AT&T
Reviews and Complaints

I don't even USE AT&T prepaid yet my debit card was charged TWICE on November 14, 2016 in the amount of $72.79 EACH! Unlike Christa, there is NO address next to the charges on my statement---only Portland Oregon! I'm just curious---those of you experiencing these charges, do any of you subscribe to DirecTV?

I added 600 minutes to my calling card. When I got my bank statement, they charged me twice. I contacted them by phone. They said they would debit my account withing 10 day's. Shortly thereafter, I tried to use my calling card and they took away all my minutes. Now I have to contact them again and hopefully they will get it right this time and I won't have to get a new pin number, which I have been using for 8 years.

I added 600 minutes to my card, the amount was 26.oo. When I got my bill, they charged me twice. I contacted them by phone. They said they would credit my account in ten day's. Well, shortly after, I went to use my calling card and my 600 minutes are gone and I cannot use my card. Now I have to call them again to see if I can get this straighted out. What a pain.

Watch out for this predatory practice: if you use a credit card to add mintues to your ATT rechargeable card through Vesta, by DEFAULT they will set you up to automatically charge your card for more minutes whenever you use up your balance. You won't know this until you get your credit card statement, so be careful about adding minutes to this card. Only do it through a LIVE PERSON and make sure you opt out of the automatic renewal feature. They will not refund your money under any circumstances.

Didn't Notice the Charges because of electronic statemet delivery. (Changed that to regular Mail)

Spent most of my Sunday on the Phone with Dish Network. Spoke with 2 reps & one supervisor.
Advised to lock all dvr's (TV'S-EACH REMOTE).

No Time Available for Pay Per View Movies, because they run all day. (Total 2 in 3 Months in One Statement) DECEMBER 2009
VOD Movies were ordered in very early hours like 3am, 4am, 5am & in between.

No Credit was provided.

Only happened after I connected my DVR's to Internet (Connected DVR to Internet, according to Dish Network, 10/02/09)
First Charge appeared on Nov-28-2010.

3 Movies were watched twice in 3 months overbilling period (within 2 days)

LOOKING FOR MORE DISH NETWORK CUSTOMERS WITH OVERBILLING ISSUES FOR A CLASS ACTION LAW SUITE

Contact Info:
cctv1st@yahoo.com, Shawn Michael

In my experience all the big companies especially the Cable TV, stelaite and internet providers have gotten fat and too greedy off the hard working American families. As for a reliable high speed internet provider the only one out there worth considering is the Verizon fiber optics, sadly it's not available everywhere, which is why I had to go with the ATT which worth crap if you catch my drift. There should be something a consumer can do to end this monopoly and getting robbed by this big fat cats.

I've been having dropout problems with my internet for the past month-and-a-half. I scanned my computer, and found no errors or viruses. So I know that things on my end are okay. After all this time ATT still can't find the solution as to why I'm having dropouts. Unfortunately, it takes more than one person to get any action to be taken against ATT. I'd start a petition, but there wouldn't be anyone with cajones to stand up to ATT and sign the petition ! Yes, I'd LOVE to see ATT's business license revoked ! But, one person alone can't do it. It takes a "group" of people to start an action. Yes, I'm VERY dissatisfied with ATT. But, I can't do anything by myself. I can't get an "action" going by myself. People in the U.S. grumble and complain, but they don't have the cajones to stand up and do anything!
Gary Stanullwich
garystan0511@att.net

For a month now, AT&T DSL has been randomly disconnecting 25% of the time, lagging to 56kps 25% of the time, and not connecting me at all 25% of the time, I tried to complain but their automatic answering machine doesn't recognize the phone # I'm using for my service. Customer service online is even more worthless. I bet the only way I'll get to talk to a human being is to call and cancel my accounts at AT&T.

Please instruct me how to obtain my reward credit for my modem. I am unable to obtain credit, now they want to bill me for the modem. They tell me the only way I can get credit is to log on. Unable to do so. Please help!

I have only been on the internet about 5 days and it sucks it is so slow it have my head hurting trying to connect also they told me my first bill would be about 80 dollars and i just got a bill [after only 5or6 days]for 168 dollars i paid 100 dollars before they came out i havent been on the internet in 2 days because it sucks s u c k s S U C K S

Aaa111,
What are you a lazy trailer trash that need YouTube?

