AT&T
Reviews and Complaints

The process of obtaining proimsed cash back has been ridiculous. Even after you were promised money in the mail, do not expect it to ever arrive or be credited onto your account, do not include it in any of your financial planning, instead think of it as a little angel drop from the sky and you will be a happy camper.

AT&T will probably send you a mailer around 30 days after your service--this is the most efficient part of the "reward" process. If I could give a compliment to AT&T about their Uverse service, it would be how efficient the automatic mailers are with very nice orange, attention grabbing colors and glossy, tactile textures. Wow. When I signed up for Uverse with the promise of cash back, I was promised $225 in rewards. A mailer arrived on October 17 with a website to access. However, when I typed the website into my browser, it claimed I was not eligible for any rewards! And, so, as rewRep1190 suggests, I "redeemed" my cash back by calling the Uverse call center on October 24, 2008. The kind peanut eating representive informed me to expect the checks to arrive shortly after Thanksgiving, about 5 weeks after the redemption. And, guess what? My cash back for switching from a reliable cable provider increased to $280. Meanwhile, mailers continue to arrive offering me to switch from my local cable provider.

It is now January 11, 2009, and I have yet to receive a reward. When I called back at the beginning of December, a hapless agent informed me that the reward was "stuck in the system", and he needed approval from his supervisor to move it forward and to expect it within 2 weeks. Well, when I called two weeks later to find out when the checks would be mailed, I asked to speak with a supervisor. The supervisor was very good at her job. She informed me only that the checks were stuck in the system and to expect them in 2 weeks. Groundhog Day revisited. I have to say that all the agents I contacted were honest and sincere in telling me this: "There is nothing I can do to help expedite the reward, even though you have been waiting 11 weeks for checks that would normally be processed in 4 weeks." Unexpectedly, I received an email from AT&T to let me know I qualified for a $50 gift card. However, the gift card does not show up in the redeemed reward window on the website. That is a total of $330 AT&T has promised but not delivered.

You know, I will be thankful when the money arrives, if it ever does, but this is truly ridiculous. I have little good to say about this service.

im a rep at the reward center u need to call us at [protected] to get reward.

You need to call the customer service line and ask about your reward. I also was confused how this worked and called and asked. The very nice lady on the phone directed me to a page on their website. On that page you are able to request where the reward should be sent and if you want an email notification once it is mailed.

AT&T is great service for me. I'm saving 45$ a month with their uverse and internet and getting 200 more channels than I did with our local cable provider. If you weighed the options though and don't like the service, you should switch back. AT&T has no contracts so their shouldn't be a problem.

Good Luck!

go to google and type att uverse rewards

i also am having problems with then . i to need to return some equipment but i dont know why all of it was included in the prise theQUOTED me which was really a bait a switch i too am sick of thier lies /rudeness/and all out and out shcaming. they told me to go to a ups store and they'll know what to do but i document everything from thecolour of car the person is driving me to location to the colour of walls/hair/people/and so on i will get my word out about this u verse just sorry for the other sevices ATT@T is providing me tyhey too will be cancelled due to them them U -VERSE that is or and i do think a qoute will stand up in court hmmmm lets find out shall we U-VERSE i bet u a penny i win

Me too! I am done with AT&T. My husband traveled to India and Panama and had $100's of charges for calls to and from numbers which were not even in service.

We accepted a re-rate on the India trip but have refused on the Panama trip. All they keep telling us is that it is on our bill, they are valid, and we should pay the bill.

Jerk AT&T phone guy
Jeremy
employee I.D. gjm976n

I recently called AT&T to get a rebate after a friend called me and said 
"the 2- 3GS 8GB iPhones you bought are on sale now for $49"  then she told me she called AT&T and got a credit for the 2 iPhones of the same kind 2 days before I did with no problem. So I called AT&T and the nice lady one the phone said I think you need to go to the AT&T store with the receipt so I said that's not a problem, I got the receipt so I can do that, but I had a issue with my billing I added 2 phones to my family plan and they opened a new account instead of just adding them which took me to 4 phones and family plans allow 5 phones, but she didn't know how to resolve it, so she said " I'll get you someone who can better help you" so I was on hold for 10 minutes no problem I understand. The this guy comes on the phone and tells me there's nothing he can do, as I explained my situation he could care less and when I brought up the "30 days remorse claus he said and I quote " you can't buy a phone then see a commercial 3 days later and expect a credit, rebate or any other kind of support for that"
So I said then I don't want the iPhones put me back on my oldnplan and I'll go re- buy them for $49 the next day, I do have 30 days it clearly says that in the contract, then he got very pudgy and said " I am going to put a note on BOTH accounts that know one is allowed to help you with this or they will be immediately fired so I told him you are the rudest most pushy customer service person I have ever dealt with I'm my life and I will be making a formal complaint. He said go ahead I could care less and hung up on me. His name was 

