Telkom SA SOC
Reviews and Complaints

I am utterly disgusted with the service I am currently receiving.

Made a contract application online on the 21st of December 2022 - a agent then called back to say * Sorry mam the device you want we do not have stock of but I can gladly offer you an device which we have stock off , I then agreed and she and many others advised 7-10 business days. Mind you I phone on the 4th of January as I take into consideration the public holidays and I get told they don't have stock of the device I requested and that they don't have a estimated date on when they will be getting stock. I phone again the next day and get told stock should be arriving on the 9th. I email them and they can only apologise and not give me any valid reason as to how there is suddenly no stock of the new device they proposed I take !

I proceed to go check online and the deals is still there and I can proceed to make another application for the same devices but they don't have stock ! False advertising! Poor customer service if that is even what you call them ! On Monday the 16th a senior associate advised if I want I can choose a different device they do have stock off , and I want it for the same price , now other agents are saying I can't ! How ridiculous and disgusted. ALMOST A WHOLE MONTH AND THEY CANT SHOW ANYTHING

Telkom Account on my SMS messages: [protected]. Account number on my Invoice [protected]. Ive cancelled the following servic hes in November 2022, [protected], [protected], [protected]. Telkom keep on putting the debit order through my bank account. I reverse it every month to get my money back into my account. Now Telkom tread to put me an the Blacklist for I do not pay anymore. Please help me to stop this service, the Ref Nr they gave me after my telephonic conversation to stop this is 1454255939A.

I am Mona Shaw, ID [protected].

In 2022 I decided ti change from LTE to fibre. Since I have fibre endless problems. After loadshedding the rotor is not ciming back on you phone Telkom helpline and they justbkeepbon sending new password and tell you to reset the rotor. Well from the begining of January I have no servuce but I received my account. I have 9 months left on the cintrsct how can I get out if this contract and nit pay a arm or leg

I have been struggling for 2 months to have our domain released to our new service provider from telkom. we have decided not to move away from telkom and relocate our domain to a new service provider as telkom has no system in place to allow us to use our emails via outlook if we are not on a telkom network. we have decided to move our domain and we have gone through the process of getting it released and paid for the release of the domain but telkom does not want to release it to our new service provider the hostmaster email address hassnt responded after mailing them and we require our domain to be relocated as it is important to our daily operations. can we please have a reason as to why they do not want to release our domain and as to why they are taking so long to respond to our mail asking them to release it to the new service provider. we cannot deal with the unprofessionalism that telkom provides its appaling to say the least. this has been an ongoing issue for more than two months and we receive very little response from telkom and no joy at all. one of the driving factors as to why we are moving away from them

Kindly assist I have been trying to get through to Phumeza for my claim to no avail today I left my number for her to call back nothing sent an email no response all I have is a reference number no other information those it takes a whole week to be told if your claim is successful or not I need to make other arrangements if it's not successful I've been without a phone for to long I need it for work purposes a response from her would be nice her email is [protected]@adminplus.co.za made she will respond to you guys seeing as I'm unable to get through to her, I just need for us to be on the same page with the claim know what to do what to expect what not to expect and so forth she's just quit

I have been trying to relocate my fibre connection since the beginning of the month. after the 1st attempt and waiting patiently for 5 days I called and was informed head office cancelled my request because there was an error with my address and has to redo the whole process. How can you cancel my request without even sending an SMS? I re applied and still no feedback, I phone everyday and get told I must wait as they are still busy and have sent an email.

How can the number you phone to get an update just tell you sorry there are no notes on what the progress is. If I get upset and ask for an escalation the call is ended by the operator. I understand that the operators is not to blame but Telkom and the way they work is a joke.

There is no one that can assist or resolve any query properly. I will recommend to any person wanting an ISP to rather pay a bit extra but never use TELKOM

To whom it may concern. My names Mustapha and I have a contract with telkom. For over a month now, my sim card hasn't been working. Every time I go to telkom. They are offline. When they were finally online, the scent me from one store to the other store for over 5 times.

I am annoyed and frustrated. It's costing me time and petrol.
All I need is a sim swap.
When I go to one store they tell me the person that previously tried to do the sim swap didn't cancel the order so the system won't allow another person to do the sim swap... I need this to be resolved.

