AT&T
Reviews and Complaints

We initially started our two year, two cell phone service with Cingular and never had a problem. Cingular was bought by AT&T. Then all the problems started September 2008 when we moved from Virginia to Rhode Island. Our original two year obligation had ended April 2008. I called and wrote and stopped service October 2008 and they continued billing me. I called and wrote and stopped service in November and December 2008 and they continued billing me. We didn't even use the cell phones and I explained that to them. I just had to stop payments in January 2009. They finally cancelled my service after non payment, but kept billing me. Finally, a collection agency contacted me and I made the final January 2009 payment. That is four months of payments at $ 185.00 for non-service, which is a total of $740. I am very upset and sent my entire package to the BBB. I can provide all documentation. They are a bunch of crooks and lie to the customers. Don't use AT&T!

For some unknown reason I am being charged for Ringtones of which my phone does not have. On my bill I was charged $44.96 for "Total Mobile Purchases and Downloads". Now while I did call AT&T and supposedly my bill was adjusted. However this is not fact as of yet.
Secondly AT&T charged me for replacing a defective cell phone of which was under warranty $171.15 calling it "Equipment and Accessories". I went to an AT&T phone outlet and the self same cell phone was being sold for $29.95. I sent this phone back along with the initially bad cell phone. I was told I would NOT be charged for the replacement, which I received and of which also does not work worth a hoot. I found out from the AT&T representative that I could have gotten a brand new phone, (NOKIA 6350) for the total cost of $54.00 and some cents. So why in the world was I, am I, being charged so exsobiantly!
AT&T is telling me that even though the charges are wrong I still have to pay them and then I should be accredited next month. WHAT? This is a scam against the consumers. I believed in AT&T and used to sware by there good service and reliability. NOT ANY LONGER! and you can take that to the bank. This is an out rage. I have used AT&T for thirty (30) years and have never been delinquent or late with a bill. So why am I being charged for such. Now AT&T wants to charge me $159.00 for the phone that AT&T is selling for $59.00. WHAT THE HECK ARE THEY DOING ANY MORE!

BIG FRAUD THE HGA/GAVE YOU $200.00 AS A CREDIT CARD GIFT AND THAY WILL PRORATE THE FISRT MONTHSERVICE. AS FOR 45 FDAYS OF SERVICE(MY BUNDLE WAS 139.00 MONTHLY0 the bill me $509.00 i returned the credit card and paid $217, 65 refusion to pay the rest I WAS REPORTED TO THE CREDIT BEAURU AND GET MY CREDIT SCREWED

The channels that I weas promised are not available and the NHL channel that was part of the packeage has disappeared. I wish I had not left Direct TV. If they dont get the New England Sports Network like they promised, I will go back.

I agree. I am discusted with UVERSE. I could write a book all of the stress they have caused my family. I was on hold for about 3 weeks straight. It took them months to get our phone service installed. In addition the DVR box had to be replaced 4 times. Furthermore, they erased all of my recordings 4 times. Techs had to come out ant we replaced our entire electrical system because they said it was our electirical system. A week later, their box blew up and techs came out serveral more times because of something they did wrong! Now, after almost a year of service I find out they do not offer COLLECT CALLS!? MY SON HAD AN EMERGENCY AND COULD NOT GET IN TOUCH WITH ME. They refuse to give me a credit for signing me up under false pretenses and not offering collect calls when I had a family emergency! I have had collect calls for 48 years and never heard of such a thing!Moreover, several employees lied about the fees and when we got the bill it was $100 more than they promised us! I will be switching to another carrier for phone, internet, and cable. Now I can't even get through to the TRADITIONAL AT&T. It is like UVERSE has taken them over. They are now telling me it will take 3 weeks to switch to traditional AT&T!VERY DISATISFIED!

OMG, everyword that you have said is sooooo true these people promise you this and that and honestly when it comes down you got to pay for everything even after they said its free... PLEASE PEOPLE DO NOT! DO NOT SUBSCRIBE TO AT&T BECAUSE YOU WILL BE SORRY YOU EVER DID! THERE SERVICE SUCKS! tHERE REPS SUCK! THERE EQUIPMENT SUCKS! AND THE MANAGERS ARE USELESS! NO JOKE ! I HATE AT&T AND LIKE I SAID BEFORE I HOPE THEY RUN OUT OF BUSINESS CAUSSE THESE PEOPLE ARE JUST TAKING OUR MONEY AND PROMISING THINGS THAT DONT OR EVER WILL BE DONE.

