AT&T’s earns a 2.2-star rating from 2170 reviews, showing that the majority of telecommunications consumers are somewhat dissatisfied with service and connectivity.
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no rebate coupon recieved
It has been 2 months since I have started my "new" AT&T DSL high speed internet. As a first time DSL customer, I was told I would get DSL for $10.00 a month instead of the $20.00 regular price. Along with this, I would also get a rebate coupon for the price of the Gateway hardware which was $89.00. Which I was told at the time that it would only be a short time before I would get the coupon at the AT&T rewards website. What a joke!
I still have not had any luck at the website, and have been billed for the full
$89.00 plus $20.00 instead of the agreed $10.00 for the service. When I call, they just tell me to try again because it still may be too soon.
I was not too soon to bill me at full price. but for me to try to recieve my rebates and get the service at the promised price, they do not try to straighten things out but just choose to ignore it. If I ever get this straightened out I will find a new carrier with better customer service, thus far AT&T has provided no customer service at all.
customer service
I have 4 phones with AT&T. My phone frequently has dropped calls, poor connections, or no service available. To complain and get support is so time consuming and nothing is resolved. I have overcharges on my bill and again to get it adjusted is so time consuming. There may be a partial or no adjustment for the overcharge. I yrt to uprade my phone and they mess up the order and it gets cancelled. Now I try again to upgrade and they say I already upgrade. Every time I try to get some resolution with customer service it is a long wait, - I get transferred one or more times - wait again - with little or no resolution. Why do I not switch? The three other phone users think the phone is OK and other services may not be any better. If I had the time I would sue them for breach of contract.
The complaint has been investigated and resolved to the customer’s satisfaction.
On November 24, 2009, I called AT&T to cancel my wireless service, because after a year, I have had it with their poor cellular coverage. AT&T "customer service" transfered me to their Technical Support Department. They checked the coverage map and confirmed that 3G coverage is poor in the area where I live. Their advise: get rid of the iPhone and get a 2G phone; it will be cheaper too. I explained that I just wanted to close the account. They said that because the problem was due to poor cellular coverage, they would waive the Early Termination Fee (ETF); however, because I had an iPhone, I would have to physically take the phone to a Corporate AT&T store. I drove the 11 miles to my nearest AT&T store.
At the store, they claimed that they do not deal with closing accounts or giving refunds, this was something that could only be handled by the Customer Service Department via phone. They were kind enough to dial the phone for me. At the store, I was on their phone for over 1 hour and 40 minutes on a single phone call in which I dealt with two managers and two Technical Support people. During the phone call, I was told that stores do not give refunds, then I was told that for some strange reason, stores are not aware that they are the only ones authorized to waive ETFs. I had the manager who told me this on the phone speak with the store manager. The store manager told me that what the manager on the phone made no sense to him. The manager on the phone then put me on hold for an additional 20 minutes only to come back and tell me that he was wrong, there was no way AT&T could waive the ETFs.
In review, AT&T told me to go to an AT&T store in order to have their waive their ETFs. I drove all the way to Emeryville AT&T store only to waste over 1 hour and 40 minutes on their phone for them to change their response several times and come out empty handed.
Kevin, go with sprint. Have used them for years. What few problems I have had were resolved, some times not quikly enough to suit me, but they WERE resolved to my satisfaction. Illegitimi nil carborundum.
being billed for this???
I dont know and understand why i am being charged for this with the number [protected]. I am being charged for $13. 49 and for what i dont know. It also should have been canceled since the month of march. Also shouldnt be charged for this for that amount. So please cancel it. Like i said it should be canceled back in may. Please explain to me why i am still being charged for this? I am very angry for that. And for the people whom i spoke with to cancel it, not charge it. Thank you very much. I will be expecting this to be canceled and off my statement. Also would like a copy sent to me stating its been canceled! Thank you for your time. . !
phone services bellsouth
Due to horrible customer service, we switched from Bellsouth telephone to Vonage. Bellsouth refused to release the phone number for two months (I had to call three times to get it released to Vonage). They finally released the number to Vonage but continued to bill me for the two months that I should have been switched off by them (I was already using Vonage with a virtual number rather than my normal phone number I'd had for 20 yrs). I finally paid the invoice (final billing) for $115.39 even though I disagreed that I should pay it. About two months later I rec'vd a check from AT&T for "overpayment of final billing". I thought 'great, they finally did the right thing and decided I didn't owe it'. WRONG! They then turned the account over to a collection agency, Focus Receivables. At first I ignored the calls because I knew it was incorrect. Finally I started calling the collection agency back. Again, it took several times to get through to anyone. They argued with me about the billing and told me I owed it. I again sent a check to AT&T for another $115.39. I AGAIN receive a check back for 'overpayment of final billing". So now, I call AT&T and ask them WHY I KEEP GETTING PHONE CALLS FROM FOCUS RECEIVABLES BUT GET A REFUND CHECK BACK TWICE. AT&T then proceeds to tell me that the three digit number after my phone number was the incorrect no. and was credited to an account that was not active so they sent me the check back. They didn't bother checking the phone number which, AGAIN, had been my phone number for the last 20 yrs. They didn't bother checking the name on the account. They simply sent the check back. What would YOU think? You are paid up and it's all a misunderstanding, right? No. Not with AT&T. Now after I find out why they keep doing what they do, and they tell me it's my fault because the three digits AFTER MY PHONE NUMBER OF THE LAST 20 YRS was incorrect that I was turned over to the collection agency. I told them that I disputed the collection handover and they will do nothing to clear this up. I complained profusedly but they will not rectify the problem on their end. Of course, Focus Receivables only sees this as a collection and will not clear it up with my credit.
I have a complaint on AT&T's customer service, their lack of due diligence in looking at the phone number and crediting my phone number account, and for not taking this out of collections even though I tried paying my bill in the first place (TWICE). I also have a complaint because they refused to turn the phone number over to Vonage for two months and charged me for it because of THEIR REFUSAL to turn over the number. This is a problem with AT&T anyway because they are losing customers to Vonage. Gee, do you think it might have something to do with their lousy customer service?
