Menu
For Business Write a review File a complaint
AT&T Customer Service Phone, Email, Contacts

AT&T
Reviews and Complaints

www.att.com

Learn how the rating is calculated

2.2 15 Reviews 2160 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

AT&T Complaints 2160

ComplaintsBoard
A
10:42 am EDT

AT&T poor service at the bottom line

After an idotic service and slow voice mail messages "Thank you for choosing ATT.. lister carefully as our menu options are changed... your call is monitored for quality.. ###" what an idiots who came up with this type of messages.

it takes 5 minutes to get thorugh the menu.. then the poor service comes. After the damn poor service, you need to participate in their call satisfaction service. What a company still exisit in this 21st century. Will go out of business soon. Don't annoy people. If you can't serve better get out of the business. Pave way to others.

Read full review of AT&T
Hide full review
ComplaintsBoard
7:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AT&T worst service ever

I got many connection problem with AT&t DSL for the past 3 years, the internet connection sometimes suddenly off or just way to slow. After many times called their technical support, finally I gave up and decided to switch to another company. Their customer service very horrible and only following the script.

April 28 '08, called the AT&T billing department to disconnect my home phone line and internet line at June 1st.

May 7 '08, my internet connection off again, called tech support and being bounced back and forth for 3 hours, they found out AT&T discontinue my internet service and I have to call back the next day (and they hung up on me!).

May 8 '08 after being bounced back and forth again between their department for 2 hours, I finally got a rude male customer service promised me they will send a "ticket" to have my internet connection back. I need to wait 4 days.

May 23 '08 I still have no internet connection, and after 1 hour explaining and trying to be patient, the customer service told me no one put any ticket to get my internet back (doesn't even matter I have email and confirmation letter!). She can post a new ticket, but it will be active after May 29 '08, which I will move out at June 1st.

AT&T have the worse service for the past 3 years, my job and daily life simply depending to the internet and they can't even satisfy us from this point.

Their customer service can't provide smart answer if you ask the out of the script question, you will get bounce here and there and still get nothing!

If I have a good lawyer, I will just sue this company to ruin my business trip, wasted my time to run to other place just for internet, wasted my voice and phone bill! AT&T also sent me a new bill for internet service which I don't get!

Read full review of AT&T and 11 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
11 comments
Add a comment
S
S
sisyphus650
Daly City, US
Send a message
Oct 17, 2011 11:37 pm EDT

I was an original AT&T customer (I've actually been with them for decades) back in May of 2011 when I had their landline and DSL service. I decided to discontinue the landline service because I already had a cellphone and I got tired of telemarketers and crank callers calling my phone (plus I wanted to save money). They said they would discontinue my landline and send me a new modem/router for just the DSL service. I already had a working modem/router that worked with the previous AT&T service for years...But whatever, a new shiny device for $99. They never sent the new modem after 2 weeks and told me they couldn't connect my DSL service back on...what!? It was working before! I subsequently cancelled my AT&T service and went internetless in my home up to today. Months later, they sent me a letter stating they would provide Uverse service with just the internet, so I signed up and even had them check my credit to come back to them as an AT&T customer. After a couple of days, they sent me an email stating they couldn't re-accept me because it hasn't been 5 months since I cancelled my service and that it was their policy if I was to take advantage of their special deal of $19 per month. So, I'm pissed again that they had wasted my time being placed on hold for hours on my cellphone in some parking spot in the city waiting for these ###s to give me my service back. Finally, a month goes by, they sent me another letter stating they wanted me back. I signed up, let them do a credit check on me, and lo and behold, a new shiny modem/tower! But wait, they said they would have my service activated on 10/14/2011 from anywhere from 8am to 8pm. Surprise! surprise! nada! no service. So, the following day, I spent hours with a technician who made me do all kinds of troubleshooting crap on my laptop and the modem and I still didn't have DSL. So, the AT&T technician I was talking with says he'll send a dude over 10/17/2011 and on that day, this guy DOES NOTHING but whines that the complex I live in is hard for them to come into blah blah and do installs. This guy then makes promises to me that never materializes. AT&T sucks! Now, I have to return my modem back. Can't wait for the Droid Nexus to arrive, I'm going to use it's mobile hotspot to connect to the internet 4G route. I want to sue these clowns for false advertisement and for the aggravation of trying to return as an AT&T customer.

F
F
farni
US
Send a message
Jul 18, 2011 6:25 pm EDT

AT&T indeed has the worst customer service ever! I had so much problems with their service and they never respond to any of my concerns after wasting hours on the phone with them! My DSL connection droped suddenly and for 3 weeks they didn't fix it even though I was promised it gets fixed in 2 days . Last time I called they said the same things after 2 hours being on the phone. I decided to pay more and save my life from heart attack ! BT FAR THE WORST SERVICE!

G
G
gatorfan1979
Gainesville, US
Send a message
Sep 23, 2010 8:49 am EDT

Worst company service ever! Horrible automated menus that go on and on, sales reps that hang up on you, retention department that makes weak excuses. Tried all week to get my service connected after I moved and have now given up. I canceled AT&T service today, and I am switching to cable internet today. Same price and faster speed. Avoid AT&T DSL. I hope they go out of business with the kind of service they provided to me. I had been a customer for over 4 years but no longer. I hope someone reads these AT&T DSL reviews.

A
A
Alex JG
Hollywood, US
Send a message
Dec 10, 2009 4:32 pm EST

ok, i think we have all complained at some point about this service and others from att, "the monster", and still see that no body intelligent enough to see what is happening, yes, the are providing the service, but doing very little to solve the problems, instead, they just having you going around and around, a keep you on the bill, as they did when you asked there sales department if they had the service available in your area, and they said yesssss, just to make the sales, well? is it anybody out there to take this case to a higher level? a law sue? against a GIANT? cause there are many of us still paying for a service not been provided to us, please..., enough is enough.

Alex JG

G
G
GERHARDT STEINKE
Send a message
Nov 30, 2008 9:17 am EST

EXCELLENT COMPLAINT ! - SIMILAR TO MY EXPERIENCES.

WORLD'S WORST SERVICE - SUCCINCT SUMMARY

Nearly impossible to reach a non-automated human without wasting hours. No practical way to present highly focused very specific E-Mails to anyone at AT&T. The AT&T left hand does not know what the right hand is doing. HORRIBLE frustrating procrustean voice menus (with numbers such as [protected]). Worst of all: "Your call is very important to us" surrealism.

GERY

Global Justice Search www.gjs.net

Madison WI + Freiburg, Germany

J
J
Jeremy
Send a message
Nov 22, 2008 4:57 pm EST

This is the sad truth. I worked for Verizon in NY before i moved out to Chicago. Trying to help people out here fix there DSL i have found one fix that has worked. The same fix i used in NY. change over to Cable high speed. Think about this. DSL is "high speed internet" thats supposed to work all the time over your phone line? The same phone line that has not been updated in some places in 50 years? DSL companies don't care, they don't put in repeaters in when they should be, they don't ever test the service before saying it's available in a given area. they just install a few dslam's in the office and say it works for everyone. Everything about it from the equipment it runs over to the people that are supposed to help you when it does not work all sucks. Remember it's not the customer support people they do sometimes want to help just they have no means of helping and it burns them real quick. Tech's know it's garbage i am a telecommunication/ Information Technology specialist working for a fortune 500 company with 10 years experience in the field. DSL is a waste of time. If your not getting a T-1 or better don't bother calling the phone company for internet.

