AT&T
Reviews and Complaints

I'm tired of AT&Ts billing practices. My phone bill for the billing period of Jan 7 - feb 7 was due on March 1, 2010. The payment was delayed and the phone was disconnected on March 15, 2010, 15 days after the billing date.. 15 days, without any notice. I have very ill parents at home who were left without a telephone connection, without any notice. I had to pay $30 for activation because I couldn't go without activating my line. AT&T is taking full advantage of people's misfortune. This company should be dissolved.

I purchased a large yellow pages ad and Internet advertising packages. It is costing me $250 a month, and after two months has generated one phone call and one internet response. Oh, and lots of junk marketing calls. This is a crippling expense to a small business struggling reach customers. The yellow pages reach nobody. This has been a complete waste of money.

Do not use ATT Solutions advertisings. Yes they lock you into a year contract and you could have done everything they offer yourself online for free or 10% of the cost you just signed up for. They promise you so much verbally and none of it happens, I was going to cancel right on the third day of contract, but the Rep. rescheduled the appointment to show me how it all works and assured me it was
extremely easy to use the site and everything else but its not easy at all you need computor skills and not everyone that works in a restaurant has that much time. So since the Rep rescheduled on the third day I was not able to get of of the contract I think she sensed
I was planning on that so she did that to keep she commisions! I am working on the mistake they also did on the hourse of operations
on my restaurant in the Yellow Pages, I should not need to pay for their mistake on the yellow pages as I told the Rep to correct it from
last year and it didnt happen, I keep getting the run around that we will get back to you, so now it 3 months and nothing! I may need to
obtain an attorney for this issue. My suggestion avoid those two Reps. from Att solotions that come into your business promising so much and deliver almost none of it. From San Francisco, CA. also the postcards mailers so far we received not one back! and its been three months of 1000 mailers in the area! cost for that is $1, 400. each month for a year! I do not recommend to use this service, hiring a high school kid doing doorhangers work better that this! and you may feel great givng the kid a job.

Oh and if you ever talk to a Jennifer Gallagher ...DON'T. Shes a total waste of anyones time...! Claims she is as High as you can go with ATT advertising Solutions...I Look forward to ATT Advertising Solutions going Under in the Near Future and I can't wait! = ) The Great thing about me is they have never got one payment from me... And Never will ..I will take that little hit On our company Credit and it will be gone in 2 years ha ha !

Take the complaints to the Better Better Bureau! Document Every Phone call and date it as well. Don't let them get one on you or they Will. ATT Advertising Solutions are SCAMMERS! They will record parts of conversations and twist it to there benifit...

A very similar thing happened to my mother and her business. The Sales person told her that she would host a website through At&t and they would design one specific to what she needed. She was already paying $249 a year for hosting a site, and he told her that she wouldn't have to pay that anymore either. It turns out that he connected her to the people that she was already paying to finish the project. They gave her a generic site and have been charging for advertising that we have yet to see a proof of. He told her that he was showing up to help with her webpage, when actually he sold advertising. He never mentioned that he sold advertising what-so-ever. She never even knew that she was getting advertising and now she is being charged for that, her website looks generic and she is still being charged a seperate charge to host the site.

So far that has been our experience. We were sold an Ad by two delightful ladies mid Nov and my husbands name came up on page 30 of google search... I complained and was told it was being worked on etc. Meanwhile, $400 a month was being deducted... then.. you signed a year contract. Tomorrow, I am meeting with a sales manager and I hope I have something positive to report. Either way, I will be back to explain how I achieved the service I paid for or to complain to warn others to stay away.

