AT&T’s earns a 2.2-star rating from 2163 reviews, showing that the majority of telecommunications consumers are somewhat dissatisfied with service and connectivity.
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misleading sales
It makes me mad that I ask the sale person how much I'm going to pay for Iphone/family plan including taxes... tells me one fee.. I get my first bill and it's 60 dollars higher than before! I knew out of experience with other cell phone companies that they only give you a guess without the tax.. So this time I wanted to get down to the point and asked him if he could tell me what the the whole bill is a month including taxes. I don't understand how they can quote me on one thing and then my bill tells me another. If it would have been even 5-10 dollars of, I would still have been ok with it... but $60? I'm so tired of be scared to get phones these days because I know I'm always getting screwed over. Everything they do is in their computer system, I don't even have an actual contract in hand to read over other than the receipt indicating how much I paid for my phone, the 36 dollar activation fee.. and how much money i saved on a 2 year contract. I'm looking everywhere for an actual contract and nobody can get this to me. I called customer service and man.. If I provided a service like that at my job, I would have been fired. I explained my concern as I felt like I was mislead.. I wasnt given any solutions or recommendations on what I should do... so it came down to either 1.) I cancel my phone after 2 weeks of service and pay for each phone 175 dollars.. or 2.) pay this 198 phone bill that was totally misquoted. I've only had this 2 weeks and I can't believe how much this is going to cost me... How can they get away with this and how can they try to sell me on a monthly plan that cost 140 dollars and now I'm at 198 for 2 phones?
The complaint has been investigated and resolved to the customer’s satisfaction.
bogus billing
I had a home land-line through AT&T for several years. I only used it for dial-up internet service, and my internet was through a different company. I had the cheapest basic service through AT&T, all I had was a dial tone. I used my cell for phone calls, which I had through another company as well. My bill was less than $25 per month from AT&T. In mid-November 2008, I took advantage of a bundling package from my wireless provider and I purchased a cellular modem and wireless internet through Alltel. Once it was up and running, I called AT&T and cancelled my land line. When I got my bill, it was for the entire month of November. No big deal, but I didn't see anything about a cancellation so I called AT&T. They said they had no record of a cancellation, so they supposedly cancelled it at that time. I told them to send me another bill noting the cancellation. A month later I got another bill for 2 months of service. Again I called, again there was no record of cancellation of service. They supposedly cancelled it at that time. I told them I would not pay for December, but if they would simply send me a bill for November I would pay that. A month later I received a bill for 3 months of service. I called them, raging mad, and I told them I would only pay for November, not December or January. I told them that they could check their records and note that the line had not been used since mid-November, because I haven't had anything even plugged into the phone jack since then. I also told them I would pay for November if they sent me a revised bill only charging me for that month. Instead of trying to resolve the matter, they turned it over to a collection agency and now they are threatening to sue me for $75.
The complaint has been investigated and resolved to the customer’s satisfaction.
AT&T sucks. They overcharged me and cut the phone off. Then, AT&T continued to bill me after they had cut the phone off. Now, AT&T is messing with my cell phone bill. I looked and AT&T had lied and said that I went over my minutes by 344 extra minutes charging me .45 a minute which equals to $154 something plus an extra $10.00 for other charges.
Note, I never ever went over my minutes since I had service with AT&T. AT&T has put the bogus house phone charges on my cell phone bill. When my contract is over, I am out.
Of course, At&T turned it over to a collection agency.
rude service & misrepresentation
I have been a wireless customer of at&t for almost 3 years now and I added a new line and purchased a brand new phone because my old mother was travelling to asia. I also enrolled the phone in the 'international traveller's plan'. Now my mother is in asia and I cannot make or receive calls from her. She is an old lady travelling by herself.
I contacted at&t today who were so rude and un-helpful and also hung-up on me twice (Including the supervisor) for the 'at&t travel department'. Ms. Lorena and her supervisor ms. Rowlings or whatever their last names were, informed me that the travel plan was never added 2 days ago because the line is not eligible for international roaming because it is less than 90 days old! When I called 2 days back at&t confirmed that the international roaming is added! First of all why was I not informed about the 90 day rule by at&t about this when I called to add the plan? I would never have spent that money! Secondly when I requested her to over-ride the 90 day rule, she rudely came up with another excuse saying that my service was disrupted in the past and hence I am not eligible.
This customer service sucks and this is very frustrating and all the more reason why now I am truly thinking of changing them and moving on to someone who will atleast be nice to thier customers!
The complaint has been investigated and resolved to the customer’s satisfaction.
poor customer service
I have two phone lines and internet with ATT. I need to disconnect my 2nd line and when transferred to that dept, I get a recording that states they are NOT answering and that they are disconnecting my call. I did this 5 times with the same result. Then I called and said I was ordering new service...Guess what? I was put on with a representative. I advised Jeff, that I wanted to disconnect one of my services and he said hold on let me transfer you to that dept. I advised that I did not want to be transferred as I keep getting disconnected. He said that when there are too many calls holding that it will disconnect you? The oddest thing is that he thought that was acceptable.
I asked for a Supervisor and his response was “Why" What can they do for you? He said He did not do anything. I advised him that I do not want a Supervisor for him nor for his convenience, but for me as the customer who is irritated with being disconnected, however, his customer service will lead to a complaint. Then he chuckles at me and says to hold on for a Manager. His supervisor or what I believe was simply an hourly employee sitting as a Relief Supervisor came online and said that They could not help me and would need to transfer me even if I get disconnected because they are busy. I advised her, Mary, was they name she gave me, that I wanted her to take my name and Call back number and get it to her internal help desk in the correct department and have them call me back at their earliest convenience since my time is not convenient for them. Then Mary laughed (so now we know where the reps get it from) and said she will transfer me back to Jeff to take my information.