I have been using this number for 5 years now. A simple thing lime a sim swap can't be done... it's ridiculous.

I really do need your help. I get nowhere through the channels I used sofar
I have tried to resolve this matter through:
Phoning the Telkom help line
Visiting the Telkom shop

However, I purchased a Telkom data token and then realised I could not load it to my Huawei mobile Wi-Fi. I was advised by Telkom Northgate office to insert the sim into my phone. I did, but cannot find where the data was loaded. It was loaded because the token number cannot be used again.

When I phoned the Telkom help line I was advised to view the mobile Wi-Fi on the Huawei web page but that doesn’t work.
I have tried to view the number in ‘My Telkom’ page but the page wants to send me an SMS for verification, but of course it can’t receive the SMS.

Please assist

Good Day

We are currently experiencing major issues with the service delivery from Telkom. We have been lied to with empty promises of call backs and the service provider continuously pushed us between departments.

On the 19 December we called in to the Telkom call centre and placed an order for a fibre connection. The consultant that assisted us did a check on our area and advised that we do have fibre available and the installation will be completed in 5 to 7 working days.

On the 23rd December, a technician from open serve called to advise he is coming to do the connection, he then called back after an hour to advise. That he does not have any material to complete the connection. He stated that he is trying to source the installation material from other technicians. I stated to him that he rather source the material and come through the following day, to which he responded that he cannot as this is his last day before he goes on leave. I then agreed to wait for him, when he arrived he surveyed the premises and advised he cannot connect the fibre as the connection is too far away from my premises and he will log a call with Telkom for this to be brought closer to my home so. That he can complete the installation.

The nightmare then begun with numerous calls to Telkom, consultants that did not know how to assist. Dropped the call on me and did not call back. I called back in and asked to speak to a manager and I was told that there are no managers available, I stated I will wait for a manager and was told that it will take a long time for them to. Be available, I insisted on waiting and. After 40minutes the consultant dropped the call on me.

Highly frustrated I called back on the 30th December and spoke to a consultant, my wife and I stated the issues we were experiencing and queried on the 100gb of data that was offered on the fibre deal whilst we wait for our line to be connected. The consultant advised she does not know anything about this, whilst on call I went online and saw this was available when signing up for a fibre deal.

I asked to speak to a manager after some time a manager came on call, Mandy, the line was so faint and inaudible from her side, as though she was whispering, the call continued with much strain on our ears. We queried the delay on our fibre connection and she advised she is escalating the issue, she also advised that for the 100gb data whilst we wait for fibre it is only for customers with no fibre connection and that have to wait, to which I responded that this is the very same issue we experiencing. This she promised will be escalated and we would receive a call by close of business on that Friday. No call received, no communication.

On the 3rd January I called back in and was told to go to technical. As the consultants cannot transfer, I called technical support and was told that there is nothing they can do, I advised the consultant to get the Team Manager, Thabiso Mazibuko came on line and I aired my frustration of being pushed between departments and not having my issues resolved. I advised him that he belongs to the Telkom banner and I requested he get the relevant parties on call. He gladly assisted.

It was a conference call between myself, Thabiso and Bongiwe Moruri. Bongiwe managed to trace the manager I spoke to and stated she is going to look for her, she then came back on line and said that she spoke to Mandy and she knows the quuery and is going to call me back. 5 hours later Mandy calls and states that he back office has denied the 100gb data as I do not qualify. I stated to Mandy that this is unfair as our connection may be available in the area but is not readily available too connect to my home. I advised Mandy that I work from home, this would mean loss oof income per day, I asked Mandy that if this goes the litigation route then would Telkom pay for the loss of income? And if the back office would rather like this than providing the data whilst I await connection due to a Telkom issue. She stated she will call back and up to now there is no call back.

1) Telkom has failed to deliver as per the verbal contract on the initial call with the sales department.

2) I now face loss of income

3) No word in terms of the connection status

4) As a customer I am not being treated fairly by being rejected for the data that was advertised on the Telkom website.

5) Telkom has no empathy and does not value its customers

We kindly request your assistance in resolving our query.