Vicki
Consumers beware...if you are having problems with your line and you call in to have it checked and you don't have their "service plan, " then pay attention. Bellsouth/at&t will automatically charge you ~$90 if "they determine" that your problem is inside your home, without prior notification or further investigation. They use to come out and determine if the problem was theirs or yours and give you the option to have them fix any internal wiring for a fee/rate, but now they must be desperate for money.
they have lost us as customers. just spent over an hour on phone and still could not get anything straight. could not even talk to a supervisor. tell you that you have to write a letter.
that did it for me. I am not going to write a letter. just going to switch to another service provider.
idiots...
lost the type of loyal consumer that makes profit margins.
Bellsouth/ATT is a bunch of liears we have been waiting for DSL for over (5) years Outside of Horseshoe Beach Florida and they keep saying it is coming but nothing is showing it... I don't recommend anyone to use Bellsouth/Att...
Bellsouth/ATT is defenitely going out of business as it exsists. I would love to be a dsl customer but I am not elegible. DSL is available all arround me but just not for me. Go Figure. No one will say why just not available. Ov course They want to start providing "CABLE TV SERVICE" to the most affluant and populated areas skipping all other areas. I say tell them NO. This bunch of BOZOS is not worthy of keeping the name ATT. ATT, once the pinecal of technology, in now a joke. Internet startups have better technology and service than this once mighty shadow of its former self. I don't blame the individuals but rather the corprate attitude of to hell with the customers. Well as ATT o longer is a monoply competition is certainly eating into their base. I expect in 10 tears or less Att will be a obsolete term.
lies and deceit
I will never use AT&T again, in fact, I never want to hear their names mentioned in my house. For the past 4 months I have lived with their lies and deceit and now for my patience and loyalty, they have rewarded me with a $2354 phone bill, (my monthly average is always around $160.)
Back in January, we were using a third party dial-up service for our internet. We had 2 lines that were on the AT&T Unlimited Calling Plan. In January we were informed from our third party internet service that as of Feb. 1 we would have to dial to a long-distance number in order to get our dial-up. They went ahead and started using that long-distance number in Jan. and subsequently, we received a letter from AT&T stating that we were in "violation" of the Unlimited Calling Plan. So I called and spoke to woman named Michelle. If by the way, you ever get this Michelle in the AT&T Long Distance Department...RUN! She is a back-stabbing cold, blooded woman who knows not the meaning of Customer Service.
Anyway, I agreed that we were to be finding another source for high speed internet and that we could stop using the long-distance dial-up until the end of the month but after that we would have no choice. We called up AT&T to try to set up for DSL on our internet line and informed them that we needed it by the end of the month. They said no problem, they would have the modem sent out just in time. Guess what...February came and there was no modem. I kept calling and spent hours on the phone with them trying to get the DSL set up and every time I calle, they promised to overnight the modem so that I could get it installed. But the next day...no modem. This went on for 2 more weeks, all the while we are in "violation" of the Unlimited Calling Plan. So finally, we get the modem but we also get a letter from AT&T Stating that this is the 2nd Offense and that the line is no longer eligible for the Unlimited Calling plan. I called back to AT&T and spoked to a woman who was very understanding and said that she was changing the account back to the Unlimited and would make the corrections on the bill. A week later, I received a bill that was quite a bit higher than what it should be so I called into AT&T. I got a not so understanding and not so pleasant woman who told me that because it was a second offense, that when the other woman had changed to account, it went right back. She said that she would have to have a manager call me back.
The next day I did receive a call from another not so freindly person and she called and spoke to Michelle who told her absolutely not, she would not change my account back to the unlimited because she had talked to me and told me not to use it.
I tried calling Michelle personally to speak to her but I kept having to leave messages and she only called me once to leave me a snotty message that she did not care what kind of problems that I had, she was not going to change back the account period and that I needed to get me another long distance plan because as they had it now, there was no plan and I was racking up charges . That was the last I heard of Michell.
I tried contacting the Corporate Offices and they put me in contact with someone else who was useless and simply explained to me that my problem was that AT&T and AT&T Long Distance are two seperate entities and so if I was dealing with AT&T and they told me that it was OK they would take care of it, well they had no right to speak for AT&T long distance and that they would not honor what AT&T told me...WHAT?
Then this woman told me that she would "take care" of my bill to this point if I would call and set up another long distance plan for that line, which I did. Now stupid me, I assumed that by "taking care' of my bill, she was going to honor the unlimited calling plan up to that point since that was what I had been assuming I was under and had never received a call back stating otherwise. I called and the only plan that I could get without being locked into it for a year, and I WAS going to switch companies, was to get .05/min which for what I had now on the one line would not be that much more. Like I said, stupid me. I received my bill this week for the $2, 354 . By taking care of me, she simply went all the way back and figured it by the .05/min and not only did they screw up the line in question, they also took the other, perfectly fine line, the line that my husband works on and talks on ALL day long, and figured it by .05/min.
I called once again to AT&T and was told that the bill was right and that because they are under the same account, they took both lines off the Unlimited Plan and put them together on the .05/min plan. On top of all of this, they charged me $70 for switching plans! They so graciously told me that they would give me a credit of some $900 out of "curteousy" to me. Really? They are so sweet to do ME that favor!
So the lesson that I learned from all of this...if you are looking to get screwed, go to AT&T. They do a good job of it and then make you out to be the bad guy.
bad service
I got an AT&T Universal Card in the U.S. way back when it first came out. "No Annual Fee for Life" they said. Great! I moved to Canada in the late 90's and it was still an excellent card to use whenever I traveled back in the States. And it stayed great for me until late 2007/early 2008. Suddenly, my statements began to arrive very late--well after the payment due date. This cause me several problems which I will not go into here. I understand that tracking the balance due and making sure all payments arrive on time is my responsibility. The problem I am having is that AT&T is still not properly addressing my statements, which probably contributes to the slow delivery. I have been trying by phone and my mail to inform them of my proper address here in Canada. And it's not too difficult: Name; P.O. Box; City, Province, Postal Code and Country.
