Telkom SA SOC
Reviews and Complaints

I applied for upgrading my fibre optic uncapped line from speed of 10 to speed of 20
It was approved on 9th May buy it was still functioning at 10mgb
I spent the whole of 14th May doing calls to telkom back and forth between the two departments, the sales and the technical support
Each department saying that the other one should sort it out and its not them
Both departments refused to call each other to duscuss the issue and try to help me
Just around 16h00 they decided to place an IT request and promised that the IT department will sort it out within 24 to 48 hours
On 16th May i called to check and only to find that the IT request has been closed but the problem is not sorted and i was asked again to phone the sales department
I called the sales team to hear the same story of the 14th May that they can't do it and i have to call technical support department
At this point i refused to go the same waste of time phone calls and i asked to drop my line back to 10 Mgb, and it was done.
On the 20th May i placed a new order to upgrade to 20mgb.
On the 24th May it was showing that the line is 20mgb on customerportal but the line was still running at 10 mgb.
I have been in contact with telkom on Facebook but its not helping either.
Until today my line is still running at 10mgb.

Landline no. [protected]

I have asked for relocation of my service as from the 3 May 2019
Tel no. [protected]
Henry Joubert
I.D. [protected]

Relocated to
Boskor
House no. 8
Kleinbos, 6310

Ref. no: 4491363

I was told that it wil take 7 to 21 days for this to be done, it is now the the 04 June and I am still waiting, aparently the order is stuck in the Telkom system ?

Your service is verry, verry poor?

My e-mail: [protected]@cwnet.co.za
Cell no: [protected]

//

I am a Telkom customer with 2 contracts.
My first issue is that when I was signing up for my first contract I specifically asked the consultant to give me a top up deal than he said the deal that he is giving me it will automatically change after a month because he can't do it immediately. After few months I tried topping up it didn't allow me and that when I called the support center and I was told it wasn't a top up deal.so I want a top up deal cause they sold me something I didn't asked for...

My second issue I took another phone with you guys and I took it for repairs since 31st of December and I was told that they were going to get back to me after 7 days with a quotation but that didn't happen, than I received a SMS saying I need to pay aR189.75 for rejected quote which I didn't receive. I have been to the store several times and calling for support center they are not taking my query into attention it almost 6 months and still paying for that phone even the sim card was not taken out from the phone

londi
[protected]

Suggested text you?
Removed @ICASA_org.

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Mandy Karpierz URGENT
Inbox
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Mandy Karpierz

May 21, 2019, 12:43 PM (9 days ago)

to creditmanagementdelisting
To whom it may concern,
Please can a senior manager send me a letter of settlement confirmation .
It needs to be on a Telkom letterhead and to be signed.
Two account numbers
[protected] for the amount of R981
[protected] for the amount of R2468, 56
These amounts were settled two weeks ago and I need this letter urgently!
My ID number is [protected]
Yours
mailsubsystem@telkom.co.za

May 21, 2019, 12:46 PM (9 days ago)
Delivery has failed to these recipients or groups: creditmanagementdelisting@telkom.co.za The e-mail address you entered couldn't be found. Please check the rec
Mandy Karpierz

May 21, 2019, 1:00 PM (9 days ago)
---------- Forwarded message --------- From: Mandy Karpierz Date: Tue, May 21, 2019 at 12:43 PM Subject: Mandy Karpierz URGENT To: <
mailsubsystem@telkom.co.za

May 21, 2019, 1:01 PM (9 days ago)
creditmanagmentdelisting@telkom.co.za creditmanagmentdelisting@telkom.co.za Original message headers: Received: from email2.telkom.co.za (10.227.171.153) by CNT
Mandy Karpierz

May 21, 2019, 1:07 PM (9 days ago)
---------- Forwarded message --------- From: Mandy Karpierz Date: Tue, May 21, 2019 at 12:43 PM Subject: Mandy Karpierz URGENT To: <
Mandy Karpierz

May 21, 2019, 1:08 PM (9 days ago)
---------- Forwarded message --------- From: Mandy Karpierz Date: Tue, May 21, 2019 at 12:43 PM Subject: Mandy Karpierz URGENT To: <
Mandy Karpierz

May 23, 2019, 1:36 PM (7 days ago)
Hi My name is Mandy karpierz I sent through a request two days ago and I am still waiting for the letter?
Mandy Karpierz