Good Day

I trust you are well. I would like to start by saying I am very disappointed with TELKOM. Description Period

Termination Penalty 28 Dec 22 R 828.00

Subtotal R 828.00 WHAT IS THIS FOR. first you sent me something that is not working, you deducted in NOVEMBER 2022 and the router was taken back and even december the amount went off and now im bieng charged this. Please sort this out

I've made an application for 2 A33 Samsung galaxy that was on special on black Friday and even today I did not receive anything and the last time when i went there last week Friday their attitude was so bad to a point that they told me that i can even report them and there is nothing that Telkom can do because they a franchiser and they did not process the application because the consultant is not gaining anything from it so I won't even have a reference.

Beware! Telkom sucks! I have a contract on telkom and each time I go online telkom automatically subscribes me to these annoying things that cost R3per day! I called into telkom a few days ago to have these annoying subscriptions be blocked on my profile and the telkom agent said it was done then the very next morning I was automatically subscribed to 3 subscriptions. I called in again and this time the stupid agent tells me that telkom not subscribing me I am going and clicking subscribe to these channels. She asked me to cancel all subscriptions under the telkom portal and that would be it but no such thing exists on my profile page. She also said she had canceled the last subscription that came into my profile but I never got the sms to confirm so I went onto the telkom portal and there it was I was still subscribed to it. Unhappily I unsubscribed and put in a request for telkom to call me back. This morning I was automatically subscribed to 8 channels. As I got the first subscription notification I went into the portal to unsubscribe and as I am unsubscribing I got notification sms's 1 after the other subscribing me to all this [censored]. This is absolute madness! I have been using telkom over 8 years and have never experienced this before I got my lte sim on contract. If I don't see the sms and unsubscribe then I would be charged R3 per day. Utter [censored] and daylight robbery. Becareful and think twice before taking out a contract with Telkom

Account [protected]. Account holder Lyndele Dorothy Rosselloty

ID [protected]. cell [protected]. Email [protected]@keygrp.co.za

Service Cancelled July 2021. Proof is no calls reflected on accounts since 12 July 2021 Debit orders paid out to Telkom for subscriptions to above accounts until 30 December 2022 when cancelled by Standard Bank at request of Ms Rosselloty. Case number [protected]-SMS Telkom 1-1-2023.

First Complaint lodged with Mr. Thabiso Mathebula at Telkom Eastgate on [protected] through a visit by Ms Rosselloty. Second complaint lodged with Ms Thokozile Saimango telephonically on 18 - October 2021. She stated that an error on Telkom's side prevented cancellation on 31 - July-2021and that she would escalate the matter and the next account would reflect the current situation. Reference no 6846397. According to the bank the debit order was never cancelled by Telkom or any monies paid to Ms Rosselloty's account

Hi

I have tried a telephonic contact, as usual no answer.

The technicians installed Fibre cabling underground in front of my driveway, it is on the way.

Could it be relocated? The guys did a sloppy job, they could see where it was being installed and there was no Supervision. Water accumulates in the box due to it being on the driveway and the cover is broken and insecure.

I await being contacted.

K Karim.

[protected]

I bought airtime of R560.00 via my banking app on the 30th of November whereafter the airtime was never loaded onto my cell nr. I contacted the bank, and they confirmed the money went off of my account thereafter I contacted the call centre, and they confirmed that Telkom had issues. They advised that we be patient as the airtime will be loaded.

A few days passed and the airtime was still not loaded thus I contacted Telkom again where I was supplied with a case nr [protected]. Since then, I have been following up continuously without any feedback. Every time I phone in the consultants just say that the case hasn't been investigated yet and their turn around time is 72hours which we have passed long ago already.

I requested sever times for a manager to call me to no avail. When I phone in and request to speak to a manager, they are either on lunch or in meetings. It's now almost 3 weeks and still not an inch closer in getting the matter sorted.

I was requested to email the documentation to several consultants and team leaders and with my 2nd last call I was informed my documents were never loaded onto the system. When I asked the team leader regarding this, he simply said I should resend it.

I phoned again this morning 19/12/2022 and was told that it appears as a new case on the system, and it was not dispatched to be investigated yet. I am at my wits end with Telkom and the utterly poor service they are giving.