They can't do it! They keep messing it up, saying "Can" instead of "Canada". Or (finally) getting "Canada" written and then using "00001" for my postal code. (I'm sure "00001" means something to AT&T but it is meaningless to Canada Post.) My complaints thus far have been brushed aside: "We mail everything on time" (Yes, but not properly addressed) or "Hmm. The computer won't let me do that."
Come on AT&T! This is the 21st century. Canada and Canadian Postal Codes have been around for a while now. This ain't rocket science. AT&T should be embarrassed. I think they are hoping they can just tell me to buzz off and give up. Not sure I want to let them get away with that. My fellow Americans, if the U.S. wants to be competitive in a global market, this is a no-brainer. Canadians, you should feel insulted! Being able to send a properly-addressed letter in both countries, is that beyond AT&T's capacity?
fraudulent charges!
Approximately six months ago two charges for communication purchases began showing up on my wireless bill. I refused to pay for something I did not authorize or order. I sent in my regular payment with a written request to remove these charges from my wireless bill. AT&T has not responded and temporarily suspended my service for past due amount. The only past due amount on my wireless bill is the bogus charges for Bid4Prizes3 and RingtoneChnl7 both by Mortricity with a total of $9.99 each.
I have told AT&T I do not use my cell phone for downloads, texting or any other features except phone calls. My monthly service bill has always been approximately $45/month. I never exceed minutes and my past history as a customer should be able to prove that. I want to know how the wireless services can cut off someone's service for past due amounts that are bogus.
Please let me know if there is a legal way of having my service reconnected without a service fee. I have informed AT&T that I am not paying for something I did not order, authorize and I feel I am within my rights not to pay for fraudulent charges by this bogus scamming company.
Thank you.
Poor customer service
During the past week I attempted to order service with AT&T Wireless. When their credit department was unable to access my credit report I was directed to contact Equifax. I contacted Equifax and determined that my telephone numbers needed updating and this would be completed in 72 hours. When I called AT&T Wireless back, 4 days later the representative I...
Read full review of AT&T and 4 commentswaiving early out fee is a fraud!
When I moved from Victor, Colorado, where I'd had no service for the entire two years I lived there, the customer service representative named Shanara told me all I needed to do was fax her my new address and something with my new address on it, like a utility bill, and my early out fee would be waived. I sent her what I could find at the time as I didn't have a utility bill for my new address. I hadn't moved in there yet! No one ever contacted me to say they got the fax and everything was fine or that there was a problem with my proof of address. THREE MONTHS LATER I received a notice from a collection agency saying that I now owed NOT the original 175.00 early out fee, but more like 215.00! I contacted AT&T and told them about Shanara and how I had faxed her all the information. They took my phone number and said that they would call me back. Approximately 2 hours later I received a call and was told to FAX proof of my address which I did. About three hours after that, a supervisor named Michael called and told me that the information I faxed them was what they were looking for and I would NOT receive any more notices and this would STOP the collection process.
Now FIVE MONTHS after my original fax, I received a VERY nasty call from that same collection agency. Bottom line is that AT&T's so called "waiving of the early" is a lie! I intend to take my whole paper trail to the BBB first thing in the morning and file a formal complaint.
I have multiple family lines... My daughter moved and got a different service and different number... I tried to cancel the line for her and was told there was a year left on that contract and I would have to pay $225 etf... I tried to limit the services on that line to the minimum but was told that since it was a smart phone I couldn't limit services... That is a scam! Just because it is labelled a smart phone doesn't mean it is used for anything more than calling or texting... So if your cellphone can be found in that category you must have and be charged for a data plan and that my friends makes it a scam
On August 15, 2017 I terminated my phone service, since my contract was ending the
middle of this month. I refused to continue with this pathetic company because of
ongoing rude incompetent customer service, bad reception: ongoing dropped calls,
changes in billing practices they did to me without notice, and giving me a new phone
number that was NOT kept out of circulation long enough, where I'm still getting calls for
the person who had this number. I started my service in middle of 8/2017 and just
because I cancelled my service "only a few days" before the contract ended they are
charging me a substantial $60. After spending almost 2 hours on the phone with 4 ill-
mannered reps that included: Frederic Cooper, then transferred to a Jessie, and then
passed off to a supervisor Deuel Smith, and then to an arrogant Christina Bradley in the
Billing dispute dept. made for one horrific phone call. I've explained to all these reps that
I had to find alternate phone service so that I could have my phone number ported over
to the new phone company, because I was told by my new phone carrier that phone
numbers being ported over could take up to 48 hours to transfer over. I was told by AT&T
that I needed to cancel on the 18th, and I told them that if I did that I would not be able
to have ported over my number. This company feels they can do whatever they damn
well please when it comes to their inappropriate billing practices. When I started my
service with them in August of 2017 I paid for my phone usage as I used my phone, and
then when they gave me a new phone number they abrubtly billed me 1 month in
advance for phone service without giving me proper notice! I called and complained
and after speaking with a handful of reps, I finally got thru to a "manager" who
apologized to me and put the billing back to "pay as you go" basis, then they abrubtly
switched me back to paying 1 month in advance for services. When I called in about this
switch in billing, they simply said "we cannot put you back into the "pay as you go"
billing and said it was company policy...I swear to god they make up their own policies as
they see fit, on a day to day basis - totally shady business dealing going on here with
this unethical business practice! And then to add the icing to the cake, this arrogant
Christina Bradley asked me why I wanted to discontinue my service. If she just would
have looked thru my call history in the computer and seen all the problematic issues I
had with this horrific company, she could have saved herself the incompetent
embarrassement of her actions. I told her that I would not be sending in a dime for this
ridiculous cancellation fee for just cancelling my service just "a few days" before my
contract ended. I informed Ms. Bradley that if I was sent a bill for an early cancellation,
that I would pursue filing a complaint with the F.C.C., Complaints Board, and the B.B.B.
and she basically kept on making excuses for all the problems that I had encountered
ever since I started service with this pathetic phone company. I became so annoyed by
her aweless phone etiquette, I hung up on her! Today, August 25, 2017 I received in the
mail a bill from AT&T in the amount of $68.61 in which I WILL NOT be paying a dime of,
as I indicated to her!
