AT&T’s earns a 2.2-star rating from 2170 reviews, showing that the majority of telecommunications consumers are somewhat dissatisfied with service and connectivity.
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terrible tech support
Ever since my family signed up for AT&T DSL service, it has been one problem after another. Modems that need constant resetting; service interruptions; and a total inability to help give my second computer wireless access to my main one. And their tech support is virtually no help. For one thing, it's literally impossible to get through to them without a good hour wait. (I'm on hold now with them, and have been since 8:30. I made sure to call at an off-peak hour. It's now 10:30, and tech support closes at midnight. What do you want to bet my call will get disconnected at midnight even though I've been on forever?) For another, they put you through a ridiculous third degree for "security" reasons and use it to give you a major run-around. The last time I called, they asked for the credit card number we use to _currently_ pay them. When I gave them the number, they swore it wasn't the right one and bounced me over to their account department--which of course was in the middle of "upgrades" so they couldn't bring up my file to get this straightened out. And even when you finally get through, you wind up with someone who can't help you, doesn't know what you are talking about, or takes your number swearing someone will call you back at a certain time--and that latter person calls hours later when you are at work or out of the house. ATT seems to think that customers should spend days and hours trying just to get help. (And the cream of the jest is that they have trained their tech people to be endlessly apologetic and endlessly sorry--but they _still_ can't give you any help.) In short, ATT DSL's service is lousy; their tech support is a disaster; and their attitude towards their customers is despicable. Don't sign with this service--it is truly not worth the grief, dishonesty, incompetence, and bad faith they put you through.
roll over minutes
Yesterday 7/8/08 I called AT&T to change my cell phone calling plan because my husband and I are not using all of our 1400 anytime minutes each month and they are going into roll over minutes each month. Our roll over minutes calculated to almost 7000 minutes so I wanted to take advantage of them before they expire and besides, we obviously don’t need 1400 a month anyway. I was told by ‘Marina Shaw’ the sales supervisor that when you change your calling plan you lose all of your roll over minutes. WHAT?!?! I paid for those minutes, I earned them but you mean to tell me that you’re going to rip me off if I try and use them? Marina agreed with all of my points but stated that it’s in the fine print of the contract I signed and there is nothing she can do for me. I told her that I have been a loyal customer for seven years and if she doesn’t honor my roll over minutes and return the loyalty I will cancel my account. She wouldn’t honor my request so I did just that, I canceled my account and took my cell numbers to Verizon.
Beware; they will not let you keep your roll over minutes if you try to lower your calling plan.
This is by far the very worst company out there. I broke up with AT&T a few years ago. I used them for my home and mobile communications and after 12 plus years and in the end they just robbed me. I could kick myself now for forgiving them and giving them another chance to do business with them. This time I got screwed over even worse. PLEASE, PLEASE, PLEASE, Run from this company before they snatch your purse. I did not sign up for a contract, nor did I want a commitment, and expressed that at the time of purchase. I was told that I would not have a commitment, so I decided to give them a shot again in hopes that they would treat me as a valued customer. Setting up my service was a nightmare and they billed me over $300 when i was told there was no fee to turn on my phone line. When I disconnected my service AT&T informed me over the phone that I would not have any disconnection fees (I checked). I should have known they would send me a huge bill regardless of what they said (close to $400 and that was not even the final bill). I called to complain, was very kind, but they could careless about you or myself. They are white collar thieves looking to swipe your wallet. I was told by the rep that they had sent me a letter that basically states we are allowed to rob you for any reason when and if you decide to use our service(s). Please run, there are better companies out there, AT&T is no longer the an American company, they are a terrorist company. I am actually embarrassed that I chose to do business with them.
Why not offer the use of your phone to a needy person to use up some unwanted minutes or if money hungry stand outside Home Depot and tell the illegals there that they can use your phone for a small fee. No, kidding don't do that ! But maybe help some needy friends. Cheek meet tongue;)
Haha i have worked for both companies and true there is alot of customers that lie to get something free BUT our customers are not idiots well most of them at least if u explain something the right way and fully disclose the smAll print they will be satisfied. The problem is someone drops the ball and dosnt explain P. S im glad u no longer work in customer service auntiebunny u sound pretty bitter i have been doing it for 10 years and get paid good money to fix billing issues and i myself will give a cust a 100 for one months credit to keep him happy chances are hes going to spend over 1000 in one year. Advice is call back untill u get someone like me sucks to say it thats the way the ball bounces reps make or break a company
This is only one of the reasons I quit working for at&t b/c of all you cry babies. I have never been talked to like you idiots have talked to me. I only worked for them. I did not make the rules. I had to follow them. It was not my fault YOU cannot read the terms & conditions of YOUR contracts. It was not my fault YOUR kid ran over the data. It was not my fault YOU did not keep track of YOUR minutes, data & message usage & went over. I've been yelled & cursed at so many times over this kind of crap it's unreal. Most of the customers are liars. "No I did not make those 20, 15 & 30 minute international calls." "I was always using wifi so I couldn't have gone over on data." "I changed my plan online & there was nothing about losing rollover minutes." "I was told my activation/upgrade fee would be waived." MY favorite "I lost my new iphone & not eligible for an upgrade yet & I didn't get insurance. I've been a loyal customer for 8 years & I think you should give me one for free." Even though I'm not there any more, I am dumping Verizon as soon as I can & going to at&t. They have better & cheaper plans than Verizon. I've seen NO valued customers here, just idiots.
My Daughter was added to my plan 2 years ago, recently she got her own ATT plan, I contacted Att to have the additional line taken off my plan and was told that I would have to pay $110.00 Early termination fee, which is for the discounted phone she got with my plan.The phone she recieved with my plan had to be replaced with a phone she purchased, Now I have to wait a year and a half before I can have the number taken off my plan, I know $110.00 is not a lot of money but these are things they don't make you aware of when you add your $9.95 lines also doubles the taxes, and activation fee.When my contract expires I will be going to a different Cell phone service, and I will no longer suggest ATT to anyone.Ilove the way they Thank you for being a Valued Customer after they shaft you.
When I pay for 1400 minutes the unused portion of the 1400 minutes I paid for goes into Roll Over minutes, and every month around 400 0r more expire.I paid for 1400 minutes and feel that if ATT is going to take a portion of the minutes I PAID FOR they should have to reimburse that amount or deduct it from the Bill.The post about the unused minutes not belonging to the Person paying for them is a crock, and will soon be decided in court.
at&t is the worst wireless provider I ever used! I've been using them for 4 months, and i already hate it. I rarely use my cellphone to call other people than at&t, so it's always around 200-300 minutes. but 2 weeks ago, when i checked my minutes, it's down to 80. I immediately checked my calls history, and then make summary of them, calls out and calls in that i got from other provider than at&t, it was only 50 mins. Then I called at&t, and the lady there said she will try to find someone to fix it. I called them many times, asked them to fix it, and yet they still don't give me any answer. 1 week ago, I checked again my mins, and it's down to 50 mins, and I HADN'T MAKE ANY CALL! COME ON! Until now, I haven't get any call or email or text message from them about my mins. I hate at&t, and I still have more than 1 year contract with them.
I have at&t and when i downgraded from a family plan they prorated my plan and they took my rollover minutes . I got PIST so i called at&t and i didnt even have to beg or cry i just told them what happen to my minutes all they told me is that my account had been prorated . They said they were gonna reinburse my minutes and they did i got all my rollover minutes back you idiots BOOYAAAA !
There is no possible way you could have paid $700 / mnth. Even unlimited for 4 lines and every feature ATT provides you still wouldnt come close. You must have had overages or international long distance. Or you may have had a pro-rated bill because of a change to your plan, but that would be one time only. Or if you cancel before the end of the contract then you would get ETFs charged on the last bill.
At&t are the biggest scammers but they have the Iphone. Now everyone that has the Iphone knows that once you have it you can't live without it. My family of 4 paid Over $700 a month with 2 Iphones and never going over minutes. This is not a bs comment thats what we payed. Well my husband got sick of paying it and closed the account. Stupid me turned around and got a new account because I couldn't live without my Iphone, then even more stupid added my 2 kids that only text. Well my bill came in $405! My husband went with boost and he pays $50 unlimited calling, texting and data with no complaints once so ever.
unauthorized charges on my phone bill
Unauthorized charges on my phone bill from at & t. When i called my local phone company and complained they redirected me to another phone number and when i called them all i got was a message. It has been a year and the charges are still being made. I unfortunately cannot afford an attorney... so i will continue my battle to have the charges cleared and get refunded.
I own a small retail business, which we were in the process of moving, just seven doors down. We called AT&T several months before the move, and inquired about the possibility about having service at both locations for approximately two weeks. They said no problem, we can have dual service, and just call a couple of weeks in advance.
We did just that, and set up an appt., which was a little more than two weeks before our move. No one showed up, we called, wasted almost an hour on the phone, and finally was told our appt. had been cancelled for no apparent reason, though no one felt compelled to call and let us know. We set up another appt. for the next day.
Again a no show, this time telling us they couldn't do dual service, but would gladly set up new numbers at the new location, and the day of the move, simply cancel those new numbers and put the old numbers in their place.
The next day they again didn't show up, and after a dozen or so phone calls, they simply said the appt was made, but someone forgot to upload the appts. Finally someone did come, set up the new numbers, and we thought we were set.
Over the next few weeks, our nightmare began. For days at a time, our phones were disconnected for no apparent reason. Our old location would be turned off, leaving us with dozens of customers thinking we had gone out of business because the recording said we had our phones disconnected. Then they would fix that and our new lines would be turned off. They mixed up our rollover lines. Turned off our voice mail.
During this time, we called over 150 times, and spend probably 50 hours on the telephone. Almost no one knew what they were doing. We got disconnected frequently, and what is the most amazing and frustrating, is that you can't get their phone numbers as they are not allowed incoming phone calls, and they are not allowed to call you back. The phone company can't call you! It is incredible.
When you ask for a supervisor, they do everything they can not to allow you to speak with one. They are always all in a meeting, no matter when you call. I was told probably 3 dozen times one would call me back, and only 2 ever did.
So basically, every time you got disconnected, or got the wrong answers, you had to call back and start over with another new person.
Only once I got a woman who offered to email me. She did and said she would have everything fixed within the hour. When I found then that all my phones were turned off, I emailed her and her response was a form letter, trying to sell me a longer contract.
Finally, our phones were put back in order, but all told we lost weeks of phone service, thousands of dollars in business, and an enormous amount of time lost on telephone.
Now that I have a huge bill, and am calling for a reduction because of having no service for so long, I get the a supervisor will have to call you back, and after three calls, no one has. I'm sure next I'll get a delinquent notice.
I couldn't hate a company more.
I also have this scam charge showing on my bill and AT&T told ME to call them. I did not authorize this company nor do I know who they are.
I CAN NOT FOR THE LIFE OF ME, UNDERSTAND AT&T...
IN SEPTEMBER OF O7, I WAS ASKED BY AN EMPLOYEE IF I WOULD BE INTERESTED IN SELLING PART OF MY BUSINESS AND I AGREED.
I HAVE OWNED BACKSTAGE FLORIST AND GIFTS FOR 22 YEARS, WITH THE SAME PHONE NUMBER.
