AT&T
Reviews and Complaints

*Disclaimer* All info presented below is not 100% correct due to the length of timing for this incident. Only going by memory and notes.

Starting at the beginning, On December 21, 2009 my checking account with Regions Bank went thru Bank Fraud. The next day, I filed a police report and shut the account down with the exception of deposits. All transactions from that day was set up with my new account at Regions Bank.

On December 28, 2009. I received a anonymous debit posted to the fraud account for the amount of $10.00 The person speaking in behalf of AT&T could not find any information in there OPUS system that leads them to believe that there was actually a $10.00 charge. But after about an hour of speaking to a region banker, AT&T finally gave in and refunded me the $10.00 within 24 hours. I was told by the AT&T representative that they were sorry that this happened. That it wouldn't happen again. And would start a case for the problem. I contacted AT&T thereafter and the case was closed do to insufficient data.

On January 27, 2010 I received another anonymous debit of 20.00 This time instead of calling the 1-800 number at AT&T or speaking to my banker, I decided to go to the AT&T store. There I spoke to a AT&T representative and/or retail agent. He was very sorry for the trouble that I have been thru and worked with me to get the situation back in order. AT&T again couldn't find anything in there OPUS system that leads them to believe that there was an actual debit coming from my account using my old debit card that has been destroyed and removed from the regions database. The representative at the AT&T store wrote a email to his Assistant Manager and Manager. He also told me be expecting a phone call between Feb 5 thru Feb 10 from AT&T so they can receive the information regarding my past checking account. I told the representative at AT&T to tell them not to call before 3 PM central time as I am working until that time.

On February 5, 2010 a representative called me around 9 AM telling me that I need to call them by NOON on that day to resolve the issue. I got off work at 2:30 PM and after listening to my voicemail, called her back and left a detailed message to call me back. 2 days later and no response. I called again. No answer but in her voicemail she stated if she doesn't call back within 2 business days to contact two other people she listed on her voicemail. I called those two and neither answer. I left both of them a detailed message. And didn't recieve a response from either of them.

On Feb 9, 2010 I called the 1-800 number at AT&T again and spoke to a AT&T business representative. She told me that the case was closed, again due to insufficient data.

Today is the 10 of February, 2010 and the issue remains. I have not been credited nor have been told any information as to why this has happened. AT&T either can't find a answer or doesn't want to. Plus this latest debit took away from my sons disability check. So my son will be not going to some of his appointments as we cannot fund them without that money, or add the needs of food, etc. This is the first out of many actions I will be taking in order to resolve the issue but also get compensated on for myself and my son for this situation.

I am filing a complaint with AT&T Mobility, only to whom it concerns. Note: At the end of today February 10, 2010 this letter will be sent to the Better Business Bureau as a complaint. If these actions are not resolved by the end of February, further actions will be taken.

Got a new computer with a built in ATT air card...$60/month contract.
Went on a short cruise to Puorto Rico, St. marten, Nassau on MCL Cruise line MS Poesia!

Had no ATT reception once left Florida and Paid MSC over $100 for limited access to their WiFi service aboard ship to ck email etc.

Att suspended my service even tho I only used 357 Kb of 5200kb monthly allowance.

Then I rec'd a bill for 80, 613 kb of usage ($1671.95 ) for roaming in Jamaica !

I was never near jamaica and, I am 75 years old and couldn't use that much time if I lived to be 100 !

After my complaint, they said the charges were legit and that was that !

What do I doi next ?

I am having the same problem, with AT&T i ordered the phone bundle and got a total different Bundle, they was charging me for services i didn't even order, when i complained to them and told them to take it off my bill they still charged me again for this service the next month and the next month, i originally ordered the phone service with internet only for $68 a month and they were charging me $192 for one month bill, finally i had to tell them to discontinue all together. I am contacting people with this situation, because I am planning on a possible class action against them. They are overcharging people and making them pay these bills regardless and it's not right. Why should we pay for something we didn't ask for. Any one having the same problem my email address is [protected]@aol.com if you want in to contact me.

