South Oaks Hospital
Reviews and Complaints

My experience from day one has been an absolute horror story because everyone, staff members give you different information (they are not on the same page or maybe they don't realize that they are all work at the same facility) or no information because of the type of facility that they are — psycological/behavioral.
Tonight kimberly miller, rn was the epitome of it all. I went to visit me son and as usually I dropped the bag off with some personal item for him (hair shampoo & conditioner, deodorant. Etc.) with a staff memberat the nurse station first. The only things lefted in my possession were my glasses and a small open mesh coin purse.
My son suffer from seasonal allergies and he had a stuffy runny nose so he got up from several times from the table to go to his room to get a tissue to blow his nose with. He actually went to his room to get the disposable wipes (like diaper wipes) that I purchased for him and brought to him on saturday 6/15/19 which the staff checked in.
Well ms. Kimberly came running over to where we were sitting and accused me of giving the wipes to him just then.in an angry authoritative voice she stating "he can't have this (the wipes) you have to give it to us first to be checked in" my reply was "I didn't give them to him he had them — I brought them to him last week" then she questioning me as to who gave them to him — now i"m annoyed and I said angrily"I guess one of your staff members". Kimberly then proceeded to the hallway on the right of the nurses station (by the elevator). I later found out that it was unit manager brandon (a short 5'6" bald headed black man maybe in his forties) office. He came near the nurses station and kimberly indiscreetly pointed us out the manager. Yes I watched kimberly's every move because she left us with such an attitude. Then the unit manager and kimberly went to his office — when kimberly came back to the nurses station she had her back to us I guess talking to the other staff because now they're staring towards us (and I have no psy issues but I have worked in the health feild for 20 yrs I know the nonsense)- I guess to put us under survellance — especially my son because every time he got up to go to his room for a tissue he was followed a few seconds later a staff member would go into his room behind him — you have a staff member sitting there watching all the visitors ask him if he saw me give anything to my son — thank you for the cruel treatment I encountered from all your staff including the unit manager on tonight 6/17/19 initiated by kimberly miller, rn — nurse manager said she admitted that she assuming that I had just given my son the wipes tonight — asked for an apology received "nothing"!

My name is Donna Lafleur, I live in Portsmouth, RI, my daughter Jessica M Bowley was a patient until this morning 6/10/19 when she was kicked out of the hospital because she claims her roommate is crazy and she (the roommate) was trying to get an orderly fired. Not sure what happened as my daughter was given her phone back but her battery was running out quickly and couldn't use it to tell me everything. What I did get was that Jessica was told she couldn't read in her room (that makes no sense) so she was in the bathroom. Because she was in the bathroom the roommate told the staff or someone that Jessica was doing drugs in the bathroom. Jessica called from the hospital phone one day last week 6/6/2019 complaining that the medication they had her on was causing her side effects like chest pain, tingling and pain in her left arm, swollen ankles and she felt like she was having a heart attack. I guess they did an EKG and then gave her some compression socks for the swelling but did not change the medication! What kind of place is this that does this? They didn't listen to her, but they listen to someone who is off in another world that my daughter is doing drugs in the bathroom! She has no phone or visitors so how can that happen? My daughter is no saint but she has been living on and off the streets for the last three years. She has a history of alcohol and drug abuse and a multitude of personal painful experiences with bad relationships and abuse. She has an 11 year old son that now lives with his father here in Portsmouth, RI and I see him regularly but this past October she gave birth to a son in a Long Island hospital and I am not sure what had transpired but I know she didn't have a place to live so the child was put into foster care. Jessica should have gone into treatment the day after but she didn't still trying to hang onto a bad relationship with the father that of course ended and left her back on the streets. Believe me I have spent tens of thousands of dollars trying to help her but you can only lead a horse to water, you can't make them drink it. She finally got into this hospital that she desperately needs treatment and two weeks later she is being tossed out like garbage because someone said something! How does that happen? She is trying to contact her lawyer and counselor but I have no idea because she isn't able to contact me. My daughter needs this treatment so that she can go into Morning Star and start her life over or she is going to die and there will be 2 kids with no mother! Please call me and tell me what is going on with her - she needs help! I am 60 years old and have a full time job at a Mortgage Company so I can't just get on plane and go to her. I did leave messages with her counselor Christina on 6/7/19 about the meds last week and no one got back to me. My cell phone is [protected]. thank you, Donna Lafleur

I'd like to take a minute to let Administration know what an amazing staff you have working for you.
I've been spending quite a bit of time visiting One of your patients and my dear friend Julius .
I've observed nothing but patients and compassion as far as the way the staff has been treating the patients. And the staff has also treated me and other visitors with nothing but respect 😊
I feel like I've made some friends with some of the staff and will probably stop by from time to time just to say hello to my new found friends after my friend is transferred to another facility.
Sincerely Johnny D.

I can't tell you how upset I am with this place. I want my son to be transferred and have gotten no where. They don't even have an adequate number for Patient Advocacy there. My son has ADHD and other symptoms off the autistic spectrum. I went to Stony Brook at first and received the same treatment there. I wish that I knew more to go to Mather Hospital for his treatment.
I need help and they are treating me like I'm the idiot I have my son to have the best treatment and he is NOT getting it. I need HELP please. The social worker over at S. O. sounds like she is reading off a page in a book on how to talk to parents with concerns or something and NO action has been completed.