I ALSO HAVE A COSTUME SHOP AND A PARTY PLANNING BUSINESS ALL IN ONE BUILDING.
I MADE A BIG MISTAKE, !
WHILE WAITING FOR HIS LOAN TO COME THRU I SIGNED AN EARLY OCCUPANCY AGREEMENT!
HE AND HIS FAMILY TRIED FOR 6 MONTHS TO COME UP WITH THE MONEY, NO LUCK
AFTER 6MONTHS OF HELL, WITH THEM THEY DECIDED THAT INSTEAD OF BUYING THE BUSINESS, THAT THEY WOULD "JUST TAKE IT"
YES! SO WITH ME SIGNING THE EARLY OCCUPANCY AGREEMENT AND TURNING OVER THE UTILITIES TO THEM, THEY NOW HAVE MY BUSINESS PHONE.I AM STILL IN THE SAME LOCATION BUT HAVE A NEW NUMBER!
AT& T SAID THAT I GAVE UP ALL RIGHTS TO MY PHONE NUMBER AND GAVE IT TO THEM.
THIS WAS IN FEBRUARY, I AM STILL TRYING TO GET MY NUMBER BACK FROM THEM.
I WAS TOLD BY AN EMPLOYEE TO CONTACT THE PUBLIC SERVICE COMMISSION, I DID AND AT&T NOW REFUSES TO TALK TO ME.
OLD BELL SOUTH EMPLOYEES HAVE TOLD ME THAT IF THEY WERE STILL BELL SOUTH THIS WOULD NOT HAVE HAPPENED TO ME.
SO IF YOU OWN A BUSINESS MAKE SURE YOU READ WHAT YOUR EMPLOYEES GIVE YOU TO SIGN, ALL IT TAKES IS A SIGNATURE AND THEY CAN TAKE YOUR BUSINESS PHONE!
IF ANYONE THAT CAN OFFER ME SOME ADVICE ON GETTING MY NUMBER BACK, EMAIL ME!
service connection taking more than two weeks
For the past two weeks I have been trying to get High Speed Direct Dry Loop DSL service from AT&T and no one is able to get my service running. My first attempt was when I called on Jun 22 requesting DSL service the sales representative took my information and she explained that I would have service in week. So I waited and did not receive the DSL equipment nor any call as when it was going to be delivered. I called back and none of the representatives could find my account. So after remaining on line and talking to 4 different representatives the last representative re ordered my service last week. Yesterday I received my DSL equipments and I installed them, but the service was not working. So I called back and again the Technician could not find my account. I told the representative it was strange that AT&T would send me equipment to install but not have an account for me. So as of today I still do not have service, this issue is costing me $100 week due to the nature of my work which requires me to work from home. What does it take to get service? Unfortunately in the Frisco Zip code 75035 only AT&T and Time Warner provide high speed internet. I called again today and they still can not find my order even though they have send me their equipment. They finally say we are sorry!
Greetings;
For the past two weeks I have been trying to get High Speed Direct Dry Loop DSL service from AT&T and no one is able to get my service running. My first attempt was when I called on Jun 22 requesting DSL service the sales representative took my information and she explained that I would have service in week. So I waited and did not receive the DSL equipment nor any call as when it was going to be delivered. I called back and none of the representatives could find my account. So after remaining on line and talking to 4 different representatives the last representative re ordered my service last week. Yesterday I received my DSL equipments and I installed them, but the service was not working. So I called back and again the Technician could not find my account. I told the representative it was strange that AT&T would send me equipment to install but not have an account for me. So as of today I still do not have service, this issue is costing me $100 week due to the nature of my work which requires me to work from home. What does it take to get service? Unfortunately in the Frisco Zip code 75035 only AT&T and Time Warner provide high speed internet. I called again today and they still can not find my order even though they have send me their equipment. They finally say we are sorry!
ATT DSL is unpredictable and unreliable. Sometimes it is fine, other times the video stutters and the service is slow. Now they are pushing ATT Uverse? Are they nuts. They do not have their act together as it is.
ordered dsl internet box in august never recieved my reward every time calling always different excuse not a e-mail.
AT&T never keeps their word.they promised they would provide me connection at my new place in frisco and haven't done so. The customer service representative people never have an answer and keep u on hold for ever. They have no value for new customers. Since I work from home I can't work too.
Same exact story... 2 weeks... flashing red light on the modem... transfers, promises and still no internet.
Since April 27, 2009, I have been trying to get DSL service from AT&T and no one is able to get my service running. My first attempt was when I called on April 28. I was told it would be set up at 4:30 next day difinitely. But it was not. When called [protected] again. I was told it would take four days to set up. Ok, I waited for four days and DSL still did not work. Then I called again, I was told that some error happened in their system and they needed to clear it first before the order could go through. After cleared up, they could set the work procedure and I had to wait another four days. After other four days I still did not get the DSL to run. I called again I was told the same reason and I had to wait another four days. I really do not know what's going on there. It drives me nuts. I do not think I can take it any more.
I use the DSL to work from home. I may lose my job because this.
I ordered the High speed DSL over a week ago! The store could not even tell me when it would be connected...they said "just give it a few days." I gave it a "few days" and no DSL. So I called...an hour later I find the exact turn on date. So the date comes and then goes...no DSL. I then spend 2 hours on the phone being transferred and put on hold...until 9pm came...and they closed.
The next morning at 8 a.m. I call them again...an hour later and at least 4 transfers later I find out the representative failed to put my apt number on my order! No one bothered to call me and tell me...I had to figure this out on my own.
Now since the order activation date has passed they say they can't modify it. So they have to do a whole new order and I have to wait 5 more days for them to come back out and activate it! 5 more days and countless hours on the hold for their screw up!
Stay away from ATT DSL if at all possible. I'm stuck between them or $57/month for basic charter high speed. Apparently you get what you pay for though.
Same problem.
The same here - I really enjoyed my att service 6 MB until I moved.
I am being told things that are not true, technicians never showed up or called it has been 20 days of calling, asking I could even say begging for service!
I finally spoke to the manager who scheduled another activation date (I had 2 activation dates scheduled before by customer service - no one showed, called or bothered to send me an e-mail).
One is for sure - if this time they screw me over I will cancel both - telephone and DSL with att. It is 21st century and if they have problems with communication between costumer service and tech dept then something is not right.
Now question. How come they always deliver your bill on time, but never the service?
scam and cheating
I signed up for AT&T U-Verse package (Cable, Internet, and Telephone in March 2008 and I'm still waiting for my $100.00 rebate. Each time I called, the representative could not find my information and we have to set up everything again. I've already spoken with over 10 representatives at their Reward Center and AT&T customer service, who all assured me that I will receive the rebate in 3-6 weeks.
NEVER use At&t for internet service (or any service for that matter!) After everything that happened with my account back in July I had put it on Auto pay so I wouldn't have to worry about it. And I thought everything was fine, no phone calls from them or emails or anything. So the 11th my internet stopped working and I called to find out why. Well they said I owed $145 so I called the bank and they hadn't been taking out the auto pay so on the 12th I paid all that was owed. When it didn't get turned back on then I called back to find out why. They told me "well your internet account has been disconnected for more than 15 days" and I said NO it's not even been disconnected for 24 hours. And then they said "well that must have been a glitch, it shows here its been disconnected since August 18th." I'm like well it should have been on Auto pay and shouldn't have even ever been disconnected. She says well I have no evidence that your account was put on auto pay. So by this time I am REALLY flustered. So I ask, ok so I paid the bill can you please just turn my internet back on. No she tells me "because your account was disconnected for more than 15 days we have to put in a new order for internet service. You won't have internet access until the 16th. Ok let me start putting in the order. I tell her Just forget it! I don't want to deal with this BS month after month after month! It was ALL THEIR FAULT and I am the one that got screwed. So I called Directv because my hubby wanted us to get that tv service for a while and I figured I'd just use their internet service. Well I call them get everything for the tv set up and low and behold guess who is their internet provider? AT&T! So I go ahead and place the order through them because it saves me $10 off my directv bill. Then after I place the order thinking it'll be the same date that AT&T gave me, the guy tells me ok it'll be up and running September 22! I was like what? they just told me the 16th! Just like always "well I'm sorry mam there's nothing we can do about it!" So I waited. On the 19th I get a call from some one that was placing the At&t internet order because they were "missing information". I asked what information is missing. She tells me "Your phone number". WHAT? The information that you are missing is the telephone number that YOU JUST CALLED ME ON?!?! So that was "taken care of" and I was assured that my internet would be up and running on Monday(9/22). So I wait until Monday. No internet service. Call up AT&T. Oh well the order wasn't placed until September 19th so you have to wait until the 24th. Sorry nothing I can do about it. This is ALWAYS the case. It is ALWAYS some sort of "glitch" and ALWAYS "Sorry nothing we can do about it". And the "customer service" reps are always so rude! I am in the process of writing a letter to the company, although I probably will NEVER hear anything from them.
Back in October of 2007 I had AT&T/SBC install DSL internet service. Part of the package was a Motorola PCMCIA adapter that I didn't need but was required to purchase with the understanding that it would be free via a rebate.
When the adapter arrived, the 'rebate activation sticker' was missing and where it was supposed to be was a statement that a rebate form would be mailed separately. The rebate form never came.
When I called the number supplied for inquiries I was told that there were a number of people I could call but would get bounced around and spend a lot of time and probably never find anyone with the authority to issue the rebate.
I didn't thing a big company like AT&T would do such a shabby thing to a customer!
I broke my phone. I was in Texas at the time and went to one of their local stores. The salesman talked me into buying their insurance. Allegedly, it didn't matter if I got the phone wet, dropped it, etc...it didn't matter, the insurance would replace my phone. When I tried to use the insurance only TWO days later for the junk phone that I bought, they would not honor it. I showed them my receipt and they still argued with me and told me that I didn't have insurance. I tried to explain to them that I was a disabled veteran and as a result of my service, I could no longer handle confrontation. Yet, for the next hour and a half, I argued with the salesman. I had to buy another phone. My VA is not that much. I am on a fixed income.
After spending $170 on another phone, they called me a couple of hours later and apologized and said I did have insurance. They wouldn't let me return the phone, though. They said they'd mail me another. Now, I have two phones and am still paying for insurance, although I already have an extra phone. At this point, I would be happy for half of the cost of my phone, even.
ATT will not even call me back. If you go to their website, they won't even list a mailing address for their corporate office. When you call, you get bounced from one department to another. My wife died almost a year ago and they won't let me cancel her line because 'it's under contract.' This is the absolute most crooked company that I have ever done business with.
ATT cheated me so many times I have lost count. The last time was this November when we received a package offering all distance and dsl ultra for 65 dollars and I bought a dsl gadget from them for sixty dollars. I asked the guy if that's including everything, shipping, tax and he told me yes. THen I got a bill for 172 dollars. I called them back and fortunately I found a helpful girl who worked around and made it go down 141 dollars. Although I still felt lied to I almost cried in gratitude because that's like the fifth person I got who did something. I asked her to tel me who much else I owed ATT at the time and she said they can't tell that. But she assured me that I will be given some credit for the overcharge in my next bill. But today I fot a freaking 120 bill. I was so mad. There no credit! But another overcharge. I called and got this woman. She was okay at first but soon started making accusations. I wasn't warned that calling Canada was considered like calling Japan or India or whatever. She told me that they don't help people who don't read their documents. They send some literature but honestly with such small letters who reads them? They could at least make it normal fonts.
