AltaMed Health Services

Hi. I AM a mother of Daniel Kang. All my children have been a member of Altamed since 2016. I was pretty satisfied until I met a foot clinic and the doctor Jaminelli Banks DPM. Today I want to write what has happened with her. ALSO I want to request to have a new referal to have a at least good doctor.

I used to go to Chines foot doctor in down town. When he has a trouble with his ingrown toe nails. it was simple and easy and quick procedure.

One day when we needed a service, we called altamed ro get connected. At that time I didnt need another referral because the procedure within 6 months doesnt need a new referal.

However altamed gave us an appointment 2-3months from the date I called. Even though my son was suffering we had to wait.

At that time I was informed to get transferred to go to diffrent clinic because they just opened a new foot doctor.

Then our deep suffering got started. Couple hours waiting is basic. No one knows we are waitibg in the waiting area. A lot of appointments at the same time was very common. The dictors and nurse said because of shortage of doctors and nurses.

Even though we entered to the room, we had to wait... for a long time. And when we met doctor finally, she said she wont give a procedure because it was an initial meeting. omg. Then they gave me another appointments a month later.

A month later when we went there, their treatment was very unusual. Compared to previous treatment, it took more times and hurt more and got treated a way longer.

Few month after when we went another apportionment for the other side of foot, they said it it a follow check up.

Then another months later... again again.

It seems like she doesnt have experiences. My son is screaming everytime we are here. He keeps saying hurt and hurt.

We need to talk.
The system also have a problems.
A lot of patients gave up waiting and they were leaving the clinics.
Please contact me asap.
And give us a new referal too.

We cant stand this clinic.
[protected] Injin Lee