Please save yourself the headaches I've had with this service. Time after time, when I turn on the T.V., there is no picture and it takes forever to get it re-set! Additionally, when I leave the T.V. on for a couple of hours straight, it'll time out, and I'll have to push the "O.K." button to turn it back on (let me tell you, my cat gets PRETTY pissed off about this)!

I have only had this service for a couple of months, but today, I made arrangements to go back to my old cable company. Save yourself some trouble, please - don't go with AT&T Uverse!

AT&T U-verse sounded really good. It was great to finally have some competition for the other cable network out there. The problem though is that AT&T launched too soon. Their equipment doesn't seem ready and their customer service certainly isn't. We have had a tie between on viewing days and off. (We have had the service now for almost a year.) We are constantly re-setting the equipment which takes forever to return to functioning. We have called tech support on several occasions and "opened tickets" for new machines to be brought to the house only to call and find out that "no ticket was opened". Thank you very much after a 4 hour hour wait for nothing. How is this company going to stay in business? I am done. The lemon law definitely applies here.

The online remote technology services offered by ATT Connectech are provided through PlumChoice Online PC Services. PlumChoice also provides technical support for other companies such as McAfee and RadioShack to name a few. This means that when you are speaking to a technician over the phone from ATT Connectech, you are actually speaking to a technician from PlumChoice. The technician cannot say that they work for PlumChoice, whether directly or via a staffing firm. They have to say that they work for ATT Connectech because it’s a zero-tolerance “offense” to say otherwise. It’s “punished” by immediate termination.

The technicians all work from home via Citrix servers and they all communicate via IM chat clients where they talk all sorts of garbage about their current customers, apart from sharing their technical knowledge for unknown problems. The technicians are obligated to work on 2 appointments at the same time at minimum and this also means that they are not giving you their full and undivided attention. They are also expected to complete 1 appointment per hour. To them, you are just another appointment number to meet their quotas with the goal being to take as many appointments as possible per hour. In fact, there are weekly competitions for prizes with respect to the aforementioned.

When RadioShack sells you an ATT Connectech Remote Diagnostic appointment for about 30 dollars, they don’t tell you that you’ll be charged an additional 70 dollars after the 20 minute maximum diagnostic time limit passes if you want the technician to continue working on the problem. The additional 70 dollars will turn it into a Single Instance Service that costs 99 dollars total and is only good for one incident, so if you have a virus infection but then also can’t connect to the Internet, that single instance will only cover the no connect issue and not the original virus infection. To cover both problems, the customer will have to “upgrade” to either the Monthly Subscription plan for 15 dollars or the Six Month plan for 150 dollars, both of which provide 24/7 access to remote technology services.

To sum it all up, a no connect with a virus infection that might result in the operating system being reinstalled would cost about 115 dollars not including tax. This is because a person cannot purchase any subscription plans unless they’ve already purchased a Single Instance Service that includes the remote diagnostic service for 99 dollars. If the problem turns into one requiring an onsite technician, then that’s a separate fee that will cost 179 dollars.

The subscription department lies to the customers just to sell them a subscription. They tell them that if they purchase a 6 month subscription, they will get the ATT Internet Security Suite (McAfee Internet Security) for free. The truth is that whether or not they get it for free is completely unrelated to them purchasing any remote technical support plan. It’s based on how fast a DSL connection they are paying for. The top 2 fastest speeds get it for free and all others get it for 5 dollars a month that’s billed to their phone bill.

It makes me mad that I ask the sale person how much I'm going to pay for Iphone/family plan including taxes... tells me one fee.. I get my first bill and it's 60 dollars higher than before! I knew out of experience with other cell phone companies that they only give you a guess without the tax.. So this time I wanted to get down to the point and asked him if he could tell me what the the whole bill is a month including taxes. I don't understand how they can quote me on one thing and then my bill tells me another. If it would have been even 5-10 dollars of, I would still have been ok with it... but $60? I'm so tired of be scared to get phones these days because I know I'm always getting screwed over. Everything they do is in their computer system, I don't even have an actual contract in hand to read over other than the receipt indicating how much I paid for my phone, the 36 dollar activation fee.. and how much money i saved on a 2 year contract. I'm looking everywhere for an actual contract and nobody can get this to me. I called customer service and man.. If I provided a service like that at my job, I would have been fired. I explained my concern as I felt like I was mislead.. I wasnt given any solutions or recommendations on what I should do... so it came down to either 1.) I cancel my phone after 2 weeks of service and pay for each phone 175 dollars.. or 2.) pay this 198 phone bill that was totally misquoted. I've only had this 2 weeks and I can't believe how much this is going to cost me... How can they get away with this and how can they try to sell me on a monthly plan that cost 140 dollars and now I'm at 198 for 2 phones?