My issue is the following:
1. The system should never hang up on a customer - The Ultimate insult and inconsideration for my time
2. The hourly rep Jeff had a total disregard for my concern of being hung up on by the system
3. Mary the "Supv", also was very rude, short, and began her statement to me as "We can Not Help you"
4. I did not know that AT&T was doing so well that they can afford to laugh at customers and be rude. I am now considering disconnecting my primary line and my internet service with AT&T and going with just my cellular service w/Verizon and Cable for my internet...
The complaint has been investigated and resolved to the customer’s satisfaction.
this just happened to us too...I STILL can't disconnect my 2nd line and the www.att.com has NO WHERE to disconnect...were you able to get thru somewhere? how? HELP!
rip off artists
I was deployed to iraq recently, and i set up an international plan so that i may call my wife. first month goes by and i have a bill over $1, 000! after 2 days of me trying to connect with a special help number they gave me, they said the plan change was never made. AT&T would give me the run around about changing the plan and adjusting the charges. they said it was fixed and the next month i had an outrageous bill... again. we ended up canceling AT&T. customer service is garbage there.
The complaint has been investigated and resolved to the customer’s satisfaction.
cell phone chargeback
I ordered an iphone from AT&T, and when i found out they charge premium for using service with the phone, i cancelled my account with them and returned the iphone, insured and had proof of receipt by their warehouse. they refused to acknowledge the return, and after dispute with my CC company, they partially refunded the cost of the iphone, only to rebill it to my now closed account along with additional cancellation fees and other crap amounting to over $800. then they turned over the account to an agressive collection agency that started calling me day and night. so in effect, they created a large bill and went after me to collect on it, all bogus and not true. i filed complaints with the State AG, the FCC, and contacted my attorney to prepare a lawsuit against them. we're now tracking down the return and trying to see why they are billing me like this and on waht grounds they are going after me for a bill. they are just a terrible terrible company that is a desparate for cash and try to bully people into forking over their hard earned money by acting like a big fat corporation, typical of all the wall streeters out there! and after being with them for over 5 years, i was treated like a second class citizen. i would never ever consider them for any service even if it was offered for free. bye bye AT&Crap!
The complaint has been investigated and resolved to the customer’s satisfaction.
After paying $52/mo for home phone called to try & reduce bill. Representative redid plan. Next bill was $62. Called to go back to old plan. Was told it was no longer available & I could not go back to it even though at&t lied to me & messed it up. Kept calling to get fixed. Everytime next bill would be even higher. Finially got someone who got my bill down to $38. That means for years I paid a higher bill than I could have. DSL box is 1/2 mile from my house. Cannot get DSL. After several calls was told I could get it & would receive modem in 3 days. Wrong! Again I was misinformed. Someone called my parents home & told them they had made a mistake. Explain why they called my parents number? My daughter is a freshman in college & internet is a necessity not a luxury. Wire card does not work here either. We tried that route. Cell phones have no 3G network but we get no price break on plan. Also several parts of our area we have no service at all. If we have trouble on our way to Elizabethown we are out of luck. Keep getting all these offers w/bill to bundle but guess what...We can't cause nothing is offered in this area. I think At&t service is rediculous. Have searched everywhere for address to go higher up than regular customer service #. Cannot find anything.
AT&T Sucks ! Is the worst company !
This company charged me ###ing a giant fine for finish my carissimo phone plan that does not offer me anything!
I paid the early termination, and that this crap should have done the contract is fulfilled!
RELEASE my phone! but more than 20 requests, 20 denied protocols!
Hours and hours with incompetent
and NOTHING
Chargeback did! and you take them to small claims
Someone needs to make a class action against this garbage company
Get to the retention department. They are the only ones who will actually help you and most likely apply a monthy credit to your bill for your trouble. Don't bother with supervisors or trying to get to corporate.
installation
Set up appt with att unverse to have cable tv installed, called around jan 11th. appt was made for jan 28th, however we thought it was made for the 21 of jan, we called on the 21 st thinking no one had showed up and was told are appt was for the 28th, told at that time that I was lucky I called because they had internal problem with appt, and no one would have showed up, problem was fix. Great.
Jan 28th ATT Uverse installer show up on time, GREAT, oh wait no not so great he found a problem with with line going into the house and would have to leave and get it corrected, doesnt sound good.
Good news he showed up later that afternoon with a box and attached to outside of house, all set line fixed, will install service next day, do we need to reschedule oh no we where told. I thought I better call ATT customer service just to make sure they would be here next day. Customer service, OH YOUR SERVICE HAS BEEN CANCELED, WHAT THEY JUST FIXED THE PROBLEM WITH THE LINE, sorry we will have to reschedule we have an oening in two weeks, after TWO HOURS I WAS TOLD THEY WOULD HAVE TO CALL DISPATCH AND THEY WOULD CALL US BACK, SUPERVISOR AGREED we shouldnt have to wait another two week, GREAT NEWS
CALL FROM CUSTOMER SERVICE THEY WOULD BE AT THE HOUSE FOLLOWING MORNING. you know what the out come was. A BIG NO SHOW. spent another 2 hours with customer service they would call dispatch took phones so they could call us back, GREAT NEWS CALL BACK THEY WOULD BE AT OUR HOUSE AFTER 5PM, SOUNDED STRANGE WORKING AFTER 5 BUT HEY I WANTED MY CABLE, NO CABLE FOR GOING ON THREE WEEKS. guess what no one showed. no one showed up saturday, GUESS WHAT CALLED AGAIN ANOTHER HOUR, BY THIS TIME I HAD GONE THRU 5 CUSTOMER SERVICE REPS AND 4 SUPERVISOR ALL WANTING ME TO GIVE THEM A HIGH SCORE FOR CUSTOMER SERVICE. GREAT NEWS AGAIN, SUPERVISOR CONTACTED DISPATCH, THEY WOULD BE OUT ON MONDAY BETWEEN 9-11. WAS ASSURED TTHE APPT HAD BEEN CHANGED. YOUR KNOW THE OUT COME.