J
J
Jessica
Send a message
Sep 22, 2008 12:25 pm EDT

AT&T makes my blood boil. I've been hung up on several times. I hate them. The reduce me to toddler-hood. I have never had a pleasant or neutral experience. I HATE THEM. I hate them with an irrational passion that I can not even articulate.

S
S
suzanne
Send a message
Aug 30, 2008 6:41 pm EDT

My DSL drops constantly. I rely on my computer for many things and it is beyond frustrating when your signal is out when you need it most. It can be out for several minutes, hours, or even days. Then when you call AT&T they wnat you to restart your computrr, press the reset button, type this in, type that in. It is ###! AT&T sucks! If you can avoid AT&T for service then avoid them. TERRIBLE. Worst service for DSL and idiots in their customer service dept. I'm calling another company ASAP.
By the way when I asked them if I could pay only a portion of my bill each month because the DSL works for only a portion of the month they laughed. ### AT&T YOU SUCK AND ARE A BIG RIPOFF!

B
B
Burned
Miami, US
Send a message
Aug 13, 2008 1:00 pm EDT

Someone needs to sue AT&T for false advertisement! They promise 6megs + with the elite dsl package, but I've only been getting 4 megs. I've made over 8 phone calls in 3 weeks, each 2 hours or longer, and I still have a slow connection. ### AT&T!

J
J
Joe
Send a message
Jun 19, 2008 11:30 am EDT

The worst customer service I can imagine.

My DSL drops almost daily. When I call and have to repeat myself over and over through the unbeleivably terrible automated routing I end up speaking to someone with such a strong accent that I'm now disgusted. After reading from a scripts they tell me to reset my modem and everything will be fine. They can't tell me why they're dropping my line. Incompetent!

I can't imagine worse service. I can't leave because it's the only dsl in my area. Disgusting.

ComplaintsBoard
J
7:23 am EDT

AT&T unethical sales tactics

This is he letter I am trying to send to att/bellsouth:

To whom it may concern,

My name is John Anthony and I feel that I have been the victom of unethical sales techniques. I called Att and spoke to Mrs. Green sometime in April before the 14th. She was very nice and explained to me my options. I told her I was interested in switching to att from Brighthouse Networks and that I had unlimited local and long distance for $39.99 per month. If she was able to give me some thing similar thaen I would make the switch. At this time the att website was different than it is now. Please research the cash back discounts that your website offered. She offered me a plan that has unlimited local and long distance for $51.22 with $150 cash back. The web site said the same thing...fyi I turned down this offer as it is still too expensive compared to your competition. She then offered me a plan that has unlimited local and long distance for a total of $45.19 including all taxes and fees with only $100 cash back. I agreed to this as this was close to what I was paying with Brighthouse. I wrote down the cost, her name, and then confirmed all the info again to ensure that it was correct. She gave me a couple different phone numbers and told me to check the rewards att.rewards site in about 2-4 weeks. I have been doing this for a while now and I don't see any rewards.

Today I received a bll for $63.98 with .05 a minutes for long distance. Immediately I called [protected] and talked to Mrs. Higgins and then her supervisor Ms.Thibodeaux. Unfortunately they were not able to help me at all as they said that I have to pick from one the the current plans. the problem is that the current web sit you own has been updated with the newest offers (different from last months offers). That and the info that Mrs. Green gave me to sell me the service was apparently wrong information.

I have never received this kind of poor customer service with a company in my life. I feel manipulated and tricked into using your company with incorrect sales techniques. I urge you to check your phone records for the recorded call between Mr.s Green and myself. As well as check with IT support about the web page deals last month. This way you can see that I am not wrong in any way. Just expect what I was promised. I hope to hear from some in upper management that cares about this customer enough to honor what was promised.

Thank you for your time,

John J. Anthony III

Towne Park

Read full review of AT&T and 2 comments
Hide full review
2 comments
Add a comment
C
C
cas
Send a message
Aug 18, 2008 1:55 pm EDT

AT&T has scammed me with their completely unethical practices. I chose the two pack plan with unlimited local and long distance calling for $50 a month, but I was actually paying around $70 because of all the hidden fees. I added dial up internet service so my final bill was around 85$ give or take a couple dollars. For the past 3-4 months my bills have gotten more and more expensive, of course i have to call them every month just to get them to correct my bill! What kind of service is that? I am a consumer and they are trying to rip me off, but I am still a "valued customer", What they do is borderline illegal, definitely unethical, and completely low. They take advantage of their valued customers, and I will not stand for it! I am not rich, I am not a president of some huge company, I am a working class woman and I will not be taken advantage of by unscrupulous monoplizing corporations! They also signed me up for the newest DSL service, which I never asked for! They sent me a modem in the mail, without my consent. And now I am paying 75$ for a modem that has been returned to the company! I am definitely switching service providers. If I had the money, then I would sue, but they know that I am no threat to them because I stand alone, mostly. What can we do to preserve our rights of free market? Where we have a choice of who to take our business with.

A
A
Alan
Send a message
Jun 17, 2008 5:01 am EDT

They did the same to me in a slightly different way promising me free long distance by me switching to DSL and getting rid of cable and giving me 65.00 dollars to switch they came to my house to sell me on this bunk. They switched me but airight but I never recieved the long distance change, once I made the change they said it was to late I needed to complain within 30 Days, NICE WAY to do business. In my opinion every time I deal with ATT theres always a catch or scam attached.

ComplaintsBoard
T
2:31 pm EDT

AT&T hiring non certified people

Hi,

I worked for a year, I was told that nobody had certified and they did not hired even MCSE or Network plus certified people are hired and they messed. Isn't this false practice.

Some of them even do not about self repelicating virus. They used remove in normal which used to get more damaged computer and I had to do pc system restore every this. Is n't this false practice. I think so that, this should stop.

Thank you,

Well wisher.

Read full review of AT&T
Hide full review
ComplaintsBoard
D
4:20 pm EDT

AT&T no rebate coupon recieved

It has been 2 months since I have started my "new" AT&T DSL high speed internet. As a first time DSL customer, I was told I would get DSL for $10.00 a month instead of the $20.00 regular price. Along with this, I would also get a rebate coupon for the price of the Gateway hardware which was $89.00. Which I was told at the time that it would only be a short time before I would get the coupon at the AT&T rewards website. What a joke!
I still have not had any luck at the website, and have been billed for the full
$89.00 plus $20.00 instead of the agreed $10.00 for the service. When I call, they just tell me to try again because it still may be too soon.
I was not too soon to bill me at full price. but for me to try to recieve my rebates and get the service at the promised price, they do not try to straighten things out but just choose to ignore it. If I ever get this straightened out I will find a new carrier with better customer service, thus far AT&T has provided no customer service at all.

Read full review of AT&T and 1 comment
Hide full review
1 comment
Add a comment
S
S
scristaldi
Send a message
Nov 11, 2008 10:58 am EST

AT&T's DSL service is much slower than suggested 768k. You can not get any decent web site service or help. I have waited on the phone on hold for over an hour to talk to someone about my bill.

STAY AWAY!

