Telkom SA SOC
reviews and complaints

called October 2022, to change banking details. was informed the debit order update would not be effective on the 31/10/2022 and to avoid debit order collecting from closed account I should make a manual payment 6 days prior. 6 day prior to the 31/10/2022 payment was made directly onto the telkom website.

31/10/2022 they deducted from a closed bank account. they did not deduct 30/11/2022 as there billing system did not update. they kept giving different amounts via sms, via call center. they kept trying to deduct from a closed account. each time I called they kept saying they will escalate. My contract was renewed by them and the next day they suspend account and send letter of demand. till date no one has gotten back, yet some how they have deducted from my new bank account, which according to their records I provided on the 26/1/2023 not the October 2022.

Highly but highly unsatisfied with the service Im receiving.

Since last year October Im trying to change my debit order details.

After numerous calls to the call centre (because you are unable to resolve this on their whatsapp channel or self-service), Im still in the same situation.

And when I emailed *********** I was informed that it takes up to 3 months for bank changes to be activated? Now Im 5 months down the line, and still no debit order was deducted for the end of February.

Im billed for late payments, however I have to EFT my payment every month to avoid being suspended.

I had to send bank statements of both my bank accounts to show that there was actually enough money in both accounts for the debit orders to go off. BUT, it was not deducted from their side.

Really can they just get some competent people to work there!

Does anyone actually know what their job is there?

I've been sent an invoice saying that I was charged a rejection fee of R202 for the previous month (February) . My direct debit is set for the 5th of each month and the 5th for February fell on the weekend, understandably so you don't debit accounts on weekends so I called one of your advisers on the 6th Feb 2023 regarding not being debited and she suggested I make a manual payment on the 6th of which I did after she sent me a reference number.

Today I was sent an invoice with a payment rejection fee and when I check my bank statement, I made payment on the 6th Feb and telkom tried to direct debit on the very same day, but it rejected and I don't understand why as there was money in my account which is another issue I've been having every month since I took the contract, telkom says there's always no money in my account whenever they direct debit yet when I send the bank statement there always is money and you guys can see. Can you please assist with regards to the rejection fee because the payment was made on the same day that it was due.

Telkom suspended my services. Money was debited 7 days back but still services not reinstated. I have been following the matter for 5 days back. I have not been assisted. Call centre "We have escalated the matter" story of every day.

There is no contact to escalate such matter beside calling the call centre. I am in a process of cancelling all telkom services.

My account was debited on the 28th of February I have been calling Telkom for the past 3 days and everyone tells me of the 24 hours turn around time for my services to be restored I use my phone for campus and they don't seem to care. Telkom is the worst and I can't wait for my contract to finish so I can move very far away from them. I phone again this morning and now they telling me its gonna take 14 days.

I will never ever recommend Telkom to anyone. I hate Telkom with a passion.. Joining Telkom was the worst mistake I have ever done in my life.

South Africa is experiencing load shedding. As customers we purchase data with the advantage of the fact that we use the other part of data during night shift.

Due to load shedding we are unable to access our data preferences.

Telkom is doing nothing about that and not even compromising. We are just in limbo while telecom is enjoying the fruits and benefits.

I have recently taken up an upgrade for the double deal promotion for Samsung A33s and I have only received one phone the other phone has not been delivered as yet.

Today I have spoken to a colleague from Telkom stating that I cannot receive the second phone due to Samsung not providing them anymore which is not my problem.

I want this to be escalated further 😡😡😡😡😡😡

I want that phone or one of the latest phones at the same price of R499 as per that promotional.

I want what was provided to me if you'll don't have it give me another latest Samsung at the same price the Samsung's a33s where going for which I was told R499 on a recorded line.

I want that phone or one of the latest phones at the same price of R499 as per that promotional deal .

I need assistance with my fibre internet connection from Telkom. On the night of the 14 th the internet light was red. I rebooted the router multiple times but the problem still remained. I called Telkom and they gave me a new PPPOE password to enter, but this still didnt work. I have called the 10210 number about 20 times ,and the amount I spent on called close to R500 received multiple new password so far, but the problem still remains.

I then contacted a kind lady Ms Stone who asked I send an email .As she promised I was called after about 3 hours by a lady on this number someone from cape town [protected]

Called me and gave me a vumatel ISP 1089800 yesterday 20/4/22

I was expecting a call from either telkom or vumatel but had to call back this morning 21/02/2023 to be told that there is no problem on the side of vumatel and the fault is with Telkom .It is now a week and no joy .I am paying for a service that I cannot use .Vumatel has also informed me that they have received numerous calls stating that telkom is the only service provider where the clients cannot access internet 

Please advise what I should be doing now 

As I am not prepared to call the telkom help desk anymore to be given the same story that we are looking into the matter. I've been dealing with telkom assistants over the phone for a week now and they can't seem to solve the problem. Any ideas on what else I can do? Should I not receive a favorable outcome by close of business today I will be forced to cancel my contract 

We have emails in our possession where we asked for the landline number [protected] to be cancelled, already from end of 2021. We did the cancellation process online and Mr Tolmay was meant to be contacted by Telkom to confirm the cancellation, We are now in possession of Letter of Demand for R1714.00

I just got off the phone with your consultant who unsubscribed to over 50 subscriptions all from Akinga Vertical Service PTY. I did not subscribe and when I went to Hello Peter, I find out that it is your fault and not mine.

You have my information and would like a refund. You are a scamming company that needs an Ombudsman.

The pic provided is just a piece of it

So it appears that "Akinga Vertical Service Provider (PTY)" is either making the rounds again...or I became one of the many victims.