WENT WITH DIRECT TV WILL HAVE MY CABLE INSTALLED ON WED. NO PROBLEM
The complaint has been investigated and resolved to the customer’s satisfaction.
false advertising
They send these promotional cards advertisements in the mail and when you try to use them, you end up finding out that they give you credits on your service instead and only give you particial funds on the card.
Then they transfer you back and forth from uverse customer service to att customer service where they swear they can't see notes from each other and then you get no resolution other than them saying they are sorry.
The complaint has been investigated and resolved to the customer’s satisfaction.
installation stall
We have been trying to get uverse installed since 1/6/10. On 1/6 the inside installer was to show between 9-11am and did not show until 5:35pm and was unsuccessful in getting it to work. He called in a ticket and said that uverse would be out on 1/7/10 to fix the connection. Never happen, no call, nothing! I called no service at 5:11pm and after being on the phone for 30 minutes, they said a new appointment is set for 1/26/10. I said it was unaccepable and he (Rick) told me that is the way it is! I asked to have my dsl with att back and after being on hold so long, my cordless phone went dead and they did not call me back when they had my cell phone! On 1/8/10 a technician showed up at our door and realized that he had to go to the box down the street to switch it back to dsl and then I finally had internet back on 1/8/10. Jan 27, cory, an outside technician from uverse comes and says he has the uverse lines tested and working and switched off the dsl to uverse thus no internet connection. Corey stated that uverse internal technician would be out that same day to set the uverse up. Uverse never called us. We called uverse at 7:11pm and spoke to dan in arizona who promised that the installer would be at out home on 1/27/10 between 9-11am. No show again, no call from uverse again! We called uverse customer service (Ha) at 11:10am and spoke to brian and said there was a facility issue (That was the issue on 1/7/10) and that he would get a supervisor to call us back asap. No call back again! Jan 28/10 we spoke to crystal at 3:45pm and the install date changed to a ridiculous 2/8/10 and that a supervisor would call us. No call again! We need our old dsl att back since no uverse. No one is helping or understands the issue. Order number [protected]. Mrs melvin j evans
The complaint has been investigated and resolved to the customer’s satisfaction.
I am having the same problem.they don't show up, they don't call...you sit on hours on hold with them trying to get anywhere and don't. They've disconnected our landline for Uverse and haven't installed the Uverse and can't figure out they've done something wrong? Poorest customer service I can ever remember from any company!
won't cancel ad contract
Last year I spoke with someone on the phone from AT&T and THOUGHT I had cancelled my yellow pages contract as the cost didn’t justify the business received. When collections began calling they referred me to the tiny print in my couple of year old contract stating cancellations must be in writing. Collections gave me an email address to send my cancellation letter to. I promptly sent the email with the cancellation notice, sucked it up (even though the AT&T rep didn’t advise me during the phone call to do it in writing) and have paid the bills for 2009 contract. I just received another automatic renewal notice. I forwarded a copy, to the email I used last time, of the renewal notice, noting on it contract had been previously cancelled and I do not want. I also mailed a copy today (my contract states you have 14 days from date of notice).
The complaint has been investigated and resolved to the customer’s satisfaction.
We are interested in speaking with people or businesses located in California who (1) advertised in the print directory of the YP yellow pages (formerly AT&T) and (2) believe they were injured by an automatic renewal program. This would include people whose accounts were automatically renewed by YP, and they were charged for that automatic renewal, without their consent and/or without a signed contract or agreement permitting automatic renewal.
Please call us at [protected] and ask for Tabitha. You may also email us at YPAutoRenewalVictim@gmail.com (YPAutoRenewalVictim at gmail . com )
(Posted October 2013)
I am currently trying to opt out of a contract due to the fact that I recently injured myself that has ended my career and the only people who have been any kind of help are the customer service people who aren't able to cancel anything. One rep. threw out the idea that my sales rep. is more worried about his numbers than the amount of money I will have to pay for something that will no longer exist.
Still have same problem and thought I took care of this last year. I spoke with somebody named Yvonne at the beginning of the year, paid my balance, marked "final payment' as requested... annnnnnnd here I am again.
I am going to print this page out and mail it along with my complaint/certified . I will fax, text.email, and send snail mail. I am now threatened with a collection agency, we shall see.
AT&T Yellow Pages is worthless expensive advertising that automatically renews without your consent!
Everyone,
Thank you so much for your posts. I wish I had seen this and met you before AT&T "Solutions" approached me. Since it was with a company with such brand recognition, and I THOUGHT they had told me everything I needed to know, I assumed that, while all business ventures (including advertising) involve some risk, it would be a decent move to take to increase business. Now all I have to show for it is a bill that will exceed $2, 000, no increased business, incompetence regarding my ad and more. Finally, my bill can balloon to hundreds of dollars a month due to their misleading "Pay Per Call" scam. Is there ANYONE who WAS able to get out of this? Please let me know. micahthemagician@yahoo.com. Thank you!
I tried contacting ATT about my account. First of all they have the wrong name and wrong prices on the account and refuse to change it, . I tried to cancel they told me I wasn't allowed. One of the reps told me to not pay and the account would fall off. Mind you this all happened way before they even posted any part of the ad or activated it. It's been about a year and today I received a letter from a collection agency. I really have no idea what to do. This is really wrong though. I also had requested my contract never received it. It was done on voice verification. It doesn't show up on my credit report. I contacted a lawyer for legal advice..hope they get back to me soon.