ComplaintsBoard
K
8:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AT&T customer service

I have 4 phones with AT&T. My phone frequently has dropped calls, poor connections, or no service available. To complain and get support is so time consuming and nothing is resolved. I have overcharges on my bill and again to get it adjusted is so time consuming. There may be a partial or no adjustment for the overcharge. I yrt to uprade my phone and they mess up the order and it gets cancelled. Now I try again to upgrade and they say I already upgrade. Every time I try to get some resolution with customer service it is a long wait, - I get transferred one or more times - wait again - with little or no resolution. Why do I not switch? The three other phone users think the phone is OK and other services may not be any better. If I had the time I would sue them for breach of contract.

Read full review of AT&T and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
T
T
TAG your IT
US
Send a message
Nov 25, 2009 12:59 am EST

On November 24, 2009, I called AT&T to cancel my wireless service, because after a year, I have had it with their poor cellular coverage. AT&T "customer service" transfered me to their Technical Support Department. They checked the coverage map and confirmed that 3G coverage is poor in the area where I live. Their advise: get rid of the iPhone and get a 2G phone; it will be cheaper too. I explained that I just wanted to close the account. They said that because the problem was due to poor cellular coverage, they would waive the Early Termination Fee (ETF); however, because I had an iPhone, I would have to physically take the phone to a Corporate AT&T store. I drove the 11 miles to my nearest AT&T store.

At the store, they claimed that they do not deal with closing accounts or giving refunds, this was something that could only be handled by the Customer Service Department via phone. They were kind enough to dial the phone for me. At the store, I was on their phone for over 1 hour and 40 minutes on a single phone call in which I dealt with two managers and two Technical Support people. During the phone call, I was told that stores do not give refunds, then I was told that for some strange reason, stores are not aware that they are the only ones authorized to waive ETFs. I had the manager who told me this on the phone speak with the store manager. The store manager told me that what the manager on the phone made no sense to him. The manager on the phone then put me on hold for an additional 20 minutes only to come back and tell me that he was wrong, there was no way AT&T could waive the ETFs.

In review, AT&T told me to go to an AT&T store in order to have their waive their ETFs. I drove all the way to Emeryville AT&T store only to waste over 1 hour and 40 minutes on their phone for them to change their response several times and come out empty handed.

M
M
Mike McCombs
US
Send a message
Apr 13, 2009 2:03 am EDT

Kevin, go with sprint. Have used them for years. What few problems I have had were resolved, some times not quikly enough to suit me, but they WERE resolved to my satisfaction. Illegitimi nil carborundum.

ComplaintsBoard
K
5:33 pm EDT

AT&T being billed for this???

I dont know and understand why i am being charged for this with the number [protected]. I am being charged for $13. 49 and for what i dont know. It also should have been canceled since the month of march. Also shouldnt be charged for this for that amount. So please cancel it. Like i said it should be canceled back in may. Please explain to me why i am still being charged for this? I am very angry for that. And for the people whom i spoke with to cancel it, not charge it. Thank you very much. I will be expecting this to be canceled and off my statement. Also would like a copy sent to me stating its been canceled! Thank you for your time. . !

Read full review of AT&T
Hide full review
ComplaintsBoard
V
9:51 am EDT

AT&T phone services bellsouth

Due to horrible customer service, we switched from Bellsouth telephone to Vonage. Bellsouth refused to release the phone number for two months (I had to call three times to get it released to Vonage). They finally released the number to Vonage but continued to bill me for the two months that I should have been switched off by them (I was already using Vonage with a virtual number rather than my normal phone number I'd had for 20 yrs). I finally paid the invoice (final billing) for $115.39 even though I disagreed that I should pay it. About two months later I rec'vd a check from AT&T for "overpayment of final billing". I thought 'great, they finally did the right thing and decided I didn't owe it'. WRONG! They then turned the account over to a collection agency, Focus Receivables. At first I ignored the calls because I knew it was incorrect. Finally I started calling the collection agency back. Again, it took several times to get through to anyone. They argued with me about the billing and told me I owed it. I again sent a check to AT&T for another $115.39. I AGAIN receive a check back for 'overpayment of final billing". So now, I call AT&T and ask them WHY I KEEP GETTING PHONE CALLS FROM FOCUS RECEIVABLES BUT GET A REFUND CHECK BACK TWICE. AT&T then proceeds to tell me that the three digit number after my phone number was the incorrect no. and was credited to an account that was not active so they sent me the check back. They didn't bother checking the phone number which, AGAIN, had been my phone number for the last 20 yrs. They didn't bother checking the name on the account. They simply sent the check back. What would YOU think? You are paid up and it's all a misunderstanding, right? No. Not with AT&T. Now after I find out why they keep doing what they do, and they tell me it's my fault because the three digits AFTER MY PHONE NUMBER OF THE LAST 20 YRS was incorrect that I was turned over to the collection agency. I told them that I disputed the collection handover and they will do nothing to clear this up. I complained profusedly but they will not rectify the problem on their end. Of course, Focus Receivables only sees this as a collection and will not clear it up with my credit.
I have a complaint on AT&T's customer service, their lack of due diligence in looking at the phone number and crediting my phone number account, and for not taking this out of collections even though I tried paying my bill in the first place (TWICE). I also have a complaint because they refused to turn the phone number over to Vonage for two months and charged me for it because of THEIR REFUSAL to turn over the number. This is a problem with AT&T anyway because they are losing customers to Vonage. Gee, do you think it might have something to do with their lousy customer service?

Vicki

Read full review of AT&T and 4 comments
Hide full review
4 comments
Add a comment
G
G
Gainesville, FL
US
Send a message
Sep 04, 2009 1:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Consumers beware...if you are having problems with your line and you call in to have it checked and you don't have their "service plan, " then pay attention. Bellsouth/at&t will automatically charge you ~$90 if "they determine" that your problem is inside your home, without prior notification or further investigation. They use to come out and determine if the problem was theirs or yours and give you the option to have them fix any internal wiring for a fee/rate, but now they must be desperate for money.

D
D
dlbott
DeRidder, US
Send a message
May 12, 2009 5:43 pm EDT

they have lost us as customers. just spent over an hour on phone and still could not get anything straight. could not even talk to a supervisor. tell you that you have to write a letter.

that did it for me. I am not going to write a letter. just going to switch to another service provider.

idiots...

lost the type of loyal consumer that makes profit margins.

W
W
Wonda
Horsshoe Beach, US
Send a message
Apr 04, 2009 7:12 pm EDT

Bellsouth/ATT is a bunch of liears we have been waiting for DSL for over (5) years Outside of Horseshoe Beach Florida and they keep saying it is coming but nothing is showing it... I don't recommend anyone to use Bellsouth/Att...

I
I
ibpod
Hayes, US
Send a message
Jan 21, 2009 12:43 pm EST

Bellsouth/ATT is defenitely going out of business as it exsists. I would love to be a dsl customer but I am not elegible. DSL is available all arround me but just not for me. Go Figure. No one will say why just not available. Ov course They want to start providing "CABLE TV SERVICE" to the most affluant and populated areas skipping all other areas. I say tell them NO. This bunch of BOZOS is not worthy of keeping the name ATT. ATT, once the pinecal of technology, in now a joke. Internet startups have better technology and service than this once mighty shadow of its former self. I don't blame the individuals but rather the corprate attitude of to hell with the customers. Well as ATT o longer is a monoply competition is certainly eating into their base. I expect in 10 tears or less Att will be a obsolete term.

