Sephora reviews and complaints 1
View all 157 complaintsSephora - sales person discrimination
I went to Bevery center Sephora 11/812019 and bought some make up product and some of item I need to exchange and I wanted to buy Guerlain product which is they do not carry Beverly center store.
So I went to Hollywood Sephora 11/9/2019 this afternoon about 1pm, wanted to try on some eye shadow color. Usually I bring my own brush when I go to Sephora and I did not bring it today. I asked borrow shadow brush to try on it and there was a lady (one of customer) using store's brush at the mirror station and try put some make up on. That lady looks mid 30 Caucasian lady.
This sales person name is Wesley, he told me that they're not provide make up brush in Sephora if I want to try shadow make up on, there is Q-tip on the desk.
I didn't want to arguer with it so I just looked around and I found eye shadow brush over the make up counter which is put on the little cup shape brush case, usable like a try on make up.
So I grab those brush (it was 2 Different one) and asked to the other sales person for a little point brush I can borrow and she brought it to me right away.
I sat down mirror station and try on shadow make up with those brush.
The guy name Wesley who told me about brush policy earlier, he came to me and said "I told you about policy and you using store's brush now. what if someone's having infection from brush you used? It's okay you already using it but bring that all those brush after you've done. I need to clean all the brush and set it up."
I can not believe someone who working at the tore treated me like some kind of serious disease person. I was so mad and try to speak with manager.
The manager never come out and there is another sales woman said "I am sorry if you feel bad but we have a policy and you already use a brush then what is your problem?"
I was mention about other customer using store brush earlier, they were just denied about that and kept saying about policy. Basically I feel like they don't like customer who is different skin color and not fluent English speaker.
I spend Almost $800 from yesterday and today. I asked myself do I want to spend money for this [censored]ty customer care.
Someone can use brush anytime they want and I can not? Because am I Asian?
My first language is not English that's why?
I believe it happened not only me.
Sephora running a business wrong way they have to reset their mind.
I will put a recording video file on you-tube channel to show everybody know about HOW SEPHORA SALES ASSOCIATE PERSON TREATED LIKE A TRASH AND THEIR DISCRIMINATION.
Olive Rhee
[protected]@hotmail.com
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