May 27, 2019, 2:03 PM (3 days ago)
Hi, To:
Mandy Karpierz

May 27, 2019, 2:31 PM (3 days ago)
---------- Forwarded message --------- From: Mandy Karpierz Date: Mon, May 27, 2019 at 2:03 PM Subject: Fwd: Mandy Karpierz URGENT T
Mandy Karpierz

May 28, 2019, 1:01 PM (2 days ago)
---------- Forwarded message --------- From: Mandy Karpierz Date: Mon, May 27, 2019 at 2:31 PM Subject: Fwd: Mandy Karpierz URGENT T
Mandy Karpierz

May 28, 2019, 1:03 PM (2 days ago)
---------- Forwarded message --------- From: Mandy Karpierz Date: Tue, May 21, 2019 at 12:43 PM Subject: Mandy Karpierz URGENT To: <
Mandy Karpierz

May 28, 2019, 1:05 PM (2 days ago)
To: I HAVE BEEN SENDING THIS SAME LETTER FOR 4 WEEKS HAVE SPOKEN TO OVER 50 PEOPLE AND STILL NO REPLYIT IS VERY URGENT
Mandy Karpierz

May 28, 2019, 1:13 PM (2 days ago)
---------- Forwarded message --------- From: Mandy Karpierz Date: Tue, May 28, 2019 at 1:05 PM Subject: Fwd: Mandy Karpierz URGENT T
Mandy Karpierz

May 28, 2019, 1:41 PM (2 days ago)
BEEN TRYING TO GET THIS LETTER FOR 4 WEEKS URGENT URGENT
Mandy Karpierz

May 28, 2019, 2:38 PM (2 days ago)
I KEEP GETTING A CASE CLOSED NUMBER ? ALL I WANT IS THIS LETTER I HAVE BEEN ASKING FOR, FOR 4 WEEKS?
Mandy Karpierz

May 29, 2019, 9:10 AM (1 day ago)
HI, Been sending this ame message for four weeks now?
Mandy Karpierz

May 29, 2019, 11:03 AM (23 hours ago)
---------- Forwarded message --------- From: Mandy Karpierz Date: Wed, May 29, 2019 at 9:10 AM Subject: Fwd: Mandy Karpierz URGENT T
Mandy Karpierz

May 29, 2019, 11:04 AM (23 hours ago)
---------- Forwarded message --------- From: Mandy Karpierz Date: Wed, May 29, 2019 at 11:03 AM Subject: Fwd: Mandy Karpierz URGENT
Mandy Karpierz

9:03 AM (1 hour ago)
Please can you let me know if they have made contact?
Mandy Karpierz

10:29 AM (15 minutes ago)
After 4 weeks of deperately trying to get this letter from a senior manager at telkom, I am at the end of my tether, Please can someone help me !
mailsubsystem@telkom.co.za

10:33 AM (11 minutes ago)
support@telkom.co.za support@telkom.co.za Original message headers: (10.227.75.34) with Microsoft SMTP Server id 14.3.439.0; Thu, 30 May 2019 10:32:55 +
10:35 AM (9 minutes ago)

to esccentre

These are copies of letters I have been sending to telkom for 4 weeks

I Have tried on several occasions to contact Telkom to help me sort out my account bill which is now in arrears and I have a suspended line. On the 2nd of January 2019 I called Telko at 10.48am and 11.01am to suspend the sim card of [protected] as it has been in the hands of someone who is abusing the line. I was unable to retrieve the sim or the phone and left with no option to suspend the sim. To my surprise in April I found out that thesim card has been activated automayucally by Telkom resulting in this person having acess to the sim and buying intenet bundles something of which I simpkly could not afford to pay for. There after I called in to Telkom on a daily basis spoke to different agents and all promised to get back to me or help but no one has been willing to assist me.

My details
D Sukram
[protected]

Cannot get your TELKOM technicians to advise me why I cannot receive E mails at [protected]@telkomsa.net.

Your tecnicians sent me to a private IT technician who charged me R500.00 and still no e mails received. He says its TELKOMS fault.

What am I supposed to do! Some people advised me that TELKOM is having problems with its service. Is this because the the Technicians

at TELKOM lack competence? I pay for a service which does not exist and the Technicians are far away . You moved them out of reach -out

of MUSGRAVE CENTRE DURBAN. Now I have to travel to Gateway or Pavilion Durban. You cannot phone as it will ring forever.

