Telkom SA SOC
reviews and complaints

I have submitted a claim , I have not yet had a feed-back, the person I spoke to have attitude and did not help me. I have sent numerous emails but I'm ignored.

how do I get the same service that I got when I was approached by Telkom when they sold me the insurance, I have never missed one payment..

my claim Reff is 96963. I pay for the service and i have a right to know what is going on.

Dear Telkom

I would like to complain about how you're trying to Scam me with debt transaction penalties. please amend my Invoice to the correct amount will stop paying if this is not done it's not my problem that you didn't debt the amount and your tele agents are rude as hell spoke to a lady name Francia Raphela a total waste of time and energy to that rude girl with no manners at all. Please do right by me I don't that much money to give to you guys just for fun

Lucia Ntlhaile

[protected]

I canceled my contracts on 26/Aug/2022 I went in store the lady assisted me with cancelation self service on my device and received references [protected] and [protected]. I got a call from a telkom representative and I completed all information required my contracts were canceled as per my knowledge. Last installment paid September as my contract was paid up in July. To date telkom is debiting my bank account for the installment. I have rejected the debit orders and now must pay debit order rejection fees on an account that I have canceled. Please resolve this asap I had a good relationship with telkom now I'm very upset with the cancelation process.

To whom it may concern

On the 30 September I made a manual payment of R566. 86 on my account as usual. In the middle of October I took another phone that I was supposed to pay R499+ that R566. 86 total of R965. 86 but telkom deducted R697. 66 October 31 saying that the extra amount is because of the manual payment I made arrived late to them, of wich I was not told that it take up to 10 working days before it appears on their system. But that's OK I understand.

Now the problem started they blocked all my sim card and deducted R1742, 02 November saying that the last debit bounced, but yet it went through on my side the R697. 66 and they confirmed it. And I asked How's is that so? They told me that lots of stories. Until today after the R1742. 02 deduction my sim is still blocked, I tried to call they talk many things.

I need help because I'm a loyal customer but telkom is failing me because I've never missed a payment yet so much un explained charges.

I went to the branch the manager told me the problem is with the system but I'm the one who's paying for the charges.

At around 14h55 on the 02dec 2022 I ask for clarity regarding wifi relocation since I have move Lady called Palesa Matsipa just tell me to cancel it without clear information, I later find out I will be penalize since I terminated contract and her service was of zero standards to clients that needs information

I felt undermined n embarrassed since what I needed clarity about I didn't get help

Disappointed client

Maleshoane

My account was suspended for no payment, they did get the funds the following month, but subscriber was suspended. I called the call Center every day to help me unsuspend my account, but the agents are rude and kept dropping my call every time I ask to speak to a supervisor or a manager. The funds were debited but they kept on saying I must send proof of payment for the debit order made by them, because apparently the funds are not reflecting in their account, but they are the ones that made the debit order. Finally, I send proof of payment and still with the proof of payment, my account is still suspended. I call the rude call center agents that does not have telephone etiquette. I finally got a hold of the agent, due to the poor network the phone got cut and the agent did not even bother calling me back. I wish to cancel this contract, but I am not willing to lose more money as it cost money to cancel the contract. But one thing for sure I will never recommend Telkom to my family, friends, co-workers, Neighbours or anyone else as when you have an issue it will never be resolved. Once this contract ends, I do not want to continue with them. Poor service, rude agents and no assistance or resolution towards a query.

Account: TIN3915607

I need an urgent resolution in terms of my service please!

I have logged numerous tickets and am still struggling in the evening with my service being throttled. I upgraded to a 200/200 package after being told that it will work and I wont have buffering! The service is fine during the day but gets throttled right down to 2.4 download in the evening from 18.00.I use a media box to stream international TV and know that Telkom is throttling my service, I've done OOKLA tests via New York and London servers - attached is proof of the speedtest done.

I want to cancel my service due to there being no feedback nor resolution. I am NOT getting what I'm paying for!

The following is a list of tickets logged; please note this is not all of them

ISP982500

[protected]

[protected]

[protected]

I extended contract with Telkom mobile for cell phone subscription in December 2021. I was billed for R100 (pro rata), of which I was not aware, I reversed that in December. January or March, I contacted Telkom regarding the debit, they indicated that the account is handed over to collectors because I did not pay the R100. I made arrangement and paid the outstanding balance for that period. after two on so months, Telkom did not debit for service, I paid and indicated that they can debit from my account. sometimes they do, others no. Nobody is telling me why this practice. I requested to speak with consultant who will assist, he called on Tuesday evening after 19:20, I requested him to call in the morning the following day. he never did. The account was suspended, but now okay as I paid again.