Jeremy
employee I.D. gjm976n

I recently called AT&T to get a rebate after a friend called me and said
"the 2- 3GS 8GB iPhones you bought are on sale now for $49" then she told me she called AT&T and got a credit for the 2 iPhones of the same kind 2 days before I did with no problem. So I called AT&T and the nice lady one the phone said I think you need to go to the AT&T store with the receipt so I said that's not a problem, I got the receipt so I can do that, but I had a issue with my billing I added 2 phones to my family plan and they opened a new account instead of just adding them which took me to 4 phones and family plans allow 5 phones, but she didn't know how to resolve it, so she said " I'll get you someone who can better help you" so I was on hold for 10 minutes no problem I understand. The this guy comes on the phone and tells me there's nothing he can do, as I explained my situation he could care less and when I brought up the "30 days remorse claus he said and I quote " you can't buy a phone then see a commercial 3 days later and expect a credit, rebate or any other kind of support for that"
So I said then I don't want the iPhones put me back on my oldnplan and I'll go re- buy them for $49 the next day, I do have 30 days it clearly says that in the contract, then he got very pudgy and said " I am going to put a note on BOTH accounts that know one is allowed to help you with this or they will be immediately fired so I told him you are the rudest most pushy customer service person I have ever dealt with I'm my life and I will be making a formal complaint. He said go ahead I could care less and hung up on me.

I have been with at&t for year's we have both home phone cell phone everything you can have we've had it until last year we we canceled the internet with them so for a year we didn't have internet with them until 3 month's ago when we got a 1, 000 cell phone bill saying we haven't been paying our whole bill, all together in the past 2 month's we've paid 1, 500 and their still saying we owe them more need help on this tired of spending hour's on the phone with them. ( we still dont have internet with them)

I HATE, YES HATE THE YAHOO/AT&T INTERNET.THE ONLY REASON YOU DID IS YOU WANT TO ADVERTISE MORE. DID I MENTION I HATE IT!
I WANT MY OLD AT&T SITE BACK!

We switched from DSL to U-Verse Internet, having been promised $200.00 card to use for AT&T bills or whatever we want after 30 days. Well, our account shows we have a $100.00 credit, not the $200.00 card promised. Then in Feb 2013 we changed to Uverse Voice and received just today our letter with our Redemtion ID. I went to the page and it only had a $50.00 redemption card. All the while we were setting up Uverse Internet, what our reward would be was different each AT&T person I talked to. First it was a $200.00 rebate, then it was a rewards card to use however we wish, the next person said no it is a rebate, then the next person told us that it was a card to use on AT&T services, etc. as we wished including paying our bill. The last person I talked to said no it is a $200.00 Visa card to use as we wish. Well, we never received the $200.00 card, but did receive $100.00 credit to our account. Then we went with Uverse Voice in Feb 2013, saying we'd get an extra $50.00 on the rewards card for bundling. That leaves our "rewards" $50.00 short. Why would a company tell so many different customer service reps were different rewards every time we called and checked? I guess I should be happy we at least got the $100.00 credit. We'll see if that $50.00 Visa card ever comes, but it's still short of what we promised. AT&T needs to get their **** together and make sure everyone is on the same page about what and how and how much rewards and rebates are. And, a bit off subject, our "new" 12 mg Internet service is NOT as lightning fast as they said it would be over our past 1.5 mgs. It is faster, but only slightly. What gives? Anyone else experience that?

This lecherous and predatory company operates without impunity. I am a mild mannered person that has been transformed into a raving lunatic by the bait and switch and the absolute horrible customer "service ." I was owed a $300 reward and kept calling to inquire of its status. Now they tell me those rewards are no longer available and there is nothing they can do. It's so egregious that you don't even know where to start presenting a logical argument that clearly demonstrates why you are getting violated without any lube. It's like the Stepford Wives or some other alternate reality that I can't operate in. FYI if they ever cut off your service(S) they charge you a restore fee for each one.Even though it's the same friggin system. They are making Time Warner look like philanthropists compared to their business practices. There are only about 10 other things I was mislead on that I will not go into, so as to preserve a complete nervous breakdown. For lack of a better description the entire outfit is a ### ridden boil on the American consumer's perineum.