I have had it happen today and I am having the same issue. DId you ever file the lawsuit?

the family map program showed a location completely inaccurate to where I was located. This program caused complete and total destruction of my family. There is no way to prove not being somewhere when a satellite says you were. At least not to an angry spouse. Has anyone else has heard of this being an issue? I've thought of opening up a lawsuit against AT&T regarding this and the fact that these types of programs allow paranoid or abusive family members to stalk their spouses as long as they are on the same phone plan. In order to file a law suit I need other customers to back me up as well as to file complaints regarding their issues with the program. If anyone has had an issue similar to this please post.

I have att family map..not happy. Very unreliable, only works half the time and when it does work way off the
area where my family member is located. Not reliable.

Hello,

The home address on file in your AT&T account does not impact location accuracy in FamilyMap.

Ask the representative that's been helping you with this case to submit a ticket to the FamilyMap help desk that includes all the relevant information about your situation (main phone number and the text of the error message you received are the most important) and we'll be able to help her troubleshoot your issue.

Thank you,

FamilyMap Support

Success! The company doing this, Alternate Billing Corporation, is being investigated by the FBI.

Here's the press release from the FBI Website:
http://www.fbi.gov/news/pressrel/press-releases/billing_121610

Note: If you were a victim, you need to get a hold of the FBI as soon as possible.

Seeking Information in Alternate Billing Corporation Matter
Washington, D.C. December 16, 2010

* FBI National Press Office [protected]

— filed under: Field Office, Fraud, Field Cases, Breaking News, Press Release

The FBI is seeking information from consumers who believe that they have been improperly charged on their telephone bill for services neither ordered nor authorized related to Alternate Billing Corp., 24078 Greenway Road, Forest Lake, Minnesota, or any of its affiliated companies or services listed below.

800VMailbox
BusinessSEOPro
Digital VMail
Durham Technology
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Identity Holdings
InfoCall
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InstantSEOPro
Matchgamepro
Mobile 411 Plus
My411Connect
MyIDSafe
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NeedTheInfo
ProIdentityProtect
Safeguard My Credit
Streaming Flix
Streaming Flix - FamilyWebSafety
Streaming Flix - Iconz of Rock VIP
Streaming Flix - Mobile
Streaming Flix - National Lampoon
Streaming Flix - No Good TV Digital
Streaming Flix – UBD
Studio 127
Uvolve
VolCoff

Our inquiry is ongoing, and while we can’t provide any additional information at this time, we do need to hear from persons who believe they were improperly billed.

What we need to know:

1. Your basic contact information, including name, phone numbers, address, and e-mail address;
2. A list of which company/companies or service(s) billed you;
3. An estimate of your monetary loss; and
4. Whether or not you can provide documentation if requested in the future, such as copies of your telephone bills.

How to provide the above information:

1. Preferred Method—Via an online form on the FBI.gov website: http://forms.fbi.gov/alternate-billing-corp;
2. Via a dedicated e-mail address: telephone.victim@ic.fbi.gov; or
3. If you do not have access to a computer, you may mail your information to:

FBI Indianapolis
Alternate Billing Corporation Matter
575 N. Pennsylvania Street, Room 679
Indianapolis, IN 46204

If you have investigative information that might help with this matter, please use our electronic public leads and tips form at https://tips.fbi.gov/.

* You may also file complaints with the Minnesota Attorney General’s Office, [protected] or [protected]; or

* You mail your information to:

Attorney General’s Office
1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101

If we determine that you are a victim, we will be in touch with you. Please note: Due to the number of expected responses, it may be some time before you hear back from us.

You may also call our toll-free hotline at [protected] for recorded information regarding this issue. At this time, we are unable to accept messages on this line because of the expected call volume.

Updates, as available, will be provided via FBI.gov and the outgoing message on the toll-free line. We thank you for your patience as we conduct a thorough investigation and work to obtain victims’ information.

Charged 14.44 on att bill for screaming flex on Jan. 29 2010 Did not give permission, Steaming flix said that I gave them permission called me a lie when I said that I didnot although not any movies had been downloaded refused to refund money.. Don't know where they got info on me but it wasn't from me. Att adjusted my bill.