Same thing happened to me except I DID mail the letter! The rep told me that because it wasn't certified mail it didn't get to the proper department. I've tried with numerous phone calls and now 2 letters to cancel my account. I haven't been in business for almost 2 years now and I'm still getting charged for advertising. Something is really backward here. I have since cancelled all affiliations with AT&T including cell and internet service and will never go back no matter what. This should be considered extortion.
We are having the same issue. Our sales rep will no longer take our phone calls and has not canceled our service. I'm going to send a registered letter to the address provided above. I'm located in WI, but hopefully it will work. I will post back if we have success with it. I am also sending a registered letter to the billing department with documented proof of written cancellation from our sales rep.
We are having similar problems. Our sales agent never, even after repeated requests, sent us a copy of our contract. We have left several messages for AT&T over the past two months and the sales agent hasn't returned our calls. My husband called AT&T customer service yesterday and finally was given an address--not on the 'contact us' link you referenced(surprise, surprise)--to send a very-specifically worded cancellation notice, which must be sent certified. The address, and this may only be for our area, is: AT&T Cancellation Manager 660 Hembree Parkway #120, Roswell, GA 30076. Your cancellation letter must state, according to the rep my husband spoke with yesterday, your name, address, phone number, and that you wish to 'cancel all paid advertising'. We only wanted to downsize our ad, and keep our online listing, but since our rep won't contact us, we will cancel it all.
Ok, yes you are partially correct! Keyword, PARTIALLY! AT&T Real Yellow Pages will automatically renew your contract without your consent. The idea of a business owner is to be cooperative and comunicative within their business. If AT&T can not reach you and get a hold of you to handle your marketing campaign that you have going, are they to cancel your advertising without asking you? Having said this, when you do receive the renewal you do have as ALLMED2 said 14 days to call customer service, certified mail for cancelation which you can get the address if you (google AT&T ADVERTISING SOLUTIONS)... Anyways, I am guessing that you are a business owner that you kept a copy of the signed contract for your records and there is a number on the contract you can call to get a hold of your assigned specialist that handled your account for the previous directory?! Since I was bored, I did the homework for you!
adsolutions.att.com/
expired reward
I signed up for rewards for referrals with ATT. I referred a customer. My referral and I ordered his service on line. His service was turned on 2 days later. I have the nomination date, the registration date but no activation date. I need the activation date to receive my reward. Even though we know when the service was actually activated ATT did not notify me or put the activation date on the referral. When I called ATT inquiring about this, asking why the activation date was not showing they told me to wait 4-6weeks . It takes about that long to process they said. If I didn't receive anything by then that I should then call them back. Well, I received something alright, a message saying my referral has EXPIRED.
How can ATT not know know that the service has been connected? I mean they gave me a registration date(which means he has been given a phone number), so why was I not given an activation date?
I believe it is a scam and I have been ripped off. The person I talked to upon my first inquiry just passed the buck. I was given bogus information because she couldn't could not tell me why there was no activation date even though his service was already activated.
The complaint has been investigated and resolved to the customer’s satisfaction.
YOU ACTUALLY SHOULD OF GOTTEN A FEW EMAILS ABOUT YOUR REFERRALS. Show expired means you not registar your friends info when order or he not put your referral code if you do it after not matter program say before order and then you have 60 days to update their information on your acct
exactly same thing happened with me.
first att agent told me that i made nomination before my refferal service was activated, then i asked to speak with her supervisor who told me that it has expired. but i didnot recieved any email saying that my reward was ready to be redeemed.
i will think twice before making any refferal to att again.
phone line tapped by employee
I have a friend and we would talk on the phone or text each other a various time. We started figuring out that her husband was recieving the text messages and was able to listen in the conversations we were having. He was able to tell her word for word what was being said. We were best friends for a while. I had to end up changing my number and this is all because he is now a manager at att. Being able to talk to someone on the phone should be private unless you have broken the law. Not to have someone listen in on your conversations each time you pick up a phone. Be careful because you cant trust anyone these days.
The complaint has been investigated and resolved to the customer’s satisfaction.
Yes listen to Tired of being Stupid she threatens people on the phone all day long. That because she and Harry Keane have been coning people on the web. Please check out complaint board, [redacted] and laze.net then put in Harry Keane and Perisiion and Becky Purcell. People they have ripped her off have positively identified her as Tired of being stupid so now she is commenting on other people's boards to stop people from suspecting she is Becky Purcell and not just haunting CMALONE post. Pathetic and funny.
worst customer service ever
Let me start by giving you this address for complaints. This is the ONLY way to file a complaint with AT&T. AT&T Recourse Department 308 S. Ackard, Ste 3700 Dallas, TX 75202 Early in January 2010 I contacted AT&T to pay my DSL bill since web-pay never seems to work. After paying the bill, I agreed to talk to someone about U-Verse. The salesman talked me...
Read full review of AT&T and 9 commentsnon refundable fee for service
I signed up for U-verse service and because I do not have perfect credit (it actually isn't bad at all) I was asked for $450. I asked the sales rep how long refund of that money would take after the return of the equipment and she said, "That's not a deposit, that is just for us to give you service. That fee is non-refundable."
So I say, they want me to give them $450 for them to give me service and it is not refundable...what that is is extortion!
The complaint has been investigated and resolved to the customer’s satisfaction.
AT&T KEEPS DOING THE "CREDIT MANAGEMENT FEE" TO KEEP YOUR MONEY... UNETHICAL... PLEASE TAKE MY ADVICE AND DON'T SIGN WITH AT&T... USE COMCAST...