I saw a offer for A.T.&T.U-Verse. To switch from your current company they would give you a $300 gift card. I thought WOW! I had the operator explain the gift card and how it could be used. I said sign us up! The after getting the service I get a letter to go to a web-site to get our bonus. I go there and it's $50 gift card. I have lodged numerous complaints. I am being told that I'm receiving a $35 a month discount and can't get the $300 gift card. Discount? I now pay more the Cox my former cable company! Their customer service sucks! I said I know you record these calls - look it up and see that I was supposed to receive it. I was told that even if it was offered - and get this --- "It doesn't exist!". That is what he said! What he meant was I couldn't get the "discount" and the card. So, I said give me the card I was promised - couldn't switch it. It might be illegal to record conversations but if you are going to deal with A.T.&T. I would record any promises made! They also said I received a E-mail out lining the offer I was receiving. I can't find it in old, new or deleated E-mails. So, I said it again. I was told they couldn't do that either!

I signed up for ATT Uverse on 3/1/10 for the bundle phone, internet, and TV (6 sets and 2 phone lines) with Hi Def and HBO for $100 Visa Card and $162.00 for the 1st year and no installation charges. (Andrea) After service was installed, I had no high def and no HBO. After the weekend, 2 TVs and DVR did not work. They came to fix it and now I had High Def, but no HBO. I called and they said I was never signed up for HBO, I vigorously disagreed as I had confirmed all information and wrote all the information down, but agreed to pay $168.00 for the U450 package for the 1st year with $150.00 Visa cards. (Sarah 3/17/10). Meanwhile, the laptop computer no longer connects to the gateway, the 6 TV doesn't work and the wireless printer no longer connects to the network. Also. a brand new Hi Def TV has only green, white and red colors. On 3/20/10, I received an ATT card in the mail which said to redeem my ATT reward points online. I did for $100 which I was upset because it was supposed to be $150.00. When I clicked to check my status, it said $250.00 was alsready processed. HMMMM. On 3/22/09, I received the bill from ATT with installation and activation charges ($54), no second phone line, wrong cheaper package listed but with the outrageous amount of over $250.00. I called and talked to Kenya who said she could work around the rate for 6 months then I would have to call her back in 6 months so they could rework ir or she could give me the the difference in a lump sum because I had redeemed the gift cards. She took off the installation charges but not the activation fee. I said no as I use and need an accurate bill for business. I asked to talk to a supervisor. Austin came on the line and confirmed what Kenya told me but said he would check into it and get back to me in 24 hours. I ask for a number to reach him directly and he would not supply me with one. On 3/23/10 in the AM, we contacted the installation technician to say the laptop and TV were not working. We are still waiting for a call. On 3/23 after waiting for a response for 24 hours to no avail, I called ATT and talked to Brendan. He said he could not do anything. I asked to talk to Austin the supervisor. He said there was no supervisor, Austin, who worked there just another Austin, a phone rep like him. HMMMMM. I talked to Amanda, a supervisor. She took off the activation fee but could not help with changing the bill to $168.00 which was what I agreed to pay. She noted the 2nd phone line was not included but she couldn't do anything to help. I was quite upset and told them not to send me a bill as I would not pay it. Later, I called WOW and reordered their service. On 4/5/10, I will be rid of ATT forever. I am still waiting for a service call.

PLEASE: MY ADVICE - FORGET THIS SERVICE. I also forgot to mention 1 phone no longer works and the TVs frequently freeze and you must reboot the set boxes.

AT&T promised me a promotion for $20 a month off my uverse bill for 6 months. They told me the second receiver was free for 1 year. The internet was $33.00, the TV was $39.00, less the $20.00 per month. The price of the service was supposed to be $52.00 a month plus taxes for 6 months.
What a mess. I asked for a paper bill for months, yet only received an email notice, with hundreds of dollars listed as an overdue balance. So far, starting in March of 2009 through February, 2010, I have credits on my account for $1, 002.00, the price of the service during this time is $957.00, with the promotions and they want me to pay them another $249.00. I had a case number in one instance, a representative was supposed to call me back at 9:30am on a Monday and at 8:30am, they turned off my service. Another $60 added to my bill. I have literally spent the entire day on the phone being passed between billing, accounts receivable, retention, sales, with rude people who hang up on you...and when I think everything is straight, another email comes with another overdue amount. I've had it with AT&T.

