AT&T
Reviews and Complaints

My alarm box keep beeping an it said DLC disconnected an I call them to send someone to come out an fix it they told me what to do an it still going off they told me they will put me on standby because they didn't have no one in my area. It is going on three days they just don't care after they sign you up.

Day after sub and tech support, got call - caller id displayed att number - [protected] - that is the number answered by ATT-DC tech! Said follow up on previous nights service show a problem. They had my name, knew my phone number and that I had service the night before - over 5 hours worth. The caller insisted he had to re-enter my computer and a small adjustment would fix the problem. When he signed on to my computer - he stated he found a Trojan virus and I needed to buy additional software to the $15 subscription and it cost $165. at THAT POINT I KNEW IT WAS A SCAM AND ASK FOR NAME AND POSITION - REFUSED. When I refused to purchase the caller stated I was an sob and a bas*&ard and he was going to F%&* up my computer. And he did. Before he hung up he destroyed the hd requiring a complete new install - just updated to windows 10 when all the prob. started. since it was the 3rd upgrade on this hardware I did not have a system cd. ATT-DC tech stated I had to buy new win 10 OS to fix it. I emphatically informed ATTDC someone inside is giving cust info to the scammers. No other way to get my nae - tn - and the fact I was new and had an issue the night before. I was assured they are looking into it as several others report the same thing. Now, today - I get another call - caller id has ATTDC telephone number - and they tried again! 1. If I never subscribed to ATTDC then about 1/2 gig of my work notes would not be toast 2. If I never subscribed then I would not have had to buy WIN 10 system disk/flash. 3. If fraud at this level is not only occurring but on going then AT&T is morally responsible to make it stop - the customers are being harvested and given to the scammers. 4. I had to change every account, subscription, group and email because of the breach. 5. My legal, medical, bank. personal and business records have been hacked 6. My HD memory was zapped by the scammers before they hung up when I challenged them 7. ATTDC was at a total loss as to what to do and attempted to make stuff up to get me to go away 8. ATTDC supervisor Nicholi stated he is an ATT employee but could not connect me to upper mgmt nor asset protection. 9. The second attempt to access my computer CALLING my cell phone, name and address and knowledge of account activity had to come out of ATTDC - AT&T Corp. either cannot or will not plug the leak. CUSTOMERS INFO IS GOING TO HACKERS INSIDE ATTDC. It is no fun plugging the leaks. I expect as a customer AT&T Corp. that Asset Protection would be involved - they are the Bell FBI and can do anything. ATTDC never heard of ASSET PROTECTION Bottom line: Though some info was copied the computer lost 75% of all files, a sys op bootable device had to be purchased - scammers have personal and business information from the "follow up" ATT needs to address the issue now. AP is former FBI, Federal and State law Enforcement - they can do anything! It has been witnessed more in employee termination investigations and they would have this gone in 60 seconds. I'm already screwed. Buyer BEWARE

I purchased an iPhone 6s Plus, space gray 128 GB for $500 plus tax. I borrowed money to buy it to use for public service announcements for the national children's charity I volunteer for. Upon receiving the phone and spending hours to transfer all the data, it turned out the microphone didn't work. I was on the phone, first with Apple, that said since it was purchased from AT&T that it had to be exchanged there. AT&T said to take it back to Apple. But Apple would only replace it with a reconditioned phone. When I called AT&T I had only had the phone for about three hours. One said he would replace it but that there was a backlog, but then disconnected the call. supervisor said she would have to charge me the tax a second time. After speaking with numerous supervisors and being hung up on repeatedly, one said she would place a replacement order, but that I would have to place another $589 on hold on my credit card until the replacement arrived in a month and a half. I do not have the money to do this. I had also been told that their two week customer remorse did not apply since the phone was sent broken, so it wouldn't be returned because I changed my mind, but because it didn't work. What good is a cell phone if no one can hear you? Additionally, they would not help me get the microcell coverage back. At this point, I am about ready for a hospital. This has been one of the most aggravating customer experiences in my life. Since AT&T doesn't want to replace the phone, they need to just credit back the full amount and learn how to deal with customers. As I said, the phone is for a children's charity. I will have to get it replaced with a used iPhone. But this has been five hours out of my life and a huge inconvenience in having to deal with any replacements or repairs. This is just nonsense