The AT&T, as often stated by them, $449 refundable deposit is something your have to fight for. You must submit written notice of Dispute, written notice for AT&T to pay in advance for arbitration (or pay the $200 yourself) and file a case with the American Arbitration Association.
Snipits of their guidelines are attached.
The same thing happened to me in September 2016 when I called to sign up for service. The salesman who I spoke with gave me absolutely no indication of the "perfect credit rating" requirement that I would soon learn about in a follow up email and of the $449 "credit deposit:" that I would be asked to make to complete my order, based on my so-called "low credit rating". I was tunned by what the agent told me and immediately feared that I was the victim of credit fraud. I then checked my credit score with Experian and learned that my credit score was 700. This may not be a perfect score, but it is certainly not indicative of someone who is a credit risk! I was assured by the second customer service agent that this fee would apply to the first several months of billing and so not to worry. I asked her to repeat what she had said that and was assured once again that I was merely paying up front for service and that the $449 would be applied to the forst 3-4 several bills. Well, imagine my surprise when I logged into my AT&T Uverse account for the first time a week after my service was installed and learned that there was an additional $268 due to cover the $717.33 "New Charges" (of which $449 had been paid and denoted as (CR). Looking back, my mistake was in not canceling right away as soon as I was told that I was a credit risk. That was the red flag that, and I now have serious regrets for signing up with AT&T. I am thinking about canceling my entire package but fear, after reading the previous posts, that I will be told that what I have paid is nonrefundable. What a mess. I have lived in 4 different cities and ordered service from numerous companies over the years and never encountered anything quite like this. I strongly advise others to consider alternative options for their cable provider. AT&T is executing bait and switch tactics, and it will not surprise me if I learn one day in the future that they have faced a class action lawsuit. This is exactly the sort of things companies eventually get sued for!
ATT Uverse salesman WILL LIE TO YOU! They are trianed to lie to make a sale and won't hold back. It is a bait and switch tactic. I also made a security deposit that the ATT salesman said over the phone it was 100% refundable after i cancel my service. 4 years later they say otherwise and refuse to disclose the recordings of the telephone sales setup I made. They are allowed to lie over the phone and will just refer you back to the ATT agreement form that was NEVER sent over the mail! AT&T is a CRONY COMPANY W/ BAIT AND SWITCH TACTICS! They are going to pay in the BILLIONS once a class action lawsuit hits them! IF YOU GUYS WERE NOT SUCH COWARDS YOU WOULD GO TO A LAWYERS OFFICE AND THEY WILL BE HUNGRY FOR THIS CASE!
I was told this $449 deposit would be refund after 1 year usage. Right now they told me it cannot be refunded! I don't know if anyone get the response from ATT how to get back this amount of money.
We were going to switch to U Verse since our cable company is dropping some of our favorite channels. My husband called to set things up and was told that there was a $499 non refundable deposit because of his "poor credit rating". His credit rating is WELL OVER 700! How is that poor?! We can qualify to buy another house or for numerous credit cards or loans but his credit isn't good enough for ATT...what a scam! We own our house outright, both cars are completely paid for, we have 1 credit card that is far from maxed out and we haven't had any late payments on any of our bills in years but according to the U Verse people we are a credit risk! I think they are using this story with people just to extort a ridiculous amount of money from people and after reading the numerous Consumer Reports complaints from all over the country about their service, tech support and billing practices I am glad we didn't get their service!
Renlonc and all,
I hear you brothers...myself (Canadian) recently relocated to Houston, TX for a high paying job in the energy sector. We bought a house, and the previous owners left their U-verse receivers & remotes so we could quickly restore service in our name.
Same story with the non-refundable $450 fee due to a lack of credit history in the US. Needless to say, we returned the U-verse equipment to the previous owners and have gone ahead with Comcast. We are very fiscally responsible with excellent credit in Canada, which made this experience all the more insulting. Unfortunately the US system is built around credit, and in the eyes of AT&T we are degenerates who cannot be trusted and need to pay more. Guilty until proven innocent.
This whole situation smacks of discrimination, and I'd be very interested in hearing from the ACLU or law students on this issue - one of my motivations for posting. Charging a large deposit to persons with an unknown or poor credit is one thing...physically charging more a service is an entirely different matter.
In the meantime, I encourage other expats to vote with their feet and head to the competition (Comcast).
The experience was
Same situation for me. Just came here from Australia so I doin't have any U.S. credit history. Only after receiving the first bill do I find out that it is non-refundable. Electricity and gas have both taken a credit fee but it is refundable after a year of on-time payments. I personally can understand a refundable credit fee and was happy to pay those. I assumed that my At&t $250 credit fee was refundable. I've since confirmed it is not. That fee is nothing more than a ripoff! Leaves a very nasty taste in the mouth. I hate being robbed but being a realist, I'll assume I can do nothing about it!
I am facing similiar fee. I have went as far as asking if I could pay for the entire contract in advance. The answer was yes but the fee still applies.. I am tempted to try to get this into litigation as if they are being paid in full for the contract there is no credit being offered.
Just had the same thing explained to me by ATT Uverse. Not only would I not receive the 150.00 reward points card, I would have to pay a $450.00 NON-REFUNDABLE Fee due to my credit report. I understand deposits, but to charge a person more for a service simply beacuse there credit is not up to par is DISCRIMINATION. I also have 2 land line accounts and my wireless through ATT, but not much longer. I will be filing a formal complaint with the state and any other agency this pertains to. Who knows, maybe a news network might fined this to be an interesting story?
service failur, cheating, customer support
I signed up contract for fast internet (Elite 7Mbps) starting on October 29, 2009
They checked my area and they said I’m gonna have it (I was not interested to have slow connection)
On October 29 was no DSL signal so I called support. Technician came next few days, checked outside box, fixed it but he said that the most speed I can get is 3.8 Mbps. So I finally get connection in the beginning of November
Next 4 weeks I had nothing else but trouble. Speed was slowing down and I had to
restart my modem, router and computer at least 20 times a day to restore internet connection.
