Vons

We moved to HB approx. 3 years ago, happy that a Von's store was literally around the corner from our home. We had certain check lists and this was one. We have been regular customers to your store, but in the last month a new employee has been added to the Deli section. Shonda, the new manager has an edge on her that won't quit. We were told that things, such as food items were sold certain ways, only it has changed since she arrived, salads with the chicken meals, were not to be given fresh, but we were sent to a refrigerator section where they were pre-packaged. We went to the Mgr. and he called her on it, she reluctantly gave us the salad and thus the cold shoulder started. She leaves the deli section when we arrive, two weeks ago leaving them short handed because then she would have had to help us at the counter. It is just the rudeness she displays, not only to us, but there is an unlying tone displayed with her fellow employees. Not good business to be sniping at her co-workers. I know some of our friends are experiencing the same treatment. I would hate to think that we would start trading at another store. I have never had to write a letter such as this, but after talking with a few friends who are also regular customers having the same troubles with her, and will be contacting you as well. Thank you for letting us vent.

Today 12/28/08 at 2:00PM after shoping at Vons Supermarket in Huntington Beach CA, I, reminded to cashier about my $27.00 gas card that was not working at ARCO Gas Station after trying for three times, the cashier asked the supervisor to look at the matter, he was a nice personn calling the number to find out what was wrong, all of the sudden Mr.Long show up and mentioned he is the Manager, and direct the supervisor to do not follow up the matter, he was very rude and said this the way that it is and we can not replace the card . By reminding him that, I, m a Vons customer for more than 20 years and you have to be poloid to your cutomer, he mentioned it is what it is and if you have any complain just place it to Customer Services and I do not care about it.
I, was shocked since I, m a senoir citizen and this young Manager did not respect the people. Immediate attention to this matter is required by Vons, and if Mr. Long is not removed from this Store I, will not shop any more from Vons and ask all my freind and neighbors to do so .
My name is Sara and my e-mail is : [protected]@aol.com