Somebody knocked on my door to offer me a $150 rebate back in January 2009, it's now October, and still no rebate. I spoke to "Mona" at the att rewards department and she said it was declined because of my phone #?!?!?! She would not elaborate. She said since I don't have an ATT home phone (they do not have it available in my area) I would not qualify for the rebate. Two weeks ago they told me that they would credit my account $150, they never did. Spoke to a supervisor at customer service for ATT, and I have never been treated so rudely, her name was "Collins", she would interupt me and speak loudly (almost yelling) over me. I asked to speak to her superior and she snickered and said "i'll have to take your number and have them call you back". I'm sure she didn't even take my number down. I'm switching back to comcast, after 8 months of crappy service that keeps on failing and paying $210 per month.

Having the same issues here in North Raleigh. No rebates yet and it's been two months. Called and they said it's on the way ($100 check and $100 Visa) so we'll see how that goes.

BUT the other thing is they contend that it's NOT shared access BUT my internet is slow as hell (on ALL websites, not just a few) during busy times of day. And no matter what time of day I have the problem of web pages not coming up completely..like youtube will have picture thumbnails missing all over the place and videos won't load unless I do a refresh or two or three. I'm going back to TWC. Never should have switched to begin with.

One good thing I can say is that ATT has a news server and TWC discontinued theirs.

PS check out my ATT service photo..funny s*** and I dead with this on EVERY page.

I agree. Same thing with my case. The sales guy promised that I will get $250 rebate and now I got only $100 and when I call customer care, they dont really care! ATT's another lure and trap game.

GSV

My complaint is against AT&T for its false advertising regarding rebates. The promised me a total of $240 in rebates against my investment in U-Verse services way back in December 2008, and they haven’t completely delivered by April 2009.

Their deceptive strategy was to first assure me that after the initial $100 check I would get another check for $40 and a VISA care worth $100 within 4 – 6 weeks after filing. I did file immediately but no rebates yet; furthermore, every time I call to inquire, I get the same line of bull, that there was a breakdown in the process so they will give these rebates high priority and I should get them in 5 – 6 weeks (from the date of the call).

To add insult, they refuse to accept these credits toward payments to ATT for the crummy service I received from them and subsequently returned to TWC after a 30 day trial.

se to ruin it to me

We upgraded our wireless plan 9 months ago, around November 2007 and were told that the family plan that we were getting was good for our family of 5. We only had 3 phones but would need 2 more in the coming years and this plan was expandable. This was a 550 minutes plan that I was made to upgrade from a 600 minute plan that was cheaper but to add more phones I needed to go to this plan. Well, now I want to add more lines and they are telling me that I can't. That the plan is only for 3 lines. How many families do you know that only have 3 members. The company once again is trying to get more money and wants me to upgrade to another plan. I've spoken to at least 20 people at the company, from different support areas. At first I was told that this was not a problem that I could order the phone and just add it to my plan. I did this, I ordered the phone, I went to activate it and they said I couldn't add it to my plan that I would have to upgrade. I sent the phone back gave up. A month later I tried it online and it seemed to work, it let me order the phone with no problem and I called and they said it was not a problem. Again I received another phone. Again when I went to activate it they said I couldn't unless I upgraded. I've been working on this now for 2 months and finally was able to talk to someone up the chain and they are saying that I can't add another phone without upgrading. They basically switched the plans in mid stream because all of the other wireless companies are going to this format. When I said I guess I would have to switch, they didn't seem to care. Obviously, AT&T, is playing games and trying to get away with what they can.

I had AT&T long distant years ago and they didn't care about my plans back then, I had problems with their billing practices and I guess they haven't changed.

After the 4th time of a messed up bill, I am done. I kept paying my phone bill and they kept calling me saying they would turn my phone off if I did not send them my monthly payment. Then 2 days later, I got a bill with a 312.00 credit on it! After going over the paper work, I found they were applying my payments to my internet acct. were I owed only 19.00 a month. Geez! Problem is, I was with them one time before and had the same problem. I went and switched to Simple Mobile with my Iphone. I refuse to pay them their early termination fee. I understand mistakes can be made, but like I said before, this is not the first time. The company is TERRIBLE!

AT&T has for the 2nd time, taken money from my checking account WITHOUT MY AUTHORIZATION! can we say ILLEGAL! It has caused bounced checks, outstanding overdraft fees, I've played nice for too long... been with AT&T since 2003. I think its time to contact a lawyer? Im seriously at my witsend with this! meanwhile the threat of my electrictity being shut off because of AT&Ts actions, I have to come up with additional $$$ to cover that! and I DONT HAVE IT! All AT&T can say is, We are sorry and we reversed the charges. I have yet to see it in my bank account! not to mention the overdraft fees they are responsible for!