DSL signal disappeared forever around December 1st. I was so busy so I didn’t have a time to hang on the phone for hours to get support and I used internet at my work but it really screwed me up with my projects. Finally around December 15th I called tech support and they made some test on line. They told me that there is an issue with connection, gave me a ticket number for technician who came next 3 days around 11am
He checked everything inside; line, wires, even different modem and figured out that the problem is outside. He worked outside more than 30 minutes, came back and said that I’m not going to have fast internet connection, and then he left.
Internet was working just for 1 hour after he left and DSL signal disappeared again.
So I called next few day support again, they made another test and technician on line
said that I’m not gonna have the internet AT ALL! because of to long distance.
I told him that I have then to discontinue the service. He directed me to the billing department to cancel the service.
Person who pickup the phone seemed to me didn’t listen what was talking about and transferred me to another technical support line. Technician said that they have to make another test so they transferred me again to ANOTHER! technical support place. I was waiting on my phone for a long time, and then finally I get disconnected.
Nobody called me back (and they had my cell number), nobody was apologizing, and I was waiting that day on the phone for 3 hours!
I don’t have the internet until today (from December 1st)
My cell phone bill increased to $150 instead of 75 because I was over the limit to talk to them. My son lost already $12 because he signed up for special membership on line for his Xbox and couldn’t use
They sending to me increasing bills for fast internet connection since the time I signup from November 1st (including the modem they sold to me) total of almost $260
I own them only 1 month of medium speed internet. Means $25 plus their apologized!
I’m not gonna pay anything else because they failed. Charging me for the service failure is nothing else like criminal case trying to cheat the customer for money they didn’t earn!
If they do not fix this problem immediately next contact with them will be made by my lawyer.
Worse service and customer support I ever seen. I’m not gonna deal with this company as long as I live. And I going to tell everybody I know do not deal with these cheaters.
ATT DSL service suppose to be legally close or at least reviewed by the government
The complaint has been investigated and resolved to the customer’s satisfaction.
Sue them.
unfair charge
AT&T charged me $85 for a repair service call that I did not schedule. I was having trouble with noise on the line, spontaneous disconnections and people getting a "number disconnected" recording when they called me. I called the AT&T repair line from my cell to report the problem. I get trouble on the line occasionally when they are working on lines in the neighborhood. Well, the problem resolved itself in a couple of hours. Three days later, when I was out of town, an AT&T repairman showed up at my house without an appointment and left a bill on my door saying that my line was OK and that I was going to be charged $85. When I called to contest the charge, they said it was a legimate charge and that I would have to pay.
The complaint has been investigated and resolved to the customer’s satisfaction.
i called to get internet services for 15 dollors cause thats whatthe comercials showed so i called and the lady i spoke with said i woul only be able to get the internet for 15 dollors if i got the bundle of internet and phone and i wasnt that interested cause i only wanted internet and she said that they have a special that was unlimited international and local calling for $35.00 and internet for 15.00 so i agreed to it then i was back and forth because she didnt place the order then they charged me 100.00 for phone jack instilation and 85.00 for wireless router then i get a call yesterday from their fraud managment saying that i was placing international calls without the international plan and they now are charging me $1000.00 unbelivable
insurance scam
I have been an AT&T customer for about two years. I was charged 4.99 a month for equipment insurance. When I reported my phone stolen, I was told that I had insurance and could have it replaced. Since my original phone was a Motorola V3, I was told that model was no longer being produced and was recommended a Sony Ericsson model W518a. This is one of their free give away phones for which I had to pay $50 because of the $50 deductible. I paid $59.88 a year insurance premium for two years and still had to pay for a phone. Immediately after talking with the representative, I found the phone on the internet and saw that it was not what I wanted. I definitely would not spend $50 dollars for this phone and decided to cancel the transaction. I figured if I was going to spend that much money, then I should at least get what I wanted for the price that I wanted by shopping around, but was told that the transaction was final. So now I have a phone that I didn’t want and paid too much for.
Also, I added a line to my account and selected a free phone. However, going through the online menus, I didn’t notice if I had an opportunity to change my shipping address. I live in a big building and never have things shipped there because experience tells me that all packages get stolen. So I called AT&T (immediately after making the transaction) to have the shipping address changed to my place of employment. They told me that it was impossible to change the address once the transaction is made. So what do I do now, loose a day off work waiting for the package to come? That would cost me a days wagers waiting for a free phone because AT&T can’t make a simple change that any other business can accomplish very easily. So, I will attempt to have a neighbor look out for the phone (which never worked in the past) which tells me that I’ll have to buy one anyway.
Thanks AT&T for your lack of versatility.
I canceled my land line and was promised (because I have three other AT&T services) that my "bundle" would not be compromised. It was. I was told after I received a 2-month bill from DISH Network, that I had, in essence, started my 2 year contract all over again! This is ludicrous as I did not give permission, nor was I aware of this! That along with having to pre-pay two months forward for this service is absolutely NOT acceptable.
I can hardly wait to get rid of DISH Network! AT&T was also not honest with me as far as billing and bundling. Shameful business practices!
Misleading sales tactics
Whatch out for the deceptive sales tactics from the att reps. I was not the only person I know who was told by their lying sales people that yp connect is not a pay-per-click internet advertising program. It is. Bottomline, their sketchy sales reps will tell you anything you want to hear in order to sign up. Beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
Called me up saying I had a contract with them. I don't, and that I owe them $500 for last year.