This company is a scam HBS did try and bill me 14.99 I called and they said my son had given them permission I told them My Son don't live here and why put on my account they said thats the number that was given.They said they would put a block on the account but it would take two to three bills to refelt my charges.I called my son and he said he never did okay any of this. then he called and they said Greg6912@yahoo.com gave them the order.what ever you do don't pay these people one dime HBS can and will try this over and over your phone bill.AT&T should not allow HBS to bill thur thier company.AT&T could stop this scam. well see .

Dude you are a freak and horribly insecure...

(Funny too)

We just received a call and our boss told us to answer the phone while she was out running errands, so I said she isn't available right now can I take a message? The woman said, no what is a better time to call back? I then replied, she should be back in an hour or so, and the snarky woman said, "WHATEVER!" are you kidding me? Hey, if you don't like your job, that's fine, but don't take it out on ME just trying to do MY job. Rude. Forget any service you were trying to push because we aren't biting after that conversation. Personally I think she should get a write up or something... customer service should ALWAYS be #1!

If you have any troubles accessing this website or calling those numbers, look at your monthly billing statement. It states: For inquiries concerning your account, please contact our Customer Service Center at [protected], Monday-Friday between 8:30 am - 5:00 p.m. 100% guarantee they will be able to assist you with any questions or concerns.

i am having a problem like this. if anyone can help please. i got a call from a rep for my bussiness and we talked for a bit, i told him i could not pay for something like this cause i just started up the bussiness. Gregory allen is his name he said well lets get you signed up so you can try it out and get some bussiness. i asked him if there was a trial period for free and he said ya lets get you going. needless to say after all the voice signature that was so vague, i am all of a sudden stuck in a 12 month contract. after three months of calling his manager Angelia Gilmore, i cant get anyone to call me back i did not want this service. i told mr allen to cancel it two months ago and he did not say anything about a contract for twelve months he said he would cancel it then i received my next bill. i dont know what to do. ive called and emailed 4 four times in the last week, ive gotten ahold of the managers manager Scott who will not call me back. my email address is Renosruin83@hotmail.com

the customer service number is [protected] they are open between 830 and 5 eastern. You call that number and they will document the account that you called but it is a requirement to send all cancellations via certified mail and they will give you the address. also the email address is www.atlanta.customercare@bapco.bls.com but i wouldn't use that b/c again you have to send your request via certified mail. hope this helps

You can feel to contact me at [protected] or Toll Free [protected] and ask for Gene Sieders and I will get you in contact with the right people.

You must send you cancellation in writing, but I am not confident it will be processed.

Last year I spoke with someone on the phone and THOUGHT I had cancelled my contract as the cost didn’t justify the business received. When collections began calling they referred me to the tiny print in my couple of year old contract stating cancellations must be in writing. Collections gave me an email address to send my cancellation letter to. I promptly sent the email with the cancellation notice, sucked it up (even though the AT&T rep didn’t advise me during the phone call to do it in writing) and have paid the bills for 2009 contract. I just received another automatic renewal notice. I forwarded a copy of the renewal notice, noting on it contract had been previously canceled and I do not want to the email I used last time. I also mailed a copy today (you only have 14 days from date of notice).

Good luck!

Incompetent sales associates. One guy (initials G.M.) told us that we only needed a data plan for one month for our rebates. Turns out 6 were required. We tried to reconcile the charges on the first bill he gave us while we were there, and he just said that he didn't understand the "Other Charges" line, and we should take it up with him if it showed up on the next bill and he would then remove it. It did show up, and we were then informed, by G.M. again, a month later that it was because we needed a data plan for both our new phones AND that we needed it for 6 months. So we will have to pay an extra $240 at due to his misinformation.

Moreover, none of the guys there understand the differnce between kBs & Mbits and presume to argue when they don't understand. And, one (initials D.F.) gave a completely wrong explanation to me on fiber-optic advantages (I'm an engineer that builds fiber lasers for a living). I feel sorry for anyone who believes his nonsense.

Lesson learned: buy online (from someone else); everything is in writing that way.

So if your a friggin engineer then why did you play him? You knew he didnt have the answer! Its people like you who are the real idiots! Yes he should have never tried to answer the question but you should have never asked it! Fool!