I would appreciate if someone can assist in getting this sorted as the waiting and respond time is ridiculous to say the least.

I can be contacted on [protected]

Gooday

I have unexpectedly recieved an email from an unkown debt company statung i owe telkom money, i have called the company over a 100 times to enquire what this is about with no response or return to my call.

I have called telkom over 20 times and pushed around from department to department, according to the agent i owe telkom r400 which is preposterous as i am still would telkom and have existing contracts.

I have received no communication from telkom since 2017 about this account and now suddenly i am being black listed for something i know nothing about.

The agents are always cutting the calls and simply don't want to help...

I really don't know what do or how to get this issue out...

Can some one call me on [protected] so this issue can be resolved.

On the 10th of December, I bought 2 times R20 Telkom airtime from Shoprite but I misplaced the slip somewhere in the house. I then went to Shoprite and asked them to reprint the slip but on the reprinted slip the voucher pins are hidden so the only visible numbers are the voucher numbers which are: [protected] and [protected]. Please assist me by recharching my number which is [protected] with those two voucher numbers.

I’m a very very unhappy customer, I had an account with you guys Telkom, I had an account with you guys for my router and I have never had any problems with it, because I was happy with your service I then decided to open a phone contract with you guys but ever since I r don’t that you guys don’t debit my account and then you won’t to charge me fees I don’t know of, how is it my fault that you guys are not debiting on the day I said you must debit, for the past 3months it’s the same thing I’ve called numerous times and every time I’m told it’s sorted out but nothing, what’s the point of having a debit order if Telkom won’t debit my account, every time I have to go to the store to enquire what’s the problem is, I’m highly disappointed in this, why must I pay extra charges when it not my fault

I have had endless problems with buffering since 2020 at which time I complained. I was recently given steps to rectify the situation which did not help. A technician was offered to come out recently but who is still to show up. We constantly don't have service. I pay r859 for uncapped but its like im paying for air because I can't see what it does for me. I asked to be released from the contract since they cannot give me the service I pay for and was told I must pay r2500 which is ridiculous. Its now 2022. I went to the extra expense of getting an extender and investing in another, more up to date router but the result is still the same.

I've had problems from day 1 with Telkom Mobile. Went into Telkom store (09/11/2022) but they couldn't assist because I ordered the phone directly with Telkom Mobile online. It's been 5 weeks of me following up, calling, going into the store again, calling again. After 3 weeks they finally fetched my new faulty phone (25/11/2022) - then I had to follow up again (02/12/2022) to get an idea of what's happening and what their decision is (change phone, cancel contract or fix phone). Most of the people I talked to didn't help except for Bongiwe & Charlemaine who were great and escalated my requests. 18 days after they collected my faulty phone and I still have no answer.

I have had no correspondence since I followed up again on 2 December wrt my problem and where my new phone is or where my fixed phone is. I got a case number today (13/12/2022) because I followed up again but unfortunately the customer service agent can't put me in contact with the person handling my case, because they don't have contact details for them.

I liked Telkom Mobile but now I understand why their average referral rating is 2 stars.

I am paying for a phone I don't have and a contract I cannot use - I'm the one who must contact and follow up the whole time. Nobody is helping and sorting this out. I can't go to the Telkom Store because I did the order with Telkom Mobile directly online. Telkom Store in Somerset Mall had a new phone for me and wasn't out of stock - if Telkom Mobile could only cancel the contract, I would have been able to get the one at the store and this would not have been an issue.

To top it off: I request a statement to see why on earth the debit order (scheduled for the 5th of each month) didn't go through and the person who did the initial sale used details of my company where I was an employee in 2010 and then used a bank account number that's been closed since 2018. And I did not give any of that information to her, you can listen on the sales call - I gave my current details and information. So now there's a debit order bounce on my account also and it's not my fault and I know for a fact that Telkom will not write back the debit order bounce fees which is over R200 usually. Why must I pay for their faults and pay for a phone I don't have or a contract I can't use to it's full extent.

You are at fault and you should cancel my contract without further charges! I want confirmation of this! This is not fair, you are not doing right by your customers who trusts you.

I really believed in Telkom but not anymore. I no longer feel safe with Telkom and would rather pay more at Vodacom but get better service.