I've had AT&T U-Verse internet service for eight months now and nearly every month, they've "forgotten" my credit card number and needed another one or told me hat my higher limit credit cards that work just fine and dandy everywhere else and are paid off regularly are being "declined." Odd since they seem to work just fine for everything else. In the past, I've even provided them with my bank account number. When I end up having to call to complain on pretty much a monthly basis, I'm treated rudely and impertinently. There must be a note about me not taking any guff from their sales team or something and that must be something they look upon in a negative light and don't like to have to deal with. When my service was actually shut off today even with all of this varied payment information that they have of mine on file, I called in. I'm horribly ill with the flu and a bad cough and I was actually hung up on thrice because I "wouldn't speak up!" That is inexcusable. I excused myself and apologized for having to call in while hacking and coughing and not having much voice left, but there's no reason that they would possibly be unable to understand what's being said. For some reason two of the reps I spoke with today could hear me just fine and said I'm so sorry you've been made to call in and have to deal with this while you're not feeling well. I said thanks u for that. The last manager I spoke with today before I simply canceled my service and picked up with xfinity was horrified to hear that I was disconnected for being sick. I'd love to have been able to call when I'm feeling well or better yet be billed properly and ethically and not have to worry about calling in at all, but I own a business and I need my internet. To have no internet is not something that's acceptable to me and it's not any of my doing certainly. As I mentioned, it's AT&T's lackadaisical billing practices that necessitated my calling in the first place. I had no choice in the matter. To add insult to injury (or injury to insult as the case may be), I was told that because my account had been suspended, they couldn't run any of the cards they had on file and that they needed another bank account number. I stopped in my tracks and simply said are you kidding me? Look how poorly you've handled all of the other billing information you have at your disposal. I've been double billed, had added extra charges tacked on that I've had to call monthly and have reversed and you've literally lost my billing information more than once. There is no way in heck that I'm providing you with my bank account information again. Absolutely not. I said credit card billing is one thing. I can always have the charges canceled with my company if I find AT&T engaging in fraudulent billing practices while in possession of my credit card. If they bill my bank account improperly, I'll have to come in and sign a sworn affidavit saying that AT&T does not have legal permission to bill my account and then that information will be sent to my bank's corporate headquarters for review, at which point I may or may not get my money back, so heck no. I will not provide a disreputable company with my bank account number. That will. Not. Happen. AT&T could've kept a customer tonight. Instead, they've lost a customer-a writer no less with a big social media following and they've gained a dissatisfied former customer who will tell anyone and everyone who will listen that their billing practices are unethical. That's too bad for them. I am severely disappointed in my experience with AT&T.

Good luck trying to communicate with the phone company. Over a year ago, a young man came door to door selling Uverse, the new ATT answer to cable. We signed up only to be contacted by ATT a week later to say that Uverse was not available in our neighborhood. Poor salesman. Our neighbor now has Uverse. We called ATT and were told that it was still not available. We explained that not only does our neighbor have it but the connection is in our backyard. Bottom line - there are only so many ports and our backyard connection is full so too bad. The Uverse customer rep named Renee was very rude and when asked when we could receive this service, I was told that it would be up to the engineers if they would ever add more ports. We have DSL and two phone lines with ATT and this is how we're treated. I have tried to email ATT to try and resolve this issue but it seems that email is not their mode of communication but the man on their answering system will not allow you to talk to a person until you've gone through about 50 prompts. FRUSTRATING is all I can say.

They have terrible customer service! They transferred me like 10 times!

Similar experience.

I also had a nightmare experience with AT@T on October 17/08.
I received a voice recorded message at 11:29 a.m. that "Your DSL internet service would be turned on October 21/08." I was then told what my new telephone number would be.This was a Little Rock, Ar.number, I live in Mississippi and have had internet for about a year and a half.The recorded message then gave a number [protected] to call if I had any questions, which of course I certainly did.Was I dealing with identy theft here? I had just been in Little Rock a few days before and had given a couple of checks at two different stores.I tried twice to call this number and no answer.I called residental business office twice, no answer. Called the number for businesses to use, they connected me to residental business office.The next three and a half hours was a total nightmare.I was continuesly connected to someone else. Put on hold til I had to hang up. I did not get a call back.I had to keep calling back.Put on hold, had to listen to music, listen to advertisements, asking for new employees, which I hope they get.I ask if I could get connected to an AT@T business office in Little Rock to see if I could find out what this was about.I was given this number to call [protected].I called this number which wasn't in Little Rock and got a real rude jerk who said "this is Mr. Frost".He was such a smart-A I told him to kiss mine and hung up.By this time I have talked to about six people.One lady even connected me to Tecnical Services. She couldn't understand why I was connected to her.She connected me to somebody body else.By the ninth person I am right on the edge of losing it good.A VERY nice lady named Miss Tonya Coleman had the intelligence to know what to do. She got a third party on the line by the name of LACY--oh! she gave birth to rudeness.She found the answer to the problem but pushed me to my limites to call her a B--.Ms Coleman told her I had been on the phone three and half hours trying to get help.That didn't phase Miss Yankee Rude. She pushed my last button to the point I again cursed her and she hung up. I was crying by then.Mrs Coleman was very kind and I thanked her so much. I have some major health problems. I have had some small strokes, Take heart medicine and have a life threatning illness. I am not suppose to b e under bad stress.I don't imagine one thing will be done about this and I will look into making a change.You can ask for a" higher up" and you don't get it.My experience shouldn't have happened to any body.