AT&T dsl home Internet really suck. I have done everything from unplugging to getting a tech guy to come out, but yet it still didn't solve anything. By the way the problem with my Internet is that it keep coming on and then going off. I can't even watch a YouTube video or check my email. I really fed up with this service. I switching over to Internet provider that doesn't quit on me. Thank a lot AT&T for providing a ### ### service.

My ATT DSL is not all that slow WHEN I can ge it to connect. The latency on the link is SO SLOW that most of the time any link times out before connecting! I changed over from Cox (who also suck, just not as bad and mostly for expense) but will change back IF ATT ever giges me the rebate they owe me for the modem (four months now). I will never give ATT a chance again!

ATT DSL is absolutely absurd. Not only does my connection go out 5-15 times a day, but when I try and contact Tech Support about it, you have to sit on the line for 45 min each time.

Initially they told me they were sending a repair tech to check things out and asked if I could be home for that. I took the day off of work to be there and never received a call or confirmation. Apparently they did come out and "Found a
problem with our line outside". So they left and called it good.

Not even a single bit of improvement was made with the connection so I wait 45 min and call Tech Support again. They tell me that they have me set on a 3.1 MBPS line instead of the 7.1 (6mbps) package. I told them that I wanted a full refund on whatever the difference was for the past year and a half of being charged improperly.

So I decided to call the billing department and low and behold, in 3 days of trying after work for an hour each day, I could not get through. I do not have time to call them while I'm at work and I had already taken one day off.

This is not the end though. I call tech support back infuriated about the situation and they tell me that they will send me a new modem to try in case the seriously intermittent issue persists.

I receive the modem a few days later, install it, wait 40 min and speak with tech support, get it up and running to find out it's even worse than the first modem. Now they are sending another technician out (taking another day off work) to check the line and equipment themselves.

The sad thing is, the 2nd modem that they sent me has not ran above .98 mbps since I installed it. At least my other intermittent modem ran at 3mbps...

Lets see how much failure they can commit tomorrow when the tech arrives. I work as an Avionics Technician and I do all of the Technical Support for the product we manufacture and sell. I am constantly dealing with tech calls and the service I've received from AT&T has been nothing less than horrendous. How they even stay in business, I do not know. The customer service alone is driving me to Cable... when you top it off with a less than sub par product, it's almost a no brainer.

Hopefully this helps prevent someone from making the same mistake I have, and as the saying goes, "Misery loves company". Glad I'm not the only one out there experiencing this most frustrating experience.

Matt

Of course the AT&T DSL service sucks. I know someone who worked at AT&T was changed over from a telephone repair man to a DSL tech. They sent him for two days with another DSL repairman for training. He was shown a total of 4 repairs and then he was put out on the street to repair DSL. WTF...
Then after 90 days when he could not meet his quota of repairs they canned him. WTF WTF...Not only do they not care if their repairmen get training they really don't care if their customers DSL is getting repaired correctly. And then they are severely overcharging for this wonderful service.
He worked at AT&T for 15 years and never called in sick or was late even one minute and they canned him for not being able to do a job that he received almost no training or equipment for. They should change their name to AT$T cause money is all they care about.

After Uverse hound us to go with their company, that was the biggest mistake my husband ever made, Uverse was out here on my street the week of June 20 2011, on June 24th they came to install Unverse the tech came at 9:00 am and left at 2:00 pm when he came my phone, internet and cable (with Direct TV) was working when he left nothing was working. We kept calling and talking to supervisor after supervisors telling them to come back out here and put things like they were when you came out here in install this mess, they kept giving us dates and times that they would come back out here, they never came the time kept getting changed I talked to one of the Techs on the phone and he said, AT&T Uverse don't care, my husband then threw all of their equipment out of our house, it is tuesday June 21st I still do not have cable so as of today I have been with out cable for five days, AT&T did come out and repaired my phone and internet but now AT&T Uverse refuse to come, they said I need to call Direct TV. I told them Direct TV did not mess up my cable, U DID. I told them why can't you understand you did it so you come and fix it, Now I have signed up with Comcast they will be out here on friday but I will never ever deal with AT&T or AT&T Uverse ever gain and I will encourage others not too. Also I found out that AT&T is not in our area so why didn't they just say that instead of disrupting my house, They should be sued by all of us.

As stated with many other who have had a horrible Customer NO Service experience with Steve's Blinds; I too am dealing with blinds that don't fit. Called Steve Katzman at the 800# that he allegedley provides above and was put through voice mail. No reply and I don't expect one. Add my complaint to the long list of bad experiences with Steve's Blinds & Wallpaper...Never again!