ATT didn't become a huge profitable company by being stupid. they take advantage of the fact that their customers have jobs (to pay for ATTs crap) and don't have time to read all the contract ultra fine print. I felt the same way others described when I upgraded to iPhones this week and was told I couldn't drop to a lower minute plan and consume my 7000 minutes. I decided to just move on. The only option was to go postal and bunk with Bernie Madoff!

Constant call disconnects, too. Notice the recent Consumer Report mag rating for AT&T; the very lowest in every single US market in every category (consumer complaints, disconnects, low/no signal, etc.)
I'm locked in for another year and going elsewhere cuz anything is going to be better!

All the communication companies deliberately look for ways to scam their customers, knowing quite well that the government or any other regulatory branch will do little or nothing when they are swamped with endless complaints and held up by lobbyists that pay them to do nothing. It's literally a license to steal, since they are all mega sized companies and it would take too much effort to stop them, so we all suffer from their greedy way of doing business. The larger the company, the more they they can cheat the public and continue to operate with impunity. These companies have people just to figure how they can operate in a quasi illegal fashion just inside the law to inflate their bills and find all types of ways to add fees and charges unrelated to the service. They also add surcharges and internal fees to their own billing and claim it is outside or government charges and not theirs. The people that answer complaints are also trained to discourage callers and deny credits where ever possible. There are very few places the public can go to get satisfaction and they know this, which forces many of us to simply give up in frustration.

I agree. The rollover minutes are a total scam. They give them to you to make you feel like you are not losing minutes if you buy too big of a plan, but then they strategically keep them from ever being used.

1) If you add a person to your plan, you might start using those minutes. So they cancel them.
2) If you downgrade your minutes per month, you might start using those rollover minutes, so they cancel them.
3) Then, if somehow, a lot of people on a particular plan seem to be using the minutes up. They cancel that plan and force you into a change. Then they cancel your minutes because you changed.

The only way you CAN use the rollover minutes is by greatly increasing your talking time without adding a phone line or changing any features.

Let me explain this to you guys... Lets say somebody decides to get a 3000 minute family plan for $149.99 for one month when they know darn well that they are only going to use 700 of those minutes. They've just accumulated 2300 rollover minutes and can now downgrade to the 700 minute plan for 69.99, that's an $80 difference in the plans, therefore only one month and maybe a half would pay for that difference and now they have a nice little nest egg of minutes. They've just cheated the system. THATS why the minutes are capped down when downgrading the plan

I agree with the complaints on this board and would like for a lawyer to call me before my account goes into collections. I have paid several months of ATT Wireless bills and for a family plan of 5 I have been paying nearly $750.00 for unknown charges. My plan was for $100.00 for 2100 minutes and each phone had charges, but none that would add up to $750.00!

Every month was the same story and ATT did not have a reasonable explanation. They are also ripping people off with the early termination fee, which is clearly against federal laws. Please help me file suit against ATT Wireless Fraud and Scam with charges and illegal fees.

Thank you,
Maritza

Try: rewardcenter.att.com -- Went through an online chat with an AT&T employee and received the CORRECT website address ! It worked !

I have also gotten the reward, you can all the phone company and have them redeem it with them and get a confirmation order, and if you give the phone company your e-mail they will send you a confirmation online that you will be receiving it on a certain date.

I have gotten this before, they will send you your check with no problems.

I A.Brown was told that I would receieve my a free modem in the mail, but when I received my bill I was charged 125.90. I would appreciate if I would be credited my rebate

i was told i would recieve a $150 visa gift card signing up and and a $50 check. Well, the check is being processesed but why can't i recieve a redemtion for my visa gift card? kristine

I was promised a $20.00 reward for upgrading, over the phone and with a postcard.
Went to the web site but nothing worked. My bill jumped from $107.20 to $119.82.
Please explain!

Yesterday I reveived a meiling from AT&T U-Verse, indicating that there was a reward waiting for me, and that I should check the website to redeem and track the status of my AT&T rewards. The website has no such option. What can I do? My name is Gary Truwe.

