Telkom SA SOC
Reviews and Complaints

I'm a Telkom customer for many years. I stay in Boksburg and my Telkom landline became faulty since April 2018. I called and reported my faulty landline on a monthly basis. When the line was restored it worked for a maximum of three days only.

I reported the line in 2018 on the following dates: April on the 4th and 21st, May on the 12th, 15th, 22nd and 23rd, June on the 11th, 13th, 17th and 25th, 3rd of July. The last time I reported the line was on the 17th of Sept 2018.

I called the Telkoms' call center on the 22nd of February 2019 and spoke to Zama Ladyfaira after the debt collectors contacted me. I called again on the 18th of March 2019 and spoke to Kwanele Vemile who promised to mail me a complete statement of my account. I did not receive any mail from him.

I called Telkom and requested them to cancel my landline since the line was faulty most of the time. I was told to log a dispute to receive credit for the time since April 2018 up to September 2018, which I did. My dispute was rejected. I logged a dispute again after I spoke to Zandile of Telkom on the 19th and 20th of March 2019. She logged a dispute for the time, September 2018 to April 2019 since there is evidence on my invoices that no calls were made during that time or no internet connection took place as an indication that the line was faulty all along. The case number 275 27956. On the 19th of March 2019 I received an sms saying my dispute has been resolved, case number 275 27956. On further investigation it came to my attention that that dispute was not resolved but rejected again.

On the 1st of April 2019 I received a sms saying that my service was suspended due to non payment. I asked how can a service be suspended if it was faulty all along. I called on the 2nd of April 2019 and spoke to Babalwa who told me the dispute was rejected because the line was operative in July 2018 since there was internet connection and in August 2018, 5 calls were made. When I asked to supply the dates on which the calls were made I was told that it does not show. I requested Babalwa to mail me a complete statement since Jan 2018 up to April 2019. On receiving the invoice I noticed that I was not credited for the faulty line since September 2018 up to April 2019.

I was harassed by debt collectors on a daily base. On the 8th of February 2019, I send an email to collection@debt-in.co.za asking for my statement since the Telkom operator told me he could not supply the invoices since they have handed it over to the debt collectors. I was told that they do not have any invoices I must get it from Telkom. I also send an email to Olwethu Komete on the 5th of April 2019 asking for assistance in cancelling my landline. I was not successful. I send an email to 10210@telkom.co.za and Thembisa requested a copy of my ID which I have mailed to him. I did not receive any feedback from Telkom regarding my request to cancel my landline.

On the 20th of May 2019 I paid R2 805 to Telkom since I'm scared that they would blacklist me. I can't get hold of Telkom assistance via phone or emails or online. Whenever I go online to cancel my landline, an error message appears. '

Could someone please assist me in how to get hold of Telkom since I could not make contact with them and what should I do regarding my request to receive credit for the period of time my line was faulty and my request to cancel my landline.

My details: Mrs. LMS Nel
Landline number: [protected]
Account number: [protected]
ID number: [protected]

Yours sincerely
L Nel

I received an SMS from Telkom mobile ( I do not have a registered Telkom mobile account) saying: "Dear customer, we are in receipt of your application and are in the process of finalizing your order" When I contacted Telkommobile they indeed confirmed a Telkom mobile line had been registered with my ID number- I had not authorized or requested this to be done.
Now I have an open Telkom mobile account associated with my name and Telkom mobile logged a case but has not been forthcoming with a resolution in order to have this rectified.
Date of incident: 9 July 2019
Telkom mobile number associated: [protected]
Desired resolution: account closure

My land line was suspended ddddin 2018 and in December 2018 account was paid up.
Was told we will not recieve said landline due to upgrade . I have in contact via land line, and facebook all message received were they have escalated the query to the necessary department. Does it take 6 months to reinstate a land line and get a upgrade on land line. I do not need a phone but have an elderly parent who we need to call daily to check on. They do not cellphones.