In addition to $200 per line termination fee, i was also charged a month's service fees (Almost $471) to disconnect. At&t failed to respond to two letters asking for explanation of the fees. When i disputed and moved the lines to another carrier at&t sent my case to collection without ever responding to me as a customer. Exceptionally poor business practice.
I have been a customer of this at&t for years. Phone line, internet and Mobile. I have had problems with all three services. I dropped my phone line service due to high costs. My mobile service is contracted till Feb 2017, and have been having lossy service, which includes dropped calls, poor connection and noise. Called numerous times, they sent me another phone Oct 2017, didn't correct the problems. I called regarding same problems, talked to a manager of customer service which she stated that I have an old phone and to upgrade to a newer phone which would get me into another contract. Are you kidding? The phone is not the problem I stated and do you think I want to honor a another contract with your company when your service stinks? She replied and said there is nothing they can do then for me. The problems worsend due to my contract ending soon. My friends have the same problems with their service.
I was suppose to get a discounted rate for my DSL-high speed internet service since I have at&T mobile service. This lasted for a few months and then my bill was changed to basic for the same price.
Feb 9, 2017 when my contract ends and can't wait, to dump their junk.
In December of 2017 I thought I cancelled my contract with ATT Mobility, as we got very poor coverage in our local area. I asked to port my husband's business number to our new carrier, Alltel. Even though I asked what to do if Alltel was unable to port the number, I was never told I needed to call and cancel that line. Alltel was unable to port the number and it is evidently left open and I was charged two months of service on that account as well as the $175.00 buy out fee. In talking with their customer service people I was told it was my responsibility to learn what to do to change carriers and not their responsibility to tell us (me).
I don't think they are explaining the contract to you... When you got the service you probably got a GREAT deal on the phone with a 2 year contract... If you try to reduce the service, then they did not make the money they planned on making when you got that discount on the phone... Same thing with the ETF- They loose out on the deal so they want the profit they would have made.
All of this would have been explained when you signed up for the service.
One more thing. My last 2 billing statemnts for the mobile had and extra monthly service charge of 20.00 added to my usual contract monthly service, no explanation. I refused to pay it unless they send my a detailed explaination of this extra charge
I agree with AT&T on this one. If you go to another carrier to port your number, and they're uable to do it, it's your responsibility to cancel that line of service with the old carrier. AT&T may not have even been notified that you were porting the number. The Altell rep may have simply entered a number wrong, causing the port to come back as not elligable. Its not AT&T's fault for charging you for service that you never told them to cancel.
I completely agree with your statements!
You hve to check with these people THREE TIMES to make sure that they are doing their job.
I have nvere trusted ATT but they are the best carrier where I live.
Getting rid of them was the best thing you could have done!
massive overbilling by att
I opened my wireless bill to find that I had been charged for over $3000 dollars for wireless internet that no one in my family used. It was charged to my daughter's telephone which did not even have a functional viewing screen. This charge came to me 3 months after I had the internet service on my phone disabled. I have tried to work with the company to get the charges reversed and they refused to be of assistance at the risk of losing a long-term customer. Have always paid for serviced I bought and live up to my side of the contract. This is disappointing and encourage anyone who uses AT&T wireless service to disconnect. I also advise anyone who is considering purchasing wireless to not get it from AT&T.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have similar story to the one posted. We were long timer customers of Cingular now AT&T. Recently got billed $2000 over the past 2 months for a charge listed as Xpress Internet usuage. Customer Service flat out said that the would give no credit for the charge, eventhough it was explained that the charges were impossible since some of the times (which can only be seen on the internet bill, not the shown and the paper bill of 10 pages sent to me) were either during my working hours of 9-5 or at 2, 3, or 4 am***when I don't know about you but my a** is sleeping because I work everyday. Oh, and they are all outgoing data. I have filed with the FCC but it seems that they are inundated with complaints. So if you want you bill to go from $50 a month to $800+ a month with no explanation. I highly recommend AT&T wireless.
deficient & incompetence
It is really pitiful and unfortunate that one of the ex-best telephone companies in the usa has arrived to this point of inefficiency.
My husband and i spent more than 3 [three] hours in the telephone trying to talk to someone who may help us to transfer our telephone services to a new location. Besides that waste of our time and efforts, when getting to talk to a live person, –after repeated automatic answers-, we have been told that we had to pay for an advance deposit, even that i am a customer for more than 20 years with an excellent record of payment
When we objected that, the operator told us that this was due to a poor credit! This was an insult -- again, inefficient company with inefficient personnel who are not trained to look into the proper records.. –not only that, but i received an anonymous-undated letter confirming that equifax was the informant
As per the above mistreatment and lack of ethics as well as disrepect towards us, i am cancelling telephone line [protected] as of april 18, 2008
M.P.Martin-strader
The terrible excuse for customer service at AT&T has finally convinced me to take my phone service business elsewhere. I was a longtime customer but the service has deteriorated to a degree that I will no longer tolerate. AT&T is sending workers out to ready our city lines for their U-verse cable and the workers just hook up and don't know anything about repair. When the people left they had damaged my telephone line and left me with no phone service. I tried to deal with what AT&T laughingly refers to as customer service but the standard answer that someone will be out in five days and the remark "You aren't the only AT&T customer, " made my decision to cancel my AT&T service. These workers are rude and belligerent. I told them I certainly was not the only AT&T customer and very shortly I would not be an AT&T customer at all. Gail Terreano, President of AT&T, Michigan, and Randall Stephenson, CEO in New York, better wise up. Pretty soon they will be Chief Executive Officers in charge of two paper cups and a string, which is what I'll use before I'll stay with AT&T.
fraudulent bill charges
The bill for $115.04 is not correct because aas was stated to me that the #[protected] has been in service since 1994 and it has been charged to us. We know this is wrong because we didn't have this number or live at the address listed for this bill. We lived at 1919 24th St.N. and the prefix for that area of town was 323. In fact the number we had at this address we took to our next address at 335 15th. Pl. SW and kept that number until we moved to 1446 4th Way NW where our number was changed to this because the prefix in this area was 853 and we had to change it because Bellsouth wouldn't allow us to use the same number. The number we're being billed about was given to us in 2000 and was changed again in 2004 when we moved into our current address. We need you to check into this further because we don't intend on paying for fraudulent charges.