I agree with everyone...Uverse I terrible...any coorporate info to call and make a complaint

It appears most people I speak with about AT&T Uverse are not happy with the service they were promised they'd get. That seems to be the problem. They promise to send someone out between certain times - and they don't arrive. They promise to give you 12.0 Mbps Internet speed and it never goes that high - but you still have to pay for the upgrade. The promises are never-ending -- until after you agree to switch -- then whatever they've promised goes right out the window.

There is one thing I'll give them, though. Everyone I have ever spoken with at AT&T and every installer I've met has been very nice, very kind, very helpful and very polite. It's just after wehang up or after they leave -- then the business that I thought I was getting according to our Agreement -- I didn't get. So, I have had the unplesant opportunity of having to call AT&T Uverse to straighten out a problem or remove something they promised that I'm not getting at least 15 times since switching over on 5/5/2010.

We have been having the uverse, internet service for a long time. 12 days ago, we stop having the service a tech came an said that Cox cut all the cables and he can’t fix it, after almost 3 hours, he move the modem to other place and said that it was fix. That night we try to connect and we didn’t have internet after reporting the problem it took the 2nd tech almost a week to came and try to fix it. The 2nd tech change the modem, and we didn’t have the service. We have been calling every day to Uvers tech support and they said that this is a priority problem and it is in a special department (tech second inst.)We have been making 4 appointments and the tech or does not show up, or it shows after the schedule of the appointment, or it calls an hour after the appointment time saying that he just got the report and it will take him another hour and a half to get to my house. I have been talking with supervisors in this department and they are not able to send one tech on time. Last night I spoke with another supervisor and he apologize and ask me at what time the tech can be at my home and I said between 11 and 1 pm because I have an appointment. He said that it was ok that the tech will b e at my home in that schedule and also his manager will call me between those hours to check that the tech is working with this problem. Around 2:00 pm I call uverse (again) wait for over 1 hour and finally another supervisor told me that the appointment was change by the person that I spoke before and he move the appointment for latter. I didn’t know about this and I had an appointment at 3 pm! Still I do not have any service and ATT Uverse is denying us the internet service because they are not sending any tech to fix it. By the way the acct is paid by 3 months in advance. I have proof of the last 3 schedule appointments that the tech didn’t show and also proof of all the time we have been on the phone with the tech support and how many times we have been calling them.

If I had known how irresponsible, unreliable and untrustworthy (to name just three) most all of the representatives at AT&T U-verse were before we switched, I would not have done it. They don't respond to emails, they don't keep their promises, they are misleading and I am not going to refer anyone else to them. If anyone reading this is thinking of switching or bundling your cell, internet, landline and cable ... make absolutely positive the quote you are given is exactly what you are charged. They charge a month in advance so make sure you take that into consideration when/if you switch. Also, if you refer someone make sure you get your referral credit and make sure the new customer gets their credit for being referred. Make sure your printer works from your computer after the initial installation. Ask the installer to leave you a business card with email contact info of his supervisor. Not that that you'll ever get a reply if you send an email. I am not surprised by all of these bad comments about U-verse. Hindsight is 20-20.

I've been a Uverse customer for approximately two months, after leaving Charter as a ten year customer. If anyone had told me how much I'd miss Charter after such a short time, I would have said they were crazy. I couldn't have been more wrong. AT&T Uverse is one of the worst decisions I've ever made.

At this point, I've had three technicians come out to diagnose my problems (picture freezes on TV, internet loss, and phone line loss). Needless to say, when you lose one of these services, you lose the rest, and in my case that's happened every day, often for hours at a time. The techs say the problem is inside the house, outside the house, and the buried line connection itself. They may as well say it's interference from my dog's collar.

When my first bill came due, I decided not to pay it until the problem was fixed. I called their finance office and was credited the entire amount of the bill. As I told the lady who made that decision, "I'm almost satisfied. Now I just need to begin receiving Uverse without interruption." Fat chance. Three weeks later, the same problems persist.

AT&T is all about market share, i.e. sign up as many new customers as possible and worry about delivering the promised service when they figure out how to do it. They have yet to figure out how to deliver it to my house. You want Uverse? Become one of their new customers at your own peril.

I called up for Uverse and got direct tv, and had to pay the cancellation fee of $416.44. I just bought a new home and had workers and wasn't watching that Direct TV (not uverse) was installing a satellite dish. It was too late. I signed the contract, when I had over 3 workers in my new home, and was told that it was just that the install was acceptable. The people at Uverse are complete idiots, and I wrote a letter to the FTC, FCC and the attorney general. They are all too big. When I called Uverse they said sorry you have to deal with Direct TV we are not affiliated with them. They would not even provide me the recorded tele. conversation of my order and that I was never told that Direct TV was being installed when uverse was available in my area. The CEO should be embarrassed. The service is good but to get it is a nightmare.

