AT&T’s earns a 2.2-star rating from 2170 reviews, showing that the majority of telecommunications consumers are somewhat dissatisfied with service and connectivity.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
service failur, cheating, customer support
I signed up contract for fast internet (Elite 7Mbps) starting on October 29, 2009
They checked my area and they said I’m gonna have it (I was not interested to have slow connection)
On October 29 was no DSL signal so I called support. Technician came next few days, checked outside box, fixed it but he said that the most speed I can get is 3.8 Mbps. So I finally get connection in the beginning of November
Next 4 weeks I had nothing else but trouble. Speed was slowing down and I had to
restart my modem, router and computer at least 20 times a day to restore internet connection.
DSL signal disappeared forever around December 1st. I was so busy so I didn’t have a time to hang on the phone for hours to get support and I used internet at my work but it really screwed me up with my projects. Finally around December 15th I called tech support and they made some test on line. They told me that there is an issue with connection, gave me a ticket number for technician who came next 3 days around 11am
He checked everything inside; line, wires, even different modem and figured out that the problem is outside. He worked outside more than 30 minutes, came back and said that I’m not going to have fast internet connection, and then he left.
Internet was working just for 1 hour after he left and DSL signal disappeared again.
So I called next few day support again, they made another test and technician on line
said that I’m not gonna have the internet AT ALL! because of to long distance.
I told him that I have then to discontinue the service. He directed me to the billing department to cancel the service.
Person who pickup the phone seemed to me didn’t listen what was talking about and transferred me to another technical support line. Technician said that they have to make another test so they transferred me again to ANOTHER! technical support place. I was waiting on my phone for a long time, and then finally I get disconnected.
Nobody called me back (and they had my cell number), nobody was apologizing, and I was waiting that day on the phone for 3 hours!
I don’t have the internet until today (from December 1st)
My cell phone bill increased to $150 instead of 75 because I was over the limit to talk to them. My son lost already $12 because he signed up for special membership on line for his Xbox and couldn’t use
They sending to me increasing bills for fast internet connection since the time I signup from November 1st (including the modem they sold to me) total of almost $260
I own them only 1 month of medium speed internet. Means $25 plus their apologized!
I’m not gonna pay anything else because they failed. Charging me for the service failure is nothing else like criminal case trying to cheat the customer for money they didn’t earn!
If they do not fix this problem immediately next contact with them will be made by my lawyer.
Worse service and customer support I ever seen. I’m not gonna deal with this company as long as I live. And I going to tell everybody I know do not deal with these cheaters.
ATT DSL service suppose to be legally close or at least reviewed by the government
The complaint has been investigated and resolved to the customer’s satisfaction.
unfair charge
AT&T charged me $85 for a repair service call that I did not schedule. I was having trouble with noise on the line, spontaneous disconnections and people getting a "number disconnected" recording when they called me. I called the AT&T repair line from my cell to report the problem. I get trouble on the line occasionally when they are working on lines in the neighborhood. Well, the problem resolved itself in a couple of hours. Three days later, when I was out of town, an AT&T repairman showed up at my house without an appointment and left a bill on my door saying that my line was OK and that I was going to be charged $85. When I called to contest the charge, they said it was a legimate charge and that I would have to pay.
The complaint has been investigated and resolved to the customer’s satisfaction.
i called to get internet services for 15 dollors cause thats whatthe comercials showed so i called and the lady i spoke with said i woul only be able to get the internet for 15 dollors if i got the bundle of internet and phone and i wasnt that interested cause i only wanted internet and she said that they have a special that was unlimited international and local calling for $35.00 and internet for 15.00 so i agreed to it then i was back and forth because she didnt place the order then they charged me 100.00 for phone jack instilation and 85.00 for wireless router then i get a call yesterday from their fraud managment saying that i was placing international calls without the international plan and they now are charging me $1000.00 unbelivable
insurance scam
I have been an AT&T customer for about two years. I was charged 4.99 a month for equipment insurance. When I reported my phone stolen, I was told that I had insurance and could have it replaced. Since my original phone was a Motorola V3, I was told that model was no longer being produced and was recommended a Sony Ericsson model W518a. This is one of their free give away phones for which I had to pay $50 because of the $50 deductible. I paid $59.88 a year insurance premium for two years and still had to pay for a phone. Immediately after talking with the representative, I found the phone on the internet and saw that it was not what I wanted. I definitely would not spend $50 dollars for this phone and decided to cancel the transaction. I figured if I was going to spend that much money, then I should at least get what I wanted for the price that I wanted by shopping around, but was told that the transaction was final. So now I have a phone that I didn’t want and paid too much for.
Also, I added a line to my account and selected a free phone. However, going through the online menus, I didn’t notice if I had an opportunity to change my shipping address. I live in a big building and never have things shipped there because experience tells me that all packages get stolen. So I called AT&T (immediately after making the transaction) to have the shipping address changed to my place of employment. They told me that it was impossible to change the address once the transaction is made. So what do I do now, loose a day off work waiting for the package to come? That would cost me a days wagers waiting for a free phone because AT&T can’t make a simple change that any other business can accomplish very easily. So, I will attempt to have a neighbor look out for the phone (which never worked in the past) which tells me that I’ll have to buy one anyway.
Thanks AT&T for your lack of versatility.
I canceled my land line and was promised (because I have three other AT&T services) that my "bundle" would not be compromised. It was. I was told after I received a 2-month bill from DISH Network, that I had, in essence, started my 2 year contract all over again! This is ludicrous as I did not give permission, nor was I aware of this! That along with having to pre-pay two months forward for this service is absolutely NOT acceptable.
I can hardly wait to get rid of DISH Network! AT&T was also not honest with me as far as billing and bundling. Shameful business practices!
Misleading sales tactics
Whatch out for the deceptive sales tactics from the att reps. I was not the only person I know who was told by their lying sales people that yp connect is not a pay-per-click internet advertising program. It is. Bottomline, their sketchy sales reps will tell you anything you want to hear in order to sign up. Beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
Called me up saying I had a contract with them. I don't, and that I owe them $500 for last year.
Tampering with the internet service, I pay for my internet no-one should be interfering with it. Need a full scale investigation about this matter. FCC.
Att is doing things that are unethical towards customers, the fcc should shut them down.
Hi Fred! We are so sorry to hear of a negative experience with YP; we sincerely care about our customers and will be contacting you shortly. Please feel free to contact us at ypexec@yp.com if you have any additional questions or concerns. Kindest Regards, YP
My name is Fred Fanning and I am the owner of an insurance agency called The Cambridge Group located in Denver, Colorado. Several Years ago, I signed a contract of over $900.00 per month to advertise with Yp connect program. After approximately 10 months into the program complained to the YP sales representative that nearly half of the leads were out of my sales area. The sales rep said she would cancel my contract and would provide me with a number of free leads if I would sign another one year contract. The bottom line is not only did I not receive any free leads but the leads list for 2015 comprised of 199 leads of which 99 were out of my area and mostly in other states. Most of the leads supplied by Yp claimed to have not contacted Yp. I have been threatened with a lawsuit by Yp for not fulfilling my contract. I have demanded all of my money back from YP. All statements I've made can be verified. For any additional details please feel free to call me at 303.777.0313.