You cannot fix the peoblem by seeing a Technician at the Pavilion, Durban. I regret dealing with such an organisation or should I say a

DISORGANISATION.

Bernard Randolph.

Hello; I have not had service for several months but I have been billed for all these months. Furthermore, the fault has been detected but the call centre has informed me that I will be receiving a new wireless landline phone which I have beem awaiting delivery for more than 5 weeks now.

Please can this be escalated urgently as the staff that work at the call centre are a absolutely hopeless.

I need my new phone as soon as possible and I need to be reimbursed for the months that I have not had service.

My number is [protected].

Regards
Naheen Toolsee

I have moved to the Cape West Coast. I had a fibre line in Jhb. New owner took over the line and contract in Nov 2018. Transfer was done only in March 2019 after several requests and frustration. I am however still billed fir the Fibre line. I have used all means to get this sorted, but it seems like it doesnt bother Telkom to correct their mistakes. It seems like it is a general problem but nothing gets done a out it. I eventually resolved in cancelling all services which was supposed to happen on 1 May 2019. My latest bill again charge me for May services including a fibre line again. I have several ref numbers and confirmation numbers confirming that it will terminate and they will correct the incorrect billing but NOTHING gets done. Where do I go next?

After numerous attempts it is futile to cancel telkom account and line,
As I have once again received a bill for a suspended, supposed to be cancelled service,
In december 2018 and telkom could not move or do anything to give me service, at my new address, account number : [protected] : richard shandor feher
[protected]_1 - bb - [protected]_1
[protected] - fixv - [protected]

Richard feher
[protected]

Its amazing how such a well known Brand doesn't have any platform to log a formal complaint on their own website.. guess that just shows just how much you guys care about your customers 0.. You guys dont even care to respond to all the complaints on Hello Peter Wow.

I would like to formally lay a complaint. My name is Cassandra Collins and I can be contacted on [protected].

On the 09/05/2019 I called the Telkom customer care line only to be completely disgusted by the service.

How do you hand you customer over to debt collectors without contacting your clients to advise or at least make the necessary arrangements to it to be paid? 1 payment was missed and you tell me "My contract stipulates that no calls, emails or alerts need to be sent if anything happens on the account" I deal with customers on a daily basis and not only is that bad customer service but you are lying to your customer?

I want to be called back immediately as I need a thorough investigation done on the account and I want it sent to me from a manager and not an agent.

I have all the necessary means of taking this further should this complaint not be acknowledged.

Call me with a complete resolution and not lies, I will definitely know that Im not a valued customer if I dont receive a callback and we might as well move our accounts else where to a network that appreciates the clients and treats them better.

Kind regards
Cassandra Collins

My Telkom Mobile statements show me that I am in credit, only to find I owe fees including rejection fees. I do not have a solid payment date anymore, so whenever I can, I make payments to my Telkom contract, in advance.

Before the end of April, a representative told me she will ensure the rejection fee is removed as I do not seem to owe it, this was according to her view of my statements. This is exactly what I saw as well.

Today I got a text saying I need to pay R545. My contract is only R180 per month! This means more rejection fees! If my statements showed the correct information, there would be no confusion and there would be sufficient funds in my account.

I cannot afford to pay rejection fees for something that is not my fault. Telkom Customer service says there is nothing they can do, hence I am here calling for assistance as I cannot afford these unplanned amounts.

Hi Good Day,
I am extremely frustrated and totally disgusted at the service i have received from TELKOM STAFF across all departments.
I have tried calling all departments and spoke to various people, From store level driving 3 hours to get to closest store as well as time taken from my day and fuel.
NO SUCCESS...just a waste of my time and money actually.
We actually completed forms for and UPGRADE for a SMART BROAD BAND WIRELESS ...
NOTHING HAS BEEN DONE ABOUT THIS SINCE MARCH 2019, WE ARE NOW AT MAY 2019, STILL NO HELP OR ASSISTANCE FROM TELKOM, NOT 1 STAFF MEMBER EMPLOYED BY TELKOM HAS TAKEN TIME TO LOOMINTO THIS MATTER...

