AltaMed Health Services

The wait time to be seen at this clinic even with an appointment is ridiculous! You always have to wait at least an hour for your appointment (after your arrival and you're registered) I feel like sometimes they don't actually register you in and they just have you waiting in a queue until there's rooms available... I also feel like the drs don't manage their time wisely here because they have too many patients and not enough rooms... the waiting room gets packed and they still don't rush or even attempt to make you feel better ... the walk ins shouldn't have priorities over the appointment... there's people with health issues that are serious and they have is waiting! Also; there's people with kids and they get very fussy after an hour of waiting there's no compassion! Please take these complaints seriously! The wait time is ridiculous! Why do they require appointments to see the dr if we're not seen at our appointment times? There's no point in making us arrive 15 minutes before and we still have such a long wait.

I had lab work schedule to be done- where at Altmed nurse help me make the appointment at quest in 6 week after I started a new medication. This isn't the first time I went to quest for blood work- but when I went there they didn't have my order in the computer- so they ask me to call Altmed to fax over the orders. I did- waited on the phone for 35 minutes for them to do that- said they did- I waited 5-10 minutes then had to call them back to requests it again cuz no one sent anything- that took another 25 minutes on the phone- I told them I wait until the papers come before I hang up- so they finally fax the paper over- and they faxed the wrong papers- so I als then to do so again- they sent the wrong papers 3 times- but then I've been at quest for over and hours - and they still didn't have the lab order for me- i schedule the appointment in the morning giving me 45 minutes extra to drive back to work- but I end up not getting the lab work done at all and was 25 minutes late to work cuz Altmed didn't fax my paper to quest- and they didn't put in the order of the request at all. Cuz they keep faxing my doctor report- which don't show the lab work order-

staff here are un professional and rude
even the management is rude to you I complained about my visit and the clinic coordinator was rude to me didn't care about my concerns I found it unsanitary for the nurse to give me a shot without washing her hands and not wearing gloves and for the doctor to no wash his hands when he entered and left my room nasty will not come here for sanitary purposes the restrooms are filthy my visit was on 12/18/2018