I am very disappointed in your company ATT, I have been calling for a referrel rebate, on 12/9/08, 1-4-09, 1/22/09, 2/20/09, 3/13/09, and everytime I call there is a different story, and not the right one. they tell me it take 2-3 wks before I get my referrel rebate. Now they tell me I am not getting it because I did not register in time and I registered my son on 12/9/08, when he got service . and all this time nobody told me that I was not getting it they told me a bunch of lies. Train you people to answer the right questions. i know that there is always a problem with rebates from your company because this also happened to my granddaughter. It is possible for me to still get the rebate? nellie

when we called att for our service*s we were told about the 100.00 rebate. well nothing has been sent out.can you tell us why? thankyou...p .raymond

I called the att to see if how much I own on my bill. They told me that it was 128.98. I then told them that it was not right Cause I ordor theHigh Speed Internet and the Modem and the shipping with my CreditCard. That is when the person told me that they don't take Credit Cards ordors. now here I am that I met have to pay for everything again.

i have been waiting for my dsl rebate for over 7(SEVEN) MONTHS and all i get is the run around, they tell me to send the numbers on the box the modemn.

let me tell you all righht now i am not going to be ripped off because some nut has to have money you all have already taken money out of myn checking account and how you done it i don, t know ..i have never had a go phone before and nwever will now, it is wrong in waht you all are doing to people, it is fraud and you are not going to use me in your dirty little scheme..you all put my money back in the ba nk before i go to s.s. and you can count on the law.my money had better go back in the bank.i will never have a go phone. now i want my money back i really don, t know how you all done this but you had better get it strighten out.

ROSA E.COYLE
AND THAT IS ALL YOU GET.

Reward - What reward! Still waiting

I told my sister about Directv so I call the number told them my name, phone number.Them I told them I had told my sister about Directv, gave her the phone she got it then she asked them don't my sister get 100.00 for refureing me they said no you didn;t give use her account number hello i did all that before I gave her the phone.Got cheayed out of that 100.00

My told my sister about Dircetv I talk to the person at att gave them my account number told about my sister gave her the phone.She asked them about my 100.00 for refureing her they said no I could not get it because she did not give them my account number hello I did all that before I gave her the phone got cheated out of that 100.00

ATT REWARDS CARDS SUCK YOU THINK THEY WERE GIVING YOU A MILLION [censor]ING DOLLARS THE SYSTEM TO ACTIVATE CARDS SUCKH DONT THEY KNOW ABOUT HOME PHONE NUMBERS ALL YOU DO IS CALL FROM PHONE AND ACTIVATE ALSO SEND 3 $50..00 DOLLAR CARDS INSTEAD OF ONE CARD A COMPLETE BUNCH OF COPERATE [censor] RUNNING THE SYSTEM

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I was promised $275 in rewards and only received $50. Good thing I kept my online receipt to fax to their Reward Center at [protected]. Despite faxing my request and proof of rewards over 10 times over the last couple months, it is still not available for me to redeem. Phone calls didn't help. I am close to being angry enough to begin faxing random junk into their fax line to cause the same amount of confusion and frustration they have caused me. I should have learned by the past rewards experiences from years ago - not sure why I returned to AT&T.
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i done had this service for 4or5 months and still havent recieved a reward

Iam sick a tired of ATT and there REWARD CENTER . Feel free to call me anytime to hear my stories, Iam getting ready to drop there service, because I think they give us the trouble getting are REWARDS because most people just wont keep after them.Well they just messed with the wrong man! [protected] D.J.G

We got at&t service back in Oct 09 and had trouble with there service and we had it for a week and they took out the 50 deposit from my wifes account and after changing service as they said i was suppose to get a visa gift card, i just got it yesterday. Well after we went to another phone service it wasn't good so we went back to at&t and they took out 50.00 again and we were suppose to get a paper bill but we didn't use the internet but one day and i called them to disconnect it and they did but they took out 11.75 just for that one day of service cause it was very slow and i had the fastest service they have and i got a bill for the phone saying i have to pay 6.76 but what happen to the disposit? they just kelp it the second time and on the rebate card i called to activate and when i put in the card numbers they repete it back but the numbers are wrong and i have tried it ten times and i even went online to do it but it say's theers trouble. We will NEVER get anything that has at&t on it ever again but i'm fixing to turn them into the BBB here and let them take charge cause they owe us money but doesn't want to pay.