I received an sms that my subscription to Akinga Gamezone was cancelled, yet I did not sign-up. Fast forward to receiving my bill for Feb 2023, I am billed an extra R169 for this daily subscription.

Speaking to an Agent (name known) on 06 February 2023, she informed that I defs clicked on a link :-), BUT that she can cancel the subscription...however all preceding days (01-06 February 2023) will be charged.

Be vigilant and go through your monthly bill, as this "service" can rack up and add quite a hefty extra charge to your monthly bill, if unnoticed.

I went to a Telkom store May 2022 to change my bank account since then I'm having problems with my account not being debited every second month and it is affecting me and my son because he is using the other number for his school work. Every month I will have to contact Telkom to ask why my account is been suspended without any sort of communication, they will give me all the excuses that are not even making sense to me and ask me to go and pay manual of which and don't have any money lying around.

please assist I am frustrated

I went into a Telkom store in November to update my banking details, I was told that for the current month (November) they would debit my old account and from December 2022 going forward they would debit the new account. Come December there was no debit on either account, i made sure to keep the money in both the old and new account just in case but they didnt debit either one. They then sent me a threatening message that I need to pay the December premium plus the January or I would be handed over. Mind you January's premium was not even due yet. I went into the Telkom store multiple times. they kept telling me to call billing, billing is inefficient. I spoke to 3 to 4 different people that kept telling me that They had logged my query which was a lie each time.I made manual payment for both December and January's installment. For them to hand me over anyway and for debt collectors to tell me I haven't paid since March 2022 .

My account was debited on the 25th of this month I have been calling Telkom for the past 3 days and everyone tells me of the 5 hours turn around time for me services to be restored I use my phone for business and they don't seem to care. Telkom is the worst and I can't wait for my contract to finish so I can move very far away from them. I will never ever recommend Telkom to anyone not even an animal.. I hate Telkom with a passion.. Joining and porting to Telkom was the worst mistake I have ever done in my life.

I want to complain about my account being handed over to debt collectors when I haven't even missed 3 payments. 2 of my payments returned but I went in to store and paid the cash in and they still debit my account with double the amount. The debt collectors have no permission to debt my account whenever they feel like. This is unacceptable. The fact that I have paid my account and the only bill outstanding is the current one which is due end of this month. So now I have the debt collectors debiting my account as well as the debt collectors. Is this even allowed?

I do not want your services any more as you are scamming, I have things I never agreed on in my contract and ever since I lodged a dispute you never came back but you want to deduct the money I'm disputing, you are scammers I called several times no answer, how can you bill Mr for unlimited data that I reported is not working I canceled the contracts that were due for upgrade but you still having them and deducting my money, I called 11 Jan 2023 the lady who helped me could not answer why all those things she said she locked a dispute but no response

From the 10 January 2023 the problem started.
Eventually, on 17 January 2023 I received a link via sms, http:apps. telkom.co.za/voip/public/setPasword, and the voip ph number [protected].
I followed the process and it ended by the page congratulations your account has been reset.
According to the guide that telkom uses to assist you to set up the VoIP service, a 2nd email or SMS was to be sent to continue the activation process. Now from the 17 January 2023 till 23 January 2023 no telkom employee can assist with this problem.
Every time I phone for help, I get given a reference no. And with the assurance that a person will contact me. Till this day nobody phoned.
I have got plenty of reference numbers should it be requested.

I was in arrears by 3500 and some change. Made payment of the exact amount so that i can be up to date with my payments. Services for my contract were restored in January, then suspended again last week. I received a statement showing my recent payment. called telkom to get clarity and they explain nonsense to me. The firts one said they can see the money but cannot say whats wrong. The second one 'PRINCE' said on the satement "amount paid"indicates the money i owe. and amount due indicates the amount thats left. i am left with 1098.00 to finish paying it off... to my suprise he also said the cancellation fee was R8000 and some change. I mean? what's that. is there a company that hires people like this?

To say the service is pathetic is an understatement. I had applied for Fibre installation in December 2022, on January 11th a technician came to install the device and told me to call the Technical support 10210 for login credentials, when i called on the 12th i was told to call Sales Department to "close" the order. It has been a to and from between the Technical Support and Sales Department as when i call, i discover that Sales Department has not closed the order as the person who did it "did not save the notes", meaning the email sent to whomever to close did not have instructions on what needs to be done. This has been the story since then, and today is the 23rd January i am still not activated. What annoys even more, despite the numerous calls and "escalations" of my queries, not even a single call, or Sms from Telkom to say my issue is being attended, all i get, is an automated email to indicate how(satisfied/dissatisfied) i am with the service, i had managed to get an email address through one of my many rants. I have 4 other devices with Telkom, and i regret why i thought signing up for a Fibre services will be as seamless.

I am utterly disgusted with the service I am currently receiving.

Made a contract application online on the 21st of December 2022 - a agent then called back to say * Sorry mam the device you want we do not have stock of but I can gladly offer you an device which we have stock off , I then agreed and she and many others advised 7-10 business days. Mind you I phone on the 4th of January as I take into consideration the public holidays and I get told they don't have stock of the device I requested and that they don't have a estimated date on when they will be getting stock. I phone again the next day and get told stock should be arriving on the 9th. I email them and they can only apologise and not give me any valid reason as to how there is suddenly no stock of the new device they proposed I take !

I proceed to go check online and the deals is still there and I can proceed to make another application for the same devices but they don't have stock ! False advertising! Poor customer service if that is even what you call them ! On Monday the 16th a senior associate advised if I want I can choose a different device they do have stock off , and I want it for the same price , now other agents are saying I can't ! How ridiculous and disgusted. ALMOST A WHOLE MONTH AND THEY CANT SHOW ANYTHING