I had a home land-line through AT&T for several years. I only used it for dial-up internet service, and my internet was through a different company. I had the cheapest basic service through AT&T, all I had was a dial tone. I used my cell for phone calls, which I had through another company as well. My bill was less than $25 per month from AT&T. In mid-November 2008, I took advantage of a bundling package from my wireless provider and I purchased a cellular modem and wireless internet through Alltel. Once it was up and running, I called AT&T and cancelled my land line. When I got my bill, it was for the entire month of November. No big deal, but I didn't see anything about a cancellation so I called AT&T. They said they had no record of a cancellation, so they supposedly cancelled it at that time. I told them to send me another bill noting the cancellation. A month later I got another bill for 2 months of service. Again I called, again there was no record of cancellation of service. They supposedly cancelled it at that time. I told them I would not pay for December, but if they would simply send me a bill for November I would pay that. A month later I received a bill for 3 months of service. I called them, raging mad, and I told them I would only pay for November, not December or January. I told them that they could check their records and note that the line had not been used since mid-November, because I haven't had anything even plugged into the phone jack since then. I also told them I would pay for November if they sent me a revised bill only charging me for that month. Instead of trying to resolve the matter, they turned it over to a collection agency and now they are threatening to sue me for $75.

I have been a wireless customer of at&t for almost 3 years now and I added a new line and purchased a brand new phone because my old mother was travelling to asia. I also enrolled the phone in the 'international traveller's plan'. Now my mother is in asia and I cannot make or receive calls from her. She is an old lady travelling by herself.

I contacted at&t today who were so rude and un-helpful and also hung-up on me twice (Including the supervisor) for the 'at&t travel department'. Ms. Lorena and her supervisor ms. Rowlings or whatever their last names were, informed me that the travel plan was never added 2 days ago because the line is not eligible for international roaming because it is less than 90 days old! When I called 2 days back at&t confirmed that the international roaming is added! First of all why was I not informed about the 90 day rule by at&t about this when I called to add the plan? I would never have spent that money! Secondly when I requested her to over-ride the 90 day rule, she rudely came up with another excuse saying that my service was disrupted in the past and hence I am not eligible.

This customer service sucks and this is very frustrating and all the more reason why now I am truly thinking of changing them and moving on to someone who will atleast be nice to thier customers!

I have two phone lines and internet with ATT. I need to disconnect my 2nd line and when transferred to that dept, I get a recording that states they are NOT answering and that they are disconnecting my call. I did this 5 times with the same result. Then I called and said I was ordering new service...Guess what? I was put on with a representative. I advised Jeff, that I wanted to disconnect one of my services and he said hold on let me transfer you to that dept. I advised that I did not want to be transferred as I keep getting disconnected. He said that when there are too many calls holding that it will disconnect you? The oddest thing is that he thought that was acceptable.
I asked for a Supervisor and his response was “Why" What can they do for you? He said He did not do anything. I advised him that I do not want a Supervisor for him nor for his convenience, but for me as the customer who is irritated with being disconnected, however, his customer service will lead to a complaint. Then he chuckles at me and says to hold on for a Manager. His supervisor or what I believe was simply an hourly employee sitting as a Relief Supervisor came online and said that They could not help me and would need to transfer me even if I get disconnected because they are busy. I advised her, Mary, was they name she gave me, that I wanted her to take my name and Call back number and get it to her internal help desk in the correct department and have them call me back at their earliest convenience since my time is not convenient for them. Then Mary laughed (so now we know where the reps get it from) and said she will transfer me back to Jeff to take my information.