I signed up with "YP Connect" and was promised 25 phone calls per month. Its been 3 weeks and I've received 1 phone call. My ads have not been displaying on Google or Bing. How can I receive any calls when the ad does not show? I can't! This is a PPC campaign period. The sales reps promised me 25 calls per month and promised me a percentage refund each month if I received less. I asked the sales rep why I'm not receiving any calls and he said "It takes a couple months to ramp up". I run my own very successful google adwords campaign independant of YP Connect. There is no "ramp up time" for a PPC campaign. The sales reps at YP connect are scammers, liars and cheats.
If you want to join a class action lawsuit, please email me at ypconnectscams@gmail.com
YP Connect is a scam and the sales reps engage in unfair trade practices.
YP Connect reps have absolutely NO IDEA what they are doing. They started a PPC program that directly competed with another program we were already running which basically meant we were competing against ourselves and drove the cost up for both programs. They also targeted the ads nationally and not in the local service area that we cover. These were all problems but the real problem was the lack of results the program delivered. With an investment of over $4, 000 per month, we got very few phone calls (most of whom where sales people trying to sell us their services) and the clicks were so few to even hit the radar. They agreed the response rate was "not typical of their performance" and gave a credit, but would not release the contract. Even at the reduced rate, the program is not producing what it should. DO NOT ADVERTISE WITH THEM. DO NOT TRUST THEM. STAY AWAY - STAY VERY FAR AWAY!
pathetic attempt at promoting a product that no sales rep was prepared for nor educated on the product well enough to sell it.
YP Connect. I have been in business for 27 years, I own and operate Action Locksmith Inc in Michigan. I have been advertising with AT&T for approximately 23 years. I will admit, while advertising was book only, AT&T did well but, fiercely kept competition at bay. When other publications started pushing back with amazing rates, AT&T snubbed their nose and continued to increase advertising cost. The marketing group of AT&T Yellow Pages books were so crafty they continually came out with "new" products (ad styles and placements) by placing the proverbial carrot in front of our faces...In other words, dollars spent on the ad translated in placement in the book over seniority or size of ad. Pure greed. I became friends with every sales rep I had (they got changed annually so a bond could not be made and they would not feel "sorry" for up selling you) I usually never had the same rep for two years. Reps would drive up in the latest autos out and the sharpest clothing money could buy. Why? They were making $60K in the 90's some over $100K from commission on up-selling the ad. If they could up-sell you the following year they made more commission. As time went on the marketing team had to come up with fresh ideas on how to create a product that they could sell for more and how to show the advertisers why the increase in cost. It was a captured market that was practically impenetrable. "there will only be two of these ads per heading". "That's why it cost $1400.00 per month". This tactic became a joke. Then time went by and we get the "hey great news, we now have three of these ads per heading". Then following years, " great news! The books (were North Woodward, North Oakland and I believe one other for my areas of service). Were splitting the books up. Now you will be able to fine tune your targeted areas. Bull sh.t! Now we will be paying for areas that we need to service because you divided main high end market areas that you know we need. You also created books that contain areas we really need, yet incorporated areas that we don't service. So, what this means is that if you want to get customers from location A & B (that was together before) you will have to pay for two zones. But, customers in A also encompasses areas that you don't want/or service. Now your customer radius has gone beyond what would be a profitable service call. Bottom line, your "forced" to pay extra to continue to get the same coverage as two to three books used to and pay for five for the same and get way more out of your normal service areas.
Now comes the internet advertising, came in slow and poorly advertised that it was coming for the public to use. I was confused and bamboozled by the reps adaptation of ill pretend to know what I'm talking about and just sell it. I took it hook, line, and sinker. Again the craftiness of the marketing crew shone through. Dollars equaled ad placement. Pay per clicks were drawn from your bank. AT&T reps had programs and a specific dollar amount was set aside for your pay per clicks. I didn't know this at the time and didn't know how it all worked. Nor did the rep. I told her that I wanted to be number one when a person would do a search for a Locksmith. She told me that it works on a "point" system. You need points to get higher on the page. "points" is another word for "dollars". The more points you have the more money you spend. It gets better. One year my rep tells me, " A new product is out and you can get it, cost 90 "points" per month. It is a real cool icon that will be placed in your ad and when a customer clicks on it they will hear your message". "One catch, it is available in the South but not here yet..Don't worry, you can still pay for it to get the extra "points" so you can stay on top but it wont actually be working. When it comes to Michigan we will let you know". Sign me up!
I will continue my post soon. Questions please send to actionlocksmithinc.com or thelocksmith66@aol.com There is much more.
MY OPINION, is that the salespeople on here are misleading people on several points. I discussed "Early Up", and sales reps have no real idea of what goes on in management, they have never been in a managers "board out" meeting, or seen what I've seen. Management views delayed start dates as months of "lost revenue". The ramifications of "Early Up" are the opposite of "Early Up Exception" NOTE the word EXCEPTION, which infers that normally there is no delay on billing. YES, an early up exception exists but it is not automatic and requires (or did) approval of a more senior manager.
As for the SEO comments, there is no need to "change a site" every time an algorithm changes. Additionally, a LOT of SEO work is done off-page. Good SEO companies do not fear algorithm changes. Again, salespeople are talking about something they don't understand (SEO). Strategic SEO work, with white-hat tactics, is impossible to beat. And I assure you that the YP fulfillment group is measured on how much work they do in a short amount of time. SEO companies will take the necessary time to do thorough research, create custom solutions and truly service the client. The YP environment stifles creativity in order to affect process consistency (think of a centralized from of government).
The bottom line push has been "sell the biggest program you can, and get the billing started as soon as possible". It's safe to say that as a general rule, YP salespeople have never owned or managed a business and don't really understand the numbers. Professional internet marketing companies run circles around YP advertising. I challenge the YP salespeople to find a professional internet marketing company with even half as many bad reviews as are posted here about YP programs, and then post the name of the company.