I just switched from Time Warner to ATT on October 28, 2009...and have paid my bill (somewhat confusing, to say the least...over $240) for phone, DSL and internet...with a rebate supposedly coming. As of this moment I am planning to contact ATT with the paperwork I received:"Your reward is waitinf for you!". NOW -- after reading about the problems, above, with respect to ATT NOT FULFILLING their obligations to us, I am quite concerned and IF att does NOT respond to my application today (Dec 2nd) for their so-called rewards, I will CANCEL and return to Time Warner, here in Kansas City. (Let also it be known I've waited more than the 30 day period to apply for "so-called rewards.") cablefilms@att.net

### it what can you do! STOP COMPLAINING, AND DO SOMETHING, These stupid complaint sites are a joke we all let these corporate ###ers get the best of us and we figure logging on to a [censored] website will ultimatly fix our problems. try filing a group lawsuit. You may not think you're entiteled to much more than $50.00 But I'm telling you they don't want to be publicaly exposed, which could and would be dramatic to theie company. if you want more information and involment, contact me at brad24taylor@yahoo.com and we will help each other

you ###ing people are nothing more than low-life ###. 60 dollars a month for a piece of ### laptop connect card that does not cut it . it loses signal way to often for no reason . 3-4-5- bars does not matter it is a total ###ing rippoff and you people should be ashamed of yourselfs i will not be renewing any contracts with you ###ing ### . at&t is a totally dispicable company . and i hope you go out of businessreal soon because you suck...

I switched my internet service to At&T DSL and was to receive a rebate. they now tell me that they could not verify that I have the DSL service, not sure how that is when they are charging me for the service. Also, I changed to dish network from cable and submitted rebate papers as required and they claim they never received the documents. I did not get them back in the mail and can only assume they lost the documents. In short they have denied $375.00 in rebates promised at sign up.

I mailed in for my rebate for my AT&T REWARDS as I opted for my high speed 2TDSL, which I am using now. To this date I haven't received anything. Could you please check as I posted this request on July 28, 2008, which has been more than 2 months ago. Thank you.

William Tahata
2110 W. 176 St
Torrance, CA. 90504

I supposedly was mailed my rebate for the purchase of a new cell phone on December 12. I followed up on email, but after not receiving it I call the phone number listed. They said it was in fact mailed and I should receive it in 3 weeks. Well, as of today, I still have not received it. Is this a scam or what? Am I allowed to deduct the rebate amount from my next cell phone payment?

I was told if I orderd internet servce from At&t I would recieve a 50 dollar visa gift card..I never receved it and now thay are saying I was to apply for this..Well if I have service through them they should automaticaly send my rebate. Now thay are saying tha my rebate has expired.Could you help me to obtain it?

I moved and had to turn off my AT&T home phone/internet service. I just realized that the rebate check they had sent me to offset the cost of my modem is expired. I called to request that they reissue the check - this is money owed to me.

I was informed that "since [I am] no longer a customer with AT&T, those funds are no longer available." We're oh so sorry, we're keeping your 50 bucks.

Excuse me?

I SPENT ALOT OF MONEY ON A PHONE TO UPGRADE. MY PHONE QUITS RINGING AND THEY SEND ME A REFURBISHED PHONE. THAT ONE GOES BAD AND NOW I'M ON MY FIFTH PHONE THAT IS STILL NOT WORKING PROPERLY. THEY WON'T SEND ME ANYMORE PHONES AND THAT'S THE END OF IT. I DIDN'T ORIGINALLY BUY A REFURBISHED PHONE WHY DO THEY SEND MY REPLACEMENT THAT WAY?
ATT CINCULAR IS BAD NEWS...

I have been trying to get my rebate of 79.99 since June 2008. After multiple calls to ATT, waiting on hold, being transfered from dept. to dept. and getting disconnected I have still to date not received it. My last communication was I should receive it in about a week... we'll see. I would not recomend ATT to my worst enemy and if I had it to do all over again I would not. My lesson learned is to never agree to any type of service with ATT where a rebate of any kind is offered.

The complaintsboard.com website does not do any checking. It's simply a place to post complaints. Contact tyour local Better Business Bureau.

I have a store selling at & t prepaid pin number,
now there are 3 customers complaint that the pin nuber can not been refill, so I called the CS and wait over 20 minutes, and then, they just refuse to provide me any informations due to ### security reason. and finally, i refund back to the customers, and lost that $75.

I questioned that, who can access the pin number, ?

I think At & T sell 1 prepiad pin number to more than 1 customers, they are trying to cheat their customers.

I'm having the same probelms, but more... Had a 8-10am appt. no call, I called, they said someone will be coming that day. Finally at 3:30pm tech came to install the U-verse. That evening I notice that only one phone line in my home worked. I call and set-up an appointment for the next day at 11:00am, you guest it, a no-show, call three more times that day and finally was given another appointment for the very next day at 6-9pm, another no-show, was given another appointment for the next day 6-9pm... ANOTHER NO-SHOW. Some one needs to be fired and unemployed...

I had bought a Go phone last month and had activated the same on 13th October 2008, I got the phone + gophone card of 50$ value with 10$ bonus for the activations in that period. Eventually i got a nice deal with 60$ time.