I made sure that I have money in the account all the time. its an inconvenience for me to pay at any shop or EFT.

I have multiple contracts with Telkom I ran into some financial situations and fell behind on some of my accounts. When phoning customer care the first time they requested I pay an amount and they will then unlock the line after a week the line was still locked, so again I phoned this time to be told another payment needs to be made which still didn't connect my line, on the third call again I was told to make another payment of which I did and the line is still locked. Everytime I ask the consultant to give me reasons why they line is still locked they keep saying the account is up to date but they cant explain why the line remains locked.

I write this email with absolute disappoitnment from telkom.

My account was suspended on Friday the 18th November, payment was made via the Telkom Portal as I was told that this is the quickest way that my account will be un suspended. To my disbelief I was told I need to make another payment, which was subsequently done again on Monday the 21st November again via the Telkom portal, I was told to give the system 2 to 3 hours to update and I should be running again.

After 20 calls made to Telkom till today, the 23rd November my internet is not restored inspite of the call Centre agents confirming that both my payment are clearly reflecting, but the system still shows that my account is suspended. I have lost count of the number of fault logging that were done and the reference numbers that I was provided with. I am now told that Telkom has a new system and this is the reason why my account is not updating. The last call center agent I spoke was honest enough to tell me that she cannot even give me a turn around time as she also does not know. If this is the service that we are subjected to as clients, I am disgusted and utterly disappointed by the lack of accountability from Telkom till now.

After several calls on the Saturday the 19th I was then informed that I need to make payment again to bring my account in good. I have been promised since Tuesday that the Technical team will contact me, but nothing.

Mbali Shozi

[protected]

I have a contract with Telkom mobile and we were fine since 2017 until last year November when I was asked to renew the contract and I decided not to continue with Telkom but the started debiting me more money every month.

I went to Telkom store to complain, the lady was so understanding and helped me to cancel all the contract that was on my name yet not been mine and she told me to continue paying that amount of the original contract because if I cancel the contract before its due date, it will cost me more money.

The problem is my sim card is blocked since then, but the money is still deducted monthly.

Please help.

Currently have been a telkom client for last 5 years and have had fibre line for the last 2 year and been paying R1100,00 through debit order option and have never defaulted on any payments till this current crisis. My fibre line has been suspended without warning for the last month and still being actively billed. Ive Tried every method available to resolve this without much assistance. I have been told by the local telkom store I visited the reason for my suspension was that there is an un-paid amount of R3179,36.

The breakdown of this amount as shown in the invoice

1. R485,89 of annual increase: I have never been notified however still decided to pay for unsuspending my account

2. R2683,36 stating that I upgraded my account: this is untrue as I have never requested this, in fact I have been wanting to cancel this fibre line, end of this November 2022

I have called the extension 10210 numerous times spending 100’s rands, seeking assistance, various departments (sales, billings, fault logging, every other) as well as visiting the local store. None of them could assist me resolving this. I am highly frustrated and I find this highly un-ethical practice of telkom, charging me for services I have never requested and abruptly suspending my account and poor customer service and have caused me unnecessary stress and have been detrimental to my mental healt

I changed my bank account and the debit order never ran off so i called in and told them i would go sort payment in the store which was done. I contacted them and told payment was done which they picked up and then on tuesday night they double debit my account.

I am trying to get a refund now for the last week and a half and telkom just refuses to assist. Even the manager does not respond to emails ( a total of 5 were sent). The service stinks at the billing department. Every time you call they have different stories. I will never recommend Telkom to anyone as they are useless.

I did an early upgrade of my Telkom contract with iStore.

The remaining 1 year of my Telkom contract is supposed to be split into monthly payments with the new contract upgrade, however, Telkom is now billing me for almost R14000 at the end of November 2022.

I have been battling between iStore and Telkom for the past 2 weeks trying to have the lump sum changed to monthly. Telkom says iStore needs to change it, however, iStore says Telkom has to change it as the contract is still a Telkom contract and only Telkom can amend it even though it was an oversight as my penalty method states Monthly on my contract.

I need this fixed before the end of the month.