As everyone else I have the same issues with YP-connect. Stupid me! I started a program 2 years ago. 1st year was full of complaints of not being effective AT ALL! I was constantly on the phone trying to get it working better. It got alittle better but never enough to pay for the cost associated. Come renewal I was determined I would NOT re-up! The salesman came in 4 times two of them with an internet specialist (right!). They said I needed to expand my budget for it to work like it needs to be. So stupid me RE-UPED for more money only to get the same sorry service. About 1 month ago a different salesman came in with the same ole story. He guarenteed better resutls. So I said fine give me an out in 3 months if it does not perform and I will re-up. The answer was NO! If they will not let you out after 3 months if its not working it only tells me ONE thing. They are NOT confident in their produst so you DEFINTELY should NOT be either! Spend you marketing money elsewhere you will not be sorry!
rebate / customer service
I purchased a cellphone from AT&T online in Feb. 2008 and part of the promotion was for a $75.00 rebate. When I received the phone I requested to have the phone number changed, needless to say they left both accounts open and tried to charge me for both phone numbers on one phone. Impossible! A month later I noticed the rebate was not credited to my account so when I called customer service they then informed me that I needed to call and request for the rebate form. Two months went by and no rebate along with a collection notice for the initial account that should have been closed. When I disputed the charges along with copies of statements along with names and dates of personnel I spoke with still no response. Months went by and when I telephone AT&T of course no record of the documentation I forwarded along with the dispute. The excuse for no rebate was then they needed a forwarding address. A year later I called to see if the address was still on file and they told me they could not give me something back from 2008 and monies that i did not give them. Not Reputable Company At All! It's just a matter of time before other cellular companies put them out of business or a FAT Class Action Lawsuit will force them out of business. And I Can't Wait To See It. Right is Right and Wrong is Wrong.
The complaint has been investigated and resolved to the customer’s satisfaction.
i was texted a week before the holidays and it said my rebate should be received shortly. i never got it. where is my rebate!
i cheryl champagen purchased a new phone months ago and i have not received my rebate. your promt attention to this matter would be -mail appreciated. the number is [protected]. my address is 1027 j tommy lane/ breaux bridge, la. 70517 my e=mail address is cheryl blanchard 31 @yahoo.com
phone service
I want to move my two phone lines, internet service and bundle my television, so att uverse sounded like a reasonable alternative. Think again.
Att does not have the ability to move two phone lines on two different bills on to one service. That’s the new att, so tied up in bureaucratic garbage that they can’t seem to serve the needs of their clients.
I have made several phone calls and received several different answers over a period of three weeks, placed two orders and one on the internet and they still can’t get it installed. It is amazing that with so many people out of work in the united states that a company named american telephone and telegraph (Att) would rely so heavily on worker in india. I get calls at night and in the morning from india telling me they can’t get the service installed.
Management at this company is out to lunch and doesn’t give a damm about its customers. When this company fails I will not feel sorry for it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Att Uverse is the WORST thing I ever tried to do! Customer service is terrible! At installation...could not connect my phone line...but promised it would be on Monday...STILL NO Phone...Tuesday call...get the run around and one CUSTOMER SERVICE person cancelled my account because he wanted to with NO HELP! SO to get it up and going again...well that has not happen! I have spent the 4 hours on the phone trying to get a this all straight...NO ONE KNOWS ANYTHING...Sales...Tech support...passing the buck!Unbelieveable...back to Time Warner...they at least DO NOT Pass the buck for 4 hours! As I am sitting NOW so far another 41 minutes...just leaving the goods on the porch...they can come get it! DO NOT GET ATT UVERSE! WORSE CUSTOMER SERVICE EVER!
about over amount due
I have complained to the company about not being able to pay more then the amonut due. The online service & automated service will not let you pay more then amount due on bill.
I would like to know why?
I always have to talk to someone at the company to get my bill paid. It is a great inconvence for me to sit and wait for an operator just to pay my bill.
I do this incase I have an emergence and cant pay sometime.
Could you please let me know if you can pass this on to someone and have them change the programe in there system a bit to accept more then amount due.
Thank you
William H. Waldron
361 Smallwood av.
Ft. Pierce, FL
34982
The complaint has been investigated and resolved to the customer’s satisfaction.
We initially started our two year, two cell phone service with Cingular and never had a problem. Cingular was bought by AT&T. Then all the problems started September 2008 when we moved from Virginia to Rhode Island. Our original two year obligation had ended April 2008. I called and wrote and stopped service October 2008 and they continued billing me. I called and wrote and stopped service in November and December 2008 and they continued billing me. We didn't even use the cell phones and I explained that to them. I just had to stop payments in January 2009. They finally cancelled my service after non payment, but kept billing me. Finally, a collection agency contacted me and I made the final January 2009 payment. That is four months of payments at $ 185.00 for non-service, which is a total of $740. I am very upset and sent my entire package to the BBB. I can provide all documentation. They are a bunch of crooks and lie to the customers. Don't use AT&T!
unauthorized changes
After having an account with AT&T for the phone # [protected] for 9 months, we were faced with a BAD situation. The person who had the number over 15 months age was able to call AT&T and hijack the number.(Note, the person is a family member, but not authorized on our account)So, after 9 months of paying for services, without warning, our account was CLOSED, INSTALLATION THAT WAS SCHEDULED WAS CANCELLED, AND AT&T DID NOT EVEN NOTIFY US!When I called to get an explanation, I was told that they could not discuss the account with me. I could not believe how they blew me off. They have cost me thousands of dollars (sign, business cards, and flyers) not to mention confusing the public. How irresponsible!
The complaint has been investigated and resolved to the customer’s satisfaction.
For some unknown reason I am being charged for Ringtones of which my phone does not have. On my bill I was charged $44.96 for "Total Mobile Purchases and Downloads". Now while I did call AT&T and supposedly my bill was adjusted. However this is not fact as of yet.
Secondly AT&T charged me for replacing a defective cell phone of which was under warranty $171.15 calling it "Equipment and Accessories". I went to an AT&T phone outlet and the self same cell phone was being sold for $29.95. I sent this phone back along with the initially bad cell phone. I was told I would NOT be charged for the replacement, which I received and of which also does not work worth a hoot. I found out from the AT&T representative that I could have gotten a brand new phone, (NOKIA 6350) for the total cost of $54.00 and some cents. So why in the world was I, am I, being charged so exsobiantly!
AT&T is telling me that even though the charges are wrong I still have to pay them and then I should be accredited next month. WHAT? This is a scam against the consumers. I believed in AT&T and used to sware by there good service and reliability. NOT ANY LONGER! and you can take that to the bank. This is an out rage. I have used AT&T for thirty (30) years and have never been delinquent or late with a bill. So why am I being charged for such. Now AT&T wants to charge me $159.00 for the phone that AT&T is selling for $59.00. WHAT THE HECK ARE THEY DOING ANY MORE!
a major rip off
First of all, their salespeople will promise you the moon, they LIE. The whole reason I changed from Comcast to U-verse was that it was supposed to save me a LOT of $$$. NOT! They are so much more expensive than trad cable providers and their customer service is a joke. I have been complaining since 2 months after it was installed. In Nov 09 I called wanting to discontinue the service and was asked if I would please hold the line so that they could connect me with an account retention specialist. Like a dummy, I agreed. I waited on hold for FORTY FIVE MINUTES and NO ONE EVER came back on the line. FORTY FIVE MINUTES PEOPLE! They do NOT care. This month I had had enough and was going to get rid of them and go back to Comcast. Then AND ONLY THEN was I informed that it takes TEN DAYS to get U-verse purged from the system before ANYONE else can begin to install an alternate provider.