AT&T used to be the icon of America's Industry--providing quality service to customers until it was bought by SBC! The service has gone downhill with incompetent management who seems to show little regard for customer service. It seems as if ATT management has been devoting more and more time to find creative ways to charge customers for services they are entitled to. If the new ATT has a new logo, it must be "We try our best to milk our customers with care."

u r right at&t didn't have to replace the phone seeing as there was an internal crack they could have easily told you to call the insurance company (which i work for processing verizon claims ironicly) but at any rate...i know how frustrating it is go thru all of that seeing as sometimes the verizon reps contradict what the insurance really does and seeing how my carrier is sprint (which is probably worse than at&t and verizon...sigh...i miss tmobile) but hey at least u got it replaced for free. if you would have had to call the insurance company depending on the type of phone you have you would have to pay that deductible (but u would have gotten your phone the next day...) next time though they may tell you to call the insurance company

First of all, I guarentee that supervisor did not hang up on you. Yes, I am calling you a liar. It is completely against policy, the supervisor would flagged, then fired.
Second, AT&T did NOT have to replace your phone at all, unless you had insurance on it and wanted to pay the insurance deductable. This is because the only phones AT&T (or any manufacturer, trust me, I am a VZW customer) has to replace is those that they deem to be faulty due to a manufacturer defect. The only way that could be true with you is if it came that way, in which case, you would have been smartest to return the phone right then and cancel within your 30 day Buyer's Remorse which would have left you with no fees.
However, AT&T went out of their way to get you a replacement phone so that you could continue using your service. It may take longer than your impatient person wanted, but at least they were willing to get you one without having to pay extra or making you continue to use the broken one.

They are [censor]. When I purchased a new home in JUNE they told me I would get $100 rebate for ordering their substandard DSL service and a land line. It's now OCTOBER 20th and my "estimated reward mail date" on their website went from 9/26 to blank. I'll call them tomorrow but from the looks of the comments on this site, I won't get far. I will also report to the BBB.

They lied to us as well.Jan.We ordered a high speed internet service for my daughter, she could not get out on this device we have been trying to cancell they said we are in a contract we wil have to pay $150.00 to cancell something she can't use.And she was to get a reward back for bundling for $150.00 still no reward whats up with this?I am gointg to make a compalaint with the better bussiness bureu and other since this can't get resolved through them.They are all about the dollar.But can't help us.

‎Wednesday, ‎January ‎28, ‎2015
At&t U-verse billing complaint,

I am very disappointed in you. I have cancelled out my services because you overcharged me for your mistakes, but would not admit to it. When I first received your services a few years ago, I got the due date changed from the 1st of every month to the 8th, so I would have time to pay my bill, since I do not receive my check until the 3rd of every month. Everything was fine for a couple of years. My bill was not due until the 7th or 8th, and it was always the same amount of $46.00. Let me repeat that, the only changes I made were several years ago, not now, and my due date and amount have been the same for several years now. I have been paying $46.00 every month, due around the 8th, for around two years, until recently you made changes to my bill, not me.

Now all of a sudden, you mess up and change my due date back to the 1st, and then charge me extra for asking you to put it back. Then you say I am paying the different amount, not acknowledging that it is more, because I had the due date changed. I did not have the due date changed, you did! I am simply asking to put it back.

Why am I getting charged extra for your mistake, when they did not even change it like they were suppose to until this next month? I asked for about three months in a row for them to change it, and every time I asked, they said it would take effect the following month, but never did. Now you are screwing up worse by charging me more for your mistake of changing my due date, when I never told you to. I just asked for you to put it back.

If I pay $46.00 every month, which I tried to explain in chat online, but they would not acknowledge I was right, and I know I am. $46.00 every month added up for a year equals $552.00. Correct? You take 46 times 12. $46.00 added up over a three month period equals $138.00. Correct? You take 46 times 3. $46.00 for a two month period adds up to $92.00. You take 46 times 2. See where I'm going here? The chatline person could not seem to understand it at all, but kept saying I was wrong. Hmm? Really? Sounds like pretty simple math to me.