But I made the mistake of saying this [censor]ing bill or something and they woman all goes grandmotherly and says if you swear I will hang up on you. I wasn't swearing at her! She didn't swear but she made some accusations that I am liar which made me so mad I told her she was [censor]y and I am surprised she's go ta job upon which she hung up on me.
I called the next person who was little less accusatory but she didn't help other than give me an address that I asked. I don't have American accent. Is that why they are doing it?
This is not the first time I got cheated by ATT. I am stuck with this company because they are the only provider in this small Tennessee town. I am planning to move and one of the reasons is because I am stuck with ATT.
I called in November to sign up for Basic DSL Ultra and was told there was a better deal if I take DSL Extrememe. This would allow me faster service, 12 calling features, caller ID, waiting, forwarding, etc, and would be cheaper. I made it very clear that I wanted a non- contract where I did not have to change it every 6 mo. or a year and the price must be with taxes and fees under 50.00 a month. I was guaranteed that it would be an ongoing price and anytime cancellation witouth penalties and this would include my telephone bill as well. This was confirmed more than once with 2 different people.
First my hook up date was in December but it was never hooked up but yet they could see the order in and on the computer at AT& T. Second, a tech was sent out to hook it up after over 15 phone calls. You know the re-routhing all over the world with no results!) Finally, someone came and hooked it up but I did not get my 12 features. My speed was slower than molasses.
Finally I spoke with a rep who wanted to raise it to the 6.0 and after arguing with him for 10 minutes he finally shut up when I asked for a manager and proved to him that our area does not have 6.0 service. Needless to say; 6 months later I get increased bills and after getting Mr. Baxter, supervisor on the phone at 704.424.1365 he finally said he would refund my money knowing I stated I could only afford so much a month. I sent exactly what he said to send and lo and behold another bill with that decreased amount showing as a late payment from previous bill with fees! I called him twice and have not heard back, meanwhile I am not paying this bill and my credit had better not be ruined.
After 3 months of phone fatique, my bills came in around 46.00 a month; Satisfied, yes, until they raised my bill, and slowed my speed down again. (Trust me I know it was there speed as it was tested, Not my computer)
AT& T reps are real good at promising. Notice how they disconnect their sign up numbers so you can't call and get refunded or helped?
Ever notice how long it takes to get a supervisor? Notice how reps don't want to tell you their names? What kind of business is this?
I say we ALL 1) write a letter to the BBB 2) decide on a date to switch to "one" other company, even if we pay a bit more, and 3) flood their phones with calls of complaints so they have to hear us! Who is going to work for a company that gets that many complaints. Lets put it back on them! Demand the CEO's phone number and address! Wite letters!
I am dealing with the same thing. I was told by a customer service rep at the AT&T store that I was elgible for a $100.00 rebate on my equipment and then I was denied the rebate. When I called the rebate line, I was told by them that I need to call customer service and tell them to call the rebate line while I was on the line. I called customer service and I was on hold for 30 minutes with no answer. I also made a $100.00 advance payment on my account that no one seems to be able to find, and the payment has not been credited to my account. If I didn't have a contract with this company, I would never deal with them again. Since when is it ok to treat customers so unfair.
Dear AT&T Customer Service,
On January 26 I e-mailed customer service this e-mail and I have still not received a response.
On August 18, 2009 I tried to enroll in AT&T's Premier Sponsorship program. After receiving the verification e-mail from AT&T at my work e-mail address I clicked on the hyperlink and was directed to a verification page that required the last four digits of my social security number and my zip code. Upon entering this information I was not able to continue to the next screen. It would not go forward to complete the process so I tried on another computer and then another. I continued to have the same problem. I then called customer service asking for assistance with the process. They were very helpful and the said they would e-mail someone to help me with problem.
On August 20, 2009 I received an e-mail from ERP Requests. They explained that they could not help me because they did not see that I had an employee account. They explained that I needed to take a learning edge course to access the ERP website. At the time I did not realize that the customer service rep I spoke with on the phone had e-mailed his question to the wrong department
On August 21, 2009 I replied to their e-mail explaining my problem with my Premier Sponsorship account. I explained how I was having trouble with the website and that I was trying to add a FAN # to my account. They explained that I need to contact AT&T Customer support and that they were unable to help me with my problem.
On November 11, 2009 I went to the AT&T Center on 1912 Gallatin Pike N *** and spoke with Justin ***. I explained that I needed help with setting up a fan number on my account and that I was having trouble with the website. He told me that he would be able to take care of the process. After waiting for over an hour at the ATT store he verified that everything was set up and ready to go. I asked him to send me an e-mail verifying that he had set up the fan number on my account. Later that evening he responded from ********@att.com with this comment, "Hey this is Justin from AT&T we added the FAN discount."
On December 8, 2009 I called to pay my monthly bill and while paying I asked customer service if they had any record of a fan number being activated or set up on my account. They explained that they did not see any record of this and that I should wait 5 to 6 days and that they would call me back.
On December 14, 2009 I received a phone call from Frank *****[protected]) who explained that he still did not see any record of a fan number being added to my account and he suggested that I do it again on the website. I explained that I was having trouble with the website, but that I would try it again. After trying the website again, I was still not successful with processing the verification page so that I could get my fan number. He told me to call back and check in about a week.
On December 20, 2009 I spoke with Heather. She said that unfortunately she could not help me and that all I could do was wait. She explained that she would make a note on my account so that ATT would refund me all of the money for my FAN Discount that I would have saved had I been able to enroll when I became a member. Later that day I e-mailed Justin ***** asking why a fan number was never added to my account even though he verified that it was, but he did not respond.
On December 22, 2009 I spoke with James ******. He said that I should, "Give it about a week." I told him that I had been waiting since August and that I feel like I know more about AT&T than their customer service reps. I asked him if he thought I should get a job with AT&T and he said, "Trust me, you don't want to work here." I asked him if there was anything I could do and he said that all I can do is wait.
On December ?, 2009 I spoke with Rowena ***** who was VERY helpful. She tried to contact the ATT Premiere Team and put me on hold for over 30 minutes. When she did finally return to the phone conversation she said that she would call me back once she had resolved my issue. She called back a few minutes later with a case number. The number was (*************). She said they will have an answer for me on Christmas Day and that this would be my Christmas Present. She said they will respond to me via e-mail.
On December 25, 2009 - I did not receive any e-mail notification from AT&T.
On January 13, 2010 I called AT&T customer service and spoke with Henry. I asked why I never received an e-mail from AT&T about case number **************. He said the reason was because the case was still pending. I asked why I never received an e-mail with a status update on the account. He said that he didn't know. I asked him to look at my account and see if a FAN number had been linked to my account. He said, "YES!" that it looks like there is a fan number on my account although it has not processed yet. He said that when it does process he will make sure to note on my account that I receive retroactive payment for all of the prior months that I had been waiting to solve this problem.
On February 8, 2010 my AT&T phone bill is due. I have never missed a payment, nor have I ever been late on any of my payments. However, before I make this payment I strongly feel that I should be compensated for all of the records I have had to keep, the time I have had to spend, and the hoops I have had to jump through for something as simple as adding a fan number to my account. I do not think any customer should be treated like I have been and if I knew I wouldn't be hit with expensive fines for canceling my service I would have done that by now. I do not agree with AT&Ts tactics and never should it be on me, the customer, to have to do so much work to get a simple service from AT&T. Crediting me the for the Fan Discount ( $8.09 ) that I should have been receiving since August and resetting my contract date back to where it was in August when I first signed a contract with AT&T is by no means enough compensation for the trouble I have had to go through trying to straighten out this mess. Please humor me with your best response to this e-mail. I have been patient long enough and I would like to believe there is some AT&Ts customer service left. Thank you for your time.
Sincerely,
*** ***
A FEW YRS AGO WE USED AT&T FOR LONG DISTANCE SERVICES, THEY REQUIRED A SECURITY DEPOSIT OF $95.00 DESPITE THAT WE DID NOT USE THE LONG DISTANCE, WHEN WE CLOSED OUR TELEPHONE SERVICE [ABOUT 3 YRS LATER] AT&T JUST IGNORED OUR SEVERAL REQUESTS TO HAVE THE SECURITY DEPOSIT REFUNDED TO US...!
THE ACCOUNT WAS PAID IN FULL AND NO MONEY WAS EVER DUE TO THEM, STILL UNTIL TODAY AND AFTER A FEW YRS THEY HAVE NEVER SEND US OUR MONEY!
I know what you mean they lied to me just to get me signed up for their u-verse and did not send me my $100.00 after a month of signing up like they said. And they were charging me 30.00 for home service when they said it would not cost. I had lifeline cheaper than that.
Scammers is all they are.
I know what you mean because AT&T told me after I had U9Verse for a month I would get a $100.00 dollar check and that was July 1 2009 never got the check.
advertising fraud
I entered a one year contract with AT&T Advertising for a prominent listing in Yellowpages.com and AT&T didn't get our listing operating for almost a year. When I refused to continue paying for nothing they turned over the past due amount for collection and also refused to let me renew my advertising in the phone books as they renewed because I had a past due amount from the internet even though I had paid for all the books. But the really horrific thing that they have done now is to renew the online advertising without my permission and won't cancel it. It is ironic that the online advertising which is worthless they renew it even though they have put my account in collection and the books which I need and always paid them for they won't let me renew. I think there is enough victims of this type of activity to start a class action against them to seek justice for all the little people that this giant has trampled under foot. Also every one pray that they receive just like they are giving out and there destruction will come upon them soon. I feel like AT&T is using all there power to destroy my business. I am opened to suggestions.
On Jan 21, 2017 I received an advertising bill from AT&T advertising. In previous years, I had subscribed to the yellow pages. This year I decided not to advertise. No contact was made by me to AT&T nor did AT&T contact me. I am listed in the new book and Deidra, an AT&T rep, told me that they had mailed me a form to opt out of the book. I never received this form and told her that if it were that important, they should have sent it certified. Past years have required a signature to approve the ad, this year they claim just the opposite. I am refusing to pay the bill as I did not authorize.
i am a mother of two kids, i am unemployed. i got a website and decided if i am going to stay to take care of my babies i nee to try and make some money. i can't afford babysiting, i listed free listing on yellow page and the next day i got a call from at&t advertising company to upgrade my listing to paying listing, i told the agent that i don' t have money to pay. he said there is a free 3 month trial in my area that i will have the option of canceling within three month. but after some days at he called me back that the three month listing is expired . i told him to cancel that i don't want to owed. but he keep calling me back(harassing me) trying to convince me that he guarantee i will make money on my website to pay my bills and i believed him . before i know it i received my first bill which freaked me out. and i called the agent again that cancel the account i want to make sure i can pay this bill off. he keep saying i should give it more time it early. again next bill arrive not one single sale or signups o n my sites and i can't afford to pay anything. i believe the sales man was just trying to make a sale without considering anyone which is unfair and wrong.now at&t is sueing me for the unpaid bills. how are my surpose to pay that. i can bareley eat or take care of my rent .i am being harass right now. am not happy. i am always careful never want to owe money but i fell for the lies of bad business partner. am shock they will do this . i have nothing to give. am flat broke. even i called them to try to explain i have no job and they still are suing me. i have contacted a lawyer but the fee is too low am trying to find a probono lawyer. they should not be offering this kind of service. it unfair and wrong. i have to file a complain to better business bureau.