Here is what I did - and I got some response
The following is a copy of the complaint that I filed with the public service commission, the bbb, and also ga dept of consumer affairs. I made this complaint to the following companies on 3/18/08. As of today, march 26, I have had two calls from at&t consumer relations dept, who say that my check was processed yesterday, and I should receive in 1 week. We will see...
I urge everyone who has a complaint against at&t for their bogus and deceptive marketing to file complaints with these three companies.,.. And lets stop them from doing this to people.
At&t advertised on their website & on tv from 01/02/07 to current - you receive $125 cash back from them for switching from cable modem internet services to their fastacess dsl service.
Terms/conditions stated on their coupon-'to be eligible for the$125 cash back reward, you must switch from current cable high speed internet to fast access dsl ultra or higher between 1/2/07 and 1/31/08. Customer must be a new subscriber to fast access dls. Valid for only 1 dsl acct per local service address. Customer must return coupon w/ a cable modem service bill for processing within 90 calander days of fastaccess order date. Services must be active at the time of reward redemption processing. Cks will be mailed 4-6 wks after completion of redemption to eligible customers who retain qualifying services.'
I ordered fastaccess dsl ultra on 12/11/07. I mailed all info as required (3 times) I have yet to get my reward back & have spoken w/ the following people who have been absolutely no help at all.
1. 1/21/07-mary reward center
2. 01/25/07 mary - reward center
3. 01/25/07-stephanie 'reward center
4. 01/25/07 ' diane ' reward center
5. 01/25/07 'mrs. Matthews - at&t residential sales/service center-she issued me a 4th coupon, the reward did finally show received on line after this and that it would be processed on 3/06/08.
6. 03/07/08-kristen-reward center
7. 03/07/08-jada ' at&t residential sales/service
8. 03/07/08 ' cathy 'reward center
9. 3/17/08-mrs. Brown-at&t res sales/service
10. 03/17/08 - darrel-reward center
All the reward center reps tell me is that the reward shows disqualified - they don't know why. They tell me 2 call at&t res/sales/service.
This is ridiculous. At&t advertised a cash back reward, and I changed services, based on that promotion. I am fully qualified to receive the cash back that they offered. They have been jerking me around for over 3 months on what should have taken one. They are practicing deceptive advertising. As of today, this has still not been resolved.
The complaint has been investigated and resolved to the customer’s satisfaction.
Not a complaint...an answer to the complaints. I just went to the website att.com/rewardscenter: website worked PERFECTLY! Hint: type the address EXCATLY as written. Do not put a www. or a http:// in front of the address. The webpage simple asks 2 questions and you find the date that your rebate will be mailed. EASY...when the directions are followed !
Me too. Tricked by AT&T and their phony rebate offer.
Surprise, surprise, I was duped too by AT&T. I got dryline DSL after the website and sales person promoted at $100 switch from cable offer. I patiently waited 6 months and 2 phone calls later, they say I don't qualify. First they said it doesn't apply to the promotional rate I have. After I exhausted that avenue, they said didn't qualify because I didn't have a local phone line service. Both instances I pointed to the the terms & condition that I had printed out and no where does it say either of these fictitious stipulations. They said check the website. Obviously the terms had changed since August and they have revised it since. This is the 2nd time dealing with AT&T service and I've learned my lesson. Shame on me. Canceling today!
It is January 2011 and is still happening... I switched to AT&T because they offered a rebate for the wireless modem now they say that i should have also a landline. I told them that nowhere during the online application that was explained, of course they told me to read the terms. Now, I enrolled on a plan call High Speed Internet - DSL Elite (and that is what it's shown in my bill) which stills advertise the free modem but when I call the rewards center and ask for my rebate they told me that I did not qualify 'cause i am enroll on a plan call DSL Direct which do not have that rebate available... all this is just a SCAM...misleading advertisement and not unethical practices
I had trouble at first because it said i wasn't in the system. So i called them on the phone. Gave it about 2 days checked again, and i had no trouble finding it. Just like someone else said type it in exactly right and zapafly came up and i clicked on that link and it took me straight to it. I typed in my home telephone number and it showed me my status of my reward. You need to know it will take 4-6 weeks to get your card in the mail. I know people who have gotten theres already. It is not a scam or bogus info. They will do what they say, you have to be patient.
I wish I had reviewed these comments before purchasing the AT&T fast access DSL. I was also enticed to AT&T by the two rebate offers totalling $125. The AT&T store rep in West Palm Beach, FL helped me to complete the rebate forms, which were mailed within a week of the purchase (in July 2009). After waiting the required six to eight weeks for the rebates, I checked the status on line and learned that one rebate "expired - customer not qualified" -- and the other was "disqualified -- did not purchase all services required". I am incredulous since I followed the procedures precisely. So either the rep mislead me to make the sale, or the company is indulging in deceptive and fraudulent practices. Seems to me all these negative comments and other consequences will likely result in greater monetary losses than the promised rebate amounts denied to the customers. I have already discouraged one potential customer who was considering a switch from Comcast to AT&T...and I'm not done yet!
Does anyone have a copy of the original rebate form earlier this year which does not include the "local phone service" stipulation?
I have the same problem. The promised rebates have still not arrived after 6 months. I have spent about 25 hours of my own time trying to get help from AT&T to collect my $100 ( a closer rebate if I subscribe before leaving the store) and $50 (new AT&T DSL customer) rebates. Signed up for DSL service in December 2008 and it is now June 2009. I finally got a $150 credit to my acccount today, but I believe that they just wanted me to go away; I don't think that the $150 credit was from their rebate program. I complained to the FCC and BBB, and have prepared letters to send to ATT upper management. In my opinion, AT&T is purposely misleading customers and is engaged in deceptive and unethical business practices to make sales. Also, the "legitimate" rebates they advertise are overly complex and require special knowledge to redeem. To complicate things further, AT&T is not interested in helping you to redeem rebates; I think they would prefer that you just forget about them or give up trying to get them. Oh, yes, and there was another rebate, $79.99 for the modem. After filling out and sending in the paperwork, they somehow lost it and I had to do it twice. I'm still wating for that rebate as well, but they tell me it is coming. I even contacted the AT&T Ethics Hotline and they could care less.