After I recharged the phone, I started noticing the problems while speaking on the refurbished Nokia 2610. It was a bad instrument as I was not able to hear the other person clearly on this phone ; and since here you usually buy the phone + connection together, by the time i realised the phone was bad i consumed 1.5$. To cover up for the business I spoke to Sprint mobile and ordered a new connection, as AT&T's poor connection causes me a loss in my business.

I was pretty sure that this money was to be returned by AT&T (barring the 1.5$ which i had consumed so far); I called up customer care and they spoke so redely to me and said that the talktime cannot be returned.

Reason why i had to go through the pain of ordering a new connection is due to the phone which was promoted by AT&T and evenually I could not use my talktime with this phone. Please suggest as I am searching for the appropriate consumer forum to help me here.
All I paid was 40$ plus 3 $ taxes and I want this 43$ back., because of this bad instrument or whatever reason (may be the TA&T) connection at Arizona; I have still not been able to use the talktime which is valid till 11th January 2009.

I am raising this concern with other consumer forums as well,
All i want is my basic money to be returned.

My AT&T no is : [protected]
Order Number: [protected]

Thanks
Amit Khurana

ATT U-VERSE IS STILL A PROBLEM. EVER SINCE I HAVE RECEIVED THE SERVICES FROM ATT U-VERSE I HAVE HAD 3 TECHS. AT MY HOUSE PLUS A FIELD MANAGER AND I STILL HAVE THE PROBLEM AT MY HOUSE. I AM PARTIALLY PARALIZED FROM THE WAIST DOWN. I MISSED 2 APPOINTMENTS WITH MY DOCTOR BECAUSE ATT DID NOT KEEP THERE APPT ON TIME . I SUFFER WITH PERMANENT CRONIC PAIN. AND NOW JUST YESTERDAY EVERYTHING WAS DOWN FOR AT LEAST 4 HOURS.! I HAVE BEEN WITH ATT FOR MANY YEARS, I EVEN HAD MY FAMILY, FRIENDS USE ATT BUT IF SOMEONE DOES EVEN NOT CALL ME ABOUT THIS I WILL CHANGE AND EVERY ONE I KNOW. SO ATT PLEASE CALL ME. MR. J. RODRIGUEZ

May I please have the rebate for the modum I purchased from AT&T. [protected]. [protected] or bornyek@att.net.

At&t is a scam artist. Avoid it at all costs. I was told I would receive a rebate in 4-6 weeks for the modem I purchased 2 months ago. The sales representative at the store filled in all of the information on the rebate form and informed me that all I had to do was fill out my address and mail it in. I never received the rebate. When I called to find out why not, I was told, well even though we received all of your paperwork, we canceled your rebate because the 'skew' number was not written on the form. After complaining and threatening to stop paying my bill altogether I was finally transferred to a supervisor who admitted that the skew number was on the receipt I provided, but that they had not bothered to input it into their system so that I could receive my rebate. I may receive the rebate in another six weeks! Everyone else who purchased a modem at that store (and likely all over the country) who does not call to complain will not receive their $100 rebate. This is an organized scam for At&t to steel millions of dollars from its customers. Someone should sue them for false advertisement and theft. Avoid them at all cost!

P.T. Barnum was right--as evidenced by AT&T's operating principle: "There is a sucker born every minute!"

i was told the same as all of the above subscribers, and was looking forward to my well deserved rebate reward and surprise it is not in my hands due to no website only this complaint section. i want my rebate also. 08/06/09. thanks for nothin.. stacy duarte

I was unable to get a response when I tried to get my rebate I was promised. Now what do I do? Please let me know. Thanks, Claudia Williams

I have had u verse for 2 months still can't find the web site for my rebate. Also my grandson had to hook up my laptop after 8 calls to their help site. My phone doesn't work well. Sorry i changed.

The correct address is:

https://rewardcenter.att.com/

Lots of luck!

we were told that we would receive a $100.00 visa card for getting ATT high speed internet service for our business. it has been several months and we have received nothing. I called and they said you have to apply on line. So here I am along with everone else complaining. How do you get your visa card. No one seems to get it, this is ridiculous. Now I want to get service for our home but I think I will get it from another company and maybe cancel what we have with ATT. please contact us so we can resolve this matter

I was told I would get a rebate for the cost of the modum if I agreedt to install highspeed dsl ultra, no contract required . Trying to get my rebate requires a 2yr agreement now. This is BS !

Contact your Public service commission to complain about AT&T. Don't let AT&T intimidate you.

Dani