Telkom SA SOC
Reviews and Complaints

How many have been scammed by these useless inbread baboons with their scam pop up to just keep buying data when their utterly useless network isnt working, or their subscriptions no one ever heard about

Telkom youare a bunch of [censored] and you belong in the dirt you scamming [censored]

I have to switch all my network away from these [censored]ing [censored] this week

I hope this message finds you well. I am writing to bring to your attention an urgent matter regarding the replacement of my wife's SIM card. Her phone was recently stolen, and we are in need of a new SIM with the same old number.

Unfortunately, your employees have informed me that I must physically be in the country to provide my fingerprint for the replacement process. Given the current circumstances, it is not possible for me to be there in person. As loyal customers for over 9 years, this has been a disheartening experience for us.

I kindly request your assistance in issuing a new SIM card with the same old number without the need for my physical presence. We would greatly appreciate any help you can provide to resolve this matter promptly.

Thank you for your attention to this request. I look forward to hearing from you soon.

Hi,

I cancelled my business contract last year and submitted all required documents and i did not get a response. I further made a call for a follow up and i was told that they will give me a feedback. Then December i received a bill, which i paid and still highlighted the matter to the call desk and still no reply. Now, I'm frustrated because of this matter because they are not responding and keeps on sending me the bills and i don't use the product anymore. How do i get this matter resolved as soon as possible?

Telkom has suspended my LTE service due to some unpaid debit order. Now a consultant named Marks Matlou from the Centurion branch called me to notify me of the uncollected debit and sent me the invoice of R200.50 to reconnect my LTE internet connection. I then went and paid the invoice on the 22nd Feb 2024 around 16h00 , then the same evening Telkom made a debit of R598.50 on the 23th February 2024 00h00 . My challenge is how much was I really suppose to pay and why after all this payments 3 days later I still have no internet connection. This is just not on , how can the company take money from me and still not give me the service

Hi

Telkom terminated my data sim card after a none payment, I then paid the outstanding amount, I never activated my services ever again but they kept deducting money from my account, I eventually stopped the debit order because I never the sim, I called several times to query the amount they deducting & requested my service should be permanently discontinued, they confirmed it has, but they kept billing me for a sim I dnt own, someone was using the sim & had activated it, it seemed my data sim was hacked because my bill kept accumulating until telkom stopped the bill on r9500 and they handed me over, im helpless & dont know where to get assistance because my legal wise service arent helping me at all, your assistnce would be very much appreciated, my details : mandla ximba

Id : [protected]

Kind regards

I want to understand how a contract of R299 can be debited R864. On the 22 December Telkom debited R509 from my account when I called they told me I did not pay my October subscription while they did not deduct, End of January I contacted Telkom informing them that they did not debit my account which was supposed to be R299, today 15 February 2024 Telkom goes and debit R864 which is almost 3 times what I owe them. I have been trying to contact Telkom since I received my invoice and all I’m told they have technical issues i should call later, later I’m told the same thing, I’m considering cancelling this nonsense

I purchased a telkom sim only deal around march april 2023, from Gateway store the consultant did not inform me about the data usage and contents and pro rata offered otherwise it was not worth the trouble as i already had 3 x telkom contracts. But instead i look at this as false representation and misleading the client just to sell a contract. When i went to cancel, consultant just cancelled but never explain the consequences being directed to me instead of the consultant who sold the product. Now my bank account is constantly being debited and its now affected my credit history despite this was never my fault. Numerous emails submitted to telkom complaints seniors but never received a response.

Hello my name is Mandla Nzuza I lost my phone last year july I then went to the police station to open a case so that I can get a case number in oder to claim so I did the in december they said my claim was approved, then in february they said I should deposit a access fee of r1500.10 and I did after that it was complete silence till this date and they are debiting money all the time and I tried calling and going to their telkom shop but no help... Please help me I really need my phone it's a year now

I cancelled my telkom business landline 8 months ago. I relocated to another province and no stoporders were processed through my banking account after april 2023 upto september 2023. To my surprise the full debit order amounts started to be debited / deducted from my account starting october 2023 again and now in november too. I have been to the telkom store twice now, a billing dispute was lodged in october, but now the telkom store staff said that I had to contact telkom myself on 10217. But I am not going through on the line using my cellphone? What recourse do I have against telkom for this fraudulent deductions?

It has been 6 days since we last had connection on our LTE in our town. We have not response from Telkom and their customer service agent just blatently told me that she will not log a call even if the tower is faulty. After repremanding me for not answering her fast enought, Neho continues to laugh at me when I asked her if she was still on the line after I explained to her that it is not a router problem. After a very tiring conversation and an attitude to boot, she proceded to try and explain to me how to rest my router...I can die...How are people like this in service? How do we as the consumers still always come last?

Good day my name is suzette

Me and my husband went to wonderboom junction in pretoria north to do my upgarde .the consultants was not helpfull at all .The phone that i wanted to upgrade was by them discontuned but that was a lie if they where helpfull they can order that phone for me but instead they bully you to take phones that is bow promoted i am very angery about telkom i pay for al my contracs and wants value for my money.telkom must call me and provide me with the phone i want otherwise i am taking my business to another provider.

[protected]

If it is not sorted i will contact the ombudsman