T E N days! They are basically holding my home and family hostage to their overpriced, substandard service. They tell you when they are selling you their garbage that you can record up to 4 shows while watching tv. Oh yeah, right. When you do, it interrupts every other tv in your home and to watch live tv you either have to interrupt another tv or delete/stop a recording! Calling for customer service is THE biggest runaround through a maze of people who have NO authority to do a damned thing. The fiber optic cable equipment looks like a nest of snakes with all the wires and connections. I have had 4 modems in 6 months and on every single one the power cord falls out. Just falls out, no rhyme or reason. Then you have to not only reboot the computer and modem but since the tv's are on the same line it knocks out ALL the tv's in your home too.
Luckily, I am a renter. When I move in a couple of months I WILL NOT use AT&T U-verse. I WILL go running back to Comcast.
DO NOT SUBSCRIBE TO AT&T U-verse. You WILL NOT be happy.
The complaint has been investigated and resolved to the customer’s satisfaction.
BIG FRAUD THE HGA/GAVE YOU $200.00 AS A CREDIT CARD GIFT AND THAY WILL PRORATE THE FISRT MONTHSERVICE. AS FOR 45 FDAYS OF SERVICE(MY BUNDLE WAS 139.00 MONTHLY0 the bill me $509.00 i returned the credit card and paid $217, 65 refusion to pay the rest I WAS REPORTED TO THE CREDIT BEAURU AND GET MY CREDIT SCREWED
The channels that I weas promised are not available and the NHL channel that was part of the packeage has disappeared. I wish I had not left Direct TV. If they dont get the New England Sports Network like they promised, I will go back.
I agree. I am discusted with UVERSE. I could write a book all of the stress they have caused my family. I was on hold for about 3 weeks straight. It took them months to get our phone service installed. In addition the DVR box had to be replaced 4 times. Furthermore, they erased all of my recordings 4 times. Techs had to come out ant we replaced our entire electrical system because they said it was our electirical system. A week later, their box blew up and techs came out serveral more times because of something they did wrong! Now, after almost a year of service I find out they do not offer COLLECT CALLS!? MY SON HAD AN EMERGENCY AND COULD NOT GET IN TOUCH WITH ME. They refuse to give me a credit for signing me up under false pretenses and not offering collect calls when I had a family emergency! I have had collect calls for 48 years and never heard of such a thing!Moreover, several employees lied about the fees and when we got the bill it was $100 more than they promised us! I will be switching to another carrier for phone, internet, and cable. Now I can't even get through to the TRADITIONAL AT&T. It is like UVERSE has taken them over. They are now telling me it will take 3 weeks to switch to traditional AT&T!VERY DISATISFIED!
OMG, everyword that you have said is sooooo true these people promise you this and that and honestly when it comes down you got to pay for everything even after they said its free... PLEASE PEOPLE DO NOT! DO NOT SUBSCRIBE TO AT&T BECAUSE YOU WILL BE SORRY YOU EVER DID! THERE SERVICE SUCKS! tHERE REPS SUCK! THERE EQUIPMENT SUCKS! AND THE MANAGERS ARE USELESS! NO JOKE ! I HATE AT&T AND LIKE I SAID BEFORE I HOPE THEY RUN OUT OF BUSINESS CAUSSE THESE PEOPLE ARE JUST TAKING OUR MONEY AND PROMISING THINGS THAT DONT OR EVER WILL BE DONE.
extra charges
i moved to virginia on may 2008 i returned all the equipment to UPS but AT&T said they never received this equipment, they send me to this collection agency and i paid, i didn't have choice but a month ago i got this letter from another collection agency telling me i have to pay $124 to AT&T because i didn't pay for services and if i don't pay they gonna mess up my credit, what can i do? some one can help? i wish some one can do something with this people. and also when i try to call AT&T they send me person by person, telling the same story over and over again, and there's noo supervisor to talk to with...
The complaint has been investigated and resolved to the customer’s satisfaction.
not correct error
I have a case open from at&t, case number kmm20136245v92353l0km. elaine dudley replied email, but it was not solved. it was not been solved since dec 22. I have tried email several times and no answer. there is a mistake on their record about our home address, so the location tracking is not working. it should be very easy to correct, but nobody take care of it. no reply from either the email ([protected]@amcustomercare. att-mail.com) or web form mail. also this web page that is provided in the email body never works http://www.wireless.att.com/supportsurvey/epoll/booth.do?controller=com.jcorporate.epoll.controller.booth&format=tiny&categoryid=2&pollid=16&state=promptvote&id=coed655t***12503745***. it always shows maintenance in progress.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had it happen today and I am having the same issue. DId you ever file the lawsuit?
the family map program showed a location completely inaccurate to where I was located. This program caused complete and total destruction of my family. There is no way to prove not being somewhere when a satellite says you were. At least not to an angry spouse. Has anyone else has heard of this being an issue? I've thought of opening up a lawsuit against AT&T regarding this and the fact that these types of programs allow paranoid or abusive family members to stalk their spouses as long as they are on the same phone plan. In order to file a law suit I need other customers to back me up as well as to file complaints regarding their issues with the program. If anyone has had an issue similar to this please post.
I have att family map..not happy. Very unreliable, only works half the time and when it does work way off the
area where my family member is located. Not reliable.
Hello,
The home address on file in your AT&T account does not impact location accuracy in FamilyMap.
Ask the representative that's been helping you with this case to submit a ticket to the FamilyMap help desk that includes all the relevant information about your situation (main phone number and the text of the error message you received are the most important) and we'll be able to help her troubleshoot your issue.
Thank you,
FamilyMap Support
unauthorized billing to my account
At&t has allowed streamingflix, llc to be me $15 per month.
I never ever authorized this.
This is at&t fraud.
Lets look into getting a fraud lawsuit started aganist at&t and streamingflix, llc
Read january 2010 consumer report, you will see that at&t wirelesws services is the worst of them all.
Let's all drop at&t services.
The complaint has been investigated and resolved to the customer’s satisfaction.
Success! The company doing this, Alternate Billing Corporation, is being investigated by the FBI.
Here's the press release from the FBI Website:
http://www.fbi.gov/news/pressrel/press-releases/billing_121610
Note: If you were a victim, you need to get a hold of the FBI as soon as possible.
Seeking Information in Alternate Billing Corporation Matter
Washington, D.C. December 16, 2010
* FBI National Press Office [protected]
— filed under: Field Office, Fraud, Field Cases, Breaking News, Press Release
The FBI is seeking information from consumers who believe that they have been improperly charged on their telephone bill for services neither ordered nor authorized related to Alternate Billing Corp., 24078 Greenway Road, Forest Lake, Minnesota, or any of its affiliated companies or services listed below.
800VMailbox
BusinessSEOPro
Digital VMail
Durham Technology
eProtectID
eSafeId
Identity Holdings
InfoCall
Instant 411
InstantSEOPro
Matchgamepro
Mobile 411 Plus
My411Connect
MyIDSafe
MyIProducts
NeedTheInfo
ProIdentityProtect
Safeguard My Credit
Streaming Flix
Streaming Flix - FamilyWebSafety
Streaming Flix - Iconz of Rock VIP
Streaming Flix - Mobile
Streaming Flix - National Lampoon
Streaming Flix - No Good TV Digital
Streaming Flix – UBD
Studio 127
Uvolve
VolCoff
Our inquiry is ongoing, and while we can’t provide any additional information at this time, we do need to hear from persons who believe they were improperly billed.