AT&T advertising makes it nearly impossible to cancel your advertising contract. You can't reach anyone by phone...I have send a registered letter and asked for a response to no avail. Businesses are closing and /or don't have the funds for advertising and At&T just wants their money. For the last 7 years a person has physically met with me to get a signature for my ad..last year I did not want an ad and did not contact them...they had an 'automatic renewal clause' in their orginal contract so they ran my ad, Had to pay it or they ruin your credit. This year I sent registered mail. I will take them to court...any takers?
AT&T ADVERTISING IS A BUNCH OF SCAMERS.
THEY HAVE ALTERS DOCUMENTS AND ARE TRYING TO SCAM US INTO PAYING FOR ANOTHER YEAR OF THEIR BOGUS ADVERTISING.
(THAT WE DID NOT GET ONE LEAD FROM)
THESE PEOPLE ARE AMAZING, AND SHOULD BE ASHAMED! TRY WORKING AND STOP RIPPING PEOPLE OFF.
I am being sued by at&t and unfortunally happen same thing as all of you, I could never file a cancelation for my advertisement, I called many times so now they are taking me to court, I really need help please let me know if any of you did something against this bad company who is really bringing down small business
I have had their online advertising for 3 years now. I tried canceling in the fall of 2017 and was told I needed to wait. So I called on March 1, 2017 and my rep said I could not cancel until June and he can upgrade my advertising etc. So I agreed. I called June 6, 2017 and was told I signed by voice verification a year long contract back in March. I spoke with a supervisor who was going to get back with me and let me listen to my recording of agreeing for another year. A week goes by he never called. I left messages and none returned. I called this morning 6/28/12 to be told I owe $500.00 to end my advertising and have to send a certified letter. I listened to the voice verification and the sales rep had said in the beginning this is for July 2017. Which either I did not catch or did not understand that it meant another year beginning July 1, 2017. So there is nothing I can do to stop this. This is the worst company I have ever dealt with and will NEVER do business with AT&T again.
This is a real SCAM! I recently just opened up a small business and this is my first one. A lady that she claims she is from AT&T advertising solutions set me up for a promotional program. She never mentioned that it was a contract. She deceived me. I am paying $450 a month for an advertisement that do not give any returns. I asked to cancel my contract but she says there is no way to cancel out. I asked if I can pay a pre-termination fee just to opt out but still she says there is no such a pre-termination fee. I canceled the debit card that they use to suck my hard-earned money. They call me many times and threatens to bring me to collection agencies. They sent me bill one time which I sent a check just to finish it. After 1 week the check has cleared, somebody called me again thrice just in one day and asking me for another payment and for me to give them a new credit card info. I said I want to pay by check and not by card anymore but the lady told me that I cannot change the payment method plus I don't have any grace period allowed to be late on payments. I called the lady who came to my office who set up my account but I cannot reach her and did not call me ever. These people are thieves and scammers. And I wonder why another group of people are calling me saying they are from yellow pages, and collecting money from me. Why will I be charge by yellow pages if I pay it through AT&T which they claim they are the advertising arm of yellow pages. Do not be fool by this. Anybody can contact me to help or to join me in filing a lawsuit against this scam. My e-mail ad ms_claine@yahoo.com
Over the past ten years I have paid AT&T over $150, 000.00 for advertising. I am now cancelling. In my opinion, they are unethical and borderline fraudulent. The "automatic renewal" clause should be outlawed by each state's legislature. They also screwed up my online web page link by linking my ad with a company in another state that was .net rather than .com. I filed a claim and was only offered peanuts to remedy their error. The automatic renewal is the straw that broke the camels back. With print advertising becoming a thing of the past anyway, they picked a perfect time to make me mad. I will also be changing my cell phone service when it comes up for renewal. I have already changed my land line service.
I used to be a sales rep for 5 years and year by year the company got worse. Thank God I was finally laid off. You can lay the blame of all of this on the leadership. They know how bad the product is and how bad the support is for their product but they keep browbeating the reps to sell more. And they set up an extra team to go behind the sales reps and resell/oversell the customers. That team is the "cyber rep" team. Stay away from at&t advertising.
I wish to god i found this board before getting roped into a year long nightmare. I was enrolled in a guaranteed advertiser program with a guarantee of 129 calls a month and was informed i would get a credit for the calls i havent recieved. then they said its credited every 3 months. now its the 5th month and they still refuse to even acknowledge that im in the program, all they say is they will open a ticket for it but that has been going on for 5 months now. the last 5 months of using the advertising has been more stress than my other 16 years in business. someone please get a lawsuit going. I wish i knew how to do it myself!
bundle package deals
I have had phone service with AT&T since April 2005 I added AT&T yahoo internet service at rate of $19.99 a month. Had number change or new account set up not sure In June 2007 I called to add bundle service which would include cable TV, phone and internet all in one bill. Biggest mistake ever made. July 13, 2007 dish network was installed and they cut our phone lines. We had dish network but no home phone. On July 16, 2007 I called and cancel dish network did not like the fact that when I changed channel on bedroom TV my granddaughter TV would also change. When my August 5, 2007 bill came in I called AT&T and dish network to dispute $74.96 bill since I had canceled the dish, I only had it three days of service. Dish network told me that on July 26, 2007 they had credit my account. On August 15, 2007 I paid $92.16. Then September bill comes in again the dish charges are still their, called again and was transfer again to dish network, was told I had a zero balance. I only paid current balance $89.62. October bill comes in and again dish network is their as a past due bill, I called again and only paid $89.60. November bill come in and again dish network is still past due, I called again and only paid current amount due $89.61. December bill comes in and again past due dish network is still their, I called again and just like all the other months was told it is dish network fault but we will take care of it. And then in January the bill comes in again dish network is still past due, but I also get a disconnection notice for the past due amount of $74.96 which now my home phone and internet will be cut off. What do I do now I have called ever month the take care of this issues finally I get a called from Mr. Rodriquez 1/[protected] from dish network and he again tells me you do not have a balance due with dish network.
By this time I am very upset and my nerves are shot, not only do I pay my bill every month but now I am going to get disconnected for a past due balance I do not own. And I can not get any help from anyone at AT&T customer service department; they have past me over to different departments and keep me on the phone for over hours at a time.
I finally gave up and call Public Utility Commission of Texas (complaint #CP2008011184) And than I call AT&T again and ask for my service to be turn off for January 21, 2008 since that was when my service was my disconnection notice for, then I get a bill for $0.47 cents. By now in March4. 2008 I received another letter for outstanding balance due and if I do not pay my account it will be turn over to an outside collection agency for further collection. I called AT&T again and was told this is not for phone service but for my internet services because I cancel service before the 12months contract was up. Even with all the calls I made and could not get my issues resolved I had no choice but to cancel my all my services. You have no idea how my nerves have been during this whole process over six months.
We had what the phone company called a metro number. It allowed us to call anywhere in the greater Houston area as a local call. AT&T called us and offered a less expensive option that would remove the metro line and make it a local line. We asked if my work and a few other places would still be a local call. They told us it would, so we switched plans and had to take a new phone number. A month later we got a bill for both lines. We called customer service at AT&T and were told not to worry about it and it would come off. The next month - the same thing. Again they told us it would come off the bill. I dialled the old number and it rang but no one answered. Now three months later we receive a collection notice. We called their collections department and told them what their customer service said and we gave them the dates, times, and the names of the people we spoke to. They told us to pay or the line would be shut off. I told them it was shut off. They sent out account to a collection agency. These are very disagreeable people. We paid the $187 to get these people off of us. Funny that the collection agency and AT&T used the new number, eh?
their staff are idiots
I've had a few poor customer service experiences with AT&T Wireless. The latest frustration with AT&T Wireless staff occurred when I was trying to return a Bluetooth headset I had purchased from the store.
I walked into the AT&T store during lunch and there were a couple customers being attended to, while there were several AT&T staff members available to help others. I went to the first service counter and indicated that I wished to return my headset for a refund. There were two agents at this counter, one said, "I'll find someone to help you"; and at that moment the other guy simply walks away towards the back of the store to watch a Euro2008 soccer game.
I made eye contact with both guys when I entered the store and the guy who walked away definitely heard my request to return the headset. So, instead of helping me, he just walks away to watch TV.
I waited in the store for a few more minutes until another staff member notices me just standing in the middle of the store. He asks if I need assistance, then he assigns the guy who originally walked away to process my refund.
It is just ###ed that I even had to wait when there were at least 3 staff members available to assist me.
It seems that they just don't give a *** about customer service or are just a bunch of idiots, or maybe they are simply mentally challenged.
This occurred at the AT&T Wireless store by Lawrence Expressway and Stevens Creek Blvd in San Jose, CA.
The complaint has been investigated and resolved to the customer’s satisfaction.
My complaint is for At&t landline. I moved to a new office and I told At&t about my move weeks before and made an appointment on a specific date to come and trasfer my business line to my new office. I told them that there is another line in that office and that they were going to transfer my 3 business lines to that same place. My appointment was in the morning that day buy no one showed up until around 7 pm. Then the At&t teck basicaly saw the line and instead adding the three lines from by business he said that its to late and I cant do all this work right now and just left. Now I called and they said they cant send any one out until next week. So now I have all my business lines cut off and my customers cannot reach me. I own a trucking company and I have over a hundred customers from all over the U.S. I am losing thousands of dollars every day for the last four days now. I call them every day and they finally said will send a teck out to turn on the main line and that was suppose to be yesterday. No One has showed up yet.
I normally pay my bills through my bank automatically and I only check every two or three months to see if I need to increase my auto pay. When I checked my AT&T bill they had charged over $150. extra on my bill. I called AT&T (No small task) and asked what these charges were. They advised me that they were 3rd party companies (3 of them) for services.
I told them I had not authorized them and to remove them. They told me I had to do that and they gave me 3 phone numbers. The first told me they supplied text messaging. (I don't have cell phone with AT&T) I asked who authorized this and they said 'Terry Frazer' authorized it. I asked how could she authorize it without calling from my phone of have any of my information. They said anyone can do it on the Internet and AT&T does NOT ask any questions.
The second phone number was bogus in that the prompt says 'if you have a question about your bill press #1' When you press #1 the same prompt returns so the phone is useless.
I called AT&T back (it took a half dozen calls over 4 hours to get a live person) and I told them what I ran into on the second call and they said 'Well, that's the only number we have on them so you will just have to pay the bill'.
The third phone number promised to E-mail me a confirmation of a reimbursement. I am still waiting for that.
My point is that AT&T makes me jump through hoops to even access my account by phone or on line (which is understandable) but allows three companies to put large charges on my phone 'No Questions Asked' and without my approval. Then tell me it is my job to get them removed and ask for reimbursement. I did NOT receive a bill from any of the three companies, I received the bill from AT&T.