I've just experienced the same issue and now see online that I'm not alone. I switched from Comcast Internet service to AT&T because it looked like a great deal $125 back as long as I mailed in the coupon with a copy of the Comcast bill. I diligently read their terms and conditions and then send in the rebate documents and never heard back from them. Finally I check on their website and learnt that the rebate was disqualified.
I called the Rebate Center and they told me to call Customer Service and have them conference in the Rebate Center, after being on hold for 15 mins, they told me I did not have a landline that is required. I insisted that I never saw that requirement anywhere. They then transferred me to the Rebate Center. They said the landline requirement was in the Terms and Conditions and that I should check their website.
This is frustrating! NO mentioned is made anywhere in their flyer or rebate information of a landline requirement.
I switched over my Internet over 3 months ago and they said that they had mail it to my address but they said there was a problem with my address and they had sent it out and that it had been processed. They tried to give me a credit but I said no because they did noy live up to there part of the contract. So as of this Friday 5-8-09 it will be disconnected they were really calling me a lier and a thief.
afni collection for paid at&t bill!
I paid an AT&T Cell phone account in full for my son in 2005. Over $500 because he closed account before his contract ran out. Received paid notice from AT&T. Reason he closed is because he could not get service in our area with this company, proven at that time our area was not in there service zone, no towers. Later AT&T became cingular we received a bill from them for 59.90 on the same account that was already paid. Called and they said it was taken care of. Did not hear from them again.
2 months ago we received a bill from cingular for same amount and just ignored it. We have now received a bill from AFNI collections informing us we can settle this for 29.95. Why should I pay again for a bill that was paid in full in 2005? Called Cingular and they said it was out of their hands since it was turned over to AFNI.
They just gave me a Bill for close to $ 7, 000 for a cell phone I reported stolen in 2004.
They AFNI CO, claim they were sending Bills for me to pay, , I received NOTHING from them until this big Bill.
I will not pay anything and if they want to take me to Court, go ahead I have proof.
They accused both my Mother and I of being Liars.
I WILL NOT PAY THOSE SCAMER'S 1 RED CENT.
i paid a old at&t bill through afni 8 monts ago, at&t says its sill showing not paid i have a cancel check to prove i did so my acc# with at&t then was my phone#[protected], please take this off as unpaid, john martin po box 1353 waynesboro tn 38485, my contact # is [protected] or [protected], yall said it would be taken off and so far has not, please correct this erro
i john k martin paid anfi a at&t bill 8 monts ago and at&t says its still not paid, my ss is [protected] phone # was [protected] my adress is john martin po box 1353 waynesboro tn 38485, and its still on my credit report, i have a cancel check to prove it, yall said it would be turned in as paid in full, its ben paid so please thke it off my report, u can contact me at [protected] or the address above, my e mail is secondchance1962@yahoo.com i ask yall to correct this soon as can, , yours truly john k martin
scam and fraud!
On Feb 16, 2008 a sales representative contracted out by AT&T was going door-to-door in my neighborhood. The representatives name was Robert Collins and his Sales Rep ID# was SCA7VN9W. He showed me a ton of paperwork and informed me that he could significantly reduce how much I pay each month for my long distance service. He showed me graphs and spreadsheets from his notebook. He had an AT&T identification badge and he had a representative from AT&T call my house while he was here to confirm my new long distance plan. The representative informed me that because I was going to get the Triple Choice Bundle Pricing the cost of the new plan ($26.99) would only be about $2.00. Upon receiving my AT&T bill on March 13, 2008 I noticed that I was charged the pro-rated version of the $26.99 plan and that subsequent months my long distance charge would be the full $26.99. There never was any savings shown. I called AT&T's billing department and the rep there stated that I was right, there was no benefit to the new plan that I had been tricked into signing up for. I gave the information about the scrupulous door-to-door sales rep to the billing department and they stated the matter would be handled internally. I have to admit I was please with the honesty of the billing department. They changed my plan back to what it was and refunded my pro-rated portion of the bill. My complaint is that AT&T sponsored this dishonest sales rep and had no problem with when he signed me up. AT&T only had an issue when I discovered that I had been swindled. This can't be how we allow big business to operate.
I live in a subburb of Orlando, FL and recently had a sales person, named "Eligio Bonilla", Sales Rep ID MITBCF150. He was a bit annoying with his constant lame attempts to make jokes and his overusing of my name but I chalked that up to him being young and probably inexperienced.
His pitch sounded good, he promised me that AT&T DSL guaranteed 6.0mps and that Dish included with tax would be $82.48, which is much lower then my current Brighthouse configuration. We signed after multiple reassurances that there would be "zero setup or install fee's or equipment fee's" and that there would absolutely NOT be a contract.. He said there were perks for doing a contract for 24 months but we didn't have to. Great.
.. so after he left I got online and started checking things out. I noticed his claim of the guaranteed 6.0mps DSl was unfounded, the website said "up to" so I called... turns out, he signed me up for 3.0 since 6.0 wasn't available (he clearly knew this as he signed me up for 3 after telling me 6) and the price was about $25 a mont more then he quoted.
The DISH service got worse, I called them next to confirm and it turns out he did sign me up for a contract and that there would be monthly fee's he insisted were not there. This guy just straight up lied to my wife and I and said anything he could to get us to sign up. As a sales person myself, I should have recognized those initial signs as what they really were, red flags of a misleading salesperson.
Even with the fee's, it's still probably cheaper then my current cable setup, however, for principal, we canceled and will never utilize AT&T again. Trying to call them to complain was nearly impossible. The AT&T days of old are most certainly gone.
rebate not received!