What we need to know:
1. Your basic contact information, including name, phone numbers, address, and e-mail address;
2. A list of which company/companies or service(s) billed you;
3. An estimate of your monetary loss; and
4. Whether or not you can provide documentation if requested in the future, such as copies of your telephone bills.
How to provide the above information:
1. Preferred Method—Via an online form on the FBI.gov website: http://forms.fbi.gov/alternate-billing-corp;
2. Via a dedicated e-mail address: telephone.victim@ic.fbi.gov; or
3. If you do not have access to a computer, you may mail your information to:
FBI Indianapolis
Alternate Billing Corporation Matter
575 N. Pennsylvania Street, Room 679
Indianapolis, IN 46204
If you have investigative information that might help with this matter, please use our electronic public leads and tips form at https://tips.fbi.gov/.
* You may also file complaints with the Minnesota Attorney General’s Office, [protected] or [protected]; or
* You mail your information to:
Attorney General’s Office
1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101
If we determine that you are a victim, we will be in touch with you. Please note: Due to the number of expected responses, it may be some time before you hear back from us.
You may also call our toll-free hotline at [protected] for recorded information regarding this issue. At this time, we are unable to accept messages on this line because of the expected call volume.
Updates, as available, will be provided via FBI.gov and the outgoing message on the toll-free line. We thank you for your patience as we conduct a thorough investigation and work to obtain victims’ information.
Charged 14.44 on att bill for screaming flex on Jan. 29 2010 Did not give permission, Steaming flix said that I gave them permission called me a lie when I said that I didnot although not any movies had been downloaded refused to refund money.. Don't know where they got info on me but it wasn't from me. Att adjusted my bill.
This company is a scam HBS did try and bill me 14.99 I called and they said my son had given them permission I told them My Son don't live here and why put on my account they said thats the number that was given.They said they would put a block on the account but it would take two to three bills to refelt my charges.I called my son and he said he never did okay any of this. then he called and they said Greg6912@yahoo.com gave them the order.what ever you do don't pay these people one dime HBS can and will try this over and over your phone bill.AT&T should not allow HBS to bill thur thier company.AT&T could stop this scam. well see .
advertising dept.
My family recently switched our entire cell phone service because of the advertising department at ATT. We are disgusted at the constant "feminine male" that frequents just about every single ATT commercial these days. The object of advertising is to relate to your audience. If that was true, every man in America would wear black framed glasses and be 5'7 and 132 lbs. That is NOT the case. What ATT has done is make American men look like women and offer nothing beside sitting in a cubicle all day accomplishing nothing. I have taken this as a strong insult and I wanted to bring it to your attention.
Sincerely,
Matthew Baker
The complaint has been investigated and resolved to the customer’s satisfaction.
Dude you are a freak and horribly insecure...
(Funny too)
unable to speak to a person
We received a renewal notice stating that our ads would be automatically renewed unless we contacted AT&T by 12/28/09 to make changes.
I called the number for Customer Service at least 8-10 times [protected]), and each time a message would ask me to enter a number and then it would disconnect me. I finally called without getting disconnected and left several messages for a representative to call me back, but no one has contacted me.
I also submitted at least 6 requests via the website www.1800GETREAL.com/ExpressRenewal for someone to contact me, and again I haven’t heard from a representative.
When I called [protected], option 3, wait for rep to find out office is closed, option 1 gives a message that I can email to www.atlanta.customercare@dapco.bls.com which appears to be an invalid email.
My former representative no longer works for the company.
I am unable to speak to any real person at AT&T, and made every possible effort and spent hours trying to contact someone that could help us, but I am unable to cancel or make changes to my contract.
The complaint has been investigated and resolved to the customer’s satisfaction.
We just received a call and our boss told us to answer the phone while she was out running errands, so I said she isn't available right now can I take a message? The woman said, no what is a better time to call back? I then replied, she should be back in an hour or so, and the snarky woman said, "WHATEVER!" are you kidding me? Hey, if you don't like your job, that's fine, but don't take it out on ME just trying to do MY job. Rude. Forget any service you were trying to push because we aren't biting after that conversation. Personally I think she should get a write up or something... customer service should ALWAYS be #1!
If you have any troubles accessing this website or calling those numbers, look at your monthly billing statement. It states: For inquiries concerning your account, please contact our Customer Service Center at [protected], Monday-Friday between 8:30 am - 5:00 p.m. 100% guarantee they will be able to assist you with any questions or concerns.
i am having a problem like this. if anyone can help please. i got a call from a rep for my bussiness and we talked for a bit, i told him i could not pay for something like this cause i just started up the bussiness. Gregory allen is his name he said well lets get you signed up so you can try it out and get some bussiness. i asked him if there was a trial period for free and he said ya lets get you going. needless to say after all the voice signature that was so vague, i am all of a sudden stuck in a 12 month contract. after three months of calling his manager Angelia Gilmore, i cant get anyone to call me back i did not want this service. i told mr allen to cancel it two months ago and he did not say anything about a contract for twelve months he said he would cancel it then i received my next bill. i dont know what to do. ive called and emailed 4 four times in the last week, ive gotten ahold of the managers manager Scott who will not call me back. my email address is Renosruin83@hotmail.com
the customer service number is [protected] they are open between 830 and 5 eastern. You call that number and they will document the account that you called but it is a requirement to send all cancellations via certified mail and they will give you the address. also the email address is www.atlanta.customercare@bapco.bls.com but i wouldn't use that b/c again you have to send your request via certified mail. hope this helps
You can feel to contact me at [protected] or Toll Free [protected] and ask for Gene Sieders and I will get you in contact with the right people.
You must send you cancellation in writing, but I am not confident it will be processed.
Last year I spoke with someone on the phone and THOUGHT I had cancelled my contract as the cost didn’t justify the business received. When collections began calling they referred me to the tiny print in my couple of year old contract stating cancellations must be in writing. Collections gave me an email address to send my cancellation letter to. I promptly sent the email with the cancellation notice, sucked it up (even though the AT&T rep didn’t advise me during the phone call to do it in writing) and have paid the bills for 2009 contract. I just received another automatic renewal notice. I forwarded a copy of the renewal notice, noting on it contract had been previously canceled and I do not want to the email I used last time. I also mailed a copy today (you only have 14 days from date of notice).
Good luck!
false charges for disconnected line
We moved and disconnected our house phone line in Sept. 2009. AT&T is still billing us for long distance access and taxes for a phone line that is disconnected. I feel like I'm being ripped off by AT&T.
The complaint has been investigated and resolved to the customer’s satisfaction.