ComplaintsBoard
D
4:43 pm EDT

AT&T lies and deceit

I will never use AT&T again, in fact, I never want to hear their names mentioned in my house. For the past 4 months I have lived with their lies and deceit and now for my patience and loyalty, they have rewarded me with a $2354 phone bill, (my monthly average is always around $160.)
Back in January, we were using a third party dial-up service for our internet. We had 2 lines that were on the AT&T Unlimited Calling Plan. In January we were informed from our third party internet service that as of Feb. 1 we would have to dial to a long-distance number in order to get our dial-up. They went ahead and started using that long-distance number in Jan. and subsequently, we received a letter from AT&T stating that we were in "violation" of the Unlimited Calling Plan. So I called and spoke to woman named Michelle. If by the way, you ever get this Michelle in the AT&T Long Distance Department...RUN! She is a back-stabbing cold, blooded woman who knows not the meaning of Customer Service.
Anyway, I agreed that we were to be finding another source for high speed internet and that we could stop using the long-distance dial-up until the end of the month but after that we would have no choice. We called up AT&T to try to set up for DSL on our internet line and informed them that we needed it by the end of the month. They said no problem, they would have the modem sent out just in time. Guess what...February came and there was no modem. I kept calling and spent hours on the phone with them trying to get the DSL set up and every time I calle, they promised to overnight the modem so that I could get it installed. But the next day...no modem. This went on for 2 more weeks, all the while we are in "violation" of the Unlimited Calling Plan. So finally, we get the modem but we also get a letter from AT&T Stating that this is the 2nd Offense and that the line is no longer eligible for the Unlimited Calling plan. I called back to AT&T and spoked to a woman who was very understanding and said that she was changing the account back to the Unlimited and would make the corrections on the bill. A week later, I received a bill that was quite a bit higher than what it should be so I called into AT&T. I got a not so understanding and not so pleasant woman who told me that because it was a second offense, that when the other woman had changed to account, it went right back. She said that she would have to have a manager call me back.
The next day I did receive a call from another not so freindly person and she called and spoke to Michelle who told her absolutely not, she would not change my account back to the unlimited because she had talked to me and told me not to use it.
I tried calling Michelle personally to speak to her but I kept having to leave messages and she only called me once to leave me a snotty message that she did not care what kind of problems that I had, she was not going to change back the account period and that I needed to get me another long distance plan because as they had it now, there was no plan and I was racking up charges . That was the last I heard of Michell.
I tried contacting the Corporate Offices and they put me in contact with someone else who was useless and simply explained to me that my problem was that AT&T and AT&T Long Distance are two seperate entities and so if I was dealing with AT&T and they told me that it was OK they would take care of it, well they had no right to speak for AT&T long distance and that they would not honor what AT&T told me...WHAT?
Then this woman told me that she would "take care" of my bill to this point if I would call and set up another long distance plan for that line, which I did. Now stupid me, I assumed that by "taking care' of my bill, she was going to honor the unlimited calling plan up to that point since that was what I had been assuming I was under and had never received a call back stating otherwise. I called and the only plan that I could get without being locked into it for a year, and I WAS going to switch companies, was to get .05/min which for what I had now on the one line would not be that much more. Like I said, stupid me. I received my bill this week for the $2, 354 . By taking care of me, she simply went all the way back and figured it by the .05/min and not only did they screw up the line in question, they also took the other, perfectly fine line, the line that my husband works on and talks on ALL day long, and figured it by .05/min.
I called once again to AT&T and was told that the bill was right and that because they are under the same account, they took both lines off the Unlimited Plan and put them together on the .05/min plan. On top of all of this, they charged me $70 for switching plans! They so graciously told me that they would give me a credit of some $900 out of "curteousy" to me. Really? They are so sweet to do ME that favor!
So the lesson that I learned from all of this...if you are looking to get screwed, go to AT&T. They do a good job of it and then make you out to be the bad guy.

Read full review of AT&T
Hide full review
ComplaintsBoard
E
1:01 pm EDT

AT&T bad service

I got an AT&T Universal Card in the U.S. way back when it first came out. "No Annual Fee for Life" they said. Great! I moved to Canada in the late 90's and it was still an excellent card to use whenever I traveled back in the States. And it stayed great for me until late 2007/early 2008. Suddenly, my statements began to arrive very late--well after the payment due date. This cause me several problems which I will not go into here. I understand that tracking the balance due and making sure all payments arrive on time is my responsibility. The problem I am having is that AT&T is still not properly addressing my statements, which probably contributes to the slow delivery. I have been trying by phone and my mail to inform them of my proper address here in Canada. And it's not too difficult: Name; P.O. Box; City, Province, Postal Code and Country.

They can't do it! They keep messing it up, saying "Can" instead of "Canada". Or (finally) getting "Canada" written and then using "00001" for my postal code. (I'm sure "00001" means something to AT&T but it is meaningless to Canada Post.) My complaints thus far have been brushed aside: "We mail everything on time" (Yes, but not properly addressed) or "Hmm. The computer won't let me do that."

Come on AT&T! This is the 21st century. Canada and Canadian Postal Codes have been around for a while now. This ain't rocket science. AT&T should be embarrassed. I think they are hoping they can just tell me to buzz off and give up. Not sure I want to let them get away with that. My fellow Americans, if the U.S. wants to be competitive in a global market, this is a no-brainer. Canadians, you should feel insulted! Being able to send a properly-addressed letter in both countries, is that beyond AT&T's capacity?

Read full review of AT&T
Hide full review
ComplaintsBoard
D
7:13 pm EDT

AT&T fraudulent charges!

Approximately six months ago two charges for communication purchases began showing up on my wireless bill. I refused to pay for something I did not authorize or order. I sent in my regular payment with a written request to remove these charges from my wireless bill. AT&T has not responded and temporarily suspended my service for past due amount. The only past due amount on my wireless bill is the bogus charges for Bid4Prizes3 and RingtoneChnl7 both by Mortricity with a total of $9.99 each.

I have told AT&T I do not use my cell phone for downloads, texting or any other features except phone calls. My monthly service bill has always been approximately $45/month. I never exceed minutes and my past history as a customer should be able to prove that. I want to know how the wireless services can cut off someone's service for past due amounts that are bogus.

Please let me know if there is a legal way of having my service reconnected without a service fee. I have informed AT&T that I am not paying for something I did not order, authorize and I feel I am within my rights not to pay for fraudulent charges by this bogus scamming company.

Thank you.

Read full review of AT&T
Hide full review
ComplaintsBoard
5:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

During the past week I attempted to order service with AT&T Wireless. When their credit department was unable to access my credit report I was directed to contact Equifax. I contacted Equifax and determined that my telephone numbers needed updating and this would be completed in 72 hours. When I called AT&T Wireless back, 4 days later the representative I...

Read full review of AT&T and 4 comments
ComplaintsBoard
M
8:09 pm EDT

AT&T waiving early out fee is a fraud!

When I moved from Victor, Colorado, where I'd had no service for the entire two years I lived there, the customer service representative named Shanara told me all I needed to do was fax her my new address and something with my new address on it, like a utility bill, and my early out fee would be waived. I sent her what I could find at the time as I didn't have a utility bill for my new address. I hadn't moved in there yet! No one ever contacted me to say they got the fax and everything was fine or that there was a problem with my proof of address. THREE MONTHS LATER I received a notice from a collection agency saying that I now owed NOT the original 175.00 early out fee, but more like 215.00! I contacted AT&T and told them about Shanara and how I had faxed her all the information. They took my phone number and said that they would call me back. Approximately 2 hours later I received a call and was told to FAX proof of my address which I did. About three hours after that, a supervisor named Michael called and told me that the information I faxed them was what they were looking for and I would NOT receive any more notices and this would STOP the collection process.

