AltaMed Health Services
Reviews and Complaints

So much. Deined kidney specialist for months Born with fusion kidney. Had to go to hospital over , BTW all the Ers I went to our terrible at notes keeping track of meds, and erroneous and incomplete discharge papers. Had negative reaction to unknown meds. Had adverse reaction to all food i alway are. Many typical allergy typr reactions. Lost 40 lbs in 7 weeks.Can't eat losing a pound a day. No referrals and then slow referrals. No real help in site. No actual referral to specialist. Still allergist theoretical. No actual date. 10 days after release from. Hospital and huge turn for the worse. Ers won't help. Won't even address my continued starvation.Claim they don't do that on Ers. Help with starving. There is no help. Even if it is Gi issue the endoscopy generally takes 6 weeks by then I'll be closing in on the 3 months of starvation resulting on death.The staff is rude and cruel and is moving like snails going backwards Might be the end of line for me

I'm writing to complain about Altamed. On 09/25/20 I saw my doctor and had lab work done. 18 months later I receive a collection notice due to an unpaid bill from Quest Diagnostics in the mail. As I am an HMO patient, all labs done in the clinic should be paid my the HMO. I can't tell you how many times I have called to try to resolve this, but it was least 20 times between Altamed, Quest Diagnostics, and back and forth again. Each one denying responsibility. Emblem Blue Cross sent the clinic a letter stating ALTAMED was responsible. The staff there kept passing the buck and no one could make a decision on what to do. Finally I was told the situation would go to review. 4 months later, I see this on my credit report. Later to find out that it was NEVER sent to be reviewed! t's now been 2 1/2 years and this still is not resolved. If there are an attorney out there that could help me sue this clinic I would really appreciate it.

I came in for a pregnancy test and I mentioned I knew the results. I thought I still needed to wait in the lobby so I did. The nurse came out and told me I didn’t but that the test is positive. In front of my parents. First, she can not be telling anyone my results as I have my HIPPA rights. Yes, I didn’t want my parents to know because I decided to terminate the pregnancy. I’m not a minor so I don’t know why she felt the need to tell the whole world. She should keep her mouth shut

The hell with this idk how or why I ended up being enrolled for this medical center service. Everytime I call can't get anyone to answer the phone, hrs of wait before I can actually hear and speak to someone. Secondly, when finally getting through to someone I can never make same day appointment I have to wait weeks if not months for a face to face in person appointment. Finally the day of my appointment like today Im almost leaving my house when I get the call that I have to cancel because their system says I've been exposed to covid and me knowing that I have been home since the day I got my appointment only gone to neurologist appointment and took all precautions. I ask how can the system say that she don't have answer but tells me next month available for next appointment [censored] this n the wait I'm changing my whole service I'm done mad as hell and don't need to be put through this crap.

Hoy mi hijo tuvo cita en altamed de Garden Grove, la cita era a las 3.20pm, llegamos a las 3pm, se registro a las 3.20pm nos dieron un formulario y nos dijeron que esperaramos. A las 3.40pm vi aa la doctora Gallardo en la sala de espera salio a una carpa afuera y regreso, me acerque a recepcion a preguntar cuanto mas debiamos esperar, no me preguntaron ni el nombre del niño le dije que era con la dra gallardo y solo me contestaron que ella estaba muy atrasada con sus citas. Me sente, 1 hora despues volvi a preguntar me dijeron que era el que seguia, no fue asi. Yo soy la mamá, entre a mi cita, tambien me hicieron esperar, atendieron a otros pacientes antes de mi, cuando sali de mi cita fua a cita de rayos x y sali, mi hijo aun seguia esperando para entrar a su cita, el se quedo esperando con mi mamá. Ya habian pasado 3 horas de su cita, pedi poner una queja o el numero para hacerla, en recepcion me dijeron que no hay un numero para quejas, que le dirian a la supervisora, y cuando regreso la de recepcion me dino que le diera mi numero de telefono, por que la supervisora ya tenia que irse y que mañana me llamaria. No habia nadie mas con quien hablar. No es posible que mi hijo recien viera a la doctora 3 horas despues de la hora de cita, tenia hambre, estaba cansado y teniamos cita hecha con mas de 1 mes de anticipacion y no nos brindaron ninguna explicacion de por que no lo atendieron. Pueden tener buenos doctores y algunas buenas enfermeras pero el servicio es pesimo. Y la supervisora ni siquiera se digno a salir a dar una explicacion, ella se tenia que ir aunque me hijo tenia 3 horas esperando teniendo cita.

I completed my census online but, I am getting text messages from Altamed volunteers asking to 'help me complete the census' when it's already been done online. Altamed does not properly identify themselves as working on behalf of the Census 2020. They are picking up phone numbers from voter registration. So, how would I know that they are not spam?

Hello altamed corporate complaint department. My grandparents had been a patient for altamed for 10 year or longer maybe 18 years. I personally have been observing and analyst the system. Please observe and evaluate your staff. I personally noticed plenty of mistakes a. Looks like you can open a case with altamed. Lack of communication. Lack of experience. Lack of knowledge.

I am a caregiver for my father who is deaf and unable to communicate via phone. I have submitted paperwork for power of attorney and appointment of representative forms to AltaMed three times total - 2 by fax, 1 by mail. Every single time I call the representative tells me they cannot see these documents therefore cannot give me any information or answer my questions. I am very very disappointed in AltaMed's lack of organization, kindness, and respect for their patients and caregivers time and efforts. I have just called AltaMed to get information on one of my father's authorizations and the phone service representative tells me she "does not see documentation for an appointment of representative or power of attorney in the notes" and that she "cannot open the file or disclose any information" to me. I have submitted these documents three times. The effort of having to find a fax machine, or a mail box, or even have my father sign the form again, is unnecessarily burdensome on an already burdened patient and family. Caregiving is an extremely sensitive duty that requires time, patience, kindness, and forgiveness. AltaMed I am in disgust of the lack of respect you have for my time - you have ran my patience and I am remaining kind but not forgiving for your behavior and lack of organization and communication within your company.

I ask that you please find the appointment of representative documents I faxed you all. One of them was faxed on 10/25/19 at 11:27 AM.

Regards,

I arrived early for my appointment and was told that I would be seen soon. Waited 2 hours to be seen this is freaking ridiculous! I'm so upset and all they could say is your next! I'm very disappointed and will be switching from this location. Wait time is not good why the heck do you say arrive before and you don't freaking see us. Please advise me and give me a valid reason why dis I have to wait 2 hours going on 2 hrs and 15 minutes and no doctor in sight?

I used AltaMed Member Services for some time. It didn’t help me so asked for compensation. They told me to wait another 30 days. I can’t wait a day more! I have massive pain. They don’t understand what I am saying! They are rude and incompetent too!