I REALLY KNOW HOW SOME OF YOU FEEL ABOUT ATT, THEY AREN'T NOTHING BUT A SET OF DEMONS, THEY DON'T CARE HOW THEY LIE, CHEAT, OR COVER UP, WHO EVER TRAIN THEM DID A JOB, WHEN I GET EVERY THING RIGHT WITH MY ACCOUT I'M FINDING ME A COMPANY THAT WOULD TREAT ME THEY WOULD TREAT THEMSELVES ITS NOTHING GOOD GOING TO COME FROM ANY OF THEM THEY ARE GETTING CLOSE TO BE CAUGHT WITH EMBLEZZLMENT, WATCH WHAT I TELL YOU, I GOT ONE MORE RECIEPT TO FIND, AND FROM THERE, ITS MY ATTORNEY, I'M GOING TO SUIT THEM SO HARD THEIR GRANDCHILDREN, AND THEIR CHILDREN WILL HAVE TO FINISH PAYING THE TAP, THE OVERSIZE DEMON IS GOING TO GET WHAT IT DESERVE, THEY JUST MESS UP WHEN THEY LIED, STOLE, AND TRY TO DECIEVE ME, BE PATIENT, YOU ARE GOING DOWN BIG TIME ATT, THOSE THATS NOT WORKING OR HAVING AN APPLICATION TO GE A JOB WITH THEM I ADVISES YOU NOT TO THERE WANT BE BENIFITS IT WILL BE SHORT LIVE AND CONVITIONS WAIT AND SEE, IT'S COMING WHEN YOU NOT EXPECTING.

Same thing here, but on our business Verizon account. I called 'payment one' and the guy said they would cancel and reimburse all charges going back 4 months. We'll see.

PaymentOne is a billing aggregator which provides billing services to hundreds of merchant companies.

If you are being billed by PaymentOne and have questions about the charge(s) and are not able to reach our merchant, please contact PaymentOne directly.

Contact PaymentOne Consumer Relations Department by email at Consumerhelp@paymentone.com or by calling us at [protected]
[Mon-Fri 8AM-4:30PM PST]

I just got off the phone with ATT whose rep called the 'Green Certicication' number which connected us to "Payment One." They fairly easily agreed to stop the payment and the ATT rep was quick enough to ask them to refund the 3 additional months that they had charged me for. Att did right by me and I thank Sharon from CT for her help.
It is remarkable that "Green Certification" supplies a number to call at all. Imagine how hard it would be without that. [Of course it might be 'payment One' that places the number.] I realise now that they didn't refund the amount of CT tax that they charged me on my ATT bill. I wonder who keeps that.

Bullsheat! GREEN MGMT TOOLS MONTHLY CHARGE showed up on my phone bill. Two charges for$49 on my monthly AT&T Bills. It was supposedly authorized by my wife for a webhost of her daycare. WTF? MY wife recalls the conversation she had with the telemarketer and told them to pound sand. This is an obvious scam. There is apparently a loophole in federal law that these mopes are exploiting. They did however agree to reverse the charges and credit my account. Ill have to wait and see if it actually happens

I just finished dealing with this bogus company (which as far as my research goes doesn't even exist). I really had to fight to explain that I am NOT a company, they pasted this phony charge on my home phone bill. I called AT&T first and they completely washed their hands and said I had to call this PaymentOne Corp to deal with it. I was very frustrated with the AT&T representative and asked if there is a way to deny any of this third-party billing to even show up on my bill. She said she would send me a form. As far as this Green Certification group, and PaymentOne Corp for that matter - I'm convinced they are a full-out scam. Payment One's automated system recognized my phone number and immediately connected me with "Green Certification" . . . how convenient! After having to interrupt her twice on her spiel about how "we" authorized the payment, I received a confirmation number and fax. We'll see if it is really completed - this scamming makes me SOOOO mad.

I did not look at my last month ATT bill and this month there was a payment One Corp $54.49. There was a phone number in front of it, I called and a lady answered after 20 min of arguing and being serious. she agreed to cancel and refund 2 months bill that I had. It definitly is scam.

This Company is definatly a scam. I just spent over an hour on the phone with them telling them that I did not authorize anything and that I wanted a full refund. They tried to argue with me, and I told them that what they were doing was not acceptable, and that I was on the internet at that moment and found tons of complaints about their company. They told me they would meet me half way and refund a portion. I told them no way, I want it all back. They stole it from me and they were lucky I didn't charge them interest for using my money. The girl was speechless. Needless to say they are supposed to be crediting back my account. I will definatley make sure I go through my next bill throughly to make sure they do. They don't want to give you your money back, but with alot of persuasion it can be done. Be prepared to argue with them.