Incompetent sales associates. One guy (initials G.M.) told us that we only needed a data plan for one month for our rebates. Turns out 6 were required. We tried to reconcile the charges on the first bill he gave us while we were there, and he just said that he didn't understand the "Other Charges" line, and we should take it up with him if it showed up on the next bill and he would then remove it. It did show up, and we were then informed, by G.M. again, a month later that it was because we needed a data plan for both our new phones AND that we needed it for 6 months. So we will have to pay an extra $240 at due to his misinformation.
Moreover, none of the guys there understand the differnce between kBs & Mbits and presume to argue when they don't understand. And, one (initials D.F.) gave a completely wrong explanation to me on fiber-optic advantages (I'm an engineer that builds fiber lasers for a living). I feel sorry for anyone who believes his nonsense.
Lesson learned: buy online (from someone else); everything is in writing that way.
So if your a friggin engineer then why did you play him? You knew he didnt have the answer! Its people like you who are the real idiots! Yes he should have never tried to answer the question but you should have never asked it! Fool!
I REALLY KNOW HOW SOME OF YOU FEEL ABOUT ATT, THEY AREN'T NOTHING BUT A SET OF DEMONS, THEY DON'T CARE HOW THEY LIE, CHEAT, OR COVER UP, WHO EVER TRAIN THEM DID A JOB, WHEN I GET EVERY THING RIGHT WITH MY ACCOUT I'M FINDING ME A COMPANY THAT WOULD TREAT ME THEY WOULD TREAT THEMSELVES ITS NOTHING GOOD GOING TO COME FROM ANY OF THEM THEY ARE GETTING CLOSE TO BE CAUGHT WITH EMBLEZZLMENT, WATCH WHAT I TELL YOU, I GOT ONE MORE RECIEPT TO FIND, AND FROM THERE, ITS MY ATTORNEY, I'M GOING TO SUIT THEM SO HARD THEIR GRANDCHILDREN, AND THEIR CHILDREN WILL HAVE TO FINISH PAYING THE TAP, THE OVERSIZE DEMON IS GOING TO GET WHAT IT DESERVE, THEY JUST MESS UP WHEN THEY LIED, STOLE, AND TRY TO DECIEVE ME, BE PATIENT, YOU ARE GOING DOWN BIG TIME ATT, THOSE THATS NOT WORKING OR HAVING AN APPLICATION TO GE A JOB WITH THEM I ADVISES YOU NOT TO THERE WANT BE BENIFITS IT WILL BE SHORT LIVE AND CONVITIONS WAIT AND SEE, IT'S COMING WHEN YOU NOT EXPECTING.
terrible service
This is a follow-up of my previous post. After spending over FIVE hours on the phone with AT&T on three different days, after having been disconnected three times during my hold-time, and after having been lied to and promised false promises, I will now look for another phone company. AT&T caused a disruption of my service, and they seem to care little that I lost work time on the phone with them, and they now tell me they cannot rebundle my services and restore my account.
Does the AT&T CEO ever go home and say "Today we made customers happy?"
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized billing
Green Initiatives LLC through Payment One placed a fee of $ 49.99 on my company AT&T phone bill. Rep from Green Initiatives stated that an employee authorized the billing. This employee is a young person answering the phone and does not have permission to authorize charges. It was canceled but they refused to credit my phone bill. After more than an hour on hold between Green Initiatives and AT&T, a credit was approved; however, Green Initiatives threaten to "pursue action against" us. Go ahead...bring it ON! So so sad that a company has to resort to thievery instead of reputable business practices!
Everyone on this message board should file an online FCC/FTC complaint against Green Initiatives if they feel that Green Initiatives violated any laws.
The complaint has been investigated and resolved to the customer’s satisfaction.
Same thing here, but on our business Verizon account. I called 'payment one' and the guy said they would cancel and reimburse all charges going back 4 months. We'll see.
PaymentOne is a billing aggregator which provides billing services to hundreds of merchant companies.
If you are being billed by PaymentOne and have questions about the charge(s) and are not able to reach our merchant, please contact PaymentOne directly.
Contact PaymentOne Consumer Relations Department by email at Consumerhelp@paymentone.com or by calling us at [protected]
[Mon-Fri 8AM-4:30PM PST]
I just got off the phone with ATT whose rep called the 'Green Certicication' number which connected us to "Payment One." They fairly easily agreed to stop the payment and the ATT rep was quick enough to ask them to refund the 3 additional months that they had charged me for. Att did right by me and I thank Sharon from CT for her help.
It is remarkable that "Green Certification" supplies a number to call at all. Imagine how hard it would be without that. [Of course it might be 'payment One' that places the number.] I realise now that they didn't refund the amount of CT tax that they charged me on my ATT bill. I wonder who keeps that.
Bullsheat! GREEN MGMT TOOLS MONTHLY CHARGE showed up on my phone bill. Two charges for$49 on my monthly AT&T Bills. It was supposedly authorized by my wife for a webhost of her daycare. WTF? MY wife recalls the conversation she had with the telemarketer and told them to pound sand. This is an obvious scam. There is apparently a loophole in federal law that these mopes are exploiting. They did however agree to reverse the charges and credit my account. Ill have to wait and see if it actually happens
I just finished dealing with this bogus company (which as far as my research goes doesn't even exist). I really had to fight to explain that I am NOT a company, they pasted this phony charge on my home phone bill. I called AT&T first and they completely washed their hands and said I had to call this PaymentOne Corp to deal with it. I was very frustrated with the AT&T representative and asked if there is a way to deny any of this third-party billing to even show up on my bill. She said she would send me a form. As far as this Green Certification group, and PaymentOne Corp for that matter - I'm convinced they are a full-out scam. Payment One's automated system recognized my phone number and immediately connected me with "Green Certification" . . . how convenient! After having to interrupt her twice on her spiel about how "we" authorized the payment, I received a confirmation number and fax. We'll see if it is really completed - this scamming makes me SOOOO mad.
I did not look at my last month ATT bill and this month there was a payment One Corp $54.49. There was a phone number in front of it, I called and a lady answered after 20 min of arguing and being serious. she agreed to cancel and refund 2 months bill that I had. It definitly is scam.
This Company is definatly a scam. I just spent over an hour on the phone with them telling them that I did not authorize anything and that I wanted a full refund. They tried to argue with me, and I told them that what they were doing was not acceptable, and that I was on the internet at that moment and found tons of complaints about their company. They told me they would meet me half way and refund a portion. I told them no way, I want it all back. They stole it from me and they were lucky I didn't charge them interest for using my money. The girl was speechless. Needless to say they are supposed to be crediting back my account. I will definatley make sure I go through my next bill throughly to make sure they do. They don't want to give you your money back, but with alot of persuasion it can be done. Be prepared to argue with them.
This company is a scam! They called my office up to 8 times a day. We even told them that we were going to take legal action if they did not quit calling. They quit calling but now they have charged my at&t bill, $49.99!
Just joined this site to add my two cents. Quick note: your employee may not have OKed the "service." I didn't, and yet...