Mr P R Naidoo
Landline number: [protected]

A consultant phoned in 2017 with an offer for uncapped wifi for R300 odd all inclusive. On numerous occasions during our conversation i have asked if she is sure this is the only amount payable on which she confirmed yes. So every month the account was the R300 odd. All of a sudden in September 2018 i received a bill with over R300 per month back dated since whenever. When i enquire about this, telkom customer care service responded with yes, we under charge you every month and now its time to pay. No call or correspondence up front to inform me about this, not to ask am i willing to make arrangement for patment. In May 2019 i phoned again to asked what happened to my dispute. According to them it was resolved and i should pay the acount. I logged a dispute again as i did not agree with the outcome. Even the consultant who helped the an said that telkom was at fault and should write off the Amount in arrears as well as interest. A dispute is supposed to take no longer than a week. So i was told. After going to a walk in centre and 2 calls on my expense i received an sms today to say case resolved and i am liable for the full outstanding amount. This is unacceptable. My service has been suspended since 28 May and yet they bill me for line rental and wifi for the month of june. Stll not rectified after a query was logged. Telkom is the company with the most worse service ever. How can i be held liable for a so called mistake be a telkom employee. That was the product sold to me but because the price differs from other similar product i am held liable. Unacceptable.

To whom it may concern, my debit order went off on the 15th of June and was declined, so on the 25th of June they did another debit order and the subscription for June was honored, I received my monthly statement and they charged me a penalty of R202, 70 because the debit order on the 15th returned unpaid but monthly subscription was debited on the 25th and was successful so June subscription was paid - I feel it unfair that I still get charged a penalty if in fact the subscription was paid, so Telkom penalizes me and so does my bank but at the end of the day June subscription was fulfilled... Does it seem fair? My contract expires in August, I have requested that the contract be cancelled when it expires, if you look at my history payment has always been honored, I've never defaulted ever, just feel I'm being taken advantage of. This is not how a customer should be treated or made to feel
Liezl [protected]
Telkom Mobile acc: [protected] / [protected]

Dear nomathemba,

I've sent this email on the 15th may & now again as I can see that telkom is not deducting fees as agreed more than once!

If I get any bad judgements/ defaults on my name telkom will account for this as this is happening every month!

Please advise if both months were deducted & having to phone your helpline is another nightmare on its own! (081 180) no answer / help

Was requested to make a payment of almost r800 due telkom's incompetence & by the look of it we heading the same direction as I asked in may if all is order as usual no communication from telkom now this amount is more than what its supposed to be which means all my efforts were in vain!

Service at telkom is just non-existing from the moment I sat foot in telkom

Merlin
[protected]
[protected]@lssalead.org. Za

All indications from both Telkom Billing and Telkom Sales are that Telkom Migrations did not load the new rates correctly and until such time that it is done my billing will remain wrong.

It is required that all incorrect charges and undue interest in respect of supposed cost charged are reversed.

I can unfortunately not attach my e-mail to gcinaz@telkom.co.za that contains the specific screenshots of the Telkom migration details. https://tlkm.link/10MbpsForcedMigration clearly indicates what I had and what it had to change to. Contrary to the current July offering at R649.00 the offering to the 4MBS customers subjected to the forced migration included a free Telkom to Telkom voice offering.

Good day i ones was a very happy customer but for a week now my internet at home is so slow its a joke. I am supose to have a 20 mbs line but its now 0.35mbs downlowd and 0 mbs upload. I am paying a monthly subscription of R1100. The technition was at home and said it is the hole of our town and also other towns nearby. This hapenned sins you went over to Vodacom towers. Will you pay for something that you dont get? My kids and i use the internet for online classes and school work so what are we to do ? Please help us to be happy customers to or we will seek other service providers.

Good Day,
I am Dewald Conradie, please assist as i had a Telkom Service on my personal name that i requested to be canceled. The cancelation only went through 4-5 months after i did the submitting because of Telkoms incompetence. After I submitted a complaint to the consumer act and months of battling with Telkom they waved the arrears of +-R2600 that reflected on my name.
Recently I did a credit report because I am in the process of getting a new car. On the credit report it was showing that I still have a bad credit with Telkom because of the
+-R2600 that was waved by Telkom. I called experian to assist me and they said i need to get a paid up letter from Telkom to update my credit profile. I called Telkom about 6 times where they couldn't assist me and waisted my time. I went into multiple stores where they did a Click2Call and nothing happens.
So i went to this wonderful sales agent Nadia Snyman and she assisted me very well, she told me the only department that can sort this out is the de-listing department. So she emailed the de-listings department and logged a dispute.
I went to do follow ups by Nadia and every time i followed up on the request she logged nothing came back to her. This is ridiculous Telkom!
This is NOT the sales agents fault she was following her procedure and waiting on a response from you Telkom, but you are not trustworthy enough to rely on and here i am almost a month later and I'm still waiting on a paid up letter that is supposed to take two business days.