Now FIVE MONTHS after my original fax, I received a VERY nasty call from that same collection agency. Bottom line is that AT&T's so called "waiving of the early" is a lie! I intend to take my whole paper trail to the BBB first thing in the morning and file a formal complaint.

Read full review of AT&T and 9 comments
Hide full review
9 comments
Add a comment
F
F
fas933
Bakersfield, US
Send a message
Apr 07, 2014 4:09 pm EDT

I have multiple family lines... My daughter moved and got a different service and different number... I tried to cancel the line for her and was told there was a year left on that contract and I would have to pay $225 etf... I tried to limit the services on that line to the minimum but was told that since it was a smart phone I couldn't limit services... That is a scam! Just because it is labelled a smart phone doesn't mean it is used for anything more than calling or texting... So if your cellphone can be found in that category you must have and be charged for a data plan and that my friends makes it a scam

M
M
min88001nm
Fairacres, US
Send a message
Aug 26, 2011 5:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

On August 15, 2017 I terminated my phone service, since my contract was ending the
middle of this month. I refused to continue with this pathetic company because of
ongoing rude incompetent customer service, bad reception: ongoing dropped calls,
changes in billing practices they did to me without notice, and giving me a new phone
number that was NOT kept out of circulation long enough, where I'm still getting calls for
the person who had this number. I started my service in middle of 8/2017 and just
because I cancelled my service "only a few days" before the contract ended they are
charging me a substantial $60. After spending almost 2 hours on the phone with 4 ill-
mannered reps that included: Frederic Cooper, then transferred to a Jessie, and then
passed off to a supervisor Deuel Smith, and then to an arrogant Christina Bradley in the
Billing dispute dept. made for one horrific phone call. I've explained to all these reps that
I had to find alternate phone service so that I could have my phone number ported over
to the new phone company, because I was told by my new phone carrier that phone
numbers being ported over could take up to 48 hours to transfer over. I was told by AT&T
that I needed to cancel on the 18th, and I told them that if I did that I would not be able
to have ported over my number. This company feels they can do whatever they damn
well please when it comes to their inappropriate billing practices. When I started my
service with them in August of 2017 I paid for my phone usage as I used my phone, and
then when they gave me a new phone number they abrubtly billed me 1 month in
advance for phone service without giving me proper notice! I called and complained
and after speaking with a handful of reps, I finally got thru to a "manager" who
apologized to me and put the billing back to "pay as you go" basis, then they abrubtly
switched me back to paying 1 month in advance for services. When I called in about this
switch in billing, they simply said "we cannot put you back into the "pay as you go"
billing and said it was company policy...I swear to god they make up their own policies as
they see fit, on a day to day basis - totally shady business dealing going on here with
this unethical business practice! And then to add the icing to the cake, this arrogant
Christina Bradley asked me why I wanted to discontinue my service. If she just would
have looked thru my call history in the computer and seen all the problematic issues I
had with this horrific company, she could have saved herself the incompetent
embarrassement of her actions. I told her that I would not be sending in a dime for this
ridiculous cancellation fee for just cancelling my service just "a few days" before my
contract ended. I informed Ms. Bradley that if I was sent a bill for an early cancellation,
that I would pursue filing a complaint with the F.C.C., Complaints Board, and the B.B.B.
and she basically kept on making excuses for all the problems that I had encountered
ever since I started service with this pathetic phone company. I became so annoyed by
her aweless phone etiquette, I hung up on her! Today, August 25, 2017 I received in the
mail a bill from AT&T in the amount of $68.61 in which I WILL NOT be paying a dime of,
as I indicated to her!

S
S
SAYNOTOAT&T
Cedar City, US
Send a message
Jul 29, 2011 4:19 pm EDT

In addition to $200 per line termination fee, i was also charged a month's service fees (Almost $471) to disconnect. At&t failed to respond to two letters asking for explanation of the fees. When i disputed and moved the lines to another carrier at&t sent my case to collection without ever responding to me as a customer. Exceptionally poor business practice.

C
C
C Walker
Wixom, US
Send a message
Jan 31, 2010 9:24 am EST

I have been a customer of this at&t for years. Phone line, internet and Mobile. I have had problems with all three services. I dropped my phone line service due to high costs. My mobile service is contracted till Feb 2017, and have been having lossy service, which includes dropped calls, poor connection and noise. Called numerous times, they sent me another phone Oct 2017, didn't correct the problems. I called regarding same problems, talked to a manager of customer service which she stated that I have an old phone and to upgrade to a newer phone which would get me into another contract. Are you kidding? The phone is not the problem I stated and do you think I want to honor a another contract with your company when your service stinks? She replied and said there is nothing they can do then for me. The problems worsend due to my contract ending soon. My friends have the same problems with their service.
I was suppose to get a discounted rate for my DSL-high speed internet service since I have at&T mobile service. This lasted for a few months and then my bill was changed to basic for the same price.
Feb 9, 2017 when my contract ends and can't wait, to dump their junk.

Valerie
Valerie
US
Send a message
Apr 08, 2008 2:01 am EDT

In December of 2017 I thought I cancelled my contract with ATT Mobility, as we got very poor coverage in our local area. I asked to port my husband's business number to our new carrier, Alltel. Even though I asked what to do if Alltel was unable to port the number, I was never told I needed to call and cancel that line. Alltel was unable to port the number and it is evidently left open and I was charged two months of service on that account as well as the $175.00 buy out fee. In talking with their customer service people I was told it was my responsibility to learn what to do to change carriers and not their responsibility to tell us (me).

M
M
MkStItCh
West Seneca, US
Send a message
Apr 08, 2014 3:02 pm EDT

I don't think they are explaining the contract to you... When you got the service you probably got a GREAT deal on the phone with a 2 year contract... If you try to reduce the service, then they did not make the money they planned on making when you got that discount on the phone... Same thing with the ETF- They loose out on the deal so they want the profit they would have made.

All of this would have been explained when you signed up for the service.

C
C
C Walker
Wixom, US
Send a message
Jan 31, 2010 9:34 am EST

One more thing. My last 2 billing statemnts for the mobile had and extra monthly service charge of 20.00 added to my usual contract monthly service, no explanation. I refused to pay it unless they send my a detailed explaination of this extra charge

M
M
Marcus
Send a message
Aug 10, 2008 4:24 pm EDT

I agree with AT&T on this one. If you go to another carrier to port your number, and they're uable to do it, it's your responsibility to cancel that line of service with the old carrier. AT&T may not have even been notified that you were porting the number. The Altell rep may have simply entered a number wrong, causing the port to come back as not elligable. Its not AT&T's fault for charging you for service that you never told them to cancel.

P
P
Paul McKiernan
Send a message
May 12, 2008 9:23 am EDT

I completely agree with your statements!
You hve to check with these people THREE TIMES to make sure that they are doing their job.
I have nvere trusted ATT but they are the best carrier where I live.
Getting rid of them was the best thing you could have done!

