Epson

Would you buy a product from this company? Corporate office employee with an attitude identifying themselves by the name Sal was rude and disrespectful. On Friday Feb. 21, 2020 at approximately 7:06 pm est. Customer service transferred me to the Corp. office for further assistance. Sal got on the line I asked him where he was located, "In my office". Are you in the corporate office? "Yes". Where is that located? I asked; he said, " is there something I can help you with or is this going to be an interrogation?" I told Sal I did not like his attitude and he said " okay well have a nice day and HUNG UP".
Called back Friday Feb. 28th. After navigating the call center to get back to the corporate office I ended up with a woman named Pauline who refused to even acknowledge my presence on the line and then when frustrated handed my call over to Trudy. She tried to pacify me by saying she was sorry and understood. Well, the initial agreement was to replace a yellow ink cartridge at no charge. Trudy decided that now I should have to pay for the cartridge which was initially supposed to be delivered a week ago with a black cart. for all my inconvenience. I refused. This was unacceptable to me. Taking away the original agreement was the last straw. I identified myself on the recorded call and told the Epson rep. Trudy to keep the ink. I will be expecting a full apology from Epson which I'm sure will never come just like the ink they were supposed to send and didn't.

I purchased an EPSON Artisan 700 on December 6, 2008 as a Christmas gift for my daughter who lives out of state. By the time she received it and tried to set it up, it was early January. The printer would not power up. She tried to return it to the local store of the chain that I had purchased it from but since it was beyond 14 days, she was told she had to deal with EPSON directly. Since I felt bad that it was a gift, I told her to send it back to me and I would deal with them.

When I received it and confirmed the problem, I contacted EPSON. After a brief attempt to troubleshoot the problem, the tech agreed that it was a defect and said they would send me a replcement. HOWEVER, I had to give him my credit card number and if I failed to return the original printer, I would be charged $275. This was more than I even paid for it but agreed as I had no choice.

A few days later, I received the replacement and it was a reconditioned unit. I called to complain stating that I should get a new unit as the original never worked. I was told no and that their warranty states that in order to get a new unit, I had to return the original within 30 days of purchase. While holding for someone in their "customer care" unit, I read the warranty. It has no mention of a 30 day time period. It did state that I would get a new or reconditioned unit based upon the status of the original unit.

When Cheryl got on the line she repeated the non-existent 30 day provision. I pointed out that it was not a provision of the warranty and I demanded a new unit. She said that I was not entitled to a new one and that was that.

The fact that they would charge me MORE than the cost of a new one if I failed to return the original broken printer while replacing it with a reconditioned unit is blatantly unfair and illogical. It is borderline fraudulent.

Do not buy EPSON products as they will not back their products up. BEWARE!

I bought a box of Premium Bright White Paper online at Epson thinking it would be good for proofing. Previously I had used Epson's regular weight inkjet paper for my proofing, and it saved me a lot of money. I couldn't find this at Staples anymore though, so I went to Epson directly for it. The box says "Smooth, bright white, non-glare finish for crisp text and colorful images, plus brilliant two-sided printing". This was the closest I could find for the other paper, and being that is was designed for inkjets, I bought it.

When I took it out of the box, it appeared to be plain copy paper, like you get for a few bucks at any office superstore or Walmart. It was neither smooth nor bright white. When I printed my images, they were neither brilliant nor crisp. And because of the high absorption and bleed through, I can't image using this for two-sided printing. So there was no true statement in their claim, other than "white".

No problem, I thought; there's a money back guarantee which states "If you are not fully satisfied with the output, Epson will refund the purchase price." Since I wasn't fully satisfied, nor even partially satisfied, I picked up the phone to get the refund.

The outsourced customer service rep on the phone refused, saying the paper was not defective, and that it was only supposed to be used for correspondence. I protested, and he gave me the number of the online store at Epson. I called them, and got the same runaround. That person wanted me to call the first number again. Then when she found out I had purchased using a coupon code from the class action suit over the ink cartridges, she said no refund or credit was due at all. I told her that the coupon was like money, and if I didn't buy this paper, I would have bought something else. What BS and poor customer service, not to mention false advertising and false guarantees.

DO NOT BUY this paper! You can get a ream for less than half the cost at any office superstore. There is NOTHING SPECIAL about it. It is simply cheap copy paper they are passing off as some kind of premium bright white.

When I tried to find an email address for customer support, I discovered that not only do they not have any emails listed on their website, but they don't even have a contact category for customer support.