2 men showed up here this afternoon (10/1/15) wearing AT&T badges or patches. They were trying to sell AT&T Uverse. I told them I wasn't interested (I'm not), since I have Cableone and am more than satisfied with it. They said 'Cableone will be gone in about 6 months', or words to that effect. When I called Cableone Tech Support they said they had heard nothing like that at all. I have 100+ MBps service. I think the AT&T sales guys lied and did so intentionally. I also think they may have committed a crime by lying. If I had their names or license tag Nr. I would file an official complaint with AT&T. They were not, by the way, driving a AT&T van type vehicle, but a black Mazda. ? John Tidball, Anniston, AL 7:17 CST, 10/1/15

Contract ends on Oct 20, 2015. Have been paying 137.00 plus tax. Talked to service clerk to ask for Sam e price on services. This person referred me to customer relations and told me to renegotiate contract. So I called and was transfer twice. Finally talked to someone who did not sound like he wanted to sell his product. After account number given, he looked at my services said could not do anything. Advise to cut some of the services. Asked why uverse will rather loose a customer on hand, and go around and offer cheaper prices to new people. No answer. Had the nerve to offer direct to. This guy did not even try to sell me uverse. called in on 10/01/15. Also had chatted with a person who refer me to their customer relations on the 29th of September, when he said to wait till contract ends. yeah right to then charge me 300.00. Don't think so

I signed up for ATT Uverse. I was promised a $100 rewards card. I never received it. I called today to ask when I would receive it and was told they mailed me something giving me instructions that I had to follow by a certain date. They have my email account and my phone number but claim they mailed (postal) this information. I said I never receive anything and they said too bad and they don't give a crap. They also said they don't care if I take my Wireless service from ATT also. Total crap customer service

Asked to speak with US based - Billing Supervisor - 4 times - no call back.

I have called 4 times and spent over 3 hours on the phone.

I have a simple request - I would like to speak with a US based Billing supervisor regarding my bill.

If I don't get a call today 9/21/15 I will be closing my account.

AT&T still is ... worst in class for customer service.

We signed up for a Uverse account after moving to an apartment from selling our house. We previously had DirectTV & Clear Internet for 2 1/2 years which we loved. When we signed up there was an offer for $150 rewards card which we had printed as proof of the offer.
When we got our first bill 2 weeks later we noticed the promo code was changed to $50 gift card or Amazon Prime membership. This was odd since that was NOT what we signed up for. We called and were transferred to "global fraud" which was odd. They stated someone else in our home had Uverse. We said this is an apartment, the previous owner may have had Uverse but we don't know. She argued and said, "no this is a home", we said, "no this is an apartment." The AT&T rep had us fax in 2 proof of identity, and 2 proof of residency. We did that and called back an hour later as directed and then she said the same thing. She said you will not be getting your card someone else there has already had this service. This is unreal. We even sent in our apartment lease showing this address was an apartment. When we signed up they have to have your address so why did the $150 gift card come up? I think they do this to try to lure people to sign up and then the rewards don't exist. This is definitely false advertising. Luckily we caught this on an interim bill and wasn't after a month when you cant cancel.