Same thing happened to me, except I'm the one who answered the call and I told the operator/caller I wasn't interested. That didn't stop them from slapping $49.99 on my AT&T bill. I'm so accustomed to having no questions about my bill that I paid it online (click-2-3!) and then looked at what I'd just paid, knew something was very wrong, and started digging.
The company making the charge was listed as
GREENINITIATIVES, LLC ... GREEN INIT, LLC-WEBHOST/INET DIRECTORY 49.99
Total PaymentOne Corp. 49.99
I was surprised that they provided a phone number:
Questions? Call: [protected]
That said, when I called I was told they'd cancel the "service" right away (which they did) but that because I had authorized it I had to pay for the charge already billed. I told them I didn't authorize it and why (I don't need what they were offering), and I was told that if that were the case they'd cancel it. I was told, however, their records showed I had and they'd call me back with the recording of my conversation. Never heard back from them.
Called AT&T, explained the situation (my online payment had gone past the point where I could cancel/change it), and they were terrific. The operator I spoke to reversed the entire bill, then killed the $49.99, rebilled the remainder, and that's what I paid.
I wasn't completely surprised when I found GREENspank had billed me again the following month. It was clear, however, they were just resubmitting the first and only charge. I called AT&T again, again got someone very nice who removed the $49.99 from the bill, and was told it was more likely this time around that they'd send me a bill directly. We will see. If they do it will be easier to get all over their case, to be honest.
I was also told that if the same thing happened again, they'd reverse it again happily.
Wrap-up is: call AT&T, explain the situation, they will almost certainly help you. Call the bozos, tell them to cancel, and make them commit to getting you the recording of your authorization.
We had the same exact issue. Call AT & T and have them reverse charges. This is a scam. I was on the phone with Green Initiatives LLC for 27 minutes telling them they cannot charge me. They did and they hung up on me too. Retrain all staff regarding phone scams.
poor service
I read the complaint about the gentleman who was scammed regarding the gift card/rebate. The same thing happened to my wife and I, but fortunately, my wife called with one day left to go and we were able to get the $100 gift card. It's a calculated rip off. Recently, our DVR quit working. I called AT&T and scheduled for a technician to come out today between 8:00 and 12:00. It's now 4:25 and guess what? No technician. I did receive a call at 12:10 from the dispatch center telling me a technician would be here "shortly". I have called three times and the latest time was one half hour ago. I was assured that the technician would be here "shortly". I replied that I had heard that before and suggested that if he isn't here by 5:00 he can pick up all of their equipment in the trash can in front of my house. I'll be switching back to Comcast on Monday. One more thing- I filed a complaint about AT&T with the FCC about 15 minutes ago. AT&T should really think about keeping their appointments. All this time I have on my hands waiting is giving me way too much time thinking about how I can get even.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello. I'm a uverse tech. I agree with you. We as techs have no idea how many tickets are scheduled. EX: A customer may schedule a time between 8am-12pm. The tech may not get the repair until 2pm. We aren't given a list of customers to see for the day. When we finish one ticket we hit a button on your laptop to get another ticket. Plus AT&T are also add more ticket as the day goes. So it can be a big headache for the techs also because we never know what we are getting.
upgrade eligability
Earlier today I got off the phone with AT&T Customer service and they were not helpful whatsoever. A phone on my account had been listed as currently being eligable for an iPhone Upgrade on December 6th 2009. So, we planned to upgrade the phone as close to Christmas as possible because we did not want to disrupt the current user's cell phone usage since the iPhone must be activated on site at an Apple or AT&T store upon purchasing. This gift was suppossed to be a suprise. So, today, Decmber 19th, 2009, we went online to set everything up for upgrading the phone in question and AT&T has now pushed back the eligiblity date back to July of 2010!?!?!
We called AT&T and they were no help. Customer service became argumentative when we were trying to resolve the issue and find out what happened to the eligiblity for the upgrade on the particular phone line in question. Not only did they raise their voices, they also refused to listen to the information we had regarding the eligibility for the iPhone upgrade (we had printouts stating that we were eligible).
As a result, we are now out of luck for getting the $199 price for the 16g 3GS iPhone. Nobody at AT&T could tells us why the date was pushed back and they didn't seem to care either. All we wanted to do was get the upgrade and extend the contract on our account.
Too bad for AT&T, they get an 'F' for customer service and support. Dealing with them reminded me of dealing with collection companies back when I worked as a Credit Analyst. They were pushy, argumentative, unwilling to listen, and did not even present logical reasoning behind the answers they provided. It seemed as if they were reading from a script.
Now why did AT&T push back the date 7 months back on us for this upgrade? I don't know. Maybe AT&T doesn't want to provide customer satisfaction? Maybe they want to lose our business?
All I can say is that I am very displeased with how I was treated and how this simple Christmas Gift turned into a 2 hour ordeal over the phone without any resolution. I personally am planning to take my current account and move over to TMoblie. I will also be unlocking the iPhones we currently have on our account since Apple and AT&T are in bed with each other and won't allow the phone to be used on other networks.
With that said, congratulations AT&T on losing a customer! Happy holidays!
The complaint has been investigated and resolved to the customer’s satisfaction.
fraudulent billing practices; horrible custoemr service
While there are few companies anywhere that can survive while indifferently shrugging its corporate shoulders at the needs or desires of its customers, AT&T continues to find ways to grow and prosper despite leaving tidal waves of disenchantment in its wake. They give the world an awful lot to not like.
Still, indifference is one thing, but it’s quite another to embrace a corporate tactic of foisting open disdain on customers. I’ve been on the receiving end of just such a tactic.
I’ve never had the misfortune or desperation to have to engage AT&T for wireless services, but I’m in an area where there are scant few options for landline service. For years AT&T was my local telephone company, providing service that was steady, if unremarkable. For a very long time, that was good enough for me.
All of that changed in March of 2009. That was when I was talked into expanding my relationship with AT&T. That was when I discovered that after 15 years of measuring customer satisfaction for a living, I still had no idea just how spectacularly arrogant and incompetent a company could be. That was when I became aware that AT&T may very well be the antichrist of customer service.
And worse for me, that was when I discovered that not only does AT&T not give a hill of beans what anyone thinks of them; not only do they seemingly have no sense of wrong and right; but the evidence seems to suggest that what they do is very profitable for them. They are trying to lighten my pockets by over $6, 000.00, and the basis of their claim to that money is a long, long tale of failed service, contractual breaches, open lies and, in my opinion, outright fraud.
Months ago it became evident that resolving what they have done will probably entail the services of lawyers, so I began to document my experiences with them. I have posted the tale at: http://www.iqsurvey.com/blog/?cat=6 . Fair warning; it’s a long story. But, it's also a story that has left many people shaking their head in disbelief.
Many, many people have had trouble with AT&T. I wonder how many have had this much trouble.
The complaint has been investigated and resolved to the customer’s satisfaction.