We have had AT&T U-Verse Service for about 8 months now and up the last month, we have had good service. About a month a go we started to have intermittent problems with the service where the signal was dropped for several hours a day, just about every day. Everday there was a problem, I would call the AT&T Customer "no-Service" number first going through their automated hell of answering questions then waiting on hold to get connected to a live person (in the Phillipines) mind you. After explaining to the customer service rep for the umteenth time what the ongoing issue is, they say they will create a trouble ticket and have a rep come out (for the 9000th time) Get the picture. They keep coming to fix a problem they can't trace but the techs can see it on their handheld computers when they hook up our line to it. They have torn up the sidewalk in the front of our house to get access to the trunk line and repair what they said was a bad bond; they have changed out our Residential Gatweay Unit (RGU) and they have changed out the cable from the phone box to the RGU twice. None of these "fixes" have solved the problem. The techs say there is "noise" in the line they can trace where it's coming from. They even went so far as to blame the problem on the flourescent lights in the garage and the compact flourescent lights we have around the hose for the noise. To make a point, I changed all the CFL's back to incadescent and unplugged all the flourescent shop lights in the garage and there is still "noise" in the line. I cannot get anyone in management to call me back from the local office and we are at wits end with this so...Comcast, here we come.
The sad thing is AT&T doesn't see the picture because we were going to switch over to their cellphone service in August when our contract is up in August with our current provider to have everything under one package and bill.
AT&T is obviously being ran as bad or worse than when C.Michael Armstrong was the CEO a few years back.

I was trying to switch from Cox Commucation to AT&T for my home phone and internet service when i moved and am going through the same stuff. Spent 30-45 minutes just trying to verify a installation time of [protected] 2 days before the install date. After being placed on hold several i was given confirmation that the appointment was set and all was well. Then installation day comes and I sit and wait patiently for 4 and a half hours for them to show...finally at 12:30 i gave up and called to see if their was a problem. After being rerouted to 3 different call centers they finally got me to a California rep who transfered me to another rep who finally was able to tell me they rescheduled my appointment to tomorrow because the previious resident of my house had theirs set to be cancelled tomorrow and they couldnt do anything until then. Well thats bull because this house has been empty for over a month and is on base housing and I know the previous resident and I tested the lines to see if they were still active and they arent. I also asked why i wasnt notified that the appointment had been changed at which i was simply told I dont work in that department sir...I asked to speak to "that" department and they said that they dont talk to customers sir. I have already wasted 5 hours of my life waiting for them have been handled rudely on the phone and have not had anything accomplished yet. My modem for DSL was suppose to arrive 3 days ago but because of a shipping error on their part it wont arrive til sometime next week we think...AT&T has really surprised me I have never had a bad thing to say about them til today and now I despise ther service.

I have activated a $100 debit card. I tried to use it. The card came up on the computer as inactive. The automated phone service says it is active. There is no way to talk to a human on this automated service. This is annoying. Thanks for the $100 but how do I get a human to ask a question?

This si one of the biggest ripoffs ever for AT&T. The card worked once for me for under $10.00. Now it will not work at all anywhere I try. I want to call the number on the card but must pay for them to tell me why the card does not work. I tried to find about the balance; I have to join their club and pay. This is criminal.

I have turned the information over to our local new media and the State Attornety General Office. I also gave it to the U S Postal Inspector since it came to the mail and is fraud.

Go ahead, AT&T; make my day!

Trying to activate this card, is an odissey, the supposed customer service phone only gives you 2 options and it's no help.
I've tried the phone and the website and they both tell me it's too many numbers for the card number...this is so frustrating. Next time, I'll take a check.

Yes. I have yet to recieve my card. I previously had been with ATT in Michigan and then didn't send one then, either. The attorneys general of California and Michigan really need to get after ATT.

for the card. you have to use it as credit. to check the balance you can call the reward center and they can tell you. as for the the fees, if the card expires with money on it 5 a month will be taken off until it's gone, that' s it there are no other fees

I do not have a complaint but a question?

First thank you for the gift card.
I have used the card and simply would like to know how to check for balance.
There is a minute amount balance; how do I access that information?
The telephone number on the card is not readable.

can't get card to relesae cash...