I was so excited to bundle my wireless internet and tv services that I called was told that I could bundle all 3. The day came the installers from direct tv came to set up. I asked if he was going to install the uverse as well he said no I would have to call u-verse so I did... they don't service my area. haha joke is on me.

when I turned on my tv I had no dvr service. I have been on the phone for the last 3 hours trying to get it fixed.

don't do it stay where you get good service

have had u verse for years allways have tileing isssue have never been able to fix the problem.
went on line to Att .com to check cell prices and asked if they can add to m u verse acct and was passed over to 4-5 different reps before the last one said it couldnt be done .iathen asked for the C/S Number and she gave me the u-verse number not C/S I asked again gave me [protected] wrong C/S . and today made a payment was transfered to billing
gave her my phone number told her i had a couple of complaints and i wanted a lower monthly payment . Hung up waited 20 mins could have called me back by now . so here i am complaining again .
last time i complained no e-mail back lets see this time before i go to BBB

I have no idea why I have an ATT debt in my credit report. The date the report the incident is totally wrong. I did have an account with att. in [protected] I was with Metro pcs. I have no idea what they talking about. ATT's reputation is so bad, there is no way I would have att as my carrier. Therefore I urge whoever put that incident in my credit report to take it off as soon as possible. I had something like that appeared in my account in 2000, I had to hire a lawyer to have it removed, at that time they found out that someone has used my name with a wrong address to get service with ATT. This time I do not have money to hire a lawyer, but If they do not want to take that thing of my account I'm going to address this matter to the media... And I know how to do it!

To whom it may concern:
I returned a tv receiver model #VIP2250, serial #M91342EA5503.
UPS gave me a tracking number of 1Z689F699053303096.The package was delivered to ATT Returns at 1940 South Factor Ave. Yuma AZ [protected] on 8/18/2015 at 8:16 A.M., signed by someone by the name of Willie...I was told to call UPS which I did, and they told me that ATT must call UPS to resolve the problem of the receiver that ATT said they never received.
This is UPS number: [protected].
Please resolve as I do not want to be charged for equipment I returned.
Thank you, Gale M. Johnson
acct. [protected]

Every since I have signed up with at&t in july 2015, I have been lied with every phone call. My pricing has changed 3 times in a month. Your company should be upfront and hones with customers who are new or changing their plans then maybe customers would not be so frustated and irritated. Each time I've talked to a floor manager/supervisors they have been rude and non helpful. I have been waiting for 2 weeks for someone to call me back about the customer service i have been receiving and the only call i've received is about a survey. If this does not get better soon, i'm going back to my former tv provider.

I decided to switch from Xfinity to AT&T in Feb 2014 but at the end of July, 2014, I moved to a Comcast Community. I financially met my contractual obligation for the early termination.

Fast forward a year and I'm moving again, so I anxiously go online to reconnect to AT&T and discover I can only do so by auto paying. What? My credit has improved since Feb 2014 and HOURS of chat and calls gets me no where.

You really don't keep customer records for a year? Is that legal?

I am disgusted with AT&T an will speak my opinion high and low and complain to whoever will listen.

How dare you solict to woo me back and then treat me like crap.

Good luck! And all of karma coming your way!

Sincerely,
Jeri Ellett

I have been a loyal AT&T customer for many years. I added a phone to my account for my wife over three years ago. This September, I added two more phones to my account for family members on the AT&T next program. I pay my bill every single month. In June, I checked the account on the MyAT&T app and saw that one of the phones was missing. I called AT&T and was told that the phone was ported out. I was upset about this and the representative that I spoke with said that there was nothing to worry about and that there are no charges to me for this phone number or the phone. With that understanding, I thought that everything was settled. I got my bill and the full retail cost of the phone was charged to my account and automatically withdrawn from my bank account. I called AT&T upon seeing this and was transferred from department to department because nobody could seem to figure out what they were doing. I finally got to a Monique G in the Retention department who told me that I would need to speak with the global fraud department regarding the issue. I called the Fraud department and they told me that it isn't their problem and that I would need to speak with the Port-out department (the second department that I spoke with in this whole circus). I called back as I couldn't wait on hold for the 15+ minutes that it would take for someone to answer my phone call to, undoubtedly, transfer me to someone else just to be told that it isn't their problem either.