I'm just adding to the list of AT&T rebate complaints that are already online. Again just another case where the rebate never made it to me. I followed up and kept track of my forms and still nothing, no recourse, and nowhere else to go. Submitted in September. Customer Service recording says it was processed in October and I'll receive it in 3 weeks. ...
Read full review of AT&T and 20 commentsnever received rebate!
I ordered AT&T's high speed internet as part of a package on 8/31/07. As soon as I received my equipment I connected it and returned my rebate card with the sticker attached exactly as instructed. This was approximately September 7th. I began checking the status of the rebate in November because I had not received it. I was told at that time that it would be processed in December and to check back then. I called back in December and was told a check would be mailed on December 27th. After three weeks when I did not receive a check I called back in January. At that time I was told that because my service was ordered on the cusp of a change over it was "misplaced." Furthermore the representative told me that instead of a check of $79.00 check I would receive a $50 Visa gift card. I told them that was unacceptable and that I was promised a rebate for the equipment and that's what I wanted. He said he would resubmit the request for a check rebate and to check back in a week. I called back toward the end of January and spoke to another rep who told me the rebate would be processed the first part of February. It is 3/8/08 and I have still not received a check and when checking the website I received a message that they could find no record of my request. After holding for thirty minutes I spoke with a representative to who told me a check was mailed yesterday. I feel like I have been fed the line "the check's in the mail." If I do not receive the check I will call them back, but even if I do receive a check the way AT&T handle this matter was unacceptable. They lure people in by offering them rebates and deals that they fail to deliver. Then it is up to the consumer to try to straighten out a mess that they created -- presumably in hope that the customer will get tired and give up. This is not the only issue I had with AT&T regarding the service I ordered. They also misinformed me regarding service from the Dish Network that also took six months, repeated phone calls -- transferring from one rep to another and extreme frustration to straighten out. AT&T needs some lessons on customer satisfaction.
I too am getting shafted by AT&T over the high speed internet rebate. I ordered my service in August 2007. It was activated on Sept. 4, 2007. I immediately sent back the required Rebate Activation Sticker as directed. When I tried to follow up online, I got the message that my rebate request had not entered the system so I called and was told it would take 6 to 8 weeks. The first week of November 2007 I called and was told that they had no record of my request so I gave the rep all the information and she said it would be processed in 6 to 8 weeks. No check arrived, so I called on January 2, 2008, and was told by "Laurie" (ID #22032) that my claim had been denied, but that she would escalate my claim and it would take 6 to 8 weeks. I waited for a check, which never came, and called again today, March 11, 2008, only to be told by "Pauline" (ext. # 20859) that my claim had been denied on January 6 because I had never paid for a modem. I read to her from my bill the line item HSI Modem Package Charge Service date 9-4-07 for $49.99 which I most certainly paid. Pauline said she was submitting my claim for reprocessing and it would take 4 to 6 weeks. I am not going to wait 6 to 8 weeks again. I am going to wait one week and call back to see whether it has been denied again and if it is not resolved immediately, call back every single day until I get my rebate. I want to know how many people are getting shafted in this way. Just think - if AT&T does this to, say, 10,000 people across the country, that gives them $500,000 that they get to "borrow" from their customers for months and months absolutely interest free. What a racket! There ought to be a law. If I were more legally savvy, I would file a class action suit!
I too ordered high speed interenet service from att. I oplaced my order at an att store here in town on October 7th, 2007. I was told to submit the rebate for that would come with my modem for my $50.00 rebate check. No form came with the modem. I went back to the att store and spoke with the sales associate who helped me. She gave me a new form to mail in along with coipes of all the documebtation I would need. I mailed it in on October 25th. I checked on line for my rebate status on November 11th, and it was not there. When I called the rebate centere they said that I had not ent one in. I said yes I did and sent them by fax copies of everything I had sent in. They said it would be researched and I would recieve a call back. I never recieved a call back but on January 17th I looked on line just for fun to see if my rebate status had been updated and it showed that I must claim my rebate reward by January 21st. I claimed it right then and there. So I thought that finally Im gettin my check. I checked back 2 days later and the rebate center site said my reward would be fullfilled by Febuary 7th. I called and asked what that meant and they said the day the check is scheduled to go out. It is now March 8th and I went to the mailbox and still no check. This is just getting redicuolous. When am I going to get my money becasue sure as heck if I owed att $50.00 they wouldnt wait around 4 months to collect from me!
billing issues!
I own a company that uses AT&T business line services, from the conception of the company until now I have made every payment on time and usually a few weeks before it is physically due. I have not received a bill from AT&T since the beginning of January when I paid them yet another $150+ (rip off) funny my plan is supposed to be 59.99 and yet I'm paying 3 times that every month. Back to the point, They never issued me a bill for February and I've been patiently waiting for 3 weeks now, Today I get my bill that says I am about to be disconnected and I will incur cancellation fees and so forth.
THESE IDIOTS NEVER SENT ME A DAMN BILL! How is a business supposed to pay it's bills on time if they can not send the bill before it is due!
The rep swears that all the billing is sent out 3 days after it is printed, so I asked her to show me proof that it was sent and the [censored] told me I would need to contact my postal service to find out that info...
How is the postal service going to know when AT&T sent out a bill? So I asked again, when was this bill sent out, she could not give me an answer/.
SWITCHING TO VONAGE!
I have the ultimate night mare experience with at& t and am about to explode but a friend who is a former worker told me to complain to my state publice utlities board they hate it, it causes them not to be able to get rate hikes so i down loaded the forms,
I have argued with them since nov 15 when i tried to move my office and they screwed me out of 6 days phone service, for a business THAT WAS CRIPPLING TO ME. I guess they cancelled my dsl contract instead of delaying it til i did move on 1-5-09. they keep biling me 790$ for cancelling service that i never cancelled I have it now. i have wrote letters, one was 9 pages long, i have called and got tons of notes, was assured every time by business office just pay this "amt" and the credit takes time to go thru. Then i get collection notices so again I call business office, i call acct receivebales they tell me its fixed and then here comes another call and they always insist there are no notes on my acct! HOW CAN THAT BE ? I WROTE LETTERS, I HAVE SENT EMAIL FROM THE WEB SITE CONTACT US, I HAVE 2 INCH THICK FILE OF NOTES.
so last friday they CUT MY PHONES OFF IN MIDDLE OF DAY. so again i am on the phone with 9 people, each one wants to hear the story only to tell me they cant help, they transfer me. I had told the lady in collections the other day HELLO I AM THE CUSTOMER IT IS THERE JOB TO FIX THEIR INTERNAL ISSUES ON THIS NOT MINE I AM SICK OF CALLING, WRITING ETC.. so she cut my phone off and after hours of arguing with them i had no choice but to pay the $ 790 THAT I DONT OWE. then they assured me they will work on a credit,
YEAH RIGHT, .