Tampering with the internet service, I pay for my internet no-one should be interfering with it. Need a full scale investigation about this matter. FCC.
Att is doing things that are unethical towards customers, the fcc should shut them down.
Hi Fred! We are so sorry to hear of a negative experience with YP; we sincerely care about our customers and will be contacting you shortly. Please feel free to contact us at ypexec@yp.com if you have any additional questions or concerns. Kindest Regards, YP
My name is Fred Fanning and I am the owner of an insurance agency called The Cambridge Group located in Denver, Colorado. Several Years ago, I signed a contract of over $900.00 per month to advertise with Yp connect program. After approximately 10 months into the program complained to the YP sales representative that nearly half of the leads were out of my sales area. The sales rep said she would cancel my contract and would provide me with a number of free leads if I would sign another one year contract. The bottom line is not only did I not receive any free leads but the leads list for 2015 comprised of 199 leads of which 99 were out of my area and mostly in other states. Most of the leads supplied by Yp claimed to have not contacted Yp. I have been threatened with a lawsuit by Yp for not fulfilling my contract. I have demanded all of my money back from YP. All statements I've made can be verified. For any additional details please feel free to call me at 303.777.0313.
I signed up with "YP Connect" and was promised 25 phone calls per month. Its been 3 weeks and I've received 1 phone call. My ads have not been displaying on Google or Bing. How can I receive any calls when the ad does not show? I can't! This is a PPC campaign period. The sales reps promised me 25 calls per month and promised me a percentage refund each month if I received less. I asked the sales rep why I'm not receiving any calls and he said "It takes a couple months to ramp up". I run my own very successful google adwords campaign independant of YP Connect. There is no "ramp up time" for a PPC campaign. The sales reps at YP connect are scammers, liars and cheats.
If you want to join a class action lawsuit, please email me at ypconnectscams@gmail.com
YP Connect is a scam and the sales reps engage in unfair trade practices.
YP Connect reps have absolutely NO IDEA what they are doing. They started a PPC program that directly competed with another program we were already running which basically meant we were competing against ourselves and drove the cost up for both programs. They also targeted the ads nationally and not in the local service area that we cover. These were all problems but the real problem was the lack of results the program delivered. With an investment of over $4, 000 per month, we got very few phone calls (most of whom where sales people trying to sell us their services) and the clicks were so few to even hit the radar. They agreed the response rate was "not typical of their performance" and gave a credit, but would not release the contract. Even at the reduced rate, the program is not producing what it should. DO NOT ADVERTISE WITH THEM. DO NOT TRUST THEM. STAY AWAY - STAY VERY FAR AWAY!
pathetic attempt at promoting a product that no sales rep was prepared for nor educated on the product well enough to sell it.
YP Connect. I have been in business for 27 years, I own and operate Action Locksmith Inc in Michigan. I have been advertising with AT&T for approximately 23 years. I will admit, while advertising was book only, AT&T did well but, fiercely kept competition at bay. When other publications started pushing back with amazing rates, AT&T snubbed their nose and continued to increase advertising cost. The marketing group of AT&T Yellow Pages books were so crafty they continually came out with "new" products (ad styles and placements) by placing the proverbial carrot in front of our faces...In other words, dollars spent on the ad translated in placement in the book over seniority or size of ad. Pure greed. I became friends with every sales rep I had (they got changed annually so a bond could not be made and they would not feel "sorry" for up selling you) I usually never had the same rep for two years. Reps would drive up in the latest autos out and the sharpest clothing money could buy. Why? They were making $60K in the 90's some over $100K from commission on up-selling the ad. If they could up-sell you the following year they made more commission. As time went on the marketing team had to come up with fresh ideas on how to create a product that they could sell for more and how to show the advertisers why the increase in cost. It was a captured market that was practically impenetrable. "there will only be two of these ads per heading". "That's why it cost $1400.00 per month". This tactic became a joke. Then time went by and we get the "hey great news, we now have three of these ads per heading". Then following years, " great news! The books (were North Woodward, North Oakland and I believe one other for my areas of service). Were splitting the books up. Now you will be able to fine tune your targeted areas. Bull sh.t! Now we will be paying for areas that we need to service because you divided main high end market areas that you know we need. You also created books that contain areas we really need, yet incorporated areas that we don't service. So, what this means is that if you want to get customers from location A & B (that was together before) you will have to pay for two zones. But, customers in A also encompasses areas that you don't want/or service. Now your customer radius has gone beyond what would be a profitable service call. Bottom line, your "forced" to pay extra to continue to get the same coverage as two to three books used to and pay for five for the same and get way more out of your normal service areas.
Now comes the internet advertising, came in slow and poorly advertised that it was coming for the public to use. I was confused and bamboozled by the reps adaptation of ill pretend to know what I'm talking about and just sell it. I took it hook, line, and sinker. Again the craftiness of the marketing crew shone through. Dollars equaled ad placement. Pay per clicks were drawn from your bank. AT&T reps had programs and a specific dollar amount was set aside for your pay per clicks. I didn't know this at the time and didn't know how it all worked. Nor did the rep. I told her that I wanted to be number one when a person would do a search for a Locksmith. She told me that it works on a "point" system. You need points to get higher on the page. "points" is another word for "dollars". The more points you have the more money you spend. It gets better. One year my rep tells me, " A new product is out and you can get it, cost 90 "points" per month. It is a real cool icon that will be placed in your ad and when a customer clicks on it they will hear your message". "One catch, it is available in the South but not here yet..Don't worry, you can still pay for it to get the extra "points" so you can stay on top but it wont actually be working. When it comes to Michigan we will let you know". Sign me up!
