Menu
For Business Write a review File a complaint
CB Grocery Stores and Market Ralphs Grocery 8657 Villa La Jolla Dr, La Jolla, CA, 92037, US
Ralphs Grocery company logo
Ralphs Grocery
reviews & complaints
Ralphs Grocery company logo

Ralphs Grocery

8657 Villa La Jolla Dr, La Jolla, CA, 92037, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
24h
Tue
24h
Wed
24h
Thu
24h
Fri
24h
Sat
24h
Sun
24h
ComplaintsBoard
R
4:19 pm EDT

Ralphs Grocery - I am complaining about an employee who accused me of stealing food

I have been a loyal customer of Ralph*s in Pacific Beach for 18 years. As of January 2019 I started shopping at the La Jolla Village Ralphs. I am 55 years old with Multiple Sclerosis and am in a Wheelchair. My son who is also my caregiver brings me shopping. My wheelchair and the bus straps on it have bar codes on it and every time I enter or exit your store the alarm goes off. On Monday March 15.2019 at 7:00pm a male employee who had been following us all over the store cornered my son and I in front the Deli Counter and accused us of stealing sandwiches, I told him we do not steal and that I have an ebt card to pay for my groceries. He asked me where I put the sandwiches that I was planning to buy and I told I left them in the refrigerated lunch meat aisle because after being followed throughout the whole store I chose not to purchase them, he then told us we were not welcome in the store and threatened to call the San Diego Police Department we said go ahead and if you are lucky my son*s police woman girlfriend will come. I offered to let him do a strip search of me as he motioned us to the exit. When we turned around he was following through the parking lot towards the bus stop where he turned and went back to the store but he had already sent another male employee to follow us to the bus stop. He got on the bus and followed us to the Hospital Emergency room where we checked ourselves in for stroke like symptons due to harassment. It does not stop there. On Tuesday morning the same employee followed us to the Library in Encinitas, Ca where he followed us all around the library, That same evening the first employee was on our bus and followed to the Vons in La Jolla where he watched us buy a box of oatmeal cookies and two French rolls. He sent two more employees, one yesterday and one today to follow us at the library. This is clearly harassment of handicapped people. I am very ashamed of Ralph*s that they would allow their employees to treat handicapped customers this way. I am ashamed of the way I have been treated and will never step foot in a Ralph*s again.

Read full review of Ralphs Grocery and 1 comment
Hide full review
1 comment
Add a comment
T
T
TellMeAboutIt82
US
Send a message
Apr 18, 2019 5:47 pm EDT

I don't think all the store employees are following you everywhere you go. You sound paranoid to me.

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.