Trying to activate rewards Visa card & automated voice won't take it Can someone help? I'm thoroughly fed up

I can get on their website, but when I enter my account number as requested, they tell me there is no reward for my account number at this time. I have been goning to their site once a week for four weeks now and I get the same reply.

I have the exact same problem! I use LG Shine, too. The call dropping happened about a week ago. Called AT&T twice and had the representatives help me out. The problem has never been solved. I don't think it's the phone problem. The first representative told me that one of the towers close where I live is "degraded." The 2nd representative told me that my number was registered to a far-away tower. He switched me back and the phone still doesn't work.

A friend told me that the problem could have been the capacity issue. Many people own an iPhone or iTouch or iWhatever, and they use Internet to download stuff. So, it's all jammed up there.

I am going to switch to a different phone company. You should do so, too.

Rogers is the worst company I have ever dealt with. It hires complete ###s..everytime I call I get told something else.

I have had to return my LG shine over 3 times now due to dropped calls.

Please recheck the name of the organization you are complaining against. Are you sure it is MNK Law Office? We are MNK Law Offices, New Delhi India and have not raised any bill on any person for any AT&T Billing. Please clarify and correct. Gyanendra Kumar

I too just got a bill from mnk law office for an at&t bill. Ive never been with at&t. I asked them for proof. they told me to prove i have never been with them.they said they dont need proof that i had a bill with this company. btw this bill is from 11 years ago! I filed a complaint on the FTC.GOV . and called at&t.

I just found this same thing on my husbands credit report. I called AT&T and they said they are not showing any account ever in my husbands name and social #. They suggested I dispute this with the credit bureaus. I have not heard back yet.

I only have and made ONE account and ONLY ONE with my cell phone service (t-mobile). Now they saying that I have another account with them. How can this be?! I'm not paying for a cell phone that I never used or seen.

I sound like many others. I am going on their web site and dispute this charge. I do not have a cell phone nor did I sign any contract doing so. If there is no signed contract, how can a law firm proceed with a false charge. If they can produce a signed (by me) contract and show me where this cell phone is -- I'll pay for it. Thank you.

The process of obtaining proimsed cash back has been ridiculous. Even after you were promised money in the mail, do not expect it to ever arrive or be credited onto your account, do not include it in any of your financial planning, instead think of it as a little angel drop from the sky and you will be a happy camper.

AT&T will probably send you a mailer around 30 days after your service--this is the most efficient part of the "reward" process. If I could give a compliment to AT&T about their Uverse service, it would be how efficient the automatic mailers are with very nice orange, attention grabbing colors and glossy, tactile textures. Wow. When I signed up for Uverse with the promise of cash back, I was promised $225 in rewards. A mailer arrived on October 17 with a website to access. However, when I typed the website into my browser, it claimed I was not eligible for any rewards! And, so, as rewRep1190 suggests, I "redeemed" my cash back by calling the Uverse call center on October 24, 2008. The kind peanut eating representive informed me to expect the checks to arrive shortly after Thanksgiving, about 5 weeks after the redemption. And, guess what? My cash back for switching from a reliable cable provider increased to $280. Meanwhile, mailers continue to arrive offering me to switch from my local cable provider.

It is now January 11, 2009, and I have yet to receive a reward. When I called back at the beginning of December, a hapless agent informed me that the reward was "stuck in the system", and he needed approval from his supervisor to move it forward and to expect it within 2 weeks. Well, when I called two weeks later to find out when the checks would be mailed, I asked to speak with a supervisor. The supervisor was very good at her job. She informed me only that the checks were stuck in the system and to expect them in 2 weeks. Groundhog Day revisited. I have to say that all the agents I contacted were honest and sincere in telling me this: "There is nothing I can do to help expedite the reward, even though you have been waiting 11 weeks for checks that would normally be processed in 4 weeks." Unexpectedly, I received an email from AT&T to let me know I qualified for a $50 gift card. However, the gift card does not show up in the redeemed reward window on the website. That is a total of $330 AT&T has promised but not delivered.

You know, I will be thankful when the money arrives, if it ever does, but this is truly ridiculous. I have little good to say about this service.

im a rep at the reward center u need to call us at [protected] to get reward.

You need to call the customer service line and ask about your reward. I also was confused how this worked and called and asked. The very nice lady on the phone directed me to a page on their website. On that page you are able to request where the reward should be sent and if you want an email notification once it is mailed.