Call them and ask the to do an alternate answer transfer of your main line. Transfer it to a cell or another number that is working right now. I had the same thing happen to me. I set up a virtual number on google voice so I could transfer incoming calls wherever I wanted them then I had them set up the alternate answer using my google voice number. AT&T sucks.
I have been trying to get in touch with AT&T for about an hour. Are they idiots? I am trying to give them money, buy a service from them. There is eveything in the world on their site except what I want. There is an ATT tower 3 miles from me. Can I receive high speed internet on my computer with a USB hookup? I live in a valley or I would try someone else.
PS - the AT&T wait time was over an hour. They expected me to wait over an hour just to hand them $200.
Worst management ever!
AT&T has the worst customer service I have ever experienced.
I went to 808 Wilshire Blvd. Santa Monica CA to buy $200 in iTunes gift cards. No one working the door, no one working the floor. I was forced to interrupt and ask where to check-out.
I was treated SO rudely and belittled for interrupting someone else's time - as if I had another option? Not even the manager would speak with me. "Sign the list and wait like everyone else." "But I don't need service. I just want to hand you $200 cash." "Stop taking up this customers time!" I apologized to the other customer.
I manage 5 AT&T accounts at work. I paid them over $4, 000 last month alone.
I am a CUSTOMER! I expect to be treated as such!
Needless to say, I drove to an Apple Store where they were all over me - and with smiles!
On July 19, 2008, I ordered an iPhone from their store on 7601 North Macarthur Boulevard in Irving, TX.
Today, a helpful person in AT&T's main customer service helped me track down the location of the phone. The phone was shipped to their store over 2 weeks ago, but the ###s in their inventory department still have not entered it into the inventory system. They did get around to charging my credit card, oddly enough.
I told them to put the phone where the sun doesn't shine and give me my money back, but you have to go to the store to cancel an order. Oh well, I can tell them in person what to do with the phone.
I just watched another tv ad for the great service that is provided by AT &T, even in France.
I have been a customer of Cingular and AT&T for several years now. But, I keep wondering when the service will improve for the area I travel most.
I travel from Newport, AR to Farmington, MO about every two weeks. The service on my cell phone is spotty from Pocahontas to Corning, AR (about 15 miles), ends at Corning and only starts up briefly at Popular Bluff (About 20 miles) before going out again for the next 50 miles). Good service restarts at Fredericktown, MO.
Instead of getting better, the service is actually worse than it was five years ago. At the Arkansas state line Visitor's Center, AT&T does not have any service at all. I understand that Version and Altell have good service at the same location.
I keep hoping for some improvement from AT&T. Does anyone know when or if the service will improve. Do I have to change carriers to get phone service?
Thanks for letting me sound off.
at&t bundle, does not work, being defrauded
Last October, I signed up for a bundled service from AT and T and Dishnetwork for phone, DSL, and TV. I have been defrauded from day one. Here is what happened. October through November.
- Signed up for the service, and it never worked. Phone consistently dropped calls. DSL NEVER worked, period. NEVER WORKED.
- Made at least 15 phone calls, spent at least 15 hours on the phone with AT and T representatives to no avail.
- An AT and T field technical came to my house 3 times to troubleshoot the problems. On Visit #1, the technician said “you have ZERO problems” and left. I then asked for a different field tech to come to my house. On Visit #2, the second tech said the first tech DID NOT KNOW WHAT HE WAS DOING. HE SAID THAT THE PHONE WAS NOT AT ALL RIGHT, AND THERE WERE KNOWN ISSUES IN MY AREA THAT THEY were WORKING ON THAT ALSO AFFECTED THE DSL. HE FLAT OUT ADMITTED THIS. He left saying the phone was fixed, and only way to get DSL to work was to DISCONNECT THE PHONE! There had to be a Visit #3 as the phone still consistently crackled, dropped calls, and callers could not reach us. The tech came back and said "I can't fix it. I don't know what to do for you. I can do nothing."
- After this, I had many more phone calls with AT and T tech service to try and fix the problem. Especially with the DSL Business unit. The tech people could NEVER get the DSL work at all – ZERO CONNECTIONS.
- I am a software development professional, and after a month of no Internet and a home phone much more worse than the WORST cell phone something had to be done.
- I called AT and T and asked to end the relationship. My request was that I had signed up for Service Bundle, and 1 of the services (DSL) does NOT work at all, 1 of the services BARELY works (that is being generous with the PHONE situation). I asked to end the relationship and stay with DishNetwork for TV.
- On the phone AT and T agreed to end the relationship, we settled up the bill, and it was done. RELATIONSHIP ENDED, EVERYTHING PAID IN FULL. Part of settling up the bill was that I did not have to pay for DSL service because it NEVER WORKED. This is important. I thought the terrible experience was over. Unfortunately, it was only just started.
STARTING IN JANUARY TILL NOW IN JUNE
- In January of 2008, I got a call from the DSL business unit at AT and T. Here is what happened:
- They basically said that they didn’t care what had happened before. They said and I quote “AT and T DSL is its own business, and we don’t care what another unit in AT and T said to you. They are a different business. You must pay us.” Even if the DSL NEVER WORKED, I still had to pay for it.
- The most outrageous thing they said is that the AT and T field tech was not an “AT and T DSL employee” so his visits to my house DID NOT MATTER FOR NOTHING. His analysis meant nothing. Somehow, I magically had to know the different between business units, legal entities, and what techs to deploy to my house.
- In the end, I gave in and paid for a couple months of service because they were going to send me to collections. I was very upset, but then thought “okay, this horrible experience is now really, really over. I’ll just pay to make this go away.” Boy, was I completely wrong again. I should have never paid the ### a cent.
- Yes, no joke. If you get Phone and DSL from AT and T it is like doing business with two completely separate companies. And, they give a crap about each other let alone give a crap about you. They sure as hell don’t care if you are caught in the middle of a bad situation with the AT and T the global company. THEY DON’T CARE.
- In March 2008, AT and T “transferred” me to DishNetwork. To this day, no one at DishNetwork can explain what this means. AT and T billed DishNetwork $370.00 since the services were no longer bundled, and DishNetwork has now billed me for that amount. NO ONE CAN TELL ME WHAT THIS IS FOR. I AM JUST EXPECTED TO PAY IT OR GET SENT TO COLLECTIONS AND HAVE MY TV SERVICE SHUT OFF.
In conclusion, I signed up for a bundle of three services of TV, DSL, and Phone. DSL NEVER WORKED. The phone never really worked. In no way was the land line phone working like a land line phone should. As a matter of fact, last fall during my phone troubles (and after this continuing well into the winter) AT and T was working on the infrastructure in my subdivision. I mean these guys were out in 20 below weather digging up the hell out of the ground and fixing stuff.
THERE WERE OBVIOUSLY UNACCEPTABLE SERVICE ISSUES THAT NO NORMAL PERSON IN THEIR RIGHT MIND WOULD ACCEPT. Though AT and T was very difficult to work with, I thought the issue was resolved in November when the account was settled in November of 2007. But, they are basically are extorting and defrauding me out of about $430.00 and killing my credit report. I’m a reasonable person and very pro-business. But, this is a case of the big company really sticking it to the average citizen and it is not right. AT and T has ZERO accountability for anything. What else can I say. NEVER DO BUSINESS WITH AT AND T IN ANY WAY. If something goes wrong, you are COMPLETELY SCREWED.
they charged for free service
Was an original ATT Wireless customer, before they were bought out by Cingular, for over 5 years. When they were bought out we were contacted to change over to Cingular plans and phones on all 3 of our lines of service. We did without hesitation because of our high degree of satisfaction with ATT Wireless. While picking out phones and plans I made sure to get confirmation of unlimited mobile-to-mobile minutes on all 3 phones. I was assured by the two agents that I had to speak to during that phone call. Upon getting my first bill from Cingular I find $1, 300 in overage charges on my bill. Because I had detailed billing I was able to see that the charges were because I was over my minutes only because they were deducting from my anytime minutes, the calls placed to my other two lines of service. These lines were on the same plan, same company, and same city of usage. They should have been covered under my unlimited mobile-to-mobile. They weren't. I called and spoke with the same agent that setup the service and she assured me it would be taken care of. She told me not to pay the bill because they would send out a new one. I went ahead and paid the bill minus the usage charges that were supposed to be taken care of. A week later we got a call from Cingular Wireless saying we had to upgrade our plans and phones to Cingular since ATT Wireless had been bought out. We thought we already had done this but I guess not. We again switched to new plans and new phones free of charge because up to this point minus the overage charge issue we were satisfied with ATT Wireless. With the issue of overage charges so recent I made sure to again get confirmation of unlimited mobile-to-mobile options on all 3 of our lines of service. We were assured by the agent and his supervisor of this feature. Upon receiving our first bill from Cingular we again have over $2, 000 worth of overage charges on our bill. I once again call customer service and this time I am told that we do not have that option because our plan is not $59.99 or higher. We only had a $39.99 plan because most of our minutes used fall under the mobile-to-mobile option so the need for more anytime minutes isn't necessary. The agent I spoke to agreed to forgive the overage charges and said that he can add the option of unlimited mobile-to-mobile for only $10 per month per line. I agree and he adds it. The next month we get our bill with another $2, 000 worth of overage charges for the same reason. I call and speak with a supervisor who tells me that I don't have mobile-to-mobile and that there is no $10 per month option for the service. At this point I am pretty upset but I maintain my composure. I ask if they will just take the charges away if we upgrade to a higher priced plan with mobile-to-mobile. He says that he cannot do that since I am showing a pattern of getting my overage charges refunded. I explain, again, that it is because of his agents telling me that I have mobile-to-mobile minutes and I don't. He explains that I owe the money and asks if there is anything ELSE he can help me with. I told him to cancel the 3 lines and send me a bill for the cancellation fees. He tells me that I cannot cancel without a 45 day written notice. I tell him to cancel it anyway because his company failed to uphold it's end of the contract, so was I. 3 days later I get a call from a collection agency in Kansas City, MO and speak with an agent by the name of Ryan. Ryan tells me that I owe $4, 500 for a debt with Cingular. After arguing with him that I haven't even received a bill from Cingular yet, he says that he can settle the debt for only $1, 200 if I pay right then and there. I tell him that I am at work and do not have my credit card on me to settle the debt, and that he could call me back later on that evening to settle the debt. ($1, 200 was a bargain compared to what I would have had to pay with Cingular) Later that evening I get a call and make a payment to Ryan to settle the debt. The next day another agent from the collection agency calls me and says that I now owe $3, 100. After a conversation with him and his supervisor, they end up ending on a final figure of $1, 500 to settle the debt because I didn't pay Ryan when he called me the first time, so that deal was null and void. I called Cingular at this point and was told they couldn't access the account because it had been turned over to collections for payment. I went 3 supervisor levels above the agents head with ZERO success. I finally had to pay the $1, 500 to collections because I was in the process of buying a house and didn't need a collections debt on my credit. 3 months later I get a bill from Cingular for $350 in charges. When I call them they explain that it is because one of the lines of service was subscribed to a service and the charges were for that service. (When the TV tells you to text 54 54 54 to a number and you do, it subscribes you to it apparently) I asked how they could keep me subscribed to this service if I didn't even have an account with them. The charges were quickly erased. I NOW have a ZERO balance with Cingular. The kicker? A week after this I get a call from a Cingular sales person asking if I would like to hear about plans that I am pre-qualified for. I think they can still hear me laughing at their call centre in India. We have now been with Verizon Wireless for 4 years with ZERO problems, and TOTAL satisfaction.