This company is a scam! They called my office up to 8 times a day. We even told them that we were going to take legal action if they did not quit calling. They quit calling but now they have charged my at&t bill, $49.99!

Just joined this site to add my two cents. Quick note: your employee may not have OKed the "service." I didn't, and yet...

Same thing happened to me, except I'm the one who answered the call and I told the operator/caller I wasn't interested. That didn't stop them from slapping $49.99 on my AT&T bill. I'm so accustomed to having no questions about my bill that I paid it online (click-2-3!) and then looked at what I'd just paid, knew something was very wrong, and started digging.

The company making the charge was listed as

GREENINITIATIVES, LLC ... GREEN INIT, LLC-WEBHOST/INET DIRECTORY 49.99
Total PaymentOne Corp. 49.99

I was surprised that they provided a phone number:

Questions? Call: [protected]

That said, when I called I was told they'd cancel the "service" right away (which they did) but that because I had authorized it I had to pay for the charge already billed. I told them I didn't authorize it and why (I don't need what they were offering), and I was told that if that were the case they'd cancel it. I was told, however, their records showed I had and they'd call me back with the recording of my conversation. Never heard back from them.

Called AT&T, explained the situation (my online payment had gone past the point where I could cancel/change it), and they were terrific. The operator I spoke to reversed the entire bill, then killed the $49.99, rebilled the remainder, and that's what I paid.

I wasn't completely surprised when I found GREENspank had billed me again the following month. It was clear, however, they were just resubmitting the first and only charge. I called AT&T again, again got someone very nice who removed the $49.99 from the bill, and was told it was more likely this time around that they'd send me a bill directly. We will see. If they do it will be easier to get all over their case, to be honest.

I was also told that if the same thing happened again, they'd reverse it again happily.

Wrap-up is: call AT&T, explain the situation, they will almost certainly help you. Call the bozos, tell them to cancel, and make them commit to getting you the recording of your authorization.

We had the same exact issue. Call AT & T and have them reverse charges. This is a scam. I was on the phone with Green Initiatives LLC for 27 minutes telling them they cannot charge me. They did and they hung up on me too. Retrain all staff regarding phone scams.

Hello. I'm a uverse tech. I agree with you. We as techs have no idea how many tickets are scheduled. EX: A customer may schedule a time between 8am-12pm. The tech may not get the repair until 2pm. We aren't given a list of customers to see for the day. When we finish one ticket we hit a button on your laptop to get another ticket. Plus AT&T are also add more ticket as the day goes. So it can be a big headache for the techs also because we never know what we are getting.

No land line and internet service since January 15, 2018. I contacted Customer Service, the company first attempted to trouble shoot the problem over the phone but could not solve the issue and then indicated that the problem was outside of the home and they would need to send a service technician to fix the problem. The first available date given was January 30, 2018 (14 days without land line or internet service). I have called multiple times to request a more expedited service date and was told that all of their technicians are busy and there is a back log of requested service. The Customer Service person said that their back log should be cleared up in two weeks and service calls would be answered more quickly. Due to this outage, I have now exceeded my available data from my cell phone provider and am being charged $15 per overage. I have a son in college who relies on the internet to complete his work assignments and communicate with his teachers. If it were not for the fact that we have cell phones, we would be cut off from all communications. I was truly disgusted when the Customer Service rep started in on their sale's pitch about bundling service. I told him that if I had bundled my service (landline, internet, cell phone and cable) I would have no way to communicate at all. I live in the San Francisco Bay Area and for AT&T to have a 14 day response time to a service call is unacceptable.

I posted this on YELP today.
This review is for AT&T landline repair. My landline has been out for a month. AT&T finally showed up today. I showed the repair person the low line in the backyard and mention the dangling wires on the telephone pole in the backyard surrounded only by a plastic bag. He said the plastic bag was "pretty standard" . He said he was going to get his ladder and test the connection to the house. 90 seconds later he knocks and tells me the problem is in my house. Guess he did not realize I could see him through my window and he did not test the line! I have made another appointment and must wait another week for another repair person to show. I guess this guy didn't want to do his job because it was raining.This guy is "pretty standard" in my experience with AT&T. Last time I needed repair I had to file an FCC report to get them to do their job. I may have to do that again. Very displeased with AT&T. I have been a customer for over 30 years. They are always willing to take my money, yet unwilling to do much for it!

at&t is doing this to everyone.i have to call them every month to have these charges taken off my bill, what can we do to stop this?