I have a 2 year contract with telkom for ADSL, however for the past 2 weeks it stopped working. I have made numerous calls to telkom reporting the fault and all they say is that they will send out a technical. Eventually I called them everyday and finally they escalated the call which was of no help as they responded back stating that they will not come out to repair the copper cables and that I need to call the sales department for an alternative connection. I called sales and they advised me to move onto Fibre which I don't mind doing but will cost me R499 when I am currently paying R210 for my ADSL. I cannot afford that expense right now. I did explain to telkom that I had signed a contract for 24 months which I will be paying R210 for and now all they say to me is that they can't help me any other way. My experience with telkom has been nothing bt dreadful. The call center agents are rude and very unhelpful. I didn't know what else to do so decided to get onto this platform.

My router stopped working on 20/10/2022 after the heavy rains and lightning. On 27/10/2022 I had to buy a new router. Today I am having the same issue again and I am told I have to buy a new router. When I bought the new router on 27/10/2022 I was told by the shop assistant that lightning damage is not covered. This seems to be a recurring problem and I have to pay every time for a technician to come to my house to tell me that I need to buy a new router. The old router stopped working 20/10/2022, I bought a new router 27/10/2022 and today I am having the same issue with the router not working due to lightning damage.

I need Telkom to replace the new router without charging me as it seems like their routers are not very good quality. If not, I will have to cancel Telkom and go to a different provider.

Afternoon,

I have a contract with telkom , i happened to owe them 4k which i paid on the 15th September 2022 in full, however they debited my account by R2800 which i understand how the debit order system works as explained by one of their agents. i ws adviced to submit proof of payment which i did a few days after the incident, i been making several calls since then and they say they havent received my proof and i would send again , today i called and i was told my case was closed without a solution. i still havent received my refund since september and today i have been asked to repeat the process and nobody seems to care. kindly assist me if possible.

to give a brief of my situation at the beginning of September we log a request online to cancel oit line effective the 3qdt of October. At the beginning of November put line stopped working. I made three trips to ur store first two visit dealth with absolutely useless consultants in my opinion shouldn't even being dealing the clients that's how bad it was. Eventually on my third visit the lady on this email helped me and ur tech team but even then I was inconvenience I had to drive to Phoenix and back to umhlanga only to collect a router that was NOT working and they eventually gave me a router from the store I was at so the trip was an absolute waste of my time and money yet AGAIN. eventually got home plugged in the router and still it did not work becoz like advised in the beginning that the issue was not the router. The next day the tech guys came in and thenline was sorted. As per my 3rd visit I made enquiries about changing the cancelation date from the 31st to the 15th November as u advised me yesterday the lady advised the same that if the date is already loaded they can not change it but she will try for me I must email her the next day. The next day I emailed her about changing the end date to the 15th she said she will try but she will LET ME KNOW which never happend so with that we knew this was a shot in the dark and may not be possible so me left me to end on the 31st October. The line did not work from the morning of the 31st of October. Yesterday I was told by the lady that it did not cancel end October and she will issue a cancelation effective 15th November. Fr the 13th of October until yesterday she never bothered at all hence I cane into the store.

I CANT NOT tell h how much of time, energy, stress and money telk has caused me with the about of stress and horrible service url put onto clients url will land a person I'm hospital seriously. I have had to much of issue with telkom u guys have been one of the first in the game but there and so many service providers beating u guys not with product but with service and working in the customer service industry for 12 years people house service over anything. U guys are failing ur people badly. I am moving homes and office and had twlkome been good to us I wud have been taking my new contract with us guys but now I won't this is how u lose people.

besides this i have multiple issues with telkom

1) I have 2 contracts with Telkom for R99 router. However, Telkom is consistently charging more than R448 per month

2) I make payments every month – but on 3 or more occasions I am also being billed non-payment penalty fees

3) Telkom is not billing me on the agreed debit date. The agreement is last day of the month but they bill anytime of the month

4) Telkom has flagged my account as non-paying – which has negatively affected my credit record

5) I am being overcharge more than triple the amount every month

6) Trying to resolve with customer service agents has proved useless

Account Number: [protected]

I completed and online application for Telkom LTE in August 2022 and A consultant contacted and she completed my forms while on the line with me.

I order the SIM + device however only the SIM was delivered.

Telkom was contact immediately after the delivery and I requested the device to be delivered. I was informed an order can not be amended once delivered and I would need to cancel the service and re-order once the cancellation is final.

I asked, how will I know that the cancelation is final and I was advised it should be finalized in 2 weeks and a new application would not be successful if there is an active account.

After 2 weeks I completed a new application and account [protected] has been active since and is working fine.

I have never received an invoice from Telkom for the first account, when I contact them they tell me the first account has been cancelled successfully however I now have and outstanding balance on that account, when the order error was not my fault and I was not the one who suggested to cancel the service.