No land line and internet service since January 15, 2018. I contacted Customer Service, the company first attempted to trouble shoot the problem over the phone but could not solve the issue and then indicated that the problem was outside of the home and they would need to send a service technician to fix the problem. The first available date given was January 30, 2018 (14 days without land line or internet service). I have called multiple times to request a more expedited service date and was told that all of their technicians are busy and there is a back log of requested service. The Customer Service person said that their back log should be cleared up in two weeks and service calls would be answered more quickly. Due to this outage, I have now exceeded my available data from my cell phone provider and am being charged $15 per overage. I have a son in college who relies on the internet to complete his work assignments and communicate with his teachers. If it were not for the fact that we have cell phones, we would be cut off from all communications. I was truly disgusted when the Customer Service rep started in on their sale's pitch about bundling service. I told him that if I had bundled my service (landline, internet, cell phone and cable) I would have no way to communicate at all. I live in the San Francisco Bay Area and for AT&T to have a 14 day response time to a service call is unacceptable.
I posted this on YELP today.
This review is for AT&T landline repair. My landline has been out for a month. AT&T finally showed up today. I showed the repair person the low line in the backyard and mention the dangling wires on the telephone pole in the backyard surrounded only by a plastic bag. He said the plastic bag was "pretty standard" . He said he was going to get his ladder and test the connection to the house. 90 seconds later he knocks and tells me the problem is in my house. Guess he did not realize I could see him through my window and he did not test the line! I have made another appointment and must wait another week for another repair person to show. I guess this guy didn't want to do his job because it was raining.This guy is "pretty standard" in my experience with AT&T. Last time I needed repair I had to file an FCC report to get them to do their job. I may have to do that again. Very displeased with AT&T. I have been a customer for over 30 years. They are always willing to take my money, yet unwilling to do much for it!
at&t is doing this to everyone.i have to call them every month to have these charges taken off my bill, what can we do to stop this?
Worst service ever. Nightmare to deal with this company.
My issue has to do with being billed for a long distance call that was NOT made from my home. I was not home when the call initiated, however, at 81 minutes in length, I would have walked in on someone using my phone when I returned home. I suspect someone connected to the pedestal with a butt set and made the 81 minute call at my expense. AT&T not only refuses to remove the call from my bill, but on three different occasions has proceeded to transfer me, disconnect me and generally brush me off with no intention of helping me get to the bottom of the problem. Each attempt at trying to resolve the issue from asking to speak to a supervisor or the Fraud Department has taken an hour and a half of my time only to be placed on endless HOLD and eventually disconnected when they get tired of transferring me from person to person. Your description of "AT&T may very well be the antichrist of customer service" and "AT&T does not give a hill of beans what anyone thinks of them; not only do they seemingly have no sense of wrong and right; but the evidence seems to suggest that what they do is very profitable for them" is so well said, I had to copy and paste it. They have themselves so well insulated that it is virtually impossible to penetrate the Sales Dept. which is disguised as Customer Service in order to speak to anyone who will actually LISTEN to you and attempt to find a mutually agreeable solution. Their protocol seems to be "keep transferring until the customer gives up."
AT&T Reviews 0
If you represent AT&T, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About AT&T
One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.
In addition to its internet and wireless services, AT&T also offers a range of entertainment options. This includes its DirecTV satellite television service, which provides access to hundreds of channels and on-demand content. AT&T also offers streaming services through its AT&T TV and HBO Max platforms, which allow customers to access a wide range of movies, TV shows, and other content.
Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.
Overview of AT&T complaint handling
-
AT&T Contacts
-
AT&T phone numbers+1 (800) 288-2020+1 (800) 288-2020Click up if you have successfully reached AT&T by calling +1 (800) 288-2020 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 288-2020 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 288-2020 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 288-2020 phone numberCustomer Service+1 (888) 333-6651+1 (888) 333-6651Click up if you have successfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (888) 333-6651 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (888) 333-6651 phone numberOrder New Wireless Service+1 (877) 782-8870+1 (877) 782-8870Click up if you have successfully reached AT&T by calling +1 (877) 782-8870 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (877) 782-8870 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (877) 782-8870 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (877) 782-8870 phone numberCheck Wireless Order Status+1 (314) 925-6925+1 (314) 925-6925Click up if you have successfully reached AT&T by calling +1 (314) 925-6925 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (314) 925-6925 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (314) 925-6925 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (314) 925-6925 phone numberSupport For Travel Abroad+1 (800) 901-9878+1 (800) 901-9878Click up if you have successfully reached AT&T by calling +1 (800) 901-9878 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 901-9878 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 901-9878 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 901-9878 phone numberAT&T PrepaidSM+1 (844) 827-7057+1 (844) 827-7057Click up if you have successfully reached AT&T by calling +1 (844) 827-7057 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (844) 827-7057 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (844) 827-7057 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (844) 827-7057 phone numberOrder New U-Verse TV Service+1 (866) 861-6075+1 (866) 861-6075Click up if you have successfully reached AT&T by calling +1 (866) 861-6075 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 861-6075 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 861-6075 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 861-6075 phone numberOrder New Digital Phone Service+1 (800) 331-0500+1 (800) 331-0500Click up if you have successfully reached AT&T by calling +1 (800) 331-0500 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 331-0500 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 331-0500 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 331-0500 phone numberWireless Customer Service+1 (866) 294-3464+1 (866) 294-3464Click up if you have successfully reached AT&T by calling +1 (866) 294-3464 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 294-3464 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 294-3464 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 294-3464 phone numberConnecTech PaidTechnical Support+1 (866) 435-3264+1 (866) 435-3264Click up if you have successfully reached AT&T by calling +1 (866) 435-3264 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 435-3264 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 435-3264 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 435-3264 phone numberDial-Up Billing & Payments+1 (877) 990-0041+1 (877) 990-0041Click up if you have successfully reached AT&T by calling +1 (877) 990-0041 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (877) 990-0041 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (877) 990-0041 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (877) 990-0041 phone numberOrder New Fixed Wireless Internet Service English+1 (866) 975-0050+1 (866) 975-0050Click up if you have successfully reached AT&T by calling +1 (866) 975-0050 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 975-0050 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 975-0050 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 975-0050 phone numberAT&T PREPAID Wireless Home Phone+1 (855) 288-2727+1 (855) 288-2727Click up if you have successfully reached AT&T by calling +1 (855) 288-2727 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (855) 288-2727 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (855) 288-2727 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (855) 288-2727 phone numberDigital Life+1 (410) 739-2095+1 (410) 739-2095Click up if you have successfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (410) 739-2095 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (410) 739-2095 phone numberDirector Of Sales+1 (469) 216-8520+1 (469) 216-8520Click up if you have successfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (469) 216-8520 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number
-
AT&T emailsattcustomercare@att.com100%Confidence score: 100%Support
-
AT&T address575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States
-
AT&T social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 20, 2024 - View all AT&T contacts
Most discussed complaints
ManagementRecent comments about AT&T company
Corporate account [protected]/ and personal account [protected] phone line billing
Teleco.com
1 review
Nextiva
27 reviews
OnTel Products
16 reviews
Rogers Communications
427 reviews
StarHub
214 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Sue them.