Worst service ever. Nightmare to deal with this company.

My issue has to do with being billed for a long distance call that was NOT made from my home. I was not home when the call initiated, however, at 81 minutes in length, I would have walked in on someone using my phone when I returned home. I suspect someone connected to the pedestal with a butt set and made the 81 minute call at my expense. AT&T not only refuses to remove the call from my bill, but on three different occasions has proceeded to transfer me, disconnect me and generally brush me off with no intention of helping me get to the bottom of the problem. Each attempt at trying to resolve the issue from asking to speak to a supervisor or the Fraud Department has taken an hour and a half of my time only to be placed on endless HOLD and eventually disconnected when they get tired of transferring me from person to person. Your description of "AT&T may very well be the antichrist of customer service" and "AT&T does not give a hill of beans what anyone thinks of them; not only do they seemingly have no sense of wrong and right; but the evidence seems to suggest that what they do is very profitable for them" is so well said, I had to copy and paste it. They have themselves so well insulated that it is virtually impossible to penetrate the Sales Dept. which is disguised as Customer Service in order to speak to anyone who will actually LISTEN to you and attempt to find a mutually agreeable solution. Their protocol seems to be "keep transferring until the customer gives up."

I had AT&T phones for years, and never had an issue until recently, when GPS stopped working on my phone. It's vital for me to have GPS for my job. So I took my phone to an AT&T store, and after waiting for it to open late with only one employee there I was given a run-around about my problem and no help at all. So I went to a second AT&T store, where again there was only one employee working, and she had a line of people waiting for her. I could not wait, I was working, so I left. The next day I went to yet another AT&T store, where again there was only one person working and a line of people waiting. I waited as others gave up and left, and was finally told they could not help me because of their rules on my plan. That was it.

I went to the new Verizon store half a block from my home and got a new phone, at a better rate and dumped AT&T right then and there. The Verizon store was a huge contrast to the AT&T stores, they had lots of people helping their customers and I was greeted warmly as soon as I entered, then helped in short order. I left happy with my new phone that works. I do not recommend AT&T to anyone. Their service is lousy, and they do not support their customers. If you go to their stores you will wait a very long time just to talk to the one person working there. That's just unacceptable in my book!

AT&T is the worst! Be aware of how they avoid giving you the full information when signing on. Although AT&T had a worse than others deal on minutes and data usage for subscription, I signed on as they had that big push and commercials about how they let you unlock the phone when going to Europe. I before finalize purchase at several occasions asked to confirm I can unlock the phone when travel and they said yes, and did not inform about any conditions attached to unlocking. Well as it turns out, first time I called prior to my August vacation they informed I had been in my subscription for 3 months yet therefore could it not be unlocked. Now when I 6 month into my subscription call, they inform I can only get it unlocked if I terminate my contract, with a $275 fee!
I want to make everyone aware, do NOT choose AT&T, not only are they more expensive, they are dishonest and does not fully inform you if you ask questions! I can not recommend AT&T to anyone!

that's why you should never go to costco for your phones because the employees at costco aren't at&t employees...you should have gone to a corporate store to get the right information. That's not at&t's fault, but costco's fault for giving you the wrong information

Yes she can.She can go to directcomplaint.com. I just used them because AT&T SOMEHOW LOWERED MY MINTUTES! and i was charges $300 in fees, but i filed a cell phone/wireless complaint form and got $300 taken off my bill. I totally agree with you, but your the consumer, the power is in your hands, use it! soo go to directcomplaint.com!
good luck!

I am shocked by the level of poor customer service, and the unwillingness to stand behind advertised offers. Today, after going to the u-verse website, to see advertised promotions, they had a large screen devoted to the current special of $400 back when ordering the triple bundle. After putting all of the required items in my cart to receive the $400 back, I clicked on the link that says "what promotions would my order be eligible for", and it continually said only $300 back. After trying this several times, I decided to do an online Chat/Customer Service support. I was first told that the offer expired. I said no, it says under offer details that the deal runs from 2/7-2/10, 2010. Then he said simply that internet deals are subject to change.