I called back tonight and was told that I need to speak with the Retention department. The first person that I spoke with was very empathetic and apologetic. She was trying to find ways to resolve the issue and I told them that, as I know that it isn't necessarily their fault either that all of this happened, the number was ported out of MY ACCOUNT without my permission and I just want the number to be ported back into the account and I will continue paying the installment plan though I have no access to the phone. The first person that I spoke with told me that it could be ported back in but that, as my service had been disconnected at this point, I would have to wait for the charge to be reversed before my phone could be turned back on. I asked her if I could speak with a supervisor that might be able to make it happen sooner. She got a supervisor on the phone with me that did not have one empathetic bone in her body. She, from the beginning, made me feel like I was the *** of the earth and said that I only have one option: pay for the phone. I tried to bring up other options for resolution and she kept telling me that my only option was to pay for the phone. Then she told me that I tied up their phones for too long. I explained to her that a majority of the time was me being on hold. Then she hung up on me. I called back and they were closed.

I urge any person, if you are thinking about doing ANY business with AT&T, don't do it! They don't stand by their word, actions, promises, or product.

I was double charged restoral fee's after agent agreed he did he doesn't offer a refund

Here is the whole chat you be the judge
Your chat transcript:

Please do not reply to this message - all replies are automatically deleted.

me :
- selections: u-verse internet > agent group - hs_ss-uverse - chat - no authentication

at&t : hello! how may I help you today?

me : last payment I paid the full balance of xxx

me : and now for next following month att is charging me 96?

me : if this is the case cancel my account

me : account: [protected]

at&t : hello my name is aaron b. i'll be happy to assist you today.

me : last payment I paid the full balance of 140
Me: and now for next following month att is charging me 96?
Me: if this is the case cancel my account
Me: account: [protected]

at&t : I apologize for the inconvenience you have experienced.

me : current bill for jun 27 - jul 26, 2015
Expand account charges $49.00
Collapse u-verse internet
Collapse monthly plan charges for 07/27 - 08/26
At&t u-verse internet pro stand-alone$47.00
Total monthly plan charges$47.00
Total u-verse internet charges$47.00
Total new charges$96.00
Total amount due:
Amount due in full by aug 16, 2015
$96.00

at&t : let me check and assist you with the best I can do.

me : previous balance$139.22
Expand payments & minus;$139.22
Total balance from previous activity $0.00
Current

me : I noticed new customers get charged less

me : but customers that stay long get robbed

at&t : I can certainly understand your concern. let me check what best I can do to reduce your bill.

at&t : thank you for the details.

at&t : please allow me a moment, while I access your account.

at&t : i'm reviewing your bill and i'm working with my resources to get you a promotion.

at&t : please bear with me.

me : ok

at&t : I reviewed your bill and I see that your account was suspended due to non-payment, in order to restore the services there was a restoral charge of $49.

at&t : if in case you feel that these charges are invalid, let me get you a specialist from accounts receivable team who will assist you with the restoral charge.

me : I already paid them

me : with the xxx I paid

at&t : let me check that for you.

me : and now im getting charged twice

at&t : I do see that there was a restoral charge in your previous bill and you have paid it. do not worry, our accounts team will take care of those charges. before connecting you to accounts team I have a great deal for your internet services.

at&t : I see that currently you are paying $47 for 3mbps internet speed. I can enhance you speed to 6.0mbps high speed for the same price you are paying currently for the next 6 months.

at&t : how does that sounds for you?

at&t : with 6.0mbps high speed internet you can connect up to 4 wired devices and 10 wireless devices.

me : I was originally paying less

me : and prices just for regular internet go up

at&t : I can certainly understand. I see that the introductory promotion has been expired and currently you have been charged under regular pricing.

me : I dont need that high price I originally started at 14.99 not 50 dollars

at&t : I wish there would have been such promotion from my end to add it, unfortunately, there is no such introductory promotion.

at&t : currently, I can get you a free upgrade promotion from my end.

at&t : where you can experience a high speed of 6.0mbps.

