will need to call in at 1.800.288.2020 available monday through friday, 7:00 am to 7:00 pm, and saturday, 7:00 am to 5:00 pm. I apologize for any delay in resolving your concerns.
me : I will do that
me : and also post this conversation of contardicting agents
me : one says one thing another a different
Thing
me : what can I expect from a company that gives promotions to new customers and robbes loyal customers
at&t : once again, thank you for contacting at&t my name is harrison I hope you have a great rest of your day.
I have this constant battle with the cable company. Unfortunately I have few choices. There are ATT and COMCAST and there is the lone solitude of not being connected to the rest of the world.
I dont mind paying for things, but I hate when I am lied to or scammed or whatever.
I had comcast and they jacked up the price on a monthly basis. So I got ATT for half the price ($89) now 1 year later they almost doubled the price to $168 per month. To be sure this is just the basics. NO PayPerView, NO Showtime just CNN, ABC and so on
Internet speed is pathethic as well. So I cancelled my service and tried to get back to Comcast.
Oh boy, they mess you around. The "teaser" prices are not bad, but they mess you around. So I register and a day later I get an email, That I did not quite yet register... so I do it again and a window pops up telling me that I must have an online chat with MR Prahfdsgj or whatever. Instead of telling me what he wants, he ask me: what my name and address is... I just registered with name and address. Anyway 10 minutes into the chat I hang up... too much hassle... now I will have no Internet or cable end of this month.
Where is our government? ATT and Comcast have a monopoly in this area. They mess us around with incomprehensible deals... NOBODY understands the details of the package deals. And if you make an effort, they waste your time with asking the same question over and over. I was born and raised in Germany. There is a law called "unlauterer wetbewerb" which means that any sort of business must be straight forward, not artificially complex. We need this here in the US as well.
I am afraid that Capitalism does not work when there is no competition (like ATT and Comcast)
A year has passed and Comcast jacked up the price. So I had no choice to change back to ATT UVerse. I switch every year
But today they have a new trick up their sleeve. They just send you a totally incompetent technician. This man did not have a clue.
In my area ATT probably runs a fiber to the end of the street, then uses legacy twisted pair (DSL) wiring to a box behind the garage. There is a twisted pair to coaxial converter and the coax runs inside my house to TV and computer (some modem in between). This worked a year ago when I was with ATT, then to use Comcast I just change the coax connection behind the garage and the modem in the house and ... done.
Now the ATT technician came and ripped all my telephone plugs out of the wall, despite I am trying to tell him that I use coax... there is no working twisted pair telephone wiring inside the house... never was. He said that they do not use coax inside the house any longer (sounds like BS) only twisted pair like in legacy telephone wiring. Anyway I threw him out, but Comcast is the winner, because I pay almost twice as much now than I did a year ago.
I tried to send an email to ATT, but no luck... the only info I can find is dozens of ways to "order" ATT services.
not being able to view bill
Apparently, ATT has changed the format of their website. Customers are now no longer able to view their bill online. And their ATT app functions in the same manner. ATT is a state of constant decline. If there was a "better" provider for Internet and Phone, I would switch. But, the only provider in my area...Fort Pierce, Florida...is Xfinity (Comcast Cable). And they've got complaints and BBB reports by the handfuls.
Gary Stanullwich
intermittent service
I've been having problems with intermittent interncet connection for a couple of months. My isp is att. Mostly droupouts. I checked my system, it checks out okay. So I has to be my isp. Apparently, att seems inept at solving these connection problems. Unfortunately, where I live, in florida, there is no other provider for the area where I live... Otherwise, I would drop att, and switch to another internet provider. And reporting this to ftc, is a waste of time, they don't do anything ! The bad news is that att has a monopoly on florida.
Gary stanullwich
[protected]@att.Net
billing and service
I have been without cable or internet for two days. When I called for repair I was told that my account was not a priority and it would take 2 days to fix. When I checked my bill today, I found that ATT is going to charge me TWICE the price of my service because their system was not updated properly, and there was NOTHING that could be done to fix the issue. In short, I'm paying twice what I should and I'm literally getting nothing in return.
non!! support
'Premier Support' they call it! BS! All I needed was to look up my call records to find a number I previously called weeks before. After having to call 7 times navigating (and reconfirming every time my name, company, account number, on-line password, call back number... (like are you f'n kidding me - 7 times?! And every transfer asking the same!) Finally get to someone who claims they can help me by setting up my account on the Premier web site. Then it won't recognize the log in information they gave me! WTH! And the solution? The submitted a 'trouble ticket!@!' And I have to WAIT FOR A CALL BACK! Are you f'n kidding me? Wait for a call back? Premier Support from AT&T! Go Verizon, T-Mobile, any other!
