Nouvebelle

Ad stated for shipping cost only a skin product could be tried/sampled. Every month i get another package of their product with billing. Unable to reach anyone at the company by phone. I have refused packages and returned them to the company..
I would like to stop mailing/billing with this outfit.

I signed up for their peptide cream SAMPLE & was advised I simply needed to pay for postage which I did by providing my credit card information.
On 3/28/16 I received a 1 fl. Oz. jar of the S'nak Peptide Cream and a form notice thanking me for my order. There was a charge of $41.23 placed on my bank account however no amount was on this packing form. I contacted the company & was told that this was the 2nd order sent to me.
1st: I NEVER ORDERED OR SIGNED UP FOR THIS PRODUCT JUST THE SAMPLE
2nd: THIS WAS THE 1ST AND ONLY ITEM RECEIVED.
This company is a rip off. DO NOT SIGN UP FOR ANY SAMPLES AS YOUR BANK ACCOUNT WILL CHARGED NOT FOR SHIPPING & HANDLING BUT FOR A FULL SIZE PRODUCT.

I ordered both the Nouvebelle and Bellesse products as their trial offer on 1/06/2016. Both arrived quickly and I started using the creams. After about two weeks I didn't notice any improvement and didn't like the way my skin felt in the area I was applying it. I called and received RMA numbers from the return department and sent the bottles back. My complaint is that upon looking at my bank statement I noticed they charged me $20.00 each for what they stated was a "restocking fee" for canceling my order. I feel that as it is mentioned in the terms of service about this fee I think it is unreasonable to charge $40.00 to cancel an order if you aren't satisfied with the product. Guess they get everybody with this one.

I ordered a "sample" product of Nouvebelle in January 2016 and was charged less than $5.00 as advertised. I called and cancelled the product immediately after receiving the samples. I received a shipment of cream from them on March 7, and my credit card was charged $97 and change. I called the number on the invoice [protected] and told the representative that I had not ordered the product and wanted the charge removed. He said he could refund 50% of the price. I said that was totally unacceptable and would dispute the charge. He talked to his "supervisor" and said he could give me 70% refund. I again replied that I planned to dispute the charge with my credit card company. After talking to his "supervisor" yet again he said I would received a full refund. I have his name and extension, and he said I would receive confirmation via email. I'm not sure if I should go ahead and dispute the charge with my credit card company for good measure.

responded to an internet; offering free trial of products; only pay ship fee.Charges for ship appeared on my credit card for $3.99 and $.99. Then charges for the products for $97.53 and $92.79. I called the co to inquire. Unbeknownst to me, this was not a free trial but rather a "club" whereby these would sent every month and billed monthly. I indicated that I had not known this was the plan. I was given Return Merchandise author. #'s. Was informed there would BE a $40 restocking fee.
I'll return these and have my credit company on alert. I found other people had the same complaints. This is fradulent and needs to be looked into.

I had "free" sample sent with just small shipping charge ($3.95) on December 1, 2015. My credit card was charged $97.83 on December 17, 2015. After calling Nouvebelle several times, I was then informed that in order for it to be free the product had to have been returned in 14 days. After the 14 days, they charge a $20.00 restocking fee plus shipping. This was a total scam. I have now seen many people screwed by them.

I order the free trial, not realize that my card would be charge $97.00.I was to pay only for the shipping and handling.. When I looked at my bank statement that is when I saw the charges. The service rep stated something about a 5 days, but was unclear due to language barrier..(English not good). I will be returning the product, this is such a scam.

When I called to cancel, they wanted the bottles returned . I got RMA numbers and was told to send them with tracking through the post office . I did all of this within the time frame required . It took three days and the product was returned . A month later, right before Christmas, they took money out of my account ! Over $190.00 ! This on top of the$20.00 it cost them to ship the product to me and for me to send it back . What a scam ! Don't fall for it . The products aren't even that good .

Like all the other complaints I have been reading, this is a total scam. The make you think you are receiving free samples for a shipping and handling charge, but that is not the case. I received these products on 12/15 and returned on 12/16. I intend to call my credit card company to inform them to not process any further charges to my account. Also when you call customer service they do not speak very good English and hard to understand.

I ordered free products with only shipping costs to be paid on 10/18/15. On 12/01/15 and 12/05/15 I was charged $97.83 and $92.79 and received an additional shipment of the cream product on 12/4/15 which I never ordered, with subscription listed on the packing list. Packing list stated the order date as 12/01/2015 and stated I must return the product within 30 days. Representative "Mike Martin" told me at first I could cancel, but still had to pay for the products because I had placed the original order on 10/18/15 and was fully aware of the auto-shipment arrangement. There was no such subscription made clear on the order website. I did not accept this, so was then offered a 50% refund. I demanded a full refund and after being put on hold, and finally was told I would receive an email confirming cancellation of both product subscriptions as well as the full refund in 7-10 working days. If I do not receive the full refund promised, I will file suit. Melanie Janica

This product is a scam to rip you off. The same thing happened to me as everyone else. The company charged me for almost $200 worth of product and said I couldn't return it. I immediately called CHASE bank, where I have my Visa card. Not only are they blocking Nouvebelle from my account, they are DELETING the money charged on my Visa. Anyone that has been charged money on their card should IMMEDIATELY CALL THE BANK TO GET IT REVERSED!