Now, from what I can see, this is bait and switch, which I thought was illegal. He said they would change the main website to reflect these changes, but as of 2 hours later, it still says $400 back. For the unassuming who placed the order thinking that they were going to get the advertised $400, they have a surprise coming.

The customer representative provided no help, and clearly didn't care if I decided to become a customer or not. I hate Time Warner, but I will choose a known devil over this mess. This indicates to me that they are dishonest, unhelpful, and not worth doing business with.

I have screen captures of these great 'deals', along with my chat log, which I will be sending to all the relevant parties. I am disgusted, and will be canceling my phone and internet, that I currently carry through AT&T.

Buyer Beware is an understatement.

AT&T is horrible, I ordered phone service for my parents who live at the dead end of a VERY dark road, My father woks out of town alot, leaving my mother home alone. I ordered this service on Friday October the 17th, service was sopposed to be connected on Saturday (but of course it was not) so of course I called. The automated answering service led me on a run around and I could not even get connected to the repair line that is supposed to be 24/7.Monday at 5:00PM FINALLY a dial tone, by 6:00 PM silence, so I called again. 7:00PM service again. Tuesday morning my mother calls me and has to yell over the humming on the line, so you can guess it I CALLED.At noon on tuesday AT&T said that the gates were locked and they could not gain access, now here's the kicker my parents don't have gates. So after 3 hours on the phone and countless rude reps telling me that my DEPOSIT was non refundable, My parents now have a cell phone (not with AT&T) and my deposit is in the mail, we'll see how long that takes to get to me. I strongly urge anyone wanting home phone service to stear clear of AT&T, and if you have them GOOD LUCK.

The coverage is horrible around the Bryan College Station area. My iphone will go from five bars to none and back to five bars while in the same place. I don't know what's affecting the signal and I can't get anyone from the company to help me.

I don't pretend to think that I am some big-shot they are likely to listen to (in fact, I have plenty of evidence to the contrary), but I am running out of reasons for why any company would do so much that was so wrong to a customer.

My wife and I became AT&T wireless customers in 1995, sharing a single cell phone while struggling to start a family. When we could afford it, we expanded to three lines. Throughout, we used the cheap phones that came with the plan, even paying for insurance on them (how insane is that) because the sales rep advised us to report our phone missing whenever we wanted a new one. We never did this because I don't believe in lying, but eventually we got some second-hand phones that were slightly more up-to-date (and canceled the insurance).

Earlier this year, we decided it was time to upgrade again. Our previous contract had ended several months ago, and there were clearly better options now. Looking online, we found what looked like a good fit: 1400 minutes, four phones, $110/month. The catch? It was only for new customers. Being a faithful customer for 10+ years was actually being held against us, as the upgrade prices were all much higher.

Visits to AT&T stores did nothing to improve the situation; if we wanted a new contract, we were going to pay for the phones where others would not. Remarkable, right? We also had trouble finding a simple clamshell model with dial-by-touch buttons. The one that looked like the best match was only available online.

So I called one of the Internet companies (currently being front-ended by New Egg, which is otherwise a great company) and asked to cancel my existing AT&T account and start a new one. However the rep convinced me that everything would work better if we upgraded two of our lines first, then upgraded the remaining line and added the forth in a second order a week later. Bizarre, but straight logic clearly has little to do with cell phone sales.

Within hours I received an email telling me there was a problem, and I needed to call to fix it before the order could be processed. “This is a tertiary line, ” I was told. I would have to buy the phone outright for $160 more for the line we have had the longest. I said no: we have three lines, so change the other one. Fine, no problem, done and done.

The phones arrived a few days later, and my wife hated them. We went through the list of what was available again, but it was the best we could get in a simple clamshell. Reluctantly, we decided to keep the phones.

I did two things next: I ordered the upgrade and new line to finish the process, and I reported that the USB cables I had been promised were missing from our first order. Predictably, we received another email requiring another call: “This is a tertiary line, ” I was told again. The connection was bad, so I said I would call back.

In the meantime, I received an email regarding my missing cables: they would not send them, and any further discussion had to be held through their web chat client. Huh?

I opened up a chat session, and they apologized endlessly for my confusion, but absolutely refused to review the audio from my order to determine what I had been told. Regardless of what I had been promised, they considered the order complete.