job scam
This company is a complete scam I worked for them in 2014 and they pulled out the state without paying there employees. We all received fraudulent checks by them for large amounts of money. This company is run by this guy named Rick Henderson he gets people to work for them pay next to nothing and when he thinks people are catching on he pulls out . Please be advised that this company is fake they just want a head count and then give you promises of money and all you get Is a closed bank account and a big headache.
service
AT&T assured me prior to installation, that the internet speed would support my four homeschooled children. I explained that they would use video streaming, and would all need connectibility at the same time. We had problems DAILY. We could not even connect at times. Most of the time they couldn't watch their videos- connection was just too slow! I called NUMEROUS times to try to get the problem resolved. We had service techs back to our house on two occasions. After trying to get problem resolved, I had no choice but to cancel service. That's when another set of problems arose: The date that service was to be terminated came and went and service was still on. I returned all equipment (via UPS, per instructions)(I have receipt for all), and reps for AT&T say they show where it was returned, but service wasn't cancelled. Wow. I am now dealing with ongoing billing issues. I spoke with one supervisor (after requesting one on several occasions), who assured me they would remove balance due- even early termination fee, after all this was a problem with THEIR service. I continue to receive bills (and daily automated calls) for past due bill. The employee names and ID numbers of reps I managed to get are: Jonathan JK372B, Jenny JD0818, and Michael 992P. I have questioned whether these are actual employee names and ID's as SEVERAL times I would ask for them (after being told bill would be "taken care of, but it's a lengthy process", only to be told they could not give their name/ID due to "security purposes". Unbelievable. I have NEVER had a more frustrating experience dealing with a company. Prior to my move, I was with Comcast for ten years. Perfect service always. I am also an AT&T wireless customer (for 20 years), and will be canceling that service as well. I have never had problems with the wireless service but the home services has turned me against AT&T.
AT&T ConnectTech - is a joke. Wish I had kept tract of the hours sitting in front of the computer. watching a "professional technician" working to clear up my problem. The last time as Monday 08/08/11 - after SEVEN Hours, I was told to reinstall XP. Needless to say, I was livid. I was asked if I was satisfied with the work what was done - I said
"absolutely not" and disconected. I then called a local PC Repairman - for $40 he repired the problem in less than an hour. He then noticed that I did not have any Security Software - WHICH WAS THERE BEFORE THE
"professional tech" started working. This service is a rip-off, they are no better than scamers, and will always speak against this service to anyone who is thinking of using this service. I tried to cancel, and was told that I would have to pay $80.00 for "early termination". I questioned the "supervisor" about how I signed up for a "contract". She indicated that they would have to find the recording - where I agreed - and it would take 7=10 working days. I told her that if I had been told of the "contract" I would have never agreed. I NEVER - EVER agree to a contract. I have the same cell phone package from 2005 - 29.95 and am constantly being asked to update - but will have to agree to a two year contract. Needless to say, my answer is alway no thank you.
Dear Sir/Madam
I travel first time in Qatar Aiways to Jeddah/Doha/CMB on april. The service of qatar airways and hospitality of crew are the worst I have ever seen, Also foods are nothing. Your airlines overwhelming about 5 star level but nothing is there. You must give good care to your customer, we are not going without paid. reply
mohammed
I went to walmart at the beginning of the week to get my tire fixed. It had 2 screws in it. The mechanic showed me the tire and said it wasnt repairable. I need a new tire. I had someone give me money to buy 2 new front tires so i went back to walmart to buy the tires knowing it would be cheaper for me there. I asked them to put the 2 new tires on the front of my car. They said nobody is in the bays so I could get my car right in and it would take 1hr. I noticed the bays were empty and the mechanics were just talking . I came back 1 hr later and the car wasnt in the garage yet and the mechanics were still standing there talking. I was upset i had a handycapp man with me and he wanted to go home. The guy at the counter said ok they will take your car in now and it would be 30 more min. So i walked around the store some more and was being paged by them to come get my car it was done. I went there and they said they couldnt get the luggnuts off 1 tire.So they couldnt put the new tires on. I was devistated. The next day i called them to see what tire they couldnt get off and they said ok you can come in and the mechanics decided to put the tires on anyways knowing how upset i was the day before. I decided not to go back there cause i dont have the time again for the long wait. I feel they were very disrespectful and the mechanics were doing nothing but chatting the whole time i was waiting . This is bad business and i will never take my car there again.