How can At&t claim they are not overcharging me for their mistake of changing my due date, when over a two month period that should only add up to $92.00? How can they say that adds up to $99.67? I don't care how you figure it out on your time schedule, that is more than what I normally would have to pay in a two month time period. You are wrong for doing that to me! You refuse to acknowledge it, or fix it, but only want to argue with me about it. I have been nice and patient, but now I'm fed up. I should not have to be writing this letter to you. How can they claim it's because I changed my due date, when I did not? I only asked for them to fix what they changed, and put it back. Now they are charging me more to fix their mistake, and won't make good for it, when I call their attention to it. A good company would reimburse me for their mistake. You obviously are not, so I am dropping you. It is not the amount, but the fact that you have lied to me on the phone, didn't know what was going on, and now will not make good for your mistakes or acknowledge it. I cannot trust you. You are unreliable.

Normally, if you were billing me like you have the past couple of years, January would be a charge of $46.00 and then February would be a charge of $46.00 which equals $92.00, but they are claiming I owe $99.67, over a two month period, which is $7.67 more. Then they claim that they are not charging me more, and that I don't know what I'm talking about. Last I knew about math, $99.67 over two months, is more than $92.00 over two months. Call me crazy if I differ from their twisted thinking, for overcharging me for changing my due date that they never should have touched, and now blaming me for changing it, and will not acknowledge that I am paying more for their mistake, and will not make good for it. That is why I terminated my services with you, and will no longer use you as a provider, because you were unwilling to admit your mistake and make good for it. I am writing like this because the chat person seemed to have so much trouble understanding this, that I am making sure it is perfectly clear.

You changed my due date without my permission, charging me an extra $7.67 over a two month period. Then you refused to take off those charges for your mistake, when you should have, and blamed me for making changes to my bill. I did not. You did! I simply asked you to put it back to the correct due date, and then you screwed up everything by charging me $44.47 on January's bill. When I called you, they didn't know why. I asked if I would be charged more later for the difference, and they said no. They lied, because I ended up getting charged more than what just the difference should have been. The difference should have only been $1.53, not $9.20. ($46.00 - $44.47 is $1.53, not $9.20.) They not only charged me for the difference, but added more to it. Then on February bill #1, it says I owe only $9.20. When I called and asked why I was only being charged $9.20 for February, they could not clearly explain why. They acted just as confused by it. Instead, they led me to believe that's all I owed for February. They did not say that later I would get a second bill for February (Feb. bill #2), adding the $9.20 to the $46.00 on top of it, equaling $55.20. On Feb. bill #2, it says the $9.20 is late, even though Feb. bill #1 charging the extra amount of $9.20, shows it is not due until Feb. 1st. It is not late if it is due on Feb 1st. Last I looked, it was January the 27th at that time, so how could they say this extra fee that I should not even be billed for, is late, when it is not due until February 1st? Wow.

January's bill of $44.47 plus February's bill of ($9.20+$46.00=55.20) = $99.67. I usually only pay $92.00 in a two month period, not $99.67, which is $7.67 more. I don't care how you figured it out. You figured wrong for what you did to me, when I made no changes. You made all the changes, and then tried to charge me more later for all of your mistakes, and would not make good for them, but blamed me for what you did. I will not deal with a company as ignorant as that, when your chatline people just try to talk in circles, and when I call you directly, no one knows why this all happened, and can not make good for it. I am done talking and trying to work this out with you. That is why I am dropping your company. I cannot count on you. Your word is not good, and you do not acknowledge your mistakes, but try to make me pay the penalty for them. I will look for someone else to deal with, and tell all of my friends about you, and advise against using your services.

I totally agree with this complaint! Most words that come out of the reps mouth is [censor]...How are they so quick to swipe your card but when you need your refund than they take months to give it back. I swear it took like ten minutes for them to take the money out but now its taking weeks which are turning into months.

Do not believe anything AT&T tells you. If you do you will be very surprised when you get your bill. I got screwed before I knew what was happening. Now I am a disabled person on a fixed income that has to rely on my phone but thanks to AT&T and their lies I may not have one for long. I switched over to the so called bundle package to save money and boy was i surprised when I got my first bill which was over $300.00. Only God can help me now becauseHe is the only one who can defeat saten aka AT&T.I was told I would get a $325.00 rebate but so far all I have coming is $125.00. I want to know where my other $200.00 is and will I ever get it? I am going to have to do without my medication to try to pay this bill.