THE STAFF IN STORES ARE USELESS, WE TOLD TO GO BACK AFTER BEING THERE ALREADY ...IM NOBODY FOOL>...
I CANT SAY THANK YOU FOR A YOU HAVE DONE NOTHING ...BUT I WILL TAKE THIS MATTER FURTHER.

[protected]

I had upgraded my cell contract with telkom on the 26 March 2019, the salesperson didn't inform us of the full subscription fee that we need to pay for 5 days of R700, and now my bill was double, I called telkom customer service, I have the manager n the customer service names but was helpful. Telkom needs to hire more competent staff or train them, insist for my conversation with then to be heard as to how they treat clients . I'm very disappointed with telkom, n wish my contract be cancelled . Chantal reddy [protected]

Date Latency Download Upload ConnType
Apr-29-2019 21:51 14.837 1.942032 2.317248 Ethernet
Apr-29-2019 21:51 14.967 1.773336 1.808744 Ethernet
Apr-25-2019 18:03 14.882 2.08752 1.47092 Ethernet
Apr-24-2019 22:16 14.894 3.624552 1.55312 Ethernet
Apr-19-2019 19:53 13.813 1.32772 6.934032 Ethernet
Apr-16-2019 18:56 13.899 7.822616 1.910656 Ethernet

We Pay R899 for Uncapped 10mbps internet and we receive on average 2mbps.
We want Telkom to either sort out the issue or we going to cancel not pay in cause of the breakage of contract on there side and we will move to a more stable and reliable internet provider.

(The above speed test was taken directly from www.speedtest.net and not changed in anyway.) For any additional information please contact: [protected]@gmail.com

I am not even a Telkom customer. Which now I am very happy about. The service I have received today is pathetic and putrid. All i wanted is the information to do a change of ownership on a fixed pre paid landline, for my Granny. I called 10210. they transferred me to technical support accounts technical support sales. everyone said sorry you through to the wrong department. Sales then tells me i must go into a store to do it. I call 3 stores which numbers i got online and it all diverts to a call centre in Johannesburg. I must go into a store to do the change of ownership not knowing what i need to do it. PATHETIC SERVICE YOU SHOULD BE DISGUSTED!
Landline in question is [protected]

my contact details
Nikita Titus
[protected]
[protected]@gmail.com

When we applied for the transfer of our telephone lines and the porting of our numbers we were informed that our main number [protected]) which we have had for many years and is contained on all an any records at all relevant institutions will be transferred.

This transfer has still not been done almost two months later. On enquiringly as to the progress with the transfer of the number we were informed that we have to re-reply to have the number ported which would take about 48 hours. As the number had still not been transferred we enquired again and were informed that the number had been deactivated, cannot be reactivated and therefore not ported.

If this number is not transferred we will have to inform literally 100's of places of the new number we are to be allocated, our letterhead, marketing material, websites, etc, etc, etc will have to change. This move with TELKOM has been an absolute nightmare.

Good day,

Yesterday changed my contract at your Clearwater store, I moved from the LTE package (pilot offer) to a 10 GB solution, there was no change to my SIM Card, and my existing device is in perfect running order, but I was requested to pay for another device - which I don't need, nor to do I want, is this not contrary to NCA?

Please assist
regards Dr Thaver
account number [protected]
[protected]

Dear Telkom,
My Name is Mayush Ambelal. Had a contract with Telkom Mobile in 2016 in Brits.
After experiencing fraudulent transactions in my statements.
I cancelled my contract and paid up the difference.
I was reassured that the account -[protected] is closed.
To my astonishment there are deductions going of my bank account without any records with exorbitant amounts
I called customer service reported the matter but no success.

I went to Telkom Midlands Mall branch on 31st of March 2019. There was long queue. I was misinformed and misdirected by Queue Buster Saneke Mngadi. She is unprofessional, rude worker. She put some her connections front of every one and my number was 98 and she pushed me out of queue. Then i tried to get another number and she asked her friend to take my number 113 from my hand. After their fights i could take a number 115 but Saneke Mngadi was having big fun. Please help me for unprofessional way of business.

I had a contract with telkom for a modem I was paying R150 per month then my contract was due for update end of March then they called me I told them I dont want to update I saw a package for R200 30 GB, then after a day I saw R400 added to my bill I then went to store they said they will clear it but month end they actually debited R400 from my account .Please assist .