My Jeep broke down and Bosch requested I pay R28700 into Jeep's account for a new engine. So I did. After 2 weeks Jeep informed me that Bosch cancelled the order and only wanted a piston. Bosch requested the balance to be paid into Bosch account. Jeep refused and informed me immediatly. After 2 months of no vehicle I submitted a complaint at Bosch head office. They assured me the problem will be resolved. Every week I had to hear next week your car will be fixed. By my own investigation I found that this dealership is in financial trouble and had to lay off people (thus the reason for instructing Jeep to pay money into their account?) Now after 5 (five) months I still dont have me car and was just informed that I need to by a water pump. Nothing was wrong with the water pump in the first place! I have rented a car for more than 2 months, borrowed a car for another two months and payed 5 installments on a Jeep I dont have. I bought myself another car now as I was forced to do so, putting financial strain on my family. If Bosch told me in the beginning they could not fix the car I would have taken it to Jeep, it would have been cheaper!
Dear Concern
Myself is Tajinder Singh & I am an owner of a Hyundai Verna CRDI VGT, sept 2009, Model, Registration No. CH04-K-3068, engine no. MAJBXXMRJB8B42507. This car has been purchased from JOSHI MOTORS, Industrial Area Mohali. I have few concerns regarding the vehicle which was not resolved by your Dealer M/s Joshi Motors Mohali, My concerns for the vehicle are as follows:
I have Done all the services in company authorized dealer at JOSHI MOTORS -Mohali. As well the car is under warranty But JOSHI Motors not proficient to resolve the problems as follow;
1. In 29 June 2011 I went to JOSHI Motors Mohali at 10 AM for car fourth service. Whatever they suggested to me about the car remedy, without any question I gone for it as this is related to car performance. After long time has been vanished then I called the services manager and they started work at 4 PM. This is called time management. Major one is unethical work done by JOSHI mechanical team. When, they were tried to open the air filter unit there was one bolt attached with battery substructure plait during the same they damage the part so badly then I went to the general Manager and described the whole story but what happened in next he given the instruction to mechanic to open the entire unit and paste that bolt through fewink quick as I raised up objection about manual amendment as my car is under warranty to replace the substructure plait but GM and Mr. Mehta who is manage the warranty section clearly refused to replace the damage part. Then & there I taken some photograph of specific part, which has been attached for your assistance to know about how your authorized work station doing the pathetic work. Under the influence of management they are not doing mark able work and they always try to sell third party products to deliberately increase the profit and staff always put more efforts towards earn the incentive part which is calculated on third party product.
2. They are lease bother about customer complaints which was mentioned in Job card.
3. Even in paid service they are not able to clean car, as filthy inside after proper washing. Photo has been attached for your reference.
I am keeping lots of expectation from you to resolve my painful problems Kindly tell me the perfect or ethical work station who resolves my car predicament as I do not have an adequate amount of time to write the email and call on customer care.
I have driven Maruti Zen for last 7 year, from year 2000 to 2008, but I have never faced such kind of problem with the car. Not even to me, I have recommended the Verna to my cousin too, he is also facing a lot of troubles with the car. But now I am regretting that why I have gone for this car? This is my first car, being a middle class person it was more expensive but I geared up my mind about the same. I have numerous unforgettable movements where my VERNA has also contributed to become my event extraordinary furthermore performance is overwhelming.
I would like to give an advise, if you will take the necessary action to enhance the dealer network as well as keep some quality check or randomly monitor, cause of it Hyundai image get effected.
Thanking You,
Tajender Singh
I have been a regular customer at Starbucks in Ennis, Texas for going on 2 years now. I am a quiet-natured person who usually communicates as minimally as possible. For the most part, I have had a pleasant experience, but this morning I had an issue with an apparent disgruntled employee, whom I know as Don (who was at this time in charge of making the drinks).
I ordered my regular tall mocha. I waited and waited (for about 15-20 minutes...there were no other customers waiting for their drinks for at least the latter part of 10 minutes), and I finally approached the counter again. This then. By this time I am standing by the counter and Don was just standing there sipping a drink through a straw. His manner of disrespect was quite obvious!
When Don noticed that I was standing there, he made some excuse that he "thought" I had ordered something different this time (or something to that effect). About an additional 5-10 minutes later he placed my drink on the counter. It was the worst mocha that I ever had with a VERY FUNNY TASTE to it. Normally a tall mocha has a whipped topping, this one did not.