AT&T is great service for me. I'm saving 45$ a month with their uverse and internet and getting 200 more channels than I did with our local cable provider. If you weighed the options though and don't like the service, you should switch back. AT&T has no contracts so their shouldn't be a problem.

Good Luck!

go to google and type att uverse rewards

i also am having problems with then . i to need to return some equipment but i dont know why all of it was included in the prise theQUOTED me which was really a bait a switch i too am sick of thier lies /rudeness/and all out and out shcaming. they told me to go to a ups store and they'll know what to do but i document everything from thecolour of car the person is driving me to location to the colour of walls/hair/people/and so on i will get my word out about this u verse just sorry for the other sevices ATT@T is providing me tyhey too will be cancelled due to them them U -VERSE that is or and i do think a qoute will stand up in court hmmmm lets find out shall we U-VERSE i bet u a penny i win

Me too! I am done with AT&T. My husband traveled to India and Panama and had $100's of charges for calls to and from numbers which were not even in service.

We accepted a re-rate on the India trip but have refused on the Panama trip. All they keep telling us is that it is on our bill, they are valid, and we should pay the bill.

Jerk AT&T phone guy
Jeremy
employee I.D. gjm976n

I recently called AT&T to get a rebate after a friend called me and said 
"the 2- 3GS 8GB iPhones you bought are on sale now for $49"  then she told me she called AT&T and got a credit for the 2 iPhones of the same kind 2 days before I did with no problem. So I called AT&T and the nice lady one the phone said I think you need to go to the AT&T store with the receipt so I said that's not a problem, I got the receipt so I can do that, but I had a issue with my billing I added 2 phones to my family plan and they opened a new account instead of just adding them which took me to 4 phones and family plans allow 5 phones, but she didn't know how to resolve it, so she said " I'll get you someone who can better help you" so I was on hold for 10 minutes no problem I understand. The this guy comes on the phone and tells me there's nothing he can do, as I explained my situation he could care less and when I brought up the "30 days remorse claus he said and I quote " you can't buy a phone then see a commercial 3 days later and expect a credit, rebate or any other kind of support for that"
So I said then I don't want the iPhones put me back on my oldnplan and I'll go re- buy them for $49 the next day, I do have 30 days it clearly says that in the contract, then he got very pudgy and said " I am going to put a note on BOTH accounts that know one is allowed to help you with this or they will be immediately fired so I told him you are the rudest most pushy customer service person I have ever dealt with I'm my life and I will be making a formal complaint. He said go ahead I could care less and hung up on me. His name was 

Jeremy
employee I.D. gjm976n

I recently called AT&T to get a rebate after a friend called me and said
"the 2- 3GS 8GB iPhones you bought are on sale now for $49" then she told me she called AT&T and got a credit for the 2 iPhones of the same kind 2 days before I did with no problem. So I called AT&T and the nice lady one the phone said I think you need to go to the AT&T store with the receipt so I said that's not a problem, I got the receipt so I can do that, but I had a issue with my billing I added 2 phones to my family plan and they opened a new account instead of just adding them which took me to 4 phones and family plans allow 5 phones, but she didn't know how to resolve it, so she said " I'll get you someone who can better help you" so I was on hold for 10 minutes no problem I understand. The this guy comes on the phone and tells me there's nothing he can do, as I explained my situation he could care less and when I brought up the "30 days remorse claus he said and I quote " you can't buy a phone then see a commercial 3 days later and expect a credit, rebate or any other kind of support for that"
So I said then I don't want the iPhones put me back on my oldnplan and I'll go re- buy them for $49 the next day, I do have 30 days it clearly says that in the contract, then he got very pudgy and said " I am going to put a note on BOTH accounts that know one is allowed to help you with this or they will be immediately fired so I told him you are the rudest most pushy customer service person I have ever dealt with I'm my life and I will be making a formal complaint. He said go ahead I could care less and hung up on me.

I have been with at&t for year's we have both home phone cell phone everything you can have we've had it until last year we we canceled the internet with them so for a year we didn't have internet with them until 3 month's ago when we got a 1, 000 cell phone bill saying we haven't been paying our whole bill, all together in the past 2 month's we've paid 1, 500 and their still saying we owe them more need help on this tired of spending hour's on the phone with them. ( we still dont have internet with them)

I HATE, YES HATE THE YAHOO/AT&T INTERNET.THE ONLY REASON YOU DID IS YOU WANT TO ADVERTISE MORE. DID I MENTION I HATE IT!
I WANT MY OLD AT&T SITE BACK!