SO TAKE YHOUR COMPLAINTS DIRECT TO PUBLIC UTILITY COMMISSION THAT HITS THEM WHERE IT HURTS
I really have been bragging about the u-verse system. Now if I could only have it fixed!
Day 1, Tech #1 comes out at 9:15 am. He calls tech # 2 1.5 hours later #2 shows up. They then call tech # 3, 2 hours later he shows up. 2 hours later he tells be he'll be back tommorrow. I said I can not miss another day of work. He tells me "we will work around your schedule". the next day I get a message that they have fixed the external problems and "I am 100% all set". I call te reschedule and they give me a date of 1.5 weeks later. Saturday the tech shows up at 11:50 am and departs at 8:45 pm. 9 HOURS!
While he is in my condo he calls a superviser to schedule an appointment to be at my location on Wednesday. HE NEVER SHOWS! I miss another day of work. I call and they send someone out Saturday to figure out why I am not getting proper signal. He spends that day for 45 minutes and tells me I keep loosing the signal.REALLY! I DO? I SHOULD OF BEEN A TECH! I call again . A superviser named Tom in the Addison Illinois Area tells me he will send someone out Saturday. Again I am wasting my valuable time. HE NVER SHOWS! I call Tom back on Monday and he says " nobody showed Really, I'll find out what happened and call you right back...never to be heard from again. 3 days later I call explain my long story and when I was done the "customer service rep" said "What would you like me to do."?Yes I blew up. I then talked to Kimberly a supervisor that was very nice and professional and called me back 3 times to make an appoint for Wednesday at 6 pm. The tech called me at 7pm to say he would be finishing up a job and would be at my location in a few minutes. 2 minutes later Kimberly called to confirm this. I then got a call at 8:30 that they would not be able to make it.LOOK AT THE MANPOWER THEY HAVE WASTED. LOOK AT MY PERSONAL TIME I HAVE WASTED. IF THEY COULDN'T HOOK ME UP THEY SHOULD OF SAID THAT AND KNOWN THAT BEFORE THEY EVER ENTERED MY HOME. THEY ARE DUE HERE TODAY BETWEEN 12 & 2PM. IT IS NOW12:30 AND I HAVE NOT HEARD A THING. WILL THEY SHOW? IF THEY SHOW WILL THEY FIX IT? DO I SAY PULL YOUR CRAP OUT OF HERE. OR DO I TELL THEM TO GET IT MONDAY BETWEEN 4& 9 AND I WON'T BE HOME.
terrible company!
For several months we have gotten the enhanced services on our phone bill. We have questioned it, and asked that it be removed from our bill. but it has fallen on deaf ears. we never signed up this. my father spent 27 minutes on the phone last month with [protected]@t to no avail. Also they are charging us for internet which we do not have with them. We have aol. Every month I go through the same thing with them. They say they will take it off, but never do. That is a total $32.94 extra each month for nothing. And now because of the so- enhanced services, I can not get any of my messages off my phone. [protected]@t has somehow tied them up. We have tried to resolve this matter ourselves, but to no avail.
The complaint has been investigated and resolved to the customer’s satisfaction.
Sir, try contacting us during or normal business hours of M-F 8am-10pm EST at [protected].
We will glad to assist you. Instead of overdoing yourself and airing out lies here, try giving us a call first.
Catch my drift, Sir?
Thank you for choosing AT&T as your service provider. We want you to know you made the right choose and we will assist you on any open issues you have and try to resolve them in a timely manner.
service sucks!
Well i was supposed to have what you call dry loop dsl service, which is just dsl no voice, about 4 weeks ago. Their coustomer service is so slow and nobody acts like they really want to help you.
the techs kept saying that they went to my hose and nobody was there when i had people sitting there, and the customer service reps act like you are lying and their tech's are angles.
basically after a month of waiting for my service to be turned on, i ended up with an outstanding phone bill, no internet service, a very bad headach, a pissy attitude, pure hatred for at&t, and no internet service...
so i ask you...is it worth it?
for you to reach an agent..after dialing the dsl account number or the phone number...just say agent and it will direct you over to tech support
Any UPDATE on above 26 February 2008 complaint?
Did anyone ever apologize or remedy the problem(s)?
I welcome exchanging notes with others on AT&T.
===============================
WORLD'S WORST SERVICE
Nearly impossible to reach a non-automated human without wasting hours. No practical way to present highly focused very specific E-Mails to anyone at AT&T. The AT&T left hand does not know what the right hand is doing. HORRIBLE frustrating procrustean voice menus (with numbers such as [protected]). Worst of all: "Your call is very important to us" surrealism.
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About AT&T
One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.
In addition to its internet and wireless services, AT&T also offers a range of entertainment options. This includes its DirecTV satellite television service, which provides access to hundreds of channels and on-demand content. AT&T also offers streaming services through its AT&T TV and HBO Max platforms, which allow customers to access a wide range of movies, TV shows, and other content.
Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.
Overview of AT&T complaint handling
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have successfully reached AT&T by calling +1 (410) 739-2095 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (410) 739-2095 phone numberDirector Of Sales+1 (469) 216-8520+1 (469) 216-8520Click up if you have successfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (469) 216-8520 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number
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AT&T emailsattcustomercare@att.com100%Confidence score: 100%Support
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AT&T address575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States
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AT&T's DSL service is much slower than suggested 768k. You can not get any decent web site service or help. I have waited on the phone on hold for over an hour to talk to someone about my bill.
STAY AWAY!