I have had too many of the same problems in addition to many other issues regarding AT&T; but what options does a person have to be able to go to anyone else when the service is a monopoly? I don't understand why they can't do a better job helping customers with ANY KIND of concern for the customer...it's non-existent when you deal with them.

What others are saying
ATT Consumer Fraud
In December 2008, ATT promised bundled service for $98. The bundle included internet, phone with long distance, and a two year contract with DISH Network. EVERY month I have to call to get the bill corrected because of over charges ranging from $30 to $300. Now, they won't take off the over charges, but they won't release me from the two year contract with DISH. If you are a victim of this scam, call FTC at [protected], FCC at [protected], State Consumer Protection Agency (Attorney General) at [protected] or [protected], AND the AJC at [protected].

I also signed up with AT&T bundle package because it said I could get unlimited home phone service, satellite, and internet for $99 a month. I only got home phone and satellite service.That was over 2 years ago and I haven't had a bill that was less than $167 a month. Also, if my disconnect date is on a Monday and I pay my bill on the weekend I will still get disconnected on Monday at 6am. They don't even open until 8am. They also offered me a $50 rebate when I added my dsl and when I kept calling because it had been several months and I hadn't received it yet they kept telling me they were reissuing me a check. I still didn't get it and after several calls they told me that I DID NOT qualify for a rebate. Why didn't the other customer service people tell me that and why did they tell me I was getting a rebate in the 1st place? AT&T will tell you whatever they want to in order to get you to sign up with them and then make you pay a ridiculous amount if you try to quit using their services.

I HAVE SEEN THOUSANDS OF COMPLAINTS AGAINST ATT AND DIRECT TV. NOT HUNDREDS. EVERY ONE OF THEM STATE ABOUT THE SAME THING ATT CALLS AND OFFERS A GREAT DEAL IF YOU SWITCH TO DIRECT TV AND WE JUMP ON THE BAND WAGON. GREAT SAVES MONEY AND GETS THE SAME SERVICE(((BS))) IT IS A TOTAL BULL SH__ STORY, NOT ONLY HAVE THEY INCREASED MY BILL EVERY MONTH THE SERVICE IS SOME OF THE WORSE I HAVE EVER SEEN, SMALL CLOUD GO BY AND NO SERVICE. EVERY THING THAT IS BEING SAID ABOUT ATT AND DIRECT TV IS THE TRUTH...THEN IF YOU COMPLAIN AND TELL THEM YOU ARE GOING TO CANCEL SERVICE THEY TELL YOU THAT YOU WILL HAVE TO PAY A EARLY CANCEL SERVICE FEE...GOOD LUCK CALL YOUR ATTORNEY AND SEE HOW QUICK THEY BACK DOWN...GOOD LUCK EVERONE

I too was ripped off and lied to by Direct TV/ATT. They promised a bundle price and after I signed and committed to a two year contract they did not honor that price. My bill has gone up 20 to 30 dollars each month. I have tried to call them and talk to them about it but their customer services reps just lie to you to get you off the phone. They also promised me a $225 Walmart card because I made the switch in Walmart where Direct TV reps were pitching how much I would save. I still have the paperwork and I am going to pursue this full throttle. I don't see how it is legal for them to straight out lie to consumers to get their business. How is this legally possible? If I cancel the service or just not pay they will charge you an early termination fee. It is not fair for them to straight out lie to hard working consumers who just want to have a little entertainment after a hard days work. I will take it to the Better Business Bureau if I can not get what I was promised.

Directv now has the capability to have a DVR work multiple rooms, actually one DVR can run in 4 rooms now instead of just one with the new Deca system.

As for the single line DVR I would call Directv at [protected] and ask to have them fix that, it sounds like the technician/contractor that did your install only ran the DVR as single line and not dual line like he was supposed to do.

As far as the rebate you can do that through the phone as well, you do not have to have internet access.

Also if you look at your monthly bill from Dish Network you will see where they charge anywhere from $5-$15 per receiver past the first one, and $5 per receiver that is not hooked to a phone line, Directv only charges $5 fee for each receiver past the first one, and nothing for no phone lines.

I am sorry you had a bad experience but if you just call [protected] you and explain about the installer only setting you up as single line tuner then they will fix it, and it should be at the installers expense, they get charged back for issues arrising from an install if within 90 days of the install.