My issue is the following:
1. The system should never hang up on a customer - The Ultimate insult and inconsideration for my time
2. The hourly rep Jeff had a total disregard for my concern of being hung up on by the system
3. Mary the "Supv", also was very rude, short, and began her statement to me as "We can Not Help you"
4. I did not know that AT&T was doing so well that they can afford to laugh at customers and be rude. I am now considering disconnecting my primary line and my internet service with AT&T and going with just my cellular service w/Verizon and Cable for my internet...

I was deployed to iraq recently, and i set up an international plan so that i may call my wife. first month goes by and i have a bill over $1, 000! after 2 days of me trying to connect with a special help number they gave me, they said the plan change was never made. AT&T would give me the run around about changing the plan and adjusting the charges. they said it was fixed and the next month i had an outrageous bill... again. we ended up canceling AT&T. customer service is garbage there.

I ordered an iphone from AT&T, and when i found out they charge premium for using service with the phone, i cancelled my account with them and returned the iphone, insured and had proof of receipt by their warehouse. they refused to acknowledge the return, and after dispute with my CC company, they partially refunded the cost of the iphone, only to rebill it to my now closed account along with additional cancellation fees and other crap amounting to over $800. then they turned over the account to an agressive collection agency that started calling me day and night. so in effect, they created a large bill and went after me to collect on it, all bogus and not true. i filed complaints with the State AG, the FCC, and contacted my attorney to prepare a lawsuit against them. we're now tracking down the return and trying to see why they are billing me like this and on waht grounds they are going after me for a bill. they are just a terrible terrible company that is a desparate for cash and try to bully people into forking over their hard earned money by acting like a big fat corporation, typical of all the wall streeters out there! and after being with them for over 5 years, i was treated like a second class citizen. i would never ever consider them for any service even if it was offered for free. bye bye AT&Crap!

Set up appt with att unverse to have cable tv installed, called around jan 11th. appt was made for jan 28th, however we thought it was made for the 21 of jan, we called on the 21 st thinking no one had showed up and was told are appt was for the 28th, told at that time that I was lucky I called because they had internal problem with appt, and no one would have showed up, problem was fix. Great.
Jan 28th ATT Uverse installer show up on time, GREAT, oh wait no not so great he found a problem with with line going into the house and would have to leave and get it corrected, doesnt sound good.
Good news he showed up later that afternoon with a box and attached to outside of house, all set line fixed, will install service next day, do we need to reschedule oh no we where told. I thought I better call ATT customer service just to make sure they would be here next day. Customer service, OH YOUR SERVICE HAS BEEN CANCELED, WHAT THEY JUST FIXED THE PROBLEM WITH THE LINE, sorry we will have to reschedule we have an oening in two weeks, after TWO HOURS I WAS TOLD THEY WOULD HAVE TO CALL DISPATCH AND THEY WOULD CALL US BACK, SUPERVISOR AGREED we shouldnt have to wait another two week, GREAT NEWS
CALL FROM CUSTOMER SERVICE THEY WOULD BE AT THE HOUSE FOLLOWING MORNING. you know what the out come was. A BIG NO SHOW. spent another 2 hours with customer service they would call dispatch took phones so they could call us back, GREAT NEWS CALL BACK THEY WOULD BE AT OUR HOUSE AFTER 5PM, SOUNDED STRANGE WORKING AFTER 5 BUT HEY I WANTED MY CABLE, NO CABLE FOR GOING ON THREE WEEKS. guess what no one showed. no one showed up saturday, GUESS WHAT CALLED AGAIN ANOTHER HOUR, BY THIS TIME I HAD GONE THRU 5 CUSTOMER SERVICE REPS AND 4 SUPERVISOR ALL WANTING ME TO GIVE THEM A HIGH SCORE FOR CUSTOMER SERVICE. GREAT NEWS AGAIN, SUPERVISOR CONTACTED DISPATCH, THEY WOULD BE OUT ON MONDAY BETWEEN 9-11. WAS ASSURED TTHE APPT HAD BEEN CHANGED. YOUR KNOW THE OUT COME.