ComplaintsBoard
5:05 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AT&T massive overbilling by att

I opened my wireless bill to find that I had been charged for over $3000 dollars for wireless internet that no one in my family used. It was charged to my daughter's telephone which did not even have a functional viewing screen. This charge came to me 3 months after I had the internet service on my phone disabled. I have tried to work with the company to get the charges reversed and they refused to be of assistance at the risk of losing a long-term customer. Have always paid for serviced I bought and live up to my side of the contract. This is disappointing and encourage anyone who uses AT&T wireless service to disconnect. I also advise anyone who is considering purchasing wireless to not get it from AT&T.

Read full review of AT&T and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Marlene
Send a message
Jun 11, 2008 11:57 am EDT

I have similar story to the one posted. We were long timer customers of Cingular now AT&T. Recently got billed $2000 over the past 2 months for a charge listed as Xpress Internet usuage. Customer Service flat out said that the would give no credit for the charge, eventhough it was explained that the charges were impossible since some of the times (which can only be seen on the internet bill, not the shown and the paper bill of 10 pages sent to me) were either during my working hours of 9-5 or at 2, 3, or 4 am***when I don't know about you but my a** is sleeping because I work everyday. Oh, and they are all outgoing data. I have filed with the FCC but it seems that they are inundated with complaints. So if you want you bill to go from $50 a month to $800+ a month with no explanation. I highly recommend AT&T wireless.

ComplaintsBoard
M
3:41 pm EDT

AT&T deficient & incompetence

It is really pitiful and unfortunate that one of the ex-best telephone companies in the usa has arrived to this point of inefficiency.

My husband and i spent more than 3 [three] hours in the telephone trying to talk to someone who may help us to transfer our telephone services to a new location. Besides that waste of our time and efforts, when getting to talk to a live person, –after repeated automatic answers-, we have been told that we had to pay for an advance deposit, even that i am a customer for more than 20 years with an excellent record of payment

When we objected that, the operator told us that this was due to a poor credit! This was an insult -- again, inefficient company with inefficient personnel who are not trained to look into the proper records.. –not only that, but i received an anonymous-undated letter confirming that equifax was the informant

As per the above mistreatment and lack of ethics as well as disrepect towards us, i am cancelling telephone line [protected] as of april 18, 2008

M.P.Martin-strader

Read full review of AT&T and 1 comment
Hide full review
1 comment
Add a comment
C
C
Cindy
Send a message
Jun 16, 2008 11:04 am EDT

The terrible excuse for customer service at AT&T has finally convinced me to take my phone service business elsewhere. I was a longtime customer but the service has deteriorated to a degree that I will no longer tolerate. AT&T is sending workers out to ready our city lines for their U-verse cable and the workers just hook up and don't know anything about repair. When the people left they had damaged my telephone line and left me with no phone service. I tried to deal with what AT&T laughingly refers to as customer service but the standard answer that someone will be out in five days and the remark "You aren't the only AT&T customer, " made my decision to cancel my AT&T service. These workers are rude and belligerent. I told them I certainly was not the only AT&T customer and very shortly I would not be an AT&T customer at all. Gail Terreano, President of AT&T, Michigan, and Randall Stephenson, CEO in New York, better wise up. Pretty soon they will be Chief Executive Officers in charge of two paper cups and a string, which is what I'll use before I'll stay with AT&T.

ComplaintsBoard
N
3:53 pm EDT

AT&T fraudulent bill charges

The bill for $115.04 is not correct because aas was stated to me that the #[protected] has been in service since 1994 and it has been charged to us. We know this is wrong because we didn't have this number or live at the address listed for this bill. We lived at 1919 24th St.N. and the prefix for that area of town was 323. In fact the number we had at this address we took to our next address at 335 15th. Pl. SW and kept that number until we moved to 1446 4th Way NW where our number was changed to this because the prefix in this area was 853 and we had to change it because Bellsouth wouldn't allow us to use the same number. The number we're being billed about was given to us in 2000 and was changed again in 2004 when we moved into our current address. We need you to check into this further because we don't intend on paying for fraudulent charges.

Read full review of AT&T
Hide full review
ComplaintsBoard
9:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AT&T Here is what I did - and I got some response

The following is a copy of the complaint that I filed with the public service commission, the bbb, and also ga dept of consumer affairs. I made this complaint to the following companies on 3/18/08. As of today, march 26, I have had two calls from at&t consumer relations dept, who say that my check was processed yesterday, and I should receive in 1 week. We will see...

I urge everyone who has a complaint against at&t for their bogus and deceptive marketing to file complaints with these three companies.,.. And lets stop them from doing this to people.

At&t advertised on their website & on tv from 01/02/07 to current - you receive $125 cash back from them for switching from cable modem internet services to their fastacess dsl service.

Terms/conditions stated on their coupon-'to be eligible for the$125 cash back reward, you must switch from current cable high speed internet to fast access dsl ultra or higher between 1/2/07 and 1/31/08. Customer must be a new subscriber to fast access dls. Valid for only 1 dsl acct per local service address. Customer must return coupon w/ a cable modem service bill for processing within 90 calander days of fastaccess order date. Services must be active at the time of reward redemption processing. Cks will be mailed 4-6 wks after completion of redemption to eligible customers who retain qualifying services.'

I ordered fastaccess dsl ultra on 12/11/07. I mailed all info as required (3 times) I have yet to get my reward back & have spoken w/ the following people who have been absolutely no help at all.

1. 1/21/07-mary reward center

2. 01/25/07 mary - reward center

3. 01/25/07-stephanie 'reward center

4. 01/25/07 ' diane ' reward center

5. 01/25/07 'mrs. Matthews - at&t residential sales/service center-she issued me a 4th coupon, the reward did finally show received on line after this and that it would be processed on 3/06/08.

6. 03/07/08-kristen-reward center

7. 03/07/08-jada ' at&t residential sales/service

8. 03/07/08 ' cathy 'reward center

9. 3/17/08-mrs. Brown-at&t res sales/service

10. 03/17/08 - darrel-reward center

All the reward center reps tell me is that the reward shows disqualified - they don't know why. They tell me 2 call at&t res/sales/service.

This is ridiculous. At&t advertised a cash back reward, and I changed services, based on that promotion. I am fully qualified to receive the cash back that they offered. They have been jerking me around for over 3 months on what should have taken one. They are practicing deceptive advertising. As of today, this has still not been resolved.

Read full review of AT&T and 115 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
115 comments
Add a comment
A
A
ajnonhenson
Send a message
Nov 18, 2008 4:18 pm EST

Not a complaint...an answer to the complaints. I just went to the website att.com/rewardscenter: website worked PERFECTLY! Hint: type the address EXCATLY as written. Do not put a www. or a http:// in front of the address. The webpage simple asks 2 questions and you find the date that your rebate will be mailed. EASY...when the directions are followed !

F
F
Fuzzbean
US
Send a message
Apr 16, 2011 5:27 am EDT

Me too. Tricked by AT&T and their phony rebate offer.

D
D
dsid2000
charlotte, US
Send a message
Apr 05, 2011 3:08 pm EDT

Surprise, surprise, I was duped too by AT&T. I got dryline DSL after the website and sales person promoted at $100 switch from cable offer. I patiently waited 6 months and 2 phone calls later, they say I don't qualify. First they said it doesn't apply to the promotional rate I have. After I exhausted that avenue, they said didn't qualify because I didn't have a local phone line service. Both instances I pointed to the the terms & condition that I had printed out and no where does it say either of these fictitious stipulations. They said check the website. Obviously the terms had changed since August and they have revised it since. This is the 2nd time dealing with AT&T service and I've learned my lesson. Shame on me. Canceling today!