The complaint has been investigated and resolved to the customer’s satisfaction.
horrible customer service and tech support
Started on 2/6/2008 just wanted to Add a fax line, that's all? Said would cost approx $62.xx monthly fee would be $13.75 + tax. The first technician came on 2/6/2008 worthless, totally. Did not want to install the fax line on the 2nd floor where the customer wanted it, said cannot? Insisted has to go in the basement where there is already an existing line just move it over to middle of the room out of the corner of the basement.
After two months still not working correctly. The fax line # is [protected]. When faxed docs out shows the home ph # which do not want on the docs. The wrong # keyed in the black boxes all technicians have? This is a privacy issue? Hello? No AT&T has added additional charges on my bill? WHY? Monthly bill was only $85.00 a month now showing $403.53 how could this be? Install added fax line $62.75 + tax I was advised and the monthly fee would only be $13.62 + tax. Now the service is off? I have been trying to get this issue resolved and every time I call I get transferred back and forth from the tech support dept. to the billing dept. and get no where? The 2nd tech shows up, was nice did not program correct # in his box so fax # shows up on docs? 664-1343 or it wasn't ever installed correctly to start with? The 3rd tech shows up, did not ever address the issue as to why he was here, but instead more interested in impressing his manager? He installed a box on the outside of the house without any authorization, drilled hoes in the foundation, then proceeds to tell me I have to pay for any wires installed on the interior of the house. Excuse me why are you here. He also; unplug the fax machines to do this without permission and I had to reset the fax machine again? The 4th tech came fixed the jack on the 2nd flr which the 1st technician tore from the wall and loosened two of the wires which is why fax did not work to start with.
The 1st tech did not want to be here. He kept insisting he needed to be at the next job. Said would not be able to install the fax line on the 2nd floor no wires. Has to go in the basement. Ran extended wire over to middle of the basement from existing wire/jack to apply to the fax machine. He still did not program in his black box the correct fax # 664-1343 so the home ph # showing up on the faxes sent out. Still not able to receive faxes only able to send out after the /2nd3rd guy was here. Still not able to get resolved? They are still trying to charge me for all of the visits they made evn though it was because of their incompetence. Now my phone isn't working... fax not working. This is ridiculous.
UPDATE TODAY:
Received a call from Dieatria Long. AT&T Executive Offices.
She was just as rude and incompetent as anyone else at that company. She would not remove the charges and had the nerve to tell me she was going to call the BBB and tell them we had come to a mutual agreement?! Are you kidding me? Who do they think they are trying to bully here? We did not come to a mutual agreement. The only thing they need to do is put the account balance to zero... and turn off the phone, DSL, and fax line. I have already gotten my internet through charter now and want nothing to do with AT&T. They need to follow charters example and learn what good customer service is. AT&T is deplorable.
While I do agree ATT has the most useless customer support I have ever seen, your complaint is not valid. ATT cannot, by law, provide any inside wiring or support to you unless you pay for it with a separate agreement. Most techs will however run the line to a place you can access(even though they technically are not allowed to).
As for the wrong number showing on documents you fax, that is your fax machine. ATT doesnt do anything but provide the dial tone, what you do with it is your problem. No ATT tech will program your fax machine, that is your job, or the job of a tech person that you should probably hire.
As for "his" black box, that is a network interface device and isn't something that is programmed. It simply is a place to connect your inside wires to. The fact that the tech did anything beyond this box is above and beyond.
As far as your bill, they will charge you for every visit that is determined to be a result of your equipment or wiring. It sounds like you have a few of these.
This is required by law to allow for competition among service providers.
WORLD'S WORST SERVICE.
Nearly impossible to reach a non-automated human without wasting hours. No practical way to present highly focused very specific E-Mails to anyone at AT&T. The AT&T left hand does not know what the right hand is doing. HORRIBLE frustrating procrustean voice menus [protected] etc).
Worst of all: "Your call is very important to us" surrealism.
identity theft
I used Bellsouth for my home phone service for several years. At this time I had T-Mobile for my cellular services because their "family plan" was better at the time. Little did I know, that if you are a Bellsouth home services customer you can easily purchase a cell phone and plan over the phone without any face to face time or signature required. My SSN was taken by someone (still don't know who/where/when) who knew I used Bellsouth and bought a cell phone with it over the phone on my bellsouth account. I knew nothing of this until I had a collections letter in the mail for about eight hundred dollars from ONE month of fraudulent cell phone use.
Bellsouth has now been absorbed into At&T. They still allow people to purchase these phones/plans over the phone. It is terrible. They should take better steps to insure this does not happen to their customers. Needless to say, I am no longer with Bellsouth/At&T.
another screwed customer from at&t
My problems began with AT&T about 2 months ago. I admit I had gotten behind on the bill due to sickness. But I called them and told them the problem I was having and that I was trying to get it all caught up. I first started calling them to ask them to please remove me from the bundle service and of course I got the run around about that for 2 months. I was told my account had to be paid in full before any changes to the account could be made. So I made a payment of $ 254.00. I called them back that afternoon to change my account. Finally get that all taken care of and get the bundle service off of my account. I also had them switch me to the collection department so I could make sure they had noted the payment on my account. I was assured that the payment was showing on my account and that my account was up to date. I made the payment on Tuesday and my DSL got cut off for non-payment on that Saturday. I had to wait until Monday before I get my DSL turned back on.
I called them first thing Monday morning and spoke to someone in the billing department and asked why my account had been turned off for non-payment. They informed me that no payment had been made on the account. I said yes it has and you have taken the payment out of my bank account on Tuesday. She then places me on hold and then returns saying I'm sorry your account was disconnected by mistake we do show a payment but it has not posted to our system yet. After talking to her I was switched to the DSL department after battling with the dang computer to get to a human. Finally get to them and I tell them what has happened and they tell me that can't help me because I need to speak to someone in the collection department to get this settled so I'm switched to the collection department. Someone from the collection department get on the line and I explain what has happened and she then informs me that she can't help me I need to speak to the DSL department about this. So I'm switched back to the DSL department fighting the computer again to get a human. Finally get a human and explain to this person what has happened. I was then informed it would be 7-10 days before I could get my DSL turned back on because it was cut off for non-payment. I said please pass me on to a supervisor. I finally get a supervisor on the line and tell him what has happened and he tells me he can have my DSL back on in three hours. This is after speaking to 8 people and 3 hours on the phone. Well 5 hours later my DSL was reconnected. Mind you my telephone had not been disconnected for non-payment just my DSL. They tried to tell me my phone had been disconnected to and I said no it hasn't I'm talking to you on it right now.
At this time I had 2 phone lines in the home and also 2 DSL account. Well guess what they cut off my other DSL account Thursday for non-payment. So I had to call them Friday morning and get it all settled. 2 hours on the phone finally get it reconnected.
To my surprise I get my bill from AT&T and they have charged me over $ 60.00 in reconnection fees for both telephone lines and DSL lines. The phone lines were never cut off. I called the billing department to ask why I was being charged for their mistake. I was told it's was my fault because everything had been disconnected before I made my payment. Umm no it had not. Well needless to say I had reached the point of no return. So I told them to cut off both phone lines and the other DSL account. I have to keep one DSL account because I use the internet for my job. I was asked why I wanted my services disconnected. I said you don't even want to ask that. So I tell this person and she tells me she understands and she credits my account for the disconnect fees. So that is done and over with.
Well fast forward to Thursday of last week I called to complain about my internet speed because since I had disconnected the phone line my speed had drop to dial up speed. Well they tell me I can upgrade my speed I say well ok as long as it doesn't make any changes to my account. I was assured it would not affect my account. They sent a tech out to check my telephone line and all that jazz. Well as the tech is pulling in the driveway I get a call from AT&T telling me that I'm getting ready to be disconnected for non-payment. I made the payment 3 days ago. I told the service agent I would call her back but right now the tech is here and I need to deal with them. Tech tells me he can't do anything about the speed. Ok fine then just leave it alone. So after the tech leaves and I call AT&T once again I have nothing else to do in life but spend time on the phone with AT&T. Well after 3 people I was finally told it was a mistake and that they were sorry for calling me.
Well yesterday I got a package in the mail from AT&T welcoming me as a new customer. I was like what the *** is this. So I call AT&T to ask why I'm getting this. I was then informed that they had cancelled my DSL account because I had made changes on the account. I was then told that I would not get back the e-mail addresses I have had for 2 years. The e-mail account they had cancelled with out telling is the e-mail account that I use for my online store and for other thing that are really important. So finally after being on the phone for 2 hours I was told they can not do anything until the computer has updated itself and that I would have to call back tomorrow and find out the status of my account. Well I called this morning another hour and half on the phone and was told that my account would not be updated until midnight tonight. Well I got brave and called back to 5:45 PM to see if maybe the computer had updated itself. Well it had so I spent and hour on the phone to finally get my old account back with the old e-mail addresses. Only to find out it had bounced back every single e-mail I had gotten since they cancelled the account which means I have lost I don't know how many customers due to AT&T mistake. After all of this I was asked if I would like to start a new phone account with them. I told the person no I don't want anything else from AT&T and I want a note put on my account do not touch my account period! I wish I could go to another company for DSL but AT&T is the only company we have in this area.
The complaint has been investigated and resolved to the customer’s satisfaction.
They are all a bunch of corporate jerks who want all your money. They are not interested in quality service or anything. Just the money. Remember in GOODFELLAS: "F*** you, pay me."
THat's their motto.
That sounds almost exactly like what happened (and is repeatedly happening) to me with AT&T. Mine started when I made an online payment and two days later my DSL was cut off. I got the same run around and was even told my DSL was cut off prior to making the payment (then how did I make the payment?). In the past I've even had the problem with someone telling me the phone I'm speaking to them on was disconnected for non paymnet. Don't think autopay will help either since they charged my credit card whenever they felt like it (mounting late fees) and even double charged me a month. Not to mention the credits their customer service dept promised me for my inconvenience still haven't been posted and that was around February. AT&T is a joke and if it weren't for the same issue of them being the only DSL company in the area I wouldn't use them for anything.
Identity theft department
AT&T recently let someone open not 1 but 2 accounts using my wife’s identity. She has a 7 year alert on her account with the 3 major credit reporting services. Her name is flagged with AT&T not to let anyone open an account with her name, but they did anyway. I called to ask how this could happen, starting with customer service, then fraud department and then to their credit department. No one could give me an answer. One lady said that they call our home and said my wife OK the accounts. I called her a liar. Now we have been trying to close the accounts. This was the stupidest procedure I have every been through. We have to prove to AT&T who we are before we can close the accounts. It's funny that AT&T can mail us the bill to our address, see our address when we call but they can't take our word we are who we say we are when we try to do them a favour and close these accounts. To close these accounts you must fill out a fraud packet for each account. You must have proof of residence from 3 months prior. I don't know about you but I don't keep 3 and 4 month old Light and Gas bills. I just wish I could talk with a Supervisor from AT&T and ask them what the h%$l is going on with them.