WENT WITH DIRECT TV WILL HAVE MY CABLE INSTALLED ON WED. NO PROBLEM

They send these promotional cards advertisements in the mail and when you try to use them, you end up finding out that they give you credits on your service instead and only give you particial funds on the card.

Then they transfer you back and forth from uverse customer service to att customer service where they swear they can't see notes from each other and then you get no resolution other than them saying they are sorry.

We have been trying to get uverse installed since 1/6/10. On 1/6 the inside installer was to show between 9-11am and did not show until 5:35pm and was unsuccessful in getting it to work. He called in a ticket and said that uverse would be out on 1/7/10 to fix the connection. Never happen, no call, nothing! I called no service at 5:11pm and after being on the phone for 30 minutes, they said a new appointment is set for 1/26/10. I said it was unaccepable and he (Rick) told me that is the way it is! I asked to have my dsl with att back and after being on hold so long, my cordless phone went dead and they did not call me back when they had my cell phone! On 1/8/10 a technician showed up at our door and realized that he had to go to the box down the street to switch it back to dsl and then I finally had internet back on 1/8/10. Jan 27, cory, an outside technician from uverse comes and says he has the uverse lines tested and working and switched off the dsl to uverse thus no internet connection. Corey stated that uverse internal technician would be out that same day to set the uverse up. Uverse never called us. We called uverse at 7:11pm and spoke to dan in arizona who promised that the installer would be at out home on 1/27/10 between 9-11am. No show again, no call from uverse again! We called uverse customer service (Ha) at 11:10am and spoke to brian and said there was a facility issue (That was the issue on 1/7/10) and that he would get a supervisor to call us back asap. No call back again! Jan 28/10 we spoke to crystal at 3:45pm and the install date changed to a ridiculous 2/8/10 and that a supervisor would call us. No call again! We need our old dsl att back since no uverse. No one is helping or understands the issue. Order number [protected]. Mrs melvin j evans

Last year I spoke with someone on the phone from AT&T and THOUGHT I had cancelled my yellow pages contract as the cost didn’t justify the business received. When collections began calling they referred me to the tiny print in my couple of year old contract stating cancellations must be in writing. Collections gave me an email address to send my cancellation letter to. I promptly sent the email with the cancellation notice, sucked it up (even though the AT&T rep didn’t advise me during the phone call to do it in writing) and have paid the bills for 2009 contract. I just received another automatic renewal notice. I forwarded a copy, to the email I used last time, of the renewal notice, noting on it contract had been previously cancelled and I do not want. I also mailed a copy today (my contract states you have 14 days from date of notice).

I signed up for rewards for referrals with ATT. I referred a customer. My referral and I ordered his service on line. His service was turned on 2 days later. I have the nomination date, the registration date but no activation date. I need the activation date to receive my reward. Even though we know when the service was actually activated ATT did not notify me or put the activation date on the referral. When I called ATT inquiring about this, asking why the activation date was not showing they told me to wait 4-6weeks . It takes about that long to process they said. If I didn't receive anything by then that I should then call them back. Well, I received something alright, a message saying my referral has EXPIRED.

How can ATT not know know that the service has been connected? I mean they gave me a registration date(which means he has been given a phone number), so why was I not given an activation date?

I believe it is a scam and I have been ripped off. The person I talked to upon my first inquiry just passed the buck. I was given bogus information because she couldn't could not tell me why there was no activation date even though his service was already activated.

I have a friend and we would talk on the phone or text each other a various time. We started figuring out that her husband was recieving the text messages and was able to listen in the conversations we were having. He was able to tell her word for word what was being said. We were best friends for a while. I had to end up changing my number and this is all because he is now a manager at att. Being able to talk to someone on the phone should be private unless you have broken the law. Not to have someone listen in on your conversations each time you pick up a phone. Be careful because you cant trust anyone these days.

I signed up for U-verse service and because I do not have perfect credit (it actually isn't bad at all) I was asked for $450. I asked the sales rep how long refund of that money would take after the return of the equipment and she said, "That's not a deposit, that is just for us to give you service. That fee is non-refundable."

So I say, they want me to give them $450 for them to give me service and it is not refundable...what that is is extortion!