I will continue my post soon. Questions please send to actionlocksmithinc.com or thelocksmith66@aol.com There is much more.
MY OPINION, is that the salespeople on here are misleading people on several points. I discussed "Early Up", and sales reps have no real idea of what goes on in management, they have never been in a managers "board out" meeting, or seen what I've seen. Management views delayed start dates as months of "lost revenue". The ramifications of "Early Up" are the opposite of "Early Up Exception" NOTE the word EXCEPTION, which infers that normally there is no delay on billing. YES, an early up exception exists but it is not automatic and requires (or did) approval of a more senior manager.
As for the SEO comments, there is no need to "change a site" every time an algorithm changes. Additionally, a LOT of SEO work is done off-page. Good SEO companies do not fear algorithm changes. Again, salespeople are talking about something they don't understand (SEO). Strategic SEO work, with white-hat tactics, is impossible to beat. And I assure you that the YP fulfillment group is measured on how much work they do in a short amount of time. SEO companies will take the necessary time to do thorough research, create custom solutions and truly service the client. The YP environment stifles creativity in order to affect process consistency (think of a centralized from of government).
The bottom line push has been "sell the biggest program you can, and get the billing started as soon as possible". It's safe to say that as a general rule, YP salespeople have never owned or managed a business and don't really understand the numbers. Professional internet marketing companies run circles around YP advertising. I challenge the YP salespeople to find a professional internet marketing company with even half as many bad reviews as are posted here about YP programs, and then post the name of the company.
As everyone else I have the same issues with YP-connect. Stupid me! I started a program 2 years ago. 1st year was full of complaints of not being effective AT ALL! I was constantly on the phone trying to get it working better. It got alittle better but never enough to pay for the cost associated. Come renewal I was determined I would NOT re-up! The salesman came in 4 times two of them with an internet specialist (right!). They said I needed to expand my budget for it to work like it needs to be. So stupid me RE-UPED for more money only to get the same sorry service. About 1 month ago a different salesman came in with the same ole story. He guarenteed better resutls. So I said fine give me an out in 3 months if it does not perform and I will re-up. The answer was NO! If they will not let you out after 3 months if its not working it only tells me ONE thing. They are NOT confident in their produst so you DEFINTELY should NOT be either! Spend you marketing money elsewhere you will not be sorry!
rebate / customer service
I purchased a cellphone from AT&T online in Feb. 2008 and part of the promotion was for a $75.00 rebate. When I received the phone I requested to have the phone number changed, needless to say they left both accounts open and tried to charge me for both phone numbers on one phone. Impossible! A month later I noticed the rebate was not credited to my account so when I called customer service they then informed me that I needed to call and request for the rebate form. Two months went by and no rebate along with a collection notice for the initial account that should have been closed. When I disputed the charges along with copies of statements along with names and dates of personnel I spoke with still no response. Months went by and when I telephone AT&T of course no record of the documentation I forwarded along with the dispute. The excuse for no rebate was then they needed a forwarding address. A year later I called to see if the address was still on file and they told me they could not give me something back from 2008 and monies that i did not give them. Not Reputable Company At All! It's just a matter of time before other cellular companies put them out of business or a FAT Class Action Lawsuit will force them out of business. And I Can't Wait To See It. Right is Right and Wrong is Wrong.
The complaint has been investigated and resolved to the customer’s satisfaction.
i was texted a week before the holidays and it said my rebate should be received shortly. i never got it. where is my rebate!
i cheryl champagen purchased a new phone months ago and i have not received my rebate. your promt attention to this matter would be -mail appreciated. the number is [protected]. my address is 1027 j tommy lane/ breaux bridge, la. 70517 my e=mail address is cheryl blanchard 31 @yahoo.com
phone service
I want to move my two phone lines, internet service and bundle my television, so att uverse sounded like a reasonable alternative. Think again.
Att does not have the ability to move two phone lines on two different bills on to one service. That’s the new att, so tied up in bureaucratic garbage that they can’t seem to serve the needs of their clients.
I have made several phone calls and received several different answers over a period of three weeks, placed two orders and one on the internet and they still can’t get it installed. It is amazing that with so many people out of work in the united states that a company named american telephone and telegraph (Att) would rely so heavily on worker in india. I get calls at night and in the morning from india telling me they can’t get the service installed.
Management at this company is out to lunch and doesn’t give a damm about its customers. When this company fails I will not feel sorry for it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Att Uverse is the WORST thing I ever tried to do! Customer service is terrible! At installation...could not connect my phone line...but promised it would be on Monday...STILL NO Phone...Tuesday call...get the run around and one CUSTOMER SERVICE person cancelled my account because he wanted to with NO HELP! SO to get it up and going again...well that has not happen! I have spent the 4 hours on the phone trying to get a this all straight...NO ONE KNOWS ANYTHING...Sales...Tech support...passing the buck!Unbelieveable...back to Time Warner...they at least DO NOT Pass the buck for 4 hours! As I am sitting NOW so far another 41 minutes...just leaving the goods on the porch...they can come get it! DO NOT GET ATT UVERSE! WORSE CUSTOMER SERVICE EVER!
AT&T Reviews 0
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About AT&T
One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.
In addition to its internet and wireless services, AT&T also offers a range of entertainment options. This includes its DirecTV satellite television service, which provides access to hundreds of channels and on-demand content. AT&T also offers streaming services through its AT&T TV and HBO Max platforms, which allow customers to access a wide range of movies, TV shows, and other content.
Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.
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AT&T emailsattcustomercare@att.com100%Confidence score: 100%Support
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AT&T address575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024
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