The complaint has been investigated and resolved to the customer’s satisfaction.
ATT allowed their customer (maybe an employee) with a different claimed name from mine (Steven Goodbea) to pay their ATT bill from my bank account. ATT took $642.58. Their fraud department and executive office (according to executive office rep Cheryl Davis ID FDBC7P7) refuses to do anything about it or to help me in any way although they know this customer. Three agents (Chris, Yuni, and Kaye) found the records in their database. Davis said the customer's information was proprietary information. Meanwhile, I am out $642.58 and ATT got the money. They say they accepted the money in good faith (although I was not a customer of ATT and they had never had my bank account information before), yet they are a participant in the fraud because they took my money. This is my result after many many calls and being put on hold so many times from mid-January through April 4, 2022 etc.
Att U Verse do not verify who opening accounts been dealing with identity theft since i discovered collection in my credit report in 2019, only solution i see now is find a good law firm
My ex-fiance opened a second line on my account this past January, stole and cloned my Galaxy S7 edge and has been using my account to contact PROSTITUTes, including the nasty neighbor, Maria del Carmen Razo, ever since. AT&T cannot stop him, and seem to find his skills interesting, so they refuse to open a new account of my own for me, even though I left his loser self four months ago. As a result, two more Galaxy S7 phones have been stolen from my car and residence in the past two months, and Roderick Reed, aka Frauderick Freed as I like to call him, continues to make calls willy nilly and download nightly data from my AT&T account, and I owe a thousand dollars to these [censor] before I can be free of their cockroachish infestation in my otherwise peaceful and fun-loving life. FU AT&T, FBI, CIA and everybody else who "can't solve this problem" and so pin it on my already pretty pounding head. Have a crappy day.
I'm sorry about your troubles, but, sorry, loved your rant.
AT&T is the worst, someone used my social and name with a different state. Two days on hold for over an hour each day. Then the process that the victim must go through to resolve the issue is insane. At&T obviously has gotten so big they no longer care not even the slightest bit for the public who uses their service, Treat them the same and go somewhere else. I will never do business with this company. Companies like AT&T need to remember that when you are in a customer service industry then the number one important thing is CUSTOMER SERVICE!
I, went to ATT store in California, to add the line and they told me that I had an outstanding balance of $602. I was very surprised and shocked since I pay my cell phone bills on time and was very sure that I didn’t have this balance on my account. I checked my online account and did not find anything outstanding. I called ATT to find out what was going on and they said that someone used my SSN and took ATT U-verse account and that is what the balance was about. And now they told me that I have pay the balance for the services that I never ordered and used, I am very frustrated. I am really infuriated since multiple things are wrong here:
1. ATT fraud prevention services should have alerted me that something is going on with my account, as soon as detected
2. ATT should have confirmed the addresses and names on the accounts since I NEVER received any bills
3. I was NEVER alerted that this was happening with SSN and I found by mere chance since I needed to add a family member to cell phone plan. This is a loud fault on part of ATT
4. My SSN is compromised and I needed to take timely action to protect myself. ATT failed to do their part
5. In a similar fashion where ATT said that primary account holder should add the new family line for existing cell phone plan, they should have routed the person adding the U-verse as well. How could ATT make such a gross mistake?
Can any one share if they were able to make sense to these idiots? and what might be a good course of action
I've had 2 accounts open as well by someone else using my name and ssn, I've submitted all info been through attuned general, etc, credit bureaus, all of it and now working with an attorney out of CA since at&t holding me liable for the accounts I didn't setup, needless to say I had already had both services for years prior to this happening never past due and the only way I found out was them contacting me through a text for the fraudulent account being past due. They called me a liar and everything in April and now found out about the 2nd open acct in November so at&t condones this type of activity and allowing it so again last option is the attorney and she has already told me multiple ways at&t is wrong and has went against the FDCPA laws
they took my money without my permisson and i want it back in my account who ever this company is they took 39.98 out of my account and i want it back in there
Someone opened all kinds of accounts with my social security but couldn't even spell my last name right. How do these companies like ATT let this happen without even checking an ID? Every other company cleared me of this fraud. Except AT&T. Then they cleared me. But what actually happened was they sent my delinquent account to an outside agency to try to collect this debt that isn't mine. What liars! I am so sick of being harassed and ATT is the worst of them!
I'm being attacked with a DoS attack to clog my corporate internet service and cannot get through to anyone to file a complaint or file charges with. I'm told I need to contact my service provider (AT&T DSL) and they are a bunch of idiots. A supervisor will call you back. WHEN! When I leave your service for someone else?
Now a new fraud that AT&T refuses to do anything about, which has to do with content subscriptions. Somehow, my phone was subscribed to two different monthly subscriptions for content delivered via text message. Of the two, i never once saw a text message from one of the content providers but did from the other - although I had no clue why I was receiving such messages. So far, I have tracked this back at least one month, and was able to get AT&T Customer Service to refund those charges for the last month and the current month. When I indicated my desire to report these content providers as fraudulent, AT&T Customer Service said that they had no means available to them to do so. When I asked how this could have happened, AT&T Customer Service said that it was there policy to require all content providers to text the subscriber (me) three times to confirm that I desired such a subscription. I indicated to AT&T Customer Service that I had never received three text messages making any such requests for either subscription, and then asked if that does not constitute fraud; AT&T Customer Service again stated that they have no way to report such fraudulent behavior. I then asked AT&T Customer Service to review my text log to verify if I ever received the three text messages from the content provider as their policy dictates; I was told that AT&T Customer Service did not have access to those records. I asked AT&T Customer Service to transfer me to the department that did have access to those records and they said that there was no such department. What a bunch of ###s.
frustrating company
I was a costumer of Cingular for an about 2 years and I never had any problems with them until AT&T came in the picture. You name it...dropped calls, low signals, while inside my apartment I had to talk next to a window. At work I could never get a call in...Imagine that! I called and explained to them the problems and the employees were not surprised.
I waited for my contract to end and went back to Sprint, my cell phone problems have been solved, I could be in a vault and all my calls come through.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had an AT&T wireless phone from the first month they went digital. I was ready to drop them due to lack of service area, and dropped calls when Cingular took over. I decided to see what would happen. From the day Cingular took over I NEVER had a dropped call, not one time EVER. I rarely was without service anywhere. I know others who had billing problems with both AT&T and Cingular but billing has never been a problem for me. I was not happy to hear AT&T was taking over Cingular but was hopeful nothing would change, I was a fool to think such. From day one, and I am not exaggerating I have an average of 3 to 4 dropped calls per day and that is when I can get service. In the last 3 months I have to walk outside my home, my office, any building for that matter to make a phone call. I will be changing providers when my contract expires later this year due to such lousy service. I know of a least a dozen co workers (We all depend on our cell phone to conduct business while on the road) who will be doing the same for the same reasons. I can not believe a business would want the reputation of offering sub par services.
irrevirsable merge between att&yahoo
I had a yahoo account for over 10 years. In 2007 I subscribed with AT&T DSL high speed internet. When I was installing DSL, I responded yes to merge my yahoo. Now I found many issues with the merge. AT&T forces me to buy domain from their portal. I can't buy domain from yahoo anymore. Yahoo doesn’t move my existing websites to a new yahoo account. AT&T portal is very poor and does not meet my needs. AT&T won't reverse the merge with yahoo. I have no options. This is clear monopoly. I can't accept that. What should I do? I've been calling them for over two weeks now and wasting long time on hold but no results. I bought a domain called saplessons.com from AT&T portal because I have no other options but I can't forward it anywhere. I am losing income because my domain is frozen for two years with AT&T portal.
poor service at the bottom line
After an idotic service and slow voice mail messages "Thank you for choosing ATT.. lister carefully as our menu options are changed... your call is monitored for quality.. ###" what an idiots who came up with this type of messages.
it takes 5 minutes to get thorugh the menu.. then the poor service comes. After the damn poor service, you need to participate in their call satisfaction service. What a company still exisit in this 21st century. Will go out of business soon. Don't annoy people. If you can't serve better get out of the business. Pave way to others.
worst service ever
I got many connection problem with AT&t DSL for the past 3 years, the internet connection sometimes suddenly off or just way to slow. After many times called their technical support, finally I gave up and decided to switch to another company. Their customer service very horrible and only following the script.
April 28 '08, called the AT&T billing department to disconnect my home phone line and internet line at June 1st.
May 7 '08, my internet connection off again, called tech support and being bounced back and forth for 3 hours, they found out AT&T discontinue my internet service and I have to call back the next day (and they hung up on me!).
May 8 '08 after being bounced back and forth again between their department for 2 hours, I finally got a rude male customer service promised me they will send a "ticket" to have my internet connection back. I need to wait 4 days.
May 23 '08 I still have no internet connection, and after 1 hour explaining and trying to be patient, the customer service told me no one put any ticket to get my internet back (doesn't even matter I have email and confirmation letter!). She can post a new ticket, but it will be active after May 29 '08, which I will move out at June 1st.
AT&T have the worse service for the past 3 years, my job and daily life simply depending to the internet and they can't even satisfy us from this point.
Their customer service can't provide smart answer if you ask the out of the script question, you will get bounce here and there and still get nothing!
If I have a good lawyer, I will just sue this company to ruin my business trip, wasted my time to run to other place just for internet, wasted my voice and phone bill! AT&T also sent me a new bill for internet service which I don't get!
The complaint has been investigated and resolved to the customer’s satisfaction.
I was an original AT&T customer (I've actually been with them for decades) back in May of 2011 when I had their landline and DSL service. I decided to discontinue the landline service because I already had a cellphone and I got tired of telemarketers and crank callers calling my phone (plus I wanted to save money). They said they would discontinue my landline and send me a new modem/router for just the DSL service. I already had a working modem/router that worked with the previous AT&T service for years...But whatever, a new shiny device for $99. They never sent the new modem after 2 weeks and told me they couldn't connect my DSL service back on...what!? It was working before! I subsequently cancelled my AT&T service and went internetless in my home up to today. Months later, they sent me a letter stating they would provide Uverse service with just the internet, so I signed up and even had them check my credit to come back to them as an AT&T customer. After a couple of days, they sent me an email stating they couldn't re-accept me because it hasn't been 5 months since I cancelled my service and that it was their policy if I was to take advantage of their special deal of $19 per month. So, I'm pissed again that they had wasted my time being placed on hold for hours on my cellphone in some parking spot in the city waiting for these ###s to give me my service back. Finally, a month goes by, they sent me another letter stating they wanted me back. I signed up, let them do a credit check on me, and lo and behold, a new shiny modem/tower! But wait, they said they would have my service activated on 10/14/2011 from anywhere from 8am to 8pm. Surprise! surprise! nada! no service. So, the following day, I spent hours with a technician who made me do all kinds of troubleshooting crap on my laptop and the modem and I still didn't have DSL. So, the AT&T technician I was talking with says he'll send a dude over 10/17/2011 and on that day, this guy DOES NOTHING but whines that the complex I live in is hard for them to come into blah blah and do installs. This guy then makes promises to me that never materializes. AT&T sucks! Now, I have to return my modem back. Can't wait for the Droid Nexus to arrive, I'm going to use it's mobile hotspot to connect to the internet 4G route. I want to sue these clowns for false advertisement and for the aggravation of trying to return as an AT&T customer.