at&t : I don't want you to miss on this free qualifying promotion.

me : what was my older pricing

at&t : I want you to take advantage of it.

me : around 30 34

at&t : let me check that for you.

me : I cant afford paying 50 every month

at&t : I see that previously you were paying $34.95 for 3.0mbps speed.

me : thats my question how do you from 34 to 48

me : for same plan

at&t : the regular pricing of 3.0mbps plan is $47, you were getting a promotion of $11.05 which got expired and hence you have been charged under regular pricing.

at&t : from my end, i'll update your account in my database so that you are notified about special promotions and loyalty discounts via email in future.

me : always I been with att overr 8 years

me : so for being loyal I get charged more and new customers get discounts that how it works

at&t : I truly appreciate your loyalty with us.

me : I have to pay for you to bring new customers and give them the promotions

me : by paying more

at&t : the introductory promotion is for the first 12 months for the new customers, once the promotion expires they will be charged under regular pricing. i'm sure that at&t will get you a loyalty promotion soon.

at&t : since I have updayed your account in my database you will be notified via email about the loyalty discounts. for now, I strongly recommend you to take advantage of this free upgrade promotion.

me : so I just paid a restoral fee last payment and following bill I get another restoring bill?

me : how is that possible?

at&t : do not worry, our accounts team will take care of the restroal charges.

me : ok but its whopping 48 dollar restoring fee

at&t : I understand.

me : another whole month

me : so im not a getting no reduction on the plan just an extra mg6 which I dont need

at&t : I can certainly understand, they will look into it and help you with the charges, before connecting you to accounts team, how can we go about free promotion?

me : original promotion was 14.99 and it kept crawling up to 50 in next years at this rate I will be paying a xxx per month

at&t : I personally want you to get the discounted price as well as the upgrade on the internet. I assure you that it will not happen to you as this is the guaranteed best price.

me : 14.99 then promotion ended 24.99 supposedly promotion ended 34.99 and supposedly promotion ended now 47.99

me : its a pattern next time it will say 47.99 now 60 promotion ended

me : it should have stopped at 24.99 since first promotion ended

at&t : I will not let this happen as we will be notifying you about the expiry of the promotion on your monthly bills.

at&t : for your convenience, I will provide you the date when the promotions get expires, so that you can make a note of the date on the calendar which will help you remember to contact us.

at&t : the reason I am suggesting you this plan, once you have used all the higher plans we have with the promotional discount, you will be qualifying for better discounts going forward based on the credit scores you have maintained with at&t.

at&t : from my end, I will be making recommendations on your account about adding better discounts one the current discounts ends.

me : the 6mg plan

at&t : yes, its the 6 mbps plan which is absolutely free of cost.

me : I just have a computer and phone

me : in a apartament

me : how is that going to make a real diffrence

at&t : the speed will be extremely fast as it is 6 mbps speed which is more reliable and can be used on up to 10 wireless devices.

at&t : the browsing and streaming of the videos will be real quick.

me : well that sounds nice but at that speed att will either later on raise price like they have been doing to me these last few years

me : wasnt looking for more speed just a lower plan

at&t : I will tell you what exactly happens. I am sure that it will be convenient to you.

at&t : I hear you and from my end I have tried all the discounts we have for you and this was the only discount available at the moment. regarding the price increase, I assure you that this will be the guaranteed best price.

at&t : if ever there is any deviation in the price, the amount of credit increased will be issued back to you. for your reference, you can have this chat transcript saved as being an at&t specialist, I am assuring you.

me : for now I will try this but if later on if don't get a promotion even if its for 3 mg I will have to leave since the price of 50 dollars is way to high just for internet alone

at&t : sure!

at&t : just allow me a moment, while I place this order for you.

at&t : approx 26 days will be billed at the new rate, resulting in an estimated credit of - $4.33. added to your next bill for partial
Month billing.
• your next bill estimated amount is $42.67 plus taxes and fees.