Once again I approached the counter and spoke with the short-haired lady that took my order before & explained the taste of my drink to her. This time I ordered a strong coffee (due to the fact that I couldn't see what Don was doing behind the counter). She apologized again & said that the coffee is on Starbucks & that she also bring me a free drink coupon. When she came over to where I was sitting, I asked her where I could go to make a report to Starbuck & she said she didn't know. I asked if it could be Starbucks.com & she said "probably." I told her that I am going to make a report, but not about her. She on to say, "this is Don's last day here." I told her that I knew something was going on, but I wasn't sure what.
Now that Don had caught my attention I sat there and watched & listened for any observation of any vindictive behaviors toward me (due to the fact that by this time he was aware that I was visibly upset). Don started making several under-the-radar comments, seemingly for my benefit, like "I get off at 5:30" (as if to say "if you want to fight, I get off at 5:30"). I don't deserve this kind of treatment!
I believe that whoever sheepishly posted the prior complaint was just someone who decided they did not want to pay their bill. Otherwise there would be many more complaints on the internet for this organization which has been around since 1986. Just saying. Watch what you read on the net as most people are just vindictive smear merchants who cower behind anonymity. This biz has treated me right and it's just not fair that people can be so irresponsible. Look out because you could be next! What comes around goes around just google yourself!
over charges
At&t is a total rip offfffffff! They claim every month that I have gone "over" my data usage and bill me a ridiculous amount of money. I'm not working at the moment so it's difficult to pay my bill on time, but it ALWAYS gets paid but they insist on charging me a $40 "reconnection" fee when all they have to do is push a button to reconnect my services. It's clearly high way robbery but yet they stand firm
In their stealing. It's the absolute WORSE company to do business with. I recommend Sprint over them any day of the week... They wouldn't even allow me to make a payment arrangement claiming that I haven't been with them long enough. They are heartless and totally insensitive about their customers financial situation. I couldn't be any more disappointed... Very unpleased about the service as well. I have wifi at my home, yet and still every fricken minute, somehow, as I'm on the web I notice that my wifi is consistently being disconnected and I have to go back to my settings and log back on. It's disgusting and I do t like... Period point blank... Uughhhhhhhh 👎
fraudulent billing
I cancelled my wireless plan with AT&T on March 29, 2015 and paid a full cycle bill on April 6, 2015. Received another billing statement around end of April for final payment. AT&T only credited the monthly service fee for 1 phone line out of 3 and indicated on statement for the 1st phone line as follow: You removed this plan on 3/29. You received a credit for the days you did not use this plan 3/29 – 4/17.
AT&T credited the service fee on the 2nd phone line and charged the same amount back to the line by indicating the line was added on 3/29 and is charged at the new plan rate from 3/29 – 4/17.
What's more unreasonable is on the 3rd line, AT&T simply charged a service fee by indicating the line was added on 3/29 and is charged at the new plan rate from 3/29 – 4/17.
Spoke with 3 different customer service reps and a manager. The first customer service transferred me to another department as he was not able to explain the reason but did agree with my dispute. I was told to call back to the same 800 number as it was incorrectly transferred.
The second rep hanged up on me after 30 minutes of research and was not able to explain.
The third rep attempted to convince me the billing statement was correct and was not able to explain the arithmetic. I asked for a manager and was transferred to a manager who was not able to explain and simply told me that I am not entitled to any credit.
P.S. I terminated my plan on 3/29/15 and am being charged $58 for the first 2 lines cancelled (Plan for 3rd line expired) and my plan was supposed to be expired on 4/17/15 and I had this plan since the late 90’s when they were Cingular.
Got a collection notice from AFNI saying I owed $414.53 but I could settle it for just $50.00 I find that very odd that it could be settled for such a small amount. I'm not even sure if I ever had an AT&T cell phone.
These companies are attempting to ruin my credit because of complaints I have made regarding their practices. AT&T is infiltrated with people violating privacy rights, including yahoo accounts (DSL service) and debt collections.
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About AT&T
One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.
In addition to its internet and wireless services, AT&T also offers a range of entertainment options. This includes its DirecTV satellite television service, which provides access to hundreds of channels and on-demand content. AT&T also offers streaming services through its AT&T TV and HBO Max platforms, which allow customers to access a wide range of movies, TV shows, and other content.
Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.
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AT&T emailsattcustomercare@att.com100%Confidence score: 100%Support
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AT&T address575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States
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