AT&T indeed has the worst customer service ever! I had so much problems with their service and they never respond to any of my concerns after wasting hours on the phone with them! My DSL connection droped suddenly and for 3 weeks they didn't fix it even though I was promised it gets fixed in 2 days . Last time I called they said the same things after 2 hours being on the phone. I decided to pay more and save my life from heart attack ! BT FAR THE WORST SERVICE!
Worst company service ever! Horrible automated menus that go on and on, sales reps that hang up on you, retention department that makes weak excuses. Tried all week to get my service connected after I moved and have now given up. I canceled AT&T service today, and I am switching to cable internet today. Same price and faster speed. Avoid AT&T DSL. I hope they go out of business with the kind of service they provided to me. I had been a customer for over 4 years but no longer. I hope someone reads these AT&T DSL reviews.
ok, i think we have all complained at some point about this service and others from att, "the monster", and still see that no body intelligent enough to see what is happening, yes, the are providing the service, but doing very little to solve the problems, instead, they just having you going around and around, a keep you on the bill, as they did when you asked there sales department if they had the service available in your area, and they said yesssss, just to make the sales, well? is it anybody out there to take this case to a higher level? a law sue? against a GIANT? cause there are many of us still paying for a service not been provided to us, please..., enough is enough.
Alex JG
EXCELLENT COMPLAINT ! - SIMILAR TO MY EXPERIENCES.
WORLD'S WORST SERVICE - SUCCINCT SUMMARY
Nearly impossible to reach a non-automated human without wasting hours. No practical way to present highly focused very specific E-Mails to anyone at AT&T. The AT&T left hand does not know what the right hand is doing. HORRIBLE frustrating procrustean voice menus (with numbers such as [protected]). Worst of all: "Your call is very important to us" surrealism.
GERY
Global Justice Search www.gjs.net
Madison WI + Freiburg, Germany
This is the sad truth. I worked for Verizon in NY before i moved out to Chicago. Trying to help people out here fix there DSL i have found one fix that has worked. The same fix i used in NY. change over to Cable high speed. Think about this. DSL is "high speed internet" thats supposed to work all the time over your phone line? The same phone line that has not been updated in some places in 50 years? DSL companies don't care, they don't put in repeaters in when they should be, they don't ever test the service before saying it's available in a given area. they just install a few dslam's in the office and say it works for everyone. Everything about it from the equipment it runs over to the people that are supposed to help you when it does not work all sucks. Remember it's not the customer support people they do sometimes want to help just they have no means of helping and it burns them real quick. Tech's know it's garbage i am a telecommunication/ Information Technology specialist working for a fortune 500 company with 10 years experience in the field. DSL is a waste of time. If your not getting a T-1 or better don't bother calling the phone company for internet.
AT&T makes my blood boil. I've been hung up on several times. I hate them. The reduce me to toddler-hood. I have never had a pleasant or neutral experience. I HATE THEM. I hate them with an irrational passion that I can not even articulate.
My DSL drops constantly. I rely on my computer for many things and it is beyond frustrating when your signal is out when you need it most. It can be out for several minutes, hours, or even days. Then when you call AT&T they wnat you to restart your computrr, press the reset button, type this in, type that in. It is ###! AT&T sucks! If you can avoid AT&T for service then avoid them. TERRIBLE. Worst service for DSL and idiots in their customer service dept. I'm calling another company ASAP.
By the way when I asked them if I could pay only a portion of my bill each month because the DSL works for only a portion of the month they laughed. ### AT&T YOU SUCK AND ARE A BIG RIPOFF!
Someone needs to sue AT&T for false advertisement! They promise 6megs + with the elite dsl package, but I've only been getting 4 megs. I've made over 8 phone calls in 3 weeks, each 2 hours or longer, and I still have a slow connection. ### AT&T!
The worst customer service I can imagine.
My DSL drops almost daily. When I call and have to repeat myself over and over through the unbeleivably terrible automated routing I end up speaking to someone with such a strong accent that I'm now disgusted. After reading from a scripts they tell me to reset my modem and everything will be fine. They can't tell me why they're dropping my line. Incompetent!
I can't imagine worse service. I can't leave because it's the only dsl in my area. Disgusting.
unethical sales tactics
This is he letter I am trying to send to att/bellsouth:
To whom it may concern,
My name is John Anthony and I feel that I have been the victom of unethical sales techniques. I called Att and spoke to Mrs. Green sometime in April before the 14th. She was very nice and explained to me my options. I told her I was interested in switching to att from Brighthouse Networks and that I had unlimited local and long distance for $39.99 per month. If she was able to give me some thing similar thaen I would make the switch. At this time the att website was different than it is now. Please research the cash back discounts that your website offered. She offered me a plan that has unlimited local and long distance for $51.22 with $150 cash back. The web site said the same thing...fyi I turned down this offer as it is still too expensive compared to your competition. She then offered me a plan that has unlimited local and long distance for a total of $45.19 including all taxes and fees with only $100 cash back. I agreed to this as this was close to what I was paying with Brighthouse. I wrote down the cost, her name, and then confirmed all the info again to ensure that it was correct. She gave me a couple different phone numbers and told me to check the rewards att.rewards site in about 2-4 weeks. I have been doing this for a while now and I don't see any rewards.
Today I received a bll for $63.98 with .05 a minutes for long distance. Immediately I called [protected] and talked to Mrs. Higgins and then her supervisor Ms.Thibodeaux. Unfortunately they were not able to help me at all as they said that I have to pick from one the the current plans. the problem is that the current web sit you own has been updated with the newest offers (different from last months offers). That and the info that Mrs. Green gave me to sell me the service was apparently wrong information.
I have never received this kind of poor customer service with a company in my life. I feel manipulated and tricked into using your company with incorrect sales techniques. I urge you to check your phone records for the recorded call between Mr.s Green and myself. As well as check with IT support about the web page deals last month. This way you can see that I am not wrong in any way. Just expect what I was promised. I hope to hear from some in upper management that cares about this customer enough to honor what was promised.
Thank you for your time,
John J. Anthony III
Towne Park
AT&T has scammed me with their completely unethical practices. I chose the two pack plan with unlimited local and long distance calling for $50 a month, but I was actually paying around $70 because of all the hidden fees. I added dial up internet service so my final bill was around 85$ give or take a couple dollars. For the past 3-4 months my bills have gotten more and more expensive, of course i have to call them every month just to get them to correct my bill! What kind of service is that? I am a consumer and they are trying to rip me off, but I am still a "valued customer", What they do is borderline illegal, definitely unethical, and completely low. They take advantage of their valued customers, and I will not stand for it! I am not rich, I am not a president of some huge company, I am a working class woman and I will not be taken advantage of by unscrupulous monoplizing corporations! They also signed me up for the newest DSL service, which I never asked for! They sent me a modem in the mail, without my consent. And now I am paying 75$ for a modem that has been returned to the company! I am definitely switching service providers. If I had the money, then I would sue, but they know that I am no threat to them because I stand alone, mostly. What can we do to preserve our rights of free market? Where we have a choice of who to take our business with.
They did the same to me in a slightly different way promising me free long distance by me switching to DSL and getting rid of cable and giving me 65.00 dollars to switch they came to my house to sell me on this bunk. They switched me but airight but I never recieved the long distance change, once I made the change they said it was to late I needed to complain within 30 Days, NICE WAY to do business. In my opinion every time I deal with ATT theres always a catch or scam attached.
hiring non certified people
Hi,
I worked for a year, I was told that nobody had certified and they did not hired even MCSE or Network plus certified people are hired and they messed. Isn't this false practice.
Some of them even do not about self repelicating virus. They used remove in normal which used to get more damaged computer and I had to do pc system restore every this. Is n't this false practice. I think so that, this should stop.
Thank you,
Well wisher.
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About AT&T
One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.
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Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.
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I feel your pain.
I have had the worst experience with AT&T. I have been put on hold for well over an hour. It took me around half an hour (and lots of google) to find their online technical support... which is here: https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx
I got put with this guy named Antonio. This guy is the most unresponsive, illiterate person I have ever had the misfortune of dealing with on the internet. I have dealt with this chat before so i had already run all of the speed tests on their at&t website.
Anything I told him was basically ignored... It felt like I was just being asked questions without him reading what I was typing to him. I started off by saying hello... telling him i have had speed issues ever since i signed up (I should get 3.0mbps download, i get 1.3mbps) ... and I tell himmy upload/download speeds and even give him a reference number...
Then... he asks me what my problem is. I repeated everything above.. the problem... the speed test...
Then he told me to run a speed test (on the exact site I told him)
So I tell him it again and then I run the speed test one more time just so i can satisfy him...
At this point I have already been in the chat 20 minutes. That's how unresponsive and slow the responses were. He asks me a security question... I have never filled out any security question for at&t... so i tell him that and I ask him if theres anything else i can do... such as the last four digits of my SSN.
What he tells me next is absolutely ridiculous. I know 100% at this point, he was just trying to cut the conversation off because this is just ridiculous.
He said he needs all of the following:
Scan of my drivers license with a picture ID, a scan of a few utility bills, a scan of my at&t bill, and about 5 other ridiculous things.
so i disconnected and tried to talk to another person.
This next guy i talked to wasn't as bad. After about half an hour I think we finally got on the same level and he was able to assist me. Unfortunately... at the end he decided to do something to my phone line without letting me know... some sort of test I guess. Someone in my house was on the phone and they were disconnected. Also, it cut my internet connection... so it ended the chat and I lost contact with him.
Here's a pastebin: http://pastebin.ca/1721585
I went in one more time to make sure there was nothing else to say after being disconnected so unexpectedly. I should be getting a phone call within the next hour
I am not receiving emails and I give my name and password as they ask for over and over and they disregard it I have to get this resolved can't understand this.f it only happens once, but it is a daily process from at&t someone up there does not know what they are doing.hey tell me it is not connected and it is I unplug it all and plug it back and it works fine what is going on. It is not connecting as of today so I have no idea what they have done and why Bryan_Claire@bellsouth.net
Webmail is really bad. Why change something that is easy and straight forward with a lot yahoo ads and hard to find tabs to get to "e mail" receive and send. Not good. Check spelling? You don't understand a misspelled word? Improve your software.
Arlen @bellsouty.net
I had intermittent problems with Bellsouth, but since AT&T took over, DSL is terribly slow AND webmail is dreadful. Doesn't matter if I use webmail at home or at work or wherever, on a PC or MAC, I have constant time outs, had an email I sent AT&T that was blind copied w/out my knowing it to 2 other people, very slow webmail, etc. If I'm at home and the DSL is actually working right, I can be on 4 other web sites that are all working correctly, and AT&T's own webmail will be almost impossible to log into.
I've emailed them numerous times. They told me that they no longer offer email support, to try IM. I tried IM and was told that they couldn't help me, to call AT&T. When I wrote back, nicely, that I thought I might need to just change service, the tech HUNG UP ON ME. It was no mistake. I got a clear message "Tech has disconnected you." Rude in addition to being incompetent.