me : internet alone nothing else 50 att prices are going to high driving customers away. and just pleasing new customers with promotions will customers that been herre for years just pay more

me : ok I will try this since I need the internet

at&t : I will take your feedback and share with my manager. i'll make sure that you are notified about the special promotion and loyalty discount you get qualified in future. I have successfully placed the order for you. the order confirmation number is 1885573466a.

me : I understand your doing your job

at&t : thank you.

at&t : let me connect you to accounts receivable team to get the assistance for the restoral charge.

at&t : thank you for contacting at&t my name is harrison i'd be happy to assist you today. one moment while I review your previous chat, please.

at&t : thank you. I see your concern is the restoral fee. one moment while I see what I can do.

me : also my parents just pened a att internet not long ago and are paying 16 a moth

me : a month

me : so im getting charged not double but triple

at&t : due to a new policy at at&t I am no longer allowed to credit restoral fees for any reason besides an at&t error. due to your situation, what I can do is credit you $25 towards that fee in order to ease the amount of your next bill.in the future please contact us and set up a payment arrangement if needed before suspension to keep these fees from incurring.

at&t : I have no access to prices or plans what so ever. I am sorry for the inconvenience there.

me : but last bill I paid full balance

me : and a restoring fee

me : and I got charged another restoring fee

me : after paying full balance?

me : from the other agent saying he was going to remove I guess it was a lie

at&t : you were suspended on 6/03 and 6/30 for non pay.

me : but paid full amount on 6/30

me : including restoring fee

at&t : that was sadly after suspension had occurred.

me : ok then close the account

at&t : hence, ther reason it is on this bill as well.

me : put on collection

at&t : in order to cancel services you will need to call in at 1.800.288.2020 available monday through friday, 7:00 am to 7:00 pm, and saturday, 7:00 am to 5:00 pm. I apologize for any delay in resolving your concerns.

me : I will do that

me : and also post this conversation of contardicting agents

me : one says one thing another a different
Thing

me : what can I expect from a company that gives promotions to new customers and robbes loyal customers

at&t : once again, thank you for contacting at&t my name is harrison I hope you have a great rest of your day.

Apparently, ATT has changed the format of their website. Customers are now no longer able to view their bill online. And their ATT app functions in the same manner. ATT is a state of constant decline. If there was a "better" provider for Internet and Phone, I would switch. But, the only provider in my area...Fort Pierce, Florida...is Xfinity (Comcast Cable). And they've got complaints and BBB reports by the handfuls.
Gary Stanullwich

I've been having problems with intermittent interncet connection for a couple of months. My isp is att. Mostly droupouts. I checked my system, it checks out okay. So I has to be my isp. Apparently, att seems inept at solving these connection problems. Unfortunately, where I live, in florida, there is no other provider for the area where I live... Otherwise, I would drop att, and switch to another internet provider. And reporting this to ftc, is a waste of time, they don't do anything ! The bad news is that att has a monopoly on florida.
Gary stanullwich
[protected]@att.Net

I have been without cable or internet for two days. When I called for repair I was told that my account was not a priority and it would take 2 days to fix. When I checked my bill today, I found that ATT is going to charge me TWICE the price of my service because their system was not updated properly, and there was NOTHING that could be done to fix the issue. In short, I'm paying twice what I should and I'm literally getting nothing in return.

'Premier Support' they call it! BS! All I needed was to look up my call records to find a number I previously called weeks before. After having to call 7 times navigating (and reconfirming every time my name, company, account number, on-line password, call back number... (like are you f'n kidding me - 7 times?! And every transfer asking the same!) Finally get to someone who claims they can help me by setting up my account on the Premier web site. Then it won't recognize the log in information they gave me! WTH! And the solution? The submitted a 'trouble ticket!@!' And I have to WAIT FOR A CALL BACK! Are you f'n kidding me? Wait for a call back? Premier Support from AT&T! Go Verizon, T-Mobile, any other!