J
J
Jorge Rod
Houston, US
Send a message
Jan 25, 2011 10:29 pm EST

It is January 2011 and is still happening... I switched to AT&T because they offered a rebate for the wireless modem now they say that i should have also a landline. I told them that nowhere during the online application that was explained, of course they told me to read the terms. Now, I enrolled on a plan call High Speed Internet - DSL Elite (and that is what it's shown in my bill) which stills advertise the free modem but when I call the rewards center and ask for my rebate they told me that I did not qualify 'cause i am enroll on a plan call DSL Direct which do not have that rebate available... all this is just a SCAM...misleading advertisement and not unethical practices

Y
Y
yellowfeather
Jonesville, US
Send a message
Aug 03, 2010 11:42 am EDT

I had trouble at first because it said i wasn't in the system. So i called them on the phone. Gave it about 2 days checked again, and i had no trouble finding it. Just like someone else said type it in exactly right and zapafly came up and i clicked on that link and it took me straight to it. I typed in my home telephone number and it showed me my status of my reward. You need to know it will take 4-6 weeks to get your card in the mail. I know people who have gotten theres already. It is not a scam or bogus info. They will do what they say, you have to be patient.

C
C
CarrieBL
Greenacres, US
Send a message
Sep 21, 2009 9:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I wish I had reviewed these comments before purchasing the AT&T fast access DSL. I was also enticed to AT&T by the two rebate offers totalling $125. The AT&T store rep in West Palm Beach, FL helped me to complete the rebate forms, which were mailed within a week of the purchase (in July 2009). After waiting the required six to eight weeks for the rebates, I checked the status on line and learned that one rebate "expired - customer not qualified" -- and the other was "disqualified -- did not purchase all services required". I am incredulous since I followed the procedures precisely. So either the rep mislead me to make the sale, or the company is indulging in deceptive and fraudulent practices. Seems to me all these negative comments and other consequences will likely result in greater monetary losses than the promised rebate amounts denied to the customers. I have already discouraged one potential customer who was considering a switch from Comcast to AT&T...and I'm not done yet!

C
C
Chris
Jacksonville, US
Send a message
Jun 02, 2009 6:19 pm EDT

Does anyone have a copy of the original rebate form earlier this year which does not include the "local phone service" stipulation?

B
B
Bill
Costa Mesa, US
Send a message
May 30, 2009 12:34 am EDT

I have the same problem. The promised rebates have still not arrived after 6 months. I have spent about 25 hours of my own time trying to get help from AT&T to collect my $100 ( a closer rebate if I subscribe before leaving the store) and $50 (new AT&T DSL customer) rebates. Signed up for DSL service in December 2008 and it is now June 2009. I finally got a $150 credit to my acccount today, but I believe that they just wanted me to go away; I don't think that the $150 credit was from their rebate program. I complained to the FCC and BBB, and have prepared letters to send to ATT upper management. In my opinion, AT&T is purposely misleading customers and is engaged in deceptive and unethical business practices to make sales. Also, the "legitimate" rebates they advertise are overly complex and require special knowledge to redeem. To complicate things further, AT&T is not interested in helping you to redeem rebates; I think they would prefer that you just forget about them or give up trying to get them. Oh, yes, and there was another rebate, $79.99 for the modem. After filling out and sending in the paperwork, they somehow lost it and I had to do it twice. I'm still wating for that rebate as well, but they tell me it is coming. I even contacted the AT&T Ethics Hotline and they could care less.

M
M
Marc
Charleston, US
Send a message
May 19, 2009 12:50 pm EDT

I've just experienced the same issue and now see online that I'm not alone. I switched from Comcast Internet service to AT&T because it looked like a great deal $125 back as long as I mailed in the coupon with a copy of the Comcast bill. I diligently read their terms and conditions and then send in the rebate documents and never heard back from them. Finally I check on their website and learnt that the rebate was disqualified.

I called the Rebate Center and they told me to call Customer Service and have them conference in the Rebate Center, after being on hold for 15 mins, they told me I did not have a landline that is required. I insisted that I never saw that requirement anywhere. They then transferred me to the Rebate Center. They said the landline requirement was in the Terms and Conditions and that I should check their website.

This is frustrating! NO mentioned is made anywhere in their flyer or rebate information of a landline requirement.

R
R
Rebecca R. Douglas
Evansville, US
Send a message
May 07, 2009 9:37 am EDT

I switched over my Internet over 3 months ago and they said that they had mail it to my address but they said there was a problem with my address and they had sent it out and that it had been processed. They tried to give me a credit but I said no because they did noy live up to there part of the contract. So as of this Friday 5-8-09 it will be disconnected they were really calling me a lier and a thief.

ComplaintsBoard
M
6:26 pm EDT

AT&T afni collection for paid at&t bill!

I paid an AT&T Cell phone account in full for my son in 2005. Over $500 because he closed account before his contract ran out. Received paid notice from AT&T. Reason he closed is because he could not get service in our area with this company, proven at that time our area was not in there service zone, no towers. Later AT&T became cingular we received a bill from them for 59.90 on the same account that was already paid. Called and they said it was taken care of. Did not hear from them again.

2 months ago we received a bill from cingular for same amount and just ignored it. We have now received a bill from AFNI collections informing us we can settle this for 29.95. Why should I pay again for a bill that was paid in full in 2005? Called Cingular and they said it was out of their hands since it was turned over to AFNI.

Read full review of AT&T and 3 comments
Hide full review
3 comments
Add a comment
L
L
LISA LAVIN
US
Send a message
Mar 27, 2013 12:52 pm EDT

They just gave me a Bill for close to $ 7, 000 for a cell phone I reported stolen in 2004.
They AFNI CO, claim they were sending Bills for me to pay, , I received NOTHING from them until this big Bill.
I will not pay anything and if they want to take me to Court, go ahead I have proof.
They accused both my Mother and I of being Liars.
I WILL NOT PAY THOSE SCAMER'S 1 RED CENT.

J
J
john k martin
Waynesboro, US
Send a message
May 22, 2010 10:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i paid a old at&t bill through afni 8 monts ago, at&t says its sill showing not paid i have a cancel check to prove i did so my acc# with at&t then was my phone#[protected], please take this off as unpaid, john martin po box 1353 waynesboro tn 38485, my contact # is [protected] or [protected], yall said it would be taken off and so far has not, please correct this erro

J
J
john k martin
Waynesboro, US
Send a message
May 22, 2010 10:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i john k martin paid anfi a at&t bill 8 monts ago and at&t says its still not paid, my ss is [protected] phone # was [protected] my adress is john martin po box 1353 waynesboro tn 38485, and its still on my credit report, i have a cancel check to prove it, yall said it would be turned in as paid in full, its ben paid so please thke it off my report, u can contact me at [protected] or the address above, my e mail is secondchance1962@yahoo.com i ask yall to correct this soon as can, , yours truly john k martin

ComplaintsBoard
R
2:31 pm EDT

AT&T scam and fraud!

On Feb 16, 2008 a sales representative contracted out by AT&T was going door-to-door in my neighborhood. The representatives name was Robert Collins and his Sales Rep ID# was SCA7VN9W. He showed me a ton of paperwork and informed me that he could significantly reduce how much I pay each month for my long distance service. He showed me graphs and spreadsheets from his notebook. He had an AT&T identification badge and he had a representative from AT&T call my house while he was here to confirm my new long distance plan. The representative informed me that because I was going to get the Triple Choice Bundle Pricing the cost of the new plan ($26.99) would only be about $2.00. Upon receiving my AT&T bill on March 13, 2008 I noticed that I was charged the pro-rated version of the $26.99 plan and that subsequent months my long distance charge would be the full $26.99. There never was any savings shown. I called AT&T's billing department and the rep there stated that I was right, there was no benefit to the new plan that I had been tricked into signing up for. I gave the information about the scrupulous door-to-door sales rep to the billing department and they stated the matter would be handled internally. I have to admit I was please with the honesty of the billing department. They changed my plan back to what it was and refunded my pro-rated portion of the bill. My complaint is that AT&T sponsored this dishonest sales rep and had no problem with when he signed me up. AT&T only had an issue when I discovered that I had been swindled. This can't be how we allow big business to operate.

Read full review of AT&T and 1 comment
Hide full review
1 comment
Add a comment
J
J
Josh Hylton
Send a message
Nov 12, 2008 11:59 am EST

I live in a subburb of Orlando, FL and recently had a sales person, named "Eligio Bonilla", Sales Rep ID MITBCF150. He was a bit annoying with his constant lame attempts to make jokes and his overusing of my name but I chalked that up to him being young and probably inexperienced.

His pitch sounded good, he promised me that AT&T DSL guaranteed 6.0mps and that Dish included with tax would be $82.48, which is much lower then my current Brighthouse configuration. We signed after multiple reassurances that there would be "zero setup or install fee's or equipment fee's" and that there would absolutely NOT be a contract.. He said there were perks for doing a contract for 24 months but we didn't have to. Great.

.. so after he left I got online and started checking things out. I noticed his claim of the guaranteed 6.0mps DSl was unfounded, the website said "up to" so I called... turns out, he signed me up for 3.0 since 6.0 wasn't available (he clearly knew this as he signed me up for 3 after telling me 6) and the price was about $25 a mont more then he quoted.

The DISH service got worse, I called them next to confirm and it turns out he did sign me up for a contract and that there would be monthly fee's he insisted were not there. This guy just straight up lied to my wife and I and said anything he could to get us to sign up. As a sales person myself, I should have recognized those initial signs as what they really were, red flags of a misleading salesperson.

Even with the fee's, it's still probably cheaper then my current cable setup, however, for principal, we canceled and will never utilize AT&T again. Trying to call them to complain was nearly impossible. The AT&T days of old are most certainly gone.

ComplaintsBoard
C
9:27 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm just adding to the list of AT&T rebate complaints that are already online. Again just another case where the rebate never made it to me. I followed up and kept track of my forms and still nothing, no recourse, and nowhere else to go. Submitted in September. Customer Service recording says it was processed in October and I'll receive it in 3 weeks. ...

Read full review of AT&T and 20 comments

AT&T Reviews 0

Looks like AT&T has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent AT&T, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About AT&T

Screenshot AT&T
AT&T is a leading telecommunications company that provides a wide range of services to customers across the United States. With a history that dates back over 140 years, AT&T has established itself as a trusted provider of wireless, internet, and entertainment services.

One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.

In addition to its internet and wireless services, AT&T also offers a range of entertainment options. This includes its DirecTV satellite television service, which provides access to hundreds of channels and on-demand content. AT&T also offers streaming services through its AT&T TV and HBO Max platforms, which allow customers to access a wide range of movies, TV shows, and other content.

Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.

Overview of AT&T complaint handling

AT&T reviews first appeared on Complaints Board on Jul 19, 2006. The latest review Wireless phone was posted on Feb 4, 2025. The latest complaint They sold me misrepresentation service was resolved on Nov 30, 2022. AT&T has an average consumer rating of 2 stars from 2175 reviews. AT&T has resolved 644 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.3
8274 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. AT&T Contacts

  2. AT&T phone numbers
    +1 (800) 288-2020
    +1 (800) 288-2020
    Click up if you have successfully reached AT&T by calling +1 (800) 288-2020 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 288-2020 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 288-2020 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 288-2020 phone number
    Customer Service
    +1 (888) 333-6651
    +1 (888) 333-6651
    Click up if you have successfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (888) 333-6651 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (888) 333-6651 phone number
    Order New Wireless Service
    +1 (877) 782-8870
    +1 (877) 782-8870
    Click up if you have successfully reached AT&T by calling +1 (877) 782-8870 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (877) 782-8870 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (877) 782-8870 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (877) 782-8870 phone number
    Check Wireless Order Status
    +1 (314) 925-6925
    +1 (314) 925-6925
    Click up if you have successfully reached AT&T by calling +1 (314) 925-6925 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (314) 925-6925 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (314) 925-6925 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (314) 925-6925 phone number
    Support For Travel Abroad
    +1 (800) 901-9878
    +1 (800) 901-9878
    Click up if you have successfully reached AT&T by calling +1 (800) 901-9878 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 901-9878 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 901-9878 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 901-9878 phone number
    AT&T PrepaidSM
    +1 (844) 827-7057
    +1 (844) 827-7057
    Click up if you have successfully reached AT&T by calling +1 (844) 827-7057 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (844) 827-7057 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (844) 827-7057 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (844) 827-7057 phone number
    Order New U-Verse TV Service
    +1 (866) 861-6075
    +1 (866) 861-6075
    Click up if you have successfully reached AT&T by calling +1 (866) 861-6075 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 861-6075 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 861-6075 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 861-6075 phone number
    Order New Digital Phone Service
    +1 (800) 331-0500
    +1 (800) 331-0500
    Click up if you have successfully reached AT&T by calling +1 (800) 331-0500 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 331-0500 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 331-0500 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 331-0500 phone number
    Wireless Customer Service
    +1 (866) 294-3464
    +1 (866) 294-3464
    Click up if you have successfully reached AT&T by calling +1 (866) 294-3464 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 294-3464 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 294-3464 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 294-3464 phone number
    ConnecTech PaidTechnical Support
    +1 (866) 435-3264
    +1 (866) 435-3264
    Click up if you have successfully reached AT&T by calling +1 (866) 435-3264 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 435-3264 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 435-3264 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 435-3264 phone number
    Dial-Up Billing & Payments
    +1 (877) 990-0041
    +1 (877) 990-0041
    Click up if you have successfully reached AT&T by calling +1 (877) 990-0041 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (877) 990-0041 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (877) 990-0041 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (877) 990-0041 phone number
    Order New Fixed Wireless Internet Service English
    +1 (866) 975-0050
    +1 (866) 975-0050
    Click up if you have successfully reached AT&T by calling +1 (866) 975-0050 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 975-0050 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 975-0050 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 975-0050 phone number
    AT&T PREPAID Wireless Home Phone
    +1 (855) 288-2727
    +1 (855) 288-2727
    Click up if you have successfully reached AT&T by calling +1 (855) 288-2727 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (855) 288-2727 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (855) 288-2727 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (855) 288-2727 phone number
    Digital Life
    +1 (410) 739-2095
    +1 (410) 739-2095
    Click up if you have successfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (410) 739-2095 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (410) 739-2095 phone number
    Director Of Sales
    +1 (469) 216-8520
    +1 (469) 216-8520
    Click up if you have successfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (469) 216-8520 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number
    More phone numbers
  3. AT&T emails
  4. AT&T address
    575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States
  5. AT&T social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 06, 2025
  7. View all AT&T contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.