What was being delivered was increasingly short of what had been promised, and this was the final straw. I canceled the orders, returned the phones, and began searching urgently for alternatives with my wife (AT&T had shut off all of our phones at this point, and never re-enabled them).

She found an identical offer from Verizon, and when we went to the mall a very nice man gladly listened to our tale of woe, and set up a new account for us with Verizon: same price, same coverage, better (and yet less expensive) phones. When he didn't have enough of the phone we wanted, he drove to another store and got us one.

To transfer the one phone number we were interested in keeping (which would also earn us $50 off), I had to get my account number from the nearby AT&T store. I took my place in line and waited, only to be told that they were really busy and I should come back another time. I said no, I simply needed my account number because I had been through a week of hell trying to upgrade my account and was no longer going to be an AT&T customer. The employee dialed a number, handed me the receiver, and walked away. Quite a contrast from Verizon, yes?

A few days later, I called AT&T to cancel my account, but they refused: I had to contact the vendor -- who it turned out had failed to cancel my upgrade. Then I had to wait several days before calling back again. On my next call, I was told to call back again as the cancellation department was unavailable (I later learned this is untrue – they could have canceled my lines themselves).

I called back the next day, saying I unconditionally wanted my account canceled. Suddenly, I was now being offered free phones and free minutes; I refused (I already had a Verizon account, and clearly had no reason to extend this abuse). I also asked *more than once* if there would be any further charges. No, I was told, your account is paid a month ahead. And no, I was told, AT&T will not return the unused portion of your payment. I actually thought the nightmare of being an AT&T mobile customer was over.

Weeks later, my wife reluctantly showed me a bill from AT&T for $150. Another call, and more excuses. First I was told that I still had two lines remaining, and that only a single line had been canceled. Next up, the cancellation rep started arguing with me right out of the gate, saying we had used over 1000 minutes (which does not appear on the bill) and refused to listen to me or put me in touch with a supervisor until I resorted to only replying to her with the word “Manager.”

I briefly explained the situation to the manager, and was told how they would gladly not take my money, if only I had canceled sooner. It did not matter that they had refused to cancel it twice, and then failed to cancel it again: I was to pay them $150 for service for phones that did not work. When I pointed this out, the manager offered to help me reactivate the phones, even though I had asked several times again to have the lines turned off.

Eventually, I was told that “if I wanted” they would cancel the lines immediately instead of just flagging them as needing to be canceled. Wasn't that what I had asked for EVERY TIME? I must be incredibly stupid, because I still cannot understand how, if (starting at the end of August but finally succeeding in the beginning of September) I request that my phones be canceled, and my account is paid a month ahead, and I am SPECIFICALLY told I do not owe anything, why is AT&T insisting that I pay them more money?

Is there anyone at AT&T that actually speaks the truth? I do not believe so, because every time I made a point, the reasons subtly changed -- dates shifted, rules bent. Anything to ensure I was wrong.

AT&T should be ashamed. They converted a steady source of income into someone who NEVER wants to see anyone spend another dime with them. Bland apologies and endless excuses simply don't stand up when they are failing to cancel my account and charging me for it. Imagine a place full of people operating a machine that abuses others, always apologizing but never stopping. All they can offer is a return to the abuse, and they genuinely expect me to get back on the machine, offering me minutes for phones that don't work and trying to enable phones that were already replaced. How can they even be surprised?

The sad truth is, AT&T doesn't like honest customers who just make and receive calls with simple clamshell phones. They like people who text, and browse, and blog, and share pictures – because they love charging exorbitant amounts for those things. What they don't love, clearly, is me. And after weeks

My mane is Tuan van Nguyen, my last social security number is 3938, somebody using my social security munber to open an account with you guy, please help

Please send your complaints about AT&T Mobile (Cingular = Crooks) to the Office of the President. Stacey Saenz [protected] ext 6576 or ss7522@att.com is eager to help!

I made the mistake of ordering AT&T DSL service. I never even completed the installation process before it wiped out my entire computer system-all documents, pics were gone, and my computer was frozen! A tech person was sent out, but he had no clue what to do, so he calls another tech on the phone who claimed that HE was frustrated -what about me? After 30 min. or so, they basically tell me to get a new computer! I was furious. Luckily I was able to fix the problem on my own-no thanks to them. I'm sending this crap back ASAP and I'll stick with dial up service. So buyer beware. The service here sucks, and if you have a technical problem, you're on your own.