My Credit dropped with 24points over 705 who is going to give me my credit back?

Telkom phone lines and internet connection went out on Thursday 4th July for the entire neighbourhood. Call centre had no idea and kept trying to assist by asking me to switch off and switch on the router. On Friday after multiple attempts I received reference [protected]. Someone enquired from Telkom today and was told that with cable area fault has to go from quantity surveyor to cable department and they wouldn't give a timeline to fix. Pushed further and asked if it would take days or weeks, they responded weeks! How can this be? People work from home and their livelihoods at stake. What service to not keep the rest of us updated that we have to rely on snippets of news. But still uncertain of when we can expect a fix. The Whole neighbourhood will be requesting a refund and also cancelling service once they sign up with other service providers. Shocking service from Telkom once again! Is there anyone that can assist and be h8nest to inform us of status and when we can truly expect a fix?

I was contacted 2 weeks ago by a Telkom sales lady to switch from ADSL to Fibre. I was told that a Vuma technician would come to install my fibre line and after that a Telkom technician would come to set up the router/internet.  Vuma technician came on Saturday to install Fibre and on Monday, 1July 2019 a lady from Telkom phoned me to advise that my internet has been activated and I can set up the internet from my side. When I asked about the Telkom technician she said that they don't come out to install internet and I must phone the call
centre for help. I asked that the manager phone me regarding the false info provided to make a sale and that I want to cancel the contract. Two days later and I received no phone call. I also don't know if my previous package has been cancelled as per the sales lady conversation. I will not be paying for two contracts!
I wanted to give Telkom another chance but again the bad service continues. I cannot phone the call centre as my landline does not work, this has also been reported on numerous occasions. I will not use my airtime to hold for hours to speak to a call centre agent for assistance.
I want to be contacted urgently to set up my fibre or have the contract canceled, I know that I have a cooling of period to cancel the new contract. If the fibre is sorted, I want confirmation that my previous package has been canceled and that I will not be billed double.
If I am not contacted by close of business on 4 July 2019, I will escalate the matter to the Ombudsman.
Order no: THD00429949
Sharon

On 2018/11/29 I applied for a 10GB TopUp deal and requested the landline [protected] to be cancelled. The lady who took down my application committed to forward/log the request for cancellation as well, she said she is Amanda Chpfha (the surname might be taken down incorrect, I try to ask again but she wasn't talking very clear). The problem is that the line is still active and interest is charged on the overdue amount, which I refuse to pay.

I would like the service to be cancelled, backdated to 2018/11/29 and the credit balance to be refunded.

Elmarie Bingle,
My contact number is [protected].

Order: 444321443A
idnr: [protected]

Good day,

Since Tuesday the 18th of June I've been trying to get help and activate my "stand alone" email address, [protected]@telkomsa.net

I've been phoning everyday for help and no one can help.

I must get a new TIN nr and then a new username and password. Can anyone please help me urgently. My contact no [protected]

Many thanks
Lorraine

Hi there i already cancelled my service with telkom, but the thing is this, the reason for doing so was due to the fact that i was done wrong by telkom, my service was down for months and i was told that my the dsl line will no long be operating and that they were busy working on changing my service to wireless witch wasn't my contract so i refused to go wireless and decided to cancel the contract and i called the billing department and told them what i was dealing with and i was credited for the months that i was without the service. So now a few months after i now am billed for canceling the contract. please help. thank you MARIUS ROMAN, service number ([protected]) account number ([protected])

Hello there. I paid up my contract last year august and I closed it, there is an amount that is due to me, amount of R600 and I've been trying to claim this refund since last year October. I have a number if cases that are closed and I opened a new case last week Thursday... here it's the new case number [protected].

My email adress is Nonkululeko.[protected]@gmail.com

I took out a 2 year Laptop contract with Telkom. It also came with a small data sim, but I hardly used that. I wanted the laptop. Bought it as Cresta. I paid every month in full and on-time. After contract finished, I assumed I was done. Months later I find out by my bank that Telkom has been debiting my account. I contacted them and they told me that the SIM was still active and that my conditions of contract changed and I still have to pay monthly. I queried why as I signed 2 year contract and they told me I have to phone and cancel or they continue with SIM. I queries how they could do that without informing me and have yet to receive a proper answer. Nonetheless went to Telkom North gate to cancel. tried in-store - no luck. They even tried in-store over the phone with Telkom, but could also not succeed. Eventually I was told it was sorted. Months go by and I find out they are STILL debiting my account. I call them again and they tell me it's not cancelled properly. Even though I was not even aware in the first place I needed to cancel. I have over R1200 outstanding debit now with them. They investigated and will not refund they say to me yesterday (27/06/2019). I refuse to pay.

Throughout this entire process, this tele-COMMUNICATION company has not contacted me ONCE. Even when they assure me they would get back to me, I always have to call and follow up. Not when they changed my conditions of contract did they contact me. Not when I started owing them money did they contact me. And my request for a copy of the contract that I signed has just been plainly ignored.

I sell cars. If one has a 60 month contract on a car, it finishes once the contract is over. There is not a new contract that pops up WITHOUT the customers knowledge afterwards. Not only do I feel Telkom acted very underhandedly with the contract in the first place, but there entire lack of communication during the whole process is even more shocking. This has adversely affected my credit score as well.

We had several contracts and lines with Telkom that use to cost us thousands a month. I have stopped EVERYTHING because of their dreadful service and communication. And I fell totally robbed.

IF YOU CANT OFFER CONTINUOUS ADLS LET US HAVE LTE - WE WILL PAY FOR IT TOO - PLEASE JUST GIVE US A WORKING SERVICE
Dear Telkom
We live in an area where you do not provide a decent ADSL line.
It is so slow and more often than not it does not work.
I have a small LTE package that we use here, even though you said we do not get LTE here.
I am trying to apply for the uncapped LTE package, but you have declined it. I have applied for my business to get it. As you can see, we pay our telephone bill monthly and all we are asking is for you to convert our ADSL line into LTE uncapped.
By doing this we will get continuous internet service. Would it not be possible for you to do this?
This would save hours of frustration and useless call outs because your infrastructure in our area is so old and so outdated, we can only get 4mbs line. And we are now getting 0.70 download speed, which is totally unacceptable. Please would you respond to this request as there does not seem to be any other way to contact you and get a coherent answer beside a scripted reading from your call centre.
Our telephone number is [protected]
Account Holder SC Bell
Business Application
Jill Henning & Associates T/A The Candidate
Product requested
Uncapped LTE @ R949.00 permonth
The application was send to [protected]@dsl

I have downgrade from 10 meg internet speed to a 4 meg internet speed line on the 10th of May 2019. Since then my e-mails have been one hell of a mess up. I had two email addresses. One for myself and one for my son. Both were standard lone e-mailes addresses. After the downgrade Telkom made the two e-mails aliases e-mail, and since they did that, now my son get both his emails and mine and i also get both mine and his.

I been phoning and phoning and being send from sales to IT, fro IT to sales and nobody seems to be able to sort this out. All I want is that my e-mails operate again as it uses to be since 2012. But all I get is sorry phone sales and then from sales sorry phone IT.
It is now 6 weeks past the downgrade and still no one is able to rectify my problem.
PLEASE I NEED IT SORTED OUT
Thanks
Mrs Spies ([protected])

I was the owner of landline 011743119.
I vacate the premises at the end of May2017.
I notify Telkom by sending them the required documents on several occasion to suspend the said service without Telkom adhering to my request!
Telkom reported this to the credit bureau although this was due to Telkom Employees not performing their work.
I want to solve this but can't get hold of Telkom as none of their contact detail are available.

I took out a contract in October 2018. They have been deducting the wrong amount from my bank account ever since. The amount they deducting and the contract I took out is two different amounts. I logged the query in November 2018. Everytime I go in to the telkom store or call the call center nobody can help. Now the call center number does not even give you an option to speak to any consultants. It absolutely ridiculous. When you go into the store they just tell you they waiting for the billing department. There is just no way of getting anything out of anyone no matter how many times you go into a store and never mind the petrol you drive out to get to that store all the time. How can it even be legal that I signed for something but yet telkom is deducting a different amount from my bank account. If I put a stop order on my debit order then my credit rating will get affected... So there is just no way of escaping telkom mess.