Safeway

On 12/20/2020, I picked up a prescription from your pharmacy, in Jackson, California. Your pharmacy had on file, a discount coupon for this prescription, and had been used every time I filled this particular script. initially there had been issues with the pharmacist not applying, but I thought over the past 3 years, I thought the problem was remedied, but now I know it was not. Unbeknownst to me manufacturer coupon was not applied. I did not check the total when I used my card, and I was charged $300 too much. When I saw the mistake, and tried to get it remedied by the store manager, and the pharmacy manager, neither would do anything for me. This in itself is rude enough, but then the district pharmacy supervisor, whose name was Shawntel, told me that it was my fault, and also refused to help me. My question is, when has it been the customers job to inspect the checkers job? This discount coupon was in my file, and if it had expired, I should have been made aware of its expiration, because that is your job. If I were made aware, I could have gotten on the drug manufacturers website, and in less than 5 minutes, I could have gotten a new discount code to save me $300. As a person, that worked in the grocery industry, I know this is not how you treat a customer. If this issue is not fixed, I will be moving all my scripts, as well as my business elsewhere