Vons

01/19/24 - Before i went to Vons on Avenue L in Lancaster, CA, i called first. First call is at 1:16 PM i chose Customer Service. The phone rang for 1 minute but no amswer. I called again at 1:17 PM and chose the Meat Dept. I asked the guy who answered if they have the 4-5 lbs bag of Uncooked Chicken Wings $5 Special since it’s a Friday. The guy said “Let me check”. When he came back he said “Yes, we do”. I said “The 4-5 lbs bag of uncooked chicken wings right?” He said “es, that’s right.” So i went and when i got there, i saw a big sign that says “5 each if you buy 4 or more. where the uncooked chicken wings are. So i grabbed 4 bags. Then i went to self checkout. When i scanned the 4 bags it did not give a discount. The price was $9.99 each. So i asked the lady at the self checkout to help me out. I told her that i called first and talked to someone from the meat dept and the guy said they have it. She went to the meat dept to check the price. She came back to me and said “It’s not part of the special.” So we both went to the meat dept to check. She said..”The special is on the other side of the sign.” So i told her “Then why is the sign facing this way when the special os on that side?” She just kept saying “This side is not part of the special.” Then a guy from the meat dept came over with vons weekly ad. He said “There may be a confusion. And he was pointing to the cooked $4 chicken drumstick special. I told him “No, that’s not what i asked the guy i sooke to said. I specifically asked him for the 4/5 lbs of uncooked chcken wings.” So the lady said if i want to talk to tge manager. I said “Yes, please.” So she looked for her and said that she’ll be right over. I waited probably 10 mins for the manager. When she came i told her what happened and i said “ If he said no we don’t have it, i wouldn’t have come here. I lived far away from this Vons.” She said “Yeah, the wings are not part of the special.” I told her “You can see the confusion here right? Coz the sign is on the side where the chicken wings are but the real special is on the other side.” (we were infront of the sign) She did not answer me and said “I spoke to the meat dept and they said they did not spoke to you or anyone on the phone today. I told her “That’s a lie. When i first called i chose option 8 for Customer Service but there was no amswer. Then i called again and chose option 8 for the meat dept and i spole to a guy.” She the said “i don’t know the options.” (In my mind i’m like “you are the manager and you don’t know that options to choose when someone calls your store?”) So i showed her my phone and there was 2 calls on their vons location number. She said “I can give you 1 bag for $5 but not all 4 bags for $5 each I told her “That’s okay coz the only reason i got 4 is because it said $5 if you get 4 or more.” So when we were walking the register, i told her “You should check your people out coz they are liars. I showed you that i called 2 times.” She said “Well they said they did not spoke to you.” So i told her, “I showed you my proof that i called.” She went quiet. I paod for the item and left.

There is a Vons around the block from my home where I've been shopping for the past 20 years or so. A few months ago, I did price comparison between your stop and Winco. This was for the same items. At Vons I would spend about $300-$350 and at Winco, the price (again for the same items and brands), my cost was about $180. Now I don't about you, but I'm on a fixed income and saving about $120 for the same items are appealing to me. The other issue is that you store is either out or not stocking item that I use to buy and Winco has most of them. I don't know what you guys are doing, but unless you get more competitive on what you carry and your pricing, I will start shopping more a Winco and continue to keep more of my money for the same items. You guys need to